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Frequently Asked Questions | The Dodge Company
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font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Checking Out Process </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-21"> Will the freight company leave my order if there’s no one there to receive it? </a> <div class="collapse" role="tabpanel" id="collapse-21"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>No. Someone must be available to inspect for damage and sign for receipt of the order.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-22"> Is it possible to obtain a quote prior to ordering? </a> <div class="collapse" role="tabpanel" id="collapse-22"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Quotes are a great way to avoid making an error in ordering. You may contact our Customer Service Department or your Dodge Sales Representative to obtain a quote.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-23"> How will I know that orders I have placed through the web store have been received and processed? </a> <div class="collapse" role="tabpanel" id="collapse-23"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Upon placing the order, you will receive an email confirmation. You will then be able to see the status of your order in the “My Account” page of the web store.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-24"> How can I cancel or change a web store order? </a> <div class="collapse" role="tabpanel" id="collapse-24"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>The web store ordering system is automated so should you find it necessary to change or cancel any order, please call our Customer Service Department.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Direct Delivery </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-20"> Will I be able to order items that are shipped direct from another manufacturer? </a> <div class="collapse" role="tabpanel" id="collapse-20"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Yes, all items in our store that will be shipped from an outside source will be designated with the label "Direct Delivery." Please take note that they will arrive in separate packaging and not at the same time as the rest of your order. This is because the item(s) will ship directly from the manufacturer. These items will be invoiced separately, and our freight discount will not apply.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Discounts </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-34"> What discounts are available on products purchased from Dodge? </a> <div class="collapse" role="tabpanel" id="collapse-34"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Our Cumulative Purchase Plan is available on eligible chemicals. As chemical purchases increase so does your discount. Your Dodge sales representative can explain the benefits of this program. In addition, some of the products have price breaks at certain quantity levels.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-35"> What discounts are available on shipping from Dodge? </a> <div class="collapse" role="tabpanel" id="collapse-35"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>You will receive a 25% discount on freight costs for orders of eligible product valued at $350.00-$599.99. The freight discount increases to 50% when your order of eligible products totals $600.00 or more. Your account must be paid within terms to take advantage of this discount. Eligible products include all 24 bottle cases of chemicals, all 6 bottle cases of chemicals, all stocked urns and sharing urns, and other miscellaneous items. Please see the <a href="/dodge_website/static/src/doc/Freight_Policy_06-22.pdf" target="_blank">freight policy</a> for complete details. Freight for direct delivery items is not included in this policy.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> General Questions </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-1"> Will consumers be able to view and purchase from this site? </a> <div class="collapse" role="tabpanel" id="collapse-1"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Unfortunately, consumers are not able to view or purchase items from Dodge’s Web store at this time. Our Web store is only open to funeral directors, embalmers, medical examiners, coroners, and mortuary schools and their students. Consumers can make purchases for consumer-oriented good such as Velvatone, Forest Fresh, QuikSan, etc. by calling our Customer Service Department at 800-443-6343.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-2"> Does having the Web store mean that you are eliminating your phone-in customer service capability? </a> <div class="collapse" role="tabpanel" id="collapse-2"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Absolutely not. Everyone at Dodge realizes that your time is valuable. We believe that providing our customers an additional opportunity to purchase at times convenient to them is an added benefit. You may still call our Customer Service Department at 1-800-443-6343 or your Dodge representative if you prefer.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-3"> Can all Dodge customers order from this site? </a> <div class="collapse" role="tabpanel" id="collapse-3"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Existing Dodge U.S. “trade” customers can order from this site. Schools, Service Corporation International (SCI) customers, International customers, and Dodge employees cannot currently place orders on the site, though they can browse technical and basic product information.