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Adobe.com. Please see our <a href="/web/20070210134913/http://www.adobe.com/go/gn_sitereqs">site requirements</a>.</div> </noscript> </form>  <div id="layoutLogic" class="L0"> <div id="C1" class="columns-2-Abb-A pod p0 nw"> <div class="ne"> <div class="se"> <div class="sw"> <div class="n"> <div class="s"> <div class="w"> <div id="C1-body" class="pod-body e"> <ol id="depthpath" class="path menu compact"> <li><a href="/web/20070210134913/http://www.adobe.com/">Home</a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/">Support</a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/programs/">Plans</a></li> </ol> <h1>GoLive support plans </h1> <div class="dyn-tabsection"> <h2 id="plans" class="tabtitle">Find a support plan</h2> <div class="tabcontent"> <p>The following table provides additional information to help you choose the appropriate support plan. If you have any additional questions or require assistance, please contact your Adobe sales representative or Adobe reseller.</p> <h3>Supported topics</h3> <table class="max"> <thead> <tr> <th class="data-sectionHead">Program Offering</th> <th width="3%" class="bronze" title="Bronze"><abbr title="Bronze">Bronze</abbr></th> <th width="3%" class="silver" title="Silver"><abbr title="Platinum">Silver</abbr></th> <th width="3%" class="gold" title="Gold"><abbr title="Gold">Gold</abbr></th> </tr> </thead> <tbody class="treetable"> <tr> <th onclick="toggleClassName('topic-1','off','on',this)"><a>Standard Installation/ Product Defects</a></th> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> </tr> <tr id="topic-1" class="off"> <td colspan="4">Adobe provides technical support for standard product installation and troubleshooting for verified product defects.</td> </tr> <tr> <th onclick="toggleClassName('topic-2','off','on',this)"><a>Product Features / How To</a></th> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> </tr> <tr id="topic-2" class="off"> <td colspan="4">Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help.</td> </tr> <tr> <th onclick="toggleClassName('topic-3','off','on',this)"><a>Interoperability (limited)</a></th> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> </tr> <tr id="topic-3" class="off"> <td colspan="4">Adobe supports the use of multiple Adobe products in a workflow, including product, file, and process troubleshooting for file types and applications that have been certified by Adobe to work together.</td> </tr> <tr> <th onclick="toggleClassName('topic-4','off','on',this)"><a>Interoperability (standard)</a></th> <td> </td> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> </tr> <tr id="topic-4" class="off"> <td colspan="4">Adobe provides Bronze level Interoperability support as well as support for documented features using third-party applications and plug-ins. The customization of applications or Adobe file format is not supported.</td> </tr> <tr> <th onclick="toggleClassName('topic-5','off','on',this)"><a>Interoperability (Adobe Desktop and Server Products)</a></th> <td> </td> <td> </td> <td class="data-yes">Yes</td> </tr> <tr id="topic-5" class="off"> <td colspan="4">Adobe provides Bronze and Silver level Interoperability support as well as support for connections between Adobe products, between products and the operating system, and between products and required technologies such as databases and web servers. Support includes set up and configuration of Adobe products, but does not include configuration of third-party technology.</td> </tr> <tr> <th onclick="toggleClassName('topic-6','off','on',this)"><a>Scripting in Documents Scripting & Automation (ie. JavaScript, VBScript)</a></th> <td> </td> <td class="data-yes">Yes</td> <td class="data-yes">Yes</td> </tr> <tr id="topic-6" class="off"> <td colspan="4">Adobe supports default scripting features (actions) included in Adobe products. Support includes troubleshooting (debugging) of scripts, steps, and expected behaviors of code provided with or generated by the Adobe application, but does not include creation or troubleshooting of user-authored code.