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If you receive a call from Amplify asking for secure account information, please hang up and call our contact center directly at (512) 836-5901.</p> </span> <button class="notice-close">×</button> </div> </div> <div class="navbar"> <div class="row wrapper"> <div class="col-xs-8 branding"> <h1><a href="/">Amplify Credit Union Help Center</a></h1> <a href="https://www.goamplify.com" class="logo"><span class="altLogo"></span></a> </div> <div class="col-xs-4 navigation"> <a href="/contact-us" class="button btn-white">Contact us</a> </div> </div> </div> <!-- question and category page header --> <header id="header"> <div class="wrapper flex-container"> <div class="left"> <div class="breadcrumbs"> <i class="fa fa-angle-left"></i> <a href="/">Home</a> <i class="fa fa-angle-right"></i> <a href="/online-banking" class="item">Online Banking</a> <i class="fa fa-angle-right"></i> </div> </div> <div class="right"> <div class="search-form" autocomplete="off"> <i class="far fa-search"></i> <i class="far fa-times"></i> <input id="search" type="search" placeholder="Search the Help Center" autocomplete="off"> <div id="search_results"> <div> <div class="page_title"> <div> <h1></h1> </div> </div> <div id="results"> <div class="grid grid_is_centered page_is_list"> <div class="grid_item page_content"> <ul class="list search-results"></ul> <div class="show_all_results" style="display: none"></div> </div> </div> </div> <div class="hidden" id="no-results"> <div class="no-results-wrap js_equalise_is_landing"> <!-- if no results found => show contact form --> <div class="contact_form"> <form accept-charset='UTF-8' action='/questions' class='form floating-labels' id='new_question' method='post'> <fieldset> <p>Didn't find your answer? Please reach out with your question and an Amplify team member will get back to you within 1-2 business day.</p> <!-- Don't modify or delete this below --> <input type='hidden' value='5453' name='question[account_id]' id='question_account_id'> <input placeholder="Your email" class="field email" type="email" name='question[email]' id='question_email' required> <input placeholder="Your question" type="text" class="field message" name='question[name]' id='question_name' required> <textarea placeholder="Description (details)" class="field message" type='text' name='question[description]' id='question_description'></textarea> <div><input type="submit" id='question_submit' name='commit' value="Contact Support" class="button outline"></div> </fieldset> </form> </div> </div> </div> </div> </div> </div> </div> </div> </header> <!-- end of question and category page header --> <main id="main-content"> <div class="content_for_layout"> <div class="wrapper"> <article> <header> <div class="title"> <h1>How To Enroll in Online Banking</h1> <h3>Ready to go paperless? Here's how to enroll in online banking at Amplify Credit Union as an individual or as a business.</h3> </div> <div class="author"> <div class="author-info"> <a href="/authors/57912" class="image"> <img class="avatar circle" width="96" height="96" style="background: url("/initials_avatars/MM?bg=a6ccbc&s=192&fg=fff") 0% 0% / 96px 96px;" src="https://secure.gravatar.com/avatar/44692d87816be6cdb9fc78a91d20917f.png?s=96&d=blank" /> </a> <div class="profile_modal"> <div class="modal"> <div class="left"> <a href="/authors/57912"> <img class="avatar circle" width="96" height="96" style="background: url("/initials_avatars/MM?bg=a6ccbc&s=192&fg=fff") 0% 0% / 96px 96px;" src="https://secure.gravatar.com/avatar/44692d87816be6cdb9fc78a91d20917f.png?s=96&d=blank" /> </a> <p class="role">Administrator</p> </div> <div class="right"> </div> </div> </div> </div> <div class="details"> <p class="name"> Written By<a href="/authors/57912"> Matthew Monagle</a> (Member Support) </p> <p> <small data-tip="Updated: September 2nd, 2024
Posted: December 17th, 2019" class="small_tip">Updated at September 2nd, 2024</small> </p> </div> </div> </header> <nav id="toc"> <h2>In This Article:</h2> <ul> <li><a href="#how-do-i-enroll-in-online-banking-0" data-tag-name="H2">How do I enroll in online banking?</a></li> <li><a href="#why-did-i-receive-an-error-message-during-enrollment-1" data-tag-name="H2">Why did I receive an error message during enrollment?</a></li> <li><a href="#im-a-business-member-is-the-enrollment-process-the-same-for-me-2" data-tag-name="H2">I'm a business member. Is the enrollment process the same for me?</a></li> <li><a href="#does-amplify-have-a-mobile-app-3" data-tag-name="H2">Does Amplify have a mobile app?</a></li> <li><a href="#can-i-enroll-in-online-banking-using-the-amplify-app-4" data-tag-name="H2">Can I enroll in online banking using the Amplify app?</a></li> <li><a href="#what-if-i-forget-my-login-id-or-password-5" data-tag-name="H2">What if I forget my login ID or password?</a></li> </ul> <button><i class="fal fa-chevron-left"></i></button> </nav> <div> <div class="fr-view"><div class="helpjuice-article-body-content helpjuice-editor-content"><p>Not everyone wants to visit their local branch to access their money. That's why we offer our members a complete Amplify online banking experience. Thanks to our online and mobile platforms, our members can deposit their checks, set up automatic payments, and transfer money, all without missing a beat in their day. In this section, we'll discuss how you can set up online banking for your checking, savings, and loan accounts.</p><p style="margin-left:1em;"><strong>Key Takeaways:</strong></p><ul> <li>You can enroll in online banking as a member or business through the Online Enrollment page.</li> <li>You will need to enroll in online banking on your desktop or mobile browser before you can log into our app on your mobile device.</li> </ul><h2 id="how-do-i-enroll-in-online-banking-0" data-toc="true">How do I enroll in online banking?