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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Mejore la satisfacción del cliente con respuestas rápidas y comunicación organizada." hreflang="es-ES" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atención al cliente</div></a></li> <li id="menu-item-664694" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-664694"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-ticketing"></use></svg><a href="https://www.liveagent.es/software-gestion-tickets/" title="Descubre los 20 mejores softwares de ticketing para 2024 y mejora la atención al cliente en todos los canales con LiveAgent. Sin tarifas de configuración, soporte 24/7, y prueba gratuita sin tarjeta de crédito. Centraliza correos, chats, y redes sociales en una bandeja de entrada universal para una gestión eficiente. ¡Empieza tu prueba gratuita hoy y transforma la experiencia de tus clientes!" hreflang="es-ES" onover-preload="1">Ticketing<div class="menu-item-description">Sistema avanzado de tickets</div></a></li> <li id="menu-item-166839" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166839"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-live-chat"></use></svg><a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Explora una selección de los mejores softwares de chat en vivo del mercado. Elige el software de chat en directo ideal para tu sitio web y mejora tu servicio de atención al cliente como nunca lo habías imaginado." hreflang="es-ES" onover-preload="1">Chat en vivo<div class="menu-item-description">El chat en vivo más rápido del mercado</div></a></li> </ul> </li> <li id="menu-item-166873" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166873"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-916222" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916222"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#thumbsup"></use></svg><a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="es-ES" onover-preload="1">Redes sociales<div class="menu-item-description">Responde a tus seguidores directamente desde LiveAgent</div></a></li> <li id="menu-item-695918" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695918"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#phone"></use></svg><a href="https://www.liveagent.es/software-centro-de-llamadas/" title="Explore una selección del mejor software de call center del mercado. Elija el software de call center ideal para su sitio web y eleve su servicio al cliente a la luna." hreflang="es-ES" onover-preload="1">Centro de llamadas<div class="menu-item-description">Software de centro de llamadas integrado</div></a></li> <li id="menu-item-775655" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-775655"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#lightbulb"></use></svg><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Explora una guía completa de las 20 mejores opciones de software de base de conocimientos, optimizando la gestión de información y aumentando la eficiencia." hreflang="es-ES" onover-preload="1">Base de conocimientos<div class="menu-item-description">Proporcione opciones de autoservicio</div></a></li> </ul> </li> <li id="menu-item-166849" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166849"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">Úsanos para</a> <ul class="sub-menu"> <li id="menu-item-166828" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166828"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-business-solutions"></use></svg><a href="https://www.liveagent.es/negocio/" title="LiveAgent es un software de soporte técnico que se adapta a las necesidades de los diferentes modelos de negocio. LiveAgent puede ayudar a tu compañía con la atención al cliente. Empieza una prueba gratuita de 14 días. No se requiere tarjeta de crédito. Conoce cómo LiveAgent se ajusta a tu nicho, agencia, institución educativa u ONG." hreflang="es-ES" onover-preload="1">Soluciones empresariales<div class="menu-item-description">Diferentes negocios, diferentes soluciones</div></a></li> <li id="menu-item-166824" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166824"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#shop"></use></svg><a href="https://www.liveagent.es/industria/" title="LiveAgent es capaz de cumplir los requisitos de varios ámbitos empresariales. Comprueba cómo LiveAgent puede ajustarse a tus necesidades y mejorar tu atención al cliente." hreflang="es-ES" onover-preload="1">Soluciones industriales<div class="menu-item-description">Adapte LiveAgent a su industria</div></a></li> <li id="menu-item-748042" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748042"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-use-cases"></use></svg><a href="/historias-exito/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">Casos de uso<div class="menu-item-description">Un producto, múltiples escenarios de casos de uso</div></a></li> </ul> </li> <li id="menu-item-166850" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166850"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">Integraciones</a> <ul class="sub-menu"> <li id="menu-item-951149" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951149"><a href="https://www.liveagent.es/integraciones/whatsapp/" title="LiveAgent ofrece una integración de WhatsApp que permite a los usuarios responder fácilmente a los mensajes de WhatsApp desde su panel de control de LiveAgent." hreflang="es-ES" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166886" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166886"><a href="/integraciones/wordpress/" title="Lleva el servicio al cliente al siguiente nivel en tus páginas de Wordpress. La integración de Wordpress para LiveAgent te permitirá añadir un botón de chat en tus páginas web." hreflang="es-ES" onover-preload="1">WordPress</a></li> <li id="menu-item-166887" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166887"><a href="/integraciones/prestashop/" title="Si quieres que tus clientes te contacten más rápido, considera la posibilidad de añadir un botón de chat en vivo para tu página web de Prestashop con nuestra integración de LiveAgent." hreflang="es-ES" onover-preload="1">Prestashop</a></li> <li id="menu-item-166888" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166888"><a href="/integraciones/magento/" title="Integra Magento en LiveAgent y aumenta tu flujo de trabajo. Los tickets harán un seguimiento de todos los pedidos de los clientes y podrás comunicarte desde una única plataforma." hreflang="es-ES" onover-preload="1">Magento</a></li> <li id="menu-item-166889" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166889"><a href="/integraciones/shopify/" title="Si quieres que tus clientes te contacten más rápido, consigue la adaptación de Shopify a LiveAgent. Esta integración te permitirá configurar el chat en vivo de tu tienda online." hreflang="es-ES" onover-preload="1">Shopify</a></li> <li