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Hear what satisfied participants have to say about the professionalism, warmth, and effectiveness of their programs." /><link rel="canonical" href="https://www.impactfactory.com/what-our-clients-say/" /><meta property="og:locale" content="en_GB" /><meta property="og:type" content="article" /><meta property="og:title" content="Client Testimonials" /><meta property="og:description" content="Discover the power of Impact Factory's training courses. 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<button class="menu-btn">☰ Menu</button></div></div></nav><div id="page" class="site site--ticker"><main id="primary"><article class="general-content"><div class="page__inner"><h1>Client Testimonials</h1><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-universal-music-group"><strong>Universal Music Group</strong></h3><p><em>“A Five Star ***** Course. They were constantly attentive and displayed such professionalism throughout whilst still being so warm, welcoming and helpful. I have raved about this course to my company and have encouraged so many of my colleagues to attend! Extremely satisfied and would happily attend courses held by Impact Factory!”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-full is-resized"><img fetchpriority="high" decoding="async" width="900" height="900" src="https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile.jpg" alt="Universal Music Group" class="wp-image-20194" style="width:164px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile.jpg 900w, https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile-300x300.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile-150x150.jpg 150w, https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile-768x768.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile-400x400.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile-806x806.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/channels4_profile-190x190.jpg 190w" sizes="(max-width: 900px) 100vw, 900px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-johnson-amp-johnson"><strong>Johnson & Johnson</strong></h3><p>“<em>Impact Factory’s flexibility to create fully bespoke programmes and their capability to adapt them, even on the day of the delivery to keep the content fresh and relevant for all delegates is paramount. It really makes the training effective with a positive impact on productivity.</em></p><p><em>I would highly recommend Impact Factory due to its unique delivery of training. Many of the trainers come from the arts world rather than the corporate world, therefore focus on the people side of training – and forces us to step out of your day to day and approach training from a different perspective”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><noscript><img decoding="async" width="1024" height="576" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1024x576.png" alt="Johnson & Johnson" class="wp-image-20263" style="width:192px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1024x576.png 1024w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-300x169.png 300w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-768x432.png 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1536x864.png 1536w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-2048x1152.png 2048w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-720x405.png 720w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1280x720.png 1280w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1200x675.png 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-640x360.png 640w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-853x480.png 853w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-806x453.png 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-400x225.png 400w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="576" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20576%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1024x576.png" alt="Johnson & Johnson" class="lazyload wp-image-20263" style="width:192px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1024x576.png 1024w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-300x169.png 300w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-768x432.png 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1536x864.png 1536w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-2048x1152.png 2048w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-720x405.png 720w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1280x720.png 1280w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-1200x675.png 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-640x360.png 640w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-853x480.png 853w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-806x453.png 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/Johnson-Johnson-Logo-400x225.png 400w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-ing-banking"><strong>ING Banking</strong></h3><p><em>“Impact Factory have been delivering networking training for us for four years and were a natural choice. Professional, adaptable, easy to work with and fully engaging our people all the time. We know they give great value.”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-full is-resized"><noscript><img decoding="async" width="320" height="180" src="https://www.impactfactory.com/wp-content/uploads/2022/03/ing.png" alt="ING Banking" class="wp-image-49" style="width:164px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2022/03/ing.png 320w, https://www.impactfactory.com/wp-content/uploads/2022/03/ing-300x169.png 300w" sizes="(max-width: 320px) 100vw, 320px" /></noscript><img decoding="async" width="320" height="180" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20320%20180%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/03/ing.png" alt="ING Banking" class="lazyload wp-image-49" style="width:164px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/03/ing.png 320w, https://www.impactfactory.com/wp-content/uploads/2022/03/ing-300x169.png 300w" data-sizes="(max-width: 320px) 100vw, 320px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-client-earth-train-the-trainer-programme"><strong>Client Earth</strong>, <strong>Train the Trainer Programme</strong></h3><p>“<em>Thank you for your really valuable training sessions last week and the week before.  </em></p><p><em>These sessions really made me think about the way I plan and deliver trainings, and I thought you approached the exercises in a really fun and kind way, so it was much appreciated.</em>“</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-full is-resized"><noscript><img decoding="async" width="4001" height="685" src="https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient.png" alt="Client Earth" class="wp-image-20273" style="width:203px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient.png 4001w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-300x51.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-1024x175.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-768x131.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-1536x263.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-2048x351.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-1200x205.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-806x138.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-400x68.png 400w" sizes="(max-width: 4001px) 100vw, 4001px" /></noscript><img decoding="async" width="4001" height="685" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%204001%20685%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient.png" alt="Client Earth" class="lazyload wp-image-20273" style="width:203px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient.png 4001w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-300x51.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-1024x175.