</td> </tr> <tr> <th onclick="toggleClassName('topic-7','off','on',this)"><a>Network Configuration and deployment</a></th> <td> </td> <td> </td> <td class="data-yes">Yes</td> </tr> <tr id="topic-7" class="off"> <td colspan="4">Adobe supports installation and deployment of Adobe software on a network using Tuner, WMI, SMS, and other network installation technologies certified by Adobe.</td> </tr> <tr> <th onclick="toggleClassName('topic-8','off','on',this)"><a>Deployment Planning and Workflow</a></th> <td> </td> <td> </td> <td class="data-yes">Yes</td> </tr> <tr id="topic-8" class="off"> <td colspan="4">Adobe provides technical guidance and best practices for the deployment and configuration of server or volume licensing of new or upgraded Adobe products on a network environment. Support does not include the creation or approval of customized network roll-out plans.</td> </tr> <tr> <th onclick="toggleClassName('topic-9','off','on',this)"><a>Application Scripting & Integration</a></th> <td> </td> <td> </td> <td> </td> </tr> <tr id="topic-9" class="off"> <td colspan="4">Adobe supports application scripting and integration with certified third-party servers and other technologies. Support includes troubleshooting the script used to extend the functionality of core product features and may include samples to illustrate required capabilities; support does not include writing, troubleshooting or approval of production-ready code.</td> </tr> <tr> <th onclick="toggleClassName('topic-10','off','on',this)"><a>Code Samples</a></th> <td> </td> <td> </td> <td> </td> </tr> <tr id="topic-10" class="off"> <td colspan="4">Adobe supports code samples contained within the product and sample lines of code provided to a specific customer by a Support Consultant to illustrate desired capabilities; Adobe does not support code samples posted to an Adobe knowledgebase or user forum, and Support Consultants will not write or provide production-ready code.</td> </tr> </tbody> </table> <h3>Pricing</h3> <table class="max"> <tr> <th width="25%" class="bronze">Bronze</th> <th width="25%" class="silver">Silver</th> <th width="25%" class="gold">Gold</th> <th width="25%" class="platinum">Platinum</th> </tr> <tr> <td><p>Single Incident $39<sup><a href="#salestax">1</a></sup></p> <p>5-Incident Pack $175<sup><a href="#salestax">1</a></sup></p> <p class="icon buy"><a href="/web/20070210134913/http://www.adobe.com/cfusion/store/index.cfm?store=OLS-US&catType=SUPPORT">Buy Now</a></p> <p>Call to purchase<br/> <strong>1-866-MYADOBE</strong></p></td> <td><p>Core price $1,200<sup><a href="#salestax">1</a></sup></p> <p class="icon buy"><a href="/web/20070210134913/http://www.adobe.com/cfusion/store/index.cfm?store=OLS-US&catType=SUPPORT">Buy Now</a></p> <p>Call for pricing info and to purchase<br/> <strong>1-866-MYADOBE</strong></p></td> <td><p>Call for pricing info and to purchase<br/> <strong>1-888-649-2990</strong></p></td> <td><p>This plan is not available for this product.</p></td> </tr> </table> <p class="note" id="salestax"><sup>1</sup>Sales Tax may apply in some states.</p> <h3>Additional programs</h3> <h4><a href="https://web.archive.org/web/20070210134913/http://partners.adobe.com/public/developer/support/index.html">Developer Support</a></h4> <div class="columns-2-AB-A"> <p>Developer Support is available through a variety of complimentary online sources or directly from technical experts through the purchase of Developer Support cases available individually or as part of membership in the <a href="https://web.archive.org/web/20070210134913/http://partners.adobe.com/public/asn/developer/detail.html">ASN Developer Program</a>. The program provides timely product information and Developer Support, as well as the chance to participate in a variety of co-marketing opportunities with Adobe, including a listing in the <a href="https://web.archive.org/web/20070210134913/http://partners.adobe.com/public/asn/partnerfinder/developer/">Adobe Partner Finder</a>.</p> </div> <div class="columns-2-AB-B"> <h4>To purchase: </h4> <ul class="link-list"> <li class="icon call"><strong>Call to purchase</strong><br/> 800-685-3510</li> <li class="icon buy"><a href="https://web.archive.org/web/20070210134913/http://partners.adobe.com/resellerfinder/na/findreseller.jsp"> <strong>Buy through a reseller</strong></a> </li> </ul> </div> <br class="clear-both"/> </div> <h2 id="contact" class="tabtitle">Contact Adobe support </h2> <div class="tabcontent"> <p>The following contact information is for customers using GoLive in North America.