id="menu-item-166890" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166890"><a href="/integraciones/mailchimp/" title="El software de tickets de incidencias podrá hacer mucho más con la adaptación de Mailchimp para LiveAgent. La integración de Mailchimp te permitirá gestionar los contactos desde tu centro de atención al cliente" hreflang="es-ES" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166891" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166891"><a href="/integraciones/pipedrive/" title="Realiza un seguimiento de tus clientes potenciales y se ocupa de la integración de PipeDrive para LiveAgent. Esta integración recopila todos los datos en un panel para facilitar el flujo de trabajo." hreflang="es-ES" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166892" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166892"><a href="/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></li> <li id="menu-item-166852" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166852"><a href="/integraciones/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="es-ES" onover-preload="1">Más integraciones</a></li> </ul> </li> </ul> </li> <li id="menu-item-166845" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166845"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">Recursos</a> <ul class="sub-menu"> <li id="menu-item-166857" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166857"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-166859" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166859"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#graduation"></use></svg><a href="/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="es-ES" onover-preload="1">Academia<div class="menu-item-description">Conviértete en un experto en servicio al cliente</div></a></li> <li id="menu-item-744804" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-744804"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-templates"></use></svg><a href="https://www.liveagent.es/plantillas-correo-electronico/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="es-ES" onover-preload="1">Plantillas<div class="menu-item-description">Plantillas personalizables para cada ocasión</div></a></li> <li id="menu-item-748044" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748044"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="es-ES" onover-preload="1">Listas de verificación<div class="menu-item-description">Cómo manejar tus procesos</div></a></li> </ul> </li> <li id="menu-item-166874" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166874"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166862" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166862"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="es-ES" onover-preload="1">Blog<div class="menu-item-description">Noticias sobre servicio al cliente y LiveAgent</div></a></li> <li id="menu-item-166863" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166863"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-glossary"></use></svg><a href="/glosario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="es-ES" onover-preload="1">Glosario<div class="menu-item-description">Aprender terminología de servicio al cliente</div></a></li> <li id="menu-item-748045" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748045"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de soporte<div class="menu-item-description">Artículos y guías instructivos</div></a></li> </ul> </li> <li id="menu-item-166875" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166875"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166866" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166866"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-typing-test"></use></svg><a href="https://www.liveagent.es/prueba-de-tipeo/" title="Pon a prueba tus habilidades de mecanografía con la prueba de mecanografía gratuita de LiveAgent. Aprende tu velocidad de escritura en cuestión de minutos y practica gratis para mejorar." hreflang="es-ES" onover-preload="1">Prueba de mecanografía<div class="menu-item-description">Mejora tu velocidad de escritura</div></a></li> <li id="menu-item-951147" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951147"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-reviews"></use></svg><a href="https://www.liveagent.es/reviews/" title="This piece of text discusses software reviews in different categories, including email management, ticketing, call center, social media customer service, phone reverse search, chatbots, IVR, softphones, and knowledge base management. The focus then shifts to a review of Zendesk's email management software, including a free trial and step-by-step setup instructions. The software offers various features, such as unlimited email addresses, automatic email archiving, response bots, contact management, satisfaction ratings, and surveys. The text concludes by highlighting customizable rules and reports and a hybrid inbox." hreflang="es-ES" onover-preload="1">Reseñas<div class="menu-item-description">Echa un vistazo a las reseñas de funciones del software</div></a></li> </ul> </li> <li id="menu-item-166858" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166858"><a href="#" title="Conoce cómo el portal de atención al cliente puede ayudar a tu negocio implementando algunas de sus características. Descubre más sobre ello dentro." hreflang="es-ES">Empresa</a> <ul class="sub-menu"> <li id="menu-item-340016" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340016"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#heart"></use></svg><a href="https://www.liveagent.es/sobre-nosotros/sobre-liveagent/" title="Toda empresa de éxito empezó en algún sitio. Consulta nuestra historia y aprende más sobre la misión, la visión y los valores de nuestra empresa." hreflang="es-ES" onover-preload="1">Sobre nosotros<div class="menu-item-description">Descubre el equipo detrás del producto</div></a></li> <li id="menu-item-166822" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166822"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#trophy"></use></svg><a href="https://www.liveagent.es/distinciones-y-certificados/" title="Un gran servicio de atención al cliente comienza con un mejor Software de Soporte Técnico. Comenzando por 12€ al mes. Inicia una Prueba Gratuita de 14 días. A distancia o en tu oficina o sede." hreflang="es-ES" onover-preload="1">Premios<div class="menu-item-description">Nuestros premios y logros</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166846"><a href="/herramientas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="es-ES" onover-preload="1">Funciones</a></li> <li id="menu-item-803053" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803053"><a href="/tarifas/" title="Los planes de LiveAgent comienzan desde $15/agente/mes e incluyen gestión de tickets por correo electrónico, función de chat en vivo, base de conocimientos, y más. El paquete completo está disponible por $69/agente/mes." hreflang="es-ES" onover-preload="1">Precios</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prueba/" class="Button Button--outline" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión en tu cuenta LiveAgent en esta página. Primero, completa el nombre de la empresa y proceda con un nombre de usuario y contraseña para iniciar sesión correctamente." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Demo</span> </a> <a href="/prueba/" class="Button Button--outline" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión en tu cuenta LiveAgent en esta página. Primero, completa el nombre de la empresa y proceda con un nombre de usuario y contraseña para iniciar sesión correctamente." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-es" lang="es"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Medio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/akademiya/harakteristiki-na-klientslija-portal/" title="Разберете, как Вашият клиентско портал може да помогне на Вашия бизнес за внедряването на някои от неговите характеристики. Научете повече за тях." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/funkce-zakaznickeho-portalu/" title="Objevte klíčové funkce zákaznického portálu, jako jsou znalostní báze, zákaznická fóra a vyhledávací widgety pro lepší self-service." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/funktionen-des-kundenportals/" title="Erfahren Sie, wie das Kundensupportportal Ihrem Unternehmen helfen kann, indem es einige seiner Funktionen implementiert. Lesen Sie mehr darüber." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/akadeemia/kliendiportaali-funktsionid/" title="Uurige, kuidas klienditoe portaal võib teie ettevõtet oma funktsioone rakendades aidata. Loe nende kohta lähemalt seest." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </span> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/caracteristiques-portail-client/" title="Découvrez comment le portail d'assistance à la clientèle peut aider votre entreprise en mettant en œuvre certaines de ses fonctionnalités. Lisez-en plus à l'intérieur." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/dinatotites-pylis-pelaton/" title="Μάθετε πώς η πύλη υποστήριξης πελατών μπορεί να βοηθήσει την επιχείρησή σας εφαρμόζοντας ορισμένες από τις δυνατότητές της. Διαβάστε περισσότερα για αυτά παρακάτω." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/akademija/znacajke-korisnickog-portala/" title="Otkrijte sve ključne značajke korisničkog portala na LiveAgentu, uključujući bazu znanja, korisničke forume, povratne informacije, i još mnogo toga. Saznajte kako odabrati pravi softver za vaš portal i poboljšajte iskustvo korisničke podrške. Isprobajte besplatno i unaprijedite svoju korisničku službu već danas!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/accademia/funzionalita-portale-clienti/" title="Scopri come il portale dell'assistenza clienti può aiutare la tua azienda implementando alcune delle sue funzionalità. Scopri di più all'interno." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/akademija/klientu-portala-funkcijas/" title="Atklājiet, kā klientu portāla funkcijas, piemēram, zināšanu bāze, klientu forumi, atsauksmes, meklēšanas rīki un biļešu iesniegšana, var uzlabot jūsu uzņēmuma klientu apkalpošanu. Uzziniet vairāk par LiveAgent piedāvātajiem risinājumiem un faktoriem, kas jāņem vērā, izvēloties klientu pašapkalpošanās portāla programmatūru. Izmēģiniet bez maksas un piedāvājiet saviem klientiem vislabāko pašapkalpošanās pieredzi!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/klientu-portalo-funkcijos/" title="Sužinokite, kaip klientų aptarnavimo portalas gali padėti jūsų verslui, įdiegus kai kurias jo funkcijas. Skaitykite daugiau apie tai toliau." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/ugyfelportal-lehetosegek/" title="Ismerje meg, hogy az ügyfélszolgálati portál hogyan segítheti vállalkozását néhány funkciójának megvalósításával. Bővebben olvashat róluk." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/academie/klantenportaal-functies/" title="Ontdek hoe het portaal voor klantenondersteuning uw bedrijf kan helpen door enkele van de functies ervan te implementeren. Lees meer over hen binnen." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/funkcje-portalu-klienta/" title="Odkryj, jak funkcje portalu klienta, takie jak baza wiedzy, forum klientów, opinie i sugestie oraz widżety wyszukiwania, mogą usprawnić samoobsługę w Twojej firmie. Zadbaj o łatwość obsługi, bezpieczeństwo i wsparcie klienta. Wypróbuj bezpłatną wersję próbną LiveAgent i zobacz, jak efektywnie zarządzać obsługą klienta online." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/caracteristici-portal-clienti/" title="Explorați caracteristicile esențiale ale portalului pentru clienți oferit de LiveAgent, inclusiv baza de cunoștințe, forumul pentru clienți și trimiterea tichetelor. Descoperiți cum aceste funcționalități vă pot îmbunătăți serviciile prin personalizare și ușurință de utilizare. Asigurați-vă că alegeți software-ul potrivit pentru afacerea dvs., ținând cont de costuri și securitate. Vizitați acum pentru a afla mai multe și a testa gratuit!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/funkcii-klientskogo-portala/" title="Узнайте о функциях клиентского портала LiveAgent, включая базы знаний, форумы и виджеты поиска. Оцените возможности самообслуживания без скрытых платежей и выберите систему, соответствующую вашим требованиям. Попробуйте бесплатно и улучшите поддержку клиентов!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/funkcije-portala-strank/" title="Spoznajte, kako lahko portal za podporo strankam pomaga vašemu podjetju z implementacijo nekaterih njegovih funkcij. Več o njih preberite v notranjosti." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/kehu-menhu-gongneng/" title="了解客户支持门户如何通过安装某些功能为您的企业提供帮助。了解详细信息。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/customer-portal-features/" title="Alamin kung paano nakatutulong ang customer support portal sa inyong business sa pagsasagawa ng ilan sa mga feature nito. Basahin ang tungkol dito sa loob." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/cac-tinh-nang-cua-cong-thong-tin-khach-hang/" title="Khám phá các tính năng của cổng thông tin tự phục vụ khách hàng với cơ sở kiến thức, diễn đàn, phản hồi và tiện ích tìm kiếm. Tìm hiểu cách chọn phần mềm phù hợp với tính năng dễ thiết lập, an ninh và chi phí hợp lý giúp tối ưu hóa trải nghiệm khách hàng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Medio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/khsaes-bwabt-alameel/" title="تعرف كيف يمكن لبوابة دعم العميل مساعدة شركتك من خلال بعض خصائصها. اقرأ المزيد عن ذلك بالداخل." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/customer-portal-features/" title="Explore LiveAgent's latest customer portal features like multi-knowledge bases, forums, feedback, and search widgets for enhanced support." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/academia/recursos-do-portal-do-cliente/" title="Saiba como o portal de suporte ao cliente pode ajudar sua empresa implementando alguns de seus recursos. Leia mais sobre eles." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="¡Copiado!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.liveagent.es/academia/caracteristicas-de-un-portal-del-cliente-cara/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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href="https://www.liveagent.es/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="h-customer-self-service-portal-features">Características del portal de autoservicio para clientes</h2> <h3 class="wp-block-heading" id="h-1-knowledge-base">1. Base de conocimiento</h3> <p></p><p><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Explora una guía completa de las 20 mejores opciones de software de base de conocimientos, optimizando la gestión de información y aumentando la eficiencia." hreflang="es-ES" onover-preload="1">Una base de conocimientos</a> es una de las características clave de cualquier software de portal de <a href="https://www.liveagent.es/software-de-autoservicio/" title="Amplía las capacidades de tu soporte con el software de asistencia técnica y autoservicio de LiveAgent. Permite que tus clientes resuelvan sus problemas por sí mismos--24/7." hreflang="es-ES" onover-preload="1">autoservicio</a> para el cliente. Al configurar una <a href="https://www.liveagent.es/plantillas-correo-electronico/plantillas-de-base-de-conocimientos/" title="¿No sabes cómo empezar a construir tu base de conocimientos? Nuestra sencilla guía de base de conocimientos y nuestras plantillas te indicarán la dirección correcta." hreflang="es-ES" onover-preload="1">base de conocimientos</a>, puede crear categorías basadas en sus productos, servicios o tipos de clientes y luego agregar artículos de la base de conocimientos dentro de esas categorías. Además, puede elegir si una categoría estará disponible públicamente o permanecerá interna. Lo interno solo es visible para su equipo de atención al cliente en el panel del <a href="https://www.liveagent.es/herramientas/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">agente</a>. Los artículos también tendrán la opción de ser “públicos” o “internos”. Básicamente significa que puedes crear bases de conocimiento tanto para tus clientes como para tus empleados.</p> <p>Una base de conocimientos disponible públicamente proporciona a los clientes y prospectos acceso instantáneo a la información que necesitan y la capacidad de resolver problemas de productos o servicios por su cuenta antes de necesitar más ayuda del representante de una empresa.</p> <p>Tener una base de conocimientos interna es una excelente manera para que las empresas brinden a sus agentes de soporte información fácil de encontrar que puede acelerar sus respuestas al interactuar con los clientes, así como también agilizar la comunicación entre departamentos, ahorrándoles tiempo y aumentando la productividad de los agentes. Esto se enfatiza cuando se confía en un software de base de conocimientos integral. Para obtener una forma aún más rápida de responder las preguntas más comunes, puede utilizar el software de base de conocimientos para crear preguntas frecuentes.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Customer-Portal-Overview.gif" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Customer Portal Overview.gif" onover-preload="1"><img fetchpriority="high" decoding="async" width="800" height="427" alt="" class="wp-image-137465" data-src="https://www.liveagent.es/wp/urlslab-download/9cabbb62dca72df2c572f3870a3909cc/Customer-Portal-Overview.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a></figure> <h3 class="wp-block-heading" id="h-2-multi-knowledge-base">2. Base de conocimientos múltiples</h3> <p></p><p>La <a href="/herramientas/base-de-conocimiento-multiple/" title="Descubre la base de conocimiento múltiple de LiveAgent: crea portales de soporte personalizados para cada cliente con diseño y contenido únicos por solo $19 adicionales. Prueba gratis hoy y revoluciona tu atención al cliente." hreflang="es-ES" onover-preload="1">base de conocimiento múltiple</a> es una funcionalidad avanzada. Permite crear múltiples bases de conocimiento separadas en diferentes dominios dentro de una sola cuenta. Cada <a href="https://www.liveagent.es/herramientas/base-de-conocimiento-interna/" title="Organiza y optimiza la eficiencia de tu equipo con la base de conocimiento interna de LiveAgent. Accede fácilmente a información relevante, crea categorías personalizadas y mejora el rendimiento empresarial. Disponible en español, con una prueba gratuita y soporte completo. Descubre cómo transformar la gestión del conocimiento en tu empresa hoy mismo." hreflang="es-ES" onover-preload="1">base de conocimientos</a> independiente tendrá su propio diseño, contenido y configuración. La función del portal de autoservicio del cliente es útil para aquellas empresas que quieren distinguir sus portales de soporte al cliente entre diferentes productos o servicios. Por lo tanto, proporcionan una mejor experiencia de autoservicio a sus clientes.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Multi-knowledge-base.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Multi Knowledge Base.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9a28eedb569a6f748024106ce51eeac3/Multi-knowledge-base.png.webp 1190w, https://www.liveagent.es/wp/urlslab-download/6cf4fa5cedd9ca92f3c460d2c75bf1c8/Multi-knowledge-base-300x111.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/ead28521f847d665fb8e5842186051b8/Multi-knowledge-base-1024x379.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/01044032a4e24b35c58f3ed06ccafce9/Multi-knowledge-base-768x284.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/5c6064652fcfd3a9fe3b2da2057b3e6c/Multi-knowledge-base-135x50.png.webp 135w, https://www.liveagent.es/wp/urlslab-download/b9463c211c0856a9fc8f4aaa5eeea685/Multi-knowledge-base-68x25.png.webp 68w, https://www.liveagent.es/wp/urlslab-download/8afe7c0be354390d6b2e956c5919b716/Multi-knowledge-base-906x335.png.webp 906w, https://www.liveagent.es/wp/urlslab-download/0e04b04f3f6434cfa246d48cdb0973fb/Multi-knowledge-base-700x259.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/1847f2a4396d1b2bef92c716c7b56d9c/Multi-knowledge-base-185x68.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/045328df87f373b0160d03ff1a75fe6c/Multi-knowledge-base-110x41.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/11764889b1f69cfb1f36a1bccffb47ed/Multi-knowledge-base-485x179.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/ad5ab2075906e943f496fff1428aa2ed/Multi-knowledge-base-60x22.png.webp 60w, https://www.liveagent.es/wp/urlslab-download/dc75cf06f10ac6a6afdc65cddc1f1433/Multi-knowledge-base-250x92.