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Contact Us - Presto Player

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class="main-header-menu ast-menu-shadow ast-nav-menu ast-flex submenu-with-border stack-on-mobile ast-mega-menu-enabled"><li id="menu-item-5993" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-5993"><a aria-expanded="false" href="/docs/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Help Center</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span></button> <ul class="sub-menu"> <li id="menu-item-5995" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5995"><a href="https://prestoplayer.com/whats-new" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">What’s New</span></a></li> <li id="menu-item-5994" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5994"><a href="/docs/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Knowledge Base</span></a></li> <li id="menu-item-17114" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-17114"><a href="https://ideas.prestoplayer.com" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Feature Requests</span></a></li></ul> </li><li id="menu-item-5999" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5999"><a href="https://my.prestomade.com/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Login to Account</span></a></li><li id="menu-item-17292" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-17292"><a href="/support/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Contact &#038; Support</span></a></li></ul></div></nav></div></div> </div> <div class="ast-builder-layout-element ast-flex site-header-focus-item ast-header-search" data-section="section-header-search"> <div class="ast-search-menu-icon slide-search" > <form role="search" method="get" class="search-form" action="https://prestoplayer.com/"> <label for="search-field"> <span class="screen-reader-text">Search for:</span> <input type="search" id="search-field" class="search-field" placeholder="Search..." value="" name="s" tabindex="-1"> <button class="search-submit ast-search-submit" aria-label="Search Submit"> <span hidden>Search</span> <i><span class="ast-icon icon-search"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" viewBox="-893 477 142 142" enable-background="new -888 480 142 142" xml:space="preserve"> <path d="M-787.4,568.7h-6.3l-2.4-2.4c7.9-8.7,12.6-20.5,12.6-33.1c0-28.4-22.9-51.3-51.3-51.3 c-28.4,0-51.3,22.9-51.3,51.3c0,28.4,22.9,51.3,51.3,51.3c12.6,0,24.4-4.7,33.1-12.6l2.4,2.4v6.3l39.4,39.4l11.8-11.8L-787.4,568.7 L-787.4,568.7z M-834.7,568.7c-19.7,0-35.5-15.8-35.5-35.5c0-19.7,15.8-35.5,35.5-35.5c19.7,0,35.5,15.8,35.5,35.5 C-799.3,553-815,568.7-834.7,568.7L-834.7,568.7z" /> </svg></span></i> </button> </label> </form> <div class="ast-search-icon"> <a class="slide-search astra-search-icon" aria-label="Search icon link" href="#"> <span class="screen-reader-text">Search</span> <span class="ast-icon icon-search icon-search"><span class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 512 512'><path d='M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z'></path></svg></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ast-main-header-wrap main-header-bar-wrap "> <div class="ast-primary-header-bar ast-primary-header main-header-bar site-header-focus-item" data-section="section-primary-header-builder"> <div class="site-primary-header-wrap ast-builder-grid-row-container site-header-focus-item ast-container" data-section="section-primary-header-builder"> <div class="ast-builder-grid-row ast-builder-grid-row-has-sides ast-builder-grid-row-no-center"> <div class="site-header-primary-section-left site-header-section ast-flex site-header-section-left"> <div class="ast-builder-layout-element ast-flex site-header-focus-item" data-section="title_tagline"> <div class="site-branding ast-site-identity" itemtype="https://schema.org/Organization" itemscope="itemscope" > <span class="site-logo-img"><a href="https://prestoplayer.com/" class="custom-logo-link" rel="home"><img fetchpriority="high" width="839" height="132" src="https://prestoplayer.com/wp-content/uploads/2021/10/prestoplayer-logo-white-3.svg" class="custom-logo astra-logo-svg" alt="Presto Player White Logo" decoding="async" /></a></span> </div> <!-- .site-branding --> </div> </div> <div class="site-header-primary-section-right site-header-section ast-flex ast-grid-right-section"> <div class="ast-builder-menu-1 ast-builder-menu ast-flex ast-builder-menu-1-focus-item ast-builder-layout-element site-header-focus-item" data-section="section-hb-menu-1"> <div class="ast-main-header-bar-alignment"><div class="main-header-bar-navigation"><nav class="site-navigation ast-flex-grow-1 navigation-accessibility site-header-focus-item" id="primary-site-navigation-desktop" aria-label="Site Navigation: Primary Menu" itemtype="https://schema.org/SiteNavigationElement" itemscope="itemscope"><div class="main-navigation ast-inline-flex"><ul id="ast-hf-menu-1" class="main-header-menu ast-menu-shadow ast-nav-menu ast-flex submenu-with-border stack-on-mobile ast-mega-menu-enabled"><li id="menu-item-13021" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13021"><a href="https://prestoplayer.com/features/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Features</span></a></li><li id="menu-item-12987" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-12987"><a aria-expanded="false" href="#" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Presto Player For</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span></button> <ul class="sub-menu"> <li id="menu-item-1096" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1096"><a href="https://prestoplayer.com/for-sales-marketing/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Sales &#038; Marketing</span></a></li> <li id="menu-item-1097" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1097"><a