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xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="24" height="24" viewBox="0 0 24 24"><path d="M15.07,11.25L14.17,12.17C13.45,12.89 13,13.5 13,15H11V14.5C11,13.39 11.45,12.39 12.17,11.67L13.41,10.41C13.78,10.05 14,9.55 14,9C14,7.89 13.1,7 12,7A2,2 0 0,0 10,9H8A4,4 0 0,1 12,5A4,4 0 0,1 16,9C16,9.88 15.64,10.67 15.07,11.25M13,19H11V17H13M12,2A10,10 0 0,0 2,12A10,10 0 0,0 12,22A10,10 0 0,0 22,12C22,6.47 17.5,2 12,2Z" /></svg>  Help </a> </div></div> <div id="dw__toc" class="dw__toc"> <h3 class="toggle">Table of Contents</h3> <div> <ul class="toc"> <li class="level1"><div class="li"><a href="#frequently_asked_questions_about_pines">Frequently Asked Questions About PINES</a></div> <ul class="toc"> <li class="level2"><div class="li"><a href="#the_pines_catalog">The PINES Catalog</a></div> <ul class="toc"> <li class="level3"><div class="li"><a href="#how_do_i_use_the_pines_catalog">How do I use the PINES catalog?</a></div></li> <li class="level3"><div class="li"><a href="#does_pines_lend_e-books_or_downloadable_audiobooks">Does PINES lend e-books or downloadable audiobooks?</a></div></li> <li class="level3"><div class="li"><a href="#who_do_i_contact_to_request_that_a_library_purchases_a_book_for_its_collection">Who do I contact to request that a library purchases a book for its collection?</a></div></li> <li class="level3"><div class="li"><a href="#is_there_a_mobile_app_for_the_catalog">Is there a mobile app for the catalog?</a></div></li> </ul> </li> <li class="level2"><div class="li"><a href="#your_pines_card">Your PINES Card</a></div> <ul class="toc"> <li class="level3"><div class="li"><a href="#how_can_i_get_a_pines_card">How can I get a PINES card?</a></div></li> <li class="level3"><div class="li"><a href="#where_can_i_use_my_pines_card">Where can I use my PINES card?</a></div></li> <li class="level3"><div class="li"><a href="#can_i_get_a_pines_card_if_i_live_in_a_non-pines_georgia_county">Can I get a PINES card if I live in a non-PINES Georgia county?</a></div></li> <li class="level3"><div class="li"><a href="#can_i_get_a_pines_card_if_i_live_outside_of_georgia">Can I get a PINES card if I live outside of Georgia?</a></div></li> <li class="level3"><div class="li"><a href="#what_do_i_do_if_i_ve_lost_my_pines_card">What do I do if I've lost my PINES card?</a></div></li> <li class="level3"><div class="li"><a href="#can_i_get_a_pines_card_for_my_child">Can I get a PINES card for my child?</a></div></li> <li class="level3"><div class="li"><a href="#do_i_need_to_have_my_pines_card_with_me_to_check_out_a_book">Do I need to have my PINES card with me to check out a book?</a></div></li> </ul> </li> <li class="level2"><div class="li"><a href="#your_account_status">Your Account Status</a></div> <ul class="toc"> <li class="level3"><div class="li"><a href="#i_do_not_know_the_password_pin_to_my_pines_account_how_can_i_get_it">I do not know the password/PIN to my PINES account. How can I get it?</a></div></li> <li class="level3"><div class="li"><a href="#how_do_i_get_an_online_pines_account">How do I get an online PINES account?</a></div></li> <li class="level3"><div class="li"><a href="#can_i_get_a_list_of_items_that_i_ve_checked_out_in_the_past">Can I get a list of items that I've checked out in the past?</a></div></li> <li class="level3"><div class="li"><a href="#i_m_getting_a_message_that_my_card_has_expired_how_can_i_renew_it">I'm getting a message that my card has expired. How can I renew it?</a></div></li> <li class="level3"><div class="li"><a href="#can_i_renew_my_card_online">Can I renew my card online?</a></div></li> <li class="level3"><div class="li"><a href="#i_have_a_question_about_fines_on_my_account_who_do_i_contact">I have a question about fines on my account. Who do I contact?</a></div></li> <li class="level3"><div class="li"><a href="#can_i_pay_fines_online">Can I pay fines online?</a></div></li> </ul> </li> <li class="level2"><div class="li"><a href="#checking_out_items">Checking Out Items</a></div> <ul class="toc"> <li class="level3"><div class="li"><a href="#is_there_a_limit_on_the_items_i_can_have_out_at_one_time">Is there a limit on the items I can have out at one time?</a></div></li> <li class="level3"><div class="li"><a href="#do_i_have_to_return_items_to_the_same_library_i_checked_them_out_from">Do I have to return items to the same library I checked them out from?</a></div></li> <li class="level3"><div class="li"><a href="#i_turned_in_a_book_but_it_is_still_showing_as_checked_out_on_my_account_who_do_i_need_to_contact">I turned in a book but it is still showing as checked out on my account. Who do I need to contact?</a></div></li> <li class="level3"><div class="li"><a href="#i_can_t_renew_a_book_or_other_item_i_have_checked_out_why_not">I can't renew a book (or other item) I have checked out. Why not?</a></div></li> </ul> </li> <li class="level2"><div class="li"><a href="#placing_items_on_hold">Placing Items on Hold</a></div> <ul class="toc"> <li class="level3"><div class="li"><a href="#why_am_i_not_able_to_place_certain_books_on_hold_even_though_the_system_says_that_they_are_available_for_checkout">Why am I not able to place certain books on hold even though the system says that they are available for checkout?