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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167147"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-902597" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902597"><svg class="icon icon-thumbsup"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#thumbsup"></use></svg><a href="https://www.live-agent.cn/shejiao-meiti-kehu-fuwu-2/" title="体验无压力的社交媒体客户服务！LiveAgent 将所有通知转换为 Ticket，让您轻松管理 Facebook、Instagram、Twitter 和 Viber 的客户互动。开始14天免费试用，无需信用卡，随时取消。立即提升您的社交互动水平！" hreflang="zh-hans" onover-preload="1">社交媒体<div class="menu-item-description">直接从 LiveAgent 回复您的追随者</div></a></li> <li id="menu-item-915700" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-915700"><svg class="icon icon-phone"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#phone"></use></svg><a href="https://www.live-agent.cn/hujiao-zhongxin-ruanjian/" title="体验LiveAgent云端呼叫中心软件，提供IVR、智能呼叫路由、无限录音等强大功能，支持30天免费试用！" hreflang="zh-hans" onover-preload="1">呼叫中心<div class="menu-item-description">内置呼叫中心软件</div></a></li> <li id="menu-item-874182" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874182"><svg class="icon icon-lightbulb"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#lightbulb"></use></svg><a href="https://www.live-agent.cn/zhishi-ku-ruanjian-2/" title="LiveAgent 知识库软件提供强大的 WYSIWYG 编辑器和多语言支持，助您轻松创建专业知识库与常见问题解答。通过简化客户服务流程，减少工单数量，提高客户满意度，节省成本，提升收入。立即访问，体验高效自助服务平台！" hreflang="zh-hans" onover-preload="1">知识库<div class="menu-item-description">提供自助服务选项</div></a></li> </ul> </li> <li id="menu-item-167138" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167138"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">用于</a> <ul class="sub-menu"> <li id="menu-item-167164" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-167164"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-business-solutions"></use></svg><a href="https://www.live-agent.cn/business/" title='LiveAgent 为企业定制多行业客户支持解决方案，开启30天免费试用，无需信用卡，轻松提升客户满意度！"' hreflang="zh-hans" onover-preload="1">业务解决方案<div class="menu-item-description">不同业务，不同解决方案</div></a></li> <li id="menu-item-167166" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-167166"><svg class="icon icon-shop"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#shop"></use></svg><a href="https://www.live-agent.cn/industry/" title="发现LiveAgent的全渠道服务台如何无缝适应不同行业需求，从医疗保健到汽车行业，助力提升客户支持和满意度。立即开始免费试用，无需信用卡，体验24/7客户服务和无设置费的优势。" hreflang="zh-hans" onover-preload="1">行业解决方案<div class="menu-item-description">根据行业调整 LiveAgent</div></a></li> <li id="menu-item-738742" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738742"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-use-cases"></use></svg><a href="https://www.live-agent.cn/chenggong-gushi/" title="Explore inspiring success stories of diverse companies using LiveAgent to enhance customer satisfaction, loyalty, and revenue. From global travel agencies like SATUR to innovative startups like FrëschKëscht, discover how businesses thrive with tailored customer support solutions. Start your 14-day free trial today – no credit card required!" hreflang="zh-hans" onover-preload="1">用例<div class="menu-item-description">一种产品，多种用例场景</div></a></li> </ul> </li> <li id="menu-item-167139" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167139"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">集成</a> <ul class="sub-menu"> <li id="menu-item-951153" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951153"><a href="https://www.live-agent.cn/zhenghe/whatsapp/" title="通过 LiveAgent 的 WhatsApp 集成，简化客户沟通，提高满意度和效率。免费试用 14 天，优化客服管理！" hreflang="zh-hans" onover-preload="1">WhatsApp</a></li> <li id="menu-item-167172" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-167172"><a href="/zhenghe/wordpress/" title="轻松将 WordPress 集成到 LiveAgent，快速添加实时对话按钮，提升客户支持与满意度。立即免费试用！" hreflang="zh-hans" onover-preload="1">WordPress</a></li> <li id="menu-item-167173" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-167173"><a href="https://www.live-agent.cn/zhenghe/prestashop/" urlslab_href_old="/integrations/prestashop/" title="提升您的Prestashop商店效率！集成LiveAgent实时对话按钮，为客户提供快速支持并简化订单追踪流程。" hreflang="zh-hans" onover-preload="1">Prestashop</a></li> <li id="menu-item-167174" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-167174"><a href="https://www.live-agent.cn/zhenghe/magento/" urlslab_href_old="/integrations/magento/" title="简化客户沟通和订单追踪！通过 Magento 2 与 LiveAgent 集成，提升服务效率与客户满意度。免费试用30天！" hreflang="zh-hans" onover-preload="1">Magento</a></li> <li id="menu-item-167175" class="icon-header-menu icon-header-menu-shopify menu-item 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menu-item-167180"><a href="/zhenghe/slack/" title="通过 LiveAgent 集成 Slack，实时接收新工单通知，提高团队协作效率，无需打开控制面板，轻松管理支持工作！" hreflang="zh-hans" onover-preload="1">Slack</a></li> <li id="menu-item-167140" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-167140"><a href="/zhenghe/" title="利用 LiveAgent 的集成、插件和应用程序，最大化提升您的服务台软件价值，提高客户满意度。了解如何通过将 AstraQom、GDMS、Owify 和 2APlus 等 VoIP 服务无缝整合到 LiveAgent 平台，优化您的业务运营。立即访问我们的网页，探索更多关于简化集成过程的有价值信息！" hreflang="zh-hans" onover-preload="1">更多集成</a></li> </ul> </li> </ul> </li> <li id="menu-item-167135" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167135"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">资源</a> <ul class="sub-menu"> <li id="menu-item-167141" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167141"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">学习</a> <ul class="sub-menu"> <li id="menu-item-738743" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738743"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#graduation"></use></svg><a href="https://www.live-agent.cn/xuehui/" title="探索 LiveAgent 学院，获取客户服务培训、实用技巧和免费资源，提升客户体验并推动业务增长！" hreflang="zh-hans" onover-preload="1">学院<div class="menu-item-description">成为客户服务专家</div></a></li> <li id="menu-item-738744" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738744"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-templates"></use></svg><a href="https://www.live-agent.cn/dianzi-youjian-muban/" title='获取专业电子邮件模板，提升业务沟通效率！