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Ali, The Virtual Agent | East London NHS Foundation Trust
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us</a> </li> </ul> </nav> </div> </header> <section id="page" class=" clearfix"> <div class="region region-help"> <div class="js-feature-block header-js-feature block block-bigbluedoor-js-feature" id="block-javascriptfeature"> <div class="block-content"> <div id="js-popup-wrapper"><div class="js-popup"><div class="js-popup-content"><p>Please note: This website is best viewed in a modern browser like Chrome, Edge or Firefox. We no longer support Internet Explorer 11.</p> </div> </div> </div> </div> </div> <div id="block-bbd-classy-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="block-content"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a href="/">Home</a> </li> <li> <a href="/contact-us">Contact us</a> </li> <li> Ali, The Virtual Agent </li> </ol> </nav> </div> </div> <div data-drupal-messages-fallback class="hidden"></div> </div> <div id="main-content" class="content-wrap"> <div id="content-main-wrapper" class="outer-wrapper clearfix"> <div class="region region-content"> <div id="block-bbd-classy-mainpagecontentwithsidebar" class="main-content-sidebar-blockblock-systemblock-system-main-block block block-bigbluedoor-blocks block-bigbluedoor-blocks-main-content-sidebar"> <div class="block-content"> <article data-history-node-id="5029" about="/contact-us/ali-virtual-agent" typeof="schema:WebPage" class="node node--type-page node--view-mode-full"> <span property="schema:name" content="Ali, The Virtual Agent" class="rdf-meta hidden"></span> <div class="node__content"> <div class="node-title-field-wrapper extra-field-wrapper field field--name-extra-field-bigbluedoor-extra-field-content-node-title field--type-extra-field field--label-hidden field__item"><h1 class="node-title-field node-hide-title">Ali, The Virtual Agent</h1> </div> <div class="field field--name-field-header-section field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="has-anchor text-alignment-left paragraph paragraph--type--paragraph-header-panel clearfix paragraph--view-mode--default"> <div class="paragraph-inner-holder inner-wrapper"> <div class="content-wrapper"> <div class="field field--name-field-title field--type-string field--label-hidden field__item"><h1>The ALi the Virtual Agent</h1> </div> <div class="clearfix text-formatted field field--name-field-body field--type-text-with-summary field--label-hidden field__item"><p>We are saying farewell to our Virtual Agent also known as ALi or the ELFT chatbot. </p> <p>The Virtual Agent will no longer be available from Friday 23rd August.</p> </div> </div> <div class="picture-section"> <div class="field field--name-field-media-image field--type-entity-reference field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/2024-08/ebo_image.png" width="1280" height="720" alt="EBO.ai logo" typeof="foaf:Image" /> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-content-sections field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="full-width-paragraph-shape paragraph paragraph--type--paragraph-body-text-panel clearfix paragraph--view-mode--default"> <div class="paragraph-inner-holder inner-wrapper"> <div class="clearfix text-formatted field field--name-field-body field--type-text-with-summary field--label-hidden field__item"><p>Earlier this year, we piloted a new way to enable service users to receive, review and make changes to their appointments using Ali, the Virtual Agent.</p> <p>The pilot has now come to an end, and we have learnt a lot about how a virtual agent can create benefits such as a reduction in DNAs (did not attend) and increased patient experience by enabling our service users to manage their appointments. </p> <p><strong>What does this mean? </strong><br>Service users for <a href="https://www.elft.nhs.uk/services/dunstable-cmht">Dunstable CMHT</a>, <a href="https://www.elft.nhs.uk/scyps">SCYPS Newham</a> and <a href="https://www.elft.nhs.uk/services/psychotherapy-department-city-hackney">Specialist Psychotherapy Service City & Hackney</a> will no longer be able to view, cancel or reschedule appointments, request a change or request a call back via the Virtual Agent. </p> <p><strong>How do we get our appointment information? </strong><br>You can check your appointments with the service by contacting them directly. For services which had the ability to schedule appointments via the Virtual Agent, please use the links below to retrieve their contact information.</p> </div> </div> </div> </div> </div> <div class="field field--name-field-related-content field--type-entity-reference field--label-above"> <div class="field__label">Related content</div> <div class="field__items"> <div class="field__item"> <article data-history-node-id="5166" about="/services/dunstable-cmht" class="node node--type-service node--view-mode-teaser"> <div class="node__content"> <div class="title-field-wrapper extra-field-wrapper field field--name-extra-field-bigbluedoor-extra-field-content-title-link field--type-extra-field field--label-hidden field__item"><h3 class="title-field"><a href="/services/dunstable-cmht" hreflang="en">Dunstable CMHT</a></h3> </div> <div class="field field--name-field-description field--type-string-long field--label-hidden field__item">Community Mental Health Teams (CMHTs) are multi-disciplinary assessment teams which provide mental health care and treatment for those adults with more complex and enduring mental health needs, who can benefit from specialist support.</div> </div> </article> </div> <div class="field__item"> <article data-history-node-id="5177" about="/scyps" class="node node--type-landing-page node--view-mode-teaser"> <div class="node__content"> <div class="title-field-wrapper extra-field-wrapper field field--name-extra-field-bigbluedoor-extra-field-content-title-link field--type-extra-field field--label-hidden field__item"><h3 class="title-field"><a href="/scyps" hreflang="en">SCYPS</a></h3> </div> <div class="field field--name-field-description field--type-string-long field--label-hidden field__item">Learn more about us by visiting our website.</div> </div> </article> </div> <div class="field__item"> <article data-history-node-id="5255" about="/services/psychotherapy-department-city-hackney" class="node node--type-service node--view-mode-teaser"> <div class="node__content"> <div class="title-field-wrapper extra-field-wrapper field field--name-extra-field-bigbluedoor-extra-field-content-title-link field--type-extra-field field--label-hidden field__item"><h3 class="title-field"><a href="/services/psychotherapy-department-city-hackney" hreflang="en">Psychotherapy Department (City & Hackney) </a></h3> </div> <div class="field field--name-field-description field--type-string-long field--label-hidden field__item">The Psychotherapy Department聽offers specialist psychotherapy treatments for adults over 18. This includes a range of therapies including Cognitive Behavioural Therapy (CBT), Cognitive Analytic Therapy (CAT).</div> </div> </article> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </section> <footer id="footer-wrap" class="footer-layout"> <div class="bottom-holder"> <div class="region region-bottom"> <div class="was-page-useful page-update-block block block-bigbluedoor-was-page-useful block-page-need-updating-block" id="block-page-need-updating"> <h2 class="block-title">Did this information help you?</h2> <div class="block-content"> <div><div class="was-useful-text"><p>For an urgent response, visit our <br><a href="https://www.elft.nhs.uk/contact-us">Contact Us</a> page. </p> </div> <div class="was-useful-container item-list"><ul><li><a href="/page-need-updating/node/5029/2" class="use-ajax page-need-updating" aria-label="was page helpful">Yes</a></li><li><a href="/page-need-updating/node/5029/0" class="use-ajax page-need-updating" aria-label="was page 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