href="https://prestoplayer.com/for-course-creators/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Course Creators</span></a></li> <li id="menu-item-12988" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12988"><a href="https://prestoplayer.com/for-podcasters/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Podcasters</span></a></li></ul> </li><li id="menu-item-1098" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1098"><a href="https://prestoplayer.com/integrations/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Integrations</span></a></li><li id="menu-item-12983" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-12983"><a href="/pricing/" class="menu-link"><span class="ast-icon icon-arrow"><svg class="ast-arrow-svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="26px" height="16.043px" viewBox="57 35.171 26 16.043" enable-background="new 57 35.171 26 16.043" xml:space="preserve"> <path d="M57.5,38.193l12.5,12.5l12.5-12.5l-2.5-2.5l-10,10l-10-10L57.5,38.193z" /> </svg></span><span class="menu-text">Pricing</span></a></li></ul></div></nav></div></div> </div> <div class="ast-builder-layout-element ast-flex site-header-focus-item ast-header-button-1" data-section="section-hb-button-1"> <div class="ast-builder-button-wrap ast-builder-button-size-sm"><a class="ast-custom-button-link" href="/pricing/" target="_self" ><div class=ast-custom-button>Get Started</div></a><a class="menu-link" href="/pricing/" target="_self" >Get Started</a></div> </div> </div> </div> </div> </div> </div> </div> <!-- Main Header Bar Wrap --> <div id="ast-mobile-header" class="ast-mobile-header-wrap " data-type="off-canvas"> <div class="ast-main-header-wrap main-header-bar-wrap" > <div class="ast-primary-header-bar ast-primary-header main-header-bar site-primary-header-wrap site-header-focus-item ast-builder-grid-row-layout-default ast-builder-grid-row-tablet-layout-default ast-builder-grid-row-mobile-layout-default" data-section="section-transparent-header"> <div class="ast-builder-grid-row ast-builder-grid-row-has-sides ast-builder-grid-row-no-center"> <div class="site-header-primary-section-left site-header-section ast-flex site-header-section-left"> <div class="ast-builder-layout-element ast-flex site-header-focus-item" data-section="title_tagline"> <div class="site-branding ast-site-identity" itemtype="https://schema.org/Organization" itemscope="itemscope" > <span class="site-logo-img"><a href="https://prestoplayer.com/" class="custom-logo-link" rel="home"><img fetchpriority="high" width="839" height="132" src="https://prestoplayer.com/wp-content/uploads/2021/10/prestoplayer-logo-white-3.svg" class="custom-logo astra-logo-svg" alt="Presto Player White Logo" decoding="async" /></a></span> </div> <!-- .site-branding --> </div> </div> <div class="site-header-primary-section-right site-header-section ast-flex ast-grid-right-section"> <div class="ast-builder-layout-element ast-flex site-header-focus-item" data-section="section-header-mobile-trigger"> <div class="ast-button-wrap"> <button type="button" class="menu-toggle main-header-menu-toggle ast-mobile-menu-trigger-fill" aria-expanded="false"> <span class="screen-reader-text">Main Menu</span> <span class="mobile-menu-toggle-icon"> <span aria-hidden="true" class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-menu-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M3 13h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 7h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 19h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1z'></path></svg></span><span aria-hidden="true" class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-close-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M5.293 6.707l5.293 5.293-5.293 5.293c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0l5.293-5.293 5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-5.293-5.293 5.293-5.293c0.391-0.391 0.391-1.024 0-1.414s-1.024-0.391-1.414 0l-5.293 5.293-5.293-5.293c-0.391-0.391-1.024-0.391-1.414 0s-0.391 1.024 0 1.414z'></path></svg></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </header><!-- #masthead --> <div id="content" class="site-content"> <div class="ast-container"> <div id="primary" class="content-area primary"> <main id="main" class="site-main"> <article class="post-17116 page type-page status-publish ast-article-single" id="post-17116" itemtype="https://schema.org/CreativeWork" itemscope="itemscope"> <header class="entry-header ast-no-title ast-header-without-markup"> </header> <!-- .entry-header --> <div class="entry-content clear" itemprop="text"> <div class="wp-block-uagb-container uagb-block-c03d160f default uagb-is-root-container"><div class="uagb-container__shape uagb-container__shape-bottom uagb-container__invert" data-negative="false"><svg xmlns="https://www.w3.org/2000/svg" viewBox="0 0 937.5 120" preserveAspectRatio="none"><path class="uagb-container__shape-fill" d="M937,129.8V-0.1H0v129.9C0,62.6,209.6,8.2,468.4,8.2S936.9,62.6,937,129.8z"></path></svg></div> <div class="wp-block-uagb-advanced-heading uagb-block-3b651988"><h1 class="uagb-heading-text">Contact Us</h1><p class="uagb-desc-text">Have a question for us about Presto Player, company or something else?