Contact US |Hilton to Home Hotel Collection

<!DOCTYPE html> <html lang="en"> <head> <title>Contact US |Hilton to Home Hotel Collection</title> <meta name="viewport" content="width=device-width, user-scalable=yes"> <meta name="facebook-domain-verification" content="qf0f9bbkulp6f49xvfmpjtiowzudtj" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M3T265W');</script>  <link rel="stylesheet" href="https://use.typekit.net/mmt6zgm.css"> <link rel="stylesheet" href='/dist/css/HIL-styles.min.css?v=792d5aec'> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> <script src="https://ajax.googleapis.com/ajax/libs/jqueryui/1.13.2/jquery-ui.min.js"></script> <script src='/dist/js/common.min.js?v=8b7bdce2'></script> <script src="dist/js/vendor.js?v=202411211600"></script> <script>try{Typekit.load({ async: true });}catch(e){}</script>  <script src="/dist/js/aws-sdk-2.710.0.min.js"></script> <script> var eSignupOptions = { sfSubscriptionApi: "https://d729ylzkck.execute-api.us-east-1.amazonaws.com/default", lambdaPayload: { website: 'HIL' }, dialogObj:{ "mainTxt" : "Thank you", "secondaryTxt" : "Welcome to Hilton to Home.", "btnTxt" : "OK" } } var eSignUpObj = new ESignUp(eSignupOptions); var errorLogAPIURL = ""; var _etmc = []; SalesforceAbandonedCartUtils.setOrganizationId("514022158"); SalesforceAbandonedCartUtils.setCatalogId("hil") </script>  <script type="text/javascript" async src="//514022158.collect.igodigital.com/collect.js"></script>  <script> !function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '775495880252187'); fbq('track', 'PageView'); </script>  <link rel="canonical" href="https://www.hiltontohome.com/contact-us.aspx"/> <script src="https://www.google.com/recaptcha/api.js?render=6Lfdpv0pAAAAAFpjytHy3XCINIKkOLbeZuJPb9Ru"></script> <script language="javascript"> var isLoading = false; $(function () { document.getElementById('btn_send').addEventListener('click', function (e){ if(!isLoading){ e.preventDefault(); submit(); } }); }); function validateEmail(inValue){ if (inValue.indexOf("@")==-1) { return false; } if (inValue.indexOf("@")==-1 || inValue.indexOf("@")==0 || inValue.indexOf("@")==inValue.length) { return false; } if (inValue.indexOf(".")==-1 || inValue.indexOf(".")==0 || inValue.indexOf(".")==inValue.length) { return false; } if (inValue.indexOf("@",(inValue.indexOf("@")+1))!=-1) { return false; } if (inValue.substring(inValue.indexOf("@")-1,inValue.indexOf("@"))=="." || inValue.substring(inValue.indexOf("@")+1,inValue.indexOf("@")+2)==".") { return false; } if (inValue.indexOf(".",(inValue.indexOf("@")+2))==-1) { return false; } if (inValue.indexOf(" ")!=-1) { return false; } return true; } function submit(){ var errorCount = 0; var errorMessage = "We ran into the following problems:\n\n"; /**** Commenting out due to this line causing emails to fail: **** document.getElementById('OCForm1').hFromAddress.value = document.getElementById('OCForm1').emailAddress.value; ****/ var e1 = document.getElementById('OCForm1').emailAddress.value; if (!validateEmail(e1)) { errorCount++; errorMessage += errorCount + ". You must enter an email address.\n"; } if (document.getElementById('FirstName').value == "") { errorCount++; errorMessage += errorCount + ". You must enter a first name.\n"; } if (document.getElementById('LastName').value == "") { errorCount++; errorMessage += errorCount + ". You must enter a last name.\n"; } if (document.getElementById('subject').value == "") { errorCount++; errorMessage += errorCount + ". You must select a subject.\n"; } if (document.getElementById('textarea').value == "") { errorCount++; errorMessage += errorCount + ". You must include a message.