Customer Experience (CX) Consulting

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Customer experience leaders must navigate the rapidly changing business dynamics of today, seamlessly connect experiences, orchestrate them within their organisations, all while continuously reimagining external and internal experiences to align with consumers and employees evolving expectations.</p><p>Innovating human connections is what inspires us. We know it inspires you too. That’s why we help leaders to create and deliver exceptional customer experiences that offer excitement, build trust and drive business growth. We operate at the intersection of customer experience strategy, design, technology enablement and governance to unlock revenue growth, customer loyalty, and bring your brand promise to life.</p> </div> </div> </div> <div class="column is-4-widescreen is-5-desktop is-offset-1-desktop is-hidden-touch"> <div class="o-pageHeroBanner__asideVid"> <div class="a-embeddedVideo a-embeddedVideo--ms-ws-536"> <div class="a-embeddedVideo__frameWrapper"> <iframe class="a-embeddedVideo__frame vimeo" src="https://player.vimeo.com/video/946116542" frameborder="0" allow="fullscreen" allow="autoplay" title="Vimeo video"></iframe> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <section class="block floating-content block-layout-builder block-inline-blockbt-heading-summary-cta-bg-img" data-aos="fade" id="content-493321"> <div data-aos="fade-up"> <div class="o-imageFoldBox o-imageFoldBox--right" data-aos="fade-up"> <div class="o-imageFoldBox__container"> <div class="o-imageFoldBox__wrapper"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_ws/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.webp?h=5aae2f51&itok=LYES3MbF 1x" media="(min-width: 1872px)" type="image/webp" width="1640" height="535"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_desktop/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.webp?h=5aae2f51&itok=FkE4UcDI 1x" media="(min-width: 1200px)" type="image/webp" width="1440" height="535"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_tablet/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.webp?h=5aae2f51&itok=sHSxvSnu 1x" media="(min-width: 768px)" type="image/webp" width="984" height="463"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_phone/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.webp?h=5aae2f51&itok=Sm3Apwrk 1x" media="(min-width: 0px)" type="image/webp" width="564" height="323"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_ws/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.png?h=5aae2f51&itok=LYES3MbF 1x" media="(min-width: 1872px)" type="image/png" width="1640" height="535"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_desktop/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.png?h=5aae2f51&itok=FkE4UcDI 1x" media="(min-width: 1200px)" type="image/png" width="1440" height="535"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_tablet/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.png?h=5aae2f51&itok=sHSxvSnu 1x" media="(min-width: 768px)" type="image/png" width="984" height="463"/> <source srcset="/sites/default/files/styles/is_bg_image_below_folded_box_phone/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.png?h=5aae2f51&itok=Sm3Apwrk 1x" media="(min-width: 0px)" type="image/png" width="564" height="323"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_bg_image_below_folded_box_desktop/public/2024-12/top_digital_experience_trends_in_2025_and_beyond_1.png?h=5aae2f51&itok=FkE4UcDI" alt="" title="Top digital experience trends in 2025 and beyond" /> </picture> <div class="m-foldBox m-foldBox--rightbottom bg_pro_dark_blue "> <div class="m-foldBox__wrapper" data-aos="fade-up"> <div class="m-foldBox__text--short"> <div class="m-foldBox__heading is-flex is-justify-content-space-between"> <p class="a-h2 a-h2--h-barlowbold20 font--white" id="">Top digital experience trends in 2025 and beyond</p> </div> <div class="m-foldBox__subheading"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--white"> </p> </div> <div class="a-description__text m-foldBox__summary font--white">Keeping up with today’s kaleidoscopic digital landscape requires marketing and experience leaders who can constantly innovate and stay ahead of emerging technologies, shifting consumer behaviors and a complex macroeconomic environment. Agility and insights are also critical requirements, along with the prioritisation of customer experience, which outperforms price, brand and product, when it comes to drivers of customer loyalty.