Upgrade | FAQ | Statcounter

<!DOCTYPE html> <head> <title>Upgrade | FAQ | Statcounter</title> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8"> <meta name="Author" content="Statcounter"> <meta name="Keywords" content="my, projects, key, words. support"> <meta name="Description" content="Simple to Register"> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=0"> <meta name="referrer" content="origin-when-cross-origin"> <meta property="og:image" content="https://www.statcounter.com/images/og_image.png"> <meta property="og:locale" content="en_IE"> <meta property="og:type" content="website"> <meta property="og:title" content="Statcounter - Web Analytics Made Easy"> <meta property="og:description" content="A free yet reliable invisible web tracker, highly configurable hit counter and real-time detailed web stats."> <meta property="og:url" content="http://statcounter.com/"> <meta property="og:site_name" content="Statcounter"> <link rel="preconnect" href="https://ajax.aspnetcdn.com"> <link rel="preload" href="//statcounter.com/css/packed/statcounter-d25539c3ae.css" as="style"> <link rel="preload" href="/css/sticky-nav.css?cb=098824195" as="style"> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-155370589-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-155370589-1');</script><link rel="shortcut icon" href="https://www.statcounter.com/images/favicon.png?v=1" type="image/x-icon"><link rel="apple-touch-icon-precomposed" href="https://www.statcounter.com/images/apple-touch-icon-144x144-precomposed.png?v=1"> <link rel="alternate" type="application/rss+xml" title="Statcounter Blog RSS Feed" href="https://blog.statcounter.com/feed/"><link rel="stylesheet" href="//statcounter.com/css/packed/statcounter-d25539c3ae.css"><link rel="stylesheet" href="/css/modal.app.css?9262"><link rel="stylesheet" href="/css/sticky-nav.css?cb=098824195"> <script src="https://ajax.aspnetcdn.com/ajax/jQuery/jquery-2.1.3.min.js"></script> <script src="https://ajax.aspnetcdn.com/ajax/jquery.ui/1.11.2/jquery-ui.min.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/statcounter-758f2ac613.js"></script><script type="text/javascript" src="/js/packed/sc-perf-15d6a5f857.js"></script><script type="text/javascript" src="/js/sticky-nav-inline.jquery.js"></script><script type="text/javascript" src="/js/scroll-with-stickynav-inline.jquery.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/support.jquery-8f95e6237d.js"></script></head> <body id="section-support" class="page-internal page-knowledge-base page-support sticky-nav"><header><div id="sticky-nav"><div id="mobile-menu"><a href="/login/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" id="login">Log In</a><div id="mobile-menu-accordion"><h3>Product</h3> <div> <ul> <li><a href="/features/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Features</a></li> <li><a href="/pricing/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Pricing</a></li> <li id="how-it-works-accordion" class="mobile-sub-menu"><a href="/how-it-works/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">How It Works</a> <ul> <li><a href="/how-it-works/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">How does Statcounter work?</a></li> <li><a href="/free-invisible-web-tracker/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Reliable web tracker</a></li> <li><a href="/free-hit-counter/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Fast hit counter</a></li> <li><a href="/free-web-stats/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Free web stats</a></li> <li><a href="/statcounter-vs-google-analytics/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Statcounter vs Google Analytics</a></li> <li><a href="/ip-address-tracker/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">IP Address Tracker</a></li> </ul> </li> <li><a href="/about/recommendations/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Our Customers</a></li><li><a href="/success-stories/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Success Stories</a></li><li><a href="/demo/summary/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Demo</a></li> </ul> </div> <h3>Company</h3> <div> <ul> <li><a href="/about/mission/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Mission</a></li> <li><a href="/press-release/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Press Releases</a></li> <li><a href="/careers/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Careers</a></li> <li><a href="/about/legal/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Legal</a></li> <li><a href="/about/link-to-us?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Link To Us</a></li> <li><a href="https://gs.statcounter.com/" target="_blank">Global Stats</a></li> </ul> </div> <h3>Support</h3> <div> <ul> <li class="mobile-sub-menu accordion"><a>Installation</a> <ul> <li><a href="/default/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Default Installation Guide</a></li> <li><a href="/install-guides/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Platform Installation Guides</a></li> </ul> </li> <li class="mobile-sub-menu accordion"><a>Using Statcounter</a> <ul><li><a href="/support/using-statcounter/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Using Statcounter</a></li><li><a href="/support/analyze-your-first-visitors/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Analyze Your First Visitors</a></li><li><a href="/support/install-the-mobile-app/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Install the Mobile App</a></li><li><a href="/support/ignore-your-own-visits/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Ignore your own visits</a></li><li><a href="/support/explore-visitor-paths/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Explore Visitor Paths</a></li><li><a href="/support/configure-your-email-reports/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Configure your email reports</a></li><li><a href="/support/filter-your-reports/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Filter Your Reports</a></li><li><a href="/support/add-visitor-labels-and-alerts/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Add Visitor Labels & Alerts</a></li><li><a href="/support/add-another-project/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Add Another Project</a></li><li><a href="/support/sync-your-google-keyword-data/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Sync Your Google Keyword Data</a></li><li><a href="/support/set-up-multiple-users/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Set Up Multiple Users </a></li><li><a href="/support/view-google-ads-keywords-in-statcounter/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">View Google Ads Keywords in Statcounter</a></li><li><a href="/support/analyze-landing-pages/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Analyze Your Landing Pages</a></li><li><a href="/support/live-update/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Watch a live update of your visitors</a></li><li><a href="/support/track-conversion-rate/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Track Your Conversion Rate</a></li><li><a href="/support/detect-click-fraud/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Detect Click Fraud</a></li><li><a href="/support/session-replay/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Session Replay Guide</a></li><li><a href="/support/session-replay-filters/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Zone in on the important sessions to watch with filters</a></li></ul> </li> <li id="knowledge-base-accordion" class="mobile-sub-menu accordion"><a href="/support/faq/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">FAQ</a> <ul> <li><a href="/support/faq/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">General</a></li> <li><a href="/support/faq/?filter=Installation&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Installation</a></li> <li><a href="/support/faq/?filter=Configuration&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Configuration</a></li> <li><a href="/support/faq/?filter=Upgrade&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Upgrade</a></li> <li><a href="/support/faq/?filter=Bugs&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Bugs</a></li> <li><a href="/support/faq/?filter=Statistics&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Statistics</a></li> <li><a href="/support/faq/?filter=Billing&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Billing</a></li> <li><a href="/support/faq/?filter=Forum&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Forum</a></li> <li><a href="/support/faq/?filter=Definitions&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Definitions</a></li> <li><a href="/support/faq/?filter=Advertising&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Advertising</a></li> </ul> </li> <li><a href="//api.statcounter.com/" target="_blank">API</a></li> <li><a href="/support/contact/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Contact Us</a></li> </ul> </div><h3>Explore</h3><div><ul><li><a href="https://statcounter.com/google-analytics-alternatives">Google Analytics Alternatives</a></li><li><a href="https://statcounter.com/statcounter-vs-google-analytics">Statcounter vs Google Analytics</a></li><li><a href="https://blog.statcounter.com/">Statcounter Blog</a></li></ul></div></div><div class="mobile-menu-signup"> <a href="/sign-up/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" class="btn btn-green">Try it for Free!</a> </div></div><div class="row clearfix"> <div class="col col-span-9 col-nav"><nav id="nav-main"> <ul class="clearfix"><li id="nav-app-return"><a href="/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Home</a></li><li id="nav-product"><a href="/features/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Features</a></li> <li id="pricing"><a href="/pricing/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Pricing</a></li> <li id="nav-demo"><a href="/demo/summary/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Demo</a></li> <li id="nav-sign-up"><a href="/sign-up/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Try it for FREE!</a></li> <li id="nav-log-in"><a href="/login/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Log In</a></li></ul> </nav></div> <div class="col col-span-3 col-logo"> <div id="logo-statcounter-2017"> <a href="/support/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Statcounter</a> </div> </div> <div id="navicon"> <span>Menu</span> </div> </div> </div><div id="header-content"><div class="row clearfix"> <div class="col col-span-12"><h2>FAQ</h2><h3 class="support-searchbox"><form id ="knowledge-base-search" method="get" class="inline-form" action="/support/search/"><input type="hidden" name="PHPSESSID" value="729k1me5gdab242rcv9vdg9ihd" /><input type="text" name="search_text" id="search_text" size="65" value="" minlength="1" maxlength="65" placeholder="Search Support" title="" class="textbox input" autocapitalize="on"> <input type="submit" class="no-image"></input></form></h3> </div> </div></div></header><div id="main-el"> <div class="row clearfix"> <div class="col col-span-4 aside"><ul class="support-section-navigation"><li id="installation-category" class="category has-child-articles closed"><div class="category-title-container"><span>Installation<svg viewBox="0 0 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href="/support/using-statcounter/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Using Statcounter</a></li><li id="analyze-your-first-visitors"><a href="/support/analyze-your-first-visitors/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Analyze Your First Visitors</a></li><li id="install-the-mobile-app"><a href="/support/install-the-mobile-app/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Install the Mobile App</a></li><li id="ignore-your-own-visits"><a href="/support/ignore-your-own-visits/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Ignore your own visits</a></li><li id="explore-visitor-paths"><a href="/support/explore-visitor-paths/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Explore Visitor Paths</a></li><li id="configure-your-email-reports"><a href="/support/configure-your-email-reports/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Configure your email reports</a></li><li id="filter-your-reports"><a