涵盖客户服务、销售、培训等多种场景，一键定制使用。"' hreflang="zh-hans" onover-preload="1">模板<div class="menu-item-description">适用于各种场合的定制模板</div></a></li> <li id="menu-item-886746" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886746"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-checklists"></use></svg><a href="/checklists/" title='获取适合业务需求的专业清单，从呼叫中心到客户服务，优化流程提升效率，点击了解更多！"' hreflang="zh-hans" onover-preload="1">检查表<div class="menu-item-description">如何处理您的流程</div></a></li> </ul> </li> <li id="menu-item-167148" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167148"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" 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Stay updated with industry insights and discover how to build a loyal customer base and keep your team productive." hreflang="zh-hans" onover-preload="1">博客<div class="menu-item-description">关于客户服务和LiveAgent的新闻</div></a></li> <li id="menu-item-738745" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738745"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-glossary"></use></svg><a href="https://www.live-agent.cn/kehu-zhichi-biaodan/" title="探索完整的客户服务术语列表，助您更好地使用服务台软件。了解关键术语，提升支持效率！" hreflang="zh-hans" onover-preload="1">术语表<div class="menu-item-description">学习客户服务术语</div></a></li> <li id="menu-item-167146" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-167146"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">支持门户网站<div class="menu-item-description">如何操作的文章和指南</div></a></li> </ul> </li> <li id="menu-item-167149" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167149"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-167192" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-167192"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-typing-test"></use></svg><a href="https://www.live-agent.cn/dazi-ceshi/" title="提升打字速度，优化效率！使用LiveAgent免费打字测试，提升生产力、客户满意度，体验一流客户服务工具！" hreflang="zh-hans" onover-preload="1">打字测试<div class="menu-item-description">提高打字速度</div></a></li> <li id="menu-item-949839" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-949839"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#menu-reviews"></use></svg><a href="https://www.live-agent.cn/reviews/" title="Explore LiveAgent's detailed software reviews, including CRM, gamification, ticketing, and more, to find the best tools for your business!" hreflang="zh-hans" onover-preload="1">评论<div class="menu-item-description">查看软件功能评论</div></a></li> </ul> </li> <li id="menu-item-167142" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167142"><a href="#" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1">公司</a> <ul class="sub-menu"> <li id="menu-item-339730" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339730"><svg class="icon icon-heart"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#heart"></use></svg><a href="https://www.live-agent.cn/guanyuwomen/guanyu-liveagent/" title="LiveAgent 是功能强大、实惠的客户支持软件，助力全球1.5亿用户优化服务体验。探索创新解决方案！" hreflang="zh-hans" onover-preload="1">关于我们<div class="menu-item-description">了解产品背后的团队</div></a></li> <li id="menu-item-167194" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-167194"><svg class="icon icon-trophy"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.72#trophy"></use></svg><a href="https://www.live-agent.cn/jiangxiang/" title="Discover LiveAgent's prestigious awards and certifications in customer service, help desk, and live chat software. 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Започнете безплатния си пробен период днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/pole-tiketu/" title="Objevte, jak zlepšit zákaznický servis s poli tiketů v LiveAgent. Naučte se vytvářet a spravovat vlastní pole pro efektivní shromažďování informací o zákaznících a jejich dotazech. Vyzkoušejte si to zdarma a zvyšte kvalitu svých služeb!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/ticket-fields/" title="Organisér kundedata effektivt med LiveAgent billetfelter! Opret brugerdefinerede felter og forbedr kundeservice. Prøv gratis i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/ticketfelder/" title="Verbessern Sie Ihren Kundensupport mit benutzerdefinierten Ticketfeldern in LiveAgent! Flexible Datenspeicherung & schnelle Reaktionen. 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Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/champs-de-ticket/" title="Boostez votre service client avec LiveAgent ! Personnalisez les champs de tickets pour des réponses rapides. Essayez gratuitement 14 jours." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/pedia-ticket/" title="Βελτιώστε την υποστήριξή σας με τα προσαρμοσμένα πεδία ticket του LiveAgent. Δωρεάν δοκιμή διαθέσιμη τώρα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/ticket-polja/" title="Otkrijte snagu prilagođenih ticket polja s LiveAgent-om i unaprijedite korisničku podršku. Kreirajte neograničena polja za bolje prikupljanje informacija i optimizirajte komunikaciju. 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Prova gratuitamente e senza vincoli per migliorare il tuo supporto clienti!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/palidzibas-pieteikumu-lauki/" title="Izmēģiniet LiveAgent pielāgotos palīdzības pieteikumu laukus, lai uzlabotu klientu apkalpošanu. Veidojiet neierobežotu skaitu unikālu lauku, piemēram, pasūtījuma ID, un uzlabojiet darba efektivitāti. Bezmaksas 14 dienu izmēģinājuma versija bez kredītkartes datiem!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/bilietu-laukeliai/" title="„LiveAgent“ bilietų laukeliai – rinkite ir tvarkykite svarbią klientų informaciją, gerinkite aptarnavimą bei atsakymo greitį. Išbandykite nemokamai!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/jegy-mezok/" title="Fedezze fel a LiveAgent jegy mezők funkcióját, amely lehetővé teszi, hogy egyedi információkat tároljon ügyfeleiről és kérdéseikről. Hozzon létre korlátlan egyéni mezőket a jobb ügyfélszolgálat érdekében! Ingyenes próba elérhető, kötöttségek nélkül. Próbálja ki most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/ticketvelden/" title='Verbeter klantenservice met LiveAgent ticketvelden! Creëer onbeperkt aangepaste velden, verhoog servicekwaliteit en probeer gratis!"' hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/pola-zgloszen/" title="Twórz nieograniczone pola zgłoszeń w LiveAgent i usprawnij zarządzanie zgłoszeniami klientów. Wypróbuj za darmo!