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고객센터 | Daum

<!doctype html> <html lang="ko"> <head> <meta charset="utf-8"> <title>고객센터 | Daum</title> <meta http-equiv="X-UA-Compatible" content="IE=Edge"> <meta id="daumCSContext" content=""> <meta name="Description" content="Daum 고객센터"> <meta name="keywords" content="고객센터, CS"> <meta name="viewport" content="width=1024"> <meta name="format-detection" content="telephone=no"> <meta id="webcsContext" content=""> <meta property="og:title" content="Daum 고객센터"/> <meta property="og:type" content="website"/> <meta property="og:image" content="http://icon.daumcdn.net/w/icon/1312/19/152729032.png"/> <meta property="og:site_name" content="Daum 고객센터"/> <meta property="og:url" content="http://cs.daum.net"/> <meta property="og:description" content="서비스 이용에 필요한 도움말을 찾거나 직접 문의하실 수 있습니다."/> <link rel="stylesheet" type="text/css" href="/css/common.css?ver=20240327"> <link rel="shortcut icon" href="/img/favicon.png" /> <script type="text/javascript" src="/js/tiara/ua-parser.min.js"></script> <script type="text/javascript"> var uaParserResult = new UAParser().getResult(); var TIARA_DATA = { serviceName: "이용자보호", categoryName: "", os: uaParserResult.os, browser: uaParserResult.browser }; var WEBCS = {}; WEBCS.getContextPath = function() { var context = $("#crmsContext").prop("content"); return (!context || /^\s*$/.test(context)) ? "" : context; }; </script> </head> <body class="bg_type2"> <!-- 미니다음 영역 Start --> <div id="wrapMinidaum"></div> <!-- 미니다음 영역 End --> <div id="daumIndex"> <a href="#daumBody">본문 바로가기</a> </div> <div id="daumWrap" class="cs_type1"> <div id="daumHead" role="banner"> <div class="cs_head"> <h1 class="tit_cs"><a href="/" class="bg_cs cs_logo"><span class="ir_wa">고객센터</span></a></h1> <h2 class="screen_out">검색</h2> <div id="searchBox" class="wrap_search"> <form id="daumSearch" class="sform_comm" name="search" method="get" autocomplete="off" onsubmit="return searchBoxBeforeSubmitFunc(this);"> <fieldset class="fld_inside opt_on"> <legend class="screen_out">검색어 입력폼</legend> <div class="box_searchbar"> <label class="lab_keyword" for="qTop" id="labKeyword">궁금한 점이 있다면 도움말을 검색해 보세요.</label> <div> <input id="qTop" class="tf_keyword" type="text" name="q" autocomplete="off" title="검색어 입력" value=""> <button id="daumBtnSearch" class="ico_search btn_search" type="submit"><span class="ir_wa">검색</span></button> </div> </div> </fieldset> </form> <!-- Suggest result --> <div id="suggestBox" class="suggestBox box_sub" style="display: none;"> </div> </div> </div> <div class="cs_navi"> <div class="path_cs"> <a href="/" class="link_path">고객센터 홈</a> <span class="bg_cs arr_path">&gt;</span> <strong class="path_now">이용자보호</strong> </div> <div class="func_cs"> <a href="/my/qnaList.html" class="link_func">MY</a> </div> </div> </div><!--// daumHead --> <hr class="hide"> <div id="daumContent" role="main"> <div id="cMain"> <div id="mArticle"> <div class="section_main"> <div class="sub_head"> <h2 id="daumBody" class="tit_head">이용자보호</h2> <p class="desc_head">이용자보호의 원하는 도움말 카테고리를 선택하세요</p> <span class="cont_items"> <a href="/faq/2068/61709.html" class="link_item">이용자보호</a> </span> </div> </div> <div class="section_rank"> <div class="inner_rank"> <h3 class="tit_rank">유용한 도움말</h3> <div id="func_rank" class="func_rank"> <a href="#rank_hit" class="link_item on">조회순</a> <a href="#rank_like" class="link_item">만족순</a> </div> <div id="rank_hit"> <strong class="screen_out">조회순</strong> <ul class="list_rank"> <li><span class="num_g">1</span> <a href="/faq/2068/61709.html?faqId=38344">카카오 이용자보호 비전과 계획을 안내드립니다.