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<!DOCTYPE html> <html lang="en" class="h-full"><head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Plausible Analytics | Simple, privacy-friendly Google Analytics alternative</title> <meta name="generator" content="Jekyll v3.9.2"/> <meta property="og:title" content="Plausible Analytics"/> <meta property="og:locale" content="en_US"/> <meta name="description" content="Plausible is a lightweight and open-source Google Analytics alternative. Your website data is 100% yours and the privacy of your visitors is respected."/> <meta property="og:description" content="Plausible is a lightweight and open-source Google Analytics alternative. Your website data is 100% yours and the privacy of your visitors is respected."/> <link rel="canonical" href="https://plausible.io/contact"/> <meta property="og:url" content="https://plausible.io/contact"/> <meta property="og:site_name" content="Plausible Analytics"/> <meta property="og:image" content="https://plausible.io/assets/images/plausible_promo.jpg"/> <meta property="og:type" content="website"/> <meta name="twitter:card" content="summary_large_image"/> <meta property="twitter:image" content="https://plausible.io/assets/images/plausible_promo.jpg"/> <meta property="twitter:title" content="Plausible Analytics"/> <meta name="twitter:site" content="@ukutaht"/> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebPage","description":"Plausible is a lightweight and open-source Google Analytics alternative. Your website data is 100% yours and the privacy of your visitors is respected.","headline":"Plausible Analytics","image":"https://plausible.io/assets/images/plausible_promo.jpg","url":"https://plausible.io/contact"}</script> <link rel="apple-touch-icon" sizes="180x180" href="/assets/images/icon/apple-touch-icon.png"/> <link rel="icon" type="image/png" sizes="32x32" href="/assets/images/icon/favicon-16x16.png"/> <link rel="icon" type="image/png" sizes="16x16" href="/assets/images/icon/favicon-32x32.png"/> <link rel="stylesheet" href="/assets/css/style.css?v=1744100478"> <link rel="preload" href="/assets/css/tooltip.css?v=1744100478" as="style" onload="this.onload=null;this.rel='stylesheet'"> <noscript><link rel="stylesheet" href="/assets/css/tooltip.css?v=1744100478;"></noscript> <script>document.cookie.includes("logged_in=true")&&"https://plausible.io/"==window.location.href&&(window.location.pathname="/sites");</script> <script defer data-domain="plausible.io" src="https://plausible.io/js/script.manual.js"></script> <script>window.plausible=window.plausible||function(){(window.plausible.q=window.plausible.q||[]).push(arguments)};var props={browser_language:navigator.language||navigator.userLanguage};window.plausible("pageview",{props:props}),window.addEventListener("pageshow",function(a){a.persisted&&window.plausible("pageview",{props:props})});</script><link type="application/atom+xml" rel="alternate" href="https://plausible.io/blog/feed.xml" title="Plausible Analytics"/></head> <body class="flex flex-col h-full bg-gray-50"><nav x-data="{mobileNav: false}" class="relative py-8 z-10"> <div class="container"> <nav class="relative flex items-center justify-between sm:h-10 md:justify-center"> <div class="flex items-center flex-1 md:absolute md:inset-y-0 md:left-0"> <div class="flex items-center justify-between w-full md:w-auto"> <a href="/"><img class="h-8 w-auto sm:h-10 -mt-2" src="/assets/images/icon/plausible_logo.svg" alt="Plausible logo"/></a> <div class="-mr-2 flex items-center md:hidden"> <button @click="mobileNav = true" type="button" class="inline-flex items-center justify-center p-2 rounded-md text-gray-400 hover:text-gray-500 hover:bg-gray-100 focus:outline-none focus:bg-gray-100 focus:text-gray-500 transition duration-150 ease-in-out"> <svg class="h-6 w-6" stroke="currentColor" fill="none" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4 6h16M4 12h16M4 18h16"/> </svg> </button> </div> </div> </div> <div class="hidden md:block"> <div x-data="{open: false}" class="relative inline-block text-left"> <div> <span @click="open = !open" class="cursor-pointer inline-flex justify-center font-medium text-gray-500 hover:text-gray-900 focus:outline-none focus:text-gray-900 transition duration-150 ease-in-out"> Why Plausible <svg class="-mr-1 h-5 w-5" style="transform: translateY(3px);" fill="currentColor" viewBox="0 0 20 20"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"/> </svg> </span> </div> <div