</a></div></li> <li class="level3"><div class="li"><a href="#is_there_a_limit_on_the_number_of_hold_requests_i_can_have_placed_at_one_time">Is there a limit on the number of hold requests I can have placed at one time?</a></div></li> <li class="level3"><div class="li"><a href="#how_do_i_place_holds_on_specific_volumes_of_a_multi-part_series">How do I place holds on specific volumes of a multi-part series?</a></div></li> </ul> </li> <li class="level2"><div class="li"><a href="#other_questions">Other Questions</a></div> <ul class="toc"> <li class="level3"><div class="li"><a href="#how_do_i_use_pines_to_log_in_to_galileo">How do I use PINES to log in to GALILEO?</a></div></li> <li class="level3"><div class="li"><a href="#i_have_a_problem_with_a_pines_library_policy_to_whom_do_i_direct_my_comments_questions_and_or_suggestions">I have a problem with a PINES library policy. To whom do I direct my comments, questions, and/or suggestions?</a></div></li> <li class="level3"><div class="li"><a href="#how_do_you_reserve_a_room_for_use_at_the_library">How do you reserve a room for use at the library?</a></div></li> <li class="level3"><div class="li"><a href="#how_do_i_donate_books_to_the_the_library">How do I donate books to the the library?</a></div></li> </ul></li> </ul></li> </ul> </div> </div>  <h1 class="sectionedit1" id="frequently_asked_questions_about_pines">Frequently Asked Questions About PINES</h1> <div class="level1"> <p> The answers to most of the questions that the PINES staff receive are listed on this page. <strong>If you have a question about a fine or an item listed on your account, please <a href="https://georgialibraries.org/find-a-library/" class="urlextern" target="_tab" title="https://georgialibraries.org/find-a-library/" rel="ugc nofollow noopener">Contact Your Local Library</a>.</strong> </p> <p> If you any other questions that are not answered here, or that your local library cannot answer, then please contact us by sending an email to: <a href="/cdn-cgi/l/email-protection#d8fefbe9e8e1e3fefbe1efe3fefbe9e8ede3fefbe9e8e0e3fefbe9e9eee3fefbe9e9e9e3fefbede0e3fefbe9e8ece3fefbe9e8e9e3fefbe9e8e0e3fefbe9e9eae3fefbeeece3fefbe9e8ebe3fefbe9e8e9e3fefbe9e9e9e3fefbe9e9ece3fefbe9e8ebe3fefbe9e8ede3fefbe1efe3fefbe9e8e0e3fefbe9e8ede3fefbe1e0e3fefbe9e9ece3fefbe1efe3fefbe9e9ece3fefbe9e8ede3fefbe9e8e9e3fefbe9e9ede3fefbeceee3fefbe9e9e9e3fefbe9e9ece3fefbe9e8ebe3" class="mail" title="mailto:help@georgialibraries.org"><span class="__cf_email__" data-cfemail="e28a878e92a285878d90858b838e8b809083908b8791cc8d9085">[email protected]</span></a>. </p> <p> <strong>The PINES Catalog</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_do_i_use_the_pines_catalog" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How do I use the PINES catalog?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#does_pines_lend_e-books_or_downloadable_audiobooks" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Does PINES lend e-books or downloadable audiobooks?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#who_do_i_contact_to_request_that_a_library_purchases_a_book_for_its_collection" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Who do I contact to request that a library purchases a book for its collection?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#is_there_a_mobile_app_for_the_catalog" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Is there a mobile app for the catalog?</a></div> </li> </ul> <p> <strong>Your PINES Card</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_can_i_get_a_pines_card" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How can I get a PINES card?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#where_can_i_use_my_pines_card" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Where can I use my PINES card?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#can_i_get_a_pines_card_if_i_live_in_a_non-pines_georgia_county" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Can I get a PINES card if I live in a non-PINES county?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#can_i_get_a_pines_card_if_i_live_outside_of_georgia" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Can I get a PINES card if I live outside of Georgia?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#what_do_i_do_if_i_ve_lost_my_pines_card" class="wikilink1" title="faq:home" data-wiki-id="faq:home">What do I do if I've lost my PINES card?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#can_i_get_a_pines_card_for_my_child" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Can I get a PINES card for my child?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#do_i_need_to_have_my_pines_card_with_me_to_check_out_a_book" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Do I need to have my PINES card with me to check out a book?