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/campuri-tichet/" title="Creați câmpuri personalizate nelimitate pentru tichete cu LiveAgent! Îmbunătățiți serviciile clienților. Încercați gratuit timp de 14 zile!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/polya-tiketov/" title="Создавайте неограниченное количество пользовательских полей тикетов в LiveAgent для хранения данных клиентов и улучшения поддержки! Попробуйте бесплатно." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/polia-tiketu/" title='Prispôsobte si správu tiketov s vlastnými poliami v LiveAgent. Získajte lepší prehľad a efektivitu! Vyskúšajte 30 dní zdarma."' hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/polja-za-zahtevke/" title='Ustvarite neomejena polja zahtevkov po meri z LiveAgent za hitrejše obdelave zahtevkov. Začnite brezplačni 14-dnevni preizkus danes!"' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">亚洲</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </span> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/tiket-patlang/" title="Tuklasin ang mga benepisyo ng mga patlang ng tiket sa LiveAgent para sa mas mahusay na serbisyo sa kustomer. Lumikha ng pasadyang patlang para sa madaling pagproseso at pag-aayos ng tiket. Subukan ito nang libre ngayon at mapabilis ang pagtugon ng iyong koponan!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/ticket-fields/" title="Khám phá tính năng Trường Phiếu tùy chỉnh của LiveAgent, giúp bạn thu thập thông tin chi tiết để nâng cao trải nghiệm dịch vụ khách hàng. Tạo không giới hạn các trường phiếu như ID đơn hàng hoặc sự đồng ý GDPR. Bắt đầu dùng thử miễn phí 14 ngày, không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">中东</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/ticket-fields/" title="اكتشف كيف تساعدك حقول التذاكر في LiveAgent على تخصيص وتحسين استجابات الدعم من خلال جمع وتخزين معلومات العملاء المهمة. جرّب الآن مجانًا وبدون قيود!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">美洲</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/ticket-fields/" title="Enhance support with LiveAgent's custom ticket fields! Store essential data, speed responses, and improve service quality. Free trial today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/campos-do-ticket/" title='Crie campos de tickets personalizados no LiveAgent para organizar demandas, armazenar dados específicos e melhorar o suporte ao cliente. Teste grátis!"' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.72" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="已复制！"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.live-agent.cn/tezheng/ticket-ziduan/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.live-agent.cn/tezheng/" href="https://www.live-agent.cn/tezheng/" title="了解 LiveAgent 的多渠道服务台软件功能，提升您的客户服务体验。探索 Ticket 管理系统、代理管理、冲突侦测、审计日志等全面特性，适合各种规模的企业，实现高效沟通与自动化操作。" hreflang="zh-hans" onover-preload="1"><span itemprop="name">功能</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Ticket字段</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-ticket">Ticket字段</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent的Ticket字段功能允许用户创建无限制的自定义字段来存储客户信息，如订单ID。字段类型多样，验证选项确保数据准确。立即注册免费试用，无需信用卡。</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">分类:</div> <ul class="compact-header__tags-list"> <li> <a 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ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">您可以在Ticket字段中存储哪些信息？</span></a><a href="#h-types-of-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Ticket字段类型</span></a><a href="#h-validator-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">验证选项</span></a><a href="#h-examples-of-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Ticket字段示例</span></a><a href="#h-how-to-create-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">如何创建Ticket字段</span></a><a href="#h-where-are-ticket-fields-located-inside-the-ticket-view" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Ticket字段位于Ticket视图中的什么位置？</span></a><a href="#h-adding-or-creating-new-ticket-fields-inside-tickets" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">在Ticket中添加或创建新的Ticket字段</span></a><a href="#h-deleting-custom-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">删除自定义Ticket字段</span></a><a href="#h-how-can-you-benefit-from-custom-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">如何从自定义Ticket字段中获益？</span></a><a href="#h-knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">知识库资源</span></a><a href="#h-ready-to-create-unlimited-custom-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="了解 LiveAgent 的 Ticket 字段功能，轻松创建无限制的自定义字段以存储客户信息（如订单 ID）。多种字段类型和验证选项确保数据准确。立即注册免费试用，无需信用卡，提升客户服务体验！" hreflang="zh-hans" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">准备创建无限制的自定义Ticket字段吗？</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.live-agent.cn/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.live-agent.cn/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Ticket字段" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta 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class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 class="wp-block-heading" id="h-what-are-ticket-fields">什么是Ticket字段？</h2> <p>Ticket字段包含关于Ticket的数据。支持代理通常会使用它们来收集和存储关于特定的客户及其问询的附加信息。比如，当客户提出他们的订单存在问题时，您就可以将他们的订单ID保存在自定义Ticket字段中，以便将来进行参考。</p> <figure class="wp-block-image size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Mockup-Ticket-fields.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Mockup Ticket Fields.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/165e8684ef77e955ac13ed2d542b198e/Mockup-Ticket-fields.png.webp 966w, https://www.live-agent.cn/wp/urlslab-download/e02a100395c30cd318b5cd09a7a31ec2/Mockup-Ticket-fields-300x217.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/bfa94a5dc8fdc8c2edc27adaf91ae724/Mockup-Ticket-fields-768x557.