x-show="open" @click.away="open = false" style="display: none;" x-transition:enter="transition ease-out duration-200" x-transition:enter-start="opacity-0 translate-y-1" x-transition:enter-end="opacity-100 translate-y-0" x-transition:leave="transition ease-in duration-150" x-transition:leave-start="opacity-100 translate-y-0" x-transition:leave-end="opacity-0 translate-y-1" class="absolute left-1/2 transform -translate-x-1/2 mt-3 px-2 w-screen max-w-md sm:px-0"> <div class="rounded-lg shadow-lg"> <div class="rounded-lg shadow-xs overflow-hidden"> <div class="z-20 relative grid gap-6 bg-white px-5 py-6 sm:gap-8 sm:p-8"> <a href="/simple-web-analytics" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <svg class="flex-shrink-0 h-6 w-6 text-indigo-600" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" viewBox="0 0 24 24"> <path d="M9 19V13C9 11.8954 8.10457 11 7 11H5C3.89543 11 3 11.8954 3 13V19C3 20.1046 3.89543 21 5 21H7C8.10457 21 9 20.1046 9 19ZM9 19V9C9 7.89543 9.89543 7 11 7H13C14.1046 7 15 7.89543 15 9V19M9 19C9 20.1046 9.89543 21 11 21H13C14.1046 21 15 20.1046 15 19M15 19V5C15 3.89543 15.8954 3 17 3H19C20.1046 3 21 3.89543 21 5V19C21 20.1046 20.1046 21 19 21H17C15.8954 21 15 20.1046 15 19Z"/> </svg> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Intuitive Dashboard </p> <p class="text-sm leading-5 text-gray-500"> Get all the important stats on one single page. No training necessary. </p> </div> </a> <a href="/lightweight-web-analytics" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <svg class="flex-shrink-0 h-6 w-6 text-indigo-600" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" viewBox="0 0 24 24"> <path d="M13 10V3L4 14H11L11 21L20 10L13 10Z"> </svg> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Lightweight Script </p> <p class="text-sm leading-5 text-gray-500"> Bloated analytics scripts can slow down your website. Plausible script is lightweight and fast. </p> </div> </a> <a href="/privacy-focused-web-analytics" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <svg class="flex-shrink-0 h-6 w-6 text-indigo-600" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" viewBox="0 0 24 24"> <path d="M9 12l2 2 4-4m5.618-4.016A11.955 11.955 0 0112 2.944a11.955 11.955 0 01-8.618 3.04A12.02 12.02 0 003 9c0 5.591 3.824 10.29 9 11.622 5.176-1.332 9-6.03 9-11.622 0-1.042-.133-2.052-.382-3.016z"/> </svg> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Privacy Focused </p> <p class="text-sm leading-5 text-gray-500"> Built with privacy of your visitors in mind. No need to annoy them with a cookie/GDPR consent banner. </p> </div> </a> <a href="/open-source-website-analytics" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <svg class="flex-shrink-0 h-6 w-6 text-indigo-600" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" viewBox="0 0 24 24"> <path d="M10 20L14 4M18 8L22 12L18 16M6 16L2 12L6 8"> </svg> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Open Source </p> <p class="text-sm leading-5 text-gray-500"> Built openly on GitHub, released under the AGPL license and can be self-hosted too. </p> </div> </a> </div> <div class="px-5 py-5 bg-gray-50 space-y-5 sm:px-8 sm:py-8"> <div class="flex justify-between"> <div class="space-y-4"> <h3 class="text-sm leading-5 tracking-wide font-medium text-gray-500 uppercase"> Industry </h3> <ul class="space-y-4"> <li class="text-base leading-6 truncate"> <a href="/for-ecommerce-saas" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> For startups </a> </li> <li class="text-base leading-6 truncate"> <a href="/for-freelancers-agencies" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> For agencies </a> </li> <li class="text-base leading-6 truncate"> <a href="/for-bloggers-creators" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> For creators </a> </li> <li class="text-base leading-6 truncate"> <a href="/white-label-web-analytics" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> White label </a> </li> </ul> </div> <div class="space-y-4"> <h3 class="text-sm leading-5 tracking-wide font-medium text-gray-500 uppercase"> Comparisons </h3> <ul class="space-y-4"> <li class="text-base leading-6 truncate"> <a href="/vs-google-analytics" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> vs Google Analytics </a> </li> <li class="text-base leading-6 truncate"> <a href="/vs-matomo" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> vs Matomo </a> </li> <li class="text-base leading-6 truncate"> <a href="/vs-cloudflare-web-analytics" class="font-medium