</p></div> </div> <div class="wp-block-uagb-container uagb-block-71e9e16b alignfull uagb-is-root-container"><div 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class="wp-block-uagb-container uagb-block-130f4c2e"> <div class="srfm-form-container srfm-form-container-17119 srfm-bg-color"> <style> /* Need to check and remove the input variables related to the Style Tab. */ .srfm-form-container-17119 { /* New test variables */ --srfm-color-scheme-primary: var(--ast-global-color-0); --srfm-color-scheme-text-on-primary: var(--ast-global-color-5); --srfm-color-scheme-text: var(--ast-global-color-2); --srfm-color-input-label: var(--ast-global-color-2); --srfm-color-input-description: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-color-input-placeholder: hsl( from var(--ast-global-color-2) h s l / 0.5 ); --srfm-color-input-text: var(--ast-global-color-2); --srfm-color-input-prefix: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-color-input-background: hsl( from var(--ast-global-color-2) h s l / 0.02 ); --srfm-color-input-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-color-input-background-disabled: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-color-input-border: hsl( from var(--ast-global-color-2) h s l / 0.25 ); --srfm-color-input-border-disabled: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-color-multi-choice-svg: hsl( from var(--ast-global-color-2) h s l / 0.7 ); --srfm-color-input-border-hover: hsl( from var(--ast-global-color-0) h s l / 0.65 ); --srfm-color-input-border-focus-glow: hsl( from var(--ast-global-color-0) h s l / 0.15 ); --srfm-color-input-selected: hsl( from var(--ast-global-color-0) h s l / 0.1 ); --srfm-btn-color-hover: hsl( from var(--ast-global-color-0) h s l / 0.9 ); --srfm-btn-color-disabled: hsl( from var(--ast-global-color-0) h s l / 0.25 ); /* Dropdown Variables */ --srfm-dropdown-input-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-dropdown-option-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.10 ); --srfm-dropdown-option-background-selected: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-dropdown-option-selected-icon: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-dropdown-option-text-color: hsl( from var(--ast-global-color-2) h s l / 0.80 ); --srfm-dropdown-option-selected-text: var(--ast-global-color-2); --srfm-dropdown-badge-background: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-dropdown-badge-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.10 ); --srfm-dropdown-menu-border-color: hsl( from var(--ast-global-color-2) h s l / 0.10 ); --srfm-dropdown-placeholder-color: hsl( from var(--ast-global-color-2) h s l / 0.50 ); --srfm-dropdown-icon-color: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-dropdown-icon-disabled: hsl( from var(--ast-global-color-2) h s l / 0.25 ); /* Background Control Variables */ --srfm-bg-overlay-opacity: 1; --srfm-row-gap-between-blocks: 18px;--srfm-col-gap-between-fields: 16px;--srfm-row-gap-between-fields: 16px;--srfm-gap-below-address-label: 14px;--srfm-dropdown-font-size: 14px;--srfm-dropdown-gap-between-input-menu: 4px;--srfm-dropdown-badge-padding: 2px 6px;--srfm-dropdown-multiselect-font-size: 12px;--srfm-dropdown-multiselect-line-height: 16px;--srfm-dropdown-padding-right: 12px;--srfm-dropdown-padding-right-icon: calc( var( --srfm-dropdown-padding-right ) + 20px );--srfm-dropdown-multiselect-padding: 8px var( --srfm-dropdown-padding-right-icon ) 8px 8px;--srfm-input-height: 44px;--srfm-input-field-padding: 10px 12px;--srfm-input-field-font-size: 16px;--srfm-input-field-line-height: 24px;--srfm-input-field-margin: 6px 0;--srfm-check-ctn-width: 16px;--srfm-check-ctn-height: 16px;--srfm-check-svg-size: 10px;--srfm-checkbox-margin-top-frontend: 4px;--srfm-checkbox-margin-top-editor: 6px;--srfm-check-gap: 8px;--srfm-checkbox-description-margin-left: 24px;--srfm-flag-section-padding: 10px 0 10px 12px;--srfm-gap-between-icon-text: 8px;--srfm-label-font-size: 16px;--srfm-label-line-height: 24px;--srfm-description-font-size: 14px;--srfm-description-line-height: 20px;--srfm-btn-padding: 10px 14px;--srfm-btn-font-size: 16px;--srfm-btn-line-height: 24px;--srfm-multi-choice-horizontal-padding: 20px;--srfm-multi-choice-vertical-padding: 20px;--srfm-multi-choice-internal-option-gap: 8px;--srfm-multi-choice-vertical-svg-size: 40px;--srfm-multi-choice-horizontal-image-size: 24px;--srfm-multi-choice-vertical-image-size: 120px;--srfm-multi-choice-outer-padding: 2px;--srfm-upload-vertical-padding: 28px;--srfm-upload-inner-gap: 12px;--srfm-upload-text-line-height: 24px;--srfm-upload-file-margin-top: 16px;--srfm-upload-preview-size: 42px;--srfm-slider-label-font-size: 12px;--srfm-slider-label-line-height: 16px;--srfm-slider-label-top-padding: 8px;--srfm-slider-error-gap: 6px;--srfm-page-break-row-gap: 28px;--srfm-rating-icon-size: 28px;--srfm-rating-icon-gap: 6px;--srfm-datepicker-dropdown-input-gap: 4px; --srfm-page-break-back-btn-text-color: hsl( from var(--ast-global-color-2) h s l / 0.80 ); --srfm-page-break-back-btn-background: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-page-break-unfilled-progress: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-page-break-indicator-text-color: hsl( from var(--ast-global-color-2) h s l / 0.50 ); --srfm-page-break-connector-checked: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-page-break-connector-pending: hsl( from var(--ast-global-color-2) h s l / 0.25 ); --srfm-page-break-connector-active: hsl( from var(--ast-global-color-0) h s l / 0.50 ); --srfm-page-break-steps-unfilled: hsl( from var(--ast-global-color-2) h s l / 0.50 ); --srfm-page-break-steps-filled: hsl( from var(--ast-global-color-2) h s l / 0.25 ); --srfm-page-break-steps-progress: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-page-break-steps-pending-text-color: hsl( from var(--ast-global-color-2) h s l / 0.80 ); } </style> <form method="post" enctype="multipart/form-data" id="srfm-form-17119" class="srfm-form " form-id="17119" after-submission="hide form" message-type="same page" success-url="" ajaxurl="https://prestoplayer.com/wp-admin/admin-ajax.php" nonce="c04ac3743b" > <input type="hidden" id="sureforms_form_submit" name="sureforms_form_submit" value="a70c53c477" /><input type="hidden" name="_wp_http_referer" value="/contact/" /> <input type="hidden" value="17119" name="form-id"> <input type="hidden" value="" name="srfm-sender-email-field" id="srfm-sender-email"> <input type="hidden" value="" id="srfm-page-break"> <input type="hidden" value="" name="srfm-honeypot-field"> <div data-block-id="d26ba6cf" class="srfm-block-single