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How it works, benefits and examples","slug":"what-is-conversational-ai-how-it-works","description":"","headerImageUuid":"2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg","category":{"__typename":"Category","slug":"opinions","name":"Opinions"},"publishedAt":"2023-09-06T12:51:02-07:00","bodyHtml":"\u003cdiv\u003eWhat is conversational AI? From \u003ca href=\"https://www.producthunt.com/categories/ai-chatbots\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eAI chatbots\u003c/a\u003e to the \u003ca href=\"https://www.producthunt.com/topics/virtual-assistants\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003elatest virtual assistants\u003c/a\u003e, conversational AI is a type of artificial intelligence that simulates conversations that are so realistic, they’ll leave you feeling like you’ve just spoken with a real-life human!\u003c/div\u003e\u003cdiv\u003eWhether you use \u003ca href=\"https://www.producthunt.com/products/alexa-echo\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eAlexa\u003c/a\u003e or \u003ca href=\"https://www.producthunt.com/products/hey-siri\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eSiri\u003c/a\u003e on a regular basis or you’re more of a\u003ca href=\"https://www.producthunt.com/products/google-assistant\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e Google Assistant\u003c/a\u003e fan, \u003ca href=\"https://www.producthunt.com/topics/artificial-intelligence\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eAI apps and products\u003c/a\u003e have soared in popularity as their ability to converse in flexible and natural ways has grown. \u003c/div\u003e\u003cdiv\u003eUsing a mixture of machine learning and natural language processing, conversational AI processes your request and generates a natural-sounding response. \u003c/div\u003e\u003cdiv\u003eBelow, we breakdown everything you need to know about conversational AI, including more on how it works and the benefits and disadvantages of using it. And if you’re keen to delve deeper into the world of AI, check out our guides to \u003ca href=\"https://www.producthunt.com/stories/what-is-generative-ai-how-ai-tools-like-chatgpt-and-dall-e-work\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003ewhat is generative AI\u003c/a\u003e and \u003ca href=\"https://www.producthunt.com/stories/what-is-ai-art-how-ai-art-generators-work\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003ewhat is AI art.\u003c/a\u003e \u003c/div\u003e\u003cdiv\u003e\u003cstrong\u003eSee: \u003c/strong\u003e\u003ca href=\"https://www.producthunt.com/stories/bing-chat-vs-chatgpt\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e\u003cstrong\u003eBing Chat vs ChatGPT: Which bot is best\u003c/strong\u003e\u003c/a\u003e\u003c/div\u003e\u003ch2\u003eWhat is conversational AI and NLP?\u003c/h2\u003e\u003cdiv\u003eConversational AI and natural language processing (NLP) are both forms of technology that allow machines to understand, interpret, and generate human language. The result is that people and machines can converse in ways that feel natural and intuitive. \u003c/div\u003e\u003cdiv\u003eYou can think of conversational AI as being the simulation of an intelligent conversation by a machine. Conversational AI is reliant on additional forms of technology to be able to process and respond to human language, which is where NLP comes in. \u003c/div\u003e\u003cdiv\u003eNLP allows a computer program to interpret written and spoken language and works in three stages. In the first stage, conversational AI uses NLP to break down requests into words and sentences that the computer can understand before analyzing the text and deciphering what the user is requesting. In the final stage, NLP is used to generate a clear response. \u003c/div\u003e\u003ch2\u003eExamples of conversational AI\u003c/h2\u003e\u003cdiv\u003eIf someone were to start talking to you about conversational AI using just that phrase, you’d be forgiven for having no idea what they were talking about. After all, while conversational AI has actually been around since 1966, it’s only in recent years that it’s started to be widely used.\u003c/div\u003e\u003cdiv\u003eHowever, if someone were to forgo the words conversational AI and instead start talking to you about Siri, Alexa, or AskAI powered by ChatGPT, you’d likely immediately be familiar with at least one of these conversational AI tools.\u003c/div\u003e\u003cdiv\u003eHere’s a few examples of some of the most popular conversational AI tools that you may have encountered in recent years:\u003c/div\u003e\u003ch3\u003e1. Chatbots\u003c/h3\u003e\u003cdiv\u003eHave you ever visited a website and had a little box pop up asking if you need any help? That’s a chatbot. A common example of conversational AI, chatbots vary from very simple versions that will provide you with basic information related to a particular set of queries to advanced versions that can engage in more complex tasks and higher-level conversations.\u003c/div\u003e\u003ctemplate type=\"ImageBlock\" variant=\"fullWidth\" src=\"https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress\u0026amp;codec=mozjpeg\u0026amp;cs=strip\u0026amp;auto=format\" caption=\"HuggingChat\" alt=\"HuggingChat\"\u003e\u003c/template\u003e\u003ch3\u003e2. Virtual assistants\u003c/h3\u003e\u003cdiv\u003eFrom Apple’s Siri to Amazon’s Alexa, voice-activated virtual assistants can do it all, from setting reminders and turning on your TV to playing your favorite music and giving you the latest weather report. While chatbots are used by organizations, virtual assistants are a great example of user-focused conversational AI.\u003c/div\u003e\u003ch3\u003e3. AskAI powered by ChatGPT\u003c/h3\u003e\u003cdiv\u003eWith over 100 million users, ChatGPT has gone from strength to strength since it launched in November 2022. And it seems that conversational AI powered by GPT is set to do the same. Allowing you to generate your own AI Q\u0026amp;A, AskAI has become popular with organizations as it allows them to gain answers to questions about customer conversations and interactions. \u003c/div\u003e\u003ctemplate type=\"ImageBlock\" variant=\"fullWidth\" src=\"https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress\u0026amp;codec=mozjpeg\u0026amp;cs=strip\u0026amp;auto=format\" caption=\"Andrew Neel / Pexels\" alt=\"ChatGPT\"\u003e\u003c/template\u003e\u003ch2\u003eWhat is a key differentiator of conversational AI?\u003c/h2\u003e\u003cdiv\u003eConversational AI exists along a continuum and can be used in very basic through to very advanced formats. At its most advanced, conversational AI allows machines to interact with humans in ways that feel natural and responsive. \u003c/div\u003e\u003cdiv\u003eInstead of conversations sounding robotic or being overly linear, conversational AI allows for a flexible flow that can easily fool us into thinking we’re speaking with an actual human!\u003c/div\u003e\u003ch2\u003eHow conversational AI works\u003c/h2\u003e\u003cdiv\u003eConversational AI works thanks to two different functions - machine learning (ML) and NLP. Machine learning is what allows conversational AI to get better, it essentially collects information and uses it to improve the technology.\u003c/div\u003e\u003cdiv\u003eAs we’ve already seen, NLP is the process by which AI understands language and uses this understanding to generate natural-sounding conversations that enables it to effectively speak with users. \u003c/div\u003e\u003cdiv\u003eML and NLP work together - the former works to understand the user’s request and create a response, and the latter transforms this response into something that is clear and can be easily understood. \u003c/div\u003e\u003ch2\u003eWhat's the difference between a chatbot and conversational AI?\u003c/h2\u003e\u003cdiv\u003eIt’s worth thinking of chatbots as an example of the practical application of conversational AI. In its broadest terms, conversational AI is a term used to describe all AI technologies that enable computers to simulate some degree of human-sounding conversations. \u003c/div\u003e\u003cdiv\u003eA chatbot is a specific type of conversational AI that uses a chat widget, making it good for automating tasks and providing basic assistance.\u003c/div\u003e\u003cdiv\u003eWhile there’s a big overlap between the two, where they differ is that advanced conversational AI (like a virtual assistant, for example) is far superior than a basic chatbot when it comes to generating natural and lifelike conversations.\u003c/div\u003e\u003cdiv\u003eAlthough chatbots are technically a form of conversational AI, many people are reluctant to pop them under that category unless they are clearly AI-powered. Rule-based chatbots are structured to resemble simple decision trees where specific questions have fixed answers.\u003c/div\u003e\u003cdiv\u003eAI-powered chatbots, on the other hand, use NLP to interpret the user's question and generate an appropriate response. This enables the conversation to be more flexible and dynamic, as opposed to the rule-based chatbot's more fixed approach.