CINXE.COM

<!DOCTYPE html> <html lang="fr" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# " class> <head> <meta charset="utf-8" /> <meta name="Generator" content="Drupal 8 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=no" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <link rel="shortcut icon" href="/ombud/themes/custom/umoncton-theme-d8/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="canonical" href="http://www.umoncton.ca/ombud/node/5" /> <link rel="shortlink" href="http://www.umoncton.ca/ombud/node/5" /> <link rel="revision" href="http://www.umoncton.ca/ombud/node/5" /> <title>Services | Bureau de l鈥檕mbud</title> <link rel="stylesheet" media="all" href="/ombud/sites/ombud.prod.umoncton.ca/files/css/css_7Cd7phI0Gzi96ZLba0qWsYgFg1jTrDNe-VGj2Wfkp9Q.css" /> <link rel="stylesheet" media="all" href="https://use.fontawesome.com/releases/v5.7.1/css/all.css" /> <link rel="stylesheet" media="all" href="/ombud/sites/ombud.prod.umoncton.ca/files/css/css_gIsi13AKGMQjXSkKpWQ4dEVgXzx0GzQYmKheZtrnJhQ.css" />  <script src="/ombud/core/assets/vendor/modernizr/modernizr.min.js?v=3.3.1"></script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NP9XLN');</script>   <script> !function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '1354864468553591'); fbq('track', 'PageView'); </script>  </head> <body class="path-node page-node-type-page hide-sidebar-mobile" data-view="View" data-form>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NP9XLN" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1354864468553591&ev=PageView&noscript=1"/></noscript>  <div class="state-indicator"></div> <div class="body-wrapper"> <a href="#main-content" class="visually-hidden focusable skip-link"> Aller au contenu principal </a> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div id="wrap--page"><div class="sidebar-mobile" id="sidebarMobile"><div class="sidebar-mobile--content"><div class="sidebar-mobile__wrapper"><div class="container-fluid"><div class="sidebar-mobile__top"><div class="sidebar-mobile__logo"><a href="https://www.umoncton.ca" class="c-logo-link"><img src="/ombud/themes/custom/umoncton-theme-d8/pattern_lab/dist/images/logo/logo-mobile.svg" class="logo " alt="Universit茅 de Moncton"></a></div><div class="sidebar-mobile__close" id="closeSidebarMobile"><span class="icon icon--close"></span></div></div><div class="sidebar-mobile__bottom"><form action="https://www.umoncton.ca/resultats-recherche" method="get" id="google-cse-results-searchbox-form" accept-charset="UTF-8" class="search-mobile-form"><div><input type="hidden" name="cx" value="015502390780218832549:u-li9q5eugg"><input type="hidden" name="cof" value="FORID:11"><input type="text" name="q" size="35" id="txtGoogleSearch" class="search-field" placeholder="Faire une recherche" autocomplete="off" required></div><input name="siteurl" type="hidden"></form></div></div></div><nav><div class="nav nav-tabs nav-fill" id="nav-tab" role="tablist"><a class="nav-item nav-link active" id="nav-first-tab" data-toggle="tab" href="#nav-first" role="tab" aria-controls="nav-first" aria-selected="true"><span>Menu actif</span></a><a class="nav-item nav-link" id="nav-second-tab" data-toggle="tab" href="#nav-second" role="tab" aria-controls="nav-second" aria-selected="false"><span>Menu principal</span></a></div></nav><div class="tab-content px-31 px-sm-0" id="nav-tabContent"><div class="tab-pane fade show active" id="nav-first" role="tabpanel" aria-labelledby="nav-first-tab"><div class="sidebar__inner--title"><h2>Bureau de l鈥檕mbud</h2></div><div class="sidebar__inner"><ul class="menu is-mobile"><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/1" data-drupal-link-system-path="node/1"> Accueil </a></div></li><li class="is-expanded not-collapsed active has-children"><div class="ancle"><span> Mieux conna卯tre l鈥檕mbud </span></div><ul class="menu is-mobile"><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/3" data-drupal-link-system-path="node/3"> Valeurs </a></div></li><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/4" data-drupal-link-system-path="node/4"> Mandat </a></div></li><li