text-gray-900 hover:text-gray-700 transition ease-in-out duration-150"> vs Cloudflare </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div x-data="{open: false}" class="relative inline-block text-left ml-8"> <div> <span @click="open = !open" class="cursor-pointer inline-flex justify-center font-medium text-gray-500 hover:text-gray-900 focus:outline-none focus:text-gray-900 transition duration-150 ease-in-out"> Community <svg class="-mr-1 h-5 w-5" style="transform: translateY(3px);" fill="currentColor" viewBox="0 0 20 20"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"/> </svg> </span> </div> <div x-show="open" @click.away="open = false" style="display: none;" x-transition:enter="transition ease-out duration-200" x-transition:enter-start="opacity-0 translate-y-1" x-transition:enter-end="opacity-100 translate-y-0" x-transition:leave="transition ease-in duration-150" x-transition:leave-start="opacity-100 translate-y-0" x-transition:leave-end="opacity-0 translate-y-1" class="absolute left-1/2 transform -translate-x-1/2 mt-3 px-2 w-screen max-w-md sm:px-0"> <div class="rounded-lg shadow-lg"> <div class="rounded-lg shadow-xs overflow-hidden"> <div class="z-20 relative grid gap-6 bg-white px-5 py-6 sm:gap-8 sm:p-8"> <a href="/blog" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Blog </p> <p class="text-sm leading-5 text-gray-500"> Stories about privacy, web analytics, and building a financially sustainable open source project. </p> </div> </a> <a href="https://plausible.io/docs" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Documentation </p> <p class="text-sm leading-5 text-gray-500"> Everything you need to know about getting up and running with Plausible. </p> </div> </a> <a href="https://github.com/plausible/analytics" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> GitHub </p> <p class="text-sm leading-5 text-gray-500"> Follow the development. Inspect and review the source code to verify that our actions match with our words. </p> </div> </a> <a href="https://plausible.io/changelog" class="-m-3 p-3 flex items-start space-x-4 rounded-lg hover:bg-gray-50 transition ease-in-out duration-150"> <div class="space-y-1"> <p class="text-base leading-6 font-medium text-gray-900"> Updates </p> <p class="text-sm leading-5 text-gray-500"> What's new in Plausible? Here we list major new features for a quick overview. </p> </div> </a> </div> <div class="px-5 py-5 bg-gray-50 sm:px-8 sm:py-8"> <h3 class="text-sm font-medium text-gray-600"> Follow us on <a href="https://twitter.com/PlausibleHQ" class="text-blue-500">Twitter</a>, <a href="https://fosstodon.org/@plausible" class="text-blue-500">Mastodon</a> or <a href="https://www.linkedin.com/company/plausible-analytics/" class="text-blue-500">LinkedIn</a> for more </h3> </div> </div> </div> </div> </div> <a href="/#pricing" class="ml-8 font-medium text-gray-500 hover:text-gray-900 focus:outline-none focus:text-gray-900 transition duration-150 ease-in-out">Pricing</a> </div> <div class="hidden md:absolute md:flex md:items-center md:justify-end md:inset-y-0 md:right-0"> <ul class="flex" x-show="!document.cookie.includes('logged_in=true')"> <li> <div class="inline-flex"> <a href="/login" class="font-medium text-gray-500 hover:text-gray-900 focus:outline-none focus:text-gray-900 transition duration-150 ease-in-out">Login</a> </div> <div class="hidden lg:inline-flex rounded-md shadow ml-6"> <a href="/register" class="inline-flex items-center justify-center px-5 py-2 border border-transparent text-base leading-6 font-medium rounded-md text-white bg-indigo-600 hover:bg-indigo-500 focus:outline-none focus:shadow-outline transition duration-150 ease-in-out">Start free trial</a> </div> </li> </ul> <div class="inline-flex rounded-md shadow ml-6" style="display: none;" x-show="document.cookie.includes('logged_in=true')"> <a href="/sites" class="inline-flex items-center justify-center px-5 py-2 border border-transparent text-base leading-6 font-medium rounded-md text-white bg-indigo-600 hover:bg-indigo-500 focus:outline-none focus:shadow-outline transition duration-150 ease-in-out">My dashboard</a> </div> </div> </nav> </div> <div x-show="mobileNav" style="display: none;" class="absolute top-0 inset-x-0 p-2 md:hidden"> <div class="rounded-lg shadow-md transition transform origin-top-right" x-show="open" x-transition:enter="duration-150 ease-out" x-transition:enter-start="opacity-0 scale-95" x-transition:enter-end="opacity-100 