FAQ | ZALORA

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class="nav-item nav-item--expanded dropdown"> <span class="menu-link-wrap">Production Services</span> <div class="menu_link_content menu-link-contentmain view-mode-default dropdown-menu menu-dropdown-1 menu-type-default"> <div class="desc-menu-2"></div> <ul class="clearfix nav navbar-nav menu menu-level-2"> <li class="nav-item"> <a href="/e-commerce-solutions/production-services/zps-zalora-production-service" class="menu-link-wrap" data-drupal-link-system-path="node/127">ZPS: ZALORA Production Services</a> <div class="menu_link_content menu-link-contentmain view-mode-default dropdown-menu"> </div> </li> </ul> </div> </li> <li class="nav-item nav-item--expanded dropdown"> <span class="menu-link-wrap">Case studies</span> <div class="menu_link_content menu-link-contentmain view-mode-default dropdown-menu menu-dropdown-1 menu-type-default"> <div class="desc-menu-2"></div> <ul class="clearfix nav navbar-nav menu menu-level-2"> <li class="nav-item"> <a 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ZALORA</strong></p> <p>Leverage ZALORA’s market reach as well as industry expertise and capabilities to bring your business to greater heights in the e-commerce sphere.</p> <div class="read-more"><a href="/sell-on-zalora">KNOW MORE</a></div> </div> </div> </div> </li> <li class="nav-item"> <a href="/industry-leadership" class="blue menu-link-wrap" data-drupal-link-system-path="node/58">Industry Leadership</a> <div class="menu_link_content menu-link-contentmain view-mode-default dropdown-menu"> </div> </li> <li class="nav-item"> <a href="/newsroom" class="menu-link-wrap" data-drupal-link-system-path="node/59">Newsroom</a> <div class="menu_link_content menu-link-contentmain view-mode-default dropdown-menu"> </div> </li> <li class="nav-item nav-item--active-trail"> <a href="/faq" class="menu-link-wrap is-active" data-drupal-link-system-path="node/32">FAQ</a> <div class="menu_link_content menu-link-contentmain view-mode-default dropdown-menu"> </div> </li> </ul> </nav> <ul class="clearfix nav hideondesktop menu-secondary"> <li class="nav-item"> <a href="/sell-on-zalora/contact-us" class="cont-cls nav-link nav-link--sell-zalora-contact-us" data-drupal-link-system-path="node/126">CONTACT US</a> </li> <li class="nav-item"> <a href="/get-in-touch" class="partner-with-zal nav-link nav-link--get-in-touch" data-drupal-link-system-path="node/135">ENQUIRE HERE</a> </li> </ul> </div> </nav> </header> <div class="highlighted"> <aside class="container section clearfix" role="complementary"> <div data-drupal-messages-fallback class="hidden"></div> </aside> </div> <div id="main-wrapper" class="layout-main-wrapper clearfix"> <div id="main" class="container-fluid"> <div class="row row-offcanvas row-offcanvas-left clearfix"> <main class="main-content col" id="content" role="main"> <section class="section"> <a id="main-content" tabindex="-1"></a> <!DOCTYPE html> <html> <head> <title>Frequently Asked Questions</title> <link rel="stylesheet" type="text/css" href="/libraries/faqs/css/style.css"> </head> <body id="body"> <div id="app" v-bind:class="[appClass]"> <div class="banner" style="background-image: url(<% pageinfo[0].field_banner %>);"> <div class="ban-txt-wrap container d-flex flex-column justify-content-end align-items-center text-center" style="min-height: 600px;max-width: 990px;"> <div class="ban-txt-inner"> <h1 class="page-title text-white amari-regular-70">Frequently Asked Questions </h1> <div class="text-white help-txt">How can we help?</div> <div class="search-wrap"> <input id="search-wrap" style="min-height: 50px; font-size: 16px;" type="text" class="" v-model="liveFilter" placeholder="Search"> <input id="search-wrap-clone" style="min-height: 50px; font-size: 16px;" type="text" class="" v-model="liveFilterClone" v-on:input="checkExist" placeholder="Search"> </div> </div> </div> </div> <div class="faq-main-body container wow fadeIn box" data-wow-duration="1s" data-wow-delay="2s" data-wow-offset="10"> <div class="filter category-filter d-flex" style="margin: auto 50px;"> <div class="item filter-item active" style="flex-grow: 1;"> <div class="item-wrapper" style="background: transparent linear-gradient(180deg, #3CBE9C 0%, #30919C 100%) 0% 0% no-repeat padding-box;"> <input name="General" type="radio" v-model="selectedCategory" value="General" id="General" @click="resetLiveFilter"/><label for="General">General</label> </div> </div> <div class="item filter-item" style="flex-grow: 1;" v-for="(index, category) in categories"> <div class="item-wrapper" style="background: transparent linear-gradient(180deg, <% category.field_gradient_primary[0].color %> 0%, <% category.field_gradient_secondary[0].color %> 100%) 0% 0% no-repeat padding-box;"> <input id="category-<% category.tid[0].value %>" type="radio" v-model="selectedCategory" value="<% category.tid[0].value %>"/> <label class="<% category.field_gradient_primary[0] ? 