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1190px) 100vw, 1190px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9eb6e9313a43fd936891d737519972f6/Multi-knowledge-base.png 1190w, https://www.liveagent.es/wp/urlslab-download/fec16c73217a74b81984f01e8d6c8579/Multi-knowledge-base-300x111.png 300w, https://www.liveagent.es/wp/urlslab-download/b973e4bb6a9693dfdf52695813bdbd98/Multi-knowledge-base-1024x379.png 1024w, https://www.liveagent.es/wp/urlslab-download/62c921cfdb8095874bb5f71ff4f75506/Multi-knowledge-base-768x284.png 768w, https://www.liveagent.es/wp/urlslab-download/fba22fece7a07eeab8f0cc059cfda022/Multi-knowledge-base-135x50.png 135w, https://www.liveagent.es/wp/urlslab-download/6a79bf9953f1191877ed2b7a2234ab95/Multi-knowledge-base-68x25.png 68w, https://www.liveagent.es/wp/urlslab-download/9f316cdcdbab4470c1db7f4d0fbefaa3/Multi-knowledge-base-906x335.png 906w, https://www.liveagent.es/wp/urlslab-download/a73f94c1136fa474e15929ca6d55848a/Multi-knowledge-base-700x259.png 700w, https://www.liveagent.es/wp/urlslab-download/d7254e86eae6dd3d9443a37a5047dd62/Multi-knowledge-base-185x68.png 185w, https://www.liveagent.es/wp/urlslab-download/fff04276330957fe9583739814778509/Multi-knowledge-base-110x41.png 110w, https://www.liveagent.es/wp/urlslab-download/39a46374930b7a371c27756695c67ac2/Multi-knowledge-base-485x179.png 485w, https://www.liveagent.es/wp/urlslab-download/a93ba292d73f717267e4dc16eae3e367/Multi-knowledge-base-60x22.png 60w, https://www.liveagent.es/wp/urlslab-download/8f8a64c30747b1d5bf23087de01e0ed7/Multi-knowledge-base-250x92.png 250w" urlslab-lazy="yes" sizes="(max-width: 1190px) 100vw, 1190px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9a28eedb569a6f748024106ce51eeac3/Multi-knowledge-base.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1190" height="440" alt="función del portal del cliente: base de conocimientos múltiples - LiveAgent" class="wp-image-137425" data-src="https://www.liveagent.es/wp/urlslab-download/9eb6e9313a43fd936891d737519972f6/Multi-knowledge-base.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <h3 class="wp-block-heading" id="h-3-customer-forum">3. Foro de clientes</h3> <p></p><p>Los <a href="https://www.liveagent.es/herramientas/foro-del-cliente/" urlslab_href_old="https://www.liveagent.es/momayezat/foro-del-cliente/" title="Crea foros públicos o internos con LiveAgent para mejorar la relación con tus clientes. ¡Prueba gratuita y sin compromiso!" hreflang="es-ES" onover-preload="1">foros</a> son un <a href="https://www.liveagent.com/customer-portal-software/" urlslab_href_old="https://www.liveagent.com/blog/best-client-portal-software/" title="Customer portal software will increase customer loayalty and sales. Try LiveAgent's 30-day free trial and make your customer service great." hreflang="en-US" onover-preload="1">portal de clientes en línea</a> que brinda a las empresas la oportunidad de crear comunidades con sus usuarios. Este <a href="https://www.liveagent.com/features/customer-forum/" title="Forums allow your customers to help each other. Create a LiveAgent powered customer forum software that makes your life easier." hreflang="en-US" onover-preload="1">servicio de tablero de mensajes</a> permite a los clientes interactuar y ayudarse mutuamente respondiendo las preguntas de los demás y compartiendo las mejores prácticas. Puede ahorrar mucho tiempo a los agentes de soporte. Los clientes pueden obtener ayuda de otros usuarios de la comunidad que hayan experimentado un problema similar y hayan encontrado una solución útil.</p> <p></p><p>Todas las entradas del foro se transforman en tickets. Como resultado, los agentes de soporte siempre pueden estar al tanto de las conversaciones importantes y ofrecer asistencia oportuna. Al crear un <a href="https://www.liveagent.com/academy/create-customer-forum/" title="Create a customer forum with LiveAgent to boost engagement, enhance self-service, and drive product improvement. Start a free trial now!" hreflang="en-US" onover-preload="1">foro</a> puedes agregar palabras clave para una mejor optimización SEO. Además, seleccione el departamento que será responsable de gestionar las entradas del foro.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Forum.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Forum.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/386a231e655b68f52b164ac2b05a4030/Mockup-Forum.png.webp 1070w, https://www.liveagent.es/wp/urlslab-download/479ae403aa60601acfcf8e81081f230d/Mockup-Forum-300x175.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/7aaa01dde33e2615759fa2680056809c/Mockup-Forum-1024x596.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/6ac2b7abfe510c546a9e335afe1a4e34/Mockup-Forum-768x447.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/ff315df5b808fe0a0e20ce246fbc7659/Mockup-Forum-86x50.png.webp 86w, https://www.liveagent.es/wp/urlslab-download/c36fa133512df0b26f611910e6789b83/Mockup-Forum-43x25.png.webp 43w, https://www.liveagent.es/wp/urlslab-download/cfce413eeca76e2bf04891c55b6fa8bf/Mockup-Forum-575x335.png.webp 575w, https://www.liveagent.es/wp/urlslab-download/47309d80b44d274f7a91d94b2a932a90/Mockup-Forum-687x400.png.webp 687w, https://www.liveagent.es/wp/urlslab-download/a735ba37acd200254d27194528a551c9/Mockup-Forum-185x108.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/07fa547bcc4703bef305853753079159/Mockup-Forum-110x64.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/89d9fd5b4f695fa0c55bcd04804ed27d/Mockup-Forum-485x282.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/c29500bff32915fdb6753c02b502f60b/Mockup-Forum-38x22.png.webp 38w, https://www.liveagent.es/wp/urlslab-download/970fe908792c51d762d4be75f8aea56a/Mockup-Forum-250x146.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1070px) 100vw, 1070px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/3c94f593d37c911ed48dd5c447465d98/Mockup-Forum.png 1070w, https://www.liveagent.es/wp/urlslab-download/84b53cb408a229ec912f1c93a783793f/Mockup-Forum-300x175.png 300w, https://www.liveagent.es/wp/urlslab-download/777e9cb4f8a1624f5a01a63e4c1d7894/Mockup-Forum-1024x596.png 1024w, https://www.liveagent.es/wp/urlslab-download/d38b0f8f80c30dffdbed522e50704736/Mockup-Forum-768x447.png 768w, https://www.liveagent.es/wp/urlslab-download/a58336a89e6cbd6ae387f719d0d8f7ed/Mockup-Forum-86x50.png 86w, https://www.liveagent.es/wp/urlslab-download/be598069c0a1f49e80377b512461afc6/Mockup-Forum-43x25.png 43w, https://www.liveagent.es/wp/urlslab-download/336a258526c87e21a18874e6af12f5c4/Mockup-Forum-575x335.png 575w, https://www.liveagent.es/wp/urlslab-download/bc176737757fe1e56d67406112eed4f5/Mockup-Forum-687x400.png 687w, https://www.liveagent.es/wp/urlslab-download/deaf147a081b224ea522e4d2f61de294/Mockup-Forum-185x108.png 185w, https://www.liveagent.es/wp/urlslab-download/3f4e6839591a47efc8ca6f2309d4029a/Mockup-Forum-110x64.png 110w, https://www.liveagent.es/wp/urlslab-download/26dfdd29cd67b27575ab0d7c4363030b/Mockup-Forum-485x282.png 485w, https://www.liveagent.es/wp/urlslab-download/51312417f9382bedbda9acc381437f4f/Mockup-Forum-38x22.png 38w, https://www.liveagent.es/wp/urlslab-download/93a1f48494055a621ffcd51ad675588e/Mockup-Forum-250x146.png 250w" urlslab-lazy="yes" sizes="(max-width: 1070px) 100vw, 1070px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/386a231e655b68f52b164ac2b05a4030/Mockup-Forum.