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href="/display/ADMINJIRASERVER0905/Creating+a+notification+scheme">9.5</a></li> <li><a href="/display/ADMINJIRASERVER0904/Creating+a+notification+scheme">9.4</a></li> <li><a href="/display/ADMINJIRASERVER0903/Creating+a+notification+scheme">9.3</a></li> <li><a href="/display/ADMINJIRASERVER0902/Creating+a+notification+scheme">9.2</a></li> <li><a href="/display/ADMINJIRASERVER0901/Creating+a+notification+scheme">9.1</a></li> <li><a href="/display/ADMINJIRASERVER0900/Creating+a+notification+scheme">9.0</a></li> <li><a href="/display/ADMINJIRASERVER0822/Creating+a+notification+scheme">8.22</a></li> <li><a href="/display/ADMINJIRASERVER0821/Creating+a+notification+scheme">8.21</a></li> <li><a href="/display/ADMINJIRASERVER0820/Creating+a+notification+scheme">8.20</a></li> <li class="see-all"><a href="/display/ALLDOC/Applications+and+Tools+Documentation+Directory">See all</a></li> </ul> </div> </div> </div> </div> </div> <h1 class="page-title">Creating a notification scheme</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-progress-indicator"> <h4>Project screens, schemes and fields</h4> <ul> <li class="progress-page-visited"><a href="/adminjiraserver101/managing-custom-fields-1455428337.html">Managing custom fields</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/managing-system-fields-1455428383.html">Managing system fields</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/specifying-field-behavior-1455428388.html">Specifying field behavior</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/defining-a-screen-1455428425.html">Defining a screen</a></li> <li class="progress-page-current"><a href="/adminjiraserver101/creating-a-notification-scheme-1455428470.html">Creating a notification scheme</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>On this page</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Administering+Jira+applications">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <p>Jira applications can generate <strong>email notifications</strong> for various events that happen throughout the lifecycle of an issue, including custom events. Notifications are defined within a notification<em> </em>scheme (see below), which associates particular events with particular email recipients. The notification scheme is then assigned to a particular <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/defining-a-project-1455428148.html" class="conf-macro output-inline" data-hasbody="true">project</a>.</p><p>You can use the same notification scheme for more than one project.</p> <p><span style="font-size: 20.0px;letter-spacing: -0.008em;">Default notification scheme</span></p><p>Jira applications are pre-packaged with a notification scheme called the <strong>Default notification scheme</strong>:</p><ul><li>This scheme is associated with all new projects by default. This means that if you have an <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/configuring-an-smtp-mail-server-to-send-notifications-1455428757.html" class="conf-macro output-inline" data-hasbody="true">outgoing (SMTP) mail server</a> set up, email notifications will be sent as soon as there is any activity (e.g. issues created) in the new project.</li><li>You can disassociate this notification scheme from the project via the <strong>Project summary</strong> page, as described <a data-macro-name="sp-plaintextbody-link" href="#Creatinganotificationscheme-assigning_scheme_to_project" class="conf-macro output-inline" data-hasbody="true">below</a>.</li><li>You can modify this scheme, or create other notification schemes for particular projects.</li></ul> <h2 id="Creatinganotificationscheme-Managingnotificationsschemes">Managing notifications schemes</h2><p> </p><div class="admonition-block info-block conf-macro output-block conf-macro output-block" data-hasbody="false" data-macro-name="include"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>For all of the following procedures, you must be logged in as a user with the <strong>Jira administrators</strong> <a href="/jpm/managing-global-permissions-598836543.html">global permission</a>.</p> </div><p></p><h3 id="Creatinganotificationscheme-Createanotificationscheme">Create a notification scheme</h3><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">In the upper-right corner of the screen, select <strong>Administration <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img width="18" class="confluence-embedded-image confluence-thumbnail" src="/adminjiraserver101/files/1455427415/1455427416/1/1526048028212/cog_icon.png"></span></strong> > <strong>Issues</strong>.