'has-bg' : 'no-bg' %>" for="category-<% category.tid[0].value %>"> <% category.name[0].value %> </label> </div> </div> </div> <div class="title-wrap wow fadeIn box" data-wow-duration="1s" data-wow-delay="0.3s" data-wow-offset="10" style="height: 100%;" id="title-block"> <h2 class="sample-title text-center mb-3 amari-regular-70 hidden" style="font-size: 50px;" v-for="(index, curFilterTitle) in filteredPeople | filterBy liveFilter" v-if="index === 0" v-html="curFilterTitle.field_categories_1" v-once> <% curFilterTitle.field_categories_1 %> </h2> <h2 class="sample-title-general text-center mb-3 amari-regular-70" style="font-size: 50px; padding-bottom: 40px; padding-top: 40px;" id="search-result"> Search results for <text id="search-result-text" style="color: #CB3A9B; font-weight: bold;"></text> <text id="search-result-count"></text> results found. </h2> <h2 class="sample-title-general text-center mb-3 amari-regular-70" style="font-size: 50px;" v-for="(index, curFilterTitle) in filteredPeople | filterBy liveFilter" v-if="index === 0" v-once> General </h2> </div> <div id="accordion" class="faq-items wow fadeIn box" data-wow-duration="1s" data-wow-delay="0.3s" data-wow-offset="10"> <div class="accordion-item mb-2" v-for="movie in filteredPeople | filterBy liveFilter" id="accordion-items"> <div class="item__title apercu-medium-25 collapsed" data-toggle="collapse" data-target="#faq-item-<% movie.nid %>" aria-expanded="false" aria-controls="collapseOne" style="user-select: none; padding:0 30px 15px; display: block; cursor: pointer; color: #000; font-weight: 700;" v-html="movie.title"> <% movie.title %> </div> <div class="item__description collapse" id="faq-item-<% movie.nid %>" data-parent="#accordion"> <div class="apercu-light-20" style="padding:0 30px 15px; display: block;" v-html="movie.body"> <% movie.body %> </div> </div> </div> <div class="no-results" v-if="!filteredPeople.length">Coming Soon!</div> </div> <div id="no-result"> <h2 class="sample-title-general text-center mb-3 amari-regular-70" style="font-size: 50px;"> Sorry, no results have been found. </h2> </div>  <div id="cah-wrap" class="cah hidden"> <h3>General</h3> <div id="accordion1" class="faq-items"> <div class="no-results" v-if="!filteredPeople.length">Coming Soon!</div> <div class="accordion-item mb-2" v-for="general in filteredCahgeneral | filterBy liveFilter"> <div class="item__title apercu-medium-25 collapsed" data-toggle="collapse" data-target="#faq-item1-<% general.nid %>" aria-expanded="false" aria-controls="collapseOne" style="user-select: none; padding:0 30px 15px; display: block; cursor: pointer; color: #000; font-weight: 700;" v-html="general.title"> <% general.title %> </div> <div class="item__description collapse" id="faq-item1-<% general.nid %>" data-parent="#accordion1"> <div class="apercu-light-20" style="padding:0 30px 15px; display: block;" v-html="general.body"> <% general.body %> </div> </div> </div> <div class="no-results" v-if="!filteredCahgeneral.length">Coming Soon!</div> </div> <h3>Intern</h3> <div id="accordion2" class="faq-items"> <div class="accordion-item mb-2" v-for="intern in filteredCahintern | filterBy liveFilter"> <div class="item__title apercu-medium-25 collapsed" data-toggle="collapse" data-target="#faq-item2-<% intern.nid %>" aria-expanded="false" aria-controls="collapseOne" style="user-select: none; padding:0 30px 15px; display: block; cursor: pointer; color: #000; font-weight: 700;" v-html="intern.title"> <% interns.title %> </div> <div class="item__description collapse" id="faq-item2-<% intern.nid %>" data-parent="#accordion2"> <div class="apercu-light-20" style="padding:0 30px 15px; display: block;" v-html="intern.body"> <% intern.body %> </div> </div> </div> <div class="no-results" v-if="!filteredCahintern.length">Coming Soon!