class="not-expanded not-collapsed active no-children"><div class="ancle"><a href="/ombud/node/5" data-drupal-link-system-path="node/5" class="is-active"> Services </a></div></li><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/6" data-drupal-link-system-path="node/6"> Biographie </a></div></li></ul></li><li class="is-expanded not-collapsed no-active has-children"><div class="ancle"><span> Ressources </span></div><ul class="menu is-mobile"><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/11" data-drupal-link-system-path="node/11"> Politiques </a></div></li><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/12" data-drupal-link-system-path="node/12"> Publications et liens utiles </a></div></li></ul></li><li class="is-expanded not-collapsed no-active has-children"><div class="ancle"><span> Contacter </span></div><ul class="menu is-mobile"><li class="not-expanded not-collapsed no-active no-children"><div class="ancle"><a href="/ombud/node/9" data-drupal-link-system-path="node/9"> L'ombud </a></div></li></ul></li></ul></div></div><div class="tab-pane fade" id="nav-second" role="tabpanel" aria-labelledby="nav-second-tab"><div class="tab-pane__wrapper"><div class="tab-pane__menu"><ul class="menu"><li class="menu__item"><a href="https://www.umoncton.ca" class="menu__link">Futurs 茅tudiantes et 茅tudiants</a></li><li class="menu__item has--expanded"><div class="menu__link"><span class="link-icon"></span>脡tudiantes et 茅tudiants</div><ul class="menu"><li class="menu__item"><a href="https://www.umoncton.ca/umce-etudiants" class="menu__link">Edmundston</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcm-etudiants" class="menu__link">Moncton</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcs-etudiants" class="menu__link">Shippagan</a></li></ul></li><li class="menu__item has--expanded"><div class="menu__link"><span class="link-icon"></span>Personnel</div><ul class="menu"><li class="menu__item"><a href="https://www.umoncton.ca/umce-personnel" class="menu__link">Edmundston</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcm-personnel" class="menu__link">Moncton</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcs-personnel" class="menu__link">Shippagan</a></li></ul></li><li class="menu__item has--expanded"><div class="menu__link"><span class="link-icon"></span>Campus</div><ul class="menu"><li class="menu__item"><a href="https://www.umoncton.ca/umce-campus" class="menu__link">Edmundston</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcm-campus" class="menu__link">Moncton</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcs-campus" class="menu__link">Shippagan</a></li></ul></li><li class="menu__item"><a href="https://www.umoncton.ca/dons/fr/faire-un-don" class="menu__link">Faire un don</a></li><li class="menu__item has--expanded"><div class="menu__link"><span class="link-icon"></span>Alumni</div><ul class="menu"><li class="menu__item"><a href="https://www.umoncton.ca/umce-anciens" class="menu__link">Edmundston</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcm-lalumni" class="menu__link">Moncton</a></li><li class="menu__item"><a href="https://www.umoncton.ca/umcs-anciens" class="menu__link">Shippagan</a></li></ul></li></ul></div><div class="tab-pane__menu"><ul class="menu"><li class="menu__item"><a href="https://www.umoncton.ca/monumoncton" class="menu__link">Mon UMoncton</a></li><li class="menu__item"><a href="https://www.umoncton.ca/bibliotheques/" class="menu__link">Biblioth猫ques</a></li><li class="menu__item"><a href="https://www.umoncton.ca/bottin/" class="menu__link">Bottin</a></li><li class="menu__item"><a href="https://www.umoncton.ca/gouvernance/" class="menu__link">Gouvernance</a></li><li class="menu__item"><a href="https://www.umoncton.ca/ombud/" class="menu__link">Ombud</a></li><li class="menu__item"><a href="https://www.umoncton.ca/parents/" class="menu__link">Parents</a></li><li class="menu__item"><a href="https://www.umoncton.ca/medias/" class="menu__link">M茅dias</a></li><li class="menu__item"><a href="https://www.umoncton.ca/public/" class="menu__link">Grand public</a></li><li class="menu__item"><a