\u003c/div\u003e\u003ctemplate type=\"ImageBlock\" variant=\"fullWidth\" src=\"https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress\u0026amp;codec=mozjpeg\u0026amp;cs=strip\u0026amp;auto=format\" caption=\"Siri\" alt=\"Siri\"\u003e\u003c/template\u003e\u003ch2\u003eBenefits of conversational AI\u003c/h2\u003e\u003ch3\u003e1. Enhanced customer experience\u003c/h3\u003e\u003cdiv\u003eIf you’ve ever spent hours in a phone queue waiting to speak with an operator, then you know how frustrating it can be. \u003c/div\u003e\u003cdiv\u003eConversational AI takes away a lot of that by reducing wait times and allowing chatbots and virtual agents to seamlessly interact with customers to deliver quick support and faster resolution times for inquiries. \u003c/div\u003e\u003ch3\u003e2. Better cost-efficiency\u003c/h3\u003e\u003cdiv\u003eMany organizations are bringing some degree of conversational AI into the workplace as a way of cutting costs and removing the element of human error that can occur with time-consuming tasks that require large amounts of concentration. \u003c/div\u003e\u003cdiv\u003eConversational AI is highly independent and automated and requires very little human supervision, making it an attractive prospect - not just for saving money but also time. \u003c/div\u003e\u003ch3\u003e3. Increased accessibility\u003c/h3\u003e\u003cdiv\u003eConversational AI has been a huge hit with people who prefer to engage over chat as opposed to in person or on the phone. Enabling you to skip the long queues and get the help you need quickly and easily, conversational AI allows customers to resolve issues conveniently and without human interaction. \u003c/div\u003e\u003cdiv\u003eConversational AI has been a huge hit with people who prefer to engage over chat as opposed to in person or on the phone. Enabling you to skip the long queues and get the help you need quickly and easily, conversational AI allows customers to resolve issues conveniently and without human interaction. \u003c/div\u003e\u003ch3\u003e4. Personalization and tailored interactions\u003c/h3\u003e\u003cdiv\u003eOne of the great things about conversational AI is that something like a chatbot will remember previous messages and details, so if you return to the same site, you won’t have to go through everything again. \u003c/div\u003e\u003cdiv\u003eUsing the data it has already gathered, conversational AI can generate information relevant to a particular customer and recommend solutions based on their unique needs and preferences. \u003c/div\u003e\u003ch2\u003eDisadvantages of conversational AI\u003c/h2\u003e\u003ch2\u003e\u003c/h2\u003e\u003ch3\u003e1. Lack of human interaction\u003c/h3\u003e\u003cdiv\u003eOne of the biggest pros of conversational AI is also one of its biggest cons. While a lot of people enjoy the convenience these various tools offer and their ability to allow us to bypass human interaction, many others see the move away from human-to-human contact as being hugely problematic. \u003c/div\u003e\u003cdiv\u003eDespite continuous improvements aimed at making them more ‘human like’, chatbots and other forms of conversational AI remain mechanical and robotic. \u003c/div\u003e\u003ch3\u003e2. No empathy\u003c/h3\u003e\u003cdiv\u003eRemoving the human equation isn’t just problematic from the point of view that you’re not conversing with another person, it’s also challenging because it removes important verbal and non-verbal cues. \u003c/div\u003e\u003cdiv\u003eTop of the list is empathy, the ability to understand the feelings of another person and to respond with warmth and kindness. Because chatbots and virtual assistants can’t establish a connection with a person, they can’t relate to what they’re going through - something that goes a long way when it comes to establishing customer loyalty. \u003c/div\u003e\u003ch3\u003e3. Repetitive \u003c/h3\u003e\u003cdiv\u003eTrained to provide standard answers to customer queries, conversational AI tools can become very frustrating very quickly. For example, if the response you get isn’t helpful, rephrasing your question will likely still result in the same (or a very similar) answer as the one you got before.\u003c/div\u003e\u003ch3\u003e4. Basic assistance\u003c/h3\u003e\u003cdiv\u003eOne of the biggest drawbacks when it comes to conversational AI is that these tools can’t handle anything too complex. So while a chatbot might be useful if you’re wanting to do something simple (like close a credit card with your bank, for example), they’re not going to be able to help you resolve a challenging situation (such as an in-depth discussion of why your mortgage application was declined). \u003c/div\u003e","canManage":false,"minsToRead":8,"structuredData":{"@context":"https://schema.org","@type":"NewsArticle","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works"},"headline":"What is conversational AI? 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How it works, benefits and examples","canComment":false,"commentsCount":13,"threads":{"__typename":"CommentConnection","totalCount":7,"edges":[{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2733143","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2969212","award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"isSticky":false,"body":"@michael_choupak Thank you! Aya seems reliable and promising conversational AI as you've mentioned. \n\nBest regards,\nJoe\n\u003ca href=\"https://www.drywallbaltimore.com/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eSpackle\u003c/a\u003e","bodyHtml":"\u003ca href=\"https://www.producthunt.com/@michael_choupak\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e@michael_choupak\u003c/a\u003e Thank you! Aya seems reliable and promising conversational AI as you've mentioned. \n\nBest regards,\nJoe\n\u003ca href=\"https://www.drywallbaltimore.com/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eSpackle\u003c/a\u003e","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6375783","name":"Joe Armis","username":"joe_armis","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6375783/original.png","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":8}},"poll":null,"isPinned":false,"canAward":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2969212","createdAt":"2023-11-23T19:29:29-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2969212","hasVoted":false,"votesCount":0}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"3046864","award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"isSticky":false,"body":"@michael_choupak @joe_armis Thanks a million for your kind words. We're here to make your experience exceptional.","bodyHtml":"\u003ca href=\"https://www.producthunt.com/@michael_choupak\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e@michael_choupak\u003c/a\u003e \u003ca href=\"https://www.producthunt.com/@joe_armis\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e@joe_armis\u003c/a\u003e Thanks a million for your kind words. We're here to make your experience exceptional.","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6429724","name":"Areeba Khan","username":"areeba_khan11","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6429724/original.png","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":41}},"poll":null,"isPinned":false,"canAward":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=3046864","createdAt":"2023-12-19T01:25:49-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=3046864","hasVoted":false,"votesCount":0}}],"pageInfo":{"__typename":"PageInfo","endCursor":"Mg","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"A good example of conversational AI is Aya. Aya converses in real time voice with ChatGPT. Look for Aya Voice in iOS or Android or on the web at stork.ai/aya","bodyHtml":"A good example of conversational AI is Aya. Aya converses in real time voice with ChatGPT. Look for Aya Voice in iOS or Android or on the web at stork.ai/aya","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"2828677","name":"Michael Choupak","username":"michael_choupak","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":{"__typename":"Product","id":"536084","name":"Call My Link - Zoom alternative","logoUuid":"9815aad5-71ab-4321-b2eb-01f6eea09c6c.png","isNoLongerOnline":false},"avatarUrl":"https://ph-avatars.imgix.net/2828677/14f17849-8e97-4e92-b23e-9774b44e6a36.jpeg","karmaBadge":{"__typename":"KarmaBadge","kind":"BRONZE","score":203}},"poll":null,"isPinned":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2733143","createdAt":"2023-09-09T18:32:02-07:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2733143","hasVoted":false,"votesCount":1}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2732737","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","endCursor":"","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"Our upcoming launch is heavily based around conversation - these point really nail it home. I would like to add though - with personalisation much of the receptiveness disappears. We've found using GPT to generate clones of likeable personalities means that no one line is ever repeated. Truly enhancing customer and staff experience!","bodyHtml":"Our upcoming launch is heavily based around conversation - these point really nail it home. I would like to add though - with personalisation much of the receptiveness disappears. We've found using GPT to generate clones of likeable personalities means that no one line is ever repeated. Truly enhancing customer and staff experience!","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"5988463","name":"Lance","username":"lance1","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":{"__typename":"Product","id":"550287","name":"Lyras AI","logoUuid":"c28b8b50-a865-4a44-88da-92efe1c48208.png","isNoLongerOnline":false},"avatarUrl":"https://ph-avatars.imgix.net/5988463/f6c552e1-1809-4bb5-a5f6-e6c555b84bc1.jpeg","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":34}},"poll":null,"isPinned":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2732737","createdAt":"2023-09-09T09:25:01-07:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2732737","hasVoted":false,"votesCount":0}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"3034642","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"3077477","award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"isSticky":false,"body":"@\u003ca href=\"https://tocabocamods.com/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eToca Download\u003c/a\u003e Yes","bodyHtml":"@\u003ca href=\"https://tocabocamods.com/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eToca Download\u003c/a\u003e Yes","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6503342","name":"franco