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Improvement in technology has" /> <title>(PDF) E- Banking services of State Bank of India | Journal ijmr.net.in(UGC Approved) - Academia.edu</title> <link rel="canonical" href="https://www.academia.edu/38456581/E_Banking_services_of_State_Bank_of_India" /> <script async src="https://www.googletagmanager.com/gtag/js?id=G-5VKX33P2DS"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-5VKX33P2DS', { cookie_domain: 'academia.edu', send_page_view: false, }); gtag('event', 'page_view', { 'controller': "single_work", 'action': "show", 'controller_action': 'single_work#show', 'logged_in': 'false', 'edge': 'unknown', // Send nil if there is no A/B test bucket, in case some records get logged // with missing data - that way we can distinguish between the two cases. // ab_test_bucket should be of the form <ab_test_name>:<bucket> 'ab_test_bucket': null, }) </script> <script> var $controller_name = 'single_work'; var $action_name = "show"; var $rails_env = 'production'; var $app_rev = '92477ec68c09d28ae4730a4143c926f074776319'; var $domain = 'academia.edu'; var $app_host = "academia.edu"; var $asset_host = "academia-assets.com"; var $start_time = new Date().getTime(); var $recaptcha_key = "6LdxlRMTAAAAADnu_zyLhLg0YF9uACwz78shpjJB"; var $recaptcha_invisible_key = "6Lf3KHUUAAAAACggoMpmGJdQDtiyrjVlvGJ6BbAj"; var $disableClientRecordHit = false; </script> <script> window.require = { config: function() { return function() {} } } </script> <script> window.Aedu = window.Aedu || {}; window.Aedu.hit_data = null; window.Aedu.serverRenderTime = new Date(1732841643000); window.Aedu.timeDifference = new Date().getTime() - 1732841643000; </script> <script type="application/ld+json">{"@context":"https://schema.org","@type":"ScholarlyArticle","abstract":"Banking Industry is a piece of the economy in the world. Today we are placed in the time of globalization around the world. Worldwide acquaintances have acknowledged globalization as their first vital decision. Improvement in technology has encouraged globalization also. E-commerce, e-marketing, e-banking are today’s buzzwords. Banks have transformed them and are offering services through the Internet. Banking institution is indispensable in a modern society. E-banking reduces time, money and efforts so, it is regarded as best practice in today world. Main objective of this research paper is to investigate the modern services quality dimension which affects the customer satisfaction. Sample size of 150 respondents, collected from internet banking users of Jabalpur City, who are using the internet banking services of State Bank of India. An analysis of e-banking services most of the users are like ATM facility, Credit Card facility, fund transfer and bill payment facility. The skills of bank staff should be upgraded continuously through training. Bank must develop various measures for providing satisfaction to the customers for e-banking services. Key words: E-Banking, ATM, Bill Payment, Fund Transfer Introduction- OVERVIEW OF STATE BANK OF INDIA State Bank of India (SBI) is the largest Indian banking and financial services company (by turnover and total assets) with","author":[{"@context":"https://schema.org","@type":"Person","name":"Journal ijmr.net.in(UGC Approved)"}],"contributor":[],"dateCreated":"2019-02-28","dateModified":"2019-02-28","datePublished":null,"headline":"E- Banking services of State Bank of India","inLanguage":"en","keywords":["Banking"],"locationCreated":null,"publication":null,"publisher":{"@context":"https://schema.org","@type":"Organization","name":null},"image":null,"thumbnailUrl":null,"url":"https://www.academia.edu/38456581/E_Banking_services_of_State_Bank_of_India","sourceOrganization":[{"@context":"https://schema.org","@type":"EducationalOrganization","name":"kuk"}]}</script><link rel="stylesheet" media="all" 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"https://www.academia.edu/login?post_login_redirect_url=https%3A%2F%2Fwww.academia.edu%2F38456581%2FE_Banking_services_of_State_Bank_of_India%3Fshow_translation%3Dtrue"; window.loswp.previewableAttachments = [{"id":58520127,"identifier":"Attachment_58520127","shouldShowBulkDownload":false}]; window.loswp.shouldDetectTimezone = true; window.loswp.shouldShowBulkDownload = true; window.loswp.showSignupCaptcha = false window.loswp.willEdgeCache = false; window.loswp.work = {"work":{"id":38456581,"created_at":"2019-02-28T08:40:09.967-08:00","from_world_paper_id":null,"updated_at":"2021-01-18T08:41:41.819-08:00","_data":{"abstract":"Banking Industry is a piece of the economy in the world. Today we are placed in the time of globalization around the world. Worldwide acquaintances have acknowledged globalization