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/9845699f348ebfe42b6c467d8f968e24/Mockup-Ticket-fields-69x50.png.webp 69w, https://www.live-agent.cn/wp/urlslab-download/511dda6a0d6fe6944aaeeb55f762ce4d/Mockup-Ticket-fields-35x25.png.webp 35w, https://www.live-agent.cn/wp/urlslab-download/fde7b1a8fe48c517a8e47bb70bef37a8/Mockup-Ticket-fields-462x335.png.webp 462w, https://www.live-agent.cn/wp/urlslab-download/d3ca0c29673920126b564c2535c0387e/Mockup-Ticket-fields-552x400.png.webp 552w, https://www.live-agent.cn/wp/urlslab-download/9a5cf78148c4b14cd7a354f2f41a53ba/Mockup-Ticket-fields-185x134.png.webp 185w, 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https://www.live-agent.cn/wp/urlslab-download/1d2070b9819637f21e042a6198d32ada/Mockup-Ticket-fields-69x50.png 69w, https://www.live-agent.cn/wp/urlslab-download/0ce69b769b1f5f657b587a7b8af8d48b/Mockup-Ticket-fields-35x25.png 35w, https://www.live-agent.cn/wp/urlslab-download/3479bc2e39dd478d67055b686dbe2890/Mockup-Ticket-fields-462x335.png 462w, https://www.live-agent.cn/wp/urlslab-download/ddf882ed1772da9c41966d9964fc441d/Mockup-Ticket-fields-552x400.png 552w, https://www.live-agent.cn/wp/urlslab-download/ebdf6291c6e6230849ac1416e9007c89/Mockup-Ticket-fields-185x134.png 185w, https://www.live-agent.cn/wp/urlslab-download/a118158540d16e64dd49f67dee05ef73/Mockup-Ticket-fields-110x80.png 110w, https://www.live-agent.cn/wp/urlslab-download/ae286659c2e12ef71d8d3646ca678036/Mockup-Ticket-fields-485x351.png 485w, https://www.live-agent.cn/wp/urlslab-download/9b5398e04615602cefb7ebc540d87b0e/Mockup-Ticket-fields-30x22.png 30w, https://www.live-agent.cn/wp/urlslab-download/06a722485efe5093c52d59546d41a062/Mockup-Ticket-fields-250x181.png 250w" urlslab-lazy="yes" sizes="(max-width: 966px) 100vw, 966px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/165e8684ef77e955ac13ed2d542b198e/Mockup-Ticket-fields.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="966" height="700" alt="帮助台Ticketing软件的Ticket字段 - LiveAgent" class="wp-image-216023" data-src="https://www.live-agent.cn/wp/urlslab-download/8a3e069485f70803f295a08c13a454f6/Mockup-Ticket-fields.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <p>作为创建自定义字段的结果，每个支持代理将能够查看与该Ticket相关的基本信息，这可以<a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="/increase-response-speed/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">加快后续的响应</a>并从整体上提高服务质量。</p> <h2 class="wp-block-heading" id="h-what-kind-of-information-can-you-store-in-ticket-fields">您可以在Ticket字段中存储哪些信息？</h2> <p>使用LiveAgent<a href="https://www.live-agent.cn/lp/help-desk-software/" urlslab_href_old="/help-desk-software/" title="简化您的服务台通信，体验多渠道沟通解决方案。LiveAgent 提供功能齐全的工单系统，支持电子邮件、即时聊天、呼叫中心、社交媒体等多种渠道。免费试用14天，无需信用卡。24/7 客户服务，轻松提高客服效率！" hreflang="zh-hans" onover-preload="1">帮助台软件</a>，为您带来无限种可能。比如，您可以用多个数据输入格式选项来创建无限制的自定义Ticket字段。</p> <h3 class="wp-block-heading" id="h-types-of-ticket-fields">Ticket字段类型</h3> <ul class="wp-block-list"><li>文本框（文本输入）</li><li>列表框（带有选项列表的下拉菜单）</li><li>复选框（需要打勾的小框）</li><li>复选框组（用户可以选中多个复选框）</li><li>邮政地址（邮寄地址格式）</li></ul> <figure class="wp-block-gallery columns-2 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2021/08/Ticket-fields-checkbox-group-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket Fields Checkbox Group 1.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/5ae805c70057aa8f7b17d8dabfbbf730/Ticket-fields-checkbox-group-1-1024x561.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/00301022b96b58411eace31468c5f6af/Ticket-fields-checkbox-group-1-300x164.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/067d67ffffc5a232d9ddd09259379264/Ticket-fields-checkbox-group-1-768x420.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/86728582555f4494b1fa05a534c6450d/Ticket-fields-checkbox-group-1-91x50.png.webp 91w, https://www.live-agent.cn/wp/urlslab-download/b34bfcc38111ffbedb9ba0113a700447/Ticket-fields-checkbox-group-1-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/2b9a9740a773f1cef7281c8c880f609b/Ticket-fields-checkbox-group-1-612x335.png.webp 612w, https://www.live-agent.cn/wp/urlslab-download/be7d5ab2a9088f7042d2e90acfbcaaac/Ticket-fields-checkbox-group-1-700x383.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/6dd0c945ddc44547761364af83193b74/Ticket-fields-checkbox-group-1-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/b19a431b16ba71e50d91465ed48bb1dc/Ticket-fields-checkbox-group-1-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/252551a5f51a90285dcf5f579a55436b/Ticket-fields-checkbox-group-1-485x266.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/b57b4b8e2fcdd95ca0d2e727790dd7c5/Ticket-fields-checkbox-group-1-1024x561.png 1024w, https://www.live-agent.cn/wp/urlslab-download/c3ca8076a5ea58f442467e6974962bbe/Ticket-fields-checkbox-group-1-300x164.png 300w, https://www.live-agent.cn/wp/urlslab-download/5b3a2d05c42b979f145132a131d6af84/Ticket-fields-checkbox-group-1-768x420.png 768w, https://www.live-agent.cn/wp/urlslab-download/58ff37d14914333ebbc5f3e83924bef4/Ticket-fields-checkbox-group-1-91x50.png 91w, https://www.live-agent.cn/wp/urlslab-download/323832b7c55ce7a5f77f705be627fad2/Ticket-fields-checkbox-group-1-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/de9ea354a23f213d432494f6ee9857de/Ticket-fields-checkbox-group-1-612x335.png 612w, https://www.live-agent.cn/wp/urlslab-download/f2406794ad2f113c43aa209e7cfc62e6/Ticket-fields-checkbox-group-1-700x383.png 700w, https://www.live-agent.cn/wp/urlslab-download/30baa88874be8b58ac9192b17fc5aba9/Ticket-fields-checkbox-group-1-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/013216b3748a435e868b15cf94cfd1c6/Ticket-fields-checkbox-group-1-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/148e738c069cceeb88576069f3c845a3/Ticket-fields-checkbox-group-1-485x266.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/5ae805c70057aa8f7b17d8dabfbbf730/Ticket-fields-checkbox-group-1-1024x561.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="561" alt="" data-id="400934" data-full-url="https://www.live-agent.cn/wp/urlslab-download/8fd5ab22c897c9d56550b313619ca7b8/Ticket-fields-checkbox-group-1.png" data-link="/features/ticket-fields/attachment/ticket-fields-checkbox-group-1/" class="wp-image-400934" data-src="https://www.live-agent.cn/wp/urlslab-download/b57b4b8e2fcdd95ca0d2e727790dd7c5/Ticket-fields-checkbox-group-1-1024x561.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure></li><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2021/08/Ticket-fields-listbox-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket Fields Listbox 1.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/9b10570b8b1812f49b0a59c3cac89f31/Ticket-fields-listbox-1-1024x559.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/79d5afaeaf8799bcafbcb13d342e01cc/Ticket-fields-listbox-1-300x164.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/b9486f4dcad2279cfe5a695ca321f5ca/Ticket-fields-listbox-1-768x420.