CINXE.COM
Conflict Management and Difficult Conversations Course - London
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class="open-course-header-bottom"><div class="page__inner"><div class="open-course-header-bottom__row"><div class="open-course-header-bottom__col-a"><div class="open-course-header-bottom__price" style="display:none;"><div ng-if="courses.length" class="ng-scope"> <strong class="ng-binding">£{{courses[0].Price}}</strong><span>+VAT</span></div></div><ul class="open-course-header-bottom__accreditations"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20190%2059%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /> </a></li></ul></div><div class="open-course-header-bottom__col-b"><ul class="open-course-header-bottom__features"><li class="tooltip" title="This Conflict Management course is limited to eight delegates ensuring personal attention to everyone on the course">Maximum 8 Delegates</li><li class="tooltip" title="Top quality trainers - Fully accredited courses - Small groups - Two trainers in every group - Total focus on you">Two Trainers per Course</li><li class="tooltip" title="If you attend this Conflict Management course and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course. T&C's apply.">Money Back Guarantee</li></ul></div><div class="open-course-header-bottom__col-c"><div class="open-course-header-bottom__testimonial"><div class="open-course-header-bottom__stars"><ul><li><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></li></ul><p><a href="#tab3">Read more reviews</a></p></div><figure><blockquote> Excellent - built around what I and other attendees needed, sharing useful structures and practice opportunities to help us think about conflict management in a more structured way, and give tools to work on!</blockquote><figcaption> <strong>Jamie</strong> Smith Institute</figcaption></figure></div></div></div></div></div><div class="course-details-header"><div class="page__inner"><div class="course-details-header__feature"><div class="course-details-header__col"><div class="course-details-header__video"> <a class="course-details-header__video-link popup-youtube" href="https://www.youtube.com/watch?v=RrehBRvXaP0""><div class="course-details-header__img"> <img width="720" height="405" src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-720x405.jpg" class="attachment-main-feature size-main-feature" alt="Conflict Management and Difficult Conversations Course UK" decoding="async" fetchpriority="high" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1280x720.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-853x480.jpg 853w" sizes="(max-width: 720px) 100vw, 720px" /></div> </a></div><div class="course-details-header__option hide-sm"><h2> Get it Tomorrow!</h2><p> This Conflict Management and Difficult Conversations Course is also available as a 2 hour, one-to-one remote session. Choose your time. Have a briefing call from your trainer and off you go.</p><div class="btn btn--orange-solid"> <a href="/one-to-one-skills-training/"> <span>Find Out More</span> </a></div></div></div><div class="course-details-header__col"><div class="course-details-header__intro"><h2> This course helps you with</h2><ul><li><p>Working With Difficult People</p></li><li><p>Using <a href="/resources/the-truth-about-lying/">Honesty</a> And Agreement</p></li><li><p>Conflict Risk Assessment</p></li><li><p>Turning Arguments And Ongoing Conflicts Into Discussions</p></li><li><p>Defusing Blame</p></li><li><p><a href="/resources/managing-difficult-conversations-how-to-plan-the-best-outcome/">Dealing With Strong Feelings</a></p></li><li><p><a href="/resources/managing-difficult-conversations-how-to-plan-the-best-outcome/">Difficult Conversations</a></p></li><li><p>Delivering Bad News</p></li><li><p>Feeding The Solution</p></li><li><p>Choosing Appropriate <a href="/resources/conflict-management-four-tips-on-how-to-avoid-a-verbal-fight/">Conflict</a></p></li><li><p>Creating Win-Win Outcomes</p></li><li><p>Achieving Resolutions Through Conflict Management Techniques</p></li></ul><div class="course-details-header__buttons"><div class="btn btn--green-solid btn--large" ng-if="courses.length"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course today</span></a></div></div></div><div class="course-details-header__contact"><div class="course-details-header__contact-header"><div><h2> Talk To Us About This Course</h2><dl><dt>Call us</dt><dd><a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a></dd></dl></div><div class="course-details-header__contact-img"> <noscript><img width="65" height="64" src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></noscript><img width="65" height="64" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2065%2064%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="lazyload attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></div></div> If you have any questions about this CPD Accredited Course, you can talk with one of our lead trainers, who will be happy to discuss what training will offer you the most benefit.