scale-100" x-transition:leave="duration-100 ease-in" x-transition:leave-start="opacity-100 scale-100" x-transition:leave-end="opacity-0 scale-95"> <div class="rounded-lg bg-white shadow-xs overflow-hidden"> <div class="px-5 pt-4 flex items-center justify-between"> <div> <img class="h-8 w-auto" src="/assets/images/icon/plausible_logo.svg" alt=""/> </div> <div class="-mr-2"> <button @click="mobileNav = false" type="button" class="inline-flex items-center justify-center p-2 rounded-md text-gray-400 hover:text-gray-500 hover:bg-gray-100 focus:outline-none focus:bg-gray-100 focus:text-gray-500 transition duration-150 ease-in-out"> <svg class="h-6 w-6" stroke="currentColor" fill="none" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M6 18L18 6M6 6l12 12"/> </svg> </button> </div> </div> <div class="px-2 pt-2 pb-3"> <span class="block px-3 py-2 rounded-md text-base font-medium text-gray-700">Why Plausible</span> <a href="/simple-web-analytics" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Simple metrics</a> <a href="/lightweight-web-analytics" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Lightweight script</a> <a href="/data-policy" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- GDPR/CCPA Compliant</a> <a href="/open-source-website-analytics" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Open source</a> <span class="block px-3 py-2 rounded-md text-base font-medium text-gray-700">Industry</span> <a href="/for-ecommerce-saas" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- For startups</a> <a href="/for-bloggers-creators" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- For bloggers</a> <a href="/for-freelancers-agencies" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- For freelancers</a> <span class="block px-3 py-2 rounded-md text-base font-medium text-gray-700">Comparisons</span> <a href="/vs-google-analytics" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Google Analytics alternative</a> <a href="/vs-matomo" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Matomo alternative</a> <a href="/vs-cloudflare-web-analytics" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Cloudflare alternative</a> <span class="block px-3 py-2 rounded-md text-base font-medium text-gray-700">Community</span> <a href="/blog" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Blog</a> <a href="https://plausible.io/docs" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Documentation</a> <a href="https://github.com/plausible/analytics" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- GitHub Repo</a> <a href="https://plausible.io/roadmap" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Public Roadmap</a> <a href="https://plausible.io/forum" class="ml-2 mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">- Forum</a> <a href="/#pricing" class="mt-1 block px-3 py-2 rounded-md text-base font-medium text-gray-700 hover:text-gray-900 hover:bg-gray-50 focus:outline-none focus:text-gray-900 focus:bg-gray-50 transition duration-150 ease-in-out">Pricing</a> </div> <div x-show="!document.cookie.includes('logged_in=true')"> <a href="/register" class="block w-full px-5 py-3 text-center font-medium text-indigo-600 bg-gray-50 hover:bg-gray-100 hover:text-indigo-700 focus:outline-none focus:bg-gray-100 focus:text-indigo-700 transition duration-150 ease-in-out"> Start free trial </a> <a href="/login" class="border-t border-gray-200 block w-full px-5 py-3 text-center font-medium text-indigo-600 bg-gray-50 hover:bg-gray-100 hover:text-indigo-700 focus:outline-none focus:bg-gray-100 focus:text-indigo-700 transition duration-150 ease-in-out"> Log in </a> </div> <div style="display: none;" x-show="document.cookie.includes('logged_in=true')"> <a href="/sites" class="block w-full px-5 py-3 text-center font-medium text-indigo-600 bg-gray-50 hover:bg-gray-100 hover:text-indigo-700 focus:outline-none focus:bg-gray-100 focus:text-indigo-700 transition duration-150 ease-in-out"> My dashboard </a> </div> </div> </div> </div> </nav> <main class="flex-1"> <div class="bg-grey-50"> <div class="px-4 py-16 mx-auto max-w-screen-md sm:px-6 lg:px-8"> <div class="max-w-lg mx-auto md:max-w-none"> <div> <h2 class="text-2xl font-extrabold text-gray-900 leading-8 sm:text-3xl sm:leading-9"> Contact us </h2> <div class="mt-3"> <p class="text-gray-800 leading-7"> Hi! We're happy to see you and want to ensure your experience using Plausible is excellent! </p> <div class="mt-3"> <p class="text-gray-800 leading-7"> <a