</div> </div> <div class="m-foldBox__ctas"> <a href="/au-en/insights-paper/top-digital-experience-trends-2025-and-beyond" onclick="" class="a-button orange_cta" aria-label="Read more about, ">Read more</a> </div> </div> </div> </div> </div> </div> </div> </section> <div> <div> <div class="paragraph paragraph--type--pr-sub-navs paragraph--view-mode--default"> </div> </div> </div> <div> <div> <div class="paragraph floating-content paragraph--type--pr-text-image-cards paragraph--view-mode--default" id="content-151551"> <section class="o-nestedNavCardGrid" data-aos="fade" > <div class="o-nestedNavCardGrid__bgImageWrapper o-nestedNavCardGrid__bgImageWrapper--img" title="Elevate your customer experience with Protiviti’s CX consulting" style="background-image: url(/sites/default/files/styles/is_solution_navigation_full_hd/public/2022-04/CustomerExpNestedNav.jpg?h=d1cb525d&itok=nuzD9krx);"> <div class="o-nestedNavCardGrid__top"> <div class="o-nestedNavCardGrid__header mb-4"> <h2 class="o-nestedNavCardGrid__h2 m-auto font--white">Our customer experience services</h2> </div> <div class="o-nestedNavCardGrid__wrap m-auto"> <div class="a-genericBody o-nestedNavCardGrid__desc font--white">We leverage relationship-powered practices to help you reimagine your experience ecosystem and create differentiated experiences.</div> </div> <div class="o-nestedNavCardGrid__cardGridWrapper columns is-flex is-flex-wrap-wrap"> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_brief" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_briefcase{fill:#5D7B9A;}</style></defs><title>Pro Briefcase</title><path class="svg_briefcase" d="M92.53,50.4v-4.57c0-7.8-2.17-13.89-6.46-18.11-5.94-5.84-13.72-5.78-14-5.78h-.11c-.32,0-8.11-.06-14.04,5.78-4.29,4.22-6.46,10.31-6.46,18.11v4.57h5v-4.57c0-6.38,1.66-11.25,4.93-14.5,4.4-4.37,10.46-4.35,10.54-4.38h.19c.06,0,6-.05,10.46,4.34,3.3,3.24,4.97,8.14,4.97,14.54v4.57h5Z"/><polygon class="svg_briefcase" points="12.59 124.37 121.77 124.37 121.77 119.37 17.59 119.37 17.59 50.68 126.38 50.68 126.38 114.81 131.38 114.81 131.38 45.68 12.59 45.68 12.59 124.37"/><path class="svg_briefcase" d="M130.47,123.09c1.41-1.41,1.41-3.69,0-5.09-.04-.04-.1-.07-.14-.12v5.02h-5.11c.05,.06,.1,.13,.16,.19,1.41,1.41,3.69,1.41,5.09,0Z"/><path class="svg_briefcase" d="M130.33,117.88c-1.41-1.28-3.59-1.25-4.95,.12-1.35,1.35-1.39,3.49-.16,4.9h5.11v-5.02Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Experience strategy and innovation </h3> <p class="m-nestedNavCard__description">We connect and re-envision customer experiences to bring your brand promise to life and your customer’s and employee’s perspective to the forefront.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_building_office" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 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d="M135.43,118.21c-.65-.63-1.53-1.02-2.5-1.02s-1.85,.39-2.5,1.02c-.03,.03-.06,.06-.08,.08-.63,.65-1.02,1.53-1.02,2.5s.39,1.85,1.02,2.5c.65,.68,1.57,1.1,2.58,1.1,1.99,0,3.6-1.61,3.6-3.6,0-1.02-.42-1.93-1.1-2.58Z"/></g></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Experience design</h3> <p class="m-nestedNavCard__description">We purposefully design meaningful experiences, leveraging your brand promise as a compass for how to improve the quality of interactions and provide differentiated value in the marketplace.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_doc_consent" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_documentConsent{fill:#5D7B9A;}</style></defs><title>Pro Document Consent</title><path class="svg_documentConsent" d="M126.22,117.99c-1.41-1.41-3.69-1.41-5.09,0-1.41,1.41-1.41,3.69,0,5.09s3.69,1.41,5.09,0c1.41-1.41,1.41-3.69,0-5.09Z"/><rect class="svg_documentConsent" x="43.57" y="31.83" width="64.24" height="5"/><rect class="svg_documentConsent" x="80.77" y="74.06" width="27.04" height="5"/><rect class="svg_documentConsent" x="43.57" y="52.94" width="64.24" height="5"/><rect class="svg_documentConsent" x="83.79" y="95.17" width="24.02" height="5"/><path class="svg_documentConsent" 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d="M131.82,105.91c-.18-.18-.37-.33-.57-.47-1.4-.97-3.34-.83-4.58,.42-.76,.76-1.1,1.78-1.03,2.78,.05,.84,.39,1.67,1.03,2.31,.1,.1,.22,.18,.33,.27,.08,.06,.16,.14,.24,.2,1.4,.97,3.34,.83,4.58-.42,1.41-1.41,1.41-3.69,0-5.09Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Experience governance</h3> <p class="m-nestedNavCard__description">Infusing customer experience practices across your business involves a shared customer-first mentality and governance to coordinate cross-functional team efforts. Our organising frameworks and playbooks help you establish measurements, policies, and processes to ensure adherence and excellence.