</div> </div> <h3>Tech</h3> <div id="accordion3" class="faq-items"> <div class="accordion-item mb-2" v-for="tech in filteredCahtech | filterBy liveFilter"> <div class="item__title apercu-medium-25 collapsed" data-toggle="collapse" data-target="#faq-item3-<% tech.nid %>" aria-expanded="false" aria-controls="collapseOne" style="user-select: none; padding:0 30px 15px; display: block; cursor: pointer; color: #000; font-weight: 700;" v-html="tech.title"> <% tech.title %> </div> <div class="item__description collapse" id="faq-item3-<% tech.nid %>" data-parent="#accordion3"> <div class="apercu-light-20" style="padding:0 30px 15px; display: block;" v-html="tech.body"> <% tech.body %> </div> </div> </div> <div class="no-results" v-if="!filteredCahtech.length">Coming Soon!</div> </div> </div>  </div> </div> <script src="https://code.jquery.com/jquery-3.2.1.slim.min.js" integrity="sha384-KJ3o2DKtIkvYIK3UENzmM7KCkRr/rE9/Qpg6aAZGJwFDMVNA/GpGFF93hXpG5KkN" crossorigin="anonymous"></script> <script type="text/javascript" src="https://code.jquery.com/jquery-1.11.3.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.12.9/umd/popper.min.js" integrity="sha384-ApNbgh9B+Y1QKtv3Rn7W3mgPxhU9K/ScQsAP7hUibX39j7fakFPskvXusvfa0b4Q" crossorigin="anonymous"></script> <script src="https://maxcdn.bootstrapcdn.com/bootstrap/4.0.0/js/bootstrap.min.js" integrity="sha384-JZR6Spejh4U02d8jOt6vLEHfe/JQGiRRSQQxSfFWpi1MquVdAyjUar5+76PVCmYl" crossorigin="anonymous"></script> <script type="text/javascript"> (function( $ ){ $(document).ready(function() { }); $(window).on('load', function() { }); })( jQuery ); </script> <script type="text/javascript" src="/libraries/faqs/js/vue.js"></script> <script type="text/javascript" src="/libraries/faqs/js/vue-resource.js"></script> <script type="text/javascript" src="/libraries/faqs/js/app.js"></script> <script> $('#no-result').css('display','none'); $('#search-result').css('display','none'); function scrolltodiv(){ $('.accordion-item').html(function (i, text) { return text.replace(new RegExp("<\/?mark>","ig"), ''); }); var term = $("#search-wrap-clone").val(); $('.accordion-item').html(function (i, text) { return text.replace(new RegExp(term + "(?=[^>]*<)","ig"), "<mark>$&</mark>"); }); console.log(1); $('html, body').animate({ scrollTop: $("#title-block").offset().top }, 100); } $("#search-wrap-clone").on("keyup", function(e) { var count = $(".accordion-item").length; var searchtext = $("#search-wrap-clone").val(); $('.accordion-item').html(function (i, text) { return text.replace(new RegExp("<\/?mark>","ig"), ''); }); if (count == 0) { $('#no-result').css('display','block'); $('#search-result').css('display','none'); $('#search-result-text').text(''); $('#search-result-count').text(''); } else if (searchtext == '') { $('#no-result').css('display','none'); $('#search-result').css('display','none'); //$('#search-result-text').text('‘' + searchtext + '’'); //$('#search-result-count').text(count); } else { $('#no-result').css('display','none'); $('#search-result').css('display','block'); $('#search-result-text').text('‘' + searchtext + '’'); $('#search-result-count').text(count); window.setTimeout( scrolltodiv, 2000 ); } }) </script> </body> </html> <div id="block-zalora-theme-content" class="block block-system block-system-main-block"> <div class="content"> <article data-history-node-id="32" role="article" about="/faq" typeof="schema:WebPage" class="node node--type-page node--view-mode-full clearfix"> <header> <span property="schema:name" content="FAQ" class="rdf-meta hidden"></span> </header> <div class="node__content clearfix"> <div class="field field--name-field-paragraph field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph get-in-touch apercu-light-22 paragraph--type--get-in-touch paragraph--view-mode--default"> <div class="content"> <div class="col-12"> <div class="field field--name-field-label field--type-string field--label-hidden field__item">Get In Touch</div> <div class="clearfix text-formatted field field--name-field-body field--type-text-with-summary field--label-hidden field__item"><p class="text-align-center">Have a question, or simply wish to contact us?<br /> Begin your digital retail journey here, and let us help you connect your business to the limitless world of shopping possibilities.