</p> <div class="columns-2-AB-A"> <h3><a href="/web/20070210134913/http://www.adobe.com/support/service/">Customer Service </a></h3> <p>Non-technical questions.</p>  <ul class="link-list"> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/downloads.html">Problems with downloads</a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/serial.html">Problems with serial numbers</a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/trial.html">Problems with trial software </a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/freeupgrades.html">Questions about upgrades</a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/onlinestore.html">Issues with online store purchases </a></li> <li><a href="/web/20070210134913/http://www.adobe.com/products/register.html">Information about registering software </a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/popups.html">Concerns about pop-up messages</a></li> <li><a href="/web/20070210134913/http://www.adobe.com/support/service/returns.html">Information about software returns</a></li> </ul> <ul class="link-list"> <li class="icon email"><a href="/web/20070210134913/http://www.adobe.com/go/supportportal/"><strong>Customer Service Web Case</strong></a> <ul class="link-list"> <li class="icon help"><a href="/web/20070210134913/http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=23f89ddb#whatwebcase" target="_blank">What is this?</a> </li> </ul> </li>  <li class="icon call"><strong>Call Customer Service</strong><br/> 800-833-6687 </li> </ul> <p class="call-action"><a href="/web/20070210134913/http://www.adobe.com/support/contact/sla_cs.html" class="link-more">Customer Service hours of operation</a></p> </div> <div class="columns-2-AB-B"> <h3>Technical Support</h3> <p>Get answers to technical questions about a specific product.</p> <h4>Installation support</h4> <p>Support is available for issues related to installation and product defects. </p> <ul class="link-list"> <li class="icon email"><a href="/web/20070210134913/http://www.adobe.com/go/supportportal/"><strong>Support Web Case</strong></a> <ul class="link-list"> <li class="icon help"><a href="/web/20070210134913/http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=23f89ddb#whatwebcase" target="_blank">What is this?</a> </li> </ul> </li> <li class="icon call"><strong>Call Installation support</strong><br/> 800-642-3623</li> </ul> <h4>Support plans </h4> <p>The following contact options are available for Bronze, Silver and Gold support plan contract holders and for Expert support plan contract holders. </p> <ul class="link-list"> <li class="icon email"><a href="/web/20070210134913/http://www.adobe.com/go/supportportal/"><strong>Support Web Case</strong></a> <ul class="link-list"> <li class="icon help"><a href="/web/20070210134913/http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=23f89ddb#whatwebcase" target="_blank">What is this?</a> </li> </ul> </li> <li class="icon call"><strong>Call support</strong><br> 800-642-3623</li> </ul> <p class="call-action"><a href="/web/20070210134913/http://www.adobe.com/support/programs/policies/sla.html" class="link-more">Technical Support hours of operation</a></p> </div> <br class="clear-both"/> <h3>Contact Developer Support</h3> <div class="columns-2-AB-A"> <p>The following contact options are available only if you have purchased a Developer Support contract.</p> </div> <div class="columns-2-AB-B"> <ul class="link-list"> <li class="icon email"><a href="https://web.archive.org/web/20070210134913/http://partners.adobe.com/asn/support/devsup/show_submit_devsup.do"><strong>Developer Support Web Case</strong></a></li> </ul> </div> <br class="clear-both"/> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="C2" class="columns-2-Abb-bb"> <div class="dyn-pod p2 p2-top top-acc"> <h3>Next steps</h3> <ul class="link-list"> <li class="icon buy"><a 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