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region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div class="ctn-gen"> <div class='ctn-gen-titre js-zoom-wrapper zoom-wrapper'><h1> <span>Contacter la CNIL : standard et permanences téléphoniques</span> </h1></div> <div class='ctn-gen-auteur'>25 avril 2024</div> <hr class="separator" /> <div class="page-introduction js-zoom-wrapper zoom-wrapper clearfix"><p>La CNIL est joignable par téléphone, formulaire en ligne et courrier pour répondre à vos questions sur vos droits, obligations et démarches en cours.</p> </div> <div class="page--tools"><div class="social"><ul><li><a href="" class="icon-print print-btn print" onClick="#">Print the article</a></li><li><a href="" class="icon-share-email email" onClick="#">Courriel</a></li></ul></div><div class="tools"><ul><li><a href="" class="js-zoom-link decrease" data-zoom="-2">Decrease the size of the font</a></li><li><a href="" class="js-zoom-link increase" data-zoom="2">Increase the size of the font</a></li></ul></div></div> <div class='ctn-gen-visuel'> <img src="/sites/cnil/files/styles/contenu_generique_visuel/public/2023-08/contact_cnil_permanence.png?itok=EhkWypKR" width="976" height="500" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class='ctn-gen-body js-zoom-wrapper zoom-wrapper'><h2 class="rteleft">Une question sur vos droits et démarches ?</h2> <div class="apparte">Une question sur vos droits et vos démarches ? Les agents de la CNIL sont à votre écoute. Merci de faire preuve de respect et de rester courtois.</div> <h3>Par téléphone</h3> <p class="rtecenter">Le standard de la CNIL est ouvert tous les jours ouvrés de 9 h 30 à 17 h :</p> <p class="rtecenter"><strong><span style="font-size:150%">01 53 73 22 22</span></strong></p> <div class="chiffre text-align-center">Exceptionnellement, le standard téléphonique sera<strong> fermé le vendredi 22 novembre 2024 durant la matinée.</strong></div> <div class="dnd-atom-wrapper type-image context-sdl_editor_representation" style="display:block; margin: 0 auto;"> <div class="dnd-drop-wrapper"><!-- scald=20552:sdl_editor_representation --> <div class="image"> <p style="text-align:center"><a href="https://www.acce-o.fr/client/cnil" target="_blank"><img alt="Baisse d'audition ? Sourd ou malentendant ? Appelez-nous en cliquant ici - Acceo" src="/sites/cnil/files/thumbnails/image/banniere_-_contact_acceo_accessibilite.png" style="display:block; margin:0 auto; max-width:300px" title="Page de contact sourds et malentendants - Acceo - Nouvelle fenêtre"></a></p> </div> <div class="image"> <div class="chiffre"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="8b6d6792-6f83-41a1-beb5-8ffee6946a5e" href="/fr/attention-aux-arnaques-rgpd" rel=" noopener" target="_blank" title="Attention aux arnaques RGPD ! - Nouvelle fenêtre">Vigilance arnaques RGPD</a> : des escrocs usurpent le numéro de téléphone de la CNIL (01 53 73 22 22). La CNIL n’appelle pas les professionnels ou les particuliers pour les mettre en demeure et ne demande <strong>jamais par téléphone ou courriel</strong> de régler une somme d’argent.</div> </div> <!-- END scald=20552 --></div> <p> </p> <table border="1" cellpadding="1" cellspacing="1" dir="ltr" height="514" width="800"> <caption> <h4><strong>Ouverture de nos permanences</strong></h4> <p> </p> <p>Exceptionnellement, la permanence juridique sera<strong> fermée le vendredi 22 novembre 2024.</strong></p> </caption> <thead> <tr> <th scope="col" style="width:400px">Nos permanences</th> <th class="rtecenter" scope="col">Jours d'ouverture</th> <th class="rtecenter" scope="col">Horaires</th> </tr> </thead> <tbody> <tr> <td> <p><strong>Juridique et délégués à la protection des données (DPO)</strong></p> </td> <td class="rtecenter"> <p>Lundi, mardi, jeudi et vendredi</p> </td> <td class="rtecenter">10 h à 12 h</td> </tr> <tr> <td><strong>Santé</strong></td> <td class="rtecenter"> <p>Lundi</p> </td> <td class="rtecenter">9 h 30 à 12 h</td> </tr> <tr> <td> <p><strong>International </strong></p> <p>Permanence spécialisée sur les questions de protection des données avec un enjeu international (champ d’application territorial du RGPD, transferts de données, traitements transfrontaliers, etc.). </p> </td> <td class="rtecenter">Lundi</td> <td class="rtecenter">10 h à 12 h</td> </tr> </tbody> </table> <p class="rtecenter"><strong>La CNIL n'accueille pas le public.