Certificarea managementului serviciilor IT conform ISO 20000

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lang="en">Australia (English)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/en-in/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="en-IN"> <span class="localLangTrans">India (English)</span> <span class="localLang" lang="en">India (English)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/en-my/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="en-MY"> <span class="localLangTrans">Malaysia (English)</span> <span class="localLang" lang="en">Malaysia (English)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/en-gb/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="en-GB"> <span class="localLangTrans">United Kingdom (English)</span> <span class="localLang" lang="en">United Kingdom (English)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/en-us/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="en-US"> <span class="localLangTrans">United States (English)</span> <span class="localLang" lang="en">United States (English)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/es-cl/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="es-CL"> <span class="localLangTrans">South America (español)</span> <span class="localLang" lang="en">South America (Spanish)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/es-es/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="es-ES"> <span class="localLangTrans">España (español)</span> <span class="localLang" lang="en">Spain (Spanish)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/es-mx/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="es-MX"> <span class="localLangTrans">México (español)</span> <span class="localLang" lang="en">Mexico (Spanish)</span> </a> </li> <li class="pageHeaderLocalRegionSelItem"> <a href="/fr-be/iso-20000/" class="pageHeaderLocalRegionSelItemLink" lang="fr-BE"> <span class="localLangTrans">Belgique 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<title>Close</title> <use href="/static/images/svg.svg#svg-close"></use> </svg> </button> <div class="dialogWrapInner"> <div class="stickyCtaDialog white"> <div class="stickyCtaDialogContent"> <h2 class="stickyCtaDialogHeader">Contactati-ne</h2> <div class="stickyCtaDialogIframeContainer"> <iframe class="stickyCtaDialogIframe" src="https://info.lrqa.com/l/12702/2021-10-05/c4dd72?" loading="lazy" id="iFrameResizer2" style="overflow: hidden;" scrolling="no"> </iframe> </div> </div> </div> </div> </div> </dialog> </div> </section> <section class="grid stickyContentArea" > </section> <section class="grid mainContent" > <div class="textBlock col-12 spacingSmall" id="Body+main+-+ISO+20000+Overview"> <div class="wysiwyg" > <h4>Prezentare general膬</h4><p>Procesele opera葲ionale cheie ale organiza葲iei dumneavoastr膬 se vor baza pe IT, de aceea schimb膬rile din cadrul acestor procese vor impune schimb膬ri ale sistemelor IT - implic芒nd hardware-ul, software-ul, comunica葲iile 葯i asisten葲a -  acest lucru fiind definit ca management al serviciilor IT. Ob葲inerea <a title="Certificare ISO 20000" href="/ro-ro/iso-20000/certificare/?epslanguage=ro-RO#certification-assessment">certific膬rii ISO 20000</a> prin LRQA v膬 ajut膬 s膬 v膬 concentra葲i asupra livr膬rii unor servicii IT eficiente.</p> </div></div><div class="promoBlock themeMint promoBlockFrame col-12 canvas canvasNavy" id="RO-Remote+Audit+Promo+Strip"> <div class="container"> <div class="promoBlockWrap"> <div class="promoBlockWrapContent"> <h3 class="promoBlockHeading" > Audit la distanță </h3> <p class="promoBlockSummary" > <span class="promoBlockSummarySpacer"></span> Eliminați granițele geografice și minimizați întreruperile de funcționare ale organizației dumneavoastră. </p> <a href="/ro-ro/evaluare-la-distanta/audit-la-distanta/" class="promoBlockLink arrowLink arrowLinkBold" > Audit la distanță </a> </div> <div class="promoBlockImage" > <img src="/cdn-cgi/image/width=640,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg" srcset="/cdn-cgi/image/width=264,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 