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="pro_svg_flowChart" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_flowChart{fill:none;}.svg_flowChartLayout{fill:#5D7B9A;}</style></defs><title>Pro Workflow Flowchart</title><rect class="svg_flowChart" x="60.85" y="24.47" width="25.02" height="25.02"/><rect class="svg_flowChart" x="16.46" y="98.02" width="25.02" height="25.02"/><rect class="svg_flowChart" x="60.85" y="98.02" width="25.02" height="25.02"/><g><path class="svg_flowChartLayout" d="M105.25,98.02h25.02v20.32h5v-25.32h-15.01v-22.06h-44.4v-16.47h15.01V19.47H55.85V54.49h15.01v16.47H26.47v22.06H11.46v35.02H46.48v-35.02h-15.01v-17.06h39.39v17.06h-15.01v35.02h35.02v-35.02h-15.01v-17.06h39.4v17.06h-15.01v35.02h25.32v-5h-20.32v-25.02Zm-63.77,0v25.02H16.46v-25.02h25.02Zm44.4,0v25.02h-25.02v-25.02h25.02Zm-25.02-48.53V24.47h25.02v25.02h-25.02Z"/><path class="svg_flowChartLayout" d="M135.27,122.96c-.65-.63-1.53-1.02-2.5-1.02s-1.85,.39-2.5,1.02c-.03,.03-.06,.06-.08,.08-.63,.65-1.02,1.53-1.02,2.5s.39,1.85,1.02,2.5c.65,.68,1.57,1.1,2.58,1.1,1.99,0,3.6-1.61,3.6-3.6,0-1.02-.42-1.93-1.1-2.58Z"/></g></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Customer journey mapping</h3> <p class="m-nestedNavCard__description">Acting as a foundation for customer experiences, we develop journey maps that identify the most important customer touch points and connect those to the most impactful initiatives. Each journey represents a unique stage of the customer experience and helps accelerate value across the end-to-end lifecycle.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="Pro_person_multitasking" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.b{fill:none;}.c{fill:#5D7B9A;}</style></defs><path class="b" d="M58.48,84.62h27.05c-1.18-6.39-6.79-11.25-13.52-11.25s-12.34,4.86-13.52,11.25Z"/><circle class="b" cx="129.03" cy="72" r="5.76"/><circle class="b" 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<h3 class="a-blueHeadline__text font__color--blue">Experience orchestration</h3> <p class="m-nestedNavCard__description">We help customers power cross-channel personalisation at scale by providing context and access to the right knowledge, data, and behaviors.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-text-image-quote paragraph--view-mode--default"> <div class="o-foldImgContent" data-aos="fade-up" > <div class="container"> <div class="columns is-multiline"> <div class="column is-4-widescreen is-5-desktop has-text-left is-offset-1-desktop is-offset-1-widescreen is-12-tablet o-foldImgContent__imgTop"> <img alt="Customer experience consulting firm in Australia" title="Customer experience consulting firm in Australia" class=" lazyload a-contentNotchedImg a-contentNotchedImg--clBR" src="/sites/default/files/styles/is_body_content_area/public/2024-05/customer-experience.jpg?itok=ZuRnsNtV"> </div> <div class="column is-5-widescreen is-6-desktop is-12-tablet is-offset-1-widescreen"> <div class="o-foldImgContent__content" id="o-foldImgContent__content" aria-labelledby="o-foldImgContent__header" aria-describedby="o-foldImgContent__body"> <div class="o-foldImgContent__qtitle is-12-desktop is-full-tablet"> <h2 class="a-h2 a-h2--h-barlowcondense55 font--nileBlue" id="o-foldImgContent__header">Our approach to building a comprehensive customer experience strategy</h2> <hr class="a-separator a-separator--medium" aria-hidden="true" /> </div> <div class="a-contentBody is-flex"> <div><p>Our promise is to help you live out your brand promise.</p><p>As experience makers, strategists, and technologists, we create experiences and environments that connect people with brands. Every interaction is an opportunity to deliver on your brand’s promise, fulfill an unmet customer need and build trusted relationships. We use human-centered design and customer experience strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty.</p><p>Nearly all our practitioners have start-up DNA in their background, as well as consulting or agency experience. In many cases, all three. This integration of disciplines allows us to leverage our unique perspective to address your challenges and deliver results.</p><p>Our approach is grounded in empathy for understanding and agile thinking for rapid action and focus on those you serve.</p><p>To learn more about <a href="https://digital.protiviti.com/" target="_blank">Protiviti Digital</a>, our digital experience agency, <a href="https://digital.protiviti.com/" target="_blank">visit our website</a>.