Co je ISO/IEC 2000-1 - standard managementu služeb

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href="/cs-cz/asc/" target="_self"> <span class="text">ASC</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/cs-cz/nl-ba-fami-qs/" target="_self"> <span class="text">FAMI-QS</span> </a> </li> </ul> </li> <li class="navigationListItem"> <button class="navigationListItemLink hasSubNav"> <span class="icon"> <svg focusable="false" class="arrow-mobile"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="icon"> <svg focusable="false" class="arrow-desktop"> <use href="/static/images/svg.svg#svg-chevron"></use> </svg> </span> <span class="text"> Změna klimatu a udržitelnost </span> </button> <ul class="navigationList level4"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Zpět menu </span> </button> </li> <li class="navigationListItem parentLink"> <a 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href="/cs-cz/management-bezpecnosti-informaci/" target="_self"> <span class="text">Bezpečnost informací</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/cs-cz/iso-27001/" target="_self"> <span class="text">ISO 27001</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="https://www.lrqa.com.cn/iso-27701/" target="_self"> <span class="text">ISO 27701</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/cs-cz/iso-20000/" target="_self"> <span class="text">ISO/IEC 20000-1</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/cs-cz/iso-22301/" target="_self"> <span class="text">ISO 22301</span> </a> </li> </ul> </li> <li class="navigationListItem"> <button class="navigationListItemLink hasSubNav"> <span class="icon"> <svg focusable="false" class="arrow-mobile"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="icon"> <svg focusable="false" class="arrow-desktop"> <use href="/static/images/svg.svg#svg-chevron"></use> </svg> </span> <span class="text"> Automobilový průmysl a letecký průmysl </span> </button> <ul class="navigationList level4"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Zpět menu </span> </button> </li> <li class="navigationListItem parentLink"> <a class="navigationListItemLink" href="/cs-cz/automobilovy-letecky-prumysl-doprava/" target="_self"> <span class="text">Automobilový průmysl a letecký průmysl</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/cs-cz/iris-zeleznice/" target="_self"> <span class="text">IRIS</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/cs-cz/iatf-16949/" target="_self"> <span 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><source srcset="/cdn-cgi/image/width=320,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 320w,/cdn-cgi/image/width=640,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 640w,/cdn-cgi/image/width=768,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 768w,/cdn-cgi/image/width=960,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 960w,/cdn-cgi/image/width=1024,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 1024w,/cdn-cgi/image/width=1280,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 1280w,/cdn-cgi/image/width=1440,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 1440w,/cdn-cgi/image/width=1536,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 1536w,/cdn-cgi/image/width=1920,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 1920w,/cdn-cgi/image/width=2048,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 2048w,/cdn-cgi/image/width=2304,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 2304w,/cdn-cgi/image/width=2560,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 2560w,/cdn-cgi/image/width=2880,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 2880w,/cdn-cgi/image/width=3072,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 3072w,/cdn-cgi/image/width=3840,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 3840w,/cdn-cgi/image/width=4320,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 