class="text-indigo-600" href="https://plausible.io/docs">Our documentation</a> is the best place to find most answers right away. We put a lot of effort into making our docs detailed and up to date so you can quickly find answers to any question you might have. We've also listed some frequently asked questions further down this page. </p> <div class="mt-3"> <p class="text-gray-800 leading-7"> Still haven't found what you're looking for? We're here to help. Contact us using the email address below and we'll get back to you as soon as possible. If you have a feature request or are wondering about upcoming features, take a look at <a class="text-indigo-600" href="https://feedback.plausible.io">our feedback board</a> and <a class="text-indigo-600" href="https://feedback.plausible.io/roadmap">roadmap</a>. Thank you! </p> <div class="mt-9"> <div class="flex mt-6"> <div class="flex-shrink-0"> <svg class="w-6 h-6 text-gray-400" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 8l7.89 5.26a2 2 0 002.22 0L21 8M5 19h14a2 2 0 002-2V7a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/> </svg> </div> <div class="ml-3 text-base text-gray-800 leading-6"> <p> <script type="text/javascript">user="hello",domain="plausible.io",document.write(user+"@"+domain);</script> <noscript>hello at plausible.io</noscript> </p> </div> </div> </div> <div class="bg-gray-50" x-data="{selected: null}"> <div class="py-12 sm:py-16"> <div class="max-w-3xl mx-auto divide-y-2 divide-gray-200"> <h2 class="text-2xl font-extrabold text-gray-900"> Frequently asked questions </h2> <dl class="mt-6 space-y-6 divide-y divide-gray-200"> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 1 ? selected=1 : selected=null"> <span class="font-medium text-gray-900"> I've integrated Plausible into my site. How do I check if I've done it correctly? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 1}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 1"> <p class="text-base text-gray-500"> We have a testing tool that you can try directly from your <a class='text-indigo-600' href='https://plausible.io/docs/website-settings'>site settings</a>. It will send some traffic to your site to ensure that everything is working correctly. If we encounter an issue with your integration, we鈥檒l provide some tips on how to fix it. <a class='text-indigo-600' href='https://plausible.io/docs/troubleshoot-integration'>Learn more</a>. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 2 ? selected=2 : selected=null"> <span class="font-medium text-gray-900"> Where are your servers located and where is the data stored? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 2}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 2"> <p class="text-base text-gray-500"> We exclusively use EU-owned cloud infrastructure. The site data we collect is stored in Falkenstein, Germany on servers owned by Hetzner, a European company. Your site data <a class='text-indigo-600' href='https://plausible.io/blog/google-analytics-illegal'>never leaves the EU and EU owned infrastructure</a>. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 3 ? selected=3 : selected=null"> <span class="font-medium text-gray-900"> Is the billing based per account or per website? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 3}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 3"> <p class="text-base text-gray-500"> The billing is based on the total number of pageviews between all of the sites you have added to your account. You can see this total number of billable pageviews at any time in your account settings. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 4 ? selected=4 : selected=null"> <span class="font-medium text-gray-900"> How do I add my business details and the VAT number? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 4}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 4"> <p class="text-base text-gray-500"> You can add your company address and VAT number on the payment screen during the upgrade process. You can also open any of your previous invoices and click on the Add address & VAT Number link to do so. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 5 ? selected=5 : selected=null"> <span class="font-medium text-gray-900"> How do I get an invoice? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 5}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 5"> <p class="text-base text-gray-500"> Our payment processor Paddle sends an invoice to you via email automatically upon each payment. You can click on a link within this email to download your invoice. You can also <a class='text-indigo-600' href='https://plausible.io/docs/download-invoices'>download your invoices</a> in your Plausible account settings. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 6 ? selected=6 : selected=null"> <span class="font-medium text-gray-900"> Do you support any alternative payment methods? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 6}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 6"> <p class="text-base text-gray-500"> Credit card, PayPal, Apple Pay and Google Pay are the supported payment methods. We cannot accept payments by wire transfer, invoicing or cryptocurrency unfortunately. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 7 ? selected=7 : selected=null"> <span class="font-medium text-gray-900"> What happens if I go over my monthly page views limit? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 7}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 7"> <p class="text-base text-gray-500"> You will never be charged extra for an occasional traffic spike. We will not stop counting your stats either. There are no surprise fees and your card will never be charged unexpectedly. Suppose new higher traffic levels become your new standard and your page views exceed your subscription plan for two consecutive months. In that case, we kindly ask you to upgrade your subscription plan to accommodate your new traffic levels using our self-serve platform. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 8 ? selected=8 : selected=null"> <span class="font-medium text-gray-900"> How does the billing work if I upgrade my subscription to a higher tier? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 8}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 8"> <p class="text-base text-gray-500"> Our payment processor Paddle will calculate a pro-rated amount which reflects the amount you have paid on your previous subscription and the amount of time until that subscription was supposed to expire. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 9 ? selected=9 : selected=null"> <span class="font-medium text-gray-900"> Can I give someone access to my stats without making the dashboard public? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 9}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 9"> <p class="text-base text-gray-500"> You can <a class='text-indigo-600' href='https://plausible.io/docs/users-roles'>invite team members and assign user roles</a> in your site settings. Or you can use our <a class='text-indigo-600' href='https://plausible.io/docs/shared-links'>private and secure shared links</a>. These can be password protected too. The person you share the link with doesn't need to have a Plausible account and they can see the individual dashboard but cannot see anything else that you have on your account. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 10 ? selected=10 : selected=null"> <span class="font-medium text-gray-900"> Is there a hard limit on the number of sites, team members or API requests per hour? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 10}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 10"> <p class="text-base text-gray-500"> No. There are no hard limits on the number of sites, the number of team members or the number of API requests per hour that you can have in your Plausible account. To modify the limits of your plan, please contact us. We're here to help tailor your subscription plan to your needs. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 11 ? selected=11 : selected=null"> <span class="font-medium text-gray-900"> Can I integrate your dashboard into my UI and offer it to my customers? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 11}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 11"> <p class="text-base text-gray-500"> Yes. We have built several features to make it easy to integrate web analytics powered by Plausible (but without our branding) directly into your user interface. <a class='text-indigo-600' href='https://plausible.io/white-label-web-analytics'>See more here</a>. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 12 ? selected=12 : selected=null"> <span class="font-medium text-gray-900"> Can I track visitors across my domain and subdomain? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 12}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 12"> <p class="text-base text-gray-500"> Yes. You can use the same snippet on both the domain name and its subdomain. This allows you to see the visitor journey end-to-end from the landing on the main domain name to a conversion on the subdomain. <a class='text-indigo-600' href='https://plausible.io/docs/subdomain-hostname-filter'>More details here</a>. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 13 ? selected=13 : selected=null"> <span class="font-medium text-gray-900"> Do you have a roll-up view with aggregated stats for several sites? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 13}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 13"> <p class="text-base text-gray-500"> Yes. Rollup reporting allows you to aggregate stats from multiple sites and see them all together in one dashboard while still keeping the individual site stats on its own separate dashboard. <a class='text-indigo-600' href='https://plausible.io/docs/plausible-script#is-there-a-roll-up-view'>More details here</a>. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 14 ? selected=14 : selected=null"> <span class="font-medium text-gray-900"> Does Plausible get blocked by adblockers and how do I avoid that? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 14}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 14"> <p class="text-base text-gray-500"> We're not blocked to the same extent as Google Analytics (neither Firefox, Chrome nor Safari blocks Plausible out of the box) but we're blocked by some adblock browser extensions. You can use <a class='text-indigo-600' href='https://plausible.io/docs/proxy/introduction'>a proxy</a> if you want to count visitors that use adblockers too. </p> </dd> </div> <div class="pt-6"> <dt class="text-lg"> <button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== 15 ? selected=15 : selected=null"> <span class="font-medium text-gray-900"> Do you have a free plan? </span> <span class="flex items-center ml-6 h-7"> <svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected== 15}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"/> </svg> </span> </button> </dt> <dd class="pr-12 mt-2" x-cloak x-show="selected == 15"> <p class="text-base text-gray-500"> We don't have a free plan unfortunately. Plausible is independent and funded solely by the fees that our subscribers pay us. We're not monetizing the data we collect so a subscription fee is needed to cover our costs and salaries. Thanks for understanding! </p> </dd> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main><div class="bg-gray-800"> <div class="container py-12 px-4 sm:px-6 lg:py-16 lg:px-8"> <div class="xl:grid xl:grid-cols-3 xl:gap-8"> <div class="my-8 xl:my-0"> <h4 class="leading-5 font-semibold tracking-wider text-gray-300"> <img src="/assets/images/icon/plausible_logo_dark.svg" class="inline-block w-44 mr-1"/> </h4> <p class="mt-4 text-gray-400 text-base leading-6"> Made and hosted in the EU <span class="text-lg">馃嚜馃嚭</span><br/> Solely funded by our subscribers.<br/> </p> </div> <div class="grid grid-cols-2 gap-8 xl:col-span-2"> <div class="md:grid md:grid-cols-2 md:gap-8"> <div> <h4 class="text-sm leading-5 font-semibold tracking-wider text-gray-400 uppercase"> Why Plausible? </h4> <ul class="mt-4"> <li> <a href="/simple-web-analytics" class="text-base leading-6 text-gray-300 hover:text-white"> Simple metrics </a> </li> <li class="mt-4"> <a href="/lightweight-web-analytics" class="text-base leading-6 text-gray-300 hover:text-white"> Lightweight script </a> </li> <li class="mt-4"> <a href="/privacy-focused-web-analytics" class="text-base leading-6 text-gray-300 hover:text-white"> Privacy focused </a> </li> <li class="mt-4"> <a href="/open-source-website-analytics" class="text-base leading-6 text-gray-300 hover:text-white"> Open source </a> </li> <li class="mt-4"> <a href="/most-accurate-web-analytics" class="text-base leading-6 text-gray-300 hover:text-white"> GA4 Accuracy comparison </a> </li> <li class="mt-4"> <a href="/audience-segmentation" class="text-base leading-6 text-gray-300 hover:text-white"> Visitor segmentation </a> </li> <li class="mt-4"> <a href="/for-ecommerce-saas" class="text-base leading-6 text-gray-300 hover:text-white"> Ecommerce tracking </a> </li> <li class="mt-4"> <a href="/white-label-web-analytics" class="text-base leading-6 text-gray-300 hover:text-white"> White label </a> </li> </ul> </div> <div class="mt-12 md:mt-0"> <h4 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