href="/support/filter-your-reports/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Filter Your Reports</a></li><li id="add-visitor-labels-and-alerts"><a href="/support/add-visitor-labels-and-alerts/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Add Visitor Labels & Alerts</a></li><li id="add-another-project"><a href="/support/add-another-project/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Add Another Project</a></li><li id="sync-your-google-keyword-data"><a href="/support/sync-your-google-keyword-data/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Sync Your Google Keyword Data</a></li><li id="set-up-multiple-users"><a href="/support/set-up-multiple-users/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Set Up Multiple Users </a></li><li id="view-google-ads-keywords-in-statcounter"><a href="/support/view-google-ads-keywords-in-statcounter/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">View Google Ads Keywords in Statcounter</a></li><li id="analyze-landing-pages"><a href="/support/analyze-landing-pages/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Analyze Your Landing Pages</a></li><li id="live-update"><a href="/support/live-update/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Watch a live update of your visitors</a></li><li id="track-conversion-rate"><a href="/support/track-conversion-rate/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Track Your Conversion Rate</a></li><li id="detect-click-fraud"><a href="/support/detect-click-fraud/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Detect Click Fraud</a></li><li id="session-replay"><a href="/support/session-replay/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Session Replay Guide</a></li><li id="session-replay-filters"><a href="/support/session-replay-filters/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Zone in on the important sessions to watch with filters</a></li></ul> </li><li id="faq" class="category has-child-articles closed"><div class="category-title-container"><span>FAQ<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul> <li id="nav-knowledge-base-general"><a href="/support/faq/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">General</a></li> <li id="nav-knowledge-base-installation"><a href="/support/faq/?filter=Installation&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Installation</a></li> <li id="nav-knowledge-base-configuration"><a href="/support/faq/?filter=Configuration&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Configuration</a></li> <li id="nav-knowledge-base-upgrade" class="active"><a href="/support/faq/?filter=Upgrade&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Upgrade</a></li> <li id="nav-knowledge-base-bugs"><a href="/support/faq/?filter=Bugs&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Bugs</a></li> <li id="nav-knowledge-base-statistics"><a href="/support/faq/?filter=Statistics&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Statistics</a></li> <li id="nav-knowledge-base-billing"><a href="/support/faq/?filter=Billing&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Billing</a></li> <li id="nav-knowledge-base-forum"><a href="/support/faq/?filter=Forum&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Forum</a></li> <li id="nav-knowledge-base-definitions"><a href="/support/faq/?filter=Definitions&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Definitions</a></li> <li id="nav-knowledge-base-advertising"><a href="/support/faq/?filter=Advertising&PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Advertising</a></li> </ul></li><li id="nav-contact" class="category"><a href="/support/contact/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd"><span>Contact Us</span></a></li></ul></div><div class="col col-span-8"><div class="panel padded-panel"><h1>Upgrade</h1><ul class="knowledge-base-questions two-column"><li><a href="/support/faq/59-can-i-pay-with-a-business-check-cheque-for-a-full-year/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">Can i pay with a business check (cheque) for a full year?</a></li><li><a href="/support/faq/30-how-do-i-upgrade/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">How do I upgrade?</a></li><li><a href="/support/faq/31-i-upgraded-my-account-but-my-log-size-has-not-been-increased-how-long-does-it-take/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">I upgraded my account but my log size has not been increased - how long does it take?</a></li><li><a href="/support/faq/51-i-want-to-upgrade-for-a-full-year-not-a-monthly-subscription/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">I want to upgrade for a full year - not a monthly subscription.</a></li><li><a href="/support/faq/138-how-does-an-upgrade-work/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">How does an upgrade work?</a></li><li><a href="/support/faq/140-if-i-upgrade-how-soon-will-the-additional-log-space-be-available-to-me/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">If I upgrade, how soon will the additional log space be available to me?</a></li><li><a href="/support/faq/145-do-i-have-to-upgrade-when-my-free-log-quota-is-full/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" title="View">Do I have to upgrade when my free log quota is full?</a></li></ul></div></div></div></div>  <div id="contact-support-banner"> <div class="row clearfix"> <div class="col col-span-12"> <h2>Didn't find your answer here?</h2> <h3>Our support team is here to help you!</h3> <a href="/support/contact/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd" id="email-support">Contact Support</a> </div> </div> </div><footer> <div class="row clearfix"> <div class="col col-span-3"> <h3 id="product-title">Product</h3> <ul id="product-menu"> <li><a href="/features/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Features</a></li> <li><a href="/pricing/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Pricing</a></li> <li><a href="/how-it-works/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">How It Works</a></li> <li><a href="/about/recommendations/?PHPSESSID=729k1me5gdab242rcv9vdg9ihd">Our Customers</a></li><li><a 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