\n"; } if (errorCount > 0) { alert(errorMessage); } else { var button = document.getElementById('btn_send'); let loaderDiv = document.createElement('div'); loaderDiv.className = 'loader'; button.innerHTML = ''; button.style.backgroundImage= "url('/images/misc/ajax-loader.gif')"; button.style.backgroundRepeat= 'no-repeat'; button.style.backgroundPositionX= 'center'; button.style.backgroundPositionY= 'center'; button.style.backgroundSize= 'contain'; button.appendChild(loaderDiv); button.style.pointerEvents = 'none'; button.style.cursor = 'default'; isLoading = true; grecaptcha.ready(function() { grecaptcha.execute('6Lfdpv0pAAAAAFpjytHy3XCINIKkOLbeZuJPb9Ru', {action: 'submit'}).then(function(token) { sendEmail(token); }); }); } } async function sendEmail(token) { const formData = { catalogID: 'HIL', subject: document.getElementById('subject').value, firstName: document.getElementById('FirstName').value, lastName: document.getElementById('LastName').value, emailAddress: document.getElementById('emailAddress').value, phone: document.getElementById('Phone').value, message: document.getElementById('textarea').value, recaptcha_response: token }; const errorMessage = document.getElementById('errorMessage'); try { const response = await fetch('https://xkb7naiysj.execute-api.us-east-1.amazonaws.com/default', { method: 'POST', headers: { 'Content-Type': 'application/json', 'Authorization': 'token' }, body: JSON.stringify(formData) }); const result = await response.json(); if (response.ok) { $('.email-sent').show(); $('.contact-form').hide(); document.querySelector('.container').scrollIntoView({ behavior: 'smooth' }); } else { isLoading = false; errorMessage.textContent = `Error: ${result.error}`; } } catch (error) { isLoading = false; errorMessage.textContent = `Request failed: ${error.message}`; } } </script> </head> <body class="pgfaq" id="pgContact"> <form id="OCForm1" method="post" action=""> <script> const clientEmail = sessionStorage.emailAddress || CommonUtils.getCookie("HAHemailID") if (clientEmail) { SalesforceAbandonedCartUtils.setClientEmail(clientEmail) SalesforceAbandonedCartUtils.trackCart(); } </script>  <noscript><img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=775495880252187&ev=PageView&noscript=1"/></noscript>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M3T265W" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><img height="1" width="1" src="https://www.facebook.com/tr?id=775495880252187&ev=PageView&noscript=1"/></noscript>     <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "Organization", "url": "https://www.hiltontohome.com/", "name": "Hilton to Home", "telephone": "+1-877-344-5866", "email": "customerservice@hiltontohome.com" } </script>  <div class="email-lightbox emailFocusTrap" role="dialog" aria-label="Email signup" aria-describedby="titleLB_ADA" aria-modal="true"> <div class="overlay" id="emailSignupPopover" style="display:none;" > <div class="emailCapture" id="capturebox"> <div class="signup-wrap"> <p class="lb-logo">Hilton to Home</p> <p id="titleLB_ADA"><strong>Hilton Inspiration</strong> In Your Inbox.</p> <p class="input-wrap"> <label class="hidden" for="emailAddress1">Lightbox Email Signup</label> <input type="email" id="emailAddress1" placeholder="Please enter your email address" class="emailfield"> <a id="emailAddress1btn" href="javascript:void(0)" type="button" class="btn-main"> <em class="arrow-white">Sign Me Up</em> </a> </p> </p> <p class="disclosure clear">By signing up, you agree to our <a href="https://www.hilton.com/en/p/site-usage-agreement/" target="_blank" rel="noopener noreferrer">Terms</a> & <a href="/privacy.aspx?utm_source=hah" target="_blank" rel="noopener">Privacy Policy</a>. You may unsubscribe at any time.</p> <a type="button" class="icon-close" href="javascript:void(0)" aria-label="Close Email Lightbox" id="ligtboxClosebtn" ><span>X</span></a> </div> </div> </div> <script> $(function () { eSignUpObj.bindElementHandlers(); eSignUpObj.checkDisplayLightbox(); }); </script> </div> <script language="javascript"> var cartItemsObj=[ ]; </script> <header class="clearfix"> <div class="header-wrap"> <p class="main-logo"> <a href="https://www.hiltontohome.com/" aria-label="Logo Hilton to Home"> <span>Hilton to Home</span> </a> </p> <div class="main-nav"> <button type="button" aria-label="categories menu" class="open-menu"> <span class="icon-menu"> <strong>Categories Menu</strong> </span> <span class="icon-close"></span> </button> <div class="menu-overlay closed"> <nav id="nav" aria-label="Main"> <ul class="top-nav" id="main-nav" role="menubar"> <li id="bed" class="dropdown" role="none" > <a