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<div class="yui3-g-r hco">  <div class="hsb"> <form name="landingSearch" id="landingSearch" action="/web/20140702231921/https://help.yahoo.com/kb/index" onsubmit="return isValidSearch();"> <input type="hidden" name="page" value="answers"/> <input type="hidden" name="startover" value="y"/> <input type="hidden" name="y" value="PROD"/> <input type="hidden" name="source" value="home.landing_search"/> <input type="hidden" name="locale" value="en_US"/> <input id="searchInput" type="text" name="question_box" autocomplete="off" title="Search input" value="" onblur="blurSearchHelp()" onfocus="focusSearchHelp();"/> <a href="#" title="Click to search" onclick="if (isValidSearch()) document.landingSearch.submit();" id="srch-btn">Search Help</a> </form> </div>  <div class="pli"> <div class="pit"> <h1> How can we help you today? </h1> <h2> Answering your questions and providing support when you need it. </h2>      <div class="qlb nhl"> <div class="h3"> Need Help Logging In? </div> <h3> <p>Get online assistance -</p> <a href="https://web.archive.org/web/20140702231921/https://edit.yahoo.com/forgotroot/" title="give us your details to get started." ywaactionid="13" onclick="sendYWAAction('13')"> give us your details to get started. </a> </h3> <b class="shd"></b> </div> </div> </div>  <div class="yui3-u-1"> <div class="yui3-u-1"> <div class="ttl"> <h2>Help by Topic <b>|</b></h2> <h3>Choose the topic that you need help with</h3> </div>  <div id="toptab" class="yui-navset"> <div id="carousaldiv" class="yui-skin-sam tcar" style="display:none;"> <div id="container"> <ol id="carousel" class="yui-nav"> <li class="top_passwd selected"> <a href="#top_passwd" onclick="captureHelpByTopicClick('','','Can\'t access account'); return true;"> <em><b></b></em> <span>Can't access account</span> </a> </li> <li class="top_abs"> <a href="#top_abs" onclick="captureHelpByTopicClick('','','Suspicious activity and spam'); return true;"> <em><b></b></em> <span>Suspicious activity and spam</span> </a> </li> <li class="top_orgmail"> <a href="#top_orgmail" onclick="captureHelpByTopicClick('','','Organize and restore messages'); return true;"> <em><b></b></em> <span>Organize and restore messages</span> </a> </li> <li class="top_dlinst"> <a href="#top_dlinst" onclick="captureHelpByTopicClick('','','Download and install'); return true;"> <em><b></b></em> <span>Download and install</span> </a> </li> <li class="top_blg"> <a href="#top_blg" onclick="captureHelpByTopicClick('','','Billing'); return true;"> <em><b></b></em> <span>Billing</span> </a> </li> <li class="top_onsafe"> <a href="#top_onsafe" onclick="captureHelpByTopicClick('','','Security and safety'); return true;"> <em><b></b></em> <span>Security and safety</span> </a> </li> <li class="top_text"> <a href="#top_text" onclick="captureHelpByTopicClick('','','Sending and receiving email/chat'); return true;"> <em><b></b></em> <span>Sending and receiving email/chat</span> </a> </li> <li class="top_comments"> <a href="#top_comments" onclick="captureHelpByTopicClick('','','Comments and sharing'); return true;"> <em><b></b></em> <span>Comments and sharing</span> </a> </li> <li class="top_comissue"> <a href="#top_comissue" onclick="captureHelpByTopicClick('','','Errors and alerts'); return true;"> <em><b></b></em> <span>Errors and alerts</span> </a> </li> <li class="top_score"> <a href="#top_score" onclick="captureHelpByTopicClick('','','Fantasy team management and scoring'); return true;"> <em><b></b></em> <span>Fantasy team management and scoring</span> </a> </li> <li class="top_popimap"> <a href="#top_popimap" onclick="captureHelpByTopicClick('','','POP and IMAP'); return true;"> <em><b></b></em> <span>POP and IMAP</span> </a> </li> <li class="top_attach"> <a href="#top_attach" onclick="captureHelpByTopicClick('','','Attachments and photos'); return true;"> <em><b></b></em> <span>Attachments and photos</span> </a> </li> <li class="top_access"> <a href="#top_access" onclick="captureHelpByTopicClick('','','Accessibility'); return true;"> <em><b></b></em> <span>Accessibility</span> </a> </li> <li class="top_prefstg"> <a href="#top_prefstg" onclick="captureHelpByTopicClick('','','Settings and preferences'); return true;"> <em><b></b></em> <span>Settings and preferences</span> </a> </li> <li class="top_vid"> <a href="#top_vid" onclick="captureHelpByTopicClick('','','Video'); return true;"> <em><b></b></em> <span>Video</span> </a> </li> </ol> </div> </div>     <div class="yui-content">  <div id="top_passwd"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Can't access account</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/confirm-identity-pop-up-message-sln8923.html?impressions=true">"Confirm your identity" pop-up message</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-locked-sln2069.html?impressions=true">Account