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Ordering from Webstore </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-11"> Can more than one user order on behalf of our firm? </a> <div class="collapse" role="tabpanel" id="collapse-11"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Multiple users can access and order from the same Dodge account, though each user will require a unique email address. </p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-12"> If I need to order some items on a regular basis is there any kind of tool I can use so I don’t have to look up each item every time? </a> <div class="collapse" role="tabpanel" id="collapse-12"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>The Wish List (indicated by a heart icon) allows you to save favorite items without having to add them to your shopping cart. When it comes time to place an order you can add items to your cart directly from the Wishlist. You also have the option to keep the item in your Wishlist after it has been added to your cart so that it can be reordered.</p><p><a href="/document/download/61/1e87895d-652f-4293-93b4-de953f8f40c6/39" target="_blank">Click here</a> for pdf instructions on using the Wish List.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-13"> Will I be able to review my Dodge account transactions from this site? </a> <div class="collapse" role="tabpanel" id="collapse-13"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>There is a “My Account” page that will allow you to view and track your orders, check and pay invoices, and search past activity. Please note that our new Web store will only show orders and invoices placed on or after 10/3/22. Please contact Dodge Customer Service with questions about older transactions.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-14"> What do the different order types mean on the “My Account” page? </a> <div class="collapse" role="tabpanel" id="collapse-14"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p></p><ul><li>Quotation: The status of an order when it is first submitted to Dodge</li> <li>Sales Order: The sales order has been confirmed by Dodge. Click to open a sales order for additional status:</li> <ul><li>Preparation = Order is being prepared for shipment</li> <li>Shipped = Order has been picked and is in transit</li></ul> <li>Invoices & Bills: The order has been invoiced. Invoice payment by check or ACH may be made directly from this screen</li> </ul><p></p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-15"> Will my Dodge Representative receive commissions when I order online? </a> <div class="collapse" role="tabpanel" id="collapse-15"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Dodge Sales Representatives have always been a very valuable resource for our customers and will continue to be. Regardless of how an order is placed or received, you can be assured that your rep will receive the appropriate commission.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-16"> What should I do if I need overnight or second day delivery service? </a> <div class="collapse" role="tabpanel" id="collapse-16"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>If priority service (i.e. Next Day, 2nd Day) is needed, please place your order with our Customer Service Department to ensure that your order gets processed and shipped immediately.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-17"> Can’t find the item you’re searching for by item number? </a> <div class="collapse" role="tabpanel" id="collapse-17"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Try searching by product name. We’ve made some changes to our item numbers and a search by product name will give you better results.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-18"> What should I do if I have to return an item(s)? </a> <div class="collapse" role="tabpanel" id="collapse-18"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>All returns require authorization and Dodge is happy to coordinate that for you with the appropriate package delivery or transportation company. Contact our Customer Service Department for assistance. Should you have other questions, you can find more information in our <a href="https://shop.dodgeco.com/document/download/48/bb29b1a6-f32b-44a7-a1d4-016a15975d41/23" target="_blank">return policy</a>.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Payments </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-29"> What are your payment terms? </a> <div class="collapse" role="tabpanel" id="collapse-29"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Our terms are net 30 days.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-30"> What payment methods are available when I order through the web store? </a> <div class="collapse" role="tabpanel" id="collapse-30"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>All Dodge customers whose accounts are in good standing may charge purchases to their account. You may also pay online using a credit card or ACH. We accept American Express, Discover, Mastercard and Visa. If you are a “credit card on file” account you will be able to select your saved credit card at checkout.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-31"> How do I become a Credit Card or eCheck on File customer? </a> <div class="collapse" role="tabpanel" id="collapse-31"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Credit Card on File or eCheck on File customers sign up to have all their purchases (Web store or phone-in orders) charged to an approved credit card or bank account. To sign up, download and complete the <a href="https://shop.dodgeco.com/document/download/8/8d01b244-8c7b-4375-97a5-1af587ae3c9f/6" target="_blank">Credit Card on File</a> or <a href="/document/download/3/ea26d17e-a19b-4672-a568-aa4ffebda438/4" target="_blank">eCheck on File</a> form and return to Dodge via our secure fax number, which is on the bottom of the form.