as their first vital decision. Improvement in technology has encouraged globalization also. E-commerce, e-marketing, e-banking are today’s buzzwords. Banks have transformed them and are offering services through the Internet. Banking institution is indispensable in a modern society. E-banking reduces time, money and efforts so, it is regarded as best practice in today world. Main objective of this research paper is to investigate the modern services quality dimension which affects the customer satisfaction. Sample size of 150 respondents, collected from internet banking users of Jabalpur City, who are using the internet banking services of State Bank of India. An analysis of e-banking services most of the users are like ATM facility, Credit Card facility, fund transfer and bill payment facility. The skills of bank staff should be upgraded continuously through training. Bank must develop various measures for providing satisfaction to the customers for e-banking services. \nKey words: E-Banking, ATM, Bill Payment, Fund Transfer \nIntroduction-\nOVERVIEW OF STATE BANK OF INDIA State Bank of India (SBI) is the largest Indian banking and financial services company (by turnover and total assets) with "},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"E- Banking services of State Bank of India","broadcastable":true,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [33085910]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "full_page_mobile_sutd_modal"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" src="https://accounts.google.com/gsi/client"></script><div class="ds-loswp-container"><div class="ds-work-card--grid-container"><div class="ds-work-card--container js-loswp-work-card"><div class="ds-work-card--cover"><div class="ds-work-cover--wrapper"><div class="ds-work-cover--container"><button class="ds-work-cover--clickable js-swp-download-button" data-signup-modal="{"location":"swp-splash-paper-cover","attachmentId":58520127,"attachmentType":"pdf"}"><img alt="First page of “E- Banking services of State Bank of India”" class="ds-work-cover--cover-thumbnail" src="https://0.academia-photos.com/attachment_thumbnails/58520127/mini_magick20190228-5142-gt71um.png?1551381202" /><img alt="PDF Icon" class="ds-work-cover--file-icon" src="//a.academia-assets.com/assets/single_work_splash/adobe.icon-574afd46eb6b03a77a153a647fb47e30546f9215c0ee6a25df597a779717f9ef.svg" /><div class="ds-work-cover--hover-container"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span><p>Download Free PDF</p></div><div class="ds-work-cover--ribbon-container">Download Free PDF</div><div class="ds-work-cover--ribbon-triangle"></div></button></div></div></div><div class="ds-work-card--work-information"><h1 class="ds-work-card--work-title">E- Banking services of State Bank of India</h1><div class="ds-work-card--work-authors ds-work-card--detail"><a class="ds-work-card--author js-wsj-grid-card-author ds2-5-body-md ds2-5-body-link" data-author-id="33085910" href="https://kuk.academia.edu/internationaljournal"><img alt="Profile image of Journal ijmr.net.in(UGC Approved)" class="ds-work-card--author-avatar" src="https://0.academia-photos.com/33085910/9821563/20221219/s65_journal.ijmr.net.in_ugc_approved_.jpg" />Journal ijmr.net.in(UGC Approved)</a></div><div class="ds-work-card--detail"><div class="ds-work-card--work-metadata"><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">visibility</span><p class="ds2-5-body-sm" id="work-metadata-view-count">…</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">description</span><p class="ds2-5-body-sm">6 pages</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">link</span><p class="ds2-5-body-sm">1 file</p></div></div><script>(async () => { const workId = 38456581; const worksViewsPath = "/v0/works/views?subdomain_param=api&work_ids%5B%5D=38456581"; const getWorkViews = async (workId) => { const response = await fetch(worksViewsPath); if (!response.ok) { throw new Error('Failed to load work views'); } const data = await response.json(); return data.views[workId]; }; // Get the view count for the work - we send this immediately rather than waiting for // the DOM to load, so it can be available as soon as possible (but without holding up // the backend or other resource requests, because it's a bit expensive and not critical). const viewCount = await getWorkViews(workId); const updateViewCount = (viewCount) => { const viewCountNumber = Number(viewCount); if (!viewCountNumber) { throw new Error('Failed to parse view count'); } const commaizedViewCount = viewCountNumber.toLocaleString(); const viewCountBody = document.getElementById('work-metadata-view-count'); if (viewCountBody) { viewCountBody.textContent = `${commaizedViewCount} views`; } else { throw new Error('Failed to find work views element'); } }; // If the DOM is still loading, wait for it to be ready before updating the view count. if (document.readyState === "loading") { document.addEventListener('DOMContentLoaded', () => { updateViewCount(viewCount); }); // Otherwise, just update it immediately. } else { updateViewCount(viewCount); } })();</script></div><p class="ds-work-card--work-abstract ds-work-card--detail ds2-5-body-md">Banking Industry is a piece of the economy in the world. Today we are placed in the time of globalization around the world. Worldwide acquaintances have acknowledged globalization as their first vital decision. Improvement in technology has encouraged globalization also. E-commerce, e-marketing, e-banking are today’s buzzwords. Banks have transformed them and are offering services through the Internet. Banking institution is indispensable in a modern society. E-banking reduces time, money and efforts so, it is regarded as best practice in today world. Main objective of this research paper is to investigate the modern services quality dimension which affects the customer satisfaction. Sample size of 150 respondents, collected from internet banking users of Jabalpur City, who are using the internet banking services of State Bank of India. An analysis of e-banking services most of the users are like ATM facility, Credit Card facility, fund transfer and bill payment facility. The skills of bank staff should be upgraded continuously through training. Bank must develop various measures for providing satisfaction to the customers for e-banking services. Key words: E-Banking, ATM, Bill Payment, Fund Transfer Introduction- OVERVIEW OF STATE BANK OF INDIA State Bank of India (SBI) is the largest Indian banking and financial services company (by turnover and total assets) with </p><div class="ds-work-card--button-container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--work-card","attachmentId":58520127,"attachmentType":"pdf","workUrl":"https://www.academia.edu/38456581/E_Banking_services_of_State_Bank_of_India"}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--work-card","attachmentId":58520127,"attachmentType":"pdf","workUrl":"https://www.academia.edu/38456581/E_Banking_services_of_State_Bank_of_India"}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div></div><div data-auto_select="false" data-client_id="331998490334-rsn3chp12mbkiqhl6e7lu2q0mlbu0f1b" data-doc_id="58520127" data-landing_url="https://www.academia.edu/38456581/E_Banking_services_of_State_Bank_of_India" data-login_uri="https://www.academia.edu/registrations/google_one_tap" data-moment_callback="onGoogleOneTapEvent" id="g_id_onload"></div><div class="ds-top-related-works--grid-container"><div class="ds-related-content--container ds-top-related-works--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="0" data-entity-id="36264260" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/36264260/An_Empirical_Study_of_E_Banking_Service_Quality_and_Its_Effect_on_Customers_Satisfaction_in_India">An Empirical Study of E-Banking Service Quality & Its Effect on Customers Satisfaction in India</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="30825366" href="https://indusfoundation.academia.edu/IndusFoundationInternationalJournalsUGCApproved">Indus Foundation International Journals UGC Approved</a></div><p class="ds-related-work--abstract ds2-5-body-sm">With the advent of Information technology (IT), there is a boom in e-services offered by all the industries around the globe. The banking industry is no different. E-banking is one of the commonly accepted IT solutions by most of the Indian banking and is playing a unique role in strengthening the banking sector and improving its service quality. There is expected an increase in customer satisfaction level with the improvised e-banking services, along with other benefits like reduction in the cost of banking operations, enhanced competitiveness and increased profitability. Therefore it is necessary to evaluate the effect of e-banking services on customer satisfaction. Research methodology-the present study is based on primary data, collected from 200 respondents availing E-banking services from the various public sector as well as private sectors banks. The questionnaire is designed based on dimensions of SERVQUAL model. Various statistical tools are applied for analysis of data. Factor analysis was used for data reduction. Cronbach alpha, KMO and Bartlett test of sphericity were applied to check reliability. Correlation and Regression analysis are run to test the effect of the service quality dimensions on overall customer satisfaction. Secondary data is collected from various journals, magazines, and websites for the extensive literature review. The data is processed on SPSS 16.0 Findings & conclusion: all the service quality dimensions are found to have a positive correlation with overall customer satisfaction. The regression analysis shows that all the service quality dimensions positively affect the overall customer satisfaction.