srfm-block srfm-input-block srf-input-d26ba6cf-block srfm-block-width-50 "> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-input" type="text" name="srfm-input-d26ba6cf-lbl-Rmlyc3QgTmFtZQ-first-name" id="srfm-input-d26ba6cf-lbl-Rmlyc3QgTmFtZQ" aria-describedby='srfm-error-d26ba6cf' data-required="true" data-unique="false" maxlength="100" value="" placeholder="First Name *" data-srfm-mask="none" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-d26ba6cf" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> <div data-block-id="d4065e0c" class="srfm-block-single srfm-block srfm-input-block srf-input-d4065e0c-block srfm-block-width-50 "> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-input" type="text" name="srfm-input-d4065e0c-lbl-TGFzdCBOYW1l-last-name" id="srfm-input-d4065e0c-lbl-TGFzdCBOYW1l" aria-describedby='srfm-error-d4065e0c' data-required="true" data-unique="false" maxlength="100" value="" placeholder="Last Name *" data-srfm-mask="none" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-d4065e0c" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> <div data-block-id="5cb979b6" class="srfm-block-single srfm-block srfm-email-block-wrap srfm-block-width-100 "> <div class="srfm-email-block srf-email-5cb979b6-block"> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-email" type="email" name="srfm-email-5cb979b6-lbl-WW91ciBFbWFpbA-your-email" id="srfm-email-5cb979b6-lbl-WW91ciBFbWFpbA" aria-describedby='srfm-error-5cb979b6' data-required="true" data-unique="false" value="" placeholder="Your Email *" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-5cb979b6" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> </div> <div data-block-id="63a0314a" class="srfm-block-single srfm-block srfm-input-block srf-input-63a0314a-block srfm-block-width-100 "> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-input" type="text" name="srfm-input-63a0314a-lbl-U3ViamVjdA-subject" id="srfm-input-63a0314a-lbl-U3ViamVjdA" aria-describedby='srfm-error-63a0314a' data-required="true" data-unique="false" maxlength="100" value="" placeholder="Subject *" data-srfm-mask="none" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-63a0314a" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> <div data-block-id="2a00529a" class="srfm-block-single srfm-block srfm-dropdown-block srf-dropdown-2a00529a-block srfm-block-width-100 conditional-trigger"> <fieldset> <input class="srfm-input-dropdown-hidden" data-required="true" name="srfm-dropdown-2a00529a-lbl-U2VsZWN0IFRvcGlj-select-topic" type="hidden" value=""/> <legend class="srfm-block-legend"> </legend> <div class="srfm-block-wrap srfm-dropdown-common-wrap"> <select class="srfm-dropdown-common srfm-dropdown-input" aria-describedby='srfm-error-2a00529a' data-required="true" name="srfm-dropdown-2a00529a-lbl-U2VsZWN0IFRvcGlj-select-topic" data-multiple="false" data-searchable="true" tabindex="0" aria-hidden="true"> <option class="srfm-dropdown-placeholder" value="" disabled selected>Select Topic</option> <option value="Pre Sale Questions (New Users)" data-icon="">Pre Sale Questions (New Users)</option> <option value="Billing, Account &amp; Partnership" data-icon="">Billing, Account &amp; Partnership</option> </select> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-2a00529a" data-error-msg="This field is required.">This field is required.</div> </div> </fieldset> </div> <div data-block-id="a711f75f" class="srfm-block-single srfm-block srfm-textarea-block srf-textarea-a711f75f-block srfm-block-width-100 conditional-logic srfm-show"> <div class="srfm-block-wrap"> <textarea class="srfm-input-common srfm-input-textarea" name="srfm-textarea-a711f75f-lbl-VHlwZSB5b3VyIHF1ZXN0aW9ucw-type-your-questions" id="srfm-textarea-a711f75f-lbl-VHlwZSB5b3VyIHF1ZXN0aW9ucw" aria-describedby='srfm-error-a711f75f' data-required="true" rows="6" placeholder="Type your questions *" ></textarea> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-a711f75f" data-error-msg="This field is required.">This field is required.</div> </div> </div> <div data-block-id="52fe680c" class="srfm-block-single srfm-block srfm-textarea-block srf-textarea-52fe680c-block srfm-block-width-100 conditional-logic srfm-show"> <div class="srfm-block-wrap"> <textarea class="srfm-input-common srfm-input-textarea" name="srfm-textarea-52fe680c-lbl-VHlwZSBZb3VyIG1lc3NhZ2U-type-your-suggestions" id="srfm-textarea-52fe680c-lbl-VHlwZSBZb3VyIG1lc3NhZ2U" aria-describedby='srfm-error-52fe680c' data-required="true" rows="6" placeholder="Type Your message *" ></textarea> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-52fe680c" data-error-msg="This field is required.">This field is required.</div> </div> </div> <span class="cp-load-after-post"></span> <div class="srfm-captcha-container srfm-display-none"> <div class="srfm-validation-error" id="captcha-error" style="display: none;">Please verify that you are not a robot.</div> </div> <div class="srfm-submit-container "> <div style="width: ; text-align: left" class="wp-block-button"> <button style="width:" id="srfm-submit-btn"class="srfm-btn-frontend srfm-button srfm-submit-button g-recaptcha" data-callback="recaptchaCallback" recaptcha-type="v3-reCAPTCHA" data-sitekey="6Lfl1WIqAAAAAOkdNmKzr-R3P5FyVjv1NLHLXNWL" > <div class="srfm-submit-wrap"> Submit <div class="srfm-loader"></div> </div> </button> </div> </div> <p id="srfm-error-message" class="srfm-error-message" hidden="true">There was an error trying to submit your form. Please try again.