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If you receive a call from Amplify asking for secure account information, please hang up and call our contact center directly at (512) 836-5901.</p> </span> <button class="notice-close">×</button> </div> </div> <div class="navbar"> <div class="row wrapper"> <div class="col-xs-8 branding"> <h1><a href="/">Amplify Credit Union Help Center</a></h1> <a href="https://www.goamplify.com" class="logo"><span class="altLogo"></span></a> </div> <div class="col-xs-4 navigation"> <a href="/contact-us" class="button btn-white">Contact us</a> </div> </div> </div>  <header id="header"> <div class="wrapper flex-container"> <div class="left"> <div class="breadcrumbs"> <i class="fa fa-angle-left"></i> <a href="/">Home</a> <i class="fa fa-angle-right"></i> <a href="/online-banking" class="item">Online Banking</a> <i class="fa fa-angle-right"></i> </div> </div> <div class="right"> <div class="search-form" autocomplete="off"> <i class="far fa-search"></i> <i class="far fa-times"></i> <input id="search" type="search" placeholder="Search the Help Center" autocomplete="off"> <div id="search_results"> <div> <div class="page_title"> <div> <h1></h1> </div> </div> <div id="results"> <div class="grid grid_is_centered page_is_list"> <div class="grid_item page_content"> <ul class="list search-results"></ul> <div class="show_all_results" style="display: none"></div> </div> </div> </div> <div class="hidden" id="no-results"> <div class="no-results-wrap js_equalise_is_landing">  <div class="contact_form"> <form accept-charset='UTF-8' action='/questions' class='form floating-labels' id='new_question' method='post'> <fieldset> <p>Didn't find your answer? Please reach out with your question and an Amplify team member will get back to you within 1-2 business day.</p>  <input type='hidden' value='5453' name='question[account_id]' id='question_account_id'> <input placeholder="Your email" class="field email" type="email" name='question[email]' id='question_email' required> <input placeholder="Your question" type="text" class="field message" name='question[name]' id='question_name' required> <textarea placeholder="Description (details)" class="field message" type='text' name='question[description]' id='question_description'></textarea> <div><input type="submit" id='question_submit' name='commit' value="Contact Support" class="button outline"></div> </fieldset> </form> </div> </div> </div> </div> </div> </div> </div> </div> </header>  <main id="main-content"> <div class="content_for_layout"> <div class="wrapper"> <article> <header> <div class="title"> <h1>How To Recover Your Login ID or Password</h1> <h3>Forgot your Amplify login information? Here's how to recover your password and Login ID safely and securely.</h3> </div> <div class="author"> <div class="author-info"> <a href="/authors/57912" class="image"> <img class="avatar circle" width="96" height="96" style="background: url("/initials_avatars/MM?bg=a6ccbc&s=192&fg=fff") 0% 0% / 96px 96px;" src="https://secure.gravatar.com/avatar/44692d87816be6cdb9fc78a91d20917f.png?s=96&d=blank" /> </a> <div class="profile_modal"> <div class="modal"> <div class="left"> <a href="/authors/57912"> <img class="avatar circle" width="96" height="96" style="background: url("/initials_avatars/MM?bg=a6ccbc&s=192&fg=fff") 0% 0% / 96px 96px;" src="https://secure.gravatar.com/avatar/44692d87816be6cdb9fc78a91d20917f.png?s=96&d=blank" /> </a> <p class="role">Administrator</p> </div> <div class="right"> </div> </div> </div> </div> <div class="details"> <p class="name"> Written By<a href="/authors/57912"> Matthew Monagle</a> (Member Support) </p> <p> <small data-tip="Updated: August 7th, 2024
Posted: December 24th, 2019" class="small_tip">Updated at August 7th, 2024</small> </p> </div> </div> </header> <nav id="toc"> <h2>In This Article:</h2> <ul> <li><a href="#how-do-i-recover-my-id-0" data-tag-name="H2">How do I recover my ID?</a></li> <li><a href="#how-do-i-reset-my-password-1" data-tag-name="H2">How do I reset my password?</a></li> <li><a href="#can-i-reset-my-password-via-email-2" data-tag-name="H2">Can I reset my password via email?</a></li> <li><a href="#how-do-i-create-a-safe-password-3" data-tag-name="H2">How do I create a safe password?</a></li> <li><a href="#my-account-has-been-locked-what-do-i-do-4" data-tag-name="H2">My Account Has Been Locked. What Do I Do?</a></li> </ul> <button><i class="fal fa-chevron-left"></i></button> </nav> <div> <div class="fr-view"><div class="helpjuice-article-body-content"><p>We take the security of your account very seriously here at Amplify Credit Union. That's why we've created separate procedures for you to recover both your Login ID and your password. In this section, we'll explain how you can regain access to your account by recovering your password and Login ID.</p><p style="margin-left: 20px;"><strong>Key Takeaways:聽</strong></p><ul> <li>You can reset your password on the Amplify website or mobile using the Forgot Your Password prompt.</li> <li>You can also recover your Login ID on the Amplify website or app using the Forgot Login ID button.</li> </ul><h2 id="how-do-i-recover-my-id-0" data-toc="true">How do I recover my ID?