18F: Digital service delivery |

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As an innovation group ourselves, the results both challenged us and strengthened our confidence in the importance of trying new approaches in the government space. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/culture-change/" class="usa-label post-tag"> culture change </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/user-centered-design/" class="usa-label post-tag"> user-centered design </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2021/10/19/navigating-atos/" class="post-link text-no-underline"> Navigating ATOs </a> </h2> <p><span class="post-date">October 19, 2021</span> </p> <p>ATO processes work differently at different federal agencies. As a technology and design consultancy inside the United States government, 18F has worked on ATOs at many of them. We are still learning and experimenting, but there are definite patterns we have seen work well across multiple agencies. </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/ato/" class="usa-label post-tag"> ATO </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/testing/" class="usa-label post-tag"> testing </a> <a href="/tags/transparency/" class="usa-label post-tag"> transparency </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2020/09/09/a-federal-guide-to-de-risk-government-technology-projects/" class="post-link text-no-underline"> A federal guide to de-risk government technology projects </a> </h2> <p><span class="post-date">September 9, 2020</span> </p> <p>Announcing the federal field guide to de-risk government technology</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2020/04/21/a-token-of-our-affection-uswds-2/" class="post-link text-no-underline"> A token of our affection - A field guide to USWDS 2 </a> </h2> <p><span class="post-date">April 21, 2020</span> </p> <p>We recently worked with the cloud.gov team to update their public site, cloud.gov, to United States Web Design System 2. The USWDS provided concepts we were able to use to translate designs into code a lot faster and deliver higher fidelity results once we understood how to use them.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/web-design-system/" class="usa-label post-tag"> web design system </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/cloud-gov/" class="usa-label post-tag"> cloud.gov </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2020/03/24/continuous-learning-for-product-managers/" class="post-link text-no-underline"> Continuous learning for product managers </a> </h2> <p><span class="post-date">March 24, 2020</span> </p> <p>As product managers, we never stop learning because products never stop evolving and changing. You need to quickly get up to speed on a product’s technical implementation, design, user research, and business needs.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/product/" class="usa-label post-tag"> product </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2020/02/27/areas-for-growth-2-mixed-methods/" class="post-link text-no-underline"> Areas for growth part 2: mixed methods </a> </h2> <p><span class="post-date">February 27, 2020</span> </p> <p>Mixed methods is an approach in the social sciences in which you gather both quantitative and qualitative data in an effort to make more informed and integrated interpretations based on the combined strengths of both types of data.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/user-research/" class="usa-label post-tag"> user research </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2020/02/20/areas-for-growth-part-1-cad/" class="post-link text-no-underline"> Areas for growth part 1: Continual appreciative dialogue </a> </h2> <p><span class="post-date">February 20, 2020</span> </p> <p>Continual Appreciative Dialogue (CAD) is the practice of expressing recurring praise or gratitude to a teammate or collaborator in conversation and throughout a working relationship. The practice of CAD is special because it is uncommon.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/culture/" class="usa-label post-tag"> culture </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2019/11/07/barriers-to-governments-adoption-of-user-centered-design-and-how-to-address-them/" class="post-link text-no-underline"> Barriers to Government’s Adoption of User-centered Design — And How To Address Them </a> </h2> <p><span class="post-date">November 7, 2019</span> </p> <p>Last summer, we embarked on a 10x project to explore (and potentially improve) user-centered design practices across the federal government.