</p> </form> <div class="srfm-single-form srfm-success-box in-page"> <div aria-live="polite" aria-atomic="true" role="alert" id="srfm-success-message-page-17119" class="srfm-success-box-description"></div> </div> </div> </div> </div></div> <div id="free-support-form" class="wp-block-uagb-container uagb-block-cf9d4f8d alignfull uagb-is-root-container"><div class="uagb-container-inner-blocks-wrap"> <div class="wp-block-uagb-container uagb-block-b99ff7e0"> <div class="wp-block-uagb-container uagb-block-8e47fff6 alignfull uagb-is-root-container"><div class="uagb-container-inner-blocks-wrap"> <div class="srfm-form-container srfm-form-container-17213 srfm-bg-color"> <style> /* Need to check and remove the input variables related to the Style Tab. */ .srfm-form-container-17213 { /* New test variables */ --srfm-color-scheme-primary: var(--ast-global-color-0); --srfm-color-scheme-text-on-primary: var(--ast-global-color-5); --srfm-color-scheme-text: var(--ast-global-color-2); --srfm-color-input-label: var(--ast-global-color-2); --srfm-color-input-description: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-color-input-placeholder: hsl( from var(--ast-global-color-2) h s l / 0.5 ); --srfm-color-input-text: var(--ast-global-color-2); --srfm-color-input-prefix: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-color-input-background: hsl( from var(--ast-global-color-2) h s l / 0.02 ); --srfm-color-input-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-color-input-background-disabled: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-color-input-border: hsl( from var(--ast-global-color-2) h s l / 0.25 ); --srfm-color-input-border-disabled: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-color-multi-choice-svg: hsl( from var(--ast-global-color-2) h s l / 0.7 ); --srfm-color-input-border-hover: hsl( from var(--ast-global-color-0) h s l / 0.65 ); --srfm-color-input-border-focus-glow: hsl( from var(--ast-global-color-0) h s l / 0.15 ); --srfm-color-input-selected: hsl( from var(--ast-global-color-0) h s l / 0.1 ); --srfm-btn-color-hover: hsl( from var(--ast-global-color-0) h s l / 0.9 ); --srfm-btn-color-disabled: hsl( from var(--ast-global-color-0) h s l / 0.25 ); /* Dropdown Variables */ --srfm-dropdown-input-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-dropdown-option-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.10 ); --srfm-dropdown-option-background-selected: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-dropdown-option-selected-icon: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-dropdown-option-text-color: hsl( from var(--ast-global-color-2) h s l / 0.80 ); --srfm-dropdown-option-selected-text: var(--ast-global-color-2); --srfm-dropdown-badge-background: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-dropdown-badge-background-hover: hsl( from var(--ast-global-color-2) h s l / 0.10 ); --srfm-dropdown-menu-border-color: hsl( from var(--ast-global-color-2) h s l / 0.10 ); --srfm-dropdown-placeholder-color: hsl( from var(--ast-global-color-2) h s l / 0.50 ); --srfm-dropdown-icon-color: hsl( from var(--ast-global-color-2) h s l / 0.65 ); --srfm-dropdown-icon-disabled: hsl( from var(--ast-global-color-2) h s l / 0.25 ); /* Background Control Variables */ --srfm-bg-overlay-opacity: 1; --srfm-row-gap-between-blocks: 18px;--srfm-col-gap-between-fields: 16px;--srfm-row-gap-between-fields: 16px;--srfm-gap-below-address-label: 14px;--srfm-dropdown-font-size: 14px;--srfm-dropdown-gap-between-input-menu: 4px;--srfm-dropdown-badge-padding: 2px 6px;--srfm-dropdown-multiselect-font-size: 12px;--srfm-dropdown-multiselect-line-height: 16px;--srfm-dropdown-padding-right: 12px;--srfm-dropdown-padding-right-icon: calc( var( --srfm-dropdown-padding-right ) + 20px );--srfm-dropdown-multiselect-padding: 8px var( --srfm-dropdown-padding-right-icon ) 8px 8px;--srfm-input-height: 44px;--srfm-input-field-padding: 10px 12px;--srfm-input-field-font-size: 16px;--srfm-input-field-line-height: 24px;--srfm-input-field-margin: 6px 0;--srfm-check-ctn-width: 16px;--srfm-check-ctn-height: 16px;--srfm-check-svg-size: 10px;--srfm-checkbox-margin-top-frontend: 4px;--srfm-checkbox-margin-top-editor: 6px;--srfm-check-gap: 8px;--srfm-checkbox-description-margin-left: 24px;--srfm-flag-section-padding: 10px 0 10px 12px;--srfm-gap-between-icon-text: 8px;--srfm-label-font-size: 16px;--srfm-label-line-height: 24px;--srfm-description-font-size: 14px;--srfm-description-line-height: 20px;--srfm-btn-padding: 10px 14px;--srfm-btn-font-size: 16px;--srfm-btn-line-height: 24px;--srfm-multi-choice-horizontal-padding: 20px;--srfm-multi-choice-vertical-padding: 20px;--srfm-multi-choice-internal-option-gap: 8px;--srfm-multi-choice-vertical-svg-size: 40px;--srfm-multi-choice-horizontal-image-size: 24px;--srfm-multi-choice-vertical-image-size: 120px;--srfm-multi-choice-outer-padding: 2px;--srfm-upload-vertical-padding: 28px;--srfm-upload-inner-gap: 12px;--srfm-upload-text-line-height: 24px;--srfm-upload-file-margin-top: 16px;--srfm-upload-preview-size: 42px;--srfm-slider-label-font-size: 12px;--srfm-slider-label-line-height: 16px;--srfm-slider-label-top-padding: 8px;--srfm-slider-error-gap: 6px;--srfm-page-break-row-gap: 28px;--srfm-rating-icon-size: 28px;--srfm-rating-icon-gap: 6px;--srfm-datepicker-dropdown-input-gap: 4px; --srfm-page-break-back-btn-text-color: hsl( from var(--ast-global-color-2) h s l / 0.80 ); --srfm-page-break-back-btn-background: hsl( from var(--ast-global-color-2) h s l / 0.05 ); --srfm-page-break-unfilled-progress: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-page-break-indicator-text-color: hsl( from var(--ast-global-color-2) h s l / 0.50 ); --srfm-page-break-connector-checked: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-page-break-connector-pending: hsl( from var(--ast-global-color-2) h s l / 0.25 ); --srfm-page-break-connector-active: hsl( from var(--ast-global-color-0) h s l / 0.50 ); --srfm-page-break-steps-unfilled: hsl( from var(--ast-global-color-2) h s l / 0.50 ); --srfm-page-break-steps-filled: hsl( from var(--ast-global-color-2) h s l / 0.25 ); --srfm-page-break-steps-progress: hsl( from var(--ast-global-color-2) h s l / 0.15 ); --srfm-page-break-steps-pending-text-color: hsl( from var(--ast-global-color-2) h s l / 0.80 ); .srfm-success-box { min-height: auto !important; padding-top: 