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-768x131.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-1536x263.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-2048x351.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-1200x205.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-806x138.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/clientearth_lockup_blackgradient-400x68.png 400w" data-sizes="(max-width: 4001px) 100vw, 4001px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-entree-by-vacherin-influence-and-motivation"><strong>Entrée by Vacherin</strong>, <strong>Influence and Motivation </strong></h3><p><em><em>“I found the training very beneficial and loved that it was so interactive rather than sat down taking notes. I liked that they got everyone involved and was made to feel very comfortable. The content of the training was very good and really got me thinking.”</em></em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-full is-resized"><noscript><img decoding="async" width="200" height="200" src="https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739.jpeg" alt="Entrée by Vacherin, Influence and Motivation" class="wp-image-20203" style="width:148px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739.jpeg 200w, https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739-150x150.jpeg 150w, https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739-190x190.jpeg 190w" sizes="(max-width: 200px) 100vw, 200px" /></noscript><img decoding="async" width="200" height="200" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20200%20200%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739.jpeg" alt="Entrée by Vacherin, Influence and Motivation" class="lazyload wp-image-20203" style="width:148px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739.jpeg 200w, https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739-150x150.jpeg 150w, https://www.impactfactory.com/wp-content/uploads/2024/06/1634138488739-190x190.jpeg 190w" data-sizes="(max-width: 200px) 100vw, 200px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-reed-uk"><strong>Reed UK</strong></h3><p><em>“I think Impact Factory is utterly wonderful. I am fairly new to the world of Learning and Development, but I can’t imagine there is a better team out there to train topics like Impact Factory does!</em>“</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><noscript><img decoding="async" width="1024" height="402" src="https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1024x402.png" alt="Reed UK" class="wp-image-20206" style="width:150px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1024x402.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-300x118.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-768x302.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1536x603.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-2048x804.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1200x471.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-806x316.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-400x157.png 400w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="402" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20402%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1024x402.png" alt="Reed UK" class="lazyload wp-image-20206" style="width:150px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1024x402.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-300x118.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-768x302.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1536x603.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-2048x804.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-1200x471.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-806x316.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/REED_CO_UK_LANDSCAPE_POS_BLUE_RGB-1-400x157.png 400w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-go-cardless-negotiation-and-conflict-management-skills"><strong>Go Cardless</strong>, <strong>Negotiation and Conflict Management Skills </strong></h3><p><em>“Thank you again on behalf of the whole team, we truly liked the training and it was not a given, we are a bunch of skeptical people… </em></p><p><em>I have heard everyone say how both the content and your way of delivering it were awesome!”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><noscript><img decoding="async" width="1024" height="536" src="https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1024x536.png" alt="Go Cardless, Negotiation and Conflict Management Skills" class="wp-image-20207" style="width:175px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1024x536.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-300x157.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-768x402.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1536x804.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-2048x1072.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1200x628.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-806x422.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-400x209.png 400w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="536" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20536%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1024x536.png" alt="Go Cardless, Negotiation and Conflict Management Skills" class="lazyload wp-image-20207" style="width:175px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1024x536.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-300x157.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-768x402.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1536x804.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-2048x1072.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-1200x628.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-806x422.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/Greenhouse-Jobs-Board-Logo-LinkedIn_1-400x209.png 400w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-mitie-communication-skills"><strong>Mitie, Communication Skills</strong></h3><p><em>“I wanted to take a moment to send you a quick thank you for the training, it was very well received by everyone and has seen the praise continue throughout today, a huge thank you for your work on this. Members of the team who I was hoping would take most from this are the most vocal today about how good the session was, absolute masters in your craft, very grateful to you all!  </em></p><p><em>You will definitely hear from me again for future sessions for the rest of the team!”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><noscript><img decoding="async" width="949" height="1024" src="https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-949x1024.jpg" alt="Mitie, Communication Skills" class="wp-image-20211" style="width:150px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-949x1024.jpg 949w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-278x300.jpg 278w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-768x828.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-1424x1536.jpg 1424w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-1200x1294.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-806x869.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-400x431.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo.jpg 1452w" sizes="(max-width: 949px) 100vw, 949px" /></noscript><img decoding="async" width="949" height="1024" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20949%201024%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-949x1024.jpg" alt="Mitie, Communication Skills" class="lazyload wp-image-20211" style="width:150px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-949x1024.jpg 949w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-278x300.jpg 278w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-768x828.