264w,/cdn-cgi/image/width=304,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 304w,/cdn-cgi/image/width=350,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 350w,/cdn-cgi/image/width=415,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 415w,/cdn-cgi/image/width=452,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 452w,/cdn-cgi/image/width=528,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 528w,/cdn-cgi/image/width=560,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 560w,/cdn-cgi/image/width=608,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 608w,/cdn-cgi/image/width=640,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 640w,/cdn-cgi/image/width=700,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 700w,/cdn-cgi/image/width=792,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 792w,/cdn-cgi/image/width=830,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 830w,/cdn-cgi/image/width=904,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 904w,/cdn-cgi/image/width=912,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 912w,/cdn-cgi/image/width=1050,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1050w,/cdn-cgi/image/width=1120,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1120w,/cdn-cgi/image/width=1245,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1245w,/cdn-cgi/image/width=1280,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1280w,/cdn-cgi/image/width=1356,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1356w,/cdn-cgi/image/width=1680,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1680w,/cdn-cgi/image/width=1920,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/inspection-services/remoteassessment_1280x720.jpg 1920w" sizes="(min-width: 1440px) 640px, (min-width: 1280px) calc((100vw - 160px) / 2), (min-width: 1024px) calc((100vw - 120px) / 2), (min-width: 768px) calc((100vw - 80px) / 2), calc(100vw - 20px)" alt="Assessment" loading="lazy" decoding="auto" fetchpriority="auto" class="promoBlockImageImg" width="1280" height="720" /> </div> </div> </div> </div><div class="textBlock col-12 spacingSmall" id="Body+main+-+Benefits+of+ISO+20000"> <div class="wysiwyg" > <h4>Beneficiile ISO 20000</h4><h4>Reputa葲ie 葯i credibilitate a brandului</h4> <p>Implementarea ISO 20000 葯i ob葲inerea certific膬rii prin LRQA permit organiza葲iei dumneavoastr膬 s膬 demonstreze c膬 serviciile IT pe care le oferi葲i se conformeaz膬 celor mai bune practici din domeniu. Standardul se bazeaz膬 pe munca prestat膬 de Oficiul comer葲ului guvernamental (OCG) 葯i Biblioteca infrastructurii IT (BIT) din Regatul Unit. Clien葲ilor dumneavoastr膬 le confirm膬 c膬 serviciile IT pe care le oferi葲i respect膬 un cadru acceptat pe plan interna葲ional.</p> <p><a title="Certificare ISO 20000" href="/ro-ro/iso-20000/?epslanguage=ro-RO">Certificarea ISO 20000</a> v膬 poate ajuta s膬 v膬卯mbun膬t膬葲i葲i renumele organiza葲iei 葯i s膬 v膬 diferen葲ia葲i fa葲膬 de concuren葲膬. Prin consolidarea credibilit膬葲ii 葯i a 卯ncrederii 卯n capacitatea dumneavoastr膬 de a gestiona cu eficien葲膬 serviciile IT, v膬 poate promova organiza葲ia c芒nd c膬uta葲i noi oportunit膬葲i de afaceri.</p> <h4>Clien葲i satisf膬cu葲i</h4> <p>ISO 20000 va permite organiza葲iei dumneavoastr膬 s膬 adopte o abordare comprehensiv膬, care va confirma c膬 de葲ine葲i toate politicile, procedurile 葯i procesele necesare pentru a furniza servicii IT eficiente. Implementarea unor procese eficiente 卯nseamn膬, 卯n cele din urm膬, c膬 furniza葲i servicii optimizate, care vin 卯n 卯nt芒mpinarea cerin葲elor clien葲ilor.</p> <p>ISO 20000 dovede葯te c膬 to葲i angaja葲ii 葯tiu cine ce face 葯i c芒nd, precum 葯i c膬 personalul 葯i procesele sunt sub control 葯i urm膬resc acela葯i obiectiv. Aceasta nu 卯nseamn膬 numai c膬 produsele 葯i serviciile dumneavoastr膬 sunt furnizate pentru a veni 卯n 卯nt芒mpinarea  a葯tept膬rilor clien葲ilor, ci v膬 permite totodat膬葯i s膬 v膬 gestiona葲i 葯i optimiza葲i costurile.