Create Support Ticket

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7.5C0.00019455 7.83137 0.268825 8.1 0.600195 8.1H11.1517L8.57593 10.6757C8.34162 10.91 8.34162 11.2899 8.57593 11.5243C8.81025 11.7586 9.19014 11.7586 9.42446 11.5243L13.0245 7.92426Z" fill="white"></path></svg> </a></div></div></div></div></div></div></header></div></div></header><div id="content" class="site-content"><div id="primary" class="content-area"><main id="main" class="site-main" role="main"><div class='header-breadcamb-fixer'><div data-elementor-type="wp-post" data-elementor-id="21514" class="elementor elementor-21514"><div class="show_shadow elementor-element elementor-element-175f6a7 e-flex e-con-boxed e-con e-parent" data-id="175f6a7" data-element_type="container" data-settings="{"background_background":"classic"}"><div class="e-con-inner"><div class="elementor-element elementor-element-462ce82 elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-page-title" data-id="462ce82" data-element_type="widget" 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fluentform-widget-submit-button-full-width elementor-widget elementor-widget-rs-fluent-form-widget" data-id="ebf8618" data-element_type="widget" data-widget_type="rs-fluent-form-widget.default"><div class="elementor-widget-container"><div class="fluentform-widget-wrapper fluentform-widget-align-default color_"><div class="fluentform-widget-heading"><h3 class="fluentform-widget-title"> This email will create a ticket for you so don’t send multiple emails we will reply all tickets ASAP.</h3></div><div class='fluentform ff-default fluentform_wrapper_4 ffs_default_wrap'><form data-form_id="4" id="fluentform_4" class="frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_default" data-form_instance="ff_form_instance_4_1" method="POST" ><fieldset style="border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;"><legend class="ff_screen_reader_title" style="display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;">Support Form</legend><div class="ff-el-group form_field_78_item_sf"><div class="ff-el-input--label asterisk-right"> <label for="ff_4_item_sf" aria-label="Newsletter"> Newsletter </label></div><div class="ff-el-input--content"> <input type="text" name="item_4__fluent_sf" class="ff-el-form-control" id="ff_4_item_sf" ></div></div> <style> .form_field_78_item_sf { display: none!important; position: absolute!important; transform: translateX(1000%)!important; } </style> <input type='hidden' name='__fluent_form_embded_post_id' value='5320' /><input type="hidden" id="_fluentform_4_fluentformnonce" name="_fluentform_4_fluentformnonce" value="94dd99fdcb" /><input type="hidden" name="_wp_http_referer" value="/support/" /><div data-name="ff_cn_id_1" class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_input_text' aria-label="Name">Name</label></div><div class='ff-el-input--content'><input type="text" name="input_text" class="ff-el-form-control" placeholder="Full Name" data-name="input_text" id="ff_4_input_text" aria-invalid="false" aria-required=true></div></div></div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_email' aria-label="Email">Email</label></div><div class='ff-el-input--content'><input type="email" name="email" id="ff_4_email" class="ff-el-form-control" placeholder="E-mail Address" data-name="email" aria-invalid="false" aria-required=true></div></div></div></div><div class='ff-el-group ff_list_inline'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label aria-label="Purchase Item From">Purchase Item From</label></div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label' for=purchase_item_from_49172ed6e06113985e9ce4813659ac5d><input type="radio" name="purchase_item_from" data-name="purchase_item_from" class="ff-el-form-check-input ff-el-form-check-radio" checked="1" value="Envato Market (Themeforest/ Codecanyon)" id='purchase_item_from_49172ed6e06113985e9ce4813659ac5d' aria-label='Envato Market (Themeforest/ Codecanyon)' aria-invalid='false' aria-required=true> <span>Envato Market (Themeforest/ Codecanyon)</span></label></div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=purchase_item_from_a9c50f9057fd29f7aa83cf6496744884><input type="radio" name="purchase_item_from" data-name="purchase_item_from" class="ff-el-form-check-input ff-el-form-check-radio" value="RSTheme Site" id='purchase_item_from_a9c50f9057fd29f7aa83cf6496744884' aria-label='RSTheme Site' aria-invalid='false' aria-required=true> <span>RSTheme Site</span></label></div></div></div><div data-name="ff_cn_id_2" class='ff-t-container ff-column-container ff_columns_total_2 has-conditions '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group has-conditions'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_envato_user_name' >Envato