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Atlassian Premier Support Named Contacts: On-Premises Product Support Essentials</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>On this page</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Atlassian+Support">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <h1 id="FAQforCVE202322501-GeneralInformation">General Information</h1><p>A critical severity authentication vulnerability was discovered in Jira Service Management Server and Data Center (CVE-2023-22501). Read more about it <a rel="nofollow" href="https://confluence.atlassian.com/x/GnHbRg">here</a>.</p><p><span style="letter-spacing: 0.0px;">This page contains frequently asked questions and answers about this vulnerability. The Atlassian Security Team will update this page as new information becomes available.</span></p><h2 id="FAQforCVE202322501-AreCloudinstancesaffected?">Are Cloud instances affected?</h2><p>No, Atlassian Cloud instances are not vulnerable and <span>no customer action</span> is required. </p><h2 id="FAQforCVE202322501-Myinstanceisn'texposedtotheInternet.Isanupgradestillrecommended?">My instance isn't exposed to the Internet. Is an upgrade still recommended?</h2><p>Yes! While ensuring instances are not exposed to the public internet greatly reduces the attack surface, we always recommend upgrading when security fixes are available. We try to provide as much information as possible so that customers can determine the scope and impact. It's ultimately up to each customer to consider this information when determining whether mitigating factors, like no external access to the instance, reduce the risk to their business enough to defer installing an upgrade.</p><h2 id="FAQforCVE202322501-MyinstancehaspublicsignupenabledbutweareusinganexternaluserdirectorywithSSOenabled.Isanupgradestillrecommended?">My instance has public signup enabled but we are using an external user directory with SSO enabled. Is an upgrade still recommended?</h2><p>Yes! Users synced to Jira via read-only User Directories or SSO are not <span class="fabric-editor-annotation">affected, but</span> external customers who interact with the instance via email are still <span class="fabric-editor-annotation">affected, even</span> when SSO is configured.</p><h2 id="FAQforCVE202322501-Willauserbenotifiedthattheyhadtheirpasswordchangedbyanattacker?"><span class="fabric-editor-annotation">Will a user be notified that they had their password changed by an attacker?</span></h2><p>No notification or email is sent when the password is set.</p><h2 id="FAQforCVE202322501-Doesdisablingthe“Requireemailverificationtocreateaccount”settingmitigatethevulnerability?"><span class="fabric-editor-annotation">Does</span> disabling the “Require email verification to create account” setting mitigate the vulnerability?</h2><p>No, <span class="fabric-editor-annotation">only one of the following actions will mitigate this vulnerability: </span></p><ul class="ak-ul"><li><p><span class="fabric-editor-annotation">Upgrading Jira Service Management to one of the fixed versions listed in </span>the advisory, located <a rel="nofollow" href="https://confluence.atlassian.com/x/GnHbRg">here</a>.</p></li><li><p><span class="fabric-editor-annotation">Updating the version-specific JAR file </span>included in the advisory, located <a rel="nofollow" href="https://confluence.atlassian.com/x/GnHbRg">here</a>.</p></li></ul><h2 id="FAQforCVE202322501-Doesanyprojectpermissionschemeprotectagainstthisvulnerability?">Does any project permission scheme protect against this vulnerability?</h2><p>No, only upgrading Jira Service Management or upgrading the version-specific JAR file can protect <span class="fabric-editor-annotation">against the exploitation</span> of this vulnerability. You can find the steps to remediate this vulnerability in the advisory, located <a rel="nofollow" href="https://confluence.atlassian.com/x/GnHbRg">here</a>.</p><h2 id="FAQforCVE202322501-DoanyProjectsettingsprotectagainstthisvulnerability?"><span class="fabric-editor-annotation">Do any Project setting</span>s protect against this vulnerability?</h2><p>No, only upgrading Jira Service Management or upgrading the version-specific JAR file can protect against exploitation of this vulnerability. You can find the steps to remediate this vulnerability in the advisory, located <a rel="nofollow" href="https://confluence.atlassian.com/x/GnHbRg">here</a>.</p><h2 id="FAQforCVE202322501-CanwedetermineifJiraServiceManagementhasalreadybeencompromised?">Can we determine if Jira Service Management has already been compromised?</h2><p>Unfortunately, Atlassian cannot confirm if a Jira Service Management instance has been compromised.</p><p><span class="fabric-editor-annotation">However, after you upgrade Jira Service Management or you update your instance with the version-specific JAR file, you can find a list of possibly affected accounts.</span> Accounts that had a password changed and have been logged into since the vulnerable version was installed together could <em>potentially</em> be compromised accounts.</p><p><strong>Find potentially compromised accounts</strong></p><p>1. Upgrade Jira Service Management or update your instance with the version-specific JAR file.</p><p>2. Confirm the upgrade task is finished (after Jira restarts) <span class="fabric-editor-annotation">by polling the property </span><span><strong>com.jsm.usertokendeletetask.completed</strong> </span>for the value “TRUE” <br>(A test instance of 200K users took less than 20 minutes).</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-sql">select * from propertyentry where property_key = 'com.jsm.usertokendeletetask.completed';</code></pre> </div> <p>3. Run the following SQL.