4320w,/cdn-cgi/image/width=5760,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber-security/fibreoptics_1536x1536.jpg 5760w" sizes="100vw" media="" ><img src="/cdn-cgi/image/width=1024,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/fiberoptics_1920x785.jpg" alt="Fibre Optics" loading="eager" decoding="auto" fetchpriority="auto" class="heroImage" fetchpriority="auto" ></picture> </div> <div class="titleBlock"> <h1 class="heroTitle" > Poskytujte IT služby nejvyšší kvality. </h1> <p class="heroSummary" > Standard ISO/IEC 20000-1, známější jako ISO 20000, je určen všem organizacím, které se zabývají managementem, včetně outsourcingu vlastních IT systémů, a organizacím, které poskytují management IT služeb svým zákazníkům. </p> <p class="heroSubtitle" > Co je ISO/IEC 2000-1 - standard managementu služeb | LRQA </p> <ul class="heroList" > <li class="heroListItem"> <a href="/cs-cz/kontaktujte-nas/poptavka/" target="_blank" class="arrowLink arrowLinkBold">Kontaktujte nás</a> </li> <li class="heroListItem"> <a href="/cs-cz/iso-20000/certifikace/" class="arrowLink arrowLinkBold">Služby v oblasti ISO 20000</a> </li> </ul> </div> </div><div class="stickyCtaContainer twoItems" id="CZ-BA+Shared+global+sticky+CTA+-+BA"> <a href="tel:+420 725 546 351" class="stickyCtaButton" > <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-phoneRinging"></use> </svg> </span> <span class="text"> +420 725 546 351 </span> </a> <button type="button" class="stickyCtaButton modalButton" data-dialog="modal2" > <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-letter"></use> </svg> </span> <span class="text"> Vyžádat nabídku </span> </button> <dialog id="modal2"> <div class="dialogWrap"> <button type="button" class="innerDialogButton"> <svg focusable="false" class="white"> <title>Close</title> <use href="/static/images/svg.svg#svg-close"></use> </svg> </button> <div class="dialogWrapInner"> <div class="stickyCtaDialog white"> <div class="stickyCtaDialogContent"> <h3 class="stickyCtaDialogHeader">Vyžádat nabídku</h3> <div class="stickyCtaDialogIframeContainer"> <iframe class="stickyCtaDialogIframe" src="https://info.lrqa.com/l/12702/2021-10-04/c3k27g?" loading="lazy" id="iFrameResizer2" style="overflow: hidden;" scrolling="no"> </iframe> </div> </div> </div> </div> </div> </dialog> </div> </section> <section class="grid stickyContentArea" > </section> <section class="grid mainContent" > <div class="quickLinks col-12 spacingSmall canvas canvasNavy" id="ISO+20000+Tabs"> <div class="swipeNav col-12"> <div class="swipeNavWrap"> <ul class="swipeNavList" > <li class="swipeNavListItem"> <a href="/cs-cz/iso-20000/" class="swipeNavLink cta ctaTertiary"> <span class="text"> ISO 20000 </span> </a> </li> <li class="swipeNavListItem"> <a href="/cs-cz/iso-20000/certifikace/" class="swipeNavLink cta ctaTertiary"> <span class="text"> Certifikace </span> </a> </li> </ul> </div> </div> </div><div class="textBlock col-12 spacingSmall" id="Body+main+-+ISO+20000+Overview"> <div class="wysiwyg" > <h4>P艡ehled</h4><p>Klí膷ové provozní procesy Va&scaron;í organizace budou záviset na IT, zm臎ny t臎chto proces暖 proto vy啪adují zm臎ny IT systém暖 – zahrnující hardware, software, komunikaci a podporu –  toto je definice managementu IT slu啪eb. <a title="Certifikace dle ISO 20000" href="/cs-cz/iso-20000/certifikace/?epslanguage=cs-CZ#certification-assessment">Certifikace dle ISO 20000</a> od spole膷nosti LRQA Vám pom暖啪e soust艡edit se na poskytování kvalitních IT slu啪eb svým zákazník暖m. </p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+Benefits+of+ISO+20000"> <div class="wysiwyg" > <h4>P艡铆nosy ISO 20000</h4><h4>Renom茅 a d暖v臎ryhodnost zna膷ky</h4> <p>Implementace a z铆sk谩n铆 certifikace dle ISO 20000 od spole膷nosti LRQA V谩m umo啪n铆 prok谩zat, 啪e poskytujete IT slu啪by, kter茅 odpov铆daj铆 osv臎d膷en媒m postup暖m v odv臎tv铆. Standard je zalo啪en na pr谩ci vytvo艡en茅煤艡adem Office of Government Commerce (OGC) a na knihovn臎 IT Infrastructure Library (ITIL). D铆ky tomu se Va拧i z谩kazn铆ci mohou spolehnout, 啪e Va拧e slu啪by spl艌uj铆 mezin谩rodn臎 p艡ij铆man媒 r谩mec.