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"An Empirical Study of E-Banking Service Quality \u0026 Its Effect on Customers Satisfaction in India","attachmentId":56169597,"attachmentType":"pdf","work_url":"https://www.academia.edu/36264260/An_Empirical_Study_of_E_Banking_Service_Quality_and_Its_Effect_on_Customers_Satisfaction_in_India","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/36264260/An_Empirical_Study_of_E_Banking_Service_Quality_and_Its_Effect_on_Customers_Satisfaction_in_India"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="1" data-entity-id="34190097" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/34190097/Level_of_Customer_Satisfaction_While_Using_Internet_Banking_A_Study_of_Anand_City">Level of Customer Satisfaction While Using Internet Banking: A Study of Anand City</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="62901029" href="https://independent.academia.edu/PublishingIndiaGroup">Publishing India Group</a></div><p class="ds-related-work--abstract ds2-5-body-sm">A considerable growth of internet based services hase been observed in the last few years. Managing service quality while using internet as a distribution channel, is the challenge for the service provider. This study aims at evaluating service quality of internet banking services in Anand city from customer's perspective. A structured questionnaire containing 21 quality items is administered to various target groups. In this study, 5 quality dimensions i.e. Responsiveness, Reliability, Efficiency, Privacy of information and Easiness to use are considered. Customers from two leading Banks, one from Public sector (State Bank of India) and one from Private sector (ICICI Bank) were considered for the purpose of study. Data was statistically analyzed to assess overall service quality of Internet Banking.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Level of Customer Satisfaction While Using Internet Banking: A Study of Anand City","attachmentId":54107690,"attachmentType":"pdf","work_url":"https://www.academia.edu/34190097/Level_of_Customer_Satisfaction_While_Using_Internet_Banking_A_Study_of_Anand_City","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/34190097/Level_of_Customer_Satisfaction_While_Using_Internet_Banking_A_Study_of_Anand_City"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="2" data-entity-id="120609225" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/120609225/Factors_Affecting_The_Customer_Satisfaction_In_E_Banking_Some_Evidences_Form_Indian_Banks">Factors Affecting The Customer Satisfaction In E-Banking: Some Evidences Form Indian Banks</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="1266562" href="https://shivajiuniversity.academia.edu/DrVijayMKumbhar">Dr. Vijay M. Kumbhar</a></div><p class="ds-related-work--metadata ds2-5-body-xs">The journal Management Research and Practice, 2011</p><p class="ds-related-work--abstract ds2-5-body-sm">This study evaluates major factors (i.e. service quality, brand perception and perceived value) affecting on customers' satisfaction in e-banking service settings. This study also evaluates influence of service quality on brand perception, perceived value and satisfaction in e-banking. Required data was collected through customers' survey. For conducting customers' survey likert scale based questionnaire was developed after review of literature and discussions with bank managers as well as experts in customer service and marketing. Collected data was analyzed using principle component (PCA) using SPSS 19.0. A result indicates that, Perceived Value, Brand Perception, Cost Effectiveness, Easy to Use, Convenience, Problem Handling, Security/Assurance and Responsiveness are important factors in customers satisfaction in e-banking it explains 48.30 per cent of variance. Contact Facilities, System Availability, Fulfillment, Efficiency and Compensation are comparatively less important because these dimensions explain 21.70 per cent of variance in customers' satisfaction. Security/Assurance, Responsiveness, Easy to Use, Cost Effectiveness and Compensation are predictors of brand perception in e-banking and Fulfillment, Efficiency, Security/Assurance, Responsiveness, Convenience, Cost Effectiveness, Problem Handling and Compensation are predictors of perceived value in e-banking.