taylor","username":"franco_taylor","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6503342/original.png","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":0}},"poll":null,"isPinned":false,"canAward":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=3077477","createdAt":"2024-01-01T09:48:39-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=3077477","hasVoted":false,"votesCount":0}}],"pageInfo":{"__typename":"PageInfo","endCursor":"MQ","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"🌐 A testament to how technology can reshape our world.","bodyHtml":"🌐 A testament to how technology can reshape our world.","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6429514","name":"Dania Nayeem","username":"dania_nayeem","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6429514/original.png","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":3}},"poll":null,"isPinned":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=3034642","createdAt":"2023-12-14T03:33:59-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=3034642","hasVoted":false,"votesCount":0}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2995514","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","endCursor":"","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"Already thinking about how this could benefit my business. The possibilities are endless. Exciting times ahead!","bodyHtml":"Already thinking about how this could benefit my business. The possibilities are endless. Exciting times ahead!","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6429820","name":"Abdul Wadood Khan","username":"magvior","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6429820/54a1d1a0-7fa6-4caf-845e-fa75420bc3e6.jpeg","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":2}},"poll":null,"isPinned":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2995514","createdAt":"2023-12-02T02:59:14-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2995514","hasVoted":false,"votesCount":2}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"3049524","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","endCursor":"","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"Nightmare 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is conversational AI? How it works, benefits and examples","slug":"what-is-conversational-ai-how-it-works","description":"","headerImageUuid":"2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg","category":{"__typename":"Category","slug":"opinions","name":"Opinions"},"publishedAt":"2023-09-06T12:51:02-07:00","bodyHtml":"\u003cdiv\u003eWhat is conversational AI? From \u003ca href=\"https://www.producthunt.com/categories/ai-chatbots\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eAI chatbots\u003c/a\u003e to the \u003ca href=\"https://www.producthunt.com/topics/virtual-assistants\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003elatest virtual assistants\u003c/a\u003e, conversational AI is a type of artificial intelligence that simulates conversations that are so realistic, they’ll leave you feeling like you’ve just spoken with a real-life human!\u003c/div\u003e\u003cdiv\u003eWhether you use \u003ca href=\"https://www.producthunt.com/products/alexa-echo\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eAlexa\u003c/a\u003e or \u003ca href=\"https://www.producthunt.com/products/hey-siri\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eSiri\u003c/a\u003e on a regular basis or you’re more of a\u003ca href=\"https://www.producthunt.com/products/google-assistant\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e Google Assistant\u003c/a\u003e fan, \u003ca href=\"https://www.producthunt.com/topics/artificial-intelligence\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eAI apps and products\u003c/a\u003e have soared in popularity as their ability to converse in flexible and natural ways has grown. \u003c/div\u003e\u003cdiv\u003eUsing a mixture of machine learning and natural language processing, conversational AI processes your request and generates a natural-sounding response. \u003c/div\u003e\u003cdiv\u003eBelow, we breakdown everything you need to know about conversational AI, including more on how it works and the benefits and disadvantages of using it. And if you’re keen to delve deeper into the world of AI, check out our guides to \u003ca href=\"https://www.producthunt.com/stories/what-is-generative-ai-how-ai-tools-like-chatgpt-and-dall-e-work\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003ewhat is generative AI\u003c/a\u003e and \u003ca href=\"https://www.producthunt.com/stories/what-is-ai-art-how-ai-art-generators-work\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003ewhat is AI art.\u003c/a\u003e \u003c/div\u003e\u003cdiv\u003e\u003cstrong\u003eSee: \u003c/strong\u003e\u003ca href=\"https://www.producthunt.com/stories/bing-chat-vs-chatgpt\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e\u003cstrong\u003eBing Chat vs ChatGPT: Which bot is best\u003c/strong\u003e\u003c/a\u003e\u003c/div\u003e\u003ch2\u003eWhat is conversational AI and NLP?\u003c/h2\u003e\u003cdiv\u003eConversational AI and natural language processing (NLP) are both forms of technology that allow machines to understand, interpret, and generate human language. The result is that people and machines can converse in ways that feel natural and intuitive. \u003c/div\u003e\u003cdiv\u003eYou can think of conversational AI as being the simulation of an intelligent conversation by a machine. Conversational AI is reliant on additional forms of technology to be able to process and respond to human language, which is where NLP comes in. \u003c/div\u003e\u003cdiv\u003eNLP allows a computer program to interpret written and spoken language and works in three stages. In the first stage, conversational AI uses NLP to break down requests into words and sentences that the computer can understand before analyzing the text and deciphering what the user is requesting. In the final stage, NLP is used to generate a clear response. \u003c/div\u003e\u003ch2\u003eExamples of conversational AI\u003c/h2\u003e\u003cdiv\u003eIf someone were to start talking to you about conversational AI using just that phrase, you’d be forgiven for having no idea what they were talking about. After all, while conversational AI has actually been around since 1966, it’s only in recent years that it’s started to be widely used.\u003c/div\u003e\u003cdiv\u003eHowever, if someone were to forgo the words conversational AI and instead start talking to you about Siri, Alexa, or AskAI powered by ChatGPT, you’d likely immediately be familiar with at least one of these conversational AI tools.\u003c/div\u003e\u003cdiv\u003eHere’s a few examples of some of the most popular conversational AI tools that you may have encountered in recent years:\u003c/div\u003e\u003ch3\u003e1. Chatbots\u003c/h3\u003e\u003cdiv\u003eHave you ever visited a website and had a little box pop up asking if you need any help? That’s a chatbot. A common example of conversational AI, chatbots vary from very simple versions that will provide you with basic information related to a particular set of queries to advanced versions that can engage in more complex tasks and higher-level conversations.\u003c/div\u003e\u003ctemplate type=\"ImageBlock\" variant=\"fullWidth\" src=\"https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress\u0026amp;codec=mozjpeg\u0026amp;cs=strip\u0026amp;auto=format\" caption=\"HuggingChat\" alt=\"HuggingChat\"\u003e\u003c/template\u003e\u003ch3\u003e2. Virtual assistants\u003c/h3\u003e\u003cdiv\u003eFrom Apple’s Siri to Amazon’s Alexa, voice-activated virtual assistants can do it all, from setting reminders and turning on your TV to playing your favorite music and giving you the latest weather report. While chatbots are used by organizations, virtual assistants are a great example of user-focused conversational AI.\u003c/div\u003e\u003ch3\u003e3. AskAI powered by ChatGPT\u003c/h3\u003e\u003cdiv\u003eWith over 100 million users, ChatGPT has gone from strength to strength since it launched in November 2022. And it seems that conversational AI powered by GPT is set to do the same. Allowing you to generate your own AI Q\u0026amp;A, AskAI has become popular with organizations as it allows them to gain answers to questions about customer conversations and interactions. \u003c/div\u003e\u003ctemplate type=\"ImageBlock\" variant=\"fullWidth\" src=\"https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress\u0026amp;codec=mozjpeg\u0026amp;cs=strip\u0026amp;auto=format\" caption=\"Andrew Neel / Pexels\" alt=\"ChatGPT\"\u003e\u003c/template\u003e\u003ch2\u003eWhat is a key differentiator of conversational AI?\u003c/h2\u003e\u003cdiv\u003eConversational AI exists along a continuum and can be used in very basic through to very advanced formats. At its most advanced, conversational AI allows machines to interact with humans in ways that feel natural and responsive. \u003c/div\u003e\u003cdiv\u003eInstead of conversations sounding robotic or being overly linear, conversational AI allows for a flexible flow that can easily fool us into thinking we’re speaking with an actual human!\u003c/div\u003e\u003ch2\u003eHow conversational AI works\u003c/h2\u003e\u003cdiv\u003eConversational AI works thanks to two different functions - machine learning (ML) and NLP. Machine learning is what allows conversational AI to get better, it essentially collects information and uses it to improve the technology.\u003c/div\u003e\u003cdiv\u003eAs we’ve already seen, NLP is the process by which AI understands language and uses this understanding to generate natural-sounding conversations that enables it to effectively speak with users. \u003c/div\u003e\u003cdiv\u003eML and NLP work together - the former works to understand the user’s request and create a response, and the latter transforms this response into something that is clear and can be easily understood. \u003c/div\u003e\u003ch2\u003eWhat's the difference between a chatbot and conversational AI?