</p> <p><a title="Certifikace dle ISO 20000" href="/cs-cz/iso-20000/?epslanguage=cs-CZ">Certifikace dle ISO 20000</a> m暖啪e pomoci zv媒拧it renom茅 Va拧铆 organizace a odli拧it V谩s od konkurence. Budov谩n铆m spolehlivosti a d暖v臎ry ve Va拧e schopnosti efektivn铆ho 艡铆zen铆 IT slu啪eb m暖啪ete zv媒拧it sv茅 mo啪nosti p艡i hled谩n铆 nov媒ch obchodn铆ch p艡铆le啪itost铆.</p> <h4>Spokojenost z谩kazn铆k暖</h4> <p>Standard ISO 20000 Va拧铆 organizaci umo啪n铆 zav茅st komplexn铆 p艡铆stup, kter媒 zajist铆, 啪e budete pou啪铆vat nezbytn茅 z谩sady, postupy a procesy, kter茅 V谩m umo啪n铆 poskytovat efektivn铆 IT slu啪by. Pou啪铆v谩n铆m 煤膷inn媒ch proces暖 ve fin谩le doc铆l铆te poskytov谩n铆 efektivn铆ch slu啪eb, kter茅 uspokoj铆 pot艡eby Va拧ich z谩kazn铆k暖.</p> <p>Standard ISO 20000 zajist铆, 啪e v拧ichni Va拧i zam臎stnanci budou v臎d臎t, co a kdy maj铆 d臎lat, d铆ky 膷emu啪 z铆sk谩te kontrolu nad lidmi a procesy na spole膷n茅 cest臎 za stejn媒m c铆lem. T铆m zajist铆te, nejen 啪e Va拧e produkty a slu啪by spln铆 o膷ek谩v谩n铆 Va拧ich z谩kazn铆k暖,  ale tak茅 z铆sk谩te mo啪nost 艡铆zen铆 a optimalizace n谩klad暖.</p> <h4>Neust谩l茅 zlep拧ov谩n铆</h4> <p>Z谩v谩d臎n铆m po啪adavk暖 ISO 20000, zalo啪en媒ch na syst茅mu managementu, doc铆l铆te toho, 啪e Va拧e organizace bude pou啪铆vat procesn铆 p艡铆stup, kter媒 neust谩le zlep拧uje V谩拧 syst茅m managementu i samotn茅 podnik谩n铆.</p> <p>Standard zaji拧钮uje pravideln媒 monitoring a kontrolu Va拧ich IT slu啪eb, d铆ky 膷emu啪 budete moci reagovat na jak茅koliv organiza膷n铆 zm臎ny. To  p艡isp铆v谩 k neust谩l茅mu zlep拧ov谩n铆 Va拧eho syst茅mu managementu IT slu啪eb s ohledem na rozhoduj铆c铆 z谩m臎ry a c铆le.</p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+Need+help+with+ISO+20000%3f"> <div class="wysiwyg" > <h4>Pot艡ebujete pomoci s ISO 20000?</h4><p>D铆ky 30 let暖m zku拧enost铆 s certifikac铆 organizac铆 v telekomunika膷n铆m, vl谩dn铆m, finan膷n铆m, IT a pr谩vn铆m sektoru m谩 spole膷nost LRQA skute膷n臎 osv臎d膷en茅 v媒sledky v oblasti prov谩d臎n铆 certifikace syst茅m暖 managementu IT slu啪eb dle ISO 20000. Poskytujeme posouzen铆, 拧kolen铆, <a href="/cs-cz/iso-20000/certifikace/?epslanguage=cs-CZ#gap-analysis">rozd铆lovou anal媒zu</a> a <a title="Certifikace dle ISO 20000" href="/cs-cz/iso-20000/certifikace/?epslanguage=cs-CZ#certification-assessment">certifikaci dle ISO 20000</a>.</p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+ISO+20000+Why+work+with+us%3f"> <div class="wysiwyg" > <h4>Pro膷 s n谩mi spolupracovat?</h4><h4>Akreditovaná certifikace</h4> <p>Spole膷nost LRQA se stala prvním certifika膷ním orgánem, který v roce 1985 získal akreditaci od britského národního akredita膷ního orgánu UKAS (United Kingdom Accreditation Service), která je Vám zárukou a uji&scaron;t臎ním, 啪e máme pot艡ebné znalosti a rozsáhlé zku&scaron;enosti k provedení Va&scaron;eho <a title="Hodnocení dle normy ISO 20000" href="/cs-cz/iso-20000/certifikace/?epslanguage=cs-CZ#certification-assessment">auditu dle ISO 20000</a>.</p> <h4>Odborné znalosti</h4> <p>Na&scaron;i audito艡i jsou kvalifikovaní odborníci se zku&scaron;enostmi v oboru IT, kte艡í provedou d暖kladný a poctivý audit implementace a efektivnosti Va&scaron;eho systému managementu dle ISO 20000.</p> <p>Ve spole膷nosti LRQA se postaráme, 啪e Vá&scaron; auditor bude mít znalosti a dovednosti odpovídající pot艡ebám Va&scaron;eho podniku, abysme zajistili efektivní a komplexní audit Va&scaron;eho systému.</p> </div></div> </section> <section class="grid bottomContent" > <div class="textBlock col-12" id="S02.18+Management+Systems+request+for+information+about+service"> <div class="wysiwyg" > <h4 style="text-align: center;">Chcete z铆skat v铆ce informac铆 o t茅to slu啪b臎?</h4><p style="text-align: center;"><a href="https://info.lrqa.com/l/12702/2021-10-04/c3k27g?website_url=&website_sector=" class="cta">Kontaktujte n谩s</a></p> </div></div><div class="carouselBlock canvas canvasWhite col-12" id="S03.02+Generic+case+study"> <h2 class="carouselBlockHeading" > <strong>PŘÍPADOVÉ STUDIE</strong> </h2> <div class="carousel"> <div 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Co je ISO/IEC 2000-1 - standard managementu služeb | LRQA