</strong></p> <h3>En ligne</h3> <p>Pour le suivi de votre demande :</p> <ul> <li> <p>si vous avez saisi la CNIL depuis votre compte en ligne (plainte ou demande d’exercice des droits indirect), nous vous invitons à utiliser le <a href="https://services.cnil.fr/" title="Accueil">téléservice dédié</a> ;</p> </li> <li> <p>dans les autres cas, nous vous invitons à utiliser le téléservice « <a href="https://www.cnil.fr/fr/webform/nous-contacter" title="Nous contacter">Je demande où en est mon dossier en cours</a> ».</p> </li> </ul> <table align="center" border="1" cellpadding="0" cellspacing="0" height="372" width="604"> <caption> </caption> <tbody> <tr> <td style="width:302px;"> <p><strong>Pour les particuliers</strong></p> </td> <td style="width:302px;"> <p><strong>Pour les professionnels</strong></p> </td> </tr> <tr> <td style="width:302px;"> <p><a href="/webform/nous-contacter" target="_blank" title="Nous contacter - Nouvelle fenêtre">J'ai une question sur mes droits informatique et libertés</a></p> </td> <td style="width:302px;"> <p><a href="/webform/nous-contacter" target="_blank" title="Nous contacter - Nouvelle fenêtre">J'ai une question sur mes obligations informatique et libertés</a></p> </td> </tr> <tr> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/les-formalites-prealables-accomplies-aupres-de-la-cnil-depuis-1979" target="_blank" title="Les formalités préalables accomplies auprès de la CNIL avant le 25 mai 2018 - Nouvelle fenêtre">J'obtiens la liste des fichiers déclarés par un organisme public ou privé</a></p> </td> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/webform/contacter-le-service-des-outils-de-la-conformite" target="_blank" title="Contacter le service des outils de la conformité - Nouvelle fenêtre">J'ai une question sur les BCR, AIPD, la certification ou les codes de conduite</a></p> </td> </tr> <tr> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/adresser-une-plainte" target="_blank" title="Adresser une plainte à la CNIL - Nouvelle fenêtre">J'adresse une plainte</a></p> </td> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/notifier-une-violation-de-donnees-personnelles" target="_blank" title="Notifier une violation de données personnelles - Nouvelle fenêtre">Je notifie une violation de données personnelles</a></p> </td> </tr> <tr> <td style="width:302px;"> <p>Pour le suivi de votre demande :</p> <p>> Si vous avez saisi la CNIL depuis votre compte en ligne (plainte ou demande d’exercice des droits indirect), nous vous invitons à utiliser le téléservice dédié (<a href="https://services.cnil.fr/" rel=" noopener" target="_blank" title="Saisir la CNIL - Nouvelle fenêtre">compte CNIL</a>) ;</p> <p>> Dans les autres cas, nous vous invitons à utiliser le téléservice « <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="644b5c40-8e53-4ee0-ac16-6a22dd0c3d69" href="/fr/webform/nous-contacter" rel=" noopener" target="_blank" title="Nous contacter - Nouvelle fenêtre">Je demande où en est mon dossier en cours</a> ».</p> <p> </p> </td> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/webform/nous-contacter" target="_blank" title="Nous contacter - Nouvelle fenêtre">Je demande où en est mon dossier en cours</a></p> </td> </tr> <tr> <td style="width:302px;"> <p> </p> </td> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/designation-dpo" target="_blank" title="Désigner un délégué à la protection des données (DPO) ou modifier une désignation - Nouvelle fenêtre">Je désigne un délégué à la protection des données (DPO)</a></p> </td> </tr> <tr> <td style="width:302px;"> <p> </p> </td> <td style="width:302px;"> <p><a href="https://www.cnil.fr/fr/les-formalites-prealables-accomplies-aupres-de-la-cnil-depuis-1979" target="_blank" title="Les formalités préalables accomplies auprès de