</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-sql">SELECT CWD_USER.* FROM CWD_USER_ATTRIBUTES JOIN CWD_USER ON CWD_USER.ID = CWD_USER_ATTRIBUTES.USER_ID WHERE (USER_ID in (SELECT USER_ID FROM cwd_user_attributes WHERE attribute_name='password.reset.after.vulnerable.install'))</code></pre> </div> <p><strong>Verify (and correct) email addresses</strong></p><p>Using this list, verify that the email addresses associated with the accounts have not been changed by a possible attacker:</p><ul class="ak-ul"><li><p>For internal users, verify the correct e<span class="fabric-editor-annotation">mail</span> domain</p></li><li><p>For publicly signed-up users, verify that the username is identical to the email address</p></li></ul><p><strong>Force password change</strong></p><p><u>Multi-node Data Center (command-line ONLY)</u></p> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p>This needs to be performed<span class="fabric-editor-annotation"> on all nodes</span>.</p> </div> </div><p>We recommend you force a password change for all users identified as potentially <span class="fabric-editor-annotation">compromised, so</span> it is critical to ensure their email addresses are correct.</p><p>You can force a password change on each user via <code>PUT /rest/api/2/user/password</code> see: <a rel="nofollow" class="external-link" href="https://docs.atlassian.com/software/jira/docs/api/REST/9.5.0/#api/2/user-changeUserPassword">https://docs.atlassian.com/software/jira/docs/api/REST/9.5.0/#api/2/user-changeUserPassword</a></p><p>Example cURL request:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">curl --location --request PUT 'http://NODE_IP/rest/api/2/user/password?username=USERNAME' \ --header 'Authorization: YOUR_AUTH_INFO' \ --header 'Content-Type: application/json' \ --data-raw '{ "password": "NEW_PASSWORD" }'</code></pre> </div> <p><br></p><p>This forces the session to expire, effectively <span class="fabric-editor-annotation">logging out any potential </span>attacker. Subsequently, inform any affected users to recover their account via the <span class="code">Forget Password</span> workflow.</p><p><u>Server or single-node Data Center (UI option)</u></p><ol class="ak-ol"><li><p>Navigate to User Management, <code>jiraBaseUrl/secure/admin/user/UserBrowser.jspa</code></p></li><li><p>Search and select using the username.</p></li></ol><p><strong>Additional investigation</strong></p><p>You can also navigate to a user’s public profile and look into the activity stream to verify recent interactions with Jira tickets:</p><pre><code><jiraBaseUrl>/jira/secure/ViewProfile.jspa?name=customer</code></pre><h2 id="FAQforCVE202322501-Myinstancehasbeencompromised,whatshouldIdo?">My instance has been compromised, what should I do?</h2><p>Unfortunately, Atlassian cannot confirm if a customer's instance has been compromised. We strongly recommend involving your local security team for further investigation. If it is determined that your Jira Service Management Server/DC instance has been compromised, our advice is to immediately shut down and disconnect the server from the network/Internet. Also, you may want to immediately shut down any other systems which potentially share a user base or have common username/password combinations with the compromised system. Before doing anything else  you will need to work with your local security team to identify the scope of the breach and your recovery options.</p><h2 id="FAQforCVE202322501-Mysoftwaremaintenancehasexpired,doIneedtorenewittoinstallthepatch/upgrade?">My software maintenance has expired, do I need to renew it to install the patch/upgrade?</h2><p>Yes, every upgrade requires a license that was active when that version was released (ie. if the license expired on the 25th, an upgrade to a release made on the 26th would not work). The products will block the upgrades if the license is not valid.</p><h2 id="FAQforCVE202322501-Iwasn'tmadeawareofthevulnerability,howandwhenwasthiscommunicatedbyAtlassian?">I wasn't made aware of the vulnerability, how and when was this communicated by Atlassian?</h2><p>An alert was sent out to all customers subscribed to the product technical alerts list, after we have developed a fix. You can check your membership of that list by going to <a rel="nofollow" class="external-link" href="https://my.atlassian.com/email">https://my.atlassian.com/email</a>. </p><h2 id="FAQforCVE202322501-Iupdatedmyinstancewiththeversion-specificJARfiletomitigatethevulnerabilitybutmyInstanceHealthCheckviatheAtlassianSupportToolsplugincontinuestodisplaythatmyinstanceisaffected,whyisthat?">I updated my instance with the version-specific JAR file to mitigate the vulnerability but my Instance Health Check via the Atlassian Support Tools plugin continues to display that my instance is affected, why is that?</h2><p>The Instance Health Check is solely based on application version so your application is safe if it has been updated with <span class="fabric-editor-annotation">the version-specific JAR file according to the instructions </span>included in the advisory, located <a rel="nofollow" href="https://confluence.atlassian.com/x/GnHbRg">here</a>.</p><p><br></p><p><code> </code></p> </div> </div> <div class="content-page-last-modified-date"> Last modified on Feb 10, 2023 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">© <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.33/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1E5DC2BC85140C098A2&pageId=1189797488&spaceKey=KB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>