</div><br><span class="confluence-embedded-file-wrapper conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img class="confluence-embedded-image" src="/adminjiraserver101/files/1455427550/1455427551/1/1657121566450/Issues_button.png"></span></li><li>In the sidebar, select <strong>Notification schemes</strong> to open the Notification schemes page, which lists all the current notification schemes in your Jira installation.</li><li>Start creating the new notification scheme, by doing either of the following:<br><ul><li>Select the <strong>Copy</strong> link to copy an existing notification scheme. If you have a notification scheme whose event recipients are reasonably similar to what you require, creating a copy is the quickest way to add a new scheme.<br>OR</li><li>Select the <strong>Add notification scheme</strong> button. On the <strong>Add notification scheme</strong> page, enter a name for the notification scheme and a short description of the scheme.</li></ul></li><li>If you added a new notification scheme or you copied an existing one but have clicked the <strong>Edit</strong> link to modify the automatically generated name and/or description of the copied notification scheme:<br><ol><li>Enter a name (or modify the existing one) for the notification scheme (e.g. "Angry nerds Nnotification scheme").</li><li><em>(Optional)</em> Enter a description (or modify the existing one) for the notification scheme.</li><li>Select the <strong>Add</strong> button to create the notification scheme.</li></ol></li><li>Add notifications/recipients as described <a data-macro-name="sp-plaintextbody-link" href="#Creatinganotificationscheme-Edit_Notifications" class="conf-macro output-inline" data-hasbody="true">below</a>.</li><li>Associate your new notification scheme with a project as described <a data-macro-name="sp-plaintextbody-link" href="#Creatinganotificationscheme-assigning_scheme_to_project" class="conf-macro output-inline" data-hasbody="true">below</a>.</li></ol><h3 id="Creatinganotificationscheme-add_notificationAddaneventrecipienttoanotificationscheme"><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Creatinganotificationscheme-add_notification"></span><span id="add_notification"></span></span>Add an event recipient to a notification scheme</h3><p>To add a new recipient for a particular event:</p><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">In the upper-right corner of the screen, select <strong>Administration <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img width="18" class="confluence-embedded-image confluence-thumbnail" src="/adminjiraserver101/files/1455427415/1455427416/1/1526048028212/cog_icon.png"></span></strong> > <strong>Issues</strong>.</div></li><li>In the sidebar, select <strong>Notification schemes</strong> to open the Notification schemes page, which lists all the current notification schemes in your Jira installation.</li><li>Find your notification scheme, and click its linked name to open the <strong>Edit notifications</strong> page. <br>The <strong>Edit notifications</strong> page lists all of the <a data-macro-name="sp-nobody-link" href="#Creatinganotificationscheme-events" class="conf-macro output-inline" data-hasbody="false">events</a> , along with the recipients who will receive notifications when each event occurs.</li><li>Select <strong>Add</strong> in the appropriate event row (see the list of <a data-macro-name="sp-nobody-link" href="#Creatinganotificationscheme-events" class="conf-macro output-inline" data-hasbody="false">events</a> below), which opens the <strong>Add notification</strong> page, where you can choose who to notify (about the event) from the list of available <a data-macro-name="sp-nobody-link" href="#Creatinganotificationscheme-recipients" class="conf-macro output-inline" data-hasbody="false">recipients</a> (see below).</li><li>Select the appropriate recipient (filling in any required information for your particular choice of recipient).</li><li>Select <strong>Add</strong>. You are taken back to the <strong>Edit notifications</strong> page (see <a data-macro-name="sp-plaintextbody-link" href="#Creatinganotificationscheme-Edit_Notifications" class="conf-macro output-inline" data-hasbody="true">above</a>), with the notification you just specified now listed against the appropriate issue event.</li><li>If you make a mistake, or you would like to remove who is being notified, simply click the <strong>Delete</strong> link beside the person/group/role.