href="https://www.umoncton.ca/emploi/" class="menu__link">Offres d鈥檈mploi</a></li><li class="menu__item"><a href="https://www.umoncton.ca/employeurs/" class="menu__link">Employeurs</a></li><li class="menu__item"><a href="https://www.umoncton.ca/english/" class="menu__link">English Content</a></li><li class="menu__item"><a href="https://www.umoncton.ca/urgence/" class="menu__link">Urgence</a></li><li class="menu__item"><a href="https://www.umoncton.ca/notreumoncton/" class="menu__link">Notre universit茅</a></li></ul></div></div></div></div></div></div><div class="body--content"><div class="header sticky" id="stickyBar"><div class="header-main"><div class="container no-padding"><div class="header-main__container"><div class="header-main__wrapper"><div class="header-main__left"><div class="header-main__logo"><a href="https://www.umoncton.ca" title="" class="c-logo-link"><img src="/ombud/themes/custom/umoncton-theme-d8/pattern_lab/dist/images/logo/logo-generique__hrztl.svg" class="logo"/></a></div></div><div class="header-main__right"><div class="navigation__wrapper"><nav class="navigation-primary d-flex align-items-center"><ul class="navigation-primary__list"><li class="navigation-primary__item"><a href="https://www.umoncton.ca" class="navigation-primary__link">Futurs 茅tudiantes et 茅tudiants</a></li><li class="navigation-primary__item"><a tabindex="0" role="button" data-html="true" data-toggle="popover" data-placement="top" data-trigger="click" data-content='<div class="campus-menu"><a href="https://www.umoncton.ca/umce-etudiants" class="campus-link">Edmundston</a><a href="https://www.umoncton.ca/umcm-etudiants" class="campus-link">Moncton</a><a href="https://www.umoncton.ca/umcs-etudiants" class="campus-link">Shippagan</a></div>' class="navigation-primary__link">脡tudiantes et 茅tudiants </a></li><li class="navigation-primary__item"><a tabindex="0" role="button" data-html="true" data-toggle="popover" data-placement="top" data-trigger="click" data-content='<div class="campus-menu"><a href="https://www.umoncton.ca/umce-personnel" class="campus-link">Edmundston</a><a href="https://www.umoncton.ca/umcm-personnel" class="campus-link">Moncton</a><a href="https://www.umoncton.ca/umcs-personnel" class="campus-link">Shippagan</a></div>' class="navigation-primary__link">Personnel </a></li><li class="navigation-primary__item"><a tabindex="0" role="button" data-html="true" data-toggle="popover" data-placement="top" data-trigger="click" data-content='<div class="campus-menu"><a href="https://www.umoncton.ca/umce-campus" class="campus-link">Edmundston</a><a href="https://www.umoncton.ca/umcm-campus" class="campus-link">Moncton</a><a href="https://www.umoncton.ca/umcs-campus" class="campus-link">Shippagan</a></div>' class="navigation-primary__link">Campus </a></li><li class="navigation-primary__item"><a href="https://www.umoncton.ca/dons/fr/faire-un-don" class="navigation-primary__link">Faire un don</a></li><li class="navigation-primary__item"><a tabindex="0" role="button" data-html="true" data-toggle="popover" data-placement="top" data-trigger="click" data-content='<div class="campus-menu"><a href="https://www.umoncton.ca/umce-anciens" class="campus-link">Edmundston</a><a href="https://www.umoncton.ca/umcm-lalumni" class="campus-link">Moncton</a><a href="https://www.umoncton.ca/umcs-anciens" class="campus-link">Shippagan</a></div>' class="navigation-primary__link">Alumni </a></li></ul></nav></div><div class="header-main__controls"><div class="search__wrapper"><form action="https://www.umoncton.ca/resultats-recherche" method="get" id="google-cse-results-searchbox-form" accept-charset="UTF-8" class="search-desktop__form"><div><input type="hidden" name="cx" value="015502390780218832549:u-li9q5eugg"><input type="hidden" name="cof" value="FORID:11"><input type="text" name="q" size="35" id="txtGoogleSearch" class="search-field" placeholder="Faire une recherche" autocomplete="off" required><span class="search-desktop__close" id="closeSearch"></span></div><input name="siteurl" type="hidden"></form></div><div class="search" id="openSearch"><span class="icon icon--search"></span></div><div