</p></div> </div> </div> </div> <div class="column is-4-widescreen is-5-desktop has-text-left is-offset-1-desktop is-offset-1-widescreen is-12-tablet o-foldImgContent__imgBtm"> <img alt="Customer experience consulting firm in Australia" title="Customer experience consulting firm in Australia" class=" lazyload a-contentNotchedImg a-contentNotchedImg--clBR" src="/sites/default/files/styles/is_body_content_area/public/2024-05/customer-experience.jpg?itok=ZuRnsNtV"> </div> </div> </div> </div> </div> </div> </div> <div class="block floating-content block-layout-builder block-inline-blockbt-text-background-cta" id="content-490016"> <div class="o-blueSectionWrapper" data-aos="fade" > <div class="o-blueSectionCTA bg_pro_dark_blue o-blueSectionCTA--small"> <div class="o-blueSectionCTA__sectioncenter o-blueSectionCTA__container o-blueSectionCTA__x"> <div class="o-blueSectionCTA__content container"> <div class="o-blueSectionCTA__content_center"> <h2 class="a-h2 font--white" id="">Building a Performance Marketing Engine Amid Media Fragmentation</h2> <div class="htmltestclass a-description__text font--white"><p>Consideration for optimising customer engagement, technology, teams & talent</p></div> <div class="o-blueSectionCTA__ctas"> <a href="https://www.protiviti.com/sites/default/files/2024-10/building_a_performance_marketing_engine_amid_media_fragmentation.pdf" target="_blank" onclick="" class="a-button orange_cta" target="_blank" aria-label="Learn more about, ">Learn more</a> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph floating-content paragraph--type--pr-contact-listing paragraph--view-mode--default" id="content-151496"> <div class="o-contactCardList" data-aos="fade-up"> <div class="o-contactCardList__inner "> <div class="container"> <h2 class="a-h2 a-h2--h-barlowcondense55 font__color--white" id="">Leadership</h2> <div class="o-contactCardList__list columns is-multiline"> <div class="m-contactCard column is-12-mobile is-12-tablet is-4-desktop is-3-widescreen"> <div class="m-contactCard__inner"> <a class="m-contactCard__innerhref" aria-label="Rupesh Mahto" href="/au-en/rupesh-mahto"> <img alt="Rupesh Mahto" title="Rupesh Mahto" class="lazyload a-heroImage a-heroImage--clipped" src="/sites/default/files/styles/is_contact/public/2022-08/Rupesh%20Mahto.png?h=04d92ac6&itok=qO8eNZyB"> <div class="m-contactCard__title"> <span data-aos="" class="span-h5 ">Rupesh Mahto</span> </div> <div class="m-contactCard__desc"> <span data-aos="" class="span-h5 ">Rupesh is a senior director specialising in strategy, technology assessment and enabled execution, digital transformation, cloud migration, and application of emerging technology to business demands. He successfully leads interactions with CXO, focusing on increasing ...</span> </div> <div class="m-contactCard__cta"> <span class="m-contactCard__a" aria-label="Learn more about, Rupesh Mahto">Learn More</span> </div> </a> <div class="m-contactCard__social"> <a href="/cdn-cgi/l/email-protection#384a4d485d4b50165559504c5778484a574c514e514c51165b575516594d" class="m-contactCard__social__a" target="_blank" aria-label="Rupesh Mahto's email"><i class="fa-solid fa-envelope"></i></a> <a href="https://www.linkedin.com/in/rupeshmahto/" class="m-contactCard__social__a" target="_blank" aria-label="Rupesh Mahto's linkedin"><i class="fa-brands fa-linkedin-in"></i></a> </div> </div> </div> <div class="m-contactCard column is-12-mobile is-12-tablet is-4-desktop is-3-widescreen"> <div class="m-contactCard__inner"> <a class="m-contactCard__innerhref" aria-label="Leslie Howatt" href="/au-en/leslie-howatt"> <img alt="Leslie Howatt" title="Leslie Howatt" class="lazyload a-heroImage a-heroImage--clipped" src="/sites/default/files/styles/is_contact/public/2024-08/leslie_howatt.png?h=04d92ac6&itok=R0LA0MlW"> <div class="m-contactCard__title"> <span data-aos="" class="span-h5 ">Leslie Howatt</span> </div> <div class="m-contactCard__desc"> <span data-aos="" class="span-h5 ">Leslie is a managing director, and Protiviti’s technology consulting solution lead. She specialises in digital and technology strategy as well as transformational change with over 25 years’ experience across consulting, industry, and government sectors. She has ...</span> </div> <div class="m-contactCard__cta"> <span class="m-contactCard__a" aria-label="Learn more about, Leslie Howatt">Learn More</span> </div> </a> <div class="m-contactCard__social"> <a href="/cdn-cgi/l/email-protection#fb979e8897929ed593948c9a8f8fbb8b89948f928d928f92d5989496d59a8e" class="m-contactCard__social__a" target="_blank" aria-label="Leslie Howatt's email"><i class="fa-solid fa-envelope"></i></a> <a href="https://www.linkedin.com/in/leslie-howatt/" class="m-contactCard__social__a" target="_blank" aria-label="Leslie Howatt's linkedin"><i class="fa-brands fa-linkedin-in"></i></a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph floating-content paragraph--type--pr-partner paragraph--view-mode--default" id="content-151501"> <div class="o-keyPartners container" data-aos="fade-up"> <div class="o-keyPartners__inner columns"> <div class="o-keyPartners__content column is-offset-1-widescreen is-6-widescreen is-6-desktop is-12-tablet is-12-mobile"> <div class="o-keyPartners__title"> <h2 class="a-h2 " id="">Key partners</h2> <hr class="a-separator a-separator--medium" aria-hidden="true" /> </div> <div class="m-KeyPartnersContent"> <div class="m-KeyPartnersContent__inner"> <span data-aos="" class="span-h5 "> <div><p>We partner with best-in-class technologies to bring leading thinking and capabilities to our clients.  