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-32"> How do I find my account balance? </a> <div class="collapse" role="tabpanel" id="collapse-32"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Orders and invoices entered on or after 10/3/22 can be retrieved in the “My Account” page of the Web store. You must contact our Customer Service Department for older orders/invoices and for your account balance.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-33"> Do I have to pay finance charges? </a> <div class="collapse" role="tabpanel" id="collapse-33"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>The only time that a customer would pay finance charges is when an invoice is over 30 days old. Invoices that are past due, are subject to 1.5% interest charges per month and will no longer be eligible to receive discounts on freight.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-37"> Can I pay my invoices online? </a> <div class="collapse" role="tabpanel" id="collapse-37"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Customers may view and pay open invoices online from My Accounts. Select Invoices, then select Pay Now on the invoice to be paid (invoices must be paid individually). Select Credit Card or ACH, click Pay Now, then enter the appropriate payment information.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Personalized Items </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-19"> What if my order requires personalization? Can this order be placed through the Web store? </a> <div class="collapse" role="tabpanel" id="collapse-19"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Personalized orders may be placed through the Web store unless they require priority service. Please continue to place priority orders through our Customer Service Department or your Dodge Sales Representative.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Replacement Parts </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-36"> How should I order replacement parts for items such as cots? </a> <div class="collapse" role="tabpanel" id="collapse-36"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Many times replacement parts are treated as special orders as they are specific to certain models, colors, or uses. Please continue to place these orders through our Customer Service Department or your Dodge Sales Representative.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Shipping and Handling </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-25"> When will my order ship and how long will it take for delivery? </a> <div class="collapse" role="tabpanel" id="collapse-25"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Orders for items that are in stock that are placed by noon (Monday through Friday), are usually processed and shipped that same day. Depending on your location, ground shipments are generally delivered within 3-5 business days. Items that are sent directly from the manufacturer or another vendor typically take longer.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-26"> Are there shipping restrictions on chemical orders? </a> <div class="collapse" role="tabpanel" id="collapse-26"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Recent changes in shipping regulations now allow all but a few of our chemicals to be shipped in “Small Quantities” without hazmat fees. We will always do our best to ship your orders in the most economical way.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-27"> Can I have my order shipped to a Post Office Box? </a> <div class="collapse" role="tabpanel" id="collapse-27"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Unfortunately, Dodge does not ship to post office boxes. This allows for better management of our policy of selling only to funeral service professionals.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-28"> Why doesn't my order show a shipping total? </a> <div class="collapse" role="tabpanel" id="collapse-28"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>A 25% estimated freight charge is added to all web orders. The actual freight amount will be calculated when the order is shipped. If you require a true estimated shipping cost prior to shipping, please indicate “need shipping cost” in the Order Note field at checkout. We will email you the estimated cost by the end of the next business day. Remember that “Direct Delivery” items will be shipped separately.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Webstore Access </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-8"> What types of user access are available? </a> <div class="collapse" role="tabpanel" id="collapse-8"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Approved users who are associated with a funeral home have full access to the Web Store and online ordering. Guest accounts can browse all technical information and Dodge products but cannot see prices or place online orders. This access is assigned to students, SCI customers and Dodge International customers.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-9"> How do I log-in? </a> <div class="collapse" role="tabpanel" id="collapse-9"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>If you have already set up a Web store account, go to <a href="/web/login" target="_blank">https://shop.dodgeco.com/login</a> and enter your email address and password. If you have forgotten your password, there is a link to retrieve it.