20px !important; padding-bottom: 20px !important; } } </style> <form method="post" enctype="multipart/form-data" id="srfm-form-17213" class="srfm-form " form-id="17213" after-submission="hide form" message-type="same page" success-url="" ajaxurl="https://prestoplayer.com/wp-admin/admin-ajax.php" nonce="c04ac3743b" > <input type="hidden" id="sureforms_form_submit" name="sureforms_form_submit" value="a70c53c477" /><input type="hidden" name="_wp_http_referer" value="/contact/" /><div class="srfm-page-break-header-container" type="progress-bar" toggle-label="1"><div class="srfm-page-break-progress"> <progress class="srfm-page-break-indicator" max="100" value="0"></progress> <div class="srfm-page-break-steps"> <div class="srfm-steps-content"> <span class="srfm-steps-page-title"></span> </div> <div class="srfm-steps-content"> <span class="srfm-steps-count-wrap"> <span class="srfm-step-count"></span> </span> </div> </div> </div></div> <input type="hidden" value="17213" name="form-id"> <input type="hidden" value="" name="srfm-sender-email-field" id="srfm-sender-email"> <input type="hidden" value="1" id="srfm-page-break"> <input type="hidden" value="" name="srfm-honeypot-field"> <div id="srfm-anchor" tabindex="-1"></div><div class="srfm-page-break" style="display: flex;" data="Initial troubleshooting steps"></div><div class="srfm-page-break" style="display:none" data="Initial troubleshooting steps"> <div data-block-id="46c791cc" class="wp-block-uagb-advanced-heading uagb-block uagb-block-46c791cc free-support-custom-html-section"> <p class="uagb-desc-text"><strong>Some hints before lodging a support ticket:</strong><br><br>✅ Please check if the problem persists if you temporarily switch to another theme.<br>✅ Also, deactivate all plugins temporarily to see if it&#8217;s caused by some plugin installed.<br><br>If the problem is resolved after the above steps above, activate the original theme and plugins again one by one until the problem returns. These steps will help you identify what is causing it.<br><br><a href="https://www.youtube.com/watch?v=yWEnKnzwc0U" target="_blank" rel="noreferrer noopener nofollow">Here is a video</a> that explains the process. If you&#8217;re concerned the debugging process might break your website, <a href="https://www.youtube.com/watch?time_continue=185&amp;v=jXb512M_WSY" target="_blank" rel="noreferrer noopener nofollow">take a backup</a>. It takes just a few minutes.<br><br>Still, need help? Press the Next button.</p> </div> </div><div class="srfm-page-break" style="display:none" data="Confirm your communication details"> <div data-block-id="0e939a13" class="srfm-block-single srfm-block srfm-input-block srf-input-0e939a13-block srfm-block-width-50 "> <label id="srfm-label-0e939a13-lbl-Rmlyc3QgTmFtZQ" for="srfm-input-0e939a13-lbl-Rmlyc3QgTmFtZQ" class="srfm-block-label">First Name<span class="srfm-required" aria-label="Required"><span aria-hidden="true"> *</span></span></label> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-input" type="text" name="srfm-input-0e939a13-lbl-Rmlyc3QgTmFtZQ-first-name" id="srfm-input-0e939a13-lbl-Rmlyc3QgTmFtZQ" aria-describedby='srfm-error-0e939a13' data-required="true" data-unique="false" maxlength="100" value="" data-srfm-mask="none" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-0e939a13" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> <div data-block-id="6aa31f8f" class="srfm-block-single srfm-block srfm-input-block srf-input-6aa31f8f-block srfm-block-width-50 "> <label id="srfm-label-6aa31f8f-lbl-TGFzdCBOYW1l" for="srfm-input-6aa31f8f-lbl-TGFzdCBOYW1l" class="srfm-block-label">Last Name<span class="srfm-required" aria-label="Required"><span aria-hidden="true"> *</span></span></label> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-input" type="text" name="srfm-input-6aa31f8f-lbl-TGFzdCBOYW1l-last-name" id="srfm-input-6aa31f8f-lbl-TGFzdCBOYW1l" aria-describedby='srfm-error-6aa31f8f' data-required="true" data-unique="false" maxlength="100" value="" data-srfm-mask="none" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-6aa31f8f" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> <div data-block-id="3e39a37c" class="srfm-block-single srfm-block srfm-email-block-wrap srfm-block-width-100 "> <div class="srfm-email-block srf-email-3e39a37c-block"> <label id="srfm-label-3e39a37c-lbl-WW91ciBFbWFpbA" for="srfm-email-3e39a37c-lbl-WW91ciBFbWFpbA" class="srfm-block-label">Your Email<span class="srfm-required" aria-label="Required"><span aria-hidden="true"> *</span></span></label> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-email" type="email" name="srfm-email-3e39a37c-lbl-WW91ciBFbWFpbA-your-email" id="srfm-email-3e39a37c-lbl-WW91ciBFbWFpbA" aria-describedby='srfm-error-3e39a37c' data-required="true" data-unique="false" value="" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-3e39a37c" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> </div> </div><div class="srfm-page-break" style="display:none" data="Your question"> <div data-block-id="19706f9f" class="srfm-block-single srfm-block srfm-input-block srf-input-19706f9f-block srfm-block-width-100 "> <label id="srfm-label-19706f9f-lbl-U3ViamVjdA" for="srfm-input-19706f9f-lbl-U3ViamVjdA" class="srfm-block-label">Subject<span class="srfm-required" aria-label="Required"><span aria-hidden="true"> *</span></span></label> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-input" type="text" name="srfm-input-19706f9f-lbl-U3ViamVjdA-subject" id="srfm-input-19706f9f-lbl-U3ViamVjdA" aria-describedby='srfm-error-19706f9f' data-required="true" data-unique="false" maxlength="100" value="" data-srfm-mask="none" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-19706f9f" data-error-msg="This field is required." data-unique-msg="Value needs to be unique.">This field is required.