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-1424x1536.jpg 1424w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-1200x1294.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-806x869.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo-400x431.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2024/06/mitie_logo.jpg 1452w" data-sizes="(max-width: 949px) 100vw, 949px" /></figure></div></div></div><h3 class="wp-block-heading" id="h-"></h3></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="no-link-underline"><strong>Roche</strong>, <strong>Change and Innovation</strong></h3><p><em>“We loved your approach and enthusiasm. In short, you were fabulous. Impact Factory is certainly an organisation who deliver the goods!”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><a href="https://www.impactfactory.com/clients/change-and-innovation/"><noscript><img decoding="async" width="1024" height="555" src="https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1024x555.png" alt="Roche, Change and Innovation" class="wp-image-20250" style="width:194px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1024x555.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-300x163.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-768x416.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1536x832.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-2048x1110.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1200x650.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-806x437.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-400x217.png 400w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="555" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20555%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1024x555.png" alt="Roche, Change and Innovation" class="lazyload wp-image-20250" style="width:194px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1024x555.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-300x163.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-768x416.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1536x832.png 1536w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-2048x1110.png 2048w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-1200x650.png 1200w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-806x437.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/2560px-Roche_Logo.svg_-400x217.png 400w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-cisco"><strong>Cisco</strong></h3><p><em>“From the facility, logistics, small class size, and content to the superb trainers who were way more than trainers but true experts and mentors. All aspects were perfect.”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><noscript><img decoding="async" width="1024" height="540" src="https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-1024x540.png" alt="Cisco" class="wp-image-20215" style="width:177px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-1024x540.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-300x158.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-768x405.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-806x425.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-400x211.png 400w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_.png 1200w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="540" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20540%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-1024x540.png" alt="Cisco" class="lazyload wp-image-20215" style="width:177px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-1024x540.png 1024w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-300x158.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-768x405.png 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-806x425.png 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_-400x211.png 400w, https://www.impactfactory.com/wp-content/uploads/2024/06/1200px-Cisco_logo_blue_2016.svg_.png 1200w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-university-of-london"><strong>University of London</strong></h3><p><em>“I have benefitted greatly from attending two courses at Impact Factory. The tailored approach is very clever and maximises learning for every delegate. It is also a lot of fun.”</em></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-full is-resized"><noscript><img decoding="async" width="866" height="650" src="https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859.jpg" alt="University of London" class="wp-image-20228" style="width:184px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859.jpg 866w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-300x225.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-768x576.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-806x605.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-400x300.jpg 400w" sizes="(max-width: 866px) 100vw, 866px" /></noscript><img decoding="async" width="866" height="650" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20866%20650%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859.jpg" alt="University of London" class="lazyload wp-image-20228" style="width:184px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859.jpg 866w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-300x225.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-768x576.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-806x605.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2024/06/university-of-london9859-400x300.jpg 400w" data-sizes="(max-width: 866px) 100vw, 866px" /></figure></div></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-sandals"><strong>Sandals</strong></h3><p>“<em>Firstly, I did love the relaxed feel to the entire course. The way we were greeted, the relaxed surroundings, the ease and openness of the trainers, which then lead to us feeling more relaxed, at ease and of course open to talk. </em></p><p><em>The way in which they made us think about how we could change our sessions, into a completely new direction, was something I had never thought of. </em></p><p><em>It really has given me ideas & ways of how to not only change our training to be more engaging for the agents and us, but also to get the booking in! After all, that’s really the reason why we are here. To think I have been with the company for 22 years & I have virtually presented our training the same way. </em></p><p><em>We needed someone, a third party especially, to make us think of other ways, to have our agents engage with us, have fun, learn & to take away more benefits, than they currently do from our training. </em></p><p><em>I found it amazing, with all of the Sales Team experience, never have we thought about changing the training, to this new more relaxed approach. It just shows you, no matter how much knowledge or experience, you have, you need to be open – to change your ways, to new ideas, better ideas and more productive ways. </em></p><p><em>I thought the structure of the course, with the 2 trainers, interacting with each other, both with different qualities and methods, really was a great way to conduct the course & engage with us, to keep it interesting. </em></p><p><em>I really loved every moment and it has made me change the way I think & the way I will plan my training, for all future sessions. I really feel I have gained from the course and our time together.