id="TN_l1_bed" class="dropdownLink" href="/category.aspx?bed" name="hilton bed" role="menuitem" aria-label="Category hilton bed" aria-haspopup="true" > <span>Hilton Bed</span> </a> <div> <ul role="group" class="submenuContainer"> <li role="none"> <a id="TN_l2_cat_bed_HIL-124" href="/product.aspx?mattress-and-box-spring" name="Mattress & Box Spring" role="menuitem" aria-label="Mattress & Box Spring" > Mattress & Box Spring </a> </li> <li role="none"> <a id="TN_l2_cat_bed_HIL-203-SD-S" href="/product.aspx?cotton-stripe-bed-and-bedding-set" name="Cotton Stripe Bed & Bedding Set" role="menuitem" aria-label="Cotton Stripe Bed & Bedding Set" > Cotton Stripe Bed & Bedding Set </a> </li> <li role="none"> <a id="TN_l2_cat_bed_HIL-101-SD" href="/product.aspx?hotel-stripe-bed-and-bedding-set" name="Hotel Stripe Bed & Bedding Set" role="menuitem" aria-label="Hotel Stripe Bed & Bedding Set" > Hotel Stripe Bed & Bedding Set </a> </li> </ul> </div> </li> <li id="pillowslink" class="dropdown" role="none" > <a id="TN_l1_pillowslink" class="dropdownLink" href="/category.aspx?pillows" name="pillows" role="menuitem" aria-label="Category pillows" aria-haspopup="true" > <span>Pillows</span> </a> <div> <ul role="group" class="submenuContainer"> <li role="none"> <a id="TN_l2_cat_pillowslink_HIL-108-F" href="/product.aspx?feather-and-down-pillow" name="Feather & Down Pillow" role="menuitem" aria-label="Feather & Down Pillow" > Feather & Down Pillow </a> </li> <li role="none"> <a id="TN_l2_cat_pillowslink_HIL-108-D" href="/product.aspx?down-pillow" name="Down Pillow" role="menuitem" aria-label="Down Pillow" > Down Pillow </a> </li> <li role="none"> <a id="TN_l2_cat_pillowslink_HIL-108-S" href="/product.aspx?down-alternative-pillow" name="Down Alternative Pillow" role="menuitem" aria-label="Down Alternative Pillow" > Down Alternative Pillow </a> </li> <li role="none"> <a id="TN_l2_cat_pillowslink_HIL-107-1" href="/product.aspx?pillow-protector" name="Pillow Protector" role="menuitem" aria-label="Pillow Protector" > Pillow Protector </a> </li> </ul> </div> </li> <li id="linenslink" class="dropdown" role="none" > <a id="TN_l1_linenslink" class="dropdownLink" href="/category.aspx?linens" name="linens" role="menuitem" aria-label="Category linens" aria-haspopup="true" > <span>Linens</span> </a> <div> <ul role="group" class="submenuContainer"> <li role="none"> <a id="TN_l2_cat_linenslink_CottonLinensLink" href="/category.aspx?cotton-stripe-linens" name="Cotton Stripe Linens" role="menuitem" aria-label="Cotton Stripe Linens" > Cotton Stripe Linens </a> </li> <li role="none"> <a id="TN_l2_cat_linenslink_HotelLinensLink" href="/category.aspx?hotel-stripe-linens" name="Hotel Stripe Linens" role="menuitem" aria-label="Hotel Stripe Linens" > Hotel Stripe Linens </a> </li> </ul> </div> </li> <li id="bedding" class="dropdown" role="none" > <a id="TN_l1_bedding" class="dropdownLink" href="/category.aspx?bedding" name="bedding" role="menuitem" aria-label="Category bedding" aria-haspopup="true" > <span>Bedding</span> </a> <div> <ul role="group" class="submenuContainer"> <li role="none"> <a id="TN_l2_cat_bedding_BeddingSets" href="/category.aspx?bedding-sets" name="Bedding Sets" role="menuitem" aria-label="Bedding Sets" > Bedding Sets </a> </li> <li role="none"> <a id="TN_l2_cat_bedding_Comforters" href="/category.aspx?comforters" name="Comforters" role="menuitem" aria-label="Comforters" > Comforters </a> </li> <li role="none"> <a id="TN_l2_cat_bedding_Toppers" href="/category.aspx?mattress-toppers" name="Mattress Toppers" role="menuitem" aria-label="Mattress Toppers" > Mattress Toppers </a> </li> <li role="none"> <a id="TN_l2_cat_bedding_Pillows" href="/category.aspx?pillows" name="Pillows" role="menuitem" aria-label="Pillows" > Pillows </a> </li> <li role="none"> <a id="TN_l2_cat_bedding_Linens" href="/category.aspx?linens" name="Linens" role="menuitem" aria-label="Linens" > Linens </a> </li> </ul> </div> </li> <li id="bathspa" class="dropdown" role="none" > <a id="TN_l1_bathspa" class="dropdownLink" href="/category.aspx?bath-and-spa" name="bath & spa" role="menuitem" aria-label="Category bath & spa" aria-haspopup="true" > <span>Bath & Spa</span> </a> <div> <ul role="group" class="submenuContainer"> <li role="none"> <a id="TN_l2_cat_bathspa_crabtreeEvelyn" href="/category.aspx?crabtree-and-evelyn-bath-body" name="Crabtree & Evelyn Bath & Body" role="menuitem" aria-label="Crabtree & Evelyn Bath & Body" > Crabtree & Evelyn Bath & Body </a> </li> <li role="none"> <a id="TN_l2_cat_bathspa_Robe" href="/category.aspx?robes" name="Robes" role="menuitem" aria-label="Robes" > Robes </a> </li> <li role="none"> <a id="TN_l2_cat_bathspa_Towels" href="/category.aspx?towels" name="Towels" role="menuitem" aria-label="Towels" > Towels </a> </li> <li role="none"> <a id="TN_l2_cat_bathspa_Shower" href="/category.aspx?shower" name="Shower Curtains" role="menuitem" aria-label="Shower Curtains" > Shower Curtains </a> </li> </ul> </div> </li> <li id="wakeup" class="dropdown" role="none" > <a id="TN_l1_wakeup" class="dropdownLink" href="/category.aspx?wake-up" name="wake up" role="menuitem" aria-label="Category wake up" aria-haspopup="true" > <span>Wake Up</span> </a> <div> <ul role="group" class="submenuContainer"> <li role="none"> <a id="TN_l2_cat_wakeup_HIL-500-01-01-01-NL-12" href="/product.aspx?the-coffee-bean-and-tea-leaf-hilton-brazil-blend-coffee" name="The Coffee Bean & Tea Leaf庐 Hilton Brazil Blend Coffee" role="menuitem" aria-label="The Coffee Bean & Tea Leaf庐 Hilton Brazil Blend Coffee" > The Coffee Bean & Tea Leaf庐 Hilton Brazil Blend Coffee </a> </li> </ul> </div> </li> </ul> </nav> </div> </div> <script> $(function() { $('#main-nav a:first').addClass('ADA_firstElement'); //Class added for side main nav on mobile }) </script> <div class="utilities"> <div class="search" role="search"> <button type="button" class="open-menu" id="ADA_label_search" aria-label="Search Menu" aria-haspopup="dialog" aria-expanded="false" > <span class="icon-search"><strong>Search</strong></span> <span class="icon-close"></span> </button> <div class="menu-overlay closed" id="ADA_search_menu-overlay"> <p data-animate="true"> <input name="tSearchString" class="ADA_firstElement" id="tSearchString" aria-label="Header Search" placeholder="Product Search" type="search" value=""> <button type="button" value="Search" id="searchSubmit" class="btn-white" formnovalidate aria-label="Search submit" onclick="doQuickSearch('https://www.hiltontohome.com/')"><span>Search</span></button> </p> </div> </div> <div class="global-sites"> <button type="button" class="open-menu ADA_firstElement" aria-label="Languages Menu" aria-haspopup="dialog" aria-expanded="false"> <span class="icon-location"><strong>International Sites</strong></span> <span class="icon-close"></span> </button> <div class="menu-overlay closed" id="ADA_global_menu-overlay"> <div class="menu-content-wrapper" role="listbox" aria-label="global sites"> <ul role="group" aria-labelledby="ADA_lang1"> <li role="none"> <p class="menu-content-wrapper__region-title" role="presentation" id="ADA_lang1" data-animate="true">North America</p> <ul role="none"> <li role="none" data-animate="true"><a role="option" href="https://www.hiltontohome.com/index.aspx" aria-label="U.S.A. Link">U.S.A.</a></li> </ul> </li> </ul> <ul role="group" aria-labelledby="ADA_lang2"> <li role="none"> <p class="menu-content-wrapper__region-title" role="presentation" id="ADA_lang2" data-animate="true">Europe</p> <ul role="none"> <li role="none" data-animate="true"><a role="option" href="https://europe.hiltontohome.com/en/?___store=hileu_en" aria-label="English Link">English </a></li> </ul> </li> </ul> </div> </div> </div> <div class="no-hover" id="shop-cart">  <a id="shoppingcart" class="cart-btn" href="cart.aspx" aria-labelledby="labelShoppingBag cartSumQty labelAux" > <span class="only-readers" id="labelShoppingBag">Shopping Cart</span> <span id="cartSumQty" style="display:none;"> <span id="bubble-cnt" class="count"></span> </span> </a>  <div class="drop-shopcart clear">  <div id="DIVNoItem" > <ul> <li>No items in your bag.