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/user-centered-design/" class="usa-label post-tag"> user-centered design </a> <a href="/tags/user-research/" class="usa-label post-tag"> user research </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/10x/" class="usa-label post-tag"> 10x </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2019/05/29/you-might-not-be-as-agile-as-you-think-you-are/" class="post-link text-no-underline"> You might not be as agile as you think you are </a> </h2> <p><span class="post-date">May 29, 2019</span> </p> <p>The mandate to be agile is everywhere. But agile isn’t an on-off switch. It’s a skill and a mindset that is developed over time, through dedicated work, open teams, and lots (and lots) of practice</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/agile/" class="usa-label post-tag"> agile </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2019/03/07/six-ways-we-improved-tts-design-research-guild/" class="post-link text-no-underline"> Six ways we’ve recently improved TTS’s Design Research Guild </a> </h2> <p><span class="post-date">March 7, 2019</span> </p> <p>A few months ago, the TTS’s Design Research Guild started brainstorming ways to better position itself for success. In this post, we’ll share the six ways we’ve recently worked to improve the guild.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/user-centered-design/" class="usa-label post-tag"> user-centered design </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2019/02/07/the-cloud-is-not-a-virtue/" class="post-link text-no-underline"> Cloud is not a virtue </a> </h2> <p><span class="post-date">February 7, 2019</span> </p> <p>Federal agencies, like every other industry, are moving to cloud computing for their infrastructure. The economies of scale lead to a number of benefits, but unfortunately, having a server launched in the cloud does not magically make infrastructure better. Government should leverage cloud wisely to yield benefits</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2018/10/25/modular-contracting-and-working-in-the-open/" class="post-link text-no-underline"> Modular contracting and working in the open </a> </h2> <p><span class="post-date">October 25, 2018</span> </p> <p>Working in the open is a key component of building trust between governments and vendor partners. Read about how the State of Alaska is using openness and code sharing to foster greater trust between government project teams and vendor teams as part of a large legacy system overhaul.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> <a href="/tags/alaska/" class="usa-label post-tag"> alaska </a> <a href="/tags/public-benefits/" class="usa-label post-tag"> public benefits </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/modular-contracting/" class="usa-label post-tag"> modular contracting </a> <a href="/tags/open-source/" class="usa-label post-tag"> open source </a> <a href="/tags/state-and-local-practice/" class="usa-label post-tag"> state and local practice </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2018/08/09/etl-extract-transform-learn/" class="post-link text-no-underline"> ETL: Extract, Transform, Learn </a> </h2> <p><span class="post-date">August 9, 2018</span> </p> <p>Providing government data to the public almost always requires building a data processing pipeline between its place of origin and the systems that will serve it. Data must be copied, transferred between digital storage formats, reshaped to meet the needs of reporting systems, groomed for readability, and cleansed for accuracy.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/data-access/" class="usa-label post-tag"> data access </a> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> <a href="/tags/technical-guides/" class="usa-label post-tag"> technical guides </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2018/07/26/what-we-learned-from-building-a-pool-of-agile-vendors/" class="post-link text-no-underline"> What we learned from building a pool of agile vendors </a> </h2> <p><span class="post-date">July 26, 2018</span> </p> <p>In 2015, 18F had an idea for a better way for federal agencies to hire private vendors to build products and services using agile development techniques. We wanted to see what would happen if we used an existing government process (called a blanket purchase agreement) and tailored it to the needs of agencies looking to update their digital services.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> <a href="/tags/agile-bpa/" class="usa-label post-tag"> agile bpa </a> <a href="/tags/procurement/" class="usa-label post-tag"> procurement </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2018/07/19/taking-the-ato-process-from-6-months-to-30-days/" class="post-link text-no-underline"> Taking the ATO process from 6 months to 30 days </a> </h2> <p><span class="post-date">July 19, 2018</span> </p> <p>Security compliance is a major factor in launching a software system in the federal government. The Authority To Operate compliance process for systems within our division of GSA was taking more than six months for every system. With the new process, we have cleared the backlog and reduced the turnaround time to under a month.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/security/" class="usa-label post-tag"> security </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2018/07/17/five-contracting-tweaks-that-have-yielded-18f-better-procurements/" class="post-link text-no-underline"> Five contracting tweaks that have yielded 18F better procurements (thus far) </a> </h2> <p><span class="post-date">July 17, 2018</span> </p> <p>Here are five procurement hacks — both in the context of our Agile Blanket Purchase Agreement (BPA) and in general — that we’ve made in the past few years to make the procurement process a bit more joyful and effective.