</div></div></div><div class="course-details-header__extras"><ul><li><div class="btn btn--blue-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/conflict-management-training/"><span>See In-house Solutions</span></a></div></li></ul><ul><li><div id="feefologohere" data-product-sku="CONF1"></div></li><li><div class="btn btn--orange"> <a href="/impact-factory-open-course-guide/"><span><i class="fa-solid fa-file-pdf"></i> Open Course Brochure</span></a></div></li></ul></div></div></div><div id="bookCourse" class="course-details-booking"><div class="page__inner"><div class="course-details-booking__row"><div class="course-details-booking__col-a"><div class="course-details-booking__header"><div class="course-details-booking__title"><h2 ng-if="courses.length">Book this <span> Conflict Management and Difficult Conversations Course </span></h2><h2 ng-if="!courses.length"><strong>This course is only available as one-to-one skills training.</strong></h2><p ng-if="!courses.length">Please contact us to discuss further options.</p></div></div><div class="course-details-booking__carousel owl-carousel" ng-if="courses.length"> <course-booking-panel ng-repeat="course in courses track by $index" course="course" course-type-info="api.courseTypeInfo" ></course-booking-panel></div><div class="course-details-booking__more-places"><p ng-if="courses.length">If you want to book 4 or more people on to a single course, please contact us:</p><ul><li> <span>Call</span> <a href="tel:+44(0)2072261877">+44(0)20 7226 1877</a></li><li> <span>Email</span> <a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li></ul></div></div><div class="course-details-booking__col-b"><div class="course-details-booking__location"><h2 class="hide-sm">Location</h2> <address class="hide-sm"> London Training Rooms, <br />Suite 121 <br />Business Design Centre, <br />52 Upper Street, <br />London, N1 0QH </address><p><a href="/about-impact-factory/find-impact-factory/">How to find us</a></p></div><div class="course-details-booking__time" ng-if="courses.length"><h2>Running time</h2><p>{{courses[0].StartTime | formatTime}} - {{courses[0].EndTime | formatTime}}</p></div><div class="course-details-booking__format hide-sm" ng-if="courses.length"><h2>Format</h2><p ng-if="courses[0].AttendanceType == 0">This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.</p><p ng-if="courses[0].AttendanceType == 1">This course is available in Hybrid format only.</p><p ng-if="courses[0].AttendanceType == 2">This course is available in Face-to-Face format only.</p></div></div></div></div></div><div class="course-details-content"><div class="page__inner"><div class="tabs "><ul id="tabs-nav"><li><a href="#tab1">Course overview</a></li><li><a href="#tab4">Course content</a></li><li><a href="#tab2">Our course team</a></li><li><a href="#tab3">Reviews</a></li></ul><div id="tabs-content"><div id="tab1" class="tab-content"><div class="wp-block-content wp-block-content--active"><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><div class="large-text">Create more effective outcomes in conflict situations</div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p class="no-link-underline">On this conflict management training course, we use a mixture of theory and practical exercises in scenario-based <strong>difficult conversations</strong> designed to help you <a href="/resources/conflict-resolution/">resolve conflict</a>.</p><p>You will learn to change your responses in conflict situations: what you do, what you say, and <strong>how you say it</strong>, in order to create better outcomes as a team leader.</p><p class="no-link-underline">Even if you don’t always <a href="https://medium.com/game-of-self/what-to-do-when-youre-not-getting-the-results-you-want-bce492de062f" target="_blank" rel="noreferrer noopener">get the results</a> you want, our conflict resolution training will help you to be <strong>more in charge</strong> of what happens.</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" width="500" height="333" src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-500x333.jpg" alt="Conflict Management and Difficult Conversations Course UK" class="wp-image-2623" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-670x447.jpg 670w" sizes="(max-width: 500px) 100vw, 500px" /></noscript><img decoding="async" width="500" height="333" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20500%20333%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-500x333.jpg" alt="Conflict Management and Difficult Conversations Course UK" class="lazyload wp-image-2623" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-251-670x447.jpg 670w" data-sizes="(max-width: 500px) 100vw, 500px" /></figure></div></div><div class="teaser teaser--15685"><div class="teaser__inner"><div class="teaser__img teaser__img--center teaser__img--"> <noscript><img decoding="async" width="640" height="442" src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Conflict Management and Difficult Conversations Course UK" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-300x207.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1024x707.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1536x1060.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-2048x1413.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1200x828.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-806x556.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-400x276.jpg 400w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="442" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20442%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Conflict Management and Difficult Conversations Course UK" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-768x530.