class="menu" id="openSidebarDesktop"><span class="icon icon--menu"></span></div></div></div></div></div></div><div class="progress-container"><div class="progress-bar reading-progress"></div></div></div><div class="mobile"><div class="container-fluid"><div class="mobile__wrapper"><div class="mobile__top"><div class="mobile__logo"><a href="https://www.umoncton.ca" title="" class="c-logo-link"><img src="/ombud/themes/custom/umoncton-theme-d8/pattern_lab/dist/images/logo/logo-generique__hrztl.svg" class="logo"/></a></div><div class="mobile__menu" id="openSidebarMobile"><span class="icon icon--menu"></span></div></div><div class="mobile__bottom"><form action="https://www.umoncton.ca/resultats-recherche" method="get" id="google-cse-results-searchbox-form" accept-charset="UTF-8" class="search-mobile-form"><div><input type="hidden" name="cx" value="015502390780218832549:u-li9q5eugg"><input type="hidden" name="cof" value="FORID:11"><input type="text" name="q" size="35" id="txtGoogleSearch" class="search-field" placeholder="Faire une recherche" autocomplete="off" required></div><input name="siteurl" type="hidden"></form></div></div></div><div class="progress-container"><div class="progress-bar reading-progress"></div></div></div></div><div class="sidebar-overlay" id="sidebarOverlay"></div><div class="sidebar-desktop" id="sidebarDesktop"><div class="sidebar-desktop__wrapper"><div class="sidebar-desktop__close" id="closeSidebarDesktop"><span class="icon icon--close"></span></div><div class="sidebar-desktop__menu"><ul class="list"><li class="list__item"><a href="https://www.umoncton.ca/monumoncton" class="list__link">Mon UMoncton</a></li><li class="list__item"><a href="https://www.umoncton.ca/bibliotheques/" class="list__link">Biblioth猫ques</a></li><li class="list__item"><a href="https://www.umoncton.ca/bottin/" class="list__link">Bottin</a></li><li class="list__item"><a href="https://www.umoncton.ca/gouvernance/" class="list__link">Gouvernance</a></li><li class="list__item"><a href="https://www.umoncton.ca/ombud/" class="list__link">Ombud</a></li><li class="list__item"><a href="https://www.umoncton.ca/parents/" class="list__link">Parents</a></li><li class="list__item"><a href="https://www.umoncton.ca/medias/" class="list__link">M茅dias</a></li><li class="list__item"><a href="https://www.umoncton.ca/public/" class="list__link">Grand public</a></li><li class="list__item"><a href="https://www.umoncton.ca/emploi/" class="list__link">Offres d鈥檈mploi</a></li><li class="list__item"><a href="https://www.umoncton.ca/employeurs/" class="list__link">Employeurs</a></li><li class="list__item"><a href="https://www.umoncton.ca/english/" class="list__link">English Content</a></li><li class="list__item"><a href="https://www.umoncton.ca/urgence/" class="list__link">Urgence</a></li><li class="list__item"><a href="https://www.umoncton.ca/notreumoncton/" class="list__link">Notre universit茅</a></li></ul></div></div></div><div class="spacer spacer--large"></div></div><div class="page-theme-d8"><div class="hero-six__desktop"><div class="hero-six__desktop--image" style="background-image:url('/themes/custom/umoncton-theme-d8/images/ombud.jpg');"><div class="hero-six__desktop--intro"><div class="intro-small"><div class="intro-small__wrapper"><div class="intro-small__container"><div class="intro-small__header"><div class="title"><div class="title__icon"><span class="icon icon--faculty">icon</span></div><div class="title__body"><div class="title__heading"><h1 class="title-h1">Services</h1></div><div class="title__line"><div class="line-shape"></div></div><div class="title__text"><h2 class="title-h2">IND脡PENDANCE. CONFIDENTIALIT脡. IMPARTIALIT脡.</h2></div></div></div></div><div class="intro__body"><p class="text-paragraph"></p><ul class="list"></ul></div></div></div></div></div></div></div><div class="hero-six__mobile"><div class="hero-six__mobile--image"><img src="/themes/custom/umoncton-theme-d8/images/ombud@mobile3x.jpg" alt="" class="w-100 banner"></div><div class="hero-six__mobile--intro"><div class="intro-small"><div class="intro-small__wrapper"><div class="intro-small__container"><div class="intro-small__header"><div class="title"><div class="title__icon"><span class="icon icon--faculty">icon</span></div><div class="title__body"><div class="title__heading"><h1 class="title-h1">Services</h1></div><div class="title__line"><div class="line-shape"></div></div><div class="title__text"><h2 class="title-h2">IND脡PENDANCE. CONFIDENTIALIT脡. IMPARTIALIT脡.