\u003c/h2\u003e\u003cdiv\u003eIt’s worth thinking of chatbots as an example of the practical application of conversational AI. In its broadest terms, conversational AI is a term used to describe all AI technologies that enable computers to simulate some degree of human-sounding conversations. \u003c/div\u003e\u003cdiv\u003eA chatbot is a specific type of conversational AI that uses a chat widget, making it good for automating tasks and providing basic assistance.\u003c/div\u003e\u003cdiv\u003eWhile there’s a big overlap between the two, where they differ is that advanced conversational AI (like a virtual assistant, for example) is far superior than a basic chatbot when it comes to generating natural and lifelike conversations.\u003c/div\u003e\u003cdiv\u003eAlthough chatbots are technically a form of conversational AI, many people are reluctant to pop them under that category unless they are clearly AI-powered. Rule-based chatbots are structured to resemble simple decision trees where specific questions have fixed answers.\u003c/div\u003e\u003cdiv\u003eAI-powered chatbots, on the other hand, use NLP to interpret the user's question and generate an appropriate response. This enables the conversation to be more flexible and dynamic, as opposed to the rule-based chatbot's more fixed approach.\u003c/div\u003e\u003ctemplate type=\"ImageBlock\" variant=\"fullWidth\" src=\"https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress\u0026amp;codec=mozjpeg\u0026amp;cs=strip\u0026amp;auto=format\" caption=\"Siri\" alt=\"Siri\"\u003e\u003c/template\u003e\u003ch2\u003eBenefits of conversational AI\u003c/h2\u003e\u003ch3\u003e1. Enhanced customer experience\u003c/h3\u003e\u003cdiv\u003eIf you’ve ever spent hours in a phone queue waiting to speak with an operator, then you know how frustrating it can be. \u003c/div\u003e\u003cdiv\u003eConversational AI takes away a lot of that by reducing wait times and allowing chatbots and virtual agents to seamlessly interact with customers to deliver quick support and faster resolution times for inquiries. \u003c/div\u003e\u003ch3\u003e2. Better cost-efficiency\u003c/h3\u003e\u003cdiv\u003eMany organizations are bringing some degree of conversational AI into the workplace as a way of cutting costs and removing the element of human error that can occur with time-consuming tasks that require large amounts of concentration. \u003c/div\u003e\u003cdiv\u003eConversational AI is highly independent and automated and requires very little human supervision, making it an attractive prospect - not just for saving money but also time. \u003c/div\u003e\u003ch3\u003e3. Increased accessibility\u003c/h3\u003e\u003cdiv\u003eConversational AI has been a huge hit with people who prefer to engage over chat as opposed to in person or on the phone. Enabling you to skip the long queues and get the help you need quickly and easily, conversational AI allows customers to resolve issues conveniently and without human interaction. \u003c/div\u003e\u003cdiv\u003eConversational AI has been a huge hit with people who prefer to engage over chat as opposed to in person or on the phone. Enabling you to skip the long queues and get the help you need quickly and easily, conversational AI allows customers to resolve issues conveniently and without human interaction. \u003c/div\u003e\u003ch3\u003e4. Personalization and tailored interactions\u003c/h3\u003e\u003cdiv\u003eOne of the great things about conversational AI is that something like a chatbot will remember previous messages and details, so if you return to the same site, you won’t have to go through everything again. \u003c/div\u003e\u003cdiv\u003eUsing the data it has already gathered, conversational AI can generate information relevant to a particular customer and recommend solutions based on their unique needs and preferences. \u003c/div\u003e\u003ch2\u003eDisadvantages of conversational AI\u003c/h2\u003e\u003ch2\u003e\u003c/h2\u003e\u003ch3\u003e1. Lack of human interaction\u003c/h3\u003e\u003cdiv\u003eOne of the biggest pros of conversational AI is also one of its biggest cons. While a lot of people enjoy the convenience these various tools offer and their ability to allow us to bypass human interaction, many others see the move away from human-to-human contact as being hugely problematic. \u003c/div\u003e\u003cdiv\u003eDespite continuous improvements aimed at making them more ‘human like’, chatbots and other forms of conversational AI remain mechanical and robotic. \u003c/div\u003e\u003ch3\u003e2. No empathy\u003c/h3\u003e\u003cdiv\u003eRemoving the human equation isn’t just problematic from the point of view that you’re not conversing with another person, it’s also challenging because it removes important verbal and non-verbal cues. \u003c/div\u003e\u003cdiv\u003eTop of the list is empathy, the ability to understand the feelings of another person and to respond with warmth and kindness. Because chatbots and virtual assistants can’t establish a connection with a person, they can’t relate to what they’re going through - something that goes a long way when it comes to establishing customer loyalty. \u003c/div\u003e\u003ch3\u003e3. Repetitive \u003c/h3\u003e\u003cdiv\u003eTrained to provide standard answers to customer queries, conversational AI tools can become very frustrating very quickly. For example, if the response you get isn’t helpful, rephrasing your question will likely still result in the same (or a very similar) answer as the one you got before.\u003c/div\u003e\u003ch3\u003e4. Basic assistance\u003c/h3\u003e\u003cdiv\u003eOne of the biggest drawbacks when it comes to conversational AI is that these tools can’t handle anything too complex. So while a chatbot might be useful if you’re wanting to do something simple (like close a credit card with your bank, for example), they’re not going to be able to help you resolve a challenging situation (such as an in-depth discussion of why your mortgage application was declined). \u003c/div\u003e","canManage":false,"minsToRead":8,"structuredData":{"@context":"https://schema.org","@type":"NewsArticle","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works"},"headline":"What is conversational AI? How it works, benefits and examples","image":["https://ph-files.imgix.net/2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg?auto=format\u0026fit=crop\u0026frame=1\u0026h=512\u0026w=1024"],"author":{"@type":"Person","name":"Kathryn Rosenberg","image":"https://ph-avatars.imgix.net/5784809/c164a4c6-b0fa-4b02-bcd2-9354ef08733c.jpeg?auto=format\u0026fit=crop\u0026crop=faces\u0026w=100\u0026h=100","url":"https://www.producthunt.com/@kathryn_rosenberg"},"publisher":{"@type":"Organization","name":"Product Hunt","logo":{"@type":"ImageObject","url":"https://ph-static.imgix.net/ph-publisher-logo.png","width":220,"height":60}},"description":"What is conversational AI? From AI chatbots to the latest virtual assistants, conversational AI is a type of artificial intelligence that simulates realistic conversations.","datePublished":"2023-09-06T12:51:02.000-07:00","dateModified":"2024-10-25T01:54:03.951-07:00"},"meta":{"__typename":"MetaTags","title":"What is conversational AI? How it works, benefits and examples","description":"What is conversational AI? From AI chatbots to the latest virtual assistants, conversational AI is a type of artificial intelligence that simulates realistic conversations.","creator":"@kathryn_rosenberg","canonicalUrl":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works","image":"https://ph-files.imgix.net/2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg?auto=format\u0026fit=crop\u0026frame=1\u0026h=512\u0026w=1024","type":"article"},"moreStories":[{"__typename":"AnthologiesStory","id":"13663","title":"How to Detect AI Content with Keystroke Tracking","slug":"how-to-detect-ai-content-with-keystroke-tracking","headerImageUuid":"3bc04edd-4ce9-4ae3-8ce1-f7a795fb326d.png","minsToRead":3,"category":{"__typename":"Category","name":"How To","slug":"how_to"},"author":{"__typename":"User","id":"5149485","name":"matt hardy","username":"mdahardy"},"authorName":"Mathew Hardy","authorUrl":""},{"__typename":"AnthologiesStory","id":"13630","title":"An Initially Failed PH Launch Turned Around to Get Us 850+ Paid Subscribers","slug":"initially-failed-ph-launch-turned-around-to-get-us-850-paid-subscribers","headerImageUuid":"3c43ae0c-75e2-45b7-8e83-977c67ab4c92.webp","minsToRead":3,"category":{"__typename":"Category","name":"Makers","slug":"makers"},"author":{"__typename":"User","id":"2713059","name":"Anton Osika","username":"antonosika"},"authorName":"","authorUrl":""},{"__typename":"AnthologiesStory","id":"13597","title":"The Case for Supabase","slug":"the-case-for-supabase","headerImageUuid":"a9dcc38d-0921-4fe7-9f56-6ea150f3144e.png","minsToRead":9,"category":{"__typename":"Category","name":"Opinions","slug":"opinions"},"author":{"__typename":"User","id":"7512242","name":"Sanjana Friedman","username":"sanjanaf"},"authorName":"","authorUrl":""},{"__typename":"AnthologiesStory","id":"13564","title":"3.5 Years, 12 Hard Pivots, Still Not Dead","slug":"3-5-years-12-hard-pivots-still-not-dead","headerImageUuid":"d6b22c0a-c044-4fa1-9362-cb0cffe7626e.png","minsToRead":10,"category":{"__typename":"Category","name":"Opinions","slug":"opinions"},"author":{"__typename":"User","id":"3896127","name":"Vaibhav Gupta","username":"hellovai"},"authorName":"","authorUrl":""},{"__typename":"AnthologiesStory","id":"13465","title":"Cofounder Mode: A Tactical Guide to Finding a Cofounder","slug":"cofounder-mode-a-tactical-guide-to-finding-a-cofounder","headerImageUuid":"d406b3ba-2d4d-4d08-a966-5610980e802d.webp","minsToRead":10,"category":{"__typename":"Category","name":"How To","slug":"how_to"},"author":{"__typename":"User","id":"13382","name":"Rob Balian","username":"robbalian"},"authorName":"","authorUrl":""},{"__typename":"AnthologiesStory","id":"13432","title":"A Founder’s Guide to AI Fine-Tuning","slug":"a-founder-s-guide-to-ai-fine-tuning","headerImageUuid":"2cd80df4-e3ff-43dd-8885-ad4a6b499b80.webp","minsToRead":5,"category":{"__typename":"Category","name":"How To","slug":"how_to"},"author":{"__typename":"User","id":"970351","name":"Kyle