Our primary partners include:</p></div> </span> </div> </div> </div> <div class="o-keyPartners__images column is-5-widescreen is-6-desktop is-12-tablet is-12-mobile"> <div class="m-KeyPartnerImages"> <div class="m-KeyPartnerImages_inner"> <div class="columns"> <div class="partners-3"> <a aria-label="Adobe" href="/au-en/strategic-adobe-solutions-partner"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.webp?itok=NrpGq03b 1x" media="(min-width: 1872px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.webp?itok=NrpGq03b 1x" media="(min-width: 1344px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.webp?itok=NrpGq03b 1x" media="(min-width: 1200px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/adobe_partner_logo_new.webp?itok=aIEGk5ue 1x" media="(min-width: 768px)" type="image/webp" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/adobe_partner_logo_new.webp?itok=To5ItuTg 1x" media="(min-width: 0px)" type="image/webp" width="180" height="90"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b 1x" media="(min-width: 1872px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b 1x" media="(min-width: 1344px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b 1x" media="(min-width: 1200px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/adobe_partner_logo_new.png?itok=aIEGk5ue 1x" media="(min-width: 768px)" type="image/png" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/adobe_partner_logo_new.png?itok=To5ItuTg 1x" media="(min-width: 0px)" type="image/png" width="180" height="90"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b" alt="Adobe" title="Adobe" /> </picture> </a> </div> <div class="partners-3"> <a aria-label="Salesforce" href="/au-en/salesforce-consulting-services"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.webp?itok=-3qX1LLp 1x" media="(min-width: 1872px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.webp?itok=-3qX1LLp 1x" media="(min-width: 1344px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.webp?itok=-3qX1LLp 1x" media="(min-width: 1200px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-04/salesforce_logo_new_2024_1.webp?itok=Dc3qNdoC 1x" media="(min-width: 768px)" type="image/webp" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-04/salesforce_logo_new_2024_1.webp?itok=_0VvuEzz 1x" media="(min-width: 0px)" type="image/webp" width="180" height="90"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.png?itok=-3qX1LLp 1x" media="(min-width: 1872px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.png?itok=-3qX1LLp 1x" media="(min-width: 1344px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.png?itok=-3qX1LLp 1x" media="(min-width: 1200px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-04/salesforce_logo_new_2024_1.png?itok=Dc3qNdoC 1x" media="(min-width: 768px)" type="image/png" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-04/salesforce_logo_new_2024_1.png?itok=_0VvuEzz 1x" media="(min-width: 0px)" type="image/png" width="180" height="90"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/key_partner_logo_des/public/2024-04/salesforce_logo_new_2024_1.png?itok=-3qX1LLp" alt="Salesforce" title="Salesforce" /> </picture> </a> </div> <div class="partners-3"> <a aria-label="UiPath" href="/au-en/uipath"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.webp?itok=cSJkfCXN 1x" media="(min-width: 1872px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.webp?itok=cSJkfCXN 1x" media="(min-width: 1344px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.webp?itok=cSJkfCXN 1x" media="(min-width: 1200px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/uipath_partner_logo_new.webp?itok=SdWpTseH 1x" media="(min-width: 768px)" type="image/webp" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/uipath_partner_logo_new.webp?itok=R-Jbt5PY 1x" media="(min-width: 0px)" type="image/webp" width="180" height="90"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN 1x" media="(min-width: 1872px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN 1x" media="(min-width: 1344px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN 1x" media="(min-width: 1200px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/uipath_partner_logo_new.png?itok=SdWpTseH 1x" media="(min-width: 768px)" type="image/png" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/uipath_partner_logo_new.png?itok=R-Jbt5PY 