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/8864ba30e48d5bbf4eb6c7420cb8897f/Ticket-fields-listbox-1-92x50.png.webp 92w, https://www.live-agent.cn/wp/urlslab-download/11e0dd8ad84c879391608ab0398ae8bf/Ticket-fields-listbox-1-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/f2b84976fc4dbf552d8e3652e66e37e0/Ticket-fields-listbox-1-613x335.png.webp 613w, https://www.live-agent.cn/wp/urlslab-download/f0e11c5a2ae6f41d0a905033b60c4f3c/Ticket-fields-listbox-1-700x382.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/00ae90b4d1de3261afe9de7fd1798dce/Ticket-fields-listbox-1-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/d949c7fb924fdd1726c0ea80c1698a80/Ticket-fields-listbox-1-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/a221e60398da8a67301062bd06a4a4e2/Ticket-fields-listbox-1-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/cae47551d7cea1bbe81416b482ca5f98/Ticket-fields-listbox-1-1024x559.png 1024w, https://www.live-agent.cn/wp/urlslab-download/3fc257d2ee1369d3150c27710653d13d/Ticket-fields-listbox-1-300x164.png 300w, https://www.live-agent.cn/wp/urlslab-download/a61682b32f42e8c3a4c2e54f0dce6915/Ticket-fields-listbox-1-768x420.png 768w, https://www.live-agent.cn/wp/urlslab-download/70ef19cea53f3fa58b46d7b18e465267/Ticket-fields-listbox-1-92x50.png 92w, https://www.live-agent.cn/wp/urlslab-download/1c167db0b89ec0d7fd9a655b0f4a2705/Ticket-fields-listbox-1-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/5f17e97a6cbfa2f75ba4a157031e33c5/Ticket-fields-listbox-1-613x335.png 613w, https://www.live-agent.cn/wp/urlslab-download/635b39ca2bc8712d521c2a25a54489e1/Ticket-fields-listbox-1-700x382.png 700w, https://www.live-agent.cn/wp/urlslab-download/61076b569c7946f650afe5b1f759345b/Ticket-fields-listbox-1-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/d394bbb7b878c536d5b04a391c320bfb/Ticket-fields-listbox-1-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/cb44a3fddaa5fb27ffd8bebb1003d616/Ticket-fields-listbox-1-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/9b10570b8b1812f49b0a59c3cac89f31/Ticket-fields-listbox-1-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" data-id="400963" data-full-url="https://www.live-agent.cn/wp/urlslab-download/2b9102ad5a8744fd64f97deabb499399/Ticket-fields-listbox-1.png" data-link="/features/ticket-fields/attachment/ticket-fields-listbox-1/" class="wp-image-400963" data-src="https://www.live-agent.cn/wp/urlslab-download/cae47551d7cea1bbe81416b482ca5f98/Ticket-fields-listbox-1-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure></li></ul></figure> <p>验证选项可以确保输入自定义Ticket字段的所有数据都是正确的。</p> <h3 class="wp-block-heading" id="h-validator-options">验证选项</h3> <ul class="wp-block-list"><li>无验证</li><li>自定义正则表达式（this\s+is\s+text）</li><li>整数（可为正、负或零的整数）</li><li>十进制数（非整数，比如2.25或1.6）</li><li>字母数字字符串（字母和数字）</li><li>带空格的字母数字字符串</li><li>网站地址/URL（https://www.liveagent.com）</li><li>IPv4或IPv6 （192.0. 2.146或2001:0db8:85a3:0000:0000:8a2e:0370:7334）</li><li>电子邮件地址（hello@liveagent.com）</li><li>信用卡号码（1234-4567-7891-2345）</li><li>美国电话号码（888-257-8754）</li><li>国际电话号码（+421 2 33 456 826）</li><li>日期格式（YYYY-MM-dd或YYYY/MM/dd或dd-MM-YYYY）</li><li>时间格式（HH: MM）</li><li>社会安全号码（123-45-6789）</li></ul> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Create unlimited custom ticket fields</p> <p class="BlockDiscover__text">Create unique ticket fields (such as order ID, or GDPR consent) to provide the best possible customer service experiences. Try it today. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/mian-fei-shi-yong/" class="Button Button--knockout" title="注册LiveAgent，立即开启14天免费试用！无需信用卡，体验卓越客服工具，提高客户满意度。" hreflang="zh-hans" onover-preload="1"> <span>Start free 14-day trial</span> </a> 安排演示 </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-examples-of-ticket-fields">Ticket字段示例</h2> <p>不知道什么样的Ticket字段可能会有帮助？查看我们的示例以获取灵感。</p> <ul class="wp-block-list"><li>订单ID</li><li>信用卡号码</li><li>社会安全号码</li><li>信用评分</li><li>错误的促销代码</li><li>退还的原因</li><li>网站</li><li>账户名称</li><li>性别和称谓</li></ul> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/ticket-fields.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket Fields.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/ccd0b198d8f48f30227c2c1243f2e591/ticket-fields-1024x558.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/6c1d8cafbc13f7b455a7f1d0affb4516/ticket-fields-300x164.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/b4321a64e4566c315aa456c99f425c72/ticket-fields-768x419.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/7263da3b91c1513bd627808c868eb8ec/ticket-fields-92x50.png.webp 92w, https://www.live-agent.cn/wp/urlslab-download/88b44058b8a170599852c5ac8435108e/ticket-fields-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/576c8c785d299a4425de12892b725f78/ticket-fields-614x335.png.webp 614w, https://www.live-agent.cn/wp/urlslab-download/7e370583aa76f3f9da8bc4c2f49f3b92/ticket-fields-700x382.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/24c23c3f1236f0c5c14d29a3f66e185a/ticket-fields-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/38e30ee742f849255daeb8ac32877250/ticket-fields-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/75bded3c77bf6d2960793a9e482c20a5/ticket-fields-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/a4ea1ade2c9b810c5a0e9e746fc09d76/ticket-fields-1024x558.png 1024w, https://www.live-agent.cn/wp/urlslab-download/b575679908c27cf44e53ec9bc0c14359/ticket-fields-300x164.png 300w, https://www.live-agent.cn/wp/urlslab-download/2544db23b41a10f3d780e2ff701ed63c/ticket-fields-768x419.png 768w, https://www.live-agent.cn/wp/urlslab-download/2df841365b582a4c0f39f49baf2837e6/ticket-fields-92x50.png 92w, https://www.live-agent.cn/wp/urlslab-download/2b6e9d598515313c30aaf3516023138b/ticket-fields-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/a3aa4c0d0293e3240b3e95120d567593/ticket-fields-614x335.png 614w, https://www.live-agent.cn/wp/urlslab-download/79f2d2eb29b38a6b5d946ba927a9fd20/ticket-fields-700x382.png 700w, https://www.live-agent.cn/wp/urlslab-download/9cfa23d05e3a12f9f53da5f7e7d053bd/ticket-fields-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/b599ebde2dc0a31a4d8b97080ba61462/ticket-fields-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/afb608f2a412b0eed38d1c5ffa01d6d1/ticket-fields-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/ccd0b198d8f48f30227c2c1243f2e591/ticket-fields-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="Ticket字段" class="wp-image-401040" data-src="https://www.live-agent.cn/wp/urlslab-download/a4ea1ade2c9b810c5a0e9e746fc09d76/ticket-fields-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-to-create-ticket-fields">如何创建Ticket字段</h2> <ol class="wp-block-list"><li>登录到LiveAgent。