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Factors Affecting The Customer Satisfaction In E-Banking: Some Evidences Form Indian Banks","attachmentId":115703646,"attachmentType":"pdf","work_url":"https://www.academia.edu/120609225/Factors_Affecting_The_Customer_Satisfaction_In_E_Banking_Some_Evidences_Form_Indian_Banks","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/120609225/Factors_Affecting_The_Customer_Satisfaction_In_E_Banking_Some_Evidences_Form_Indian_Banks"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="3" data-entity-id="111093094" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/111093094/A_Survey_on_Customer_Satisfaction_and_Quality_of_E_Banking_Services_With_Special_Reference_to_South_Goa">A Survey on Customer Satisfaction and Quality of E-Banking Services – With Special Reference to South Goa</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="88428302" href="https://independent.academia.edu/SubrahmanyaBhat8">Subrahmanya Bhat</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Management Studies, 2018</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"A Survey on Customer Satisfaction and Quality of E-Banking Services – With Special Reference to South Goa","attachmentId":108709771,"attachmentType":"pdf","work_url":"https://www.academia.edu/111093094/A_Survey_on_Customer_Satisfaction_and_Quality_of_E_Banking_Services_With_Special_Reference_to_South_Goa","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/111093094/A_Survey_on_Customer_Satisfaction_and_Quality_of_E_Banking_Services_With_Special_Reference_to_South_Goa"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="4" data-entity-id="9525523" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/9525523/MEASUREMENT_OF_CUSTOMER_SATISFACTION_OF_INTERNET_BANKING_SERVICES_AN_ANALYTICAL_STUDY_WITH_SPECIAL_REFERENCE_TO_SELECTED_CUSTOMERS_AND_BANKS_IN_GUJARAT">MEASUREMENT OF CUSTOMER SATISFACTION OF INTERNET BANKING SERVICES; AN ANALYTICAL STUDY WITH SPECIAL REFERENCE TO SELECTED CUSTOMERS AND BANKS IN GUJARAT</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="2823466" href="https://kku-sa.academia.edu/MDMAHTABALAM">Dr. Mohammad Mahtab Alam</a></div><p class="ds-related-work--abstract ds2-5-body-sm">Banking plays an important and vital role in the Indian Economy not only in Independent India but since the Vedic period. Remarkable performance has been noticed during the Pre Independence, Post Independence, Post Nationalized period and in the recent times too. The Success and failure of banking sector like any other service sector organization fully depends on the customer satisfaction of the service provided by that sector. The purpose of this study is to find out the satisfaction level of customers with the uses of internet banking services facilities provided by the banks across the state which leads to make more loyal customer and hence loyalty leads to the attracting more customer, expansion of business and increase in net profit. Data were collected with the help of open ended questionnaire in and around Vadodara city. The Snow ball sampling has been used to identify the respondents. The data have been analyzed with the use of Statistical Package for Social Science [SPSS]. The finding of the study shows that there is a significant variation in the level of satisfaction among internet banking users across the state. The overall satisfaction of an Internet banking users totally depends upon Reliability, Responsiveness, Security, Ease of use, Access and Tangible. Study also suggests some necessary steps need to be taken to improve the satisfaction level of customers with the use of Internet banking across the state.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"MEASUREMENT OF CUSTOMER SATISFACTION OF INTERNET BANKING SERVICES; AN ANALYTICAL STUDY WITH SPECIAL REFERENCE TO SELECTED CUSTOMERS AND BANKS IN GUJARAT","attachmentId":35749764,"attachmentType":"docx","work_url":"https://www.academia.edu/9525523/MEASUREMENT_OF_CUSTOMER_SATISFACTION_OF_INTERNET_BANKING_SERVICES_AN_ANALYTICAL_STUDY_WITH_SPECIAL_REFERENCE_TO_SELECTED_CUSTOMERS_AND_BANKS_IN_GUJARAT","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/9525523/MEASUREMENT_OF_CUSTOMER_SATISFACTION_OF_INTERNET_BANKING_SERVICES_AN_ANALYTICAL_STUDY_WITH_SPECIAL_REFERENCE_TO_SELECTED_CUSTOMERS_AND_BANKS_IN_GUJARAT"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="5" data-entity-id="43450087" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/43450087/A_DETAILED_STUDY_ON_CUSTOMER_SATISFACTION_IN_STATE_BANK_OF_INDIA_AND_BANK_OF_INDIA_WITH">A DETAILED STUDY ON CUSTOMER SATISFACTION IN STATE BANK OF INDIA AND BANK OF INDIA WITH</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="3432150" href="https://independent.academia.edu/editorijmraus">Publisher