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If necessary, your "Service Call" ticket will be routed to the best possible second level resource for resolution. Enterprise Service Desk analysts document, record, track and maintain histories of all Service Call tickets. In all cases, the most expedient way to return to productivity is to call or email us. We strive to satisfy the entire BNL user community.</p> <h3>Hours of Operation</h3> <p>Helpdesk phones are manned 8 a.m. to 5:30 p.m., Monday thru Friday. Telephone and email support are provided by Analysts who will make every attempt to resolve your how to questions, computer performance troubles, or system outages over the phone. </p> <p>Walk-in visits are welcome from 8:30 a.m. to 12 p.m. and 2 p.m. to 5 p.m., Monday thru Friday. </p> <h3>Non Business Hours Support</h3> <p>Calls are answered by an answering service 24 hours a day 7 days a week. The operator will take your information, a description of your issue and forward it to the ITD Help Desk. If your issue is an emergency, the operator will contact an ITD support technician that will call you back within 1 hour. All non-emergency issues will be handled the next business day. All off-hour emails will also be handled the next business day.</p> </div> <div class="grid_4"> <div class="sidebar orange"> <h2>How to Contact the Service Desk</h2> <p>For <strong>all support issues and service requests</strong>, please contact the ITD Service Desk via email at <a href="mailto:itdhelp@bnl.gov">itdhelp@bnl.gov</a> or call 631-344-5522.</p> </div> <div class="sidebar white"> <h2>Helpdesk Location</h2> <p>The Service Desk is directly North of Building 510 and is located in Building 901W. The group includes the Helpdesk, Deskside Services and Account Management.</p> <img src="/maps/images/buildings/901w.jpg" /> <p><i class="fa fa-search-plus" aria-hidden="true"></i> <a href="/maps/images/buildings/901w.jpg" target="_blank" title="CLick to enlarge image...">Zoom</a> | <i class="fa fa-map" aria-hidden="true"></i> <a href="/maps/helpdesk.php" target="_blank" title="Click to view map...">Map</a></p> </div> </div>  <div class="clear"></div> </div> <div class="push"></div> </div> <div class="footer" id="footer" > <div class="container_24"> <div class="grid_6"> <h3 id="BNL">Brookhaven National Laboratory</h3> <p>PO Box 5000<br> Upton, NY 11973-5000<br> (631) 344-8000</p> <p><a id="contactUs" class="extrasmall white button" href="https://www.bnl.gov/contact-us/">Contact us</a></p> <ul class="socialMediaIcons"> <li><a target="_blank" href="https://twitter.com/BrookhavenLab" title="Follow Us on 𝕏"><i class="fa-brands fa-square-x-twitter fa-2x"></i></a> <li><a target="_blank" href="https://www.facebook.com/brookhavenlab" title="Follow Us on Facebook"><span class="fa fa-facebook-square fa-2x"></span></a> <li><a target="_blank" href="https://www.instagram.com/brookhavenlab/" title="Follow Us on Instagram"><span class="fa fa-instagram fa-2x"></span></a> <li><a target="_blank" href="https://www.linkedin.com/company/brookhavenlab/" title="Follow Us on LinkedIn"><span class="fa fa-linkedin-square fa-2x"></span></a> <li><a target="_blank" href="https://www.youtube.com/BrookhavenLab" title="Follow Us on YouTube"><span class="fa fa-youtube-square fa-2x"></span></a> <li><a target="_blank" href="http://www.flickr.com/brookhavenlab/" title="Follow Us on Flickr"><span class="fa fa-flickr fa-2x"></span></a> </ul> </div> <div class="grid_3"> <ul class="linkList2"> <li><a href="https://www.bnl.gov/science/">Our Science</a></li> <li><a href="https://www.bnl.gov/about/">About</a></li> <li><a href="https://www.bnl.gov/about/history/">History</a></li> <li><a href="https://www.bnl.gov/about/org/">Leadership</a></li> <li><a href="https://www.bnl.gov/visiting/">Visiting the Lab</a></li> <li><a href="https://www.bnl.gov/siteindex/">Site Index</a></li> <li><a href="https://www.bnl.gov/directory/">Staff Directory</a></li> </ul> </div> <div class="grid_3"> <ul class="linkList2"> <li><a target="_blank" href="https://jobs.bnl.gov/">Careers</a></li> <li><a href="https://www.bnl.gov/science/facilities.php">Facilities</a></li> <li><a href="https://www.bnl.gov/guv/">Guest Center</a></li> <li><a href="https://www.bnl.gov/partner/">Partnerships</a></li> <li><a href="https://www.bnl.gov/ppm/">For Vendors</a></li> <li><a id="deptLink" href="javascript:void(0);">Departments</a></li> <li><a href="https://www.bnl.gov/visiting/events/">Public Events</a></li> </ul> </div> <div class="grid_4"> <ul class="linkList2 lastList"> <li><a href="https://www.bnl.gov/newsroom/">Newsroom</a></li> <li><a href="https://www.bnl.gov/techtransfer/">Technology Licensing</a></li> <li><a href="https://www.bnl.gov/community/">Stakeholder Relations</a></li> <li><a href="https://www.bnl.gov/education">Students & Educators</a></li> <li><a href="https://www.bnl.gov/about/sustainability/">Sustainability</a></li> <li><a href="https://www.bnl.gov/bnlweb/security-notice.php">Privacy and security notice</a></li> </ul> </div> <div class="grid_7 prefix_1"> <h3 id="BSA">Brookhaven Science Associates</h3> <p>Brookhaven Science Associates manages and operates Brookhaven National Laboratory on behalf of the U.S. Department of Energy's Office of Science. 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