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<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>Contact Us • 100% Free PPTP and OpenVPN Service</title> <meta name="description" content="Free VPN Service – VPNBook.com is the #1 premium Free VPN Server account provider. US, UK, and offshore VPN servers available."> <meta name="keywords" content="free vpn, free vpn service, free vpn server, free vpn account, openvpn, pptp vpn, web proxy" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=0"> <meta name="apple-mobile-web-app-capable" content="yes"> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-WLNXHBG');</script> <link rel="stylesheet" href="/css/site.min.css?24123"> <link href='//fonts.googleapis.com/css?family=Open+Sans:400,600,400italic' rel='stylesheet' type='text/css'> <link rel="shortcut icon" href="/images/favicon.ico"> <link rel="apple-touch-icon" href="/images/apple-touch-icon.png"> <link rel="apple-touch-icon" sizes="72x72" href="/images/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="114x114" href="/images/apple-touch-icon-114x114.png"> <link rel="canonical" href="https://www.vpnbook.com/contact" /> <script data-cfasync="false">window.ramp = window.ramp || {}; window.ramp.que = window.ramp.que || [];</script> <script data-cfasync="false" async src="//cdn.intergient.com/1025332/75099/ramp_config.js"></script> <script data-cfasync="false">window._pwGA4PageviewId = ''.concat(Date.now());window.dataLayer = window.dataLayer || []; window.gtag = window.gtag || function () { dataLayer.push(arguments); };gtag('js', new Date()); gtag('config', 'G-8EG095GEPD', { 'send_page_view': false }); gtag('event','ramp_js',{'send_to': 'G-8EG095GEPD','pageview_id': window._pwGA4PageviewId}); </script> </head> <body> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WLNXHBG" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <header> <div class="container"> <h1 class="logo one-third column alpha"> <a href="/"> <img src="/images/logo.png" alt="Free VPN" class="scale-with-grid" /> <img src="/images/logo-mobile.png" class="scale-with-grid mobile-only" alt="" /> </a> </h1> <nav class="menu two-thirds column omega"> <ul> <li><a href="/" >VPNBook<br /><span>news</span></a></li> <li><a href="/freevpn" >Free VPN<br /><span>accounts</span></a></li> <li><a href="/webproxy" >Web Proxy<br /><span>free</span></a></li> <li><a href="/howto/" >How-To<br /><span>setup</span></a></li> <li><a href="/features" >Features<br /><span>service</span></a></li> <li><a href="/contact" class='active'>Privacy<br /><span>contact</span></a></li> </ul> </nav> </div> <div class="bottom-gradient"> <span class="left"></span> <span class="center"></span> <span class="right"></span> </div> </header> <div id="main" role="main"> <article id="contact"> <div class="container"> <div class="sixteen columns titleset"> <h2 class="remove-bottom">Privacy Policy</h2> <h6 class="subheader"><br>Our privacy policy is simple: We respect your privacy. We do not collect any personal information or store any user's internet data. The only thing we log is the IP address and time the connection was made. We log connection information in order to reduce abusive activities and keep this free VPN service online for all legitimate users. Connection logs are automatically deleted every week. <br><br> You (the user) are responsible for your actions or damages caused by using our free VPN service. <span class="red">Do NOT use this VPN for doing evil (p2p applications are fine). If you do abuse the system, your IP will be banned.</span> To report abuse, please email abuse@vpnbook.com. This free VPN service is for personal use only. Please contact us for options if you need VPN service for business or commercial use. <br><br> </h6> <div class="align-center adsense" style="height:250px">  <div data-pw-desk="leaderboard_atf" id="pwDeskLbAtf"></div> <script type="text/javascript">window.ramp.que.push(function () { window.ramp.addTag("pwDeskLbAtf"); }) </script>  <div data-pw-mobi="med_rect_atf" id="pwMobiMedRectAtf"></div> <script type="text/javascript"> window.ramp.que.push(function () {window.ramp.addTag("pwMobiMedRectAtf");})</script> </div> </div> <div class="sixteen columns titleset">All or partial ads shown on this website are managed by Playwire LLC. If Playwire's publisher advertising services are used, Playwire LLC may collect and use certain aggregated and anonymized data from users' visits to VPNBook.com for advertising purposes. To learn more about the types of data collected, how the data is used, and your choices as a user, please visit https://www.playwire.com/privacy-policy.<br><br></div> <div class="two-thirds column"> <h3>Contact Us</h3> <p>Got a suggestion? Wish to contact us? If so, send us a quick message.</p> <h5>Email: contact(at)vpnbook.com</h5> <p> Zurich, Switzerland<br /> </p> <p> <a href="https://www.facebook.com/VPNBookNews" rel="nofollow" class="targetblank imglink"> <img src="/images/empty.gif" alt="Facebook" title="Facebook" class="medium-icons icon-facebook" /> </a> <a href="https://www.twitter.com/vpnbook" rel="nofollow" class="targetblank imglink"> <img src="/images/empty.gif" alt="Twitter" title="Twitter" class="medium-icons icon-twitter" /> </a> </p> </div> <div style="clear:both;"> </div> <div class="align-center adsense" style="height:250px">  <div data-pw-desk="leaderboard_btf" id="pwDeskLbBtf1"></div> <script type="text/javascript"> window.ramp.que.push(function () { window.ramp.addTag("pwDeskLbBtf1"); })</script>  <div data-pw-mobi="med_rect_btf" id="pwMobiMedRectBtf1"></div> <script type="text/javascript">window.ramp.que.push(function () {window.ramp.addTag("pwMobiMedRectBtf1");})</script> </div> <div style="clear:both;"> </div> <div class="sixteen columns titleset"> <h3>Frequently Asked Questions</h3> <div class="faq"> <div class="question">Q: How is your free VPN service financially supported?</div> <div class="answer">A: This free VPN service is supported by advertisement on our website and generous donations made by our supporters. If you enjoy this service, please consider donating so we can keep this as a free service and add more servers in the future. </div> </div> <div class="faq"> <div class="question">Q: Why there isn't a CA certificate in OpenVPN bundle anymore?</div> <div class="answer">A: The CA certificate is now embedded in the OpenVPN configuraiton files (.ovpn file). A seperate certificate is no longer needed.</div> </div> <div class="faq"> <div class="question">Q: Why do you change VPN password from time to time?</div> <div class="answer">A: We update our VPN password every one to two weeks for better security and to ensure this free service is only used by active users.</div> </div> </div> </div> </article> </div> <script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js"></script> <script>if(!window.jQuery) {document.write('<script src="/js/jquery-1.8.2.min.js"><\/script>');}</script> <script src="/js/site.min.js?24123"></script> <script data-cfasync="false" async src="//cdn.intergient.com/ramp_core.js"></script> </body> </html>