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> <a href="/tags/rfp-ghostwriting/" class="usa-label post-tag"> rfp ghostwriting </a> <a href="/tags/procurement/" class="usa-label post-tag"> procurement </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2018/05/01/lessons-from-an-18f-product-transition/" class="post-link text-no-underline"> Aiming for obsolescence: Lessons from an 18F product transition </a> </h2> <p><span class="post-date">May 1, 2018</span> </p> <p>Four years into 18F’s work, transition is a topic of frequent conversation among our team. Every organization and every project is different. At the same time, every transition offers lessons that can be applied to the next.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> <a href="/tags/useiti/" class="usa-label post-tag"> useiti </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2017/11/08/four-lessons-we-learned-while-building-our-own-design-research-recruiting-tool/" class="post-link text-no-underline"> 4 lessons from building our own recruiting tool </a> </h2> <p><span class="post-date">November 8, 2017</span> </p> <p>As of September, GSA is running its own recruiting tool for moderated design research. In this post, we would like to share four key lessons we learned while building this tool, including the ways in which software development can serve as a starting point for broader conversations about information practice, privacy, and security.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/user-research/" class="usa-label post-tag"> user research </a> <a href="/tags/convincing-stakeholders/" class="usa-label post-tag"> convincing stakeholders </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2017/08/30/what-makes-a-great-vendor-team/" class="post-link text-no-underline"> What makes a great vendor team for acquisition product development? </a> </h2> <p><span class="post-date">August 30, 2017</span> </p> <p>From our experience with the Agile Blanket Purchase Agreement (BPA), we’ve found that in order to build effective cross-functional teams and successful IT projects, we need alignment on several principles</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/agile-bpa/" class="usa-label post-tag"> agile bpa </a> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> <a href="/tags/procurement/" class="usa-label post-tag"> procurement </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2017/05/25/from-launch-to-landing-how-nasa-took-control-of-its-https-mission/" class="post-link text-no-underline"> From launch to landing: How NASA took control of its HTTPS mission </a> </h2> <p><span class="post-date">May 25, 2017</span> </p> <p>In 2015, the White House Office of Management and Budget released M-15-13, a "Policy to Require Secure Connections across Federal Websites and Web Services" the memo emphasizes the importance of protecting the privacy and security of the public's browsing activities on teh web. This is a guest post by Karim Said of NASA who was instrumental in NASA's successful HTTPS and HSTS migration.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/https/" class="usa-label post-tag"> https </a> <a href="/tags/security/" class="usa-label post-tag"> security </a> <a href="/tags/convincing-stakeholders/" class="usa-label post-tag"> convincing stakeholders </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/08/29/data-act-prototype-simplicty-is-key/" class="post-link text-no-underline"> DATA Act prototype: Simplicity is key </a> </h2> <p><span class="post-date">August 29, 2016</span> </p> <p>To ensure that agencies could focus on the important work of joining their internal systems without unnecessary technology distractions, we (the 18F and Treasury prototype team) sought to deliver the simplest possible interface that would accept agency data using the simplest possible format for that data.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/data-act/" class="usa-label post-tag"> data act </a> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> <a href="/tags/treasury/" class="usa-label post-tag"> treasury </a> <a href="/tags/technical-guides/" class="usa-label post-tag"> technical guides </a> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/07/19/strategies-for-starting-your-own-writing-lab/" class="post-link text-no-underline"> Strategies for starting your own writing lab </a> </h2> <p><span class="post-date">July 19, 2016</span> </p> <p>Interested in spinning up your own Writing Lab? Use these tips as your starting point.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/content-design/" class="usa-label post-tag"> content design </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/07/07/when-a-micropurchase-doesnt-work-out-we-try-to-learn-from-it/" class="post-link text-no-underline"> When a micro-purchase doesn’t work out, we try to learn from it </a> </h2> <p><span class="post-date">July 7, 2016</span> </p> <p>Two months ago, the 18F acquisitions team ran a public micro-purchase auction to find a vendor to develop a small new feature for 18F's cloud.gov, and for the first time after several successful micro-purchases for other products, the contracted vendor didn’t deliver the code on time. This was very interesting to us we’re early in the life of the micro-purchase platform, and we believe that failure is a great way to learn. In the spirit of experimentation and sharing our lessons, here’s how we went about analyzing this, and here’s what we learned.