User Name</label></div><div class='ff-el-input--content'><input type="text" name="envato_user_name" class="ff-el-form-control" placeholder="User Name" data-name="envato_user_name" id="ff_4_envato_user_name" aria-invalid="false" aria-required=true></div></div></div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group has-conditions'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_envato_purchase_code' aria-label="Envato Item Purchase Code">Envato Item Purchase Code</label></div><div class='ff-el-input--content'><input type="text" name="envato_purchase_code" class="ff-el-form-control" placeholder="000-000-000-000-000" data-name="envato_purchase_code" id="ff_4_envato_purchase_code" aria-invalid="false" aria-required=true></div></div></div></div><div data-name="ff_cn_id_3" class='ff-t-container ff-column-container ff_columns_total_1 has-conditions '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group ff-custom_html has-conditions how-to-get-note' data-name="custom_html-4_1" ><p><span style="color: #ff0000"><a style="color: #ff0000;text-decoration: underline" href="https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-" target="_blank" rel="noopener">How</a></span><span style="color: #ff0000"><a style="color: #ff0000;text-decoration: underline" href="https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-" target="_blank" rel="noopener"> to get Envato items purchase code?</a></span></p></div></div></div><div class='ff-el-group ff_list_inline'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label aria-label="Topics">Topics</label></div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label' for=input_radio_1cd25c0aa22a1a74b2f449626c32e8fa><input type="radio" name="input_radio" data-name="input_radio" class="ff-el-form-check-input ff-el-form-check-radio" checked="1" value="General Help" id='input_radio_1cd25c0aa22a1a74b2f449626c32e8fa' aria-label='General Help' aria-invalid='false' aria-required=true> <span>General Help</span></label></div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=input_radio_1fc2e6f230cfda440dbff40a4d1c6181><input type="radio" name="input_radio" data-name="input_radio" class="ff-el-form-check-input ff-el-form-check-radio" value="Bug Report" id='input_radio_1fc2e6f230cfda440dbff40a4d1c6181' aria-label='Bug Report' aria-invalid='false' aria-required=true> <span>Bug Report</span></label></div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=input_radio_4888fb96c35702618a5d3ed15b13032b><input type="radio" name="input_radio" data-name="input_radio" class="ff-el-form-check-input ff-el-form-check-radio" value="Pre-sale" id='input_radio_4888fb96c35702618a5d3ed15b13032b' aria-label='Pre-sale' aria-invalid='false' aria-required=true> <span>Pre-sale</span></label></div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=input_radio_d84f8b0b9cf5fda9e0314d6e0c816b21><input type="radio" name="input_radio" data-name="input_radio" class="ff-el-form-check-input ff-el-form-check-radio" value=" Demo Import Issue" id='input_radio_d84f8b0b9cf5fda9e0314d6e0c816b21' aria-label='Demo Import Issue' aria-invalid='false' aria-required=true> <span> Demo Import Issue</span></label></div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=input_radio_2473d415671dc57827b20318df8b5c45><input type="radio" name="input_radio" data-name="input_radio" class="ff-el-form-check-input ff-el-form-check-radio" value="Others" id='input_radio_2473d415671dc57827b20318df8b5c45' aria-label='Others' aria-invalid='false' aria-required=true> <span>Others</span></label></div></div></div><div data-name="ff_cn_id_4" class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_input_text_1' aria-label="Theme Name">Theme Name</label></div><div class='ff-el-input--content'><input type="text" name="input_text_1" class="ff-el-form-control" placeholder="Theme Name" data-name="input_text_1" id="ff_4_input_text_1" aria-invalid="false" aria-required=true></div></div></div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_subject_1' aria-label="Subject">Subject</label></div><div class='ff-el-input--content'><input type="text" name="subject_1" class="ff-el-form-control" placeholder="Subject" data-name="subject_1" id="ff_4_subject_1" aria-invalid="false" aria-required=true></div></div></div></div><div data-name="ff_cn_id_5" class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label asterisk-right"><label for='ff_4_website_url' aria-label="Website URL">Website URL</label></div><div class='ff-el-input--content'><input type="url" name="website_url" class="ff-el-form-control" placeholder="https://yourdomain.com" data-name="website_url" id="ff_4_website_url" aria-invalid="false" aria-required=false></div></div></div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label