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1070" height="623" alt="Foro" class="wp-image-201240" data-src="https://www.liveagent.es/wp/urlslab-download/3c94f593d37c911ed48dd5c447465d98/Mockup-Forum.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h3 class="wp-block-heading" id="h-4-feedback-and-suggestions">4. Comentarios y sugerencias</h3> <p></p><p>El objetivo de esta función del portal del cliente es animar a los clientes a compartir sus comentarios con las empresas. También podrían ser ideas para el desarrollo futuro de productos o simplemente una mejora. Cada vez que un visitante envía comentarios, se crea un nuevo ticket. Por lo tanto, los agentes son notificados de inmediato y pueden responder si es necesario. </p> <p></p><p>Además de los comentarios, permite a las empresas crear <a href="https://www.liveagent.es/herramientas/retroalimentacion-sugerencias/" urlslab_href_old="https://www.liveagent.es/momayezat/retroalimentacion-sugerencias/" title="Deja que tus clientes voten cuáles son las funciones más importantes para ellos. Discute cada idea con ellos en un foro de feedback. Lee más sobre esto en el artículo." hreflang="es-ES" onover-preload="1">sugerencias </a>(nuevas características del producto); al mismo tiempo que muestra el progreso de su implementación. Una vez que cree una sugerencia, el cliente podrá verla en la base de conocimiento. Así, podrán votarlo o añadir sus comentarios. Los clientes también pueden agregar sugerencias. Estos también se transformarán en tickets para que los agentes puedan responder si es necesario.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Feedback-suggestions.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Feedback Suggestions.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ae7d2c42ce9f70a563d46933f254f86d/Mockup-Feedback-suggestions.png.webp 1019w, https://www.liveagent.es/wp/urlslab-download/ff82a8a24d872dd183423d135e783e8f/Mockup-Feedback-suggestions-300x177.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/34c9934a0aa16030d48491af04744e62/Mockup-Feedback-suggestions-768x452.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/48924e1137758c27f94138cf6feca67d/Mockup-Feedback-suggestions-85x50.png.webp 85w, https://www.liveagent.es/wp/urlslab-download/4d5ee7cb401ecc11f2c24de51498c00b/Mockup-Feedback-suggestions-42x25.png.webp 42w, https://www.liveagent.es/wp/urlslab-download/83691f89c6c8275d1db10ef8d7bc7615/Mockup-Feedback-suggestions-569x335.png.webp 569w, https://www.liveagent.es/wp/urlslab-download/f492a01e590d83125191373805feaf31/Mockup-Feedback-suggestions-679x400.png.webp 679w, https://www.liveagent.es/wp/urlslab-download/14df553e028e0ef84721db71bf1af8a9/Mockup-Feedback-suggestions-185x109.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/54b71f6876d212d7e8c92c1e1ed06a79/Mockup-Feedback-suggestions-110x65.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/9b180b18f1ff0c8f7aa90c9934f5151e/Mockup-Feedback-suggestions-485x286.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/29f4763df1af0401b834fc1df1411807/Mockup-Feedback-suggestions-37x22.png.webp 37w, https://www.liveagent.es/wp/urlslab-download/68e22d14344c939019cf7dbaa63b96c8/Mockup-Feedback-suggestions-250x147.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1019px) 100vw, 1019px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/88e2b0d615eb1312fef6f935bc72651d/Mockup-Feedback-suggestions.png 1019w, https://www.liveagent.es/wp/urlslab-download/400fc6aef6faa68ed5bbbf9042e81c30/Mockup-Feedback-suggestions-300x177.png 300w, https://www.liveagent.es/wp/urlslab-download/3e95c8a46206c1ed7851f08f02c45d71/Mockup-Feedback-suggestions-768x452.png 768w, https://www.liveagent.es/wp/urlslab-download/1c7f92a5b5e70cd0dcdc208d2adf8aa5/Mockup-Feedback-suggestions-85x50.png 85w, https://www.liveagent.es/wp/urlslab-download/95cfb648fa21b6f26681e48ec2fdaa74/Mockup-Feedback-suggestions-42x25.png 42w, https://www.liveagent.es/wp/urlslab-download/a8e498d162f773f1755a736a14b0d5e1/Mockup-Feedback-suggestions-569x335.png 569w, https://www.liveagent.es/wp/urlslab-download/e1dac5ae315f25255f5a144f6cd76f87/Mockup-Feedback-suggestions-679x400.png 679w, https://www.liveagent.es/wp/urlslab-download/6602ba419909c58946b08e216603cb32/Mockup-Feedback-suggestions-185x109.png 185w, https://www.liveagent.es/wp/urlslab-download/6511336ad099b4553628fc557d988757/Mockup-Feedback-suggestions-110x65.png 110w, https://www.liveagent.es/wp/urlslab-download/eb6cc1a8f25b5d3017428887507e53ef/Mockup-Feedback-suggestions-485x286.png 485w, https://www.liveagent.es/wp/urlslab-download/38aeca4aba9f71d4de6344ac4b686969/Mockup-Feedback-suggestions-37x22.png 37w, https://www.liveagent.es/wp/urlslab-download/b9218e66e7bfc26682bbbe3527ef4f4d/Mockup-Feedback-suggestions-250x147.png 250w" urlslab-lazy="yes" sizes="(max-width: 1019px) 100vw, 1019px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ae7d2c42ce9f70a563d46933f254f86d/Mockup-Feedback-suggestions.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1019" height="600" alt="Feedback y sugerencias" class="wp-image-201228" data-src="https://www.liveagent.es/wp/urlslab-download/88e2b0d615eb1312fef6f935bc72651d/Mockup-Feedback-suggestions.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h3 class="wp-block-heading" id="h-5-search-widgets">5. Widgets de búsqueda</h3> <p></p><p>Colocar el widget de búsqueda en un sitio web permite a los visitantes buscar la información necesaria. Por lo tanto, pueden encontrar fácilmente los artículos de la base de conocimientos, foros y tableros de sugerencias adecuados. Ayuda a los clientes a encontrar respuestas a sus preguntas de forma más rápida y sencilla. No es necesario buscar manualmente en todo el contenido del <a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Explora una guía completa de las 20 mejores opciones de software de base de conocimientos, optimizando la gestión de información y aumentando la eficiencia." hreflang="es-ES" onover-preload="1">portal del cliente </a>: ahorre tiempo y esfuerzo. </p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Search-widgets.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Search Widgets.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/235a3b3eb1007998eedf4bbba4db4473/Mockup-Search-widgets.png.webp 994w, https://www.liveagent.es/wp/urlslab-download/059e5d4e05c3a93056a25ed544ccba2c/Mockup-Search-widgets-300x166.