1x" media="(min-width: 0px)" type="image/png" width="180" height="90"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN" alt="UiPath" title="UiPath" /> </picture> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph floating-content paragraph--type--pr-insights-content-section paragraph--view-mode--default" id="content-855331"> <div class="o-storyCardSlider" data-slider-length="8" > <div class="container"> <div class="columns"> <div class="column my-45"> <h2 class="a-h2 a-h2--h-barlowcondense36 font__color--pro-nile-blue" id="">Featured insights</h2> </div> </div> </div> <div class="o-storyCardSlider--container"> <div class="o-storyCardSlider__cardSliderWrapper"> <div class="o-storyCardSlider__cardSlider"> <div class="o-storyCardSlider__slide o-storyCardSlider__slide--active" data-aos="fade-up"> <a aria-label="Story slide 1" href="/au-en/blogs/ai-can-revolutionise-manufacturing-efficiency" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">BLOGS</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-10/ai_can_revolutionise_manufacturing_efficiency.png?h=19520d09&itok=O6STRZIM" alt="" title="AI Can Revolutionise Manufacturing Efficiency" /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">AI Can Revolutionise Manufacturing Efficiency</p> <div class="a-genericBody js-m-insightSlide__body font--black">Adapting new technologies to manufacturing applications and processes is often a challenge – and, particularly with AI, there is no easy button to push.</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 2" href="/au-en/newsletter/bp177-maximising-cx" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">NEWSLETTER</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-07/the_game_you_must_win.jpg?h=1389ae57&itok=pqy5vyuC" alt="" title=" Maximizing CX: The Game You Must Win" /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">Maximising CX: The Game You Must Win</p> <div class="a-genericBody js-m-insightSlide__body font--black">How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 3" href="/au-en/in-focus/us-supreme-court-reshapes-regulatory-landscape" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">IN FOCUS</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-04/vision-tunnel-image-no-logo.jpg?h=8a1fb23c&itok=1IAiEWfs" alt="" title="VISION by Protiviti: In Focus" /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">US Supreme Court reshapes the regulatory landscape</p> <div class="a-genericBody js-m-insightSlide__body font--black">Over the course of a few days before the end of its summer session, the U.S. Supreme Court issued three decisions that reshaped the regulatory landscape in the United States. Two of the decisions (SEC v. Jarkesy and Loper Bright Enterprises v....</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 4" href="/au-en/infographic/top-risks-innovation-2024" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">INFOGRAPHIC</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=o7LCRY--" alt="" title="Infographic | 2024 Top Risks for Innovation and Transformation Executives" /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">Infographic | 2024 Top Risks for Innovation and Transformation Executives</p> <div class="a-genericBody js-m-insightSlide__body font--black">Innovation and transformation executives identified the biggest threats impacting their organisations in Protiviti’s 2024 Top Risks Survey. The executives’ perspectives on risks, listed below, reflect increasing concerns over emerging technologies,...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 5" href="/au-en/blogs/leveraging-human-factor-when-digital-strategies-alone-cant-revive-slowing-results" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">BLOGS</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-06/leveraging_the_human_factor.png?h=5aae2f51&itok=sepW18n8" alt="" title="Leveraging the Human Factor: When Digital Strategies Alone Can’t Revive Slowing Results " /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">Leveraging the Human Factor: When Digital Strategies Alone Can’t Revive Slowing Results </p> <div class="a-genericBody js-m-insightSlide__body font--black">Businesses are constantly searching for new ways to match messaging to eyeballs, or put succinctly, trying to adapt new strategies to engage effectively with customers where they are consuming content. But what happens when these digital marketing...