Corbitt","username":"corbt"},"authorName":"","authorUrl":""},{"__typename":"AnthologiesStory","id":"13366","title":"A Better Way to Get Your First 10 B2B Customers","slug":"a-better-way-to-get-your-first-10-b2b-customers","headerImageUuid":"3850ebe3-c944-4989-9513-96bd2d5c8574.png","minsToRead":6,"category":{"__typename":"Category","name":"How To","slug":"how_to"},"author":{"__typename":"User","id":"3090719","name":"Chris Bakke","username":"chrisbakke"},"authorName":"","authorUrl":""},{"__typename":"AnthologiesStory","id":"13399","title":"The Cold Email Template that Got Me an 8% Reply Rate","slug":"the-cold-email-template-that-got-me-an-8-reply-rate","headerImageUuid":"618ce5ca-71f8-4c26-b8e7-4be58a81ef6f.png","minsToRead":4,"category":{"__typename":"Category","name":"How To","slug":"how_to"},"author":{"__typename":"User","id":"5187421","name":"Xiaohan Shen","username":"shen_xh"},"authorName":"","authorUrl":""}],"authorName":"","authorUrl":"","author":{"__typename":"User","id":"5784809","name":"Kathryn Rosenberg","username":"kathryn_rosenberg","avatarUrl":"https://ph-avatars.imgix.net/5784809/c164a4c6-b0fa-4b02-bcd2-9354ef08733c.jpeg"},"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works","hasVoted":false,"votesCount":25,"name":"What is conversational AI? How it works, benefits and examples","canComment":false,"commentsCount":13,"threads":{"__typename":"CommentConnection","totalCount":7,"edges":[{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2733143","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2969212","award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"isSticky":false,"body":"@michael_choupak Thank you! Aya seems reliable and promising conversational AI as you've mentioned. \n\nBest regards,\nJoe\n\u003ca href=\"https://www.drywallbaltimore.com/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eSpackle\u003c/a\u003e","bodyHtml":"\u003ca href=\"https://www.producthunt.com/@michael_choupak\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e@michael_choupak\u003c/a\u003e Thank you! Aya seems reliable and promising conversational AI as you've mentioned. \n\nBest regards,\nJoe\n\u003ca href=\"https://www.drywallbaltimore.com/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eSpackle\u003c/a\u003e","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6375783","name":"Joe Armis","username":"joe_armis","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6375783/original.png","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":8}},"poll":null,"isPinned":false,"canAward":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2969212","createdAt":"2023-11-23T19:29:29-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2969212","hasVoted":false,"votesCount":0}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"3046864","award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"isSticky":false,"body":"@michael_choupak @joe_armis Thanks a million for your kind words. We're here to make your experience exceptional.","bodyHtml":"\u003ca href=\"https://www.producthunt.com/@michael_choupak\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e@michael_choupak\u003c/a\u003e \u003ca href=\"https://www.producthunt.com/@joe_armis\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003e@joe_armis\u003c/a\u003e Thanks a million for your kind words. We're here to make your experience exceptional.","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6429724","name":"Areeba Khan","username":"areeba_khan11","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6429724/original.png","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":41}},"poll":null,"isPinned":false,"canAward":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=3046864","createdAt":"2023-12-19T01:25:49-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=3046864","hasVoted":false,"votesCount":0}}],"pageInfo":{"__typename":"PageInfo","endCursor":"Mg","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"A good example of conversational AI is Aya. Aya converses in real time voice with ChatGPT. Look for Aya Voice in iOS or Android or on the web at stork.ai/aya","bodyHtml":"A good example of conversational AI is Aya. Aya converses in real time voice with ChatGPT. Look for Aya Voice in iOS or Android or on the web at stork.ai/aya","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"2828677","name":"Michael Choupak","username":"michael_choupak","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":{"__typename":"Product","id":"536084","name":"Call My Link - Zoom alternative","logoUuid":"9815aad5-71ab-4321-b2eb-01f6eea09c6c.png","isNoLongerOnline":false},"avatarUrl":"https://ph-avatars.imgix.net/2828677/14f17849-8e97-4e92-b23e-9774b44e6a36.jpeg","karmaBadge":{"__typename":"KarmaBadge","kind":"BRONZE","score":203}},"poll":null,"isPinned":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2733143","createdAt":"2023-09-09T18:32:02-07:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2733143","hasVoted":false,"votesCount":1}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"2732737","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","endCursor":"","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"Our upcoming launch is heavily based around conversation - these point really nail it home. I would like to add though - with personalisation much of the receptiveness disappears. We've found using GPT to generate clones of likeable personalities means that no one line is ever repeated. Truly enhancing customer and staff experience!","bodyHtml":"Our upcoming launch is heavily based around conversation - these point really nail it home. I would like to add though - with personalisation much of the receptiveness disappears. We've found using GPT to generate clones of likeable personalities means that no one line is ever repeated. 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The possibilities are endless. Exciting times ahead!","bodyHtml":"Already thinking about how this could benefit my business. The possibilities are endless. Exciting times ahead!","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6429820","name":"Abdul Wadood Khan","username":"magvior","promotableUpcomingEvent":null,"topProductBadge":null,"topLaunchBadge":null,"selectedBylineProduct":null,"avatarUrl":"https://ph-avatars.imgix.net/6429820/54a1d1a0-7fa6-4caf-845e-fa75420bc3e6.jpeg","karmaBadge":{"__typename":"KarmaBadge","kind":"PLAIN","score":2}},"poll":null,"isPinned":false,"canViewReplyBtn":false,"isFlaggedByViewer":false,"path":"/stories/what-is-conversational-ai-how-it-works?comment=2995514","createdAt":"2023-12-02T02:59:14-08:00","canEdit":false,"canDestroy":false,"score":null,"inputInfo":null,"awardOptions":[{"__typename":"CommentAward","id":"design","option":"design"},{"__typename":"CommentAward","id":"idea","option":"idea"},{"__typename":"CommentAward","id":"intro","option":"intro"},{"__typename":"CommentAward","id":"bug","option":"bug"},{"__typename":"CommentAward","id":"funny","option":"funny"}],"url":"https://www.producthunt.com/stories/what-is-conversational-ai-how-it-works?comment=2995514","hasVoted":false,"votesCount":2}},{"__typename":"CommentEdge","node":{"__typename":"Comment","id":"3049524","isSticky":false,"visibleRepliesCount":0,"repliesCount":0,"canAward":false,"replies":{"__typename":"CommentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","endCursor":"","hasNextPage":false}},"award":null,"isHidden":false,"approvalStatus":"pending_visible","badges":[],"body":"Nightmare Lodge: \u003ca href=\"https://fivenightsatfreddys2.co\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eFive Nights at Freddy's\u003c/a\u003e Edition","bodyHtml":"Nightmare Lodge: \u003ca href=\"https://fivenightsatfreddys2.co\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"\u003eFive Nights at Freddy's\u003c/a\u003e Edition","subject":{"__typename":"AnthologiesStory","id":"11914"},"user":{"__typename":"User","id":"6503287","name":"Orn 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How it works, benefits and...</a></li></ol></div><div class="styles_grid__clDr5 styles_grid--gap-5__jGmDi styles_grid--grid__IBRR7 items-center"><div class="styles_item__rz7L2 styles_widescreen-6__f7_BY styles_desktop-6__pXLL8 undefined styles_mobile-6___6mkX"><h1 class="text-24 sm:text-32 md:text-32 font-bold text-dark-gray sm:mb-6">What is conversational AI? How it works, benefits and examples</h1><div class="styles_grid__clDr5"><div class="styles_item__rz7L2"><div class="text-12 font-normal text-light-gray">Published on</div><div class="text-12 font-medium text-dark-gray">September 6th, 2023</div></div><div class="styles_item__rz7L2"><div class="text-12 font-normal text-light-gray">Author</div><div class=""><a class="text-12 font-medium text-dark-gray" href="/@kathryn_rosenberg">Kathryn Rosenberg</a></div></div><div class="styles_item__rz7L2"><div class="text-12 font-normal text-light-gray">Category</div><a class="text-12 font-medium text-dark-gray" href="/stories/category/opinions">Opinions</a></div></div></div><div class="styles_item__rz7L2 styles_widescreen-6__f7_BY styles_desktop-6__pXLL8 undefined styles_mobile-6___6mkX"><img loading="lazy" srcSet="https://ph-files.imgix.net/2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=1 1x, https://ph-files.imgix.net/2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=2 2x, https://ph-files.imgix.net/2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=3 3x" src="https://ph-files.imgix.net/2e95e5c3-79c5-417a-b509-2d2c8ee4413b.