</div> </div> </div> <div data-block-id="1302fea3" class="srfm-block-single srfm-block srfm-textarea-block srf-textarea-1302fea3-block srfm-block-width-100 "> <label id="srfm-label-1302fea3-lbl-UGxlYXNlIGRlc2NyaWJlIHlvdXIgcXVlc3Rpb24gaW4gZGV0YWlscy4gRXhwbGFpbiBleGFjdCBzdGVwcyB0byByZXBsaWNhdGUgdGhlIHByb2JsZW0u" for="srfm-textarea-1302fea3-lbl-UGxlYXNlIGRlc2NyaWJlIHlvdXIgcXVlc3Rpb24gaW4gZGV0YWlscy4gRXhwbGFpbiBleGFjdCBzdGVwcyB0byByZXBsaWNhdGUgdGhlIHByb2JsZW0u" class="srfm-block-label">Please describe your question in details. Explain exact steps to replicate the problem.<span class="srfm-required" aria-label="Required"><span aria-hidden="true"> *</span></span></label> <div class="srfm-block-wrap"> <textarea class="srfm-input-common srfm-input-textarea" name="srfm-textarea-1302fea3-lbl-UGxlYXNlIGRlc2NyaWJlIHlvdXIgcXVlc3Rpb24gaW4gZGV0YWlscy4gRXhwbGFpbiBleGFjdCBzdGVwcyB0byByZXBsaWNhdGUgdGhlIHByb2JsZW0u-please-describe-your-question-in-details-explain-exact-steps-to-replicate-the-problem" id="srfm-textarea-1302fea3-lbl-UGxlYXNlIGRlc2NyaWJlIHlvdXIgcXVlc3Rpb24gaW4gZGV0YWlscy4gRXhwbGFpbiBleGFjdCBzdGVwcyB0byByZXBsaWNhdGUgdGhlIHByb2JsZW0u" aria-describedby='srfm-error-1302fea3' data-required="true" rows="6" ></textarea> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-1302fea3" data-error-msg="This field is required.">This field is required.</div> </div> </div> <div data-block-id="b509d72e" class="srfm-block-single srfm-block srfm-url-block srfm-block-width-100 "> <label id="srfm-label-b509d72e-lbl-VVJMIHdoZXJlIHdlIGNhbiBzZWUgbW9yZSBkZXRhaWxzLg" for="srfm-url-b509d72e-lbl-VVJMIHdoZXJlIHdlIGNhbiBzZWUgbW9yZSBkZXRhaWxzLg" class="srfm-block-label">URL where we can see more details.<span class="srfm-required" aria-label="Required"><span aria-hidden="true"> *</span></span></label> <div class="srfm-block-wrap"> <input class="srfm-input-common srfm-input-url" type="text" name="srfm-url-b509d72e-lbl-VVJMIHdoZXJlIHdlIGNhbiBzZWUgbW9yZSBkZXRhaWxzLg-url-where-we-can-see-more-details" id="srfm-url-b509d72e-lbl-VVJMIHdoZXJlIHdlIGNhbiBzZWUgbW9yZSBkZXRhaWxzLg" aria-describedby='srfm-error-b509d72e' data-required="true" value="" /> </div> <div class="srfm-error-wrap"> <div class="srfm-error-message" data-srfm-id="srfm-error-b509d72e" data-error-msg="This field is required.">This field is required.</div> </div> </div> <div data-block-id="7cbf0c2c" class="srfm-block-single srfm-block srfm-upload-block srf-upload-7cbf0c2c-block srfm-block-width-100 "> <label id="srfm-label-7cbf0c2c" for="srfm-upload-7cbf0c2c" class="srfm-block-label">Attach screenshots to help us understand your question accurately.</label> <div class="srfm-block-wrap"> <span class="srfm-icon srfm-upload-icon" aria-hidden="true"><svg width='24' height='24' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'><path d='M21 15V19C21 19.5304 20.7893 20.0391 20.4142 20.4142C20.0391 20.7893 19.5304 21 19 21H5C4.46957 21 3.96086 20.7893 3.58579 20.4142C3.21071 20.0391 3 19.5304 3 19V15' stroke='#1E1E1E' stroke-opacity='0.65' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/><path d='M17 8L12 3L7 8' stroke='#1E1E1E' stroke-opacity='0.65' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/><path d='M12 3V15' stroke='#1E1E1E' stroke-opacity='0.65' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/></svg></span> <div class="srfm-upload-wrap"> <input class="srfm-upload-size" value="10" type="hidden" /> <label class="srfm-classic-upload-label"> Click to upload or drag and drop </label> <input id="srfm-upload-7cbf0c2c" class="srfm-input-upload" name="srfm-upload-7cbf0c2c-lbl-QXR0YWNoIHNjcmVlbnNob3RzIHRvIGhlbHAgdXMgdW5kZXJzdGFuZCB5b3VyIHF1ZXN0aW9uIGFjY3VyYXRlbHku-attach-screenshots-to-help-us-understand-your-question-accurately[]" type="file" aria-describedby='srfm-error-7cbf0c2c' data-required="false" accept=".jpg, .jpeg, .gif, .png, .pdf"> </div> </div> <div class="srfm-upload-data"></div> <div class="srfm-error-wrap"><div class="srfm-error-message" data-srfm-id="srfm-error-7cbf0c2c" data-error-msg="This field is required.">This field is required.</div></div> </div> </div> <div class="srfm-captcha-container srfm-display-none"> <div class="srfm-validation-error" id="captcha-error" style="display: none;">Please verify that you are not a robot.</div> </div> <div class="srfm-page-break-buttons wp-block-button"> <button aria-label="Go to Previous Page" class="srfm-pre-btn" > Back </button> <button aria-label="Go to Next Page" class="srfm-nxt-btn" > Next </button> </div> <div class="srfm-submit-container srfm-hide"> <div style="width: ; text-align: left" class="wp-block-button"> <button style="width:" id="srfm-submit-btn"class="srfm-btn-frontend srfm-button srfm-submit-button g-recaptcha" data-callback="recaptchaCallback" recaptcha-type="v3-reCAPTCHA" data-sitekey="6Lfl1WIqAAAAAOkdNmKzr-R3P5FyVjv1NLHLXNWL" > <div class="srfm-submit-wrap"> SUBMIT TICKET <div class="srfm-loader"></div> </div> </button> </div> </div> <p id="srfm-error-message" class="srfm-error-message" hidden="true">There was an error trying to submit your form. Please try again.</p> </form> <div class="srfm-single-form srfm-success-box in-page"> <div aria-live="polite" aria-atomic="true" role="alert" id="srfm-success-message-page-17213" class="srfm-success-box-description"></div> </div> </div> </div></div> </div> </div></div> <div class="wp-block-uagb-container uagb-block-e80808b7 alignfull uagb-is-root-container"><div class="uagb-container-inner-blocks-wrap"> <div class="wp-block-uagb-advanced-heading uagb-block-14eebd8e"><h2 class="uagb-heading-text">Frequently asked questions</h2><p class="uagb-desc-text">Have any doubts about Presto Player? Here are some frequently asked questions that should answer most of yours.