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GNav">InDesign</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_prod_livecycle_home" rel="_WSS GN-Prod-LiveCycle GNav">LiveCycle</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_prod_macromedia_studio_home" rel="_WSS GN-Prod-Studio GNav">Macromedia Studio</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_prod_mobile_devices_home" rel="_WSS GN-Prod-Mobile GNav">Mobile Products</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_prod_photoshop_family_home" rel="_WSS GN-Prod-Photoshop GNav">Photoshop Family</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_prod_premiere_home" rel="_WSS GN-Prod-Premiere GNav">Premiere</a></li> <li class="divide"><a href="/web/20070202205334/http://www.adobe.com/go/gntray_prod_products" rel="_WSS GN-Prod-All GNav">All Products ›</a></li> </ul> </li> <li><span class="menu-title"><a href="/web/20070202205334/http://www.adobe.com/go/gn_supp" rel="_WSS GN-Supp GNav">Support</a></span> <ul class="menu"> <li><a href="/web/20070202205334/http://www.adobe.com/go/gn_supp_support" rel="_WSS GN-Supp-Home GNav">Support Home</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_supp_cs_home" rel="_WSS GN-Supp-Service GNav">Customer Service</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_supp_books" rel="_WSS GN-Supp-Books GNav">Books</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_supp_train_home" rel="_WSS GN-Supp-Training GNav">Training</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_supp_programs" rel="_WSS GN-Supp-Programs GNav">Support Programs</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_supp_forums_home" rel="_WSS GN-Supp-Forums GNav">Forums</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_supp_documentation" rel="_WSS GN-Supp-Docs GNav">Documentation</a></li> <li><a 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<dd><a href="/web/20070202205334/http://www.adobe.com/go/gntray_comm_labs" target="mm_window" rel="_WSS GN-Resource-Labs GNav">Adobe Labs</a></dd> <dd><a href="/web/20070202205334/http://www.adobe.com/go/gntray_comm_forums" rel="_WSS GN-Resource-Forums GNav">Forums</a></dd> <dd><a href="/web/20070202205334/http://www.adobe.com/go/gntray_comm_exchange_home" rel="_WSS GN-Resource-Exchange GNav">Exchange</a></dd> <dd><a href="/web/20070202205334/http://www.adobe.com/go/gntray_comm_blogs" target="mm_window" rel="_WSS GN-Resource-Blogs GNav">Blogs</a></dd> </dl> </li> <li><span class="menu-title"><a href="/web/20070202205334/http://www.adobe.com/go/gn_comp" rel="_WSS GN-About GNav">Company</a></span> <ul class="menu"> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_comp_aboutadobe" rel="_WSS GN-About-Home GNav">About Adobe</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_comp_press" rel="_WSS GN-About-Press GNav">Press</a></li> <li><a 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href="/web/20070202205334/http://www.adobe.com/go/gn_dl" rel="_WSS GN-DL-Home GNav">Downloads</a></span> <ul class="menu"> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_downloads" rel="_WSS GN-DL-Home GNav">Downloads Home</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_downloads" rel="_WSS GN-DL-Trial GNav">Trial Downloads</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_updates" rel="_WSS GN-DL-Updates GNav">Updates</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_exchange" rel="_WSS GN-DL-Exchange GNav">Exchange</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_get_reader" rel="_WSS GN-DL-Reader GNav">Get Adobe Reader</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_getflashplayer" rel="_WSS GN-DL-Flash GNav">Get Flash Player</a></li> <li class="divide"><a href="/web/20070202205334/http://www.adobe.com/go/gntray_dl_more" rel="_WSS GN-DL-All GNav">More ›</a></li> </ul> </li> <li><span class="menu-title"><a href="/web/20070202205334/http://www.adobe.com/go/gn_store" rel="_WSS GN-Store-Home GNav">Store</a></span> <ul class="menu"> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store" rel="_WSS GN-Store-Home GNav">Store Home</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_software" rel="_WSS GN-Store-Software GNav">Software</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_fonts" rel="_WSS GN-Store-Fonts GNav">Fonts</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_books" rel="_WSS GN-Store-Books GNav">Books</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_programs" rel="_WSS GN-Store-Support GNav">Support</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_your_hist" rel="_WSS GN-Store-Account GNav">Your Account</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_mvlp" rel="_WSS GN-Store-Volume GNav">Volume Licensing</a></li> <li class="divide"><a href="/web/20070202205334/http://www.adobe.com/go/gntray_store_purchase_options" rel="_WSS GN-Store-Reseller GNav">Other Ways to Buy ›</a></li> </ul> </li> </ul> </dd> <dd id="site-search"> <p><input type="hidden" name="loc" value="en_us"/> <input type="text" id="search-input" name="term"/> <button type="submit" id="search">Search</button></p> </dd> </dl> <noscript> <div id="globalnav-noscript">You may not have everything you need to view certain sections of Adobe.com. Please see our <a href="/web/20070202205334/http://www.adobe.com/go/gn_sitereqs">site requirements</a>.