</a></li> <li><span class="num_g">2</span> <a href="/faq/2068/61709.html?faqId=38545">코로나19 관련 허위조작정보에 관한 정책</a></li> </ul> </div> <div id="rank_like" class="hide"> <strong class="screen_out">만족순</strong> <ul class="list_rank"> <li><span class="num_g">1</span> <a href="/faq/2068/61709.html?faqId=38344">카카오 이용자보호 비전과 계획을 안내드립니다.</a></li> <li><span class="num_g">2</span> <a href="/faq/2068/61709.html?faqId=38545">코로나19 관련 허위조작정보에 관한 정책</a></li> </ul> </div> </div> </div> </div><!--//mArticle --> <!--[if lt IE 9]> <script src="//s1.daumcdn.net/svc/original/U03/cssjs/jquery/jquery-1.11.1.min.js"></script> <![endif]--> <!--[if gte IE 9]><!--> <script src="//s1.daumcdn.net/svc/original/U03/cssjs/jquery/jquery-2.1.1.min.js"></script> <!--<![endif]--> <script src="/js/common.js?ver=20240827.01"></script> <script src="https://t1.daumcdn.net/crms/cs/js/jquery.rowspanizer.min.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/jquery-ui.min.js"></script> <script type="text/javascript" src="//t1.daumcdn.net/tiara/js/v1/tiara.min.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v2/object.create.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v2/core.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v3/tiara.page.view.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v2/tiara.search.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v3/tiara.event.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v2/enums/page.js"></script> <script src="https://t1.daumcdn.net/crms/cs/js/tiara/v2/enums/section.js"></script> <!--[if IE 6]> <script type="text/javascript"> $(document).ready(function(e){ $('.cont_inquiry:first-child, .cont_file:first-child, .custom_radio .cont_custom:first-child').addClass('fst'); $('.inquiry_select').each(function(index){ $(this).css('z-index',($('.inquiry_select').length-index)+1) }) }) </script> <![endif]--> <!--[if lte IE 7]> <script type="text/javascript"> $(document).ready(function(e){ $('.tf_inquiry').on({ focusin:function(e){ $(this).addClass('focus') }, focusout:function(e){ $(this).removeClass('focus') } }); $('.inquiry_select').each(function(index){ $(this).css('z-index',($('.inquiry_select').length-index)+1) }) }) </script> <![endif]--> <script type="text/javascript"> /* 공통 변수 (Java to Javascript) */ window.CS.Variable = (function() { return { isLogin : false }; })(); /* UserAgent */ window.CS.UserAgent = (function() { return {"app":{"isApp":false,"name":"","version":""},"browser":{"major":"7","minor":"0","name":"msie","patch":"0","version":"7.0"},"os":{"android":false,"bada":false,"blackberry":false,"ios":false,"linux":false,"mac":false,"name":"windows","polaris":false,"webos":false,"windows":true},"platform":"pc","ua":"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.0.3705; .NET CLR 1.1.4322)"}; })(); </script> <script type="text/javascript"> jQuery(function(){ jQuery('#func_rank a').on('click',function(e){ e.preventDefault(); jQuery('#func_rank