</li></ol><h3 id="Creatinganotificationscheme-assigning_scheme_to_projectAssociateanotificationschemewithaproject"><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Creatinganotificationscheme-assigning_scheme_to_project"></span><span id="assigning_scheme_to_project"></span></span>Associate a notification scheme with a project</h3><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">In the upper-right corner of the screen, select <strong>Administration <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img width="18" class="confluence-embedded-image confluence-thumbnail" src="/adminjiraserver101/files/1455427415/1455427416/1/1526048028212/cog_icon.png"></span></strong> > <strong>Projects</strong>.</div></li><li>In the sidebar, select <strong>Notifications </strong>and then select the name of the current scheme (e.g. <strong>Default notification scheme</strong>) or <strong>None</strong> (if the project is not yet associated with a scheme) to display details of the project's current notification scheme.</li><li>Select the <strong>Actions</strong> dropdown and choose <strong>Use a different scheme</strong> (or <strong>Select a scheme</strong>).</li><li>On the subsequent <strong>Associate notification scheme to project</strong> page, which lists all available notification schemes, select the notification scheme you want to associate with the project and click the <strong>Associate</strong> button.</li></ol><h4 id="Creatinganotificationscheme-eventsEvents"><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Creatinganotificationscheme-events"></span><span id="events"></span></span>Events</h4><p>Jira applications support the following events, which can generate email notifications (as defined in a notification scheme).</p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>Each event will be sent in a separate email, but you can enable <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/configuring-email-notifications-1455428750.html" class="conf-macro output-inline" data-hasbody="true">batching of email notifications</a> to get similar events grouped in a single summary email.</p> </div> <div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col><col></colgroup><tbody><tr><th class="confluenceTh"><p>Event</p></th><th class="confluenceTh"><p>Description</p></th></tr><tr><td class="confluenceTd"><p>Issue created</p></td><td class="confluenceTd"><p>An issue has been entered into the system.</p></td></tr><tr><td class="confluenceTd"><p>Issue updated</p></td><td class="confluenceTd"><p>An issue has had its details changed. This includes the deletion of an issue comment.</p></td></tr><tr><td class="confluenceTd"><p>Issue assigned</p></td><td class="confluenceTd"><p>An issue has been assigned to a new user.</p></td></tr><tr><td class="confluenceTd"><p>Issue resolved</p></td><td class="confluenceTd"><p>An issue has been resolved (usually after being worked on and fixed).</p></td></tr><tr><td class="confluenceTd"><p>Issue closed</p></td><td class="confluenceTd"><p>An issue has been closed. (Note that an issue may be closed without being resolved).</p></td></tr><tr><td class="confluenceTd"><p>Issue commented</p></td><td class="confluenceTd"><p>An issue has had a comment added to it.</p></td></tr><tr><td class="confluenceTd"><p>Issue comment edited</p></td><td class="confluenceTd"><p>An issue's comment has been modified.</p></td></tr><tr><td class="confluenceTd"><p>Issue reopened</p></td><td class="confluenceTd"><p>An issue has been re-opened.</p></td></tr><tr><td class="confluenceTd"><p>Issue deleted</p></td><td class="confluenceTd"><p>An issue has been deleted.</p></td></tr><tr><td class="confluenceTd"><p>Issue moved</p></td><td class="confluenceTd"><p>An issue has been moved into or out of this project.</p></td></tr><tr><td class="confluenceTd"><p>Work logged on issue</p></td><td class="confluenceTd"><p>An issue has had hours logged against it (i.e. a worklog has been added).</p></td></tr><tr><td class="confluenceTd"><p>Work started on issue</p></td><td class="confluenceTd"><p>The Assignee has started working on an issue.</p></td></tr><tr><td class="confluenceTd"><p>Work stopped on issue</p></td><td class="confluenceTd"><p>The Assignee has stopped working on an issue.</p></td></tr><tr><td class="confluenceTd"><p>Issue worklog updated</p></td><td class="confluenceTd"><p>An entry in an issue's worklog has been modified.</p></td></tr><tr><td class="confluenceTd"><p>Issue worklog deleted</p></td><td class="confluenceTd"><p>An entry in an issue's worklog has been deleted.</p></td></tr><tr><td class="confluenceTd"><p>Generic event</p></td><td class="confluenceTd"><p>The exact nature of this event depends on the <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/working-with-workflows-1455428502.html" class="conf-macro output-inline" data-hasbody="true">workflow transition(s)</a> from it was fired.