</p> <p class="text-align-center"><a class="btn-link try" href="/get-in-touch">ENQUIRE HERE</a></p> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </section> </main> </div> </div> </div> <footer class="site-footer"> <div class="container-fluid"> <div class="site-footer__top clearfix"> <section class="row region region-footer-before-first"> <a href="/" title="Home" rel="home" class="navbar-brand"> <img src="/sites/default/files/logo.svg" alt="Home" class="img-fluid d-inline-block align-top" /> </a> <div id="block-footeraboutus" class="footer-about block block-block-content block-block-contentb893c421-d2bb-4a5d-8e53-2d5574da4a9d"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p class="text-align-justify">As Asia's Online Lifestyle Destination,<br /> we create endless shopping possibilities through an ever-expanding range of products from the most coveted international and local brands, putting you at the centre of it all. With ZALORA, home of the best brands.</p> </div> </div> </div> <div id="block-mobilefooterlink" class="mob-link-footer block block-block-content block-block-contentc13d66d8-3aae-4acf-a487-18f4960f9f6b"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="clearfix nav"> <li class="nav-item"><a class="nav-link nav-link--privacy-policy" data-drupal-link-system-path="node/42" href="/privacy-policy">PRIVACY POLICY</a></li> <li class="nav-item"><a class="nav-link nav-link--terms-condition" data-drupal-link-system-path="node/43" href="/terms-condition">TERMS AND CONDITIONS</a></li> </ul> </div> </div> </div> </section> <section class="row region region-footer-first"> <nav role="navigation" aria-labelledby="block-footermenufirst-menu" id="block-footermenufirst" class="footer-menu first-menu block block-menu navigation menu--footer-menu-second"> <h2 class="visually-hidden" id="block-footermenufirst-menu">Footer menu first</h2> <ul class="clearfix nav"> <li class="nav-item"> <a href="/" class="nav-link nav-link--" data-drupal-link-system-path="<front>">HOME</a> </li> <li class="nav-item"> <a href="/about-us" class="nav-link nav-link--about-us" data-drupal-link-system-path="node/1">ABOUT US</a> </li> <li class="nav-item"> <a href="/people" class="nav-link nav-link--people" data-drupal-link-system-path="node/11">PEOPLE</a> </li> <li class="nav-item menu-item--expanded"> <a href="/sustainability" class="nav-link nav-link--sustainability" data-drupal-link-system-path="node/12">SUSTAINABILITY</a> <ul class="menu"> <li class="nav-item"> <a href="/sustainability/sustainability-at-zalora" class="nav-link nav-link--sustainability-sustainability-at-zalora" data-drupal-link-system-path="node/353">Sustainability at Zalora</a> </li> <li class="nav-item"> <a href="/sustainability/climate-action" class="nav-link nav-link--sustainability-climate-action" 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href="/e-commerce-solutions/data-services/trender-professional" class="nav-link nav-link--e-commerce-solutions-data-services-trender-professional" data-drupal-link-system-path="node/22">Data Services</a> </li> <li class="nav-item"> <a href="/e-commerce-solutions/production-services/zps-zalora-production-service" class="nav-link nav-link--e-commerce-solutions-production-services-zps-zalora-production-service" data-drupal-link-system-path="node/127">Production Services</a> </li> <li class="nav-item"> <a href="/e-commerce-solutions/case-studies" class="nav-link nav-link--e-commerce-solutions-case-studies" data-drupal-link-system-path="node/121">Case Studies</a> </li> </ul> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-sellwithzalorafootermenu-menu" id="block-sellwithzalorafootermenu" class="footer-menu footer-second-menu block block-menu navigation menu--sell-with-zalora-footer-menu"> <h2 class="visually-hidden" id="block-sellwithzalorafootermenu-menu">Sell with Zalora Footer Menu</h2> <ul class="clearfix nav"> <li class="nav-item menu-item--expanded"> <a href="/sell-on-zalora" class="nav-link nav-link--sell-on-zalora" data-drupal-link-system-path="node/9">SELL ON ZALORA</a> <ul class="menu"> <li class="nav-item"> <a href="/sell-on-zalora/partnership-models" class="nav-link nav-link--sell-on-zalora-partnership-models" data-drupal-link-system-path="node/161">Partnership Models</a> </li> <li class="nav-item"> <a href="/sell-on-zalora/registration-interest" class="nav-link nav-link--sell-on-zalora-registration-interest" data-drupal-link-system-path="node/29">Registration of Interest</a> </li> <li class="nav-item"> <a href="/sell-on-zalora/contact-us" class="nav-link nav-link--sell-on-zalora-contact-us" data-drupal-link-system-path="node/126">Contact Us</a> </li> </ul> </li> </ul> </nav> </section> <section class="row region region-footer-third"> <nav role="navigation" aria-labelledby="block-footermenuthird-menu" id="block-footermenuthird" 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