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/micro-purchase-platforms/" class="usa-label post-tag"> micro-purchase platforms </a> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> <a href="/tags/agile/" class="usa-label post-tag"> agile </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/06/30/6-ways-a-writing-lab-will-help-your-organization/" class="post-link text-no-underline"> 6 ways a writing lab will help your organization </a> </h2> <p><span class="post-date">June 30, 2016</span> </p> <p>Wondering if a writing lab might be right for your organization? Reviewing the benefits 18F has seen from our Writing Lab might help you figure out if starting your own is the way to go.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/content-design/" class="usa-label post-tag"> content design </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> <a href="/tags/how-we-work/" class="usa-label post-tag"> how we work </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/06/24/5-lessons-in-object-oriented-design-from-sandi-metz/" class="post-link text-no-underline"> 5 lessons in object-oriented design from Sandi Metz </a> </h2> <p><span class="post-date">June 24, 2016</span> </p> <p>Last month, I completed Sandi Metz's object-oriented design course. It was three intense days of working through refactoring exercises and discussing code as a group with my class of 30 students. I got a ton out of the class and returned to my work at 18F excited to practice what I'd learned. I've rounded up my top lessons from the course for you to enjoy.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/best-practices/" class="usa-label post-tag"> best practices </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2016/01/06/tips-for-adapting-analytics-usa-gov/" class="post-link text-no-underline"> Tips for adapting analytics.usa.gov from Tennessee, Boulder, and Philadelphia </a> </h2> <p><span class="post-date">January 6, 2016</span> </p> <p>The city of Philadelphia, the city of Boulder, and the Tennessee Department of Environment and Conservation have all adapted analytics.usa.gov for their own use. We recently talked to them about how they adapted the platform and what advice they’d have for others who'd like to do the same.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/open-government/" class="usa-label post-tag"> open government </a> <a href="/tags/analytics-usa-gov/" class="usa-label post-tag"> analytics.usa.gov </a> <a href="/tags/interview/" class="usa-label post-tag"> interview </a> <a href="/tags/tools-you-can-use/" class="usa-label post-tag"> tools you can use </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2015/11/06/micro-purchase-lessons/" class="post-link text-no-underline"> Early lessons from the micro-purchase experiment </a> </h2> <p><span class="post-date">November 6, 2015</span> </p> <p>Well, we sure didn’t expect this. But the winning bid for the first iteration of the 18F micro-purchase experiment was $1. And on Wednesday, the winner delivered a solution that passed our acceptance criteria.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/micro-purchase-platforms/" class="usa-label post-tag"> micro-purchase platforms </a> <a href="/tags/open-source/" class="usa-label post-tag"> open source </a> <a href="/tags/acquisition-services/" class="usa-label post-tag"> acquisition services </a> <a href="/tags/procurement/" class="usa-label post-tag"> procurement </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> <li class="border-bottom-1px border-base-lighter padding-y-6"> <h2> <a href="/2015/03/06/ux-lessons-learned-from-a-procurement-project/" class="post-link text-no-underline"> UX lessons learned from a procurement project </a> </h2> <p><span class="post-date">March 6, 2015</span> </p> <p>UX designer Nick Brethauer talks about how user research better informs the products 18F builds.</p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/procurement/" class="usa-label post-tag"> procurement </a> <a href="/tags/discovery-gsa-gov/" class="usa-label post-tag"> discovery.gsa.gov </a> <a href="/tags/user-research/" class="usa-label post-tag"> user research </a> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> <a href="/tags/lessons-learned/" class="usa-label post-tag"> lessons learned </a> </span> </li> </ul> </div> </div> </section> </main> <footer> <div class="grid-container padding-y-6"> <hr class="hr-1-dark footer-hr-alignment"> <div class="grid-row grid-gap"> <div class="tablet:grid-col-3"> <img src="/img/18f-logo-60i14872OF.svg" class="maxw-5" alt="18F logo" loading="lazy" decoding="async"> <p> Work with us to plan successful projects, choose better vendors, build custom software, or learn how to work in new ways. </p> <a href="/contact/" class="usa-button an18f-button--dark" > Contact us </a> </div> <div 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