</div> </noscript> </form>  <div id="layoutLogic" class="L0"> <div id="C1" class="columns-2-Abb-A pod p0 nw"><div class="ne"><div class="se"><div class="sw"><div class="n"><div class="s"><div class="w"><div id="C1-body" class="pod-body e"> <ol id="depthpath" class="path menu compact"> <li><a href="/web/20070202205334/http://www.adobe.com/">Home</a></li> <li><a href="/web/20070202205334/http://www.adobe.com/support/">Support</a></li> </ol> <h1>Support Plans</h1> <div class="columns-2-AB-A"> <p>Adobe is committed to offering our global customers a worldwide technical support program with comprehensive support plan offerings. These technical support plan offerings are designed to help you get the answers you need, when you need them, maximizing your Adobe investment!</p> </div> <div class="columns-2-AB-B"> <form id="supportprograms" name="supportprograms" onsubmit="selectFormAction('supportprograms','supportproducts'); return false;"> <p class="label-top"><label for="product">Find a support plan for your product</label> <select name="supportproducts" class="narrow" id="supportproducts"> <option value="" selected="selected" disabled="disabled">Select a Product</option> <option value="/support/programs/acrobat3d/index.html?tab:plans=1">Acrobat 3D</option> <option value="/support/programs/acrcapturecluster/index.html?tab:plans=1">Acrobat Capture/Capture Cluster</option> <option value="/support/programs/acrobatel/index.html?tab:plans=1">Acrobat Elements</option> <option value="/support/programs/acrobatelserver/index.html?tab:plans=1">Acrobat Elements Server</option> <option value="/support/programs/acrmessenger/index.html?tab:plans=1">Acrobat Messenger</option> <option value="/support/programs/acrobatpro/index.html?tab:plans=1">Acrobat Professional</option> <option value="/support/programs/acrobatstd/index.html?tab:plans=1">Acrobat Standard</option> <option value="/support/programs/acrreader/index.html?tab:plans=1">Adobe Reader</option> <option value="/support/programs/aftereffects/index.html?tab:plans=1">After Effects</option> <option value="/support/programs/audition/index.html?tab:plans=1">Audition</option> <option value="/support/programs/authorware/index.html?tab:plans=1">Authorware</option> <option value="/support/programs/breeze_hosted/index.html?tab:plans=1">Breeze Hosted</option> <option value="/support/programs/breeze_licensed/index.html?tab:plans=1">Breeze Licensed</option> <option value="/support/programs/bridge/index.html?tab:plans=1">Bridge</option> <option value="/support/programs/captivate/index.html?tab:plans=1">Captivate</option> <option value="/support/programs/centralpro/index.html?tab:plans=1">Central Pro Output Server</option> <option value="/support/programs/coldfusionent/index.html?tab:plans=1">ColdFusion Enterprise</option> <option value="/support/programs/coldfusionstd/index.html?tab:plans=1">ColdFusion Standard</option> <option value="/support/programs/connectent_hosted/index.html?tab:plans=1">Connect Enterprise Hosted</option> <option value="/support/programs/connectent/index.html?tab:plans=1">Connect Enterprise Server</option> <option value="/support/programs/contribute/index.html?tab:plans=1">Contribute</option> <option value="/support/programs/cps/index.html?tab:plans=1">Contribute Publishing Server</option> <option value="/support/programs/creativesuite/index.html?tab:plans=1">Creative Suite</option> <option value="/support/programs/crosscat/index.html?tab:plans=1">Cross Cat Solution</option> <option value="/support/programs/designer/index.html?tab:plans=1">Designer</option> <option value="/support/programs/director/index.html?tab:plans=1">Director</option> <option value="/support/programs/distiller/index.html?tab:plans=1">Distiller</option> <option value="/support/programs/docserver/index.html?tab:plans=1">Document Server</option> <option value="/support/programs/dreamweaver/index.html?tab:plans=1">Dreamweaver</option> <option value="/support/programs/dvrackhd/index.html?tab:plans=1">DV Rack HD</option> <option value="/support/programs/dvracksd/index.html?tab:plans=1">DV Rack SD</option> <option value="/support/programs/dvrackhd/index.html?tab:plans=1">DVCProHD Decoder</option> <option value="/support/programs/encore/index.html?tab:plans=1">Encore DVD</option> <option value="/support/programs/fireworks/index.html?tab:plans=1">Fireworks</option> <option value="/support/programs/flash/index.html?tab:plans=1">Flash</option> <option value="/support/programs/flashmediaserver/index.html?tab:plans=1">Flash Communication Server</option>  <option