</a></div> </li> </ul> <p> <strong>Your Account Status</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#i_do_not_know_the_password_pin_to_my_pines_account_how_can_i_get_it" class="wikilink1" title="faq:home" data-wiki-id="faq:home">I do not know the password/PIN to my PINES account. How do I get it?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_do_i_get_an_online_pines_account" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How do I get an online PINES account?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#can_i_get_a_list_of_items_that_i_ve_checked_out_in_the_past" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Can I get a list of items that I've checked out in the past?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#i_m_getting_a_message_that_my_card_has_expired_how_can_i_renew_it" class="wikilink1" title="faq:home" data-wiki-id="faq:home">I'm getting a message that my card has expired. How can I renew it?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#can_i_renew_my_card_online" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Can I renew my account online?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#i_have_a_question_about_fines_on_my_account_who_do_i_contact" class="wikilink1" title="faq:home" data-wiki-id="faq:home">I have a question about fines on my account. Who do I contact?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#can_i_pay_fines_online" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Can I pay fines online?</a></div> </li> </ul> <p> <strong>Checking Out Items</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#is_there_a_limit_on_the_items_i_can_have_out_at_one_time" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Is there a limit on the items I can have out at one time?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#do_i_have_to_return_items_to_the_same_library_i_checked_them_out_from" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Do I have to return items to the same library I checked them out from?</a> </div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#i_turned_in_a_book_but_it_is_still_showing_as_checked_out_on_my_account_who_do_i_need_to_contact" class="wikilink1" title="faq:home" data-wiki-id="faq:home">I turned in a book, but it is still showing on my account. Who do I contact?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#i_can_t_renew_a_book_or_other_item_i_have_checked_out_why_not" class="wikilink1" title="faq:home" data-wiki-id="faq:home">I can't renew a book I have checked out. Why not?</a></div> </li> </ul> <p> <strong>Placing Items on Hold</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#why_am_i_not_able_to_place_certain_books_on_hold_even_though_the_system_says_that_they_are_available_for_checkout" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Why am I not able to place certain books on hold even though the system says they are available for check out?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#is_there_a_limit_on_the_number_of_hold_requests_i_can_have_placed_at_one_time" class="wikilink1" title="faq:home" data-wiki-id="faq:home">Is there a limit on the number of hold requests I can have placed at one time?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_do_i_place_holds_on_specific_volumes_of_a_multi-part_series" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How do I place holds on specific volumes of a multi-part series of books or DVDs?</a></div> </li> </ul> <p> <strong>Other Questions</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_do_i_use_pines_to_log_in_to_galileo" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How do I use PINES to log in to GALILEO?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#i_have_a_problem_with_a_pines_library_policy_to_whom_do_i_direct_my_comments_questions_and_or_suggestions" class="wikilink1" title="faq:home" data-wiki-id="faq:home">I have a problem with a PINES library policy. To whom do I direct my comments, questions, and/or suggestions?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_do_you_reserve_a_room_for_use_at_the_library" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How do I reserve a room for use at the library?</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=faq:home#how_do_i_donate_books_to_the_the_library" class="wikilink1" title="faq:home" data-wiki-id="faq:home">How do I donate books to the library?</a></div> </li> </ul> <hr /> </div> <h2 class="sectionedit2" id="the_pines_catalog">The PINES Catalog</h2> <div class="level2"> </div> <h3 class="sectionedit3" id="how_do_i_use_the_pines_catalog">How do I use the PINES catalog?</h3> <div class="level3"> <p> We have an interactive tutorial that will help you to become an expert at using the PINES catalog! You can go through each lesson in order, or you can use the menu at the right side of the page to go to a specific topic. <a href="https://my.nicheacademy.com/pines/course/15006" class="urlextern" target="_tab" title="https://my.nicheacademy.com/pines/course/15006" rel="ugc nofollow noopener">Get Started Now!</a> </p> </div> <h3 class="sectionedit4" id="does_pines_lend_e-books_or_downloadable_audiobooks">Does PINES lend e-books or downloadable audiobooks?