</h2><p>To ensure the security of member accounts at Amplify, our Contact Center will no longer provide account information verbally. Instead, members will be required to use the Forgot Login feature on the Amplify website or app to have account information send to them via text message.</p><ul> <li>On the Amplify website, click <strong>Forgot Login ID?</strong> in the Login box.</li> <li>In the Amplify app, click聽<strong>Unlock / Forgot Login ID</strong> button at the bottom of the screen.</li> <li>Enter the required information, including:<ul> <li>Mobile Phone Number</li> <li>SSN / EIN</li> <li>DOB / Business Start Date</li> <li>Member Number</li> <li>Last Name / Business Name</li> </ul> </li> </ul><p>Once you have entered this information, you will receive your Login ID via text message. If you need to update your contact information, follow the steps outlined in our <a href="/account-management/updating-contact-information" title="" id="" target="_blank" rel="noopener noreferrer">How To Update Your Member Contact Information</a> article.</p><h2 id="how-do-i-reset-my-password-1" data-toc="true">How do I reset my password?</h2><p>If you have forgotten your account password, you can recover your information using the Forgot Password feature in online and mobile banking. First, click on the <strong>Forgot Password?</strong> (desktop) or <strong>Forgot Your Password?</strong> (mobile) button on the Amplify login screen.聽</p><p>Then, enter your Login ID in the available field on the next page. You will then be presented with two recovery options based on your phone number.</p><ul> <li>Receive an <strong>automated phone call</strong> from Amplify with a secure access code.</li> <li>Receive a <strong>text message</strong> from Amplify with a secure access code.</li> </ul><p>Enter this code on the "Secure Access Code" screen. From here, you will be prompted to reset your password before being redirected to your online or mobile banking homepage.</p><h2 id="can-i-reset-my-password-via-email-2" data-toc="true">Can I reset my password via email?</h2><p>In keeping with industry best practices, our security team has elected to remove the email option from the Forgot Password feature. This will make it harder for someone to access your secure access code - and your account - without your permission. If you are about to reset your password via a phone or text message, we recommend you wait to send that notification until your phone is on your person.</p><h2 id="how-do-i-create-a-safe-password-3" data-toc="true">How do I create a safe password?</h2><p>When creating passwords, it's important not to recycle the same combination of numbers and characters for each new account. Experts suggest that the average American now has at least 27 active username/password combinations to maintain. As such, we recommend using a password management system to help you maintain your active logins. For more information on account security best practices, visit our <a class="currently-active" href="https://www.goamplify.com/blog/idprotection/cybersecurity-tips" target="_blank">Cybersecurity Awareness Month</a> article featuring seven tips for better digital security.</p><h2 id="my-account-has-been-locked-what-do-i-do-4" data-toc="true">My Account Has Been Locked. What Do I Do?</h2><p>After four failed login attempts, members will be locked out of the system to prevent unauthorized access to the account. You will be allowed to attempt another login after 60 minutes. If you still cannot successfully log into your account, try resetting your password using the <strong>F</strong><strong>orgot Your Password</strong><strong>?</strong> feature or contact our customer service team at <strong>(512) 836-5901</strong><strong>.聽</strong></p><p><br></p></div></div> </div> <ul class="tags"> <li><a href="/contact-us##search_query=recover password">recover password</a></li> <li><a href="/contact-us##search_query=forgot password">forgot password</a></li> <li><a href="/contact-us##search_query=locked">locked</a></li> <li><a href="/contact-us##search_query=login id">login id</a></li> <li><a href="/contact-us##search_query=change password">change password</a></li> <li><a href="/contact-us##search_query=old password">old password</a></li> <li><a href="/contact-us##search_query=online banking password">online banking password</a></li> <li><a href="/contact-us##search_query=password">password</a></li> </ul> <footer> <div class="left"> <p>Was this article helpful?</p> <form accept-charset="UTF-8" action="/questions/509472/feedbacks" class="new_feedback" id="new_feedback" method="post"> <input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0=" style="display: none" /> <input id="feedback_score" name="feedback[score]" type="hidden" value="0" style="display: none" /> <a id="yes" class="response feedback"> <div class="thumb-up"> <i class="fas fa-thumbs-up"></i> </div> </a> <a id="no" class="response feedback"> <div class="thumb-down"> <i class="fas fa-thumbs-down"></i> </div> </a>  </form> <form accept-charset='UTF-8' action='/questions' class='form floating-labels hidden_form' id='new_question' method='post' style="display: none;"> <fieldset> <p>Didn't find your answer? 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