</p></div> <div class="wp-block-uagb-container uagb-block-832773da"><div class="wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-d1f2213e uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height .uagb-faq-item" data-faqtoggle="true" role="tablist"><div class="wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-a830b96e " role="tab" tabindex="0"><div class="uagb-faq-questions-button uagb-faq-questions"> <span class="uagb-icon uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 256 512"><path d="M118.6 105.4l128 127.1C252.9 239.6 256 247.8 256 255.1s-3.125 16.38-9.375 22.63l-128 127.1c-9.156 9.156-22.91 11.9-34.88 6.943S64 396.9 64 383.1V128c0-12.94 7.781-24.62 19.75-29.58S109.5 96.23 118.6 105.4z"></path></svg> </span> <span class="uagb-icon-active uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 320 512"><path d="M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z"></path></svg> </span> <span class="uagb-question">Who Should Use the Presto Player?</span></div><div class="uagb-faq-content"><p>Presto Player is a video player for WordPress that can be used by marketers, course creators, bloggers, or anyone who wishes to embed a video or videos on their website with complete control on it.</p></div></div><div class="wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-c375b4fd " role="tab" tabindex="0"><div class="uagb-faq-questions-button uagb-faq-questions"> <span class="uagb-icon uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 256 512"><path d="M118.6 105.4l128 127.1C252.9 239.6 256 247.8 256 255.1s-3.125 16.38-9.375 22.63l-128 127.1c-9.156 9.156-22.91 11.9-34.88 6.943S64 396.9 64 383.1V128c0-12.94 7.781-24.62 19.75-29.58S109.5 96.23 118.6 105.4z"></path></svg> </span> <span class="uagb-icon-active uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 320 512"><path d="M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z"></path></svg> </span> <span class="uagb-question">What Is Required to Use Presto Player?</span></div><div class="uagb-faq-content"><p>Presto Player integrates with WordPress and can be used on any website. So you will need a hosting account with WordPress installed.</p></div></div><div class="wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-b4ed2896 " role="tab" tabindex="0"><div class="uagb-faq-questions-button uagb-faq-questions"> <span class="uagb-icon uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 256 512"><path d="M118.6 105.4l128 127.1C252.9 239.6 256 247.8 256 255.1s-3.125 16.38-9.375 22.63l-128 127.1c-9.156 9.156-22.91 11.9-34.88 6.943S64 396.9 64 383.1V128c0-12.94 7.781-24.62 19.75-29.58S109.5 96.23 118.6 105.4z"></path></svg> </span> <span class="uagb-icon-active uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 320 512"><path d="M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z"></path></svg> </span> <span class="uagb-question">Can I Use Presto Player on My Client Websites?</span></div><div class="uagb-faq-content"><p>Yes you can! In fact that is one of the main reasons we created it.</p></div></div></div> <div class="wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-d14b06e7 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height .new_class .uagb-faq-item" data-faqtoggle="true" role="tablist"><div class="wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-d248aacb " role="tab" tabindex="0"><div class="uagb-faq-questions-button uagb-faq-questions"> <span class="uagb-icon uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 256 512"><path d="M118.6 105.4l128 127.1C252.9 239.6 256 247.8 256 255.1s-3.125 16.38-9.375 22.63l-128 127.1c-9.156 9.156-22.91 11.9-34.88 6.943S64 396.9 64 383.1V128c0-12.94 7.781-24.62 19.75-29.58S109.5 96.23 118.6 105.4z"></path></svg> </span> <span class="uagb-icon-active uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 320 512"><path d="M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z"></path></svg> </span> <span class="uagb-question">How Can I Get Updates and What Can I Expect Through Them?</span></div><div class="uagb-faq-content"><p>Like any other WordPress plugin, you will get a notification in your WordPress backend whenever an update is available. You can update it automatically with just a click.<br>There are a lot of features updates, integrations and more planned for Presto Player. You will get improvements, new features and bug fixes we make in the plugin as free updates.</p></div></div><div class="wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-57d6b35e " role="tab" tabindex="0"><div class="uagb-faq-questions-button uagb-faq-questions"> <span class="uagb-icon uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 256 512"><path d="M118.6 105.4l128 127.1C252.9 239.6 256 247.8 256 255.1s-3.125 16.38-9.375 22.63l-128 127.1c-9.156 9.156-22.91 11.9-34.88 6.943S64 396.9 64 383.1V128c0-12.94 7.781-24.62 19.75-29.58S109.5 96.23 118.6 105.4z"></path></svg> </span> <span class="uagb-icon-active uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 320 512"><path d="M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z"></path></svg> </span> <span class="uagb-question">What Kind of Support Do You Offer?</span></div><div class="uagb-faq-content"><p>We take pride in providing professional, premium support to our customers through the ticketing system.</p></div></div><div class="wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-1aa6b718 " role="tab" tabindex="0"><div class="uagb-faq-questions-button uagb-faq-questions"> <span class="uagb-icon uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 256 512"><path d="M118.6 105.4l128 127.1C252.9 239.6 256 247.8 256 255.1s-3.125 16.38-9.375 22.63l-128 127.1c-9.156 9.156-22.91 11.9-34.88 6.943S64 396.9 64 383.1V128c0-12.94 7.781-24.62 19.75-29.58S109.5 96.23 118.6 105.4z"></path></svg> </span> <span class="uagb-icon-active uagb-faq-icon-wrap"> <svg xmlns="https://www.w3.org/2000/svg" viewBox= "0 0 320 512"><path d="M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z"></path></svg> </span> <span class="uagb-question">Have Any More Questions?</span></div><div class="uagb-faq-content"><p>No problem. 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