ijmra.us UGC Approved</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Dr. Niyaj S. Sheikh</p><p class="ds-related-work--abstract ds2-5-body-sm">E-banking is getting great attention in the banking industry and the regulatory community. This is because e-banking reveals a more general interest in the role of the Internet as a vehicle for commercial activities. However, interest in e-banking may be particularly keen because a strong case can be made, that banking along with other financial services, offers a particularly fertile environment for the development of e-commerce. Banking includes the collection, storage, transfer, and processing of information assets and the Internet is an extremely powerful and efficient tool for control these information processes. E-Banking has advanced from virtual unimportance to tens of millions of users worldwide. However, e-banking is the product of different generations of electronic transactions. The current web-based internet or e-banking is the latest of several generations of systems. Automated teller machines (ATMs) were the first well-known machines to offer electronic access to customers, whereas in phone banking, users call their bank"s computer system on their ordinary phone and use the phone keypad to execute banking transactions. PC banking outdated phone banking and allowed users to interact with their bank by means of a computer with dial-up modem links to the phone network. Phone and PC banking involved maintenance costs related with keeping up to date with different modems and with avoiding excessively complex installation procedures.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"A DETAILED STUDY ON CUSTOMER SATISFACTION IN STATE BANK OF INDIA AND BANK OF INDIA WITH","attachmentId":63756619,"attachmentType":"pdf","work_url":"https://www.academia.edu/43450087/A_DETAILED_STUDY_ON_CUSTOMER_SATISFACTION_IN_STATE_BANK_OF_INDIA_AND_BANK_OF_INDIA_WITH","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/43450087/A_DETAILED_STUDY_ON_CUSTOMER_SATISFACTION_IN_STATE_BANK_OF_INDIA_AND_BANK_OF_INDIA_WITH"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="71091196" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/71091196/Ijesrt_International_Journal_of_Engineering_Sciences_and_Research_Technology_a_Review_on_Customer_Satisfaction_with_Internet_Banking_in_Public_and_Private_Bank">Ijesrt International Journal of Engineering Sciences & Research Technology a Review on Customer Satisfaction with Internet Banking in Public and Private Bank</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="3029451" href="https://chitkara.academia.edu/PayalBassi">Payal Bassi</a></div><p class="ds-related-work--abstract ds2-5-body-sm">Bank plays a very important role in the economic development of a country. A bank is a money related foundation that acknowledges stores and channels those deposits into loaning exercises either straightforwardly or through capital markets. A bank interfaces clients which have capital deficiencies to those clients with capital surpluses. The saving money industry in India is confronting sure difficulties i.e. difficulties of value administration, consumer loyalty, client retention, customer satisfaction, Quality service assumes a noteworthy part in accomplishing consumer loyalty, and creating brand dedication in keeping money division. Now-a-days internet is widely used by various private and public sector banks to provide various banking services to the customers. In this paper a review on the work of various authors has been presented on the study of customer satisfaction with internet banking in public and private sector bank.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Ijesrt International Journal of Engineering Sciences \u0026 Research Technology a Review on Customer Satisfaction with Internet Banking in Public and Private Bank","attachmentId":80588590,"attachmentType":"pdf","work_url":"https://www.academia.edu/71091196/Ijesrt_International_Journal_of_Engineering_Sciences_and_Research_Technology_a_Review_on_Customer_Satisfaction_with_Internet_Banking_in_Public_and_Private_Bank","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/71091196/Ijesrt_International_Journal_of_Engineering_Sciences_and_Research_Technology_a_Review_on_Customer_Satisfaction_with_Internet_Banking_in_Public_and_Private_Bank"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="7" data-entity-id="7830968" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/7830968/FACTORS_AFFECTING_ON_CUSTOMERS_SATISFACTION_IN_E_BANKING_SOME_EVIDENCES_FORM_INDIAN_BANKS">FACTORS AFFECTING ON CUSTOMERS’ SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="1266562" href="https://shivajiuniversity.academia.edu/DrVijayMKumbhar">Dr. Vijay