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-300x207.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1024x707.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1536x1060.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-2048x1413.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-1200x828.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-806x556.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/IMP4-597-400x276.jpg 400w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--center"><p>If you are looking for In-House Conflict Management Training for groups or teams, please see our</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/conflict-management-training/" target="_self">Tailored Conflict Management Training Page</a></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Conflict-Management-Sample-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><hr class="wp-block-separator has-css-opacity"/><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Course Benefits</h2><p>This Conflict Management and Difficult Conversations Course is limited to 8 delegates ensuring personal attention to everyone on the course.<br></p><p>2 quality trainers per group means a total focus on you.</p><div class="course-delegates-small hide-sm"><div class="course-delegates-small__row"><div class="course-delegates-small__trainers"> <strong>2</strong> <span>Trainers</span></div><div class="course-delegates-small__per">per</div><div class="course-delegates-small__delegates"> <strong>8</strong> <span>Delegates</span></div></div></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" width="500" height="333" src="https://impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg" alt="Management Training Courses" class="wp-image-10281" srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-400x266.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1.jpg 749w" sizes="(max-width: 500px) 100vw, 500px" /></noscript><img decoding="async" width="500" height="333" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20500%20333%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg" alt="Management Training Courses" class="lazyload wp-image-10281" data-srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-400x266.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1.jpg 749w" data-sizes="(max-width: 500px) 100vw, 500px" /></figure></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><h2 class="wp-block-heading has-text-align-left" id="h-conflict-management-and-difficult-conversations-course">Conflict Management and Difficult Conversations Course</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading" id="h-day-one">DAY ONE:</h2><h3 class="wp-block-heading" id="h-learn-to-change-what-you-do-and-say-to-create-better-outcomes">Learn to change what you do and say to create better outcomes</h3><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Difficult Conversations</li><li>What is Conflict For?</li><li>Resolution</li><li>Maintaining Relationships</li><li>Dealing with Conflict</li><li>Moment of Choice</li><li class="no-link-underline"><a href="/resources/five-tactics-for-dealing-with-difficult-people-at-work/">Difficult People</a></li><li>What Might Happen?</li><li>Where Are You Difficult?</li><li>Avoidance</li></ul></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Moving Forward</li><li>Their Point of View</li><li>Emotion vs Objectivity</li><li>Empathy</li><li>Avoiding Blame</li><li>Hidden Agendas</li><li class="no-link-underline"><a href="https://tandemhr.com/delivering-tough-messages/" target="_blank" rel="noreferrer noopener">Difficult Messages</a></li><li>Maintaining Relationships</li><li>Diffusing Phrases</li><li>Letting Go</li></ul></div></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><hr class="wp-block-separator has-alpha-channel-opacity"/></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Conflict-Management-Sample-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div></div></div></div></div><div id="tab4" class="tab-content"><div class="course-details-course-content course-details-course-content--0 course-details-course-content--active"><div class="course-details-course-content__item"><h2>Introduction To Conflict And Difficult Situations</h2><p>Common conflict scenarios</p><p>What makes them difficult?</p><p>Conflict risk assessment for likelihood of conflict</p></div><div class="course-details-course-content__item"><h2>What is Conflict For?</h2><p>Different types of conflict and conflict styles</p><p>Purpose of workplace conflict</p><p>Possible resolutions</p><p> </p></div><div class="course-details-course-content__item"><h2>Resolution</h2><p>Getting to the heart of a problem</p><p>Making resolution rewarding</p></div><div class="course-details-course-content__item"><h2>Maintaining Relationships</h2><p>Thomas-Killman Conflict Model</p><ul><li>Competing</li><li>Accommodating</li><li>Avoiding</li><li>Collaborating</li><li>Compromising</li></ul></div><div class="course-details-course-content__item"><h2>Dealing with Conflict</h2><p>What happens to you when faced with challenging behaviour?</p><p>When do you avoid conflict?</p><p>Handling fallout from the conflict process</p><p>Managing feelings and mental health</p><p> </p></div><div class="course-details-course-content__item"><h2>Moment of Choice</h2><p>Defining the ‘moment of choice’</p><p>Conflict prevention</p></div><div class="course-details-course-content__item"><h2>Difficult People?