</li><li>点击<strong>配置</strong>。</li><li>点击<strong>系统</strong>。</li><li>点击<strong>Ticket字段</strong>。</li><li>点击搜索栏边上的橙色<strong>创建</strong>按钮。</li><li><b>为您的自定义Ticket字段设置一个代码名称。</b> 比如，它可以是“order_id”或者“reimbursement”。请注意，代码中只允许小写字母、数字、连字符或下划线。不能使用空格。</li><li><strong>为您的自定义Ticket字段命名。 </strong>您可以将其命名为“订单ID”或“退还原因”，且没有任何格式限制。</li><li><b>点击类型并选择最适合您的输入选项。</b>您可以选择以下格式：文本框输入、列表框、复选框、复选框组或邮政地址。</li></ol> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/Create-ticket-field.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Create Ticket Field.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/27bb14286a2e156c884d79003b44590b/Create-ticket-field-1024x558.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/0fd9ea1e70c0859ac4339659adb849e8/Create-ticket-field-300x163.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/0d38c80244144e2e45dd5dbd554a672d/Create-ticket-field-768x418.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/eed321bef2c4dbf753a039125b9e7d7e/Create-ticket-field-92x50.png.webp 92w, https://www.live-agent.cn/wp/urlslab-download/315e5232b96c3da4eaf5e00cb04319cf/Create-ticket-field-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/070d866e0ebc82a76367e3240df2b1cd/Create-ticket-field-615x335.png.webp 615w, https://www.live-agent.cn/wp/urlslab-download/f35457d556fbc10724f89d5b88749dff/Create-ticket-field-700x381.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/cb9be66959f7e4f10591004c994e4955/Create-ticket-field-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/827703f308a4820d09ff14129d1d384e/Create-ticket-field-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/9302c039b726702d44690a5c8e5226d7/Create-ticket-field-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/6fbd6f34fdb847b48d1f35fd5e735fb0/Create-ticket-field-1024x558.png 1024w, https://www.live-agent.cn/wp/urlslab-download/ddcf7f239adba9eefe602c0de849a525/Create-ticket-field-300x163.png 300w, https://www.live-agent.cn/wp/urlslab-download/20bc0ff59190390d9bfcfa8a0071ce30/Create-ticket-field-768x418.png 768w, https://www.live-agent.cn/wp/urlslab-download/fea5d429b5243ed3f3a9d4dd54ffb6df/Create-ticket-field-92x50.png 92w, https://www.live-agent.cn/wp/urlslab-download/407d2b45297740ba073910621c183571/Create-ticket-field-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/27d7e4ee2af65c5fbc17f1587a249b16/Create-ticket-field-615x335.png 615w, https://www.live-agent.cn/wp/urlslab-download/13f00bba7c0823084ccaaf281a5e61ba/Create-ticket-field-700x381.png 700w, https://www.live-agent.cn/wp/urlslab-download/24b9b3119dc819f7c499311668ddfaf5/Create-ticket-field-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/4ab4b5fc9d85ee12b72c50bd6a0bc8b2/Create-ticket-field-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/322b9a467632db2fb8f694fc59ff98a9/Create-ticket-field-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/27bb14286a2e156c884d79003b44590b/Create-ticket-field-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="创建一个Ticket字段" class="wp-image-401075" data-src="https://www.live-agent.cn/wp/urlslab-download/6fbd6f34fdb847b48d1f35fd5e735fb0/Create-ticket-field-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <p><strong>可选：</strong>点击描述并为自定义Ticket字段添加表述。您和您的员工可以在阅读说明后找到更多关于Ticket字段的细节。</p> <ol class="wp-block-list" start="9"><li><b>选择可见选项</b>，并选择是否希望Ticket字段在Ticket信息面板中始终可见。</li><li>点击<strong>创建</strong>。</li></ol> <h2 class="wp-block-heading" id="h-where-are-ticket-fields-located-inside-the-ticket-view">Ticket字段位于Ticket视图中的什么位置？</h2> <p>当您处理Ticket时，您可以在屏幕的右下角找到Ticket字段。字段图标会帮助您找到它们。</p> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/ticket-view-ticket-field.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket View Ticket Field.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/5a05db4233faa7e5057cfd5bb6703029/ticket-view-ticket-field-1024x560.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/6ac94a7b381fb020d6fa9184d66fb63d/ticket-view-ticket-field-300x164.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/abec3fc69af8053f59d42efff3679877/ticket-view-ticket-field-768x420.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/401894b6f25a254704dc0e7bbe95c66d/ticket-view-ticket-field-91x50.png.webp 91w, https://www.live-agent.cn/wp/urlslab-download/ded70943e9bfedb0fd7d0230740b4a7c/ticket-view-ticket-field-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/a16ad364d4250cd388edc744daf8072d/ticket-view-ticket-field-612x335.png.webp 612w, https://www.live-agent.cn/wp/urlslab-download/f7d04649cf55569b9955b937c659ab12/ticket-view-ticket-field-700x383.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/9c72597aee7c8c7f4bf08c126ce195cd/ticket-view-ticket-field-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/d05b693b8bec855f74e5af613d5537e2/ticket-view-ticket-field-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/e47fa6b71b8d37edcce0a2d08913e515/ticket-view-ticket-field-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/026180c38d7681168a82b468e0924dab/ticket-view-ticket-field-1024x560.png 1024w, https://www.live-agent.cn/wp/urlslab-download/629d95ae5d502aa5e3736caf9e0f163b/ticket-view-ticket-field-300x164.png 300w, https://www.live-agent.cn/wp/urlslab-download/9ecd57306d331cce544a088ae06f1a77/ticket-view-ticket-field-768x420.png 768w, https://www.live-agent.cn/wp/urlslab-download/c8806505d53c910a9d89233ff6377584/ticket-view-ticket-field-91x50.png 91w, https://www.live-agent.cn/wp/urlslab-download/89b8aa2599ecc7eb83315e3978f05598/ticket-view-ticket-field-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/bb65809748dbe71e33815b0046f206cd/ticket-view-ticket-field-612x335.png 612w, https://www.live-agent.cn/wp/urlslab-download/cd8617074290926e2d79ee2d01432a87/ticket-view-ticket-field-700x383.png 700w, https://www.live-agent.cn/wp/urlslab-download/9e2549b4dff41be7f6a5103a5fc96ae2/ticket-view-ticket-field-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/06ff79d212a4020d361bbcf7f932e6b5/ticket-view-ticket-field-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/dbdbbf766c0a3554a7d80ab8d77f7925/ticket-view-ticket-field-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/5a05db4233faa7e5057cfd5bb6703029/ticket-view-ticket-field-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="Ticket视图中的Ticket字段" class="wp-image-401112" data-src="https://www.live-agent.cn/wp/urlslab-download/026180c38d7681168a82b468e0924dab/ticket-view-ticket-field-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-adding-or-creating-new-ticket-fields-inside-tickets">在Ticket中添加或创建新的Ticket字段</h2> <ol class="wp-block-list"><li>登录到LiveAgent。