</p></td></tr><tr><td class="confluenceTd"><p><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/adding-a-custom-event-1455428646.html" class="conf-macro output-inline" data-hasbody="true">Custom event(s)</a>:</p></td><td class="confluenceTd"><p>The exact nature of these events depends on the <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/working-with-workflows-1455428502.html" class="conf-macro output-inline" data-hasbody="true">workflow transition(s)</a> from which they were fired.</p></td></tr></tbody></table></div> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>Jira applications don't have a specific notification event for the deletion of issue comments. When an issue's comment is deleted, Jira sends out an email notification as an "Issue updated" event.</p> </div> <h4 id="Creatinganotificationscheme-recipientsRecipients"><br><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Creatinganotificationscheme-recipients"></span><span id="recipients"></span></span>Recipients</h4><p>The following types of recipients can receive email notifications.</p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col><col></colgroup><tbody><tr><th class="confluenceTh"><p>Recipient</p></th><th class="confluenceTh"><p>Description</p></th></tr><tr><td class="confluenceTd"><p><strong>Current assignee</strong></p></td><td class="confluenceTd"><p>The user to whom the issue is currently assigned.</p></td></tr><tr><td class="confluenceTd"><p><strong>Reporter</strong></p></td><td class="confluenceTd"><p>The user who originally created the issue.</p></td></tr><tr><td class="confluenceTd"><p><strong>Current user</strong></p></td><td class="confluenceTd"><p>The user who performed the action that has triggered this event.</p></td></tr><tr><td class="confluenceTd"><p><strong>Project lead</strong></p></td><td class="confluenceTd"><p>The user who is managing the project to which the issue belongs.</p></td></tr><tr><td class="confluenceTd"><p><strong>Component lead</strong></p></td><td class="confluenceTd"><p>The user who is managing the component to which the issue belongs.</p></td></tr><tr><td class="confluenceTd"><p><strong>Single user</strong></p></td><td class="confluenceTd"><p>A particular user in your Jira system.</p></td></tr><tr><td class="confluenceTd"><p><strong>Group</strong></p></td><td class="confluenceTd"><p>A particular group in your Jira system.</p></td></tr><tr><td class="confluenceTd"><p><strong>Project role</strong></p></td><td class="confluenceTd"><div class="content-wrapper"><p>The members of a particular project role for this project.</p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>It's recommended to use project roles (rather than groups) in your notifications as this can help minimize the number of notification schemes in your system.</p> </div> </div></td></tr><tr><td class="confluenceTd"><p><strong>Single email address</strong></p></td><td class="confluenceTd"><p>Any email address that you wish to alert.</p><p>A Single email address notification will only be sent if the issue is publicly viewable (as the email address of a non-Jira user could be specified, in which case a security check is not possible). Publicly viewable issues are issues which have a Permission scheme that gives the 'Browse Projects' permission to 'Anyone' (any non-logged-in users). The text template is used for notifications to a single email address.</p></td></tr><tr><td class="confluenceTd"><p><strong>All watchers</strong></p></td><td class="confluenceTd"><p>All users who are watching the issue.</p></td></tr><tr><td class="confluenceTd"><p><strong>User custom field value</strong></p></td><td class="confluenceTd"><div class="content-wrapper"><p>The value of a custom field of type <strong>User Picker</strong> or <strong>Multi User Picker </strong>that may have been associated with issues.</p> <div class="admonition-block tip-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" class="admonition-icon" width="24px" height="24px" viewbox="0 0 24 24" version="1.1">  <title>tip/resting</title> <desc>Created with Sketch.