CINXE.COM

<!doctype html> <html lang="en-GB" class="govuk-template app-html-class"> <head> <base href="https://www.gamblingcommission.gov.uk/contact-us"> <meta charset="utf-8"> <title> Contact us </title> <meta name="description" content=" Contact details and information for different parts of the Gambling Commission. 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This will redirect you to Public and players home."> </a> </div> <div class=" gcweb-header__content" id="content-header"> <div class=" gcweb-header__menu"><button class="gcweb-header__menu-toggle" id="toggle-menu" aria-controls="header-navigation" aria-label="Open menu">Menu</button> </div> <div class="gcweb-header__search"><button class="gcweb-header__search-toggle" id="toggle-search" aria-controls="search" aria-label="Search the website"> <svg class="gcweb-icon gcweb-icon__search" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M19.71 18.29l-4.11-4.1a7 7 0 1 0-1.41 1.41l4.1 4.11a1 1 0 0 0 1.42 0 1 1 0 0 0 0-1.42zM5 10a5 5 0 1 1 5 5 5 5 0 0 1-5-5z"> </path> </svg><span class="gcweb-u-visually-hidden">Search the website</span> </button> <div class="gcweb-header__search-wrap" id="wrap-search"> <form class="gcweb-header__search-form" id="search" action="/search" method="get" role="search"> <div id="search-checking"></div><label 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class="gcweb-header__navigation-link " href="https://www-gamblingcommission-gov-uk.translate.goog/authorities?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto"> For licensing authorities </a></li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile gcweb-header__navigation-item--divider">Corporate information</li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"><a class="gcweb-header__navigation-link " href="https://www-gamblingcommission-gov-uk.translate.goog/about-us?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto"> About us </a></li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"><a class="gcweb-header__navigation-link " href="https://www-gamblingcommission-gov-uk.translate.goog/news?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto"> News </a></li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"><a class="gcweb-header__navigation-link " href="https://www-gamblingcommission-gov-uk.translate.goog/contact-us?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto"> Contact us </a></li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"><a class="gcweb-header__navigation-link " href="https://www-gamblingcommission-gov-uk.translate.goog/services?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto"> Online services </a></li> </ul> </div> </nav> </header> <div class="gcweb-precontent-strip"> <div class="gcweb-width-container"></div> </div> <main tabindex="-1" class="app-main-class" id="main-content"> <div class="gcweb-full-width-container gcweb-bg--light-grey govuk-!-padding-top-9 govuk-!-padding-bottom-9"> <div class="govuk-width-container"> <div class="govuk-grid-row gcweb-header-tag--left"> <div class="govuk-grid-column-one-half"> <h1 class="gcweb-heading-xl">Can we answer your query before contacting us?</h1> </div> <div class="govuk-grid-column-one-half"> <ul class="govuk-list"> <li>- <a class="govuk-link" href="https://www-gamblingcommission-gov-uk.translate.goog/public-and-players/guide/ways-to-stay-safe-when-gambling?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">How can I stay safe when gambling?</a></li> <li>- <a href="https://www-gamblingcommission-gov-uk.translate.goog/contact-us/guide/our-most-common-enquiries-from-gambling-customers?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" class="govuk-link">Our most common enquiries from gambling customers</a></li> <li>- <a class="govuk-link" href="https://www-gamblingcommission-gov-uk.translate.goog/public-and-players/guide/page/what-type-of-documents-can-i-be-asked-to-provide?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">What ID can a business ask me to provide?</a></li> <li>- <a class="govuk-link" href="https://www-gamblingcommission-gov-uk.translate.goog/public-register?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">How do I check a business is licensed?</a></li> </ul> </div> </div> </div> </div> <div class="gcweb-full-width-container" id="general"> <div class="govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half"> <h2 class="gcweb-heading-l">General queries and complaints</h2> <p class="gcweb-body">Our complaints hub helps direct your complaint to the right place.</p> <p class="gcweb-body">If you have a question that has not been answered on the site, you can call or send us a message.