</h2></div></div></div></div><div class="intro__body"><p class="text-paragraph"></p><ul class="list"></ul></div></div></div></div></div></div></div></div><div class="page-theme-d8"><div class="cart--desktop"><div class="cart--desktop-container container no-padding"><div class="intro-small"><div class="intro-small__wrapper"><div class="intro-small__container"><div class="intro-small__header"><div class="title"><div class="title__icon"><span class="icon icon--faculty">icon</span></div><div class="title__body"><div class="title__heading"><h1 class="title-h1">Services</h1></div><div class="title__line"><div class="line-shape"></div></div><div class="title__text"><h2 class="title-h2">IND脡PENDANCE. CONFIDENTIALIT脡. IMPARTIALIT脡.</h2></div></div></div></div><div class="intro__body"><p class="text-paragraph"></p><ul class="list"></ul></div></div></div></div></div></div><div class="cart--ipad"><div class="cart--ipad-container"><div class="intro-small"><div class="intro-small__wrapper"><div class="intro-small__container"><div class="intro-small__header"><div class="title"><div class="title__icon"><span class="icon icon--faculty">icon</span></div><div class="title__body"><div class="title__heading"><h1 class="title-h1">Services</h1></div><div class="title__line"><div class="line-shape"></div></div><div class="title__text"><h2 class="title-h2">IND脡PENDANCE. CONFIDENTIALIT脡. IMPARTIALIT脡.</h2></div></div></div></div><div class="intro__body"><p class="text-paragraph"></p><ul class="list"></ul></div></div></div></div></div></div></div><div class="layout-container ombud"><main role="main"><div class="grille--shawdow" data-aos="fade-up"><div class="grille-heading"><div class="grille-heading__wrapper"><div class="container no-padding"><div class="grille-heading__container"><div class="grille-heading--left"><button class="button button-xsmall button-blue" id="openMenu">Menu</button></div><div class="grille-heading--right"><div class="icones-reseaux__wrapper ombud"></div></div></div></div></div></div><div class="grille-close"><div class="grille-close__wrapper"><div class="container no-padding"><div class="grille-close__container"><span class="icon icon--close" id="closeSidebar"></span></div></div></div></div><div class="grille-special"><div class="container no-padding"><div class="grille-special__sidebar"><div class="sidebar__inner"><ul class="menu"><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/1" data-drupal-link-system-path="node/1"> Accueil </a></li><li class="is-expanded not-collapsed active has-children"><span><span class="link-icon"></span> Mieux conna卯tre l鈥檕mbud </span><ul class="menu"><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/3" data-drupal-link-system-path="node/3"> Valeurs </a></li><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/4" data-drupal-link-system-path="node/4"> Mandat </a></li><li class="not-expanded not-collapsed active no-children"><a href="/ombud/node/5" data-drupal-link-system-path="node/5" class="is-active"> Services </a></li><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/6" data-drupal-link-system-path="node/6"> Biographie </a></li></ul></li><li class="is-expanded not-collapsed no-active has-children"><span><span class="link-icon"></span> Ressources </span><ul class="menu"><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/11" data-drupal-link-system-path="node/11"> Politiques </a></li><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/12" data-drupal-link-system-path="node/12"> Publications et liens utiles </a></li></ul></li><li class="is-expanded not-collapsed no-active has-children"><span><span class="link-icon"></span> Contacter </span><ul class="menu"><li class="not-expanded not-collapsed no-active no-children"><a