</li> </ul> </div>  <div id="DIVcartSumItemsList" style="display:none;" > </div> <div id="DIVcartbtns" class="clearfix" style="display:none;"> <div>  <ul id="hdULDiscount" class="cart-summary" style="display:none"> <li class="price-cash"> <span>Cart Total: </span> <span id="hdCartTotal">$0.00</span> </li> <li class="price-cash"> <span>Discount: </span> <span id="hdDiscount">-</span> </li> <li class="price-cash"> <span>Total*: </span> <span id="hdTotal"></span> </li> <li class="disclaimer price-cash"> <span>*Before taxes and shipping</span> </li> <li class="price-points"> <span>Subtotal: </span> <span id="hdPointsSubtotalDiscount"> 0 Points </span> </li> </ul>  <ul id="hdULNoDiscount" class="cart-summary">  <li class="price-cash"> <span>Subtotal: </span> <span id="hdCashSubtotal">$0.00</span> </li> </ul>  <a class="btn-plain left" href="https://www.hiltontohome.com/cart.aspx"> <span>View Bag</span> </a>  <a id="btn_header_checkout" class="btn-main right" href="https://www.hiltontohome.com/checkout.aspx"> <span>Checkout</span> </a> </div> </div> </div> </div> </div> </div> </header> <section role="main"> <div class="content"> <div class="container clearfix">  <div data-aos="fade" data-aos-delay="30" class="promo-wrapper initial FR-banner " tabindex="0" role="region" aria-label="Promo Banner"> <div class="container"> <div class="top-promo"> <div class="promo-inner"> <div class="before-name"> <span class="pr-copy1"> <em class="pipe">| </em></span> <span class="save"></span> <span class="pr-copy2"> </span> <span class="upto"></span> <strong> <sup class="percentage"></sup></strong> <span class="pr-first"></span> </div> <div class="pr-name" id="banProdName"> <span class="replacementName"></span> <span id="currentProdName" class="currentName"><span class="asterisk"> *</span></span> </div><div class="after-name"><span class="pr-copy3"></span></div> </div> </div> </div> </div>  <div id="savings-inline" style="display:none;">  <div class="bmsm-chart animation"> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td class="bmsm-header" COLSPAN=2></td> </tr> <tr> <td class="spend-header spend-col"></td> <td class="save-header save-col"></td> </tr> <tr> <td class="spend-col">$3,000</td> <td class="save-col">$1,000</td> </tr> <tr> <td class="spend-col">$1,500</td> <td class="save-col">$400</td> </tr> <tr> <td class="spend-col">$1,000</td> <td class="save-col">$250</td> </tr> <tr> <td class="spend-col">$500</td> <td class="save-col">$100</td> </tr> <tr> <td class="spend-col">$250</td> <td class="save-col">$50</td> </tr> <tr> <td class="spend-col">$100</td> <td class="save-col">$15</td> </tr> </tbody> </table> </div> </div><nav aria-label="FAQ" id="category-nav"> <ul id="side-nav" role="menubar" class="faq-support"> <li role="none" class="dropdown"> <a href="/shipping-returns.aspx" class="icon-truck dropdownLink" role="menuitem" name="Shipping & Returns" rel="noopener"> Shipping & Returns </a> </li> <li role="none" class="dropdown"> <a href="https://www.hilton.com/en/p/site-usage-agreement/" target="_blank" rel="noopener noreferrer" class="icon-padlock dropdownLink" role="menuitem" name="Terms & Conditions"> Terms & Conditions </a> </li> <li role="none" class="dropdown"> <a href="/privacy.aspx" class="icon-padlock dropdownLink" role="menuitem" name="Privacy Policy" rel="noopener"> Privacy Policy </a> </li> <li role="none" class="dropdown"> <a href="/contact-us.aspx" class="icon-envelope dropdownLink" role="menuitem" name="Contact Us" rel="noopener"> Contact Us </a> </li> </ul> </nav> <script> const faqNavLinks = Array.from($('#side-nav a')) faqNavLinks.forEach((el) => { if (el.getAttribute('href') === window.location.pathname) { el.classList.add('faq-active'); el.setAttribute('href', 'javascript:void(0)'); el.setAttribute('aria-current', 'page'); } }) </script> <section> <div class="grid-1"> <div class="faq"> <section> <div class="email-sent" style="display:none;"> <h1 class="msg-highlight">Thank you for your feedback.</h1> <p>A Customer Service Representative will contact you shortly.</p> </div> <div class="contact-form"> <h1>Contact Us</h1> <p>Hilton to Home welcomes all questions, suggestions and comments regarding our products, our site and our services.</p> <p>Please kindly use the following form and select the subject that corresponds to your requests. 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