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 6" href="/au-en/blogs/experience-accelerator-digital-transformation" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">BLOGS</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2023-07/experience_as_an_accelerator_for_digital_transformation.jpg?h=2e916daa&itok=bEax3De5" alt="Experience as an accelerator for digital transformation" title="Experience as an accelerator for digital transformation" /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">Experience as an accelerator for digital transformation</p> <div class="a-genericBody js-m-insightSlide__body font--black">In a time when sustainable competitive advantage is harder to maintain, customer experience expectations are on the rise. With technology and innovation happening in shorter cycles, the overall ability of organisations to change operationally remains...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 7" href="/au-en/blogs/digitising-experiences-customer-employee-creates-value-energy-and-utilities-firms" target="" class="m-insightSlide"> <p class="a-h2 a-h2--h-barlowbold16 js-m-insightSlideDemo__cardHeader font--orange" id="">BLOGS</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2023-03/digitising_experiences.jpg?h=ad9e5e81&itok=rtqnrBPB" alt="Digitising Experiences (Customer & Employee) Creates Value for Energy and Utilities Firms" title="Digitising Experiences (Customer & Employee) Creates Value for Energy and Utilities Firms" /> <div class="m-insightSlide__wrapper"> <div class="m-insightSlide__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-insightSlide__Title">Digitising Experiences (Customer & Employee) Creates Value for Energy and Utilities Firms</p> <div class="a-genericBody js-m-insightSlide__body font--black">Leaders of energy and utilities (E&U) businesses are becoming increasingly focused on the business impacts of rapidly evolving technology. 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Today,consumer goods and retailcompanies are continuing to feel the...</div> </div> </div> </a> </div> </div> </div> <div class="o-storyCardSlider__controls"> <div class="m-sliderNav"> <button class="a-sliderArrowButton a-sliderArrowButton--left a-sliderArrowButton--prev " aria-label="Previous Article" >Button</button> <div class="m-sliderNav__navContainer"> </div> <button class="a-sliderArrowButton a-sliderArrowButton--next " aria-label="Next Article" >Button</button> </div> </div> </div> </div> </div> </div> </div> <div class="block floating-content block--two-card-component-37 block-inline-blockbt-two-card-component two-cards-block" id="content-416776"> <div class="o-twoCards two-case"> <div class="container"> <div class="o-twoCards__cardSliderWrapper"> <div class="o-twoCards__cardSlider is-flex two-cards"> <div class="o-twoCards__slide slide-1" data-aos="fade-up"> <div class="m-twoCard"> <a aria-label="Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider" href="/au-en/client-story/improved-sales-strategy-generates-growth" target="" class="m-twoCard__link font--lato"> <div class="m-twoCard__imgs"> <img alt="" title="Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider" class="lazyload a-cardCover a-cardCover--show" src="/sites/default/files/styles/is_two_cards/public/2024-11/improved_sales_strategy.jpg?h=5818bb5d&itok=abfK69V-" style="object-position: center" > </div> <div class="m-twoCard__card"> <div class="m-twoCard__titleLink"> <h3 data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-caseStoryCard__Title">Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider</h3> </div> <div class="a-genericBody js-m-caseStoryCard__body font--black">Discover how sales strategy optimisation led to a 25% increase in lead conversion and 15% boost in client retention for a global climate action provider.</div> <a href="/au-en/client-story/improved-sales-strategy-generates-growth" onclick="" class="a-button a-button--outlineOrange" aria-label="Read more about, Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider">Read more</a> </div> </a> </div> </div> <div class="o-twoCards__slide slide-2" data-aos="fade-up"> <div class="m-twoCard"> <a aria-label="Global Retailer Goes Digital" href="/au-en/client-story/global-retailer-goes-digital" target="" class="m-twoCard__link font--lato"> <div class="m-twoCard__imgs"> <img alt="" title="Global Retailer Goes Digital" class="lazyload a-cardCover a-cardCover--show" src="/sites/default/files/styles/is_two_cards/public/2024-03/global_retailer_goes_digital.png?h=5aae2f51&itok=T3HlDvbB" style="object-position: center" > </div> <div class="m-twoCard__card"> <div class="m-twoCard__titleLink"> <h3 data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-caseStoryCard__Title">Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment</h3> </div> <div class="a-genericBody js-m-caseStoryCard__body font--black">This client is a global footwear company, home to a diverse portfolio of admired brands, that prides itself on meeting customers where they want to shop. Its brands can be found in its e-commerce sites, department stores, and more than 1,000 branded retail stores.