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max" style="width:100%;height:auto" class="styles_headerImage__Y54V8"/></div></div></header></div><div class="mb-16 mt-10 bg-light-sky styles_separator__lbyIi"></div><div class="styles_container__eS_WB"><div class="styles_grid__clDr5 styles_grid--gap-0__nuGY1 styles_grid--grid__IBRR7"><div class="styles_item__rz7L2 styles_widescreen-2__9dgMX styles_desktop-2__cv0m8 styles_sticky__BhECt"><button type="button" data-test="stories-vote-button" class="styles_reset__0clCw styles_feed__QkQvW"><div class="flex flex-col items-center"><div class="styles_icon__kJG98 styles_lightGray__wsqtZ"></div><div class="text-12 font-semibold text-light-gray styles_voteCountItem__zwuqk">25</div></div></button><div class="text-12 font-semibold text-light-gray uppercase my-6">Share On</div><div class="flex flex-col gap-2"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral text-12 font-semibold styles_twitterButton__jSbbW">Twitter</button><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral text-12 font-semibold styles_facebookButton__aTubP">Facebook</button><button type="button" class="text-left text-12 font-semibold text-light-gray">Copy link</button></div></div><div class="styles_item__rz7L2 styles_widescreen-7__xSnLa styles_desktop-8__EF8GW undefined styles_mobile-6___6mkX"><div class="text-light-gray styles_storyBody__vozi8"><div>What is conversational AI? From <a href="https://www.producthunt.com/categories/ai-chatbots" target="_blank" rel="noopener">AI chatbots</a> to the <a href="https://www.producthunt.com/topics/virtual-assistants" target="_blank" rel="noopener">latest virtual assistants</a>, conversational AI is a type of artificial intelligence that simulates conversations that are so realistic, they’ll leave you feeling like you’ve just spoken with a real-life human!</div><div>Whether you use <a href="https://www.producthunt.com/products/alexa-echo" target="_blank" rel="noopener">Alexa</a> or <a href="https://www.producthunt.com/products/hey-siri" target="_blank" rel="noopener">Siri</a> on a regular basis or you’re more of a<a href="https://www.producthunt.com/products/google-assistant" target="_blank" rel="noopener"> Google Assistant</a> fan, <a href="https://www.producthunt.com/topics/artificial-intelligence" target="_blank" rel="noopener">AI apps and products</a> have soared in popularity as their ability to converse in flexible and natural ways has grown. </div><div>Using a mixture of machine learning and natural language processing, conversational AI processes your request and generates a natural-sounding response. </div><div>Below, we breakdown everything you need to know about conversational AI, including more on how it works and the benefits and disadvantages of using it. And if you’re keen to delve deeper into the world of AI, check out our guides to <a href="https://www.producthunt.com/stories/what-is-generative-ai-how-ai-tools-like-chatgpt-and-dall-e-work" target="_blank" rel="noopener">what is generative AI</a> and <a href="https://www.producthunt.com/stories/what-is-ai-art-how-ai-art-generators-work" target="_blank" rel="noopener">what is AI art.</a> </div><div><strong>See: </strong><a href="https://www.producthunt.com/stories/bing-chat-vs-chatgpt" target="_blank" rel="noopener"><strong>Bing Chat vs ChatGPT: Which bot is best</strong></a></div><h2>What is conversational AI and NLP?</h2><div>Conversational AI and natural language processing (NLP) are both forms of technology that allow machines to understand, interpret, and generate human language. The result is that people and machines can converse in ways that feel natural and intuitive. </div><div>You can think of conversational AI as being the simulation of an intelligent conversation by a machine. Conversational AI is reliant on additional forms of technology to be able to process and respond to human language, which is where NLP comes in. </div><div>NLP allows a computer program to interpret written and spoken language and works in three stages. In the first stage, conversational AI uses NLP to break down requests into words and sentences that the computer can understand before analyzing the text and deciphering what the user is requesting. In the final stage, NLP is used to generate a clear response. </div><h2>Examples of conversational AI</h2><div>If someone were to start talking to you about conversational AI using just that phrase, you’d be forgiven for having no idea what they were talking about. After all, while conversational AI has actually been around since 1966, it’s only in recent years that it’s started to be widely used.</div><div>However, if someone were to forgo the words conversational AI and instead start talking to you about Siri, Alexa, or AskAI powered by ChatGPT, you’d likely immediately be familiar with at least one of these conversational AI tools.</div><div>Here’s a few examples of some of the most popular conversational AI tools that you may have encountered in recent years:</div><h3>1. Chatbots</h3><div>Have you ever visited a website and had a little box pop up asking if you need any help? That’s a chatbot. A common example of conversational AI, chatbots vary from very simple versions that will provide you with basic information related to a particular set of queries to advanced versions that can engage in more complex tasks and higher-level conversations.</div><div class="styles_container__67a_D styles_fullWidth__t9ww3" data-type="ImageBlock" data-src="https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress&codec=mozjpeg&cs=strip&auto=format" data-caption="HuggingChat" data-variant="fullWidth"><img loading="lazy" srcSet="https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=1 1x, https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=2 2x, https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=3 3x" src="https://ph-files.imgix.net/4ec5346c-9c57-4e74-b43a-ca2165ca50d2.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max" alt="HuggingChat" class="styles_img__qnXW4"/><div class="text-12 font-normal text-light-gray text-center styles_caption__ffbMq">HuggingChat</div></div><h3>2. Virtual assistants</h3><div>From Apple’s Siri to Amazon’s Alexa, voice-activated virtual assistants can do it all, from setting reminders and turning on your TV to playing your favorite music and giving you the latest weather report. While chatbots are used by organizations, virtual assistants are a great example of user-focused conversational AI.</div><h3>3. AskAI powered by ChatGPT</h3><div>With over 100 million users, ChatGPT has gone from strength to strength since it launched in November 2022. And it seems that conversational AI powered by GPT is set to do the same. Allowing you to generate your own AI Q&A, AskAI has become popular with organizations as it allows them to gain answers to questions about customer conversations and interactions. </div><div class="styles_container__67a_D styles_fullWidth__t9ww3" data-type="ImageBlock" data-src="https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format" data-caption="Andrew Neel / Pexels" data-variant="fullWidth"><img loading="lazy" srcSet="https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=1 1x, https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=2 2x, https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=3 3x" src="https://ph-files.imgix.net/4a1557f1-0143-41cc-a7ef-51a512798a29.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max" alt="ChatGPT" class="styles_img__qnXW4"/><div class="text-12 font-normal text-light-gray text-center styles_caption__ffbMq">Andrew Neel / Pexels</div></div><h2>What is a key differentiator of conversational AI?</h2><div>Conversational AI exists along a continuum and can be used in very basic through to very advanced formats. At its most advanced, conversational AI allows machines to interact with humans in ways that feel natural and responsive. </div><div>Instead of conversations sounding robotic or being overly linear, conversational AI allows for a flexible flow that can easily fool us into thinking we’re speaking with an actual human!</div><h2>How conversational AI works</h2><div>Conversational AI works thanks to two different functions - machine learning (ML) and NLP. Machine learning is what allows conversational AI to get better, it essentially collects information and uses it to improve the technology.</div><div>As we’ve already seen, NLP is the process by which AI understands language and uses this understanding to generate natural-sounding conversations that enables it to effectively speak with users. </div><div>ML and NLP work together - the former works to understand the user’s request and create a response, and the latter transforms this response into something that is clear and can be easily understood. </div><h2>What's the difference between a chatbot and conversational AI?</h2><div>It’s worth thinking of chatbots as an example of the practical application of conversational AI. In its broadest terms, conversational AI is a term used to describe all AI technologies that enable computers to simulate some degree of human-sounding conversations. </div><div>A chatbot is a specific type of conversational AI that uses a chat widget, making it good for automating tasks and providing basic assistance.</div><div>While there’s a big overlap between the two, where they differ is that advanced conversational AI (like a virtual assistant, for example) is far superior than a basic chatbot when it comes to generating natural and lifelike conversations.</div><div>Although chatbots are technically a form of conversational AI, many people are reluctant to pop them under that category unless they are clearly AI-powered. Rule-based chatbots are structured to resemble simple decision trees where specific questions have fixed answers.</div><div>AI-powered chatbots, on the other hand, use NLP to interpret the user's question and generate an appropriate response. This enables the conversation to be more flexible and dynamic, as opposed to the rule-based chatbot's more fixed approach.</div><div class="styles_container__67a_D styles_fullWidth__t9ww3" data-type="ImageBlock" data-src="https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress&codec=mozjpeg&cs=strip&auto=format" data-caption="Siri" data-variant="fullWidth"><img loading="lazy" srcSet="https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=1 1x, https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=2 2x, https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max&dpr=3 3x" src="https://ph-files.imgix.net/c58550b9-82d4-41da-954c-16bb060b0eaa.