asterisk-right"><label for='ff_4_custom_admin_url' aria-label="Admin URL (If Different)">Admin URL (If Different)</label></div><div class='ff-el-input--content'><input type="url" name="custom_admin_url" class="ff-el-form-control" placeholder="Admin URL (If Different)" data-name="custom_admin_url" id="ff_4_custom_admin_url" aria-invalid="false" aria-required=false></div></div></div></div><div data-name="ff_cn_id_6" class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label asterisk-right"><label for='ff_4_admin_user_name' >Admin User Name</label></div><div class='ff-el-input--content'><input type="text" name="admin_user_name" class="ff-el-form-control" placeholder="Admin User Name" data-name="admin_user_name" id="ff_4_admin_user_name" aria-invalid="false" aria-required=false></div></div></div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class="ff-el-input--label asterisk-right"><label for='ff_4_admin_pass' aria-label="Admin Pass">Admin Pass</label></div><div class='ff-el-input--content'><input type="text" name="admin_pass" class="ff-el-form-control" placeholder="Admin Pass" data-name="admin_pass" id="ff_4_admin_pass" aria-invalid="false" aria-required=false></div></div></div></div><div class='ff-el-group'><div class="ff-el-input--label ff-el-is-required asterisk-right"><label for='ff_4_description' aria-label="Message">Message</label></div><div class='ff-el-input--content'><textarea aria-invalid="false" aria-required=true name="description" id="ff_4_description" class="ff-el-form-control" placeholder="Write your problem here briefly." rows="4" cols="2" data-name="description" ></textarea></div></div><div class='ff-el-group ' ><div 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data-widget_type="site-logo.default"><div class="elementor-widget-container"><div class="hfe-site-logo"> <a data-elementor-open-lightbox="" class='elementor-clickable' href="https://rstheme.com"><div class="hfe-site-logo-set"><div class="hfe-site-logo-container"> <img class="hfe-site-logo-img elementor-animation-" src="https://rstheme.com/wp-content/uploads/2023/11/site-logo.png" alt="site-logo"/></div></div> </a></div></div></div><div class="elementor-element elementor-element-4743686 elementor-widget elementor-widget-text-editor" data-id="4743686" data-element_type="widget" data-widget_type="text-editor.default"><div class="elementor-widget-container"><p style="text-align: left;">Embark on a journey of digital excellence with our meticulously crafted premium WordPress themes and plugins.</p></div></div><div class="show_shadow elementor-element elementor-element-64f5c7c e-flex e-con-boxed e-con e-child" data-id="64f5c7c" data-element_type="container"><div class="e-con-inner"><div 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48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z"></path></svg></a></li></ul></div></div></div></div><div class="show_shadow elementor-element elementor-element-37d08e9e e-con-full e-flex e-con e-child" data-id="37d08e9e" data-element_type="container"><div class="elementor-element elementor-element-7544a9d7 elementor-widget elementor-widget-rs-heading" data-id="7544a9d7" data-element_type="widget" data-widget_type="rs-heading.default"><div class="elementor-widget-container"><div class="prelements-heading default animate- normal_color subnormal_color dots_no subnormal_color"><div class="title-inner"><h5 class="title"><span class="watermark"></span>About Company</h5></div></div></div></div><div class="elementor-element elementor-element-4807d394 hfe-nav-menu__breakpoint-none hfe-nav-menu__align-left hfe-submenu-icon-arrow hfe-link-redirect-child elementor-widget elementor-widget-navigation-menu" 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data-widget_type="navigation-menu.default"><div class="elementor-widget-container"> <style> .hfe-layout-vertical .left-arrow ul .menu-item:hover a:after { background: !important; } .hfe-layout-vertical .left-arrow ul .menu-item:hover a:before { border-left: 6px solid } </style><div class="hfe-nav-menu hfe-layout-vertical hfe-nav-menu-layout mega_columns1 vertical" data-layout="vertical"><div class="hfe-nav-menu__toggle elementor-clickable"><div class="hfe-nav-menu-icon"></div></div><nav class="hfe-nav-menu__layout-vertical hfe-nav-menu__submenu-arrow no-separator right-arrow-style2 no-circle arrow" data-toggle-icon="" data-close-icon="" data-full-width=""><ul id="menu-1-4807d394" class="hfe-nav-menu"><li id="menu-item-21530" class="menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu"><a href="https://rstheme.com/about/" class = "hfe-menu-item">About RSTheme</a></li><li id="menu-item-21531" class="menu-item menu-item-type-post_type menu-item-object-page 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