</h2><p>Your difficult people</p><p>Different types of challenging behaviour</p><p> </p></div><div class="course-details-course-content__item"><h2>What Might Happen?</h2><p>Biggest fears around conflict</p><p>Why is the conversation difficult?</p><p>Effective conflict management</p><p> </p></div><div class="course-details-course-content__item"><h2>When Are You Difficult?</h2><p>We are all someone else’s difficult person</p><p>What might they say about you?</p><p>And what actually happens between you?</p><p>So what could you do differently?</p></div><div class="course-details-course-content__item"><h2>Avoidance</h2><p>Ways we avoid conflict</p><p>Evidence collecting</p><p>Talking to the wrong people</p><p>Being right while the other person is wrong</p><p>Letting them have it between the eyes</p></div><div class="course-details-course-content__item"><h2>Moving Forward</h2><p>Ways to move forward</p><ul><li>Figure out what’s really going on</li><li>Deal with things as they arise</li><li>Avoid blaming</li><li>Build bridges</li><li>Set clear boundaries</li><li>Or… if the conversation defies conflict resolution – is walking away an option?</li></ul></div><div class="course-details-course-content__item"><h2>Their Point of View</h2><p>An effective strategy for seeing conflict from someone else’s POV</p><p>What is their positive outcome?</p></div><div class="course-details-course-content__item"><h2>Emotion vs. Objectivity</h2><p>Calming a situation down</p></div><div class="course-details-course-content__item"><h2>Empathy</h2><p>Really listen and hear ‘the other side’</p><p>Set clear boundaries</p><p>Deliver a difficult message with empathy</p><h2></h2></div><div class="course-details-course-content__item"><h2>Avoiding Blame</h2><p>Avoiding knee-jerk reactions</p><p>Creating conflict resolution without blame</p><p> </p></div><div class="course-details-course-content__item"><h2>Hidden Agendas</h2><p>Identifying hidden agendas</p><p>‘Calling the behaviour’ without making the other person wrong</p></div><div class="course-details-course-content__item"><h2>Difficult Messages</h2><p>What someone does vs who they are</p><p>Delivering difficult messages</p><p>Effective communication skills</p></div><div class="course-details-course-content__item"><h2>Maintaining Relationships</h2><p>Maintaining positive relationships</p><p>Dealing with difficult people on a daily basis</p><p>Advantages of conflict resolution</p></div><div class="course-details-course-content__item"><h2>Defusing Phrases</h2><p>Effective practices for defusing conflict before it escalates</p><p>Feeding the solution, not the problem</p><p>Knowing when to leave things well alone</p></div><div class="course-details-course-content__item"><h2>How Do I Let Go?</h2><p>Impact of powerful feelings</p><p>Building your conflict management tool-kit</p><p>Developing crucial conflict management skills</p><p> </p><p> </p></div></div></div></div><div id="tab2" class="tab-content"><div class="people-list__row"><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/sheila-neville/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Sheila Neville - Impact Factory Senior Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Sheila Neville - Impact Factory Senior Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Sheila Neville</h3><p>In her spare time, Sheila loves cycling and you will often find her riding in to the Impact Factory office.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/james-waters/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg" class="attachment-people size-people wp-post-image" alt="James - Waters - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="James - Waters - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>James Waters</h3><p>James delivers circus workshops to numerous corporate and educational organisations each year.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/katy-miller/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="lazyload attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Katy Miller</h3><p>From time to time, Katy does voiceover and acting work for small-scale theatre companies and independent film makers.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/naina-oliver/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Naina-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Naina Oliver - Impact Factory Training Consultant" decoding="async" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Naina-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Naina Oliver - Impact Factory Training Consultant" decoding="async" /></div><div class="people-list__content"><h3>Naina Oliver</h3><p>Naina is a key member of a pioneering project coaching prisoners.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/sarah-dawrant/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Sarah-2024-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Sarah Dawrant - Impact Factory Senior Training Consultant" decoding="async" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Sarah-2024-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Sarah Dawrant - Impact Factory Senior Training Consultant" decoding="async" /></div><div class="people-list__content"><h3>Sarah Dawrant</h3><p>Sarah loves cycling, singing (terribly) and visiting the beautiful North of England.