AT&T Troubleshoot & Resolve

<html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://ufix.att.com/ssm/dispatcher/start.do;TSRSESSION=r5p0RZ2LlQNvkZhTS1CjjhlnjYH1vNTXmLsbKYVsxlYWVgqJfL10!-1194185150","20130401075938","https://web.archive.org/","web","/_static/", "1364803178"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>AT&T Troubleshoot & Resolve</title>   <script type="text/javascript" src="/web/20130401075938js_/https://ufix.att.com/ssm/resources/js/jquery-1.5.2.min.js"></script> <script type="text/javascript" src="/web/20130401075938js_/https://ufix.att.com/ssm/resources/js/jqtouch.min.js"></script>  <link rel="stylesheet" href="https://web.archive.org/web/20130401075938cs_/https://www.att.com/styles/gbl.css" type="text/css"/> <script src="/web/20130401075938js_/https://ufix.att.com/ssm/resources/globalnav/globalNav.js?linkTarget=_top" type="text/javascript"></script> </head> <script> var url = "/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst"; //alert(url); var browserName = navigator.appName; var userAgent = navigator.userAgent; var oMcciSysModuleInfo; var oMcciUtilsRegistry; var oMcciUACManager; var domainList; var domainArray; var vendorID = 'ATT-SST'; var initialFlowId = 'onlinesst'; // Get the Browser Name if (browserName == "Microsoft Internet Explorer" || userAgent.indexOf("Safari")!=-1) // For IE or safari { window.onload = checkAuthToken; } else { if (document.addEventListener) // For FirefoX { document.addEventListener("DOMContentLoaded", checkAuthToken, false); // Call init function in Firefox } } function checkAuthToken() { try { goTimer(); var oMcciSM = new ActiveXObject("McciSM.McciSM"); oMcciSM.TrustedSiteDataFileURL = location.protocol + "//" + location.host + "/CommonServlet/bin/TrustInhouse.dll"; oMcciSysModuleInfo = new ActiveXObject("McciSys.McciSysModuleInfo"); oMcciUtilsRegistry = new ActiveXObject("McciUtils.McciUtilsRegistry"); oMcciUACManager = new ActiveXObject("McciUACManagerX.McciUACManager"); var oMcciUtilsGlobalDataStore = new ActiveXObject("McciUtils.McciUtilsGlobalDataStore"); // required by setTrustedCookieDomain. Test for existance now and bail out if now available. var oBrowserConfigHelper = new ActiveXObject("McciAppsX.WebBrowserConfigHelper"); var oGenericArray = new ActiveXObject("McciAppsX.GenericArray"); if (oMcciUtilsGlobalDataStore.DoesValueExist('ATT-SST', "Registration\\Authtoken")) { var val = oMcciUtilsGlobalDataStore.GetValue('ATT-SST', "Registration\\Authtoken"); if (val){ document.getElementById("authToken").value=val; } } if (oMcciUtilsGlobalDataStore.DoesValueExist('ATT-SST', "Registration\\attr_servicetype")) { var serviceTypeVal = oMcciUtilsGlobalDataStore.GetValue('ATT-SST', "Registration\\attr_servicetype"); var regionVal = ""; if (serviceTypeVal){ if(serviceTypeVal=="ADSL"){ regionVal = oMcciUtilsGlobalDataStore.GetValue('ATT-SST', "Registration\\attr_region"); document.getElementById("region").value=regionVal; } document.getElementById("serviceType").value=serviceTypeVal; } } var installType = oMcciUtilsGlobalDataStore.GetValue('ATT-SST', "InstallType"); domainList = oMcciUtilsRegistry.GetStringValue(oMcciUtilsRegistry.HKEY_LOCAL_MACHINE,"Software\\Motive\\Rainier\\ATT-SST\\OfflineDispatcher","AllowCookieDomains"); domainArray = domainList.split(","); /* 8/12/2010 Commented out block as per Jeremy Gomez. if(initialFlowId=="hiddenupdatecheck"){ //closeWindow(); } else{ */ if(domainList.indexOf("att.com")==-1){ //alert("domain missing. check elevation."); if(oMcciUACManager.AreAdminOperationsEnabled){ //alert("elevated, go to setTrustedCookieDomain"); setTrustedCookieDomain(); } else{ //alert("not elevated, go elevate."); document.getElementById("progressBar").style.display = "none"; document.getElementById("elevationContent").style.display = "inline"; } } else{ //alert("domain present"); document.getElementById("CurrentForm").submit(); } /*}*/ } catch (e){ //submit the form document.getElementById("CurrentForm").submit(); } } function goElevate(){ document.getElementById("elevationContent").style.display = "none"; document.getElementById("progressBar").style.display = "inline"; var elevateResult = oMcciUACManager.EnableAdminOperations(); if(elevateResult){ //alert("elevated successfully, go set domain."); elevated = true; setTrustedCookieDomain(); } else{ //alert("didn't elevate."); document.getElementById("progressBar").style.display = "none"; document.getElementById("elevationContent").style.display = "inline"; return false; } } function setTrustedCookieDomain(){ try{ var oBrowserConfigHelper = new ActiveXObject("McciAppsX.WebBrowserConfigHelper"); var allowDomains = new ActiveXObject("McciAppsX.GenericArray"); var blockDomains = new ActiveXObject("McciAppsX.GenericArray"); //alert("add to IE list"); allowDomains.Add("att.com"); oBrowserConfigHelper.SetIEPerSiteCookieDecisions(allowDomains, blockDomains); //alert("now add to registry"); oMcciUtilsRegistry.SetStringValue(oMcciUtilsRegistry.HKEY_LOCAL_MACHINE,"Software\\Motive\\Rainier\\ATT-SST\\OfflineDispatcher","AllowCookieDomains",domainList+",att.com"); } catch(err){ } document.getElementById("CurrentForm").submit(); } function closeWindow(){ var oMcciSysBrowser = new ActiveXObject("McciSys.McciSysBrowser"); oMcciSysBrowser.ShutdownCurrentBrowser(); } var steps = 1; var maxSteps = 201; var thisStatus = 0; function goTimer() { var baseValue = .5; var whatValue; if(steps < maxSteps){ steps++; if(steps % 90 == 0) { thisStatus++; } whatValue = baseValue * steps; document.getElementById("progressIndicatorStep").style.width=whatValue + "%"; setTimeout("goTimer()",1); } else { return; } var DefaultValue = 'Search'; function validateSearchHeader() { //remove leading and trailing spaces document.frmSearchHeader.q.value = document.frmSearchHeader.q.value.replace(/^\s*/, "").replace(/\s*$/, ""); var invalidatSearchWords=new Array("",DefaultValue,"buscar","search","ask","question","...","ask a question","ask a","a question","enter here..","enter","here.."); for (x in invalidatSearchWords) { if (document.getElementById('q').value.toLocaleLowerCase() == invalidatSearchWords[x]) { alert('Please enter at least one keyword in the Search box.'); document.getElementById('q').focus(); return false; } } return true; } } </script> <body style="text-align:center;">  <style type="text/css"> @import url("/web/20130401075938cs_/https://ufix.att.com/ssm/resources/css/sst.css"); </style>         <style> #clientOverlayDiv{ cursor:progress; background-color:white; -ms-filter: "progid:DXImageTransform.Microsoft.Alpha(Opacity=0)"; filter: alpha(opacity=0); opacity: 0; height:100%; width:100%; z-index:9999; position:absolute; top:0px; left:0px; display:none; } #dynHeader {position:absolute;top:0;left:0;z-index:100;} #dynHeader, #dynHeader #globalNav {height:140px} #dynHeader, #dynHeader #globalNav, #dynHeader #globalNav, #dynHeader #globalNav div {margin-left:auto;margin-right:auto;text-align:center !important;} #globalNav #segMenuContainer, #globalNav #globalNavUserInfo, #globalNav #tieredNav {width:974px;position:relative;z-index:1} #dynHeader #globalNav div#globalNavUserInfo div {text-align:right !important;} #ALL2 {position:relative;top:163px;z-index:1} #footer {background-position:4px 0} </style> <div id="dynHeader" style="height:140px;"> <div id="clientOverlayDiv"></div> <div id="globalNav"></div> </div> <div id="ALL2"> <div id="TOP"><img src="/web/20130401075938im_/https://ufix.att.com/ssm/resources/images/wrapperTop.gif" width="988" height="5"/></div> <div id="MID" style="text-align:left;height:200px !important;overflow:hidden"> <div id="CONTENT" style="margin-top:0px;height:200px !important;overflow:hidden"> <div id="title">AT&T Troubleshoot & Resolve</div> <div class="marginT46 taCenter"> <form name="CurrentForm" id="CurrentForm" method="post" action="/web/20130401075938/https://ufix.att.com/ssm/dispatcher/CustomRegister.do"> <input type="hidden" name="authToken" value=""/> <input type="hidden" name="serviceType" value=""/> <input type="hidden" name="region" value=""/> </form> <table border="0" align="center"> <tr> <td align"center"> <div id="progressBar" style="display:inline;font-family: Helvetica,Verdana,Geneva,Arial,sans-serif;font-size:12px;color: #666;"> <div id="systemsProgressBar" class="marginT4 progressBar"> <div id="progressIndicatorLeft"></div> <div id="progressIndicator">  <div id="progressIndicatorStep"></div> </div>  <div id="progressIndicatorRight"></div> <br/> <div class="gray11 marginT8" style="text-align:center;">Verifying registration information...</div> </div> <br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/> </div> </td> </tr> </table> </div> <div id="elevationContent" style="display:none;"> <p>There is an AT&T Troubleshoot & Resolve update that requires Windows elevation. Please click <b>Next</b> and then click <b>Allow</b> or <b>Continue</b> in the Windows elevation dialog to continue.</p> <br/> <p><img src="/web/20130401075938im_/https://ufix.att.com/ssm/resources/images/button_uverse_next_en.gif" style="cursor:hand;" onclick="goElevate();"></p> </div> </div> </div> </div>  <div style="margin:160px auto; width:988px;"> <div id="footer"> <div class="padding"> <div id="attonweb"> <div class="attOnWeb"> AT&T on the Web </div> <div class="attCom" style=""><a href="https://web.archive.org/web/20130401075938/http://www.att.com/">att.com</a><br/> Shop, Service, Support. </div> <div class="attNet" style=""><a href="https://web.archive.org/web/20130401075938/http://www.att.net/">att.net</a><br/> E-mail - News - Weather & More </div> </div> </div> <div style="width: 630px;" class="copyright constrained"> <div class="bottomLinks"> <a href="https://web.archive.org/web/20130401075938/http://www.att.com/privacy/">Privacy Policy</a> <a href="https://web.archive.org/web/20130401075938/http://www.att.jobs/">Careers</a> <a href="https://web.archive.org/web/20130401075938/http://www.att.com/econtactus/">Contact Us</a> <a href="https://web.archive.org/web/20130401075938/http://www.att.com/gen/general?pid=11561">Terms of Use</a> <a href="https://web.archive.org/web/20130401075938/http://www.att.com/sitemap/">Site Map</a> <a href="https://web.archive.org/web/20130401075938/http://www.att.com/gen/general?pid=10190">Accessibility </a> </div> <a href="https://web.archive.org/web/20130401075938/http://www.att.com/gen/privacy-policy?pid=2587">©<script type="text/javascript">var year = new Date().getFullYear();document.write(year)</script> AT&T Intellectual Property</a>. 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AT&T Troubleshoot & Resolve