</h3> <div class="level3"> <p> PINES does not lend e-books or downloadable audiobooks, but many individual PINES-member library systems do. Please <a href="https://georgialibraries.org/library-everywhere/" class="urlextern" target="_tab" title="https://georgialibraries.org/library-everywhere/" rel="ugc nofollow noopener">click here</a> for more information about these services or <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">contact your local library</a> to find out what they are able to offer you and how you can access it. </p> </div> <h3 class="sectionedit5" id="who_do_i_contact_to_request_that_a_library_purchases_a_book_for_its_collection">Who do I contact to request that a library purchases a book for its collection?</h3> <div class="level3"> <p> Each library system that is a member of the PINES network of libraries makes its own purchasing decisions. Please contact your local library if you wish to request that a particular book be purchased. Contact information for all of the PINES libraries is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here</a>. </p> </div> <h3 class="sectionedit6" id="is_there_a_mobile_app_for_the_catalog">Is there a mobile app for the catalog?</h3> <div class="level3"> <p> Yes, PINES is pleased to offer dedicated mobile apps for both Android and iOS devices so that cardholders may search the catalog and manage their accounts from their phone or tablet! <strong>Download the PINES app for Android <a href="https://play.google.com/store/apps/details?id=net.kenstir.apps.pines&pli=1" class="urlextern" target="_tab" title="https://play.google.com/store/apps/details?id=net.kenstir.apps.pines&pli=1" rel="ugc nofollow noopener">here</a> or for iOS <a href="https://apps.apple.com/us/app/pines-georgia/id1400443994" class="urlextern" target="_tab" title="https://apps.apple.com/us/app/pines-georgia/id1400443994" rel="ugc nofollow noopener">here</a>.</strong> </p> <p> Use the app to: </p> <ul> <li class="level1"><div class="li"> Place hold requests</div> </li> <li class="level1"><div class="li"> See what you have checked out and renew items</div> </li> <li class="level1"><div class="li"> Search the catalog</div> </li> <li class="level1"><div class="li"> Check on fines</div> </li> <li class="level1"><div class="li"> Get information about participating libraries</div> </li> <li class="level1"><div class="li"> Get any PINES library's address and contact info</div> </li> </ul> <p> Special features include: </p> <ul> <li class="level1"><div class="li"> Light and dark modes</div> </li> <li class="level1"><div class="li"> Digital card / barcode replica</div> </li> <li class="level1"><div class="li"> Multi-account management</div> </li> </ul> <hr /> </div> <h2 class="sectionedit7" id="your_pines_card">Your PINES Card</h2> <div class="level2"> </div> <h3 class="sectionedit8" id="how_can_i_get_a_pines_card">How can I get a PINES card?</h3> <div class="level3"> <p> Library cards are free to all residents of Georgia. If you work in Georgia or go to school in Georgia, you may also obtain a free library card. There are two ways to register for a PINES library card: </p> <p> <em><strong>Option 1) <a href="https://gapines.org/eg/opac/register" class="urlextern" target="_tab" title="https://gapines.org/eg/opac/register" rel="ugc nofollow noopener">Fill out the online application</a>.</strong></em> You will be asked to use a Georgia address and enter your ID number. If you have a Georgia Driver's License, simply enter the number. If you do not have a Georgia Driver's License, you may use another form of ID such as a state ID card or a military ID card - enter the ID number followed by a description of the card. For example: “FL-123456789 (Florida DL)” or “123456789 (Military ID)” or “12345678 (GNG utility).” Upon successful completion, you will be issued a PINES e-card number that gives you immediate access to your library's online resources. In order to upgrade your e-card to a full PINES card and be able to checkout library books, DVDs, and other materials, visit any participating PINES library to fill out an application form and present your ID (see below). </p> <p> <em><strong>Option 2) <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">Visit any participating PINES library</a>.</strong></em> You will be asked to fill out an application form and present your ID (see below). </p> <p> <em><strong>Acceptable ID</strong></em><br/> Acceptable ID for receiving a PINES card include: </p> <ol> <li class="level1"><div class="li"> photo ID showing current local address, OR</div> </li> <li class="level1"><div class="li"> photo ID which does not include current local address plus one item from the list of acceptable address verification documents, OR</div> </li> <li class="level1"><div class="li"> TWO (2) items from the list of acceptable address verification documents.