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&fit=max" alt="Siri" class="styles_img__qnXW4"/><div class="text-12 font-normal text-light-gray text-center styles_caption__ffbMq">Siri</div></div><h2>Benefits of conversational AI</h2><h3>1. Enhanced customer experience</h3><div>If you’ve ever spent hours in a phone queue waiting to speak with an operator, then you know how frustrating it can be. </div><div>Conversational AI takes away a lot of that by reducing wait times and allowing chatbots and virtual agents to seamlessly interact with customers to deliver quick support and faster resolution times for inquiries. </div><h3>2. Better cost-efficiency</h3><div>Many organizations are bringing some degree of conversational AI into the workplace as a way of cutting costs and removing the element of human error that can occur with time-consuming tasks that require large amounts of concentration. </div><div>Conversational AI is highly independent and automated and requires very little human supervision, making it an attractive prospect - not just for saving money but also time. </div><h3>3. Increased accessibility</h3><div>Conversational AI has been a huge hit with people who prefer to engage over chat as opposed to in person or on the phone. Enabling you to skip the long queues and get the help you need quickly and easily, conversational AI allows customers to resolve issues conveniently and without human interaction. </div><div>Conversational AI has been a huge hit with people who prefer to engage over chat as opposed to in person or on the phone. Enabling you to skip the long queues and get the help you need quickly and easily, conversational AI allows customers to resolve issues conveniently and without human interaction. </div><h3>4. Personalization and tailored interactions</h3><div>One of the great things about conversational AI is that something like a chatbot will remember previous messages and details, so if you return to the same site, you won’t have to go through everything again. </div><div>Using the data it has already gathered, conversational AI can generate information relevant to a particular customer and recommend solutions based on their unique needs and preferences. </div><h2>Disadvantages of conversational AI</h2><h2></h2><h3>1. Lack of human interaction</h3><div>One of the biggest pros of conversational AI is also one of its biggest cons. While a lot of people enjoy the convenience these various tools offer and their ability to allow us to bypass human interaction, many others see the move away from human-to-human contact as being hugely problematic. </div><div>Despite continuous improvements aimed at making them more ‘human like’, chatbots and other forms of conversational AI remain mechanical and robotic. </div><h3>2. No empathy</h3><div>Removing the human equation isn’t just problematic from the point of view that you’re not conversing with another person, it’s also challenging because it removes important verbal and non-verbal cues. </div><div>Top of the list is empathy, the ability to understand the feelings of another person and to respond with warmth and kindness. Because chatbots and virtual assistants can’t establish a connection with a person, they can’t relate to what they’re going through - something that goes a long way when it comes to establishing customer loyalty. </div><h3>3. Repetitive </h3><div>Trained to provide standard answers to customer queries, conversational AI tools can become very frustrating very quickly. For example, if the response you get isn’t helpful, rephrasing your question will likely still result in the same (or a very similar) answer as the one you got before.</div><h3>4. Basic assistance</h3><div>One of the biggest drawbacks when it comes to conversational AI is that these tools can’t handle anything too complex. So while a chatbot might be useful if you’re wanting to do something simple (like close a credit card with your bank, for example), they’re not going to be able to help you resolve a challenging situation (such as an in-depth discussion of why your mortgage application was declined). </div></div><div class="text-12 font-semibold text-light-gray uppercase mb-5 md:mb-6">Comments (13)</div><form data-test="comment-form" autoComplete="off"><div class="flex flex-row gap-3 border-y border-light-blue pt-3 pb-5"><img loading="lazy" srcSet="https://ph-static.imgix.net/guest-user-avatar.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-static.imgix.net/guest-user-avatar.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-static.imgix.net/guest-user-avatar.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" 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0-1.929-.051-2.546-.05-.605-.142-.953-.276-1.216a3 3 0 0 0-1.311-1.311c-.263-.134-.611-.226-1.216-.276-.617-.05-1.41-.051-2.546-.051H7.4c-1.137 0-1.929 0-2.546.051"></path><path d="M9 5a1 1 0 0 1 1 1v5a1 1 0 0 1-2 0V6a1 1 0 0 1 1-1m0 8a1 1 0 1 1 0 2 1 1 0 0 1 0-2"></path></g></svg></div></div></div><div class="flex flex-row items-center gap-3"><button type="submit" data-test="form-submit-button" class="styles_reset__0clCw styles_button__BmLM4 styles_primary__o9u3f leading-none sm:leading-normal">Login to comment</button></div></div></div></div></form><div class="my-5"><div class="flex flex-col"><div data-test="thread-2733143"><div id="comment-2733143" data-test="comment-2733143" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-2828677" aria-label="Michael Choupak" class="relative" href="/@michael_choupak"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/2828677/14f17849-8e97-4e92-b23e-9774b44e6a36.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/2828677/14f17849-8e97-4e92-b23e-9774b44e6a36.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/2828677/14f17849-8e97-4e92-b23e-9774b44e6a36.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/2828677/14f17849-8e97-4e92-b23e-9774b44e6a36.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Michael Choupak" class="rounded-full"/></a></div><div class="styles_threadLine__rnsKB"></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-4"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-col"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@michael_choupak">Michael Choupak</a><a class="text-12 font-normal text-light-gray ml-1" href="/@michael_choupak">@michael_choupak</a></div><div class="ml-2 flex flex-row items-center gap-2"></div></div><div class="flex flex-row items-center gap-2"><div class="flex items-center gap-2"><div class=""><div class="flex items-center gap-1"><img loading="lazy" srcSet="https://ph-files.imgix.net/9815aad5-71ab-4321-b2eb-01f6eea09c6c.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop&dpr=1 1x, https://ph-files.imgix.net/9815aad5-71ab-4321-b2eb-01f6eea09c6c.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop&dpr=2 2x, https://ph-files.imgix.net/9815aad5-71ab-4321-b2eb-01f6eea09c6c.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop&dpr=3 3x" src="https://ph-files.imgix.net/9815aad5-71ab-4321-b2eb-01f6eea09c6c.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop" style="width:15px;height:15px" alt="Call My Link - Zoom alternative" class="rounded" data-test="Call My Link - Zoom alternative-thumbnail"/><div class="text-12 font-normal text-light-gray mt-[2px]">Call My Link - Zoom alternative</div></div></div></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2">A good example of conversational AI is Aya. Aya converses in real time voice with ChatGPT. Look for Aya Voice in iOS or Android or on the web at stork.ai/aya</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold text-light-gray"> (1)</div></div></button><a href="#"><div class="text-12 font-semibold text-light-gray hover:text-coral">Share</div></a><a class="text-12 font-semibold text-light-gray" href="/stories/what-is-conversational-ai-how-it-works?comment=2733143"><time dateTime="2023-09-09T18:32:02-07:00" title="Sunday, September 10th 2023, 1:32:02 AM">Sep 10, 2023</time></a></div><div class="mt-3 flex flex-row items-center gap-5"></div></div></div></div></div><div class="styles_replyContainer__smllB styles_mobileContainer__atI9L"><div id="comment-2969212" data-test="comment-2969212" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-6375783" aria-label="Joe Armis" class="relative" href="/@joe_armis"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/6375783/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/6375783/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/6375783/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/6375783/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Joe Armis" class="rounded-full"/></a></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-0"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@joe_armis">Joe Armis</a><a class="text-12 font-normal text-light-gray ml-1" href="/@joe_armis">@joe_armis</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2"><a href="https://www.producthunt.com/@michael_choupak" target="_blank" rel="nofollow noopener noreferrer">@michael_choupak</a> Thank you! Aya seems reliable and promising conversational AI as you've mentioned. Best regards, Joe <a href="https://www.drywallbaltimore.com/" target="_blank" rel="nofollow noopener noreferrer">Spackle</a></div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold text-light-gray"></div></div></button><a href="#"><div class="text-12 font-semibold text-light-gray hover:text-coral">Share</div></a><a class="text-12 font-semibold text-light-gray" href="/stories/what-is-conversational-ai-how-it-works?comment=2969212"><time dateTime="2023-11-23T19:29:29-08:00" title="Friday, November 24th 2023, 3:29:29 AM">Nov 24, 2023</time></a></div><div class="mt-3 flex flex-row items-center gap-5"></div></div></div></div></div><div id="comment-3046864" data-test="comment-3046864" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-6429724" aria-label="Areeba Khan" class="relative" href="/@areeba_khan11"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/6429724/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/6429724/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/6429724/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/6429724/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Areeba Khan" class="rounded-full"/></a></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-0"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@areeba_khan11">Areeba Khan</a><a class="text-12 font-normal text-light-gray ml-1" href="/@areeba_khan11">@areeba_khan11</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2"><a href="https://www.producthunt.com/@michael_choupak" target="_blank" rel="nofollow noopener noreferrer">@michael_choupak</a> <a href="https://www.producthunt.com/@joe_armis" target="_blank" rel="nofollow noopener noreferrer">@joe_armis</a> Thanks a million for your kind words. We're here to make your experience exceptional.