M. Kumbhar</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2011</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"FACTORS AFFECTING ON CUSTOMERS’ SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS","attachmentId":34330657,"attachmentType":"pdf","work_url":"https://www.academia.edu/7830968/FACTORS_AFFECTING_ON_CUSTOMERS_SATISFACTION_IN_E_BANKING_SOME_EVIDENCES_FORM_INDIAN_BANKS","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/7830968/FACTORS_AFFECTING_ON_CUSTOMERS_SATISFACTION_IN_E_BANKING_SOME_EVIDENCES_FORM_INDIAN_BANKS"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="8" data-entity-id="123184477" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/123184477/Customer_Satisfaction_towards_E_Banking_Service_offered_by_Prabhu_Bank_Limited">Customer Satisfaction towards E-Banking Service offered by Prabhu Bank Limited</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="256050657" href="https://independent.academia.edu/PradipTimilsina2">Pradip Timilsina</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Contemporary research, 2023</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Customer Satisfaction towards E-Banking Service offered by Prabhu Bank Limited","attachmentId":117678461,"attachmentType":"pdf","work_url":"https://www.academia.edu/123184477/Customer_Satisfaction_towards_E_Banking_Service_offered_by_Prabhu_Bank_Limited","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/123184477/Customer_Satisfaction_towards_E_Banking_Service_offered_by_Prabhu_Bank_Limited"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="9" data-entity-id="82832839" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/82832839/Impact_of_Services_Quality_in_E_Banking_Evidence_from_Indian_Public_Banks">Impact of Services Quality in E-Banking: Evidence from Indian Public Banks</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="17174645" href="https://independent.academia.edu/Val%C3%A9ryXavierLentz">Valéry-Xavier Lentz</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Academy of Marketing Studies Journal, 2020</p><p class="ds-related-work--abstract ds2-5-body-sm">The purpose of this research is to know the important attributes of E-banking services of Public sector banks which impact the customer’s perception through modified SERVQUAL dimensions. Five dimensions Tangibility, Assurance, Empathy, Responsiveness and Reliability were taken into considerations. Data has been gathered from 252 respondents by convenience and snowball sampling method from two nationalized public sector banks using online surveys and field survey within bank premises. Factor analysis, weighted average score, mean score, regression analysis were used to extract the factors and to know the level of satisfaction. 43 items were taken in the questionnaire, which were categorized into five dimensions by using the SERVQUAL model. Key findings of this empirical study includes that the factors having higher factor loading are better satisfiers. All five dimensions i.e. Tangibility, Empathy, Assurance, Reliability, Responsiveness are positively related to the Customer satisfac...</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Impact of Services Quality in E-Banking: Evidence from Indian Public Banks","attachmentId":88406106,"attachmentType":"pdf","work_url":"https://www.academia.edu/82832839/Impact_of_Services_Quality_in_E_Banking_Evidence_from_Indian_Public_Banks","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/82832839/Impact_of_Services_Quality_in_E_Banking_Evidence_from_Indian_Public_Banks"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div></div></div><div class="ds-sticky-ctas--wrapper js-loswp-sticky-ctas hidden"><div class="ds-sticky-ctas--grid-container"><div class="ds-sticky-ctas--container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--sticky-ctas","attachmentId":58520127,"attachmentType":"pdf","workUrl":null}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--sticky-ctas","attachmentId":58520127,"attachmentType":"pdf","workUrl":null}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div><div class="ds-below-fold--grid-container"><div class="ds-work--container js-loswp-embedded-document"><div class="attachment_preview" data-attachment="Attachment_58520127" style="display: none"><div class="js-scribd-document-container"><div class="scribd--document-loading js-scribd-document-loader" style="display: block;"><img alt="Loading..." src="//a.academia-assets.com/images/loaders/paper-load.gif" /><p>Loading Preview</p></div></div><div style="text-align: center;"><div class="scribd--no-preview-alert js-preview-unavailable"><p>Sorry, preview is currently unavailable. 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