</div> </li> </ol> <p> Acceptable Photo ID: </p> <ul> <li class="level1"><div class="li"> Valid driver’s license</div> </li> <li class="level1"><div class="li"> Valid passport</div> </li> <li class="level1"><div class="li"> Valid US Military ID</div> </li> <li class="level1"><div class="li"> Valid matricula consular</div> </li> <li class="level1"><div class="li"> Valid Georgia Weapons Carry License</div> </li> </ul> <p> Acceptable Address Verification Documents (must show applicant's name and current address): </p> <ul> <li class="level1"><div class="li"> Valid Georgia voter registration card</div> </li> <li class="level1"><div class="li"> Recent utility bill (e.g., gas, electric, cable, internet, water/sewer, waste management)</div> </li> <li class="level1"><div class="li"> Recent tax receipt or other piece of mail that shows the user’s name and present address</div> </li> <li class="level1"><div class="li"> Recent pay stub</div> </li> <li class="level1"><div class="li"> Current lease/rental agreement</div> </li> <li class="level1"><div class="li"> County tax assessor records</div> </li> <li class="level1"><div class="li"> Official base assignment documentation (for current military and family members)</div> </li> </ul> <p> Original documents are required with the exception of utility bills: if you pay your utilty bills online and do not receive a paper statement, you may present your online bill or statement on your mobile device or printed from your utility’s website. </p> <p> By signing the library card application form, you are accepting full responsibility for all fines and fees, including late fines and fees for lost or damaged materials. </p> </div> <h3 class="sectionedit9" id="where_can_i_use_my_pines_card">Where can I use my PINES card?</h3> <div class="level3"> <p> You may use your PINES card at around 300 libraries and affiliated service outlets in 51 library systems covering 146 counties throughout Georgia. There are several counties (for example, Fulton County) that do not participate in the PINES network but have their own independent library systems. If you are a resident of one of these areas, you may still obtain and use a PINES card, but you will have to travel to a participating PINES library to do so. See the <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">directory of all participating PINES libraries.</a> </p> </div> <h3 class="sectionedit10" id="can_i_get_a_pines_card_if_i_live_in_a_non-pines_georgia_county">Can I get a PINES card if I live in a non-PINES Georgia county?</h3> <div class="level3"> <p> Library cards are free to all residents of Georgia. Persons who attend school, own property, or are employed full-time in Georgia are eligible for a free PINES card. Patrons of both PINES and non-participating Georgia public libraries may receive a PINES card. Users from non-participating Georgia libraries have the same privileges as PINES users. Most PINES cards are valid for 2 years. Please visit your <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">nearest PINES library facility</a> with a picture ID and proof of address (or proof of employment, school enrollment, or property ownership as appropriate). </p> </div> <h3 class="sectionedit11" id="can_i_get_a_pines_card_if_i_live_outside_of_georgia">Can I get a PINES card if I live outside of Georgia?</h3> <div class="level3"> <p> If you live in another state but attend school, own property, or are employed full-time in Georgia, you are eligible for a PINES card at no charge. Property owners who do not reside in Georgia are required to show proof of Georgia property ownership, such as a tax bill or deed. Non-Georgia residents who are employed in Georgia or attending school in Georgia are required to show proof of that employment or enrollment. </p> <p> If you live in another state but do not meet one of the above criteria, you may get a PINES library card that is valid for one year for a $25 fee. Temporary residents of Georgia are eligible for a 6-month library card for $12.50. If neither of these options is appropriate, PINES library materials may be borrowed via your local library's interlibrary loan service. Please <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">contact your local library for details.</a> </p> </div> <h3 class="sectionedit12" id="what_do_i_do_if_i_ve_lost_my_pines_card">What do I do if I've lost my PINES card?</h3> <div class="level3"> <p> You are responsible for any items checked out on your card, so if you lose it or it is stolen, please report it to your local PINES library immediately. The library staff will be able to block your card so that if someone else finds your card, they will not be able to use it. To request a replacement card, visit a PINES library in person with your proof of ID. You will receive a new card with a different card number and your old card will remain deactivated. Any outstanding fines and fees, as well as records of currently checked out or overdue items, will be automatically associated with your new card number. </p> </div> <h3 class="sectionedit13" id="can_i_get_a_pines_card_for_my_child">Can I get a PINES card for my child?