href="/ombud/node/9" data-drupal-link-system-path="node/9"> L'ombud </a></li></ul></li></ul></div></div><div class="grille-special__content" id="content"><div class="grille-special__header__desktop"><div class="container"><div class="icones-reseaux__wrapper"></div><div class="grille-special__header__desktop--title"><h2 class="title-h2">Services</h2></div></div></div><div class="grille-special__header__mobile"><div class="grille-special__header__mobile__heading"><div class="container"><div class="row"><div class="col-md-12"><h2 class="title-h2">Services</h2></div></div></div></div></div><div class="grille-special__body"><div class="container"><div><div id="block-umoncton-page-title"><h1><span property="schema:name">Services</span></h1></div><div id="block-umoncton-content" class="container--D8"><article data-history-node-id="5" role="article" about="/ombud/node/5" typeof="schema:WebPage"><span property="schema:name" content="Services" class="hidden"></span><div><div property="schema:text"><link rel="stylesheet" href="https://www6.umoncton.ca/ext/cdn/umoncton/umcm-ombud/_assets/css/page_root.css"><link rel="stylesheet" href="https://www6.umoncton.ca/ext/cdn/umoncton/umcm-ombud/_assets/css/page_customs.css"><link rel="stylesheet" href="https://www6.umoncton.ca/ext/cdn/umoncton/umcm-ombud/_assets/css/page_menu.css"><link rel="stylesheet" href="https://www6.umoncton.ca/ext/cdn/umoncton/umcm-ombud/_assets/css/services.css"><link rel="stylesheet" href="https://www6.umoncton.ca/ext/cdn/umoncton/umcm-ombud/_assets/css/test_overrides.css"><div class="umoncton-ombud-wrapper mx-auto"><section><div class="container"><div class="row"><div class="col-12 mx-auto"><div class="page-titles text-left"><h4>Mieux connaitre l'ombud</h4><h2>Services</h2></div><div class="cols-lists"><div class="flex-container"><div class="flex-item list"><h4>Vous pouvez consulter le bureau de l鈥檕mbud si :</h4><ul><li>Vous pensez 锚tre victime de harc猫lement, de discrimination ou d鈥檌ntimidation.</li><li>Vous ne savez pas comment r茅gler un probl猫me.</li><li>Vous avez l鈥檌mpression d鈥檃voir 茅t茅 trait茅 injustement.</li><li>Vous voulez en apprendre plus sur les politiques ou proc茅dures universitaires.</li><li>Vous cherchez 脿 conna卯tre vos recours dans une situation particuli猫re. Quelqu鈥檜n a envoy茅 un courriel ou mis un message que vous pensez diffamatoire 脿 votre sujet.</li><li>Vous cherchez 脿 r茅soudre un conflit interpersonnel ou avec un service.</li><li>Vous voulez faire un remue-m茅ninge pour explorer vos options.</li><li>Vous voulez d茅terminer si une d茅cision ou politique est juste et 茅quitable. </li><li>Vous voulez conna卯tre vos recours dans une situation donn茅e.</li></ul></div><div class="flex-item list yellow"><h4>L鈥檕mbud n鈥檌ntervient pas lorsque :</h4><ul><li>Vous avez d茅j脿 exerc茅 un recours devant une cour de justice ou un tribunal administratif externe 脿 l鈥橴niversit茅 portant sur les faits sur lesquels la demande est fond茅e; </li><li>Vous disposez de la proc茅dure de grief, d鈥檃ppel ou de r茅vision en vertu d鈥檜ne convention collective ou d鈥檜n protocole de travail;</li><li>Votre demande porte sur une question d鈥檃pplication ou d鈥檌nterpr茅tation d鈥檜ne convention collective ou d鈥檜n protocole de travail.</li></ul></div></div></div><h4 class="text-center">Dans le cas du d茅p么t d鈥檜ne plainte, le processus d鈥檌ntervention du bureau de l鈥檕mbud est le suivant :</h4><div class="bg-with-icons"><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line start"><div class="bullet"></div></div></div><div class="flex-item description"><p>aider et conseiller dans l鈥檃nalyse d鈥檜n probl猫me, la d茅termination des enjeux, la recherche et l鈥櫭﹙aluation des actions et solutions justes et ad茅quates;</p></div></div><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line response-adj-1"><div class="bullet"></div></div></div><div class="flex-item description"><p>v茅rifier si tous les recours ont 茅t茅茅puis茅s et 茅valuer le bien-fond茅 de la demande qui pourrait n茅cessiter une intervention informelle ou une enqu锚te;</p></div></div><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line"><div class="bullet"></div></div></div><div