</p></div> </a></div></div></div><div id="tab3" class="tab-content"><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><span class="NormalTextRun SCXW33295873 BCX0">Because of the Covid situation a lot of people had to reschedule their course date, so I ended up on a course (me in person) with just one other course-taker over ZOOM. James was amazing, he made sure we went through everything that we wanted to know. I particularly loved the role playing and the drawing on the wall 🙂</span></p></blockquote><figcaption> <strong>Katrin</strong> Lucky Voice</figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><span class="TextRun Highlight SCXW151400836 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW151400836 BCX0">I am continually putting things into practice and the course has really helped with everything. I really enjoyed the conflict management course, and it was great it being a small group too – </span><span class="NormalTextRun SCXW151400836 BCX0">I feel we</span><span class="NormalTextRun SCXW151400836 BCX0"> really worked well together. The delivery was </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW151400836 BCX0">great</span><span class="NormalTextRun SCXW151400836 BCX0"> and it was amazing we could use our </span><span class="NormalTextRun SCXW151400836 BCX0">real-life</span><span class="NormalTextRun SCXW151400836 BCX0"> examples and see how we could improve them. </span><span class="NormalTextRun SCXW151400836 BCX0">The relaxed environment made me feel at ease and the knowledge and skills shared have really boosted my confidence. </span></span></p></blockquote><figcaption> <strong>Kristine</strong></figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><span data-contrast="auto">Great team of instructors. </span>Very helpful course with rich content, <span data-contrast="auto">fun and realistic exercises</span> and with lots of tips and tools to apply.</p></blockquote><figcaption> <strong>Sirin</strong> Icon Solutions</figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p>Excellent – built around what I and other attendees needed, sharing useful structures and practice opportunities to help us think about conflict management in a more structured way, and give tools to work on.</p></blockquote><figcaption> <strong>Jamie</strong> Smith Institute</figcaption></figure></div></div></div></div></div></div><div class="page__inner hide-sm"><div class="hybrid-feature"><div class="hybrid-feature__row"><div class="hybrid-feature__col"><h2>This is a Hybrid Course</h2><p>All of our <a href="https://impactfactory.com/methods-of-delivery/">Hybrid courses</a> can be attended either <strong>in-person</strong> <em>or</em> <strong>remotely</strong>. Your choice!</p><p><b>This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!</b></p><h3>Ideal for International Customers</h3><p>Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.</p><div class="hybrid-feature__actions"><div class="btn btn--orange-solid"> <a href="/methods-of-delivery/hybrid/">Find out more</a></div><ul><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/zoom-icon.svg" alt="Zoom" width="50" height="50" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2050%2050%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/zoom-icon.svg" alt="Zoom" width="50" height="50" /></li><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/teams-small.png" alt="Microsoft Teams" width="54" height="50" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2054%2050%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/teams-small.png" alt="Microsoft Teams" width="54" height="50" /></li></ul></div></div><div class="hybrid-feature__col"><div class="hybrid-feature__video-with-lightbox"> <a class="open-popup-link" href="#videoWithLightboxHybrid"><div class="hybrid-feature__video-with-lightbox__img"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2023/10/hybrid.webp" alt="Hybrid Training" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/10/hybrid.webp" alt="Hybrid Training" /></div> </a></div><div id="videoWithLightboxHybrid" class="white-popup mfp-hide"><video controls="true"> <source src="https://www.impactfactory.com/wp-content/uploads/2023/03/Hybrid-Promo.mp4" type="video/mp4"></video></div></div></div></div></div><div class="course-details-additional"><div class="page__inner"><div class="course-details-additional__row"><div class="course-details-additional__col"><ul class="course-details-additional__img hide-sm"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2024/03/cpd-2024-1.webp" alt="" style="height: 114px; width: auto" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/03/cpd-2024-1.webp" alt="" style="height: 114px; width: auto" /> </a></li></ul><div class="course-details-additional__content"><h2>CPD Accredited Course</h2><p class="hide-sm">All our Conflict Management and Difficult Conversations Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.</p><p class="hide-sm">This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.</p><p class="hide-sm">You will receive a Certificate of Completion at the end of the programme.</p><h3 class="hide-sm">A total of 6 (SIX) hours CPD study will be completed for this course.