</desc> <defs> <path d="M11.9780731,4 C8.67607973,4 6,6.685 6,9.998 C6,12.216 8.28039867,14.482 8.28039867,14.482 C8.66910299,14.869 8.98803987,15.594 8.98803987,16.093 C8.98803987,16.592 9.43654485,17 9.98471761,17 L13.9714286,17 C14.5196013,17 14.9681063,16.592 14.9681063,16.093 C14.9681063,15.594 15.2870432,14.869 15.6757475,14.482 C15.6757475,14.482 17.9561462,12.216 17.9561462,9.998 C17.9561462,6.685 15.2800664,4 11.9780731,4 L11.9780731,4 Z M14.9331229,19 C14.9331229,18.45 14.4846179,18 13.9364452,18 L9.94973422,18 C9.40156146,18 8.95305648,18.45 8.95305648,19 L8.95305648,19.003 C8.95305648,19.553 9.40156146,20.003 9.94973422,20.003 L13.9364452,20.003 C14.4846179,20.003 14.9331229,19.553 14.9331229,19.003 L14.9331229,19 Z" id="path-1"> </path> </defs> <g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="tip/resting"> <path d="M12,17 C11.4477448,17 11,16.5514019 11,15.9994502 C11,15.4474986 11.4477448,15 12,15 C12.5522552,15 13,15.4474986 13,15.9994502 C13,16.5514019 12.5522552,17 12,17 L12,17 Z" id="Path" fill="#FFFFFF"> </path> <path d="M13,13.0001571 C13,13.5501257 12.550055,14 12,14 C11.449945,14 11,13.5501257 11,13.0001571 L11,7.99984287 C11,7.44987429 11.449945,7 12,7 C12.550055,7 13,7.44987429 13,7.99984287 L13,13.0001571 Z" id="Path" fill="#FFFFFF"> </path> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"> </use> </mask> <use id="Shape" fill="#36B37E" xlink:href="#path-1"> </use> </g> </g> </svg> <p>An example of where this can be useful: if you have a custom User field called Tester, you can have the tester notified when an issue is resolved.</p> </div> </div></td></tr><tr><td class="confluenceTd"><p><strong>Group <strong>custom field value</strong></strong></p></td><td class="confluenceTd"><p>The value of a custom field of type <strong>Group Picker</strong> or <strong>Multi Group Picker</strong> that may have been associated with issues..</p></td></tr></tbody></table></div><p><strong>Consider that:</strong></p><ul><li>Email notifications will only be sent to people who have permission to view the relevant issue — that is, people who:<br><ul><li>have the <span class="confluence-link"><strong>Browse Projects</strong> </span><a data-macro-name="sp-richtextbody-link" href="/adminjiraserver101/managing-project-permissions-1455428239.html" class="conf-macro output-inline" data-hasbody="true"><span class="confluence-link">project permission</span></a> for the project to which the issue belongs; and</li><li>are members of any <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/configuring-issue-level-security-1455428211.html" class="conf-macro output-inline" data-hasbody="true">issue security levels</a> that have been applied to the issue.</li></ul></li><li>Jira can only send email notifications if SMTP email has been enabled (see <a data-macro-name="sp-nobody-link" href="/adminjiraserver101/configuring-email-notifications-1455428750.html" class="conf-macro output-inline" data-hasbody="false">Configuring email notifications</a>).</li><li><span>Jira's default setting is to not notify users of their own changes. This can be changed on a per user basis via their </span>profile preferences<span>.</span></li><li><span><span>Each event is sent in a separate email, but you can enable </span><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/configuring-email-notifications-1455428750.html" class="conf-macro output-inline" data-hasbody="true">batching of email notifications</a><span> to get similar events grouped in a single summary email.</span><br></span></li></ul> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>Jira will send notification emails to both the <strong>previous assignee and the current assignee</strong>, whenever the assignee field changes.</p><p><span style="letter-spacing: 0.0px;">However, earlier versions of Jira only sent a notification email to the previous assignee </span><em style="letter-spacing: 0.0px;">if</em><span style="letter-spacing: 0.0px;"> the operation that changed the event was the </span><strong style="letter-spacing: 0.0px;">Assign Issue</strong><span style="letter-spacing: 0.0px;"> operation. It did not send a notification if the issue was edited in some other way.</span></p><p><span style="letter-spacing: 0.0px;">The </span><code style="letter-spacing: 0.0px;"><strong><a rel="nofollow" class="external-link" href="http://jira.assignee.change.is.sent.to">jira.assignee.change.is.sent.to</a>.both.parties</strong></code><span style="letter-spacing: 0.0px;"> advanced Jira option allows this legacy behavior to be re-instated, for those customers who prefer this behavior.</span></p><p><span style="letter-spacing: 0.0px;">See </span><a rel="nofollow" style="letter-spacing: 0.0px;" href="http://jira.atlassian.com/browse/JRA-6344" class="external-link">JRA-6344</a><span style="letter-spacing: 0.0px;"> for more details.</span></p> </div> <p><br></p><p style="margin-left: 30.0px;"><br></p> </div> </div> <div class="content-page-last-modified-date"> Last modified on Oct 10, 2022 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">© <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.27/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=0AE21BA501934909C9A6A6B4221D8FDE&pageId=1455428470&spaceKey=ADMINJIRASERVER101&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>