</p> <h4>脦mbun膬t膬葲ire continu膬</h4> <p>Deoarece ISO 20000 se bazeaz膬 pe sistemul de management, implementarea cerin葲elor standard impune organiza葲iei dumneavoastr膬 s膬 adopte o abordare procesual膬, care v膬卯mbun膬t膬葲e葯te 卯n permanen葲膬 sistemul de management 葯i 卯n acela葯i timp, organiza葲ia.</p> <p>Standardul garanteaz膬 c膬 serviciile dumneavoastr膬 IT sunt monitorizate 葯i revizuite 卯n mod regulat, permi葲芒nd organiza葲iei s膬 r膬spund膬 la schimb膬ri. Aceasta  sus葲ine 卯mbun膬t膬葲irea continu膬 a sistemului de management al serviciilor IT 卯n raport cu realiz膬rile propuse 葯i obiectivele esen葲iale.</p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+Need+help+with+ISO+20000%3f"> <div class="wysiwyg" > <h4>Dori葲i ajutor cu ISO 20000?</h4><p>Cu o experien葲膬 de peste 30 de ani 卯n certificarea organiza葲iilor din telecom, guvern, finan葲e, IT 葯i juridic, LRQA are un istoric dovedit 卯n managementul serviciilor IT 葯i certificarea ISO 20000. Noi furniz膬m servicii de evaluare, inclusiv instruire ISO 20000, <a href="/ro-ro/iso-20000/certificare/?epslanguage=ro-RO#gap-analysis">analiz膬 gap ISO 20000</a> 葯i <a title="Certificare ISO 20000" href="/ro-ro/iso-20000/certificare/?epslanguage=ro-RO#certification-assessment">certificare ISO 20000</a>.</p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+ISO+20000+Why+work+with+us%3f"> <div class="wysiwyg" > <h4>De ce noi?</h4><h4>Certificare acreditat膬</h4> <p>LRQA a devenit primul organism de certificare acreditat de UKAS (Serviciul de acreditare al Regatului Unit) în 1985, ceea ce v膬 garanteaz膬 c膬 avem expertiza 葯i experien葲a necesare pentru a realiza <a title="Evaluare ISO 20000" href="/ro-ro/iso-20000/certificare/?epslanguage=ro-RO#certification-assessment">evaluarea ISO 20000</a> pentru dumneavoastr膬.</p> <h4>Expertiz膬 tehnic膬</h4> <p>Exper葲ii no葯tri sunt profesioni葯ti cu preg膬tire tehnic膬葯i experien葲膬 specific膬 domeniului IT 葯i v膬 vor furniza o evaluare detaliat膬葯i onest膬 a implement膬rii 葯i eficien葲ei sistemului de management ISO 20000.</p> <p>La LRQA ne vom asigura c膬 expertul dumneavoastr膬 de葲ine cuno葯tin葲ele 葯i aptitudinile necesare pentru a veni în întâmpinarea cerin葲elor organiza葲iei dumneavoastr膬,  f膬când posibil un audit eficient 葯i solid al sistemului dumneavoastr膬.</p> </div></div> </section> <section class="grid bottomContent" > <div class="carouselBlock canvas canvasWhite col-12" id="S03.02+Generic+case+study"> </div><div class="carouselBlock canvas canvasNavy col-12 spacingLarge" id="S03.01+Generic+insights+carousel+(2)"> </div><div class="carouselBlock canvas canvasWhite col-12 spacingSmall" id="S03.03+Generic+events+list"> </div> </section> </main> <footer class="footer canvas canvasNavy"> <div class="footerLogo"> <img decoding="auto" fetchpriority="auto" class="" src="/cdn-cgi/image/width=120,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png" srcset="/cdn-cgi/image/width=120,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 120w,/cdn-cgi/image/width=150,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 150w,/cdn-cgi/image/width=240,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 240w,/cdn-cgi/image/width=300,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 300w,/cdn-cgi/image/width=360,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 360w,/cdn-cgi/image/width=450,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 450w" sizes="(min-width: 1280px) 150px, 120px" alt="" loading="lazy" width="500" height="174" /> <ul class="socialList"> </ul> </div> <ul class="footerList"> <li class="footerListItem"> <a href="/ro-ro/cine-suntem/" class="footerListItemLink">Cine suntem</a> </li> <li class="footerListItem"> <a href="/ro-ro/ultimele-noutati/" class="footerListItemLink">Noutăți</a> </li> <li class="footerListItem"> <a href="/ro-ro/resurse/" class="footerListItemLink">Resurse</a> </li> </ul> <div class="wysiwyg"> <p style="text-align: center;"><span>LRQA and any variants are trading names of LRQA Group Limited, its subsidiaries and affiliates. 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Certificarea managementului serviciilor IT conform ISO 20000