</h3> <div class="level3"> <p> There is no minimum age for a child to receive a PINES card. The process is the same as it is for obtaining an adult card, except a parent or legal guardian's proper identification will be used. The parent or guardian who signs the application form accepts full responsibility for all late fines or fees for lost or damaged materials. </p> </div> <h3 class="sectionedit14" id="do_i_need_to_have_my_pines_card_with_me_to_check_out_a_book">Do I need to have my PINES card with me to check out a book?</h3> <div class="level3"> <p> The Georgia PINES app displays your library barcode and can be used at PINES libraries in lieu of your physical card. If you do not have your physical card or the PINES app, then you will be asked to show current ID or otherwise confirm your identity to ensure that the correct account is retrieved. </p> <p> If you have lost your physical card, library staff can issue you a new card and disable your old account to prevent potential use of the lost card. </p> <hr /> </div> <h2 class="sectionedit15" id="your_account_status">Your Account Status</h2> <div class="level2"> </div> <h3 class="sectionedit16" id="i_do_not_know_the_password_pin_to_my_pines_account_how_can_i_get_it">I do not know the password/PIN to my PINES account. How can I get it?</h3> <div class="level3"> <p> You have several options: </p> <ol> <li class="level1"><div class="li"> If this is a brand new card, try entering the last four digits of the phone number on your account.*</div> </li> <li class="level1"><div class="li"> If your account information includes your email address, you may use the Forgot your password? link on the login screen to reset your password. The system does this in batches, so it may take a few minutes for you to receive the password reset email.</div> </li> <li class="level1"><div class="li"> You may go into any PINES library with your card and your ID to request that the library staff reset your password for you. Please be sure to test it while you are there.</div> </li> </ol> <p> <em>*Please note this would not apply if you self-register and choose your password, OR if you are a student with a PLAY card through your school. In these cases, follow options 2 or 3 above. PLAY card account holders may also contact their school for account information.</em> </p> </div> <h3 class="sectionedit17" id="how_do_i_get_an_online_pines_account">How do I get an online PINES account?</h3> <div class="level3"> <p> Your online account is automatically created when you register for a library card. Once you have a card, you can manage your account by <a href="https://my.nicheacademy.com/pines/course/15006/lesson/45855" class="urlextern" target="_tab" title="https://my.nicheacademy.com/pines/course/15006/lesson/45855" rel="ugc nofollow noopener">following these instructions</a>. </p> <p> <a href="/docs/lib/exe/fetch.php?media=faq:how_to_update_account_preferences_ac_9.26.24.pdf" class="media mediafile mf_pdf" title="faq:how_to_update_account_preferences_ac_9.26.24.pdf (849.7 KB)">Click here for a printable PDF Cheat Sheet!</a> </p> </div> <h3 class="sectionedit18" id="can_i_get_a_list_of_items_that_i_ve_checked_out_in_the_past">Can I get a list of items that I've checked out in the past?</h3> <div class="level3"> <p> For your own privacy, PINES does not automatically retain a history of which items you have checked out in the past. However, if you would like PINES to begin storing a list of the items you have checked out (or items you have placed on hold), you can turn this feature on: </p> <ul> <li class="level1"><div class="li"> Log in to My Account (<a href="http://gapines.org/login" class="urlextern" target="_tab" title="http://gapines.org/login" rel="ugc nofollow noopener">http://gapines.org/login</a>)</div> </li> <li class="level1"><div class="li"> Click on Account Preferences.</div> </li> <li class="level1"><div class="li"> Click on Search and History Preferences.</div> </li> <li class="level1"><div class="li"> Check the box next to “Keep history of checked out items?”</div> </li> <li class="level1"><div class="li"> Click Save.</div> </li> </ul> <p> The next time you check out an item, it will automatically add it to a list. To see the list: </p> <ul> <li class="level1"><div class="li"> Go to My Account.</div> </li> <li class="level1"><div class="li"> Click on Items Checked Out.</div> </li> <li class="level1"><div class="li"> Click on Checkout History.</div> </li> </ul> <p> If you decide you no longer want PINES to store your checkout history, you may clear your list by going into your account settings and unchecking the “Keep history of checked out items?” box and clicking the Save button. </p> <p> You may also use the My Lists feature to keep a list of items for your own use. There are also free online services such as GoodReads that allow you to track and rate all of the books you've read. </p> </div> <h3 class="sectionedit19" id="i_m_getting_a_message_that_my_card_has_expired_how_can_i_renew_it">I'm getting a message that my card has expired. How can I renew it?</h3> <div class="level3"> <p> PINES library cards expire after two years and require you to visit your local PINES library facility with picture ID and proof of address (or employment, school enrollment, or property ownership in Georgia) to renew. You will also need to resolve any fines or fees that are present on the account. Contact information for all of the PINES libraries is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here.