a').toggleClass('on'); jQuery('#rank_hit, #rank_like').toggleClass('hide'); jQuery('html, body').scrollTop(jQuery(jQuery(this).attr('href')).offset().top); }); var pageMeta = TiaraPageView.HelpPageCustomPropBuilder( TIARA_DATA.os.name, TIARA_DATA.os.version, TIARA_DATA.browser.name, TIARA_DATA.browser.version ) .serviceId("2068") .serviceName(TIARA_DATA.serviceName) .build(); new TiaraPageView( TiaraSection.HELPFUL, TiaraPage.HELPFUL(TIARA_DATA.serviceName), TiaraPageView.ActionKind.VIEW_CONTENT_LIST, pageMeta ).track(); }); </script> <script type="text/javascript"> jQuery(function(){ jQuery('#qTop').val(''); if ($('#qTop').val() && $('#qTop').val().length > 0) { $('#daumSearch .box_searchbar').addClass('lab_keyword_off'); // search placeholder keyword off } }); </script> <script type="text/javascript"> document.title = "이용자보호 도움말 | Daum 고객센터"; </script> </div><!--//cMain --> </div><!--//daumContent --> <hr class="hide"> <div id="daumFoot" class="footer_comm" role="contentinfo"> <div class="inner_footer"> <h2 class="screen_out">서비스 이용정보</h2> <a href="http://www.daum.net/doc/info.html" target="_blank" class="link_info">약관/정책</a> | <a href="https://www.kakao.com/policy/privacy" target="_blank" class="link_info txt_emph">개인정보처리방침</a> | <a href="https://with.kakao.com" target="_blank" class="link_info">제휴문의</a> | <a href="https://game.daum.net/gamehelp/" target="_blank" class="link_info">게임문의</a> | <a href="https://ccs.kakao.com" target="_blank" class="link_info">쇼핑문의</a> | <a href="https://business.kakao.com" target="_blank" class="link_info">비즈니스</a> <small class="txt_copyright"> 다음고객센터: 1577-3321 <a id="daumArsLink" href="javascript:void(0);" class="link_layer link_daumkakao" aria-haspopup="true" aria-controls="daumArsLayer" aria-expanded="false"> <span class="screen_out">다음 고객센터 안내</span><span id="daumArsShowBtn">(상세보기)</span> <br> </a> Copyright &copy; <a href="http://www.kakaocorp.com/" target="_blank" class="link_daum">Kakao Corp.</a> All rights reserved. </small> </div> <div id="daumArsLayer" class="layer_cs"> <div class="inner_layer"> <div class="layer_head"> <h2 class="tit_layer">다음 고객센터 ARS 안내</h2> <span class="txt_phone">1577-3321</span> <span class="txt_sub">(유료)</span> </div> <div class="layer_body"> <em class="screen_out">ARS 문의 번호 안내</em> <ul class="list_content"> <li><span class="num_content">1번</span>Daum 회원정보, 메일, 카페 문의</li> <li><span class="num_content">2번</span>Daum 검색, 뉴스 등 그 외 Daum 서비스 문의</li> <li><span class="num_content">3번</span>권리침해 및 유해게시물 긴급 신고</li> <li><span class="num_content">4번</span>보이는 ARS</li> </ul> <em class="screen_out">고객센터 채널 운영 안내</em> <ul class="list_info"> <li> 카카오에서는 더욱 빠르고 편리한 상담을 제공하기 위해, Daum 고객센터 홈페이지의 도움말과<br>카카오톡을 통한 상담을 운영하고 있습니다. </li> <li> 카카오톡 상단 검색창 > "카카오 고객센터" 채널<br> - 365일 24시간 챗봇 운영 - 평일 오전 10:00 ~ 18:30 상담톡 운영 </li> </ul> <button id="daumArsCloseBtn" type="button" class="btn_close"> <svg viewBox="0 0 17 17"> <g stroke-width="1"> <g transform="translate(-364.000000, -181.000000)" stroke="#000000" stroke-width="2"> <g transform="translate(16.000000, 162.000000)"> <g transform="translate(349.000000, 20.000000)"> <line x1="1.71115123e-13" y1="0" x2="15" y2="15"></line> <line x1="0" y1="15" x2="15" y2="2.56672684e-13"></line> </g> </g> </g> </g> </svg> <span class="screen_out">다음 고객센터 안내 상세보기 레이어 닫기</span> </button> </div> </div> </div> </div><!--//daumFoot --> <!