</p> </div> <div class="govuk-grid-column-one-half"> <div class="gcweb-signpost"><a href="https://www-gamblingcommission-gov-uk.translate.goog/complaints?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" class="gcweb-signpost__link" data-contenttype="" data-contentparent="" data-linktext=""> <div class="gcweb-signpost__content gcweb-signpost__thin"> <p class="gcweb-signpost__title">Make a complaint</p><span class="gcweb-signpost__icon" aria-hidden="true"> <svg class="gcweb-signpost__icon__svg" viewbox="0 0 16 29" focusable="false"><path d="M1.909 28.11a1.575 1.575 0 0 1-1.115-2.691L11.713 14.5.793 3.58a1.575 1.575 0 1 1 2.23-2.228l12.033 12.033a1.575 1.575 0 0 1 0 2.229L3.023 27.647c-.307.308-.71.463-1.114.463z" /> </svg></span> </div></a> </div> <div class="gcweb-signpost"><a href="https://www-gamblingcommission-gov-uk.translate.goog/forms/contact-centre/general?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" class="gcweb-signpost__link" data-contenttype="" data-contentparent="" data-linktext=""> <div class="gcweb-signpost__content gcweb-signpost__thin"> <p class="gcweb-signpost__title">Call us or complete our online form</p><span class="gcweb-signpost__icon" aria-hidden="true"> <svg class="gcweb-signpost__icon__svg" viewbox="0 0 16 29" focusable="false"><path d="M1.909 28.11a1.575 1.575 0 0 1-1.115-2.691L11.713 14.5.793 3.58a1.575 1.575 0 1 1 2.23-2.228l12.033 12.033a1.575 1.575 0 0 1 0 2.229L3.023 27.647c-.307.308-.71.463-1.114.463z" /> </svg></span> </div></a> </div> </div> </div> </div> </div> <div class="gcweb-full-width-container gcweb-bg--light-grey" id="complaints"> <div class="govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half govuk-!-padding-right-9"> <h2 class="gcweb-heading-l">Tell us something in confidence</h2> <p class="gcweb-body">If you have seen something that looks illegal or want to report something confidentially, you can do so online or over the phone.</p> </div> <div class="govuk-grid-column-one-half"> <div class="gcweb-signpost"><a href="https://www-gamblingcommission-gov-uk.translate.goog/contact-us/page/tell-us-something-in-confidence?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" class="gcweb-signpost__link" data-contenttype="" data-contentparent="" data-linktext=""> <div class="gcweb-signpost__content gcweb-signpost__thin"> <p class="gcweb-signpost__title">Tell us something in confidence</p><span class="gcweb-signpost__icon" aria-hidden="true"> <svg class="gcweb-signpost__icon__svg" viewbox="0 0 16 29" focusable="false"><path d="M1.909 28.11a1.575 1.575 0 0 1-1.115-2.691L11.713 14.5.793 3.58a1.575 1.575 0 1 1 2.23-2.228l12.033 12.033a1.575 1.575 0 0 1 0 2.229L3.023 27.647c-.307.308-.71.463-1.114.463z" /> </svg></span> </div></a> </div> </div> </div> </div> </div> <div class="gcweb-full-width-container" id="licensees"> <div class="govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half govuk-!-padding-right-9"> <h2 class="gcweb-heading-l">Questions about your licence or an application for a licence</h2> <p class="gcweb-body">If you hold a licence issued by us, and have a question, check our guide for licensees before contacting us.</p> <p>You can also use the form for technical issues.</p> </div> <div class="govuk-grid-column-one-half"> <div class="gcweb-signpost"><a href="https://www-gamblingcommission-gov-uk.translate.goog/contact-us/guide/information-for-licence-applicants?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" class="gcweb-signpost__link" data-contenttype="" data-contentparent="" data-linktext=""> <div class="gcweb-signpost__content gcweb-signpost__thin"> <p class="gcweb-signpost__title">View our guide for licence applicants</p><span class="gcweb-signpost__icon" aria-hidden="true"> <svg class="gcweb-signpost__icon__svg" viewbox="0 0 16 29" focusable="false"><path d="M1.909 28.11a1.575 1.575 0 0 1-1.115-2.691L11.713 14.5.793 3.58a1.575 1.575 0 1 1 2.23-2.228l12.033 12.033a1.575 1.575 0 0 1 0 2.229L3.023 27.647c-.307.308-.71.463-1.114.463z" /> </svg></span> </div></a> </div> <div class="gcweb-signpost"><a href="https://www-gamblingcommission-gov-uk.translate.goog/forms/contact-centre/applicants?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" class="gcweb-signpost__link" data-contenttype="" data-contentparent="" data-linktext=""> <div class="gcweb-signpost__content gcweb-signpost__thin"> <p class="gcweb-signpost__title">Licensing application query form</p><span class="gcweb-signpost__icon" aria-hidden="true"> <svg class="gcweb-signpost__icon__svg" viewbox="0 0 16 29" focusable="false"><path d="M1.909 28.11a1.575 1.575 0 0 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