</h3></div></div><div class="course-details-additional__col"><ul class="course-details-additional__img hide-sm"><li> <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=ALL&withMedia=false" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2024/03/feefo-2024-1.webp" alt="" style="height: 114px; width: auto" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/03/feefo-2024-1.webp" alt="" style="height: 114px; width: auto" /> </a></li></ul><div class="course-details-additional__content"><h2>Ongoing Support Service</h2><ul><li>Email and telephone access to both of your trainers.</li><li>You will also have access to the Conflict Management and Difficult Conversations post-course web page, giving access to the extensive material and imagery including:<ul class="hide-sm"><li>Handouts used during the course</li><li>New supportive material</li><li>Impact Factory PDF documents</li><li>Recommended reading and links to our favourite videos</li></ul></li></ul></div></div><div class="course-details-additional__col"><div class="course-details-additional__content"><h2><b>Why Choose Impact Factory?</b></h2><p>We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.</p><p>Some of the reasons we believe in our ability to deliver you success:</p><ul><li aria-level="1">5 Star rating on Google, from professionals just like you.</li><li aria-level="1">4.8/5 For Customer Experience and 4.9/5 For Our Product On <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR">Feefo</a>, from verified individuals.</li><li aria-level="1">A diverse delivery team, each bringing a unique delivery method.</li><li aria-level="1">Frequently sold-out workshop sessions.</li><li aria-level="1">A wealth of <a href="/our-clients/">case studies</a>.</li><li aria-level="1"><a href="https://cpduk.co.uk/">CPD</a> Accredited Course</li><li aria-level="1">A track record of delivering value for organisations through the empowerment of their people.</li></ul></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"><a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"><a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"><a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Conflict-Management-Sample-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><div class="course-details-related hide-sm"><div class="page__inner"><h2>You may also be interested in…</h2><div class="course-details-related__list owl-carousel"><div class="course-details-related__item"> <a href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/conflict-management-training/"><div class="course-details-related__img"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Conflict Management Training - Managing Conflict" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-1520x718.jpg 1520w" sizes="(max-width: 447px) 100vw, 447px" 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size-library-thumbnail wp-post-image" alt="Management Skills Training" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/diverse-group-of-men-attending-job-interview-to-di-2022-03-17-15-47-30-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/05/diverse-group-of-men-attending-job-interview-to-di-2022-03-17-15-47-30-utc-1520x718.jpg 1520w" data-sizes="(max-width: 447px) 100vw, 447px" /><div class="course-details-related__post-type"> Programmes</div></div><h3>Management Skills In-House Solutions</h3> </a></div><div class="course-details-related__item"> <a href="https://www.impactfactory.com/resources/top-ways-to-deal-with-conflict-and-harness-its-potential/"><div class="course-details-related__img"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2022/05/conflict-2021-09-24-04-01-03-utc-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Deal with Conflict" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/conflict-2021-09-24-04-01-03-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/05/conflict-2021-09-24-04-01-03-utc-1520x718.jpg 1520w" sizes="(max-width: 447px) 100vw, 447px" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/conflict-2021-09-24-04-01-03-utc-447x211.jpg" class="lazyload attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Deal with Conflict" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/conflict-2021-09-24-04-01-03-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/05/conflict-2021-09-24-04-01-03-utc-1520x718.jpg 1520w" data-sizes="(max-width: 447px) 100vw, 447px" /><div 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These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hstc</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_fbp</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga_*</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store and count page views.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gat_gtag_UA_*</td><td class="cookielawinfo-column-3">1 minute</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store a unique user ID.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gcl_au</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gid</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingEnabled</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingLastActivity</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_*</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_*</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjTLDTest</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">hubspotutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" 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