</a> </p> </div> <h3 class="sectionedit20" id="can_i_renew_my_card_online">Can I renew my card online?</h3> <div class="level3"> <p> If your account is within 30 days before your expiration date and is in good standing, you may renew your account online. To do so, </p> <ul> <li class="level1"><div class="li"> Go to the PINES online catalog site: <a href="http://gapines.org" class="urlextern" target="_tab" title="http://gapines.org" rel="ugc nofollow noopener">http://gapines.org</a></div> </li> <li class="level1"><div class="li"> Click on My Account.</div> </li> <li class="level1"><div class="li"> Under My Account Summary, click on the button “Click here to renew your account.” (This option will only appear if you are eligible to renew your account online.)</div> </li> <li class="level1"><div class="li"> This will lead you to a form to update and/or confirm your current information. Please note that if your address has changed, you will be given a temporary 30-day renewal so you have time to go into the library and show your current proof of address.</div> </li> <li class="level1"><div class="li"> Once you have filled out the form, click Submit.</div> </li> <li class="level1"><div class="li"> Once the form has been submitted, you will be led to a screen that confirms your renewal and provides your new expiration date.</div> </li> </ul> <p> If your card has already expired, or if you have outstanding bills on your account, you will not have the option to renew your account online. </p> </div> <h3 class="sectionedit21" id="i_have_a_question_about_fines_on_my_account_who_do_i_contact">I have a question about fines on my account. Who do I contact?</h3> <div class="level3"> <p> Please direct questions or concerns about the status of your PINES library account to your local library. A list of PINES libraries and their contact information is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here.</a> </p> </div> <h3 class="sectionedit22" id="can_i_pay_fines_online">Can I pay fines online?</h3> <div class="level3"> <p> Some PINES libraries allow for online payments. Please contact your home library to see if online payments are available. A list of PINES libraries and their contact information is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here.</a> </p> <hr /> </div> <h2 class="sectionedit23" id="checking_out_items">Checking Out Items</h2> <div class="level2"> </div> <h3 class="sectionedit24" id="is_there_a_limit_on_the_items_i_can_have_out_at_one_time">Is there a limit on the items I can have out at one time?</h3> <div class="level3"> <p> A typical PINES library cardholder can have up to 50 items out at one time. Some other types of PINES users may have further restrictions. Some types of items have additional limits. For example, DVDs are currently limited to 15 out at one time. </p> </div> <h3 class="sectionedit25" id="do_i_have_to_return_items_to_the_same_library_i_checked_them_out_from">Do I have to return items to the same library I checked them out from?</h3> <div class="level3"> <p> No, you can return PINES items at any PINES library, no matter where you checked the items out from. </p> </div> <h3 class="sectionedit26" id="i_turned_in_a_book_but_it_is_still_showing_as_checked_out_on_my_account_who_do_i_need_to_contact">I turned in a book but it is still showing as checked out on my account. Who do I need to contact?</h3> <div class="level3"> <p> Please contact the library that you returned the book to about the problem and ask them to do a 'shelf check' to check for the missing item. If the book belongs to a different library than the one you returned it to, you may wish to contact that library as well. A list of PINES libraries and their contact information is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here.</a> PINES library patrons can return materials in person to any PINES library. </p> </div> <h3 class="sectionedit27" id="i_can_t_renew_a_book_or_other_item_i_have_checked_out_why_not">I can't renew a book (or other item) I have checked out. Why not?</h3> <div class="level3"> <p> There are several reasons why you would not be able to renew an item (or items) you have checked out. The main reasons are: </p> <ul> <li class="level1"><div class="li"> You have reached the maximum renewals allowed on an item.</div> </li> <li class="level1"><div class="li"> Another patron has placed the item on hold.</div> </li> <li class="level1"><div class="li"> There is an issue with your account (such as the account having expired or owing more than $10.00 in fines and fees).</div> </li> <li class="level1"><div class="li"> Some special types of items such as passes or kits may have restrictions on renewals.</div> </li> </ul> <p> Please direct questions or concerns about renewals to your local library. A list of PINES libraries and their contact information is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here.