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/3eeb7ea7dc9e689f7fb133fc81b6c06f/Mockup-Search-widgets-768x426.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/4c67e8eb99d73fc2425c876d4daa10dc/Mockup-Search-widgets-90x50.png.webp 90w, https://www.liveagent.es/wp/urlslab-download/b1d1b79eca65139717f5116eb692ad9a/Mockup-Search-widgets-45x25.png.webp 45w, https://www.liveagent.es/wp/urlslab-download/2451ae63ced5cc20dd61bc9ac528abe8/Mockup-Search-widgets-604x335.png.webp 604w, https://www.liveagent.es/wp/urlslab-download/3528f7f4d0d16e6286cfcc7d4159f34d/Mockup-Search-widgets-700x388.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/0c7223fe02a1bf51df21fc701517c8fe/Mockup-Search-widgets-185x103.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/7b9d89094c57ca1da8b83dec2e2ce149/Mockup-Search-widgets-110x61.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/242d1e1423beadf75ef8668883dbd08f/Mockup-Search-widgets-485x269.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/1a4876974a0a7c7f90582c213a957acd/Mockup-Search-widgets-40x22.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/8b27d6bb4e6dc3dcc2e11be9527364ce/Mockup-Search-widgets-250x139.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 994px) 100vw, 994px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/1387716f805fd31cd49f586bd5ec67fc/Mockup-Search-widgets.png 994w, https://www.liveagent.es/wp/urlslab-download/3ba6d7610423ebc5912ca678fc97806d/Mockup-Search-widgets-300x166.png 300w, https://www.liveagent.es/wp/urlslab-download/ffc3fbe6fc25f4b2ce3091f8ee1f901a/Mockup-Search-widgets-768x426.png 768w, https://www.liveagent.es/wp/urlslab-download/9f1d5efebc07e3e6dff3b8baa2dcbeeb/Mockup-Search-widgets-90x50.png 90w, https://www.liveagent.es/wp/urlslab-download/b57363e7c4477f63c336950de6666f0d/Mockup-Search-widgets-45x25.png 45w, https://www.liveagent.es/wp/urlslab-download/9bb038de68aa51cd62a35dd630259a3c/Mockup-Search-widgets-604x335.png 604w, https://www.liveagent.es/wp/urlslab-download/cf595484a6a109c12bd6c32cdd34fe3e/Mockup-Search-widgets-700x388.png 700w, https://www.liveagent.es/wp/urlslab-download/5f3d37144fdc7cafdd0c5b1034df5371/Mockup-Search-widgets-185x103.png 185w, https://www.liveagent.es/wp/urlslab-download/1c0f781332b55c344dfd7ab2ef549702/Mockup-Search-widgets-110x61.png 110w, https://www.liveagent.es/wp/urlslab-download/fe12d15a6f32f437d8800776b271675d/Mockup-Search-widgets-485x269.png 485w, https://www.liveagent.es/wp/urlslab-download/2432ed0e8322fb6cc600fab1facb1126/Mockup-Search-widgets-40x22.png 40w, https://www.liveagent.es/wp/urlslab-download/e2caf09b3a01381fc7b533069c33142a/Mockup-Search-widgets-250x139.png 250w" urlslab-lazy="yes" sizes="(max-width: 994px) 100vw, 994px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/235a3b3eb1007998eedf4bbba4db4473/Mockup-Search-widgets.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="994" height="551" alt="Buscar widgets" class="wp-image-201264" data-src="https://www.liveagent.es/wp/urlslab-download/1387716f805fd31cd49f586bd5ec67fc/Mockup-Search-widgets.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <p>Mientras los clientes escriben en el widget de búsqueda, las sugerencias de contenido disponible con respecto a la consulta se mostrarán en tiempo real. Una vez que se muestran los resultados de la búsqueda, los visitantes pueden hacer clic en el enlace correspondiente y ver el contenido apropiado en el portal del cliente. También es posible habilitar varios widgets que buscarán solo en categorías particulares del portal del cliente.</p> <h3 class="wp-block-heading" id="h-6-ticket-submission">6. Envío de tickets</h3> <p>El envío de tickets es una función del portal de clientes que les permite ponerse en contacto con el equipo de soporte de una empresa si no pudieron encontrar respuestas a sus preguntas por sí mismos en los artículos de la base de conocimientos y el foro de la comunidad. La sección permite a los clientes:</p> <ul class="wp-block-list"> <li>enviar solicitudes de soporte</li> <li>administrar sus propios boletos</li> <li><p>leer historial de tickets</p></li> <li>ver el estado</li> <li>seguir el progreso de cada ticket</li> </ul> <p></p><p>Dependiendo de cómo esté configurado el <a href="https://www.liveagent.es/" urlslab_href_old="https://www.liveagent.es/software-base-de-datos/" title="Un gran servicio de atención al cliente empieza por un mejor software de help desk. Mira las ventajas de LiveAgent y empieza a utilizarlo en sólo 5 minutos." hreflang="es-ES" onover-preload="1"> portal del cliente,</a> los usuarios pueden o no, tener que iniciar sesión o registrarse para enviar tickets de soporte. La función de envío de tickets está incluida en la mayoría de los portales de autoservicio para clientes.</p> <h2 class="wp-block-heading" id="h-factors-to-consider-when-choosing-customer-self-service-portal-software">Factores a considerar al elegir un software de portal de autoservicio para clientes</h2> <p></p><p>Cuando se trata de seleccionar <a href="https://www.liveagent.es/" urlslab_href_old="https://www.liveagent.es/software-base-de-datos/" title="Un gran servicio de atención al cliente empieza por un mejor software de help desk. Mira las ventajas de LiveAgent y empieza a utilizarlo en sólo 5 minutos." hreflang="es-ES" onover-preload="1"> software de portal de autoservicio para clientes </a> para tu empresa, hay muchos aspectos fundamentales que debes considerar. Por ejemplo, las características necesarias y las que es “bueno tener”. Crear una lista de requisitos sería útil para evaluar diferentes herramientas y reducir su búsqueda. Ten en cuenta los siguientes factores importantes al elegir el proveedor:</p> <ul class="wp-block-list"> <li>Un conjunto de características y funcionalidades disponibles para satisfacer tus requerimientos comerciales.</li> <li>Configuración y personalización sencillas para satisfacer las necesidades de sus clientes.</li> <li>Facilidad de uso tanto para tus clientes como para tus empleados de soporte.</li> <li>Interfaz intuitiva para una fácil navegación por las páginas del portal.</li> <li>Seguridad para mantener la información sensible de tus clientes segura.</li> <li>Acceso a un soporte al cliente rápido y de calidad.</li> <li>Comprensión de todos los costos asociados, ya que agregar funcionalidades avanzadas puede requerir gastos adicionales.</li> </ul> <h2 class="wp-block-heading" id="h-discover-on-your-own"></h2><p><strong>Descúbrelo tú mismo</strong></p> <div class="youtube_urlslab_loader" data-ytid="hESlAVnF8G4" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent 2021 Better Customer Service Starts Today | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M72S</strong><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/244f5b2355d6b2f4a6a983e5e463ce0f/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.es/wp/urlslab-download/25cf8701c304c0b5d2c5a4b307f0b21b/hqdefault.jpg" alt="Youtube video: LiveAgent 2021 Better Customer Service Starts Today" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="36"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:31+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent 2021 Better Customer Service Starts Today"><meta itemprop="description" content="https://www.liveagent.com/help-desk-software/ LiveAgent is a web-based multichannel helpdesk software which integrates all channels (Email, Phone, Chat, Facebook and Twitter) into 1 interface. 