-- 미니다음 영역 START --> <!-- <div id="wrapMinidaum"></div> --> <script type="text/javascript"> var minidaum_options = { enableLogoutRetun: false, // false - 다음탑으로 이동, true - 현재페이지 혹은 returnUrl 값으로 이동 returnUrl: '', // default - 현재페이지(window.location.href) disableHotissue: false, // false일 경우 사용, true일 경우 미사용 disableLogo: false, // false일 경우 사용, true일 경우 미사용 disableTracker: false, // false일 경우 사용, true일 경우 미사용 enableShield: false // false일 경우 미사용, true일 경우 사용 } </script> <script src="//go.daum.net/minidaum_pc.daum" charset="utf-8" type="text/javascript" async defer></script> <!-- 미니다음 영역 END --> <script type="text/javascript" src="/js/common_footer.js"></script> <!-- 서제스트 관련 START --> <script type="text/javascript"> var suggestCache = {}; (function () { var onSuggestBox = function(result) { if (result && result.length > 0) { jQuery('#suggestBox').show(); } else { jQuery('#suggestBox').hide(); } } jQuery('input[name="q"]').autocomplete({ source: function (req, res) { if(req.term in suggestCache) { res(suggestCache[req.term]); return; } jQuery.ajax({ url : '/cs-app/suggest?q=' + req.term, type : 'GET', cache: true, dataType : 'json', success : function(result) { onSuggestBox(result); var _data = jQuery.map(result, function(item, index) { return { index: index, label : item, value : item } }) suggestCache[req.term] = _data; res(_data); }, error : function(jqXHR, textStatus, errorThrown) { } }); }, delay: 500, appendTo: '#suggestBox', open: function() { jQuery("#suggestBox > ul").css({top: '0px', left: '0px', width: '100%' }); }, focus: function( event, ui ) { jQuery('#suggest-list-' + ui.item.index) .css({'background-color':'#f0f0f0'}) .off('mouseleave') .on('mouseleave', function(){ jQuery(this).css({'background-color':''}); }); }, select: function( event, ui ) { jQuery('#qTop').val(ui.item.value) jQuery('#daumSearch').submit(); }, create: function (e) { // jquery-ui에서 생성하는듯한데..화면 하단에 노출되서 삭제처리 jQuery('.ui-helper-hidden-accessible').remove(); }, close: function () { jQuery('#suggestBox').hide(); } }) .data('ui-autocomplete')._renderItem = function (ul, item) { var highlightText = String(item.value).replace(new RegExp(this.term, 'gi'), '<strong class="emph_keyword">$&</strong>'); return jQuery('<li id="suggest-list-' + item.index + '" class="' + item.label + '"><a class="item bg" href="javascript:;" onclick="return false;">' + highlightText + '</a></li>') .appendTo(ul); }; })(); function searchBoxBeforeSubmitFunc(form) { var $qTop = jQuery("#qTop"); if ($qTop) { $qTop.val($qTop.val().trim()); // input query if ($qTop.val() === '') { alert('검색어를 입력해주세요.'); $qTop.focus(); return false; } } var uaParserResult = new UAParser().getResult(), browser = uaParserResult.browser, os = uaParserResult.os; var searchTerm = $('#qTop').val(); new TiaraSearch( TiaraSearch.ActionKind.SEARCH, TiaraSearch.SearchType.BUTTON, searchTerm, TiaraSearch.UaCustomPropBuilder(os.name, os.version, browser.name, browser.version).build() ) .track(); form.action = WEBCS.getContextPath() + '/search.html'; return true; } </script> <!-- 서제스트 관련 END --> <script type="text/javascript"> var pathName = location.pathname; var page = ''; if (pathName === '/') { page = '인덱스'; } </script> </div><!--//daumWrap --> </body> </html>

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