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-10"> What information can I view after logging in to the Web store? </a> <div class="collapse" role="tabpanel" id="collapse-10"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Depending on your access, our Web store allows access to online ordering, The Dodge Magazine, technical resources, catalogs, price lists, and periodic special offerings. </p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="row"> <div class="col-lg-12 pt0 pb0"> <div class="flexi-row" style="color: rgb(0, 0, 0); font-family: "Ariel Regular", sans-serif; font-size: 13px;"> <div class="html-wrapper" style="overflow-wrap: break-word;"> <hr/> <h3 style="text-transform: uppercase; line-height: 1.4em; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: "Pathway Gothic One", sans-serif; font-size: 1.8em; text-align: left;"> Webstore Accounts </h3> </div> </div> <section class="s_faq_collapse pt0 pb0" data-name="Accordion"> <div class="container"> <div class="row s_col_no_bgcolor"> <div class="col-lg-12 pt16 pb16"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-4"> How do I set up a Web store account? </a> <div class="collapse" role="tabpanel" id="collapse-4"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>In order to set up a Web store account and order through the Web store, you must have an established Dodge account or be a student associated with an accredited mortuary school. For first time users, please <a href="/web/login" target="_blank">click here</a> to complete our online Web store registration form.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-5"> What if I don’t have an established Dodge account? </a> <div class="collapse" role="tabpanel" id="collapse-5"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>You can call Customer Service (1-800-443-6343) and they can set up an account for you. You will have to provide a copy of your funeral director's, embalmer's, or medical examiner's license in order to purchase. Students can be set up as contacts associated to a school or funeral home. The contact designation will allow students to browse our web store; however, they will not be able to view prices or purchase.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-6"> How soon will my Web store registration request be approved? </a> <div class="collapse" role="tabpanel" id="collapse-6"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Registrations submitted via our online form will take up to 1 business day for full access including online ordering (if applicable). Limited access will allow you to view all the technical resources you are used to seeing through our previous website while waiting for your account to be verified for online ordering.</p></span> </p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-toggle="collapse" aria-expanded="false" class="collapsed card-header o_default_snippet_text" data-parent="#myCollapse" data-target="#collapse-7"> Why can’t I get full access to the web store right away? </a> <div class="collapse" role="tabpanel" id="collapse-7"> <div class="card-body"> <p class="card-text o_default_snippet_text"> <span><p>Due to the nature of Dodge’s business, as well as the ability to charge Web store orders on open account and through credit cards on file, Web store registrants must receive final approval from their Dodge sales rep before being authorized to order online.</p></span> </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> </div> </div> <div class="oe_structure oe_empty"> </div> </div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc "> <div id="footer" class="oe_structure oe_structure_solo"> <section class="container s_text_block pt16 pb8" data-name="Text block" style=""> <div class="d-flex flex-wrap" style="margin-left: 10px;"> <div class="col-2" style="min-width:100px;"> <h5> <font style="font-size: 14px;">SITEMAP</font> </h5> </div> </div> <div class="d-flex flex-wrap" style="margin-left: 10px; font-size: 12px;"> <div class="col-2" style="min-width:100px;"> <a href="/">Home</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/dodge-faq">FAQs</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/web/login">Login</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/shop/wishlist">Wishlist</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/my/home">My Account</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/contactus">Contact Us</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/salesreps">Sales Reps</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/service">Customer Service</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/privacy-policy">Privacy Policy</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/document/download/48/bb29b1a6-f32b-44a7-a1d4-016a15975d41/23" target="_blank" data-original-title="" title="" aria-describedby="tooltip901054">Return Policy</a> </div> <div class="col-2" style="min-width:100px;"> <a href="/document/download/50/c60faf16-18cb-4036-a2c8-59f2a4bd5e50/24" target="_blank">Freight Policy</a> </div> </div> </section> </div> <div class="o_footer_copyright o_colored_level o_cc" data-name="Copyright"> <div class="container py-3"> <div class="row"> <div class="col-sm text-center text-sm-left text-muted"> <span class="o_footer_copyright_name mr-2"> <font style="font-size: 12px;">Copyright © 2022 The Dodge Company. 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