14-day free trial."><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/hESlAVnF8G4/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=hESlAVnF8G4"><link itemprop="embedUrl" content="https://www.youtube.com/embed/hESlAVnF8G4"><meta itemprop="duration" content="P0Y0M0DT0H0M72S"><meta itemprop="uploadDate" content="2024-10-14T06:14:31+00:00"></div></div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Discover on your own!</p> <p class="BlockDiscover__text">Knowledge is important, but only when put into practice. Test everything in our academy right inside the LiveAgent.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Free Trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-hace-un-buen-portal-de-clientes">¿Qué hace un buen portal de clientes?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Un buen <a href="https://www.liveagent.es/software-de-portal-del-cliente/" title="El software del portal del cliente aumentará la lealtad del cliente y las ventas. Prueba el período de prueba gratuito de 30 días de LiveAgent y mejora tu servicio al cliente." hreflang="es-ES" onover-preload="1">portal de clientes</a> es una sección del sitio web de una empresa. Proporciona a los clientes un único punto de acceso a la información de la empresa/del producto.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-es-una-base-de-conocimientos-m-ltiple">¿Qué es una base de conocimientos múltiple?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>La <a href="https://www.liveagent.es/herramientas/base-de-conocimiento-interna/" title="Organiza y optimiza la eficiencia de tu equipo con la base de conocimiento interna de LiveAgent. Accede fácilmente a información relevante, crea categorías personalizadas y mejora el rendimiento empresarial. Disponible en español, con una prueba gratuita y soporte completo. Descubre cómo transformar la gestión del conocimiento en tu empresa hoy mismo." hreflang="es-ES" onover-preload="1">base de conocimiento</a> múltiple es una funcionalidad avanzada que te permite crear varias bases de conocimientos separadas en diferentes dominios dentro de una sola cuenta. Cada <a href="https://www.liveagent.es/herramientas/base-de-conocimiento/" title="El constructor de base de conocimiento te ayudará a crear categorías en el portal de clientes y ofrecerá a tus clientes el conocimiento que pueden encontrar por sí mismos." hreflang="es-ES" onover-preload="1">base de conocimiento</a> tendrá su propio diseño, contenido y configuración.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-factores-debes-tener-en-cuenta-al-elegir-un-portal-de-autoservicio-para-clientes">¿Qué factores debes tener en cuenta al elegir un portal de autoservicio para clientes?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Cuando se trata de seleccionar un software de <a href="https://www.liveagent.es/software-de-autoservicio/" title="Amplía las capacidades de tu soporte con el software de asistencia técnica y autoservicio de LiveAgent. Permite que tus clientes resuelvan sus problemas por sí mismos--24/7." hreflang="es-ES" onover-preload="1">portal de autoservicio</a> de clientes para tu empresa, hay que tener en cuenta muchas cosas fundamentales, como las funciones necesarias y las que es bueno tener. Además, evalúa la seguridad, la personalización, los costes y la facilidad de navegación.</p></div></div></li></ul></div> <div class="Post__buttons"> <a href="/academia/" class="Button Button--outline Button--back" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="es-ES" onover-preload="1"><span>Volver a la academia</span></a> <a href="/prueba/" class="Button Button--full" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Crear una cuenta gratis</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Artículos relacionados</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.es/academia/metricas-de-servicio-al-cliente/" title="Descubra los beneficios de las métricas de servicio al cliente. Aprenda a calcularlos y mejorarlos para mejorar la satisfacción y lealtad del cliente." hreflang="es-ES" onover-preload="1"><img alt="Descubra los beneficios de las métricas de servicio al cliente. 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Conoce 6 consejos prácticos para elevar la satisfacción y retención de clientes. Mejora cada interacción y ofrece un servicio omnicanal eficiente. ¡Visita ahora para transformar tu enfoque de atención al cliente!</p><a href="https://www.liveagent.es/academia/experiencia-del-cliente/" title="Como el servicio al cliente es una parte integral de la experiencia del cliente, mejorarlo aumentará la calidad de la experiencia de sus clientes, la fidelidad y los ingresos." class="urlslab-rel-res-item-arrow" hreflang="es-ES" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.es/academia/roles-de-servicio-al-cliente/" title="El siguiente artículo desglosa los roles de trabajo más comunes y en el servicio al cliente y algunos factores a tener en cuenta al elegir los nombres correctos para los trabajos." hreflang="es-ES" onover-preload="1"><img alt="El siguiente artículo desglosa los roles de trabajo más comunes y en el servicio al cliente y algunos factores a tener en cuenta al elegir los nombres correctos para los trabajos." data-src="https://assets.flowhunt.io/screenshots/1cc361f11003d45f/9dfbadca19c85236/1728909435_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.es/academia/roles-de-servicio-al-cliente/" title="El siguiente artículo desglosa los roles de trabajo más comunes y en el servicio al cliente y algunos factores a tener en cuenta al elegir los nombres correctos para los trabajos." hreflang="es-ES" onover-preload="1">Roles de Servicio al Cliente</a></p><p class="urlslab-rel-res-item-summary">Descubre los roles clave en servicio al cliente, desde representantes hasta gerentes de experiencia. Aprende cómo LiveAgent puede optimizar la gestión de consultas, mejorando la satisfacción del cliente. Visita para profundizar en cada rol y sus responsabilidades.</p><a href="https://www.liveagent.es/academia/roles-de-servicio-al-cliente/" title="El siguiente artículo desglosa los roles de trabajo más comunes y en el servicio al cliente y algunos factores a tener en cuenta al elegir los nombres correctos para los trabajos." class="urlslab-rel-res-item-arrow" hreflang="es-ES" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="¿Quieres saber más sobre LiveAgent? 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