class="flex-item description"><p>d茅terminer quelle processus serait le plus efficace pour r茅gler la situation;</p></div></div><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line"><div class="bullet"></div></div></div><div class="flex-item description"><p>demander 脿 avoir acc猫s 脿 la documentation n茅cessaire et interroger les personnes pertinentes;</p></div></div><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line"><div class="bullet"></div></div></div><div class="flex-item description"><p>identifier et proposer des solutions;</p></div></div><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line"><div class="bullet"></div></div></div><div class="flex-item description"><p>intervenir de mani猫re informelle pour essayer de r茅soudre les probl茅matiques;</p></div></div><div class="flex-container"><div class="flex-item fancy-bullet"><div class="v-line end"><div class="bullet"></div></div></div><div class="flex-item description"><p>d茅cider et faire des recommandations aux instances.</p></div></div></div><p>Le bureau de l鈥檕mbud agit comme source alternative de r茅solution des conflits. La majorit茅 des dossiers sont r茅gl茅es de fa莽on informelle en cherchant la meilleure solution possible pour l鈥檌ndividu ou le groupe qui consulte le bureau et en collaboration avec lui. Le bureau de l鈥檕mbud n鈥檈st pas tenu d鈥檌ntervenir ou de faire enqu锚te dans un dossier. </p><div class="help-box help-bg right"><div class="help-btn"><a target="_blank" rel="noopener noreferrer" href="https://forms.office.com/Pages/ResponsePage.aspx?id=XykMgRfoTkyJlptmNpuAEkqzWnZskr5Fm0H8pFpMM3FURDI1WUVZTU9CRklRV1pTS0NEMjFKWDRBWCQlQCN0PWcu" class="button button-small button-blue">Demande de consultation</a></div></div></div></div></section></div><script src="https://www6.umoncton.ca/ext/cdn/umoncton/common/js/menu.js"></script></div></div></article></div></div></div></div></div></div></div></div></div></main><footer class="footer"><div class="container"><div class="row"><ul class="footer__main"><li class="footer__main__item"><div class="footer__media"><div class="footer__media--logo"><img src="/ombud/themes/custom/umoncton-theme-d8/pattern_lab/dist/images/logo/logo-generique__vrtcl.svg" class="img-fluid" /></div><div class="footer__media--social-media mb-3 mt-3"><div class="social-media-link"><div class="social-media-link__item"><a href="https://www.facebook.com/umoncton" class="social-media-link__link"><span class="icon icon--facebook"></span></a></div><div class="social-media-link__item"><a href="https://twitter.com/umoncton" class="social-media-link__link"><span class="icon icon--twitter"></span></a></div><div class="social-media-link__item"><a href="https://www.youtube.com/UMoncton" class="social-media-link__link"><span class="icon icon--youtube"></span></a></div></div></div><div class="footer__media--year"><p class="m-0">漏 2024, Universit茅 de Moncton</p><p class="m-0"><a href="/droitsauteurs" class="footer__media--year">Tous droits r茅serv茅s.</a></p></div></div></li><li class="footer__main__item"><div class="address"><h5 class="address__title--main">1 universit茅, 3 campus</h5><h6 class="address__title">Campus d'Edmundston</h6><div class="address__container"><div class="address__sub_container--first"><p class="address__texte">165, boulevard H茅bert</p><p class="address__texte">Edmundston NB E3V 2S8, Canada</p><p class="address__texte"><a href="mailto:info@umce.ca" class="address__texte--link">info@umce.ca</a></p></div><div class="address__sub_container--second"><p class="address__texte">506 737-5049</p><p class="address__texte">Sans frais: 1 800 363-8336</p><p class="address__texte">(Canada et 脡tats-Unis)</p></div></div></div></li><li class="footer__main__item"><div class="address"><h5 class="address__title--main is-enabled"></h5><h6 class="address__title">Campus de Moncton</h6><div class="address__container"><div class="address__sub_container--first"><p class="address__texte">18, avenue Antonine-Maillet</p><p class="address__texte">Moncton NB E1A 3E9, Canada</p><p class="address__texte"><a href="mailto:info@umoncton.ca" class="address__texte--link">info@umoncton.ca</a></p></div><div class="address__sub_container--second"><p class="address__texte">506 858-4000</p><p class="address__texte">Sans frais: 1 800 363-8336</p><p class="address__texte">(Canada et 脡tats-Unis)</p></div></div></div></li><li class="footer__main__item"><div class="address"><h5 class="address__title--main is-enabled"></h5><h6 class="address__title">Campus de Shippagan</h6><div class="address__container"><div class="address__sub_container--first"><p class="address__texte">218, boulevard J.