</a> </p> <hr /> </div> <h2 class="sectionedit28" id="placing_items_on_hold">Placing Items on Hold</h2> <div class="level2"> </div> <h3 class="sectionedit29" id="why_am_i_not_able_to_place_certain_books_on_hold_even_though_the_system_says_that_they_are_available_for_checkout">Why am I not able to place certain books on hold even though the system says that they are available for checkout?</h3> <div class="level3"> <p> PINES libraries optionally restrict hold placement on recently acquired materials, such as current bestsellers. If you attempt to place a hold request on an item that has one of these restrictions, you may receive the message “No items were found that could fulfill the requested holds” even when it appears that the items are available. Please note that this restriction only applies to hold requests. Reference materials and certain other materials may only be used within the library and not checked out. PINES library patrons can check out materials in person at any PINES library. </p> </div> <h3 class="sectionedit30" id="is_there_a_limit_on_the_number_of_hold_requests_i_can_have_placed_at_one_time">Is there a limit on the number of hold requests I can have placed at one time?</h3> <div class="level3"> <p> A typical PINES library cardholder can have up to 50 holds placed at one time. Some other types of PINES users may have further restrictions. </p> </div> <h3 class="sectionedit31" id="how_do_i_place_holds_on_specific_volumes_of_a_multi-part_series">How do I place holds on specific volumes of a multi-part series?</h3> <div class="level3"> <p> There are some items in PINES that are cataloged as a multi-volume set (such as the Full Metal Alchemist series), which does not allow you to place a hold on a specific volume. At this time, placing holds on a specific volume of such a set requires you to contact your local PINES library. Contact information for all of the PINES libraries is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here.</a> </p> <hr /> </div> <h2 class="sectionedit32" id="other_questions">Other Questions</h2> <div class="level2"> </div> <h3 class="sectionedit33" id="how_do_i_use_pines_to_log_in_to_galileo">How do I use PINES to log in to GALILEO?</h3> <div class="level3"> <p> GALILEO (<strong>G</strong>eorgi<strong>A</strong> <strong>LI</strong>brary <strong>LE</strong>arning <strong>O</strong>nline) provides online access to many magazines, journals, and other resources not available on the public web. You can use your PINES account to access this resource. Log in to your account by <a href="https://my.nicheacademy.com/pines/course/15006/lesson/45693" class="urlextern" target="_tab" title="https://my.nicheacademy.com/pines/course/15006/lesson/45693" rel="ugc nofollow noopener">following these instructions</a>. </p> <p> Once logged in, click on the “GALILEO” link at the top-middle of the page and you should be directed to GALILEO's start page. </p> </div> <h3 class="sectionedit34" id="i_have_a_problem_with_a_pines_library_policy_to_whom_do_i_direct_my_comments_questions_and_or_suggestions">I have a problem with a PINES library policy. To whom do I direct my comments, questions, and/or suggestions?</h3> <div class="level3"> <p> PINES policies are created and changed by the PINES Executive Committee, a group of nine member library directors who represent all of the PINES libraries. Please contact the Director of your local PINES library system if you have questions, comments, and/or suggestions about PINES policies. </p> </div> <h3 class="sectionedit35" id="how_do_you_reserve_a_room_for_use_at_the_library">How do you reserve a room for use at the library?</h3> <div class="level3"> <p> Please contact your local PINES library to reserve a room. Contact information for all of the libraries that are members of the PINES network is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here</a>. </p> </div> <h3 class="sectionedit36" id="how_do_i_donate_books_to_the_the_library">How do I donate books to the the library?</h3> <div class="level3"> <p> Please contact your local PINES library to inquire about their policy on donations. Contact information for all of the libraries that are members of the PINES network is available <a href="https://georgialibraries.org/pines-library-search/" class="urlextern" target="_tab" title="https://georgialibraries.org/pines-library-search/" rel="ugc nofollow noopener">here</a>. </p> </div>  </div> <div class="docInfo"><bdi>faq/home.txt</bdi> · Last modified: 2024/09/26 16:11 by <bdi>smorrison</bdi></div> <hr class="a11y" /> </div></main>  <nav id="dokuwiki__pagetools" aria-labelledby="dokuwiki__pagetools__heading"> <h3 class="a11y" id="dokuwiki__pagetools__heading">Page Tools</h3> <div class="tools"> <ul> <li class="source"><a href="/docs/doku.php?id=faq:home&do=edit" title="Show pagesource [v]" rel="nofollow" accesskey="v"><span>Show pagesource</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M13 9h5.5L13 3.5V9M6 2h8l6 6v12a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2V4c0-1.11.89-2 2-2m.12 13.5l3.74 3.74 1.42-1.41-2.33-2.33 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