</em>“</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"><figure class="aligncenter size-full is-resized"><noscript><img decoding="async" width="684" height="269" src="https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg.webp" alt="Sandals" class="wp-image-10658" style="width:210px;height:auto" srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg.webp 684w, https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg-300x118.webp 300w, https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg-400x157.webp 400w" sizes="(max-width: 684px) 100vw, 684px" /></noscript><img decoding="async" width="684" height="269" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20684%20269%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg.webp" alt="Sandals" class="lazyload wp-image-10658" style="width:210px;height:auto" data-srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg.webp 684w, https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg-300x118.webp 300w, https://www.impactfactory.com/wp-content/uploads/2023/07/Sandals-logo.jpg-400x157.webp 400w" data-sizes="(max-width: 684px) 100vw, 684px" /></figure></div></div></div><h2 class="wp-block-heading" id="h-read-our-open-course-reviews">Read our <a href="https://www.impactfactory.com/reviews/">Open Course Reviews</a></h2></div></article></main><div class="contact-tab contact-tab--left"> <a href="/contact-us/"> <span><i class="fa-solid fa-messages-question"></i> Discuss your requirements</span></a></div><div id="contactFooter" class="contact-footer lazybg"><div class="page__inner"><h2>Discuss your requirements</h2><p class="contact-footer__content">If you like what you've seen, please call us on <a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a> or click the button below to contact us via our contact form.</p><div class="contact-footer__action btn btn--orange-solid"> <a href="/contact-us/">Contact Us</a></div></div></div><footer class="site-footer"><div class="site-footer__top"><div class="page__inner"><div class="site-footer__row"><div class="site-footer__col"><div class="site-footer__contact"><h2>Contact 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However, you may visit "Cookie Settings" to provide a controlled consent.</div><div class="cli-bar-btn_container"><a role='button' class="medium cli-plugin-button cli-plugin-main-button cli_settings_button" style="margin:0px 5px 0px 0px">Cookie Settings</a><a id="wt-cli-accept-all-btn" role='button' data-cli_action="accept_all" class="wt-cli-element medium cli-plugin-button wt-cli-accept-all-btn cookie_action_close_header cli_action_button">Accept All</a></div></div></span></div><div id="cookie-law-info-again" data-nosnippet="true"><span id="cookie_hdr_showagain">Manage consent</span></div><div class="cli-modal" data-nosnippet="true" id="cliSettingsPopup" tabindex="-1" role="dialog" aria-labelledby="cliSettingsPopup" aria-hidden="true"><div class="cli-modal-dialog" role="document"><div class="cli-modal-content cli-bar-popup"> <button type="button" class="cli-modal-close" id="cliModalClose"> <svg class="" viewBox="0 0 24 24"><path d="M19 6.41l-1.41-1.41-5.59 5.59-5.59-5.59-1.41 1.41 5.59 5.59-5.59 5.59 1.41 1.41 5.59-5.59 5.59 5.59 1.41-1.41-5.59-5.59z"></path><path d="M0 0h24v24h-24z" fill="none"></path></svg> <span class="wt-cli-sr-only">Close</span> </button><div class="cli-modal-body"><div class="cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-privacy-overview"><h4>Privacy Overview</h4><div class="cli-privacy-content"><div class="cli-privacy-content-text">This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.</div></div> <a class="cli-privacy-readmore" aria-label="Show more" role="button" data-readmore-text="Show more" data-readless-text="Show less"></a></div></div><div class="cli-col-12 cli-align-items-stretch cli-px-0 cli-tab-section-container"><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="necessary" data-toggle="cli-toggle-tab"> Necessary </a><div class="wt-cli-necessary-checkbox"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-necessary" data-id="checkbox-necessary" checked="checked" /> <label class="form-check-label" for="wt-cli-checkbox-necessary">Necessary</label></div> <span class="cli-necessary-caption">Always Enabled</span></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="necessary"><div class="wt-cli-cookie-description"> Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hssc</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hssrc</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__stripe_mid</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Stripe sets this cookie to process payments.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__stripe_sid</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Stripe sets this cookie to process payments.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_wpfuuid</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-advertisement</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-analytics</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-functional</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-necessary</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-others</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-performance</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CookieLawInfoConsent</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">viewed_cookie_policy</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="functional" data-toggle="cli-toggle-tab"> Functional </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-functional" class="cli-user-preference-checkbox" data-id="checkbox-functional" /> <label for="wt-cli-checkbox-functional" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Functional</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="functional"><div class="wt-cli-cookie-description"> Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__cf_bm</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Cloudflare set the cookie to support Cloudflare Bot Management.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjAbsoluteSessionInProgress</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">locale</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Facebook sets this cookie to enhance the user's browsing experience on the website, and to provide the user with relevant advertising while using Facebook’s social media platforms.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="performance" data-toggle="cli-toggle-tab"> Performance </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-performance" class="cli-user-preference-checkbox" data-id="checkbox-performance" /> <label for="wt-cli-checkbox-performance" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Performance</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="performance"><div class="wt-cli-cookie-description"> Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryCode</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">This cookie is used for storing country code selected from country selector.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="analytics" data-toggle="cli-toggle-tab"> Analytics </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-analytics" class="cli-user-preference-checkbox" data-id="checkbox-analytics" /> <label for="wt-cli-checkbox-analytics" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Analytics</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="analytics"><div class="wt-cli-cookie-description"> Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hstc</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_fbp</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga_*</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store and count page views.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gat_gtag_UA_*</td><td class="cookielawinfo-column-3">1 minute</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store a unique user ID.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gcl_au</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gid</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingEnabled</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingLastActivity</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_*</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_*</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjTLDTest</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">hubspotutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" 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