</div> <a href="/au-en/client-story/global-retailer-goes-digital" onclick="" class="a-button a-button--outlineOrange" aria-label="Read more about, Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment">Read more</a> </div> </a> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph floating-content paragraph--type--pr-assessment-promo paragraph--view-mode--default" id="content-1088916"> <div class="o-foldImageBox"> <div class="o-foldImageBox__container"> <div class="o-foldImageBox__wrapper bg_pro_dark_blue"> <img alt="" title="" class="lazyload a-heroImage a-heroImage--fBoxRb" src="/sites/default/files/styles/assessment_promo/public/2024-05/getty_856424826_hires_rf_rgb.jpg?itok=XkiwFanm"> <div class="o-foldImageBox__text"> <h2 class="a-h2 a-h2--h-barlowbold20 font--ln32 font--white" id="">Case Study</h2> <hr class="a-separator a-separator--whiteSmall" aria-hidden="true" /> <div class="a-contentBody font--white"> <p><strong><u>Global bank puts customer experience front and center as its engine for growth</u></strong></p><p>In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.</p><p>A large global bank — a Protiviti client — wanted more than customer loyalty; the bank wanted customer advocates who’d bring new business by recommending the bank’s cards. This story is all about developing and designing digital customer experiences that win customer loyalty — and advocacy.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="block floating-content block-layout-builder block-inline-blockbt-text-background-cta" id="content-426446"> <div class="o-blueSectionWrapper" data-aos="fade" > <div class="o-blueSectionCTA bg_pro_dark_blue o-blueSectionCTA--small"> <div class="o-blueSectionCTA__sectioncenter o-blueSectionCTA__container o-blueSectionCTA__x"> <div class="o-blueSectionCTA__content container"> <div class="o-blueSectionCTA__content_center"> <h2 class="a-h2 font--white" id="">Get connected to one of our customer experience leaders today.</h2> <div class="a-description__text font--white"></div> <div class="o-blueSectionCTA__ctas"> <a href="/cdn-cgi/l/email-protection#5c38353b35283d301c2c2e3328352a352835723f3331" onclick="" class="a-button orange_cta" aria-label="Contact us about, ">Contact us</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> <div class="push"></div> </main> <div class="page-footer"> <div> <div id="block-footer-2" class="block block-block-content block-block-content6f6159d1-3dcd-4a54-ad41-f6cd8141df36"> <div class="footer-fade" data-aos="fade" data-aos-delay="10"> <footer class="o-footer"> <div class="container"> <div class="o-footerInnercontainer__top columns is-mobile"> <div class="o-footerInnercontainer__topleft column"> <div class="a-logo-container__footer"> <a class="a-footerLogo" href="https://www.protiviti.com/au-en" aria-label="Protiviti home page"> <img src="/sites/default/files/styles/is_footer_logo/public/2021-11/Group635.png?itok=4el6N_LG" alt="Logo Protiviti Logo" class="lazyload" /> </a> </div> </div> <div class="o-footerInnercontainer__topleft column is-justify-content-flex-end is-flex"> <img alt="Face the Future with Confidence ®" title="" class="lazyload a-footerTagline is-align-self-flex-end" src="/sites/default/files/2024-12/pro_0921_grph_rev_tagline_gbl_eng_squooshed.png"> </div> </div> <div class="o-footerInnercontainer__middle columns"> <div class="o-footerInnercontainer__middleleft column is-12-mobile is-12-tablet is-6-desktop is-6-widescreen"> <div class="m-footerPrimarymenu"> <ul> <li class="m-footerPrimarymenu__li"> <a href="/au-en/about-us" class="m-footerPrimarymenu__a " target=""> About Us </a> </li> <li class="m-footerPrimarymenu__li"> <a href="/au-en/careers" class="m-footerPrimarymenu__a " target=""> Careers </a> </li> <li class="m-footerPrimarymenu__li"> <a href="/au-en/contact-us" class="m-footerPrimarymenu__a " target=""> Contact Us </a> </li> <li class="m-footerPrimarymenu__li"> <a href="/au-en/location" class="m-footerPrimarymenu__a " target=""> Locations </a> </li> <li class="m-footerPrimarymenu__li"> <a href="/au-en/subscription-centre" class="m-footerPrimarymenu__a " target=""> Subscription Centre </a> </li> <li class="m-footerPrimarymenu__li"> <a href="/au-en/sitemap" class="m-footerPrimarymenu__a " target=""> Sitemap </a> </li> </ul> </div> </div> <div class="o-footerInnercontainer__middleright column is-12-mobile is-12-tablet is-6-desktop is-6-widescreen"> <div class="m-socialMediaIconsContainer"> <ul> <li class="m-socialMediaIconsContainer__li"> <a href="https://www.instagram.com/protivitiapac/" class="m-socialMediaIconsContainer__a" target="_blank" aria-label="first link">Instagram - 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