value="/support/programs/flashmediaserver/index.html?tab:plans=1">Flash Media Server</option> <option value="/support/programs/flashplayer/index.html?tab:plans=1">Flash Player</option> <option value="/support/programs/flashremoting/index.html?tab:plans=1">Flash Remoting</option> <option value="/support/programs/flashpaper/index.html?tab:plans=1">FlashPaper</option> <option value="/support/programs/flex/index.html?tab:plans=1">Flex</option> <option value="/support/programs/flex/index.html?tab:plans=1">Flex Builder</option> <option value="/support/programs/fontfolio/index.html?tab:plans=1">Font Folio and Type Products</option> <option value="/support/programs/framemaker/index.html?tab:plans=1">FrameMaker</option> <option value="/support/programs/fmserver/index.html?tab:plans=1">FrameMaker Server</option> <option value="/support/programs/freehand/index.html?tab:plans=1">FreeHand</option> <option value="/support/programs/golive/index.html?tab:plans=1">GoLive</option> <option 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href="/web/20070202205334/http://www.adobe.com/support/programs/policies/">Support Policies</a>, which will help ensure your success with Adobe products.</p> </div> </div> <br class="clear-both"/> <table> <thead> <tr> <td class="nodata"></td> <th colspan="4" class="data-sectionHead">Which support offering is right for you?</th> </tr> <tr> <th class="data-sectionHead">Topic</th> <th class="bronze">Bronze</th> <th class="silver">Silver</th> <th class="gold">Gold </th> <th class="platinum">Platinum</th> </tr> </thead> <tbody> <tr> <th>I would consider myself a:</th> <td>Hobbyist</td> <td>Creative Professional</td> <td>Corporate User</td> <td>Enterprise</td> </tr> <tr class="alt"> <th>The main Adobe products I use are:</th> <td>Desktop tools, such as Acrobat and Photoshop</td> <td>Creative desktop tools, such as Creative Suite and Studio</td> <td>A mix of desktop tools and servers, such as Acrobat and ColdFusion</td> <td>Enterprise servers, such as Breeze and LiveCycle</td> </tr> <tr> <th>I need access to support:</th> <td>Maybe 1-5 times </td> <td>Regularly </td> <td>Frequently </td> <td>At a moment's notice </td> </tr> <tr class="alt"> <th>I would consider my support needs as:</th> <td>I've installed but still need some guidance</td> <td>I need help with <span style="font-weight: bold">intermediate</span> issues</td> <td>I need help with some <span style="font-weight: bold">advanced</span> issues</td> <td>I need help with <span style="font-weight: bold">elite</span> technical issues</td> </tr> <tr> <th>Number of contacts needing support:</th> <td>1</td> <td>2</td> <td>3</td> <td>4</td> </tr> <tr class="alt"> <th>It's okay if I receive a response in: </th> <td>4 hours </td> <td>3 hours </td> <td>2 hours </td> <td>1 hour </td> </tr> <tr> <th>I would use support during core business hours:</th> <td>Yes</td> <td>Yes</td> <td>Yes</td> <td>No, I need extended hours </td> </tr> <tr class="alt"> <th>I would like to bundle my maintenance and support:</th> <td>No</td> <td>No</td> <td>No</td> <td>Yes</td> </tr> <tr> <th>I would like to customize my support plan:</th> <td>No</td> <td>No</td> <td>Yes</td> <td>Yes</td> </tr> <tr class="alt"> <th>I would need phone and web support access</th> <td>Yes</td> <td>Yes</td> <td>Yes</td> <td>Yes</td> </tr> <tr> <th>I would like to know more information: </th> <td><ul class="link-list"> <li class="icon pdf-file"><a href="/web/20070202205334/http://www.adobe.com/support/programs/customer/support_programs.pdf">Datasheet</a></li> </ul></td> <td><ul class="link-list"> <li class="icon pdf-file"><a href="/web/20070202205334/http://www.adobe.com/support/programs/customer/support_programs.pdf">Datasheet</a></li> </ul></td> <td><ul class="link-list"> <li class="icon pdf-file"><a href="/web/20070202205334/http://www.adobe.com/support/programs/customer/support_programs.pdf">Datasheet</a></li> <li class="icon pdf-file"><a href="/web/20070202205334/http://www.adobe.com/support/programs/customer/service_enhancements.pdf">Service Enhance- ments</a></li> </ul></td> <td><ul class="link-list"> <li class="icon pdf-file"><a href="/web/20070202205334/http://www.adobe.com/support/programs/customer/platinum_solutions_brief.pdf">Datasheet</a></li> <li class="icon pdf-file"><a href="/web/20070202205334/http://www.adobe.com/support/programs/customer/service_enhancements.pdf">Service Enhance- ments</a></li> </ul></td> </tr> </tbody> </table> </div></div></div></div></div></div></div></div> <div id="C2" class="columns-2-Abb-bb"> <div class="dyn-pod p2 p2-top top-acc"> <h3>Next steps</h3> <ul class="link-list"> <li class="icon buy"><a href="/web/20070202205334/http://www.adobe.com/cfusion/store/index.cfm?store=OLS-US&catType=SUPPORT">Purchase support plans online</a></li> <li class="icon info"><a href="/web/20070202205334/http://www.adobe.com/support/programs/">Find support plans</a></li> <li class="icon info"><a 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