-D.-Gauthier</p><p class="address__texte">Shippagan NB E8S 1P6, Canada</p><p class="address__texte"><a href="mailto:umcs.info@umoncton.ca" class="address__texte--link">umcs.info@umoncton.ca</a></p></div><div class="address__sub_container--second"><p class="address__texte">506 336-3400</p><p class="address__texte">Sans frais: 1 800 363-8336</p><p class="address__texte">(Canada et 脡tats-Unis)</p></div></div></div></li></ul><script async src="https://www.googletagmanager.com/gtag/js?id=G-C7G8M53YB9"></script><script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SRGKDW7WZS'); gtag('config', 'G-C7G8M53YB9'); gtag('config', 'G-Y988DBH91Q'); gtag('config', 'G-NBFHFSRN6J'); </script></div></div></footer></div><div class="scrollTop fas fa-chevron-up"></div><div class="hero-help__mobile"><div class="container no-padding"><div class="hero-help__mobile__wrapper"><button class="help-button openFormContact"></button></div></div></div><div class="modal fade" id="video-modal" tabindex="-1" role="dialog" aria-labelledby="videoModalLabel" aria-hidden="true" data-backdrop="false"><button type="button" class="close" data-dismiss="modal" aria-label="Close"><span class="icon-cancel"></span></button><div class="modal-dialog" role="document"><div class="modal-content"><div class="modal-body"><div class="embed-responsive embed-responsive-16by9"><video width="640" height="360" poster="https://www.umoncton.ca/themes/custom/umoncton-theme-d8/video/video-umoncton-poster.jpg" controls="controls" controlsList="nodownload"><source src="https://www.umoncton.ca/themes/custom/umoncton-theme-d8/video/video-umoncton.mp4" type='video/mp4; codecs="avc1.42E01E, mp4a.40.2"'><source src="https://www.umoncton.ca/themes/custom/umoncton-theme-d8/video/video-umoncton.ogv" type='video/ogg; codecs="theora,vorbis"'><source src="https://www.umoncton.ca/themes/custom/umoncton-theme-d8/video/video-umoncton.webm" type='video/webm; codecs="vp8,vorbis"'></video></div></div></div></div></div></div> </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/ombud\/","scriptPath":null,"pathPrefix":"","currentPath":"node\/5","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"fr"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"jquery":{"ui":{"datepicker":{"isRTL":false,"firstDay":0}}},"ajaxPageState":{"libraries":"anchor_link\/drupal.anchor_link,core\/drupal.collapse,core\/html5shiv,core\/jquery.form,file\/drupal.file,system\/base,umoncton\/global","theme":"umoncton","theme_token":null},"ajaxTrustedUrl":{"form_action_p_pvdeGsVG5zNF_XLGPTvYSKCf43t8qZYSwcfZl2uzM":true,"\/ombud\/node\/5?element_parents=user_picture\/widget\/0\u0026ajax_form=1":true},"ajax":{"edit-user-picture-0-upload-button":{"callback":["Drupal\\file\\Element\\ManagedFile","uploadAjaxCallback"],"wrapper":"ajax-wrapper","effect":"fade","progress":{"type":"throbber","message":null},"event":"mousedown","keypress":true,"prevent":"click","url":"\/ombud\/node\/5?element_parents=user_picture\/widget\/0\u0026ajax_form=1","dialogType":"ajax","submit":{"_triggering_element_name":"user_picture_0_upload_button","_triggering_element_value":"Transf\u00e9rer"}}},"file":{"elements":{"#edit-user-picture-0-upload":"png,gif,jpg,jpeg"}},"user":{"uid":0,"permissionsHash":"e4f19672b00020cac47052874f5b7428702aff1505eb9017f60687ceb8dc2293"}}</script> <script src="/ombud/sites/ombud.prod.umoncton.ca/files/js/js_cNcRhNkX4F6PVqIRsctU0I6c9xLjUqu6-D1WHmo55TQ.js"></script> </body> <script src="/themes/custom/umoncton-theme-d8/js/lib/aos.min.js"></script> <script> AOS.init({ duration: 500, disable: function() { var maxWidth = 1300; return window.innerWidth < maxWidth; } }); </script> </html>