</h2><p>Once your<span style="font-family:Arial,Helvetica,sans-serif;"> membership with Amplify Credit Union h</span>as been created, you are free to enroll in online banking. Follow these steps to set up your account.</p><ol> <li>First, locate your member number on your new account paperwork or your Amplify loan documents.</li> <li>Next, visit the Amplify Credit Union <a href="https://secure.onlinegoamplify.com/amplifycu/sdk/AutoEnrollmentE2E" target="_blank">Online Enrollment</a> page and enter your personal information.</li> <li>Finally, log in to online banking using your newly created login information.</li> </ol><p>Remember, it's important to create a secure password for your online banking login. For more information on password creation, check out the <a href="https://www.goamplify.com/blog/idprotection/creating-strong-passwords/" target="_blank">Tips for Creating Strong Passwords</a> feature on the Amplify Credit Union blog.</p><h2 id="why-did-i-receive-an-error-message-during-enrollment-1" data-toc="true">Why did I receive an error message during enrollment?</h2><p>The most likely answer is that the account or contact information on file does not match what was submitted in the enrollment form. If you encounter an error during the online enrollment process, please give us a call at <strong>(512) 836-5901</strong> so we can update your account information.</p><h2 id="im-a-business-member-is-the-enrollment-process-the-same-for-me-2" data-toc="true">I'm a business member. Is the enrollment process the same for me?</h2><p>Business members use a dedicated form to enroll. Visit our <a href="https://www.goamplify.com/online-banking-registration-form/" target="_blank" rel="noopener noreferrer">Online Banking Registration</a> form to enroll your organization in online banking.</p><h2 id="does-amplify-have-a-mobile-app-3" data-toc="true"><span style="background-color:initial;"><span style='font-family:"Open Sans", "Helvetica Neue", Arial, sans-serif;font-size:28px;letter-spacing:0.4px;text-transform:inherit;'>Does Amplify have a mobile app?</span></span></h2><p>We are proud to offer our members our full mobile banking experience on both Android and Apple devices. Our app also provides the same consistent look and feel as our desktop experience, making it easy for our members to deposit checks, pay bills, and transfer funds with ease. Click on the links below to visit the Apple App Store or the Google Play Store to download the right app for your mobile device.</p><p style="text-align:center;"><a href="https://apps.apple.com/us/app/amplify-mobile/id474491730" target="_blank">APPLE STORE</a> | <a href="https://play.google.com/store/apps/details?id=com.amplifycreditunion5007.mobile&hl=en_US" target="_blank">GOOGLE PLAY STORE</a></p><h2 id="can-i-enroll-in-online-banking-using-the-amplify-app-4" data-toc="true">Can I enroll in online banking using the Amplify app?</h2><p>Currently, Amplify Credit Union members can only enroll in online banking using their desktop computer or by visiting the Amplify website in their mobile web browser. Once you have created your online banking account, however, you will be able to use your member ID and newly-created password to log into the Amplify CU Mobile app. Please visit our <a href="https://secure.onlinegoamplify.com/amplifycu/sdk/AutoEnrollmentE2E" target="_blank">Online Enrollment</a> page to create your account.</p><h2 id="what-if-i-forget-my-login-id-or-password-5" data-toc="true">What if I forget my login ID or password?</h2><p>After three failed attempts, your access to online banking will be temporarily restricted. You must wait 60 minutes before attempting to log into your account again. We recommend double-checking your account information - and the caps lock on your keyboard - before you attempt to log in again.</p><p>If you cannot remember your Login ID, your next step is to contact our member support team. To ensure that any identifying information related to your membership is kept private, we cannot share your Login ID electronically. Please call our customer service department at <strong>(512) 836-5901</strong>. You will then be asked a series of identifying questions to help us verify and/or update your account information.</p><p>If you cannot remember your password, click “Forgot Password” on the login screen and follow the reset procedures. If you are locked out of your system from too many failed attempts, please give us a call during business hours at <strong>(512) 836-5901</strong> or toll-free at <strong>(800) 237-5087</strong>.</p></div></div> </div> <ul class="tags"> <li><a href="/contact-us##search_query=online banking">online banking</a></li> <li><a href="/contact-us##search_query=enroll">enroll</a></li> <li><a href="/contact-us##search_query=alerts">alerts</a></li> <li><a href="/contact-us##search_query=forgot">forgot</a></li> <li><a href="/contact-us##search_query=signup">signup</a></li> <li><a href="/contact-us##search_query=login">login</a></li> </ul> <footer> <div class="left"> <p>Was this article helpful?</p> <form accept-charset="UTF-8" action="/questions/508082/feedbacks" class="new_feedback" id="new_feedback" method="post"> <input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0=" style="display: none" /> <input id="feedback_score" name="feedback[score]" type="hidden" value="0" style="display: none" /> <a id="yes" class="response feedback"> <div class="thumb-up"> <i class="fas fa-thumbs-up"></i> </div> </a> <a id="no" class="response feedback"> <div class="thumb-down"> <i class="fas fa-thumbs-down"></i> </div> </a> <!--<p>4 out of <span>5</span> found this helpful.</p>--> </form> <form accept-charset='UTF-8' action='/questions' class='form floating-labels hidden_form' id='new_question' method='post' style="display: none;"> <fieldset> <p>Didn't find your answer? 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