</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold text-light-gray"></div></div></button><a href="#"><div class="text-12 font-semibold text-light-gray hover:text-coral">Share</div></a><a class="text-12 font-semibold text-light-gray" href="/stories/what-is-conversational-ai-how-it-works?comment=3046864"><time dateTime="2023-12-19T01:25:49-08:00" title="Tuesday, December 19th 2023, 9:25:49 AM">Dec 19, 2023</time></a></div><div class="mt-3 flex flex-row items-center gap-5"></div></div></div></div></div></div></div><div data-test="thread-2732737"><div id="comment-2732737" data-test="comment-2732737" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-5988463" aria-label="Lance" class="relative" href="/@lance1"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/5988463/f6c552e1-1809-4bb5-a5f6-e6c555b84bc1.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/5988463/f6c552e1-1809-4bb5-a5f6-e6c555b84bc1.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/5988463/f6c552e1-1809-4bb5-a5f6-e6c555b84bc1.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/5988463/f6c552e1-1809-4bb5-a5f6-e6c555b84bc1.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Lance" class="rounded-full"/></a></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-0"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@lance1">Lance</a><a class="text-12 font-normal text-light-gray ml-1" href="/@lance1">@lance1</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"><div class="flex items-center gap-2"><div class=""><div class="flex items-center gap-1"><img loading="lazy" srcSet="https://ph-files.imgix.net/c28b8b50-a865-4a44-88da-92efe1c48208.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop&dpr=1 1x, https://ph-files.imgix.net/c28b8b50-a865-4a44-88da-92efe1c48208.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop&dpr=2 2x, https://ph-files.imgix.net/c28b8b50-a865-4a44-88da-92efe1c48208.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop&dpr=3 3x" src="https://ph-files.imgix.net/c28b8b50-a865-4a44-88da-92efe1c48208.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=15&h=15&fit=crop" style="width:15px;height:15px" alt="Lyras AI" class="rounded" data-test="Lyras AI-thumbnail"/><div class="text-12 font-normal text-light-gray mt-[2px]">Lyras AI</div></div></div></div></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2">Our upcoming launch is heavily based around conversation - these point really nail it home. I would like to add though - with personalisation much of the receptiveness disappears. We've found using GPT to generate clones of likeable personalities means that no one line is ever repeated. Truly enhancing customer and staff experience!</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold text-light-gray"></div></div></button><a href="#"><div class="text-12 font-semibold text-light-gray hover:text-coral">Share</div></a><a class="text-12 font-semibold text-light-gray" href="/stories/what-is-conversational-ai-how-it-works?comment=2732737"><time dateTime="2023-09-09T09:25:01-07:00" title="Saturday, September 9th 2023, 4:25:01 PM">Sep 9, 2023</time></a></div><div class="mt-3 flex flex-row items-center gap-5"></div></div></div></div></div><div class="styles_mobileContainer__atI9L"></div></div><div data-test="thread-3034642"><div id="comment-3034642" data-test="comment-3034642" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-6429514" aria-label="Dania Nayeem" class="relative" href="/@dania_nayeem"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/6429514/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/6429514/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/6429514/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/6429514/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Dania Nayeem" class="rounded-full"/></a></div><div class="styles_threadLine__rnsKB"></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-4"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@dania_nayeem">Dania Nayeem</a><a class="text-12 font-normal text-light-gray ml-1" href="/@dania_nayeem">@dania_nayeem</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2">🌐 A testament to how technology can reshape our world.</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold 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https://ph-avatars.imgix.net/6503342/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/6503342/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/6503342/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="franco taylor" class="rounded-full"/></a></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-0"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@franco_taylor">franco taylor</a><a class="text-12 font-normal text-light-gray ml-1" href="/@franco_taylor">@franco_taylor</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2">@<a href="https://tocabocamods.com/" target="_blank" rel="nofollow noopener noreferrer">Toca Download</a> Yes</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold text-light-gray"></div></div></button><a href="#"><div class="text-12 font-semibold text-light-gray hover:text-coral">Share</div></a><a class="text-12 font-semibold text-light-gray" href="/stories/what-is-conversational-ai-how-it-works?comment=3077477"><time dateTime="2024-01-01T09:48:39-08:00" title="Monday, January 1st 2024, 5:48:39 PM">Jan 1</time></a></div><div class="mt-3 flex flex-row items-center gap-5"></div></div></div></div></div></div></div><div data-test="thread-2995514"><div id="comment-2995514" data-test="comment-2995514" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-6429820" aria-label="Abdul Wadood Khan" class="relative" href="/@magvior"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/6429820/54a1d1a0-7fa6-4caf-845e-fa75420bc3e6.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/6429820/54a1d1a0-7fa6-4caf-845e-fa75420bc3e6.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/6429820/54a1d1a0-7fa6-4caf-845e-fa75420bc3e6.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/6429820/54a1d1a0-7fa6-4caf-845e-fa75420bc3e6.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Abdul Wadood Khan" class="rounded-full"/></a></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-0"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@magvior">Abdul Wadood Khan</a><a class="text-12 font-normal text-light-gray ml-1" href="/@magvior">@magvior</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2">Already thinking about how this could benefit my business. The possibilities are endless. Exciting times ahead!</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold text-light-gray"> (2)</div></div></button><a href="#"><div class="text-12 font-semibold text-light-gray hover:text-coral">Share</div></a><a class="text-12 font-semibold text-light-gray" href="/stories/what-is-conversational-ai-how-it-works?comment=2995514"><time dateTime="2023-12-02T02:59:14-08:00" title="Saturday, December 2nd 2023, 10:59:14 AM">Dec 2, 2023</time></a></div><div class="mt-3 flex flex-row items-center gap-5"></div></div></div></div></div><div class="styles_mobileContainer__atI9L"></div></div><div data-test="thread-3049524"><div id="comment-3049524" data-test="comment-3049524" class="flex flex-row gap-2 md:mb-6"><div class=""><a data-test="user-image-link-6503287" aria-label="Orn Elaina" class="relative" href="/@orn_elaina"><img loading="lazy" srcSet="https://ph-avatars.imgix.net/6503287/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=1 1x, https://ph-avatars.imgix.net/6503287/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=2 2x, https://ph-avatars.imgix.net/6503287/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop&dpr=3 3x" src="https://ph-avatars.imgix.net/6503287/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop" style="width:36px;height:36px" alt="Orn Elaina" class="rounded-full"/></a></div><div class="flex flex-1 flex-col gap-2 pb-6 md:pb-0 md:pl-0"><div class="flex flex-row items-center justify-between gap-1"><div class="flex flex-row items-center"><div class=""><a class="text-14 font-semibold text-dark-gray" href="/@orn_elaina">Orn Elaina</a><a class="text-12 font-normal text-light-gray ml-1" href="/@orn_elaina">@orn_elaina</a></div><div class="flex flex-row items-center gap-2"><div class="sm:ml-2"></div></div></div></div><div class="flex flex-col gap-1"><div class="styles_htmlText__eYPgj text-16 font-normal text-light-gray styles_format__8NeQe styles_commentBody__PMsJ2">Nightmare Lodge: <a href="https://fivenightsatfreddys2.co" target="_blank" rel="nofollow noopener noreferrer">Five Nights at Freddy's</a> Edition</div><div class="flex flex-col"><div class="mt-3 flex flex-row flex-wrap items-center gap-5"><button type="button" class="text-left text-12 font-semibold text-light-gray hover:text-coral" data-test="comment-vote-button"><div data-test="comment-upvote-info" class="flex flex-row items-center gap-1"><div class="text-12 font-semibold text-light-gray hover:text-coral">Upvote</div><div class="text-12 font-semibold 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