</li><li>点击<strong>Ticket</strong>。</li><li>通过点击<b>选择一张Ticket</b>。</li><li>点击屏幕右下角的<strong>字段</strong>。</li><li>点击<strong>添加字段</strong>。</li><li>按照说明的<strong>6-10步</strong>进行操作。</li><li><strong>填写</strong>您刚刚创建的<b>Ticket字段。</b></li><li>点击<strong>保存</strong>。</li></ol> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/create-field-in-ticket.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Create Field In Ticket.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/e746540a5758a765344942aea42aac65/create-field-in-ticket-1024x560.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/aec7fbee1ae7480f036213920ff2aa54/create-field-in-ticket-300x164.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/bfaf46064c0793781076006c29d93458/create-field-in-ticket-768x420.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/4852573cdcd61854f63c29f1b223ab62/create-field-in-ticket-92x50.png.webp 92w, https://www.live-agent.cn/wp/urlslab-download/ee26a43d562622865317e2530f9cda39/create-field-in-ticket-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/ccf4ce92a68009c562c1e46400a467b2/create-field-in-ticket-613x335.png.webp 613w, https://www.live-agent.cn/wp/urlslab-download/13a0b7394207f6c757948b7dba38788e/create-field-in-ticket-700x382.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/d297afe4e8357e78836aff6b61794396/create-field-in-ticket-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/fbb2dfa2baa15ae1263df46b50b186cb/create-field-in-ticket-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/b37e3328dea5a34e47f662e9fe14f22c/create-field-in-ticket-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/bb9b9422fedb60b2481adefd1980894a/create-field-in-ticket-1024x560.png 1024w, https://www.live-agent.cn/wp/urlslab-download/6806aa95094f3ca48eb25e75969b4ac1/create-field-in-ticket-300x164.png 300w, https://www.live-agent.cn/wp/urlslab-download/2039371c812e2ad5a538469de180f2a0/create-field-in-ticket-768x420.png 768w, https://www.live-agent.cn/wp/urlslab-download/c4cb5b2e349adbacc09a96d4a788f39f/create-field-in-ticket-92x50.png 92w, https://www.live-agent.cn/wp/urlslab-download/e5c366d9329d977c55612bf0f0fec468/create-field-in-ticket-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/61391f234537234fa87388588465e2b3/create-field-in-ticket-613x335.png 613w, https://www.live-agent.cn/wp/urlslab-download/37e2be9168d7fe143fd5469a176ab981/create-field-in-ticket-700x382.png 700w, https://www.live-agent.cn/wp/urlslab-download/9f58f247d6dc40d7b425d9684d1918ac/create-field-in-ticket-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/f61284a0be98e246514800e2b7c51aee/create-field-in-ticket-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/47b1518af8a1271fcd8fbff773c32481/create-field-in-ticket-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/e746540a5758a765344942aea42aac65/create-field-in-ticket-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="在Ticket视图中添加一个新的Ticket字段" class="wp-image-401147" data-src="https://www.live-agent.cn/wp/urlslab-download/bb9b9422fedb60b2481adefd1980894a/create-field-in-ticket-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="h-deleting-custom-ticket-fields">删除自定义Ticket字段</h2> <p>要从Ticket中删除自定义Ticket字段，请单击它旁边的垃圾图标。同样的，如果您想完全删除一个自定义Ticket字段（并从所有Ticket中删除它）：</p> <ol class="wp-block-list"><li>登录到LiveAgent。</li><li>点击<strong>配置</strong>。</li><li>点击<strong>系统</strong>。</li><li>点击<strong>Ticket字段</strong>。</li><li>找到您想删除的Ticket字段并<strong>点击垃圾图标</strong>。</li><li>在确认框中点击<strong>是的</strong>。</li></ol> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/delete-ticket-field.png" data-lightbox="gallery"><picture><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/c230a5752e0d5b1abb735bea6ecc095c/delete-ticket-field-1024x558.png.webp 1024w, https://www.live-agent.cn/wp/urlslab-download/c8c529389f409ebae783be9b9d6446e0/delete-ticket-field-300x163.png.webp 300w, https://www.live-agent.cn/wp/urlslab-download/7082bc9c5de8a351a3333a8ad570880d/delete-ticket-field-768x418.png.webp 768w, https://www.live-agent.cn/wp/urlslab-download/7dd190875e0e0ae5600d63920cfabcfe/delete-ticket-field-92x50.png.webp 92w, https://www.live-agent.cn/wp/urlslab-download/9585588efbf3b374f1185352e20ca3c4/delete-ticket-field-46x25.png.webp 46w, https://www.live-agent.cn/wp/urlslab-download/0347d76985940d7d072116fc8e4dc73d/delete-ticket-field-615x335.png.webp 615w, https://www.live-agent.cn/wp/urlslab-download/07e2171cba2c79beb1dadacc4ba73b72/delete-ticket-field-700x381.png.webp 700w, https://www.live-agent.cn/wp/urlslab-download/fef853b4f988b8adfe0ccaaf16dda75d/delete-ticket-field-185x101.png.webp 185w, https://www.live-agent.cn/wp/urlslab-download/b5387384b6f38e612d6421dab5552ccf/delete-ticket-field-110x60.png.webp 110w, https://www.live-agent.cn/wp/urlslab-download/8208c01e6e50f699961fe513480d7bb3/delete-ticket-field-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/141c977b34c21144aad95acf8db5bbb3/delete-ticket-field-1024x558.png 1024w, https://www.live-agent.cn/wp/urlslab-download/43593276cd0d232cee5ec7a622196b02/delete-ticket-field-300x163.png 300w, https://www.live-agent.cn/wp/urlslab-download/2784d8c6b40b5c3d8fed6b8d97fb7d24/delete-ticket-field-768x418.png 768w, https://www.live-agent.cn/wp/urlslab-download/5adc449bc2b06d0d03e8b074a8de5934/delete-ticket-field-92x50.png 92w, https://www.live-agent.cn/wp/urlslab-download/f97b60d3513c4db46d851ddb5aa59a27/delete-ticket-field-46x25.png 46w, https://www.live-agent.cn/wp/urlslab-download/04484aac9b2ef4eca3acd446f25d4e09/delete-ticket-field-615x335.png 615w, https://www.live-agent.cn/wp/urlslab-download/d50f871de749e923f2a8b2b9bfe50613/delete-ticket-field-700x381.png 700w, https://www.live-agent.cn/wp/urlslab-download/a89d8ff365baa91846a37c1fab8b54c5/delete-ticket-field-185x101.png 185w, https://www.live-agent.cn/wp/urlslab-download/246894a32282e964db2a85051afb1191/delete-ticket-field-110x60.png 110w, https://www.live-agent.cn/wp/urlslab-download/07fb1c71ef2ddb0b9aa1d85d4800a66c/delete-ticket-field-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.cn/wp/urlslab-download/c230a5752e0d5b1abb735bea6ecc095c/delete-ticket-field-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="删除Ticket字段" class="wp-image-401205" data-src="https://www.live-agent.cn/wp/urlslab-download/141c977b34c21144aad95acf8db5bbb3/delete-ticket-field-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-custom-ticket-fields">如何从自定义Ticket字段中获益？