la CNIL avant le 25 mai 2018 - Nouvelle fenêtre">J'obtiens la liste des fichiers déclarés</a></p> </td> </tr> <tr> <td style="width:302px;"> <p> </p> </td> <td style="width:302px;"> <p><a class="cta" data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="f0cf44a6-d9f7-463f-8c1f-9bde909a9bb6" href="/fr/services-en-ligne" target="_blank" title="Services en ligne - Nouvelle fenêtre">J'accède à tous les services en ligne de la CNIL</a></p> </td> </tr> </tbody> </table> <h3>Par courrier</h3> <div class="chiffre"> <p class="rtecenter"><strong>Commission nationale de l'informatique et des libertés</strong></p> <p class="rtecenter">3 Place de Fontenoy</p> <p class="rtecenter">TSA 80715</p> <p class="rtecenter">75334 PARIS CEDEX 07 </p> </div> <p class="rtecenter"><strong>La CNIL n'accueille pas le public.</strong></p> <hr> <h2>Suivre notre actualité sur les réseaux sociaux</h2> <p>La CNIL est présente sur les réseaux sociaux et délivre conseils et astuces sur la protection des données personnelles et la vie privée sur le web.</p> <div style="display: flex; align-self: flex-start; flex-direction: raw; justify-content: space-around; flex-flow: raw wrap;"> <div style="flex: 1 200px; margin-right: 5px; padding: 10px;"> <p class="rtecenter"> <a href="https://twitter.com/CNIL" target="_blank" title="Twitter - Nouvelle fenêtre">Twitter</a></p> </div> <div style="flex: 1 200px; margin-right: 5px; padding: 10px;"> <p class="rtecenter"> <a href="https://fr.linkedin.com/company/cnil---commission-nationale-de-l%27informatique-et-des-libert-s" target="_blank" title="Linkedin - Nouvelle fenêtre">Linkedin</a></p> </div> </div> <h2>Une remarque sur le site web ou un lien brisé ?</h2> <p>Faites nous part de vos remarques ou suggestions, signalez un dysfonctionnement, une erreur ou un lien brisé sur le site web.</p> <p><a href="https://www.cnil.fr/fr/webform/formulaire-contact-webmaster" target="_blank" title="Contacter la rédaction du site cnil.fr - Nouvelle fenêtre">Contactez la rédaction</a></p> </div> </div> <div class="ctn-gen-after js-zoom-wrapper zoom-wrapper"> <div class="general-tags"><ul><li><a href="/fr/tag/Les%2Bessentiels" hreflang="fr">#Les essentiels</a></li><li><a href="/fr/tag/CNIL" hreflang="fr">#CNIL</a></li></ul></div> <div class="nav--hub-nav"></div> </div> </div> </div> </div> </div> </div> <div class="interest"> <div class="container"> <div class="row"> <h4>Ceci peut également vous intéresser ...</h4> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/journee-rgpd-le-mercredi-4-decembre-2024-montpellier" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2024-11/journee-rgpd-montpellier.png?itok=YLY0Xn0j" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> Journée RGPD le mercredi 4 décembre 2024 à Montpellier </div> <span class="date">13 novembre 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Journ%C3%A9es%2BRGPD">Journées RGPD</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/la-pipc-publie-des-lignes-directrices-pour-les-entreprises-etrangeres" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2024-07/logo_pipc.png?itok=E1GAjcR9" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> L'autorité de protection des données de Corée du Sud (PIPC) publie des lignes directrices pour ... </div> <span class="date">24 juillet 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Coop%C3%A9ration%2Binternationale">Coopération internationale</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/les-droits-des-electeurs" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/thumbnails/image/droits-electeurs.jpg?itok=7pwzcNtR" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> Les droits des électeurs </div> <span class="date">19 juin 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/%C3%89lections">Élections</a></span> </div> </div> </div> </div> </section> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="cnildirect"><a href="/fr/cnil-direct" class="direct" title="CNIL Direct">Besoin d'aide</a></div> <div class="row"> <div class="col-sm-4 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