</h2> <p>自定义Ticket字段可以帮助您<a href="https://www.liveagent.com/customer-support-glossary/customer-support/" urlslab_href_old="/improve-customer-service/" title="Elevate your business in 2025 with innovative customer support strategies, tech advancements, and tips for building exceptional teams." hreflang="en-US" onover-preload="1">提供更好的服务</a>。通过掌握所有的Ticket信息，您将能够提供快速、专业且个性化的客户支持。此外，自定义信息对于所有的支持代理可用，使其更容易无缝式地转移Ticket。</p> <p>比如，假设给代理分配了一个包含<a href="https://www.live-agent.cn/tezheng/hybrid-ticket-stream/" urlslab_href_old="/features/hybrid-ticket-stream/" title="提升客户支持效率！LiveAgent 的混合 Ticket 流整合多渠道沟通，为客户提供无缝体验。立即免费试用！" hreflang="zh-hans" onover-preload="1">冗长的沟通环节</a>的开放Ticket。有了自定义的Ticket字段，他们可以很容易地找到必要的信息，而不是通过浏览整个环节来找到它。</p> <p>假设客户想要更新他们的退款进度。比起必须浏览以前的消息来查找客户的订单ID，更有甚者是必须向客户询问订单的ID，代理可以通过自定义的Ticket字段轻松地访问这些信息。</p> <div class="Gutenberg"> <section class="SliderTestimonials SliderTestimonials--shadow Block"> <div class="wrapper"> </div> </section> </div> <h2 class="wp-block-heading" id="h-knowledge-base-resources">知识库资源</h2> <ul class="wp-block-list"><li><a href="https://support.liveagent.com/066240-Ticket-fields?r=1" urlslab_href_old="http://support.ladesk.com/066240-Ticket-fields" title='Learn how to create and add custom ticket fields in LiveAgent to gather more info and enhance ticket management. Unlimited options available!"' hreflang="en-US">Ticket字段设置</a></li><li>Ticket字段[已解释]</li><li>自定义Ticket字段 [已解释]</li><li><a href="https://www.live-agent.cn/tezheng/ticket-customer-insights-crm/" urlslab_href_old="/features/ticket-customer-insights-crm/" title="提升营销与销售！LiveAgent 的客户洞察 CRM 提供定制字段、数据迁移及多插件集成，免费试用30天。" hreflang="zh-hans" onover-preload="1">Ticket/客户洞察（CRM）</a></li><li><a href="https://www.liveagent.com/app/uploads/2019/09/Custom-fields.svg" urlslab_href_old="/customer-support-glossary/custom-fields/" title="App - Uploads - 2019 - 09 - Custom Fields.svg" onover-preload="1">自定义字段 [已解释]</a></li><li><a href="https://www.live-agent.cn/tezheng/contact-fields/" urlslab_href_old="/features/contact-fields/" title="探索LiveAgent的联系人字段，了解如何存储和管理客户详细信息，如姓名、联系方式和职位。使用自定义字段提升自动化功能，实现个性化服务，提高客户满意度。立即注册免费试用，无需附加条件。" hreflang="zh-hans" onover-preload="1">联系字段</a></li><li><a href="https://www.live-agent.cn/kehu-zhichi-biaodan/ticket-detail/" urlslab_href_old="/customer-support-glossary/ticket-detail/" title="了解LiveAgent工单详情，掌握主题、字段等管理工具，免费试用30天，无需信用卡，提高客户服务效率！" hreflang="zh-hans" onover-preload="1">Ticket细节[已解释]</a></li><li><a href="https://support.liveagent.com/147815-Set-visitor-specific-values-with-javascript" title="Easily set visitor-specific data like name, email, or custom fields in LiveAgent using JavaScript for personalized chat experiences!" hreflang="en-US">用JavaScript设置特定的访问者值</a></li><li><a href="https://support.liveagent.com/487334-How-to-automatically-fill-a-custom-ticketcontact-field?r=1" urlslab_href_old="https://support.liveagent.com/487334-How-to-automatically-fill-a-custom-ticketcontact-field/" title="Auto-fill custom ticket fields in LiveAgent using rules and regex. Perfect for updating fields with data from external forms." hreflang="en-US">如何自动化填写Ticket字段</a></li></ul> <figure class="wp-block-embed is-provider-youtube wp-block-embed-youtube"> <div class="wp-block-embed__wrapper">https://youtu.be/3zYfDwqNj0U</div></figure> <h2 class="wp-block-heading" id="h-ready-to-create-unlimited-custom-ticket-fields">准备创建无限制的自定义Ticket字段吗？</h2> <p>创建独特的Ticket字段（比如订单ID或GDPR），以尽可能提供最好的客户服务体验。从今天就<a href="/mian-fei-shi-yong/" title="注册LiveAgent，立即开启14天免费试用！无需信用卡，体验卓越客服工具，提高客户满意度。" hreflang="zh-hans" onover-preload="1">开始14天的免费试用</a>。无需信用卡。</p> <div class="Gutenberg"> <section class="ShortTrial Block Block--background"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div> <div class="elementor-widget-heading"> <div class="elementor-widget-container"> <h2 id="h-e4bb8ae5a4a9e5b0b1e8af95e794a8liveagent">今天就试用LiveAgent</h2> </div> </div> <div class="elementor-widget-text-editor"> <div class="elementor-text-editor"> <p>我们提供从大部分热门帮助台解决方案进行迁移的服务。</p> </div> </div> </div> <div class="elementor-column elementor-inner-column"> <div class="ShortTrial__form"> <div class="Newsletter__form"> <form action="/mian-fei-shi-yong/" method="post"> <input type="email" value="" placeholder="工作邮箱" name="mail" class="Input" required=""> <button type="submit" name="subscribe" class="Button Button--full"> <span>注册</span> </button> </form> </div> <div class="Portals__text__details"> <div class="Portals__text__details__stars"> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/icon_star_black.svg"></span> </div> <p>3000+ 评论 <a href="/jiangxiang/" title="Discover LiveAgent's prestigious awards and certifications in customer service, help desk, and live chat software. Try it free for 14 days!" hreflang="zh-hans" onover-preload="1"><img decoding="async" alt="Capterra" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/logo_capterra_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></a> <a href="/jiangxiang/" title="Discover LiveAgent's prestigious awards and certifications in customer service, help desk, and live chat software. Try it free for 14 days!" hreflang="zh-hans" onover-preload="1"><img decoding="async" alt="GetApp" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/logo_getapp_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></a> <a href="/jiangxiang/" title="Discover LiveAgent's prestigious awards and certifications in customer service, help desk, and live chat software. 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