Locked</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/recovering-lost-forgotten-password-sln2047.html?impressions=true">Recovering a lost or forgotten password</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/search-yahoo-sln3722.html?impressions=true">Search for your Yahoo ID</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/recover-password-mobile-device-sln14698.html?impressions=true">Recover your password on a mobile device</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/restore-email-contacts-mail-settings-sln2160.html?impressions=true">Restore email, contacts, and mail settings</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/guidelines-posting-comments-yahoo-sln2292.html?impressions=true">Guidelines for posting comments on Yahoo</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/support-free-charge-yahoo-sln6349.html?impressions=true">Support is always free of charge from Yahoo</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/creating-secure-strong-password-sln3012.html?impressions=true">Creating a secure, strong password</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-hacked-sln2090.html?impressions=true">How to tell if your account was hacked</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> <div class="qlb"> <div class="h3"> Quick Links </div> <ul> <li> <a href="https://web.archive.org/web/20140702231921/https://help.yahoo.com/kb/index?page=home&locale=en_US" title="Call 1-800-318-0612 for Login Help" ywaactionid="" onclick="sendYWAAction('')"> Call 1-800-318-0612 for Login Help </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://io.help.yahoo.com/contact/index?locale=en_US&page=contact" title="Contact Us for Product Issues" ywaactionid="" onclick="sendYWAAction('')"> Contact Us for Product Issues </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/http://answers.yahoo.com/dir/index?sid=396546089" title="Ask the Community" ywaactionid="4" onclick="sendYWAAction('4')"> Ask the Community </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://twitter.com/YahooCare" title="Yahoo Customer Care on Twitter" ywaactionid="21" onclick="sendYWAAction('21')"> Yahoo Customer Care on Twitter </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://www.facebook.com/YahooCustomerCare" title="Yahoo Customer Care on Facebook" ywaactionid="16" onclick="sendYWAAction('16')"> Yahoo Customer Care on Facebook </a> </li> </ul> </div> <script> function sendYWAAction(actionnumber) { var platform = "inquira"; var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } </script> </div> </div> </div>   <div id="top_abs"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Suspicious activity and spam</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-locked-sln2069.html?impressions=true">Account Locked</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-sending-spam-sln3417.html?impressions=true">My account is sending spam</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/restore-email-contacts-mail-settings-sln2160.html?impressions=true">Restore email, contacts, and mail settings</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/guidelines-posting-comments-yahoo-sln2292.html?impressions=true">Guidelines for posting comments on Yahoo</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/check-recently-accessed-account-sln2073.html?impressions=true">Check who has recently accessed your account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-domainkeys-identified-mail-detect-forged-emails-sln3282.html?impressions=true">Yahoo uses DomainKeys Identified Mail to detect forged emails</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-hacked-sln2090.html?impressions=true">How to tell if your account was hacked</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-sending-spam-sln2159.html?impressions=true">Account keeps sending spam</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/blocking-email-addresses-domains-sending-emails-sln3228.html?impressions=true">Blocking email addresses or domains from sending you emails</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/security-questions-reset-password-sln2824.html?impressions=true">I can't use my security questions to reset my password</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_orgmail"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Organize and restore messages</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/recovering-deleted-messages-sln4849.html?impressions=true">Recovering deleted messages</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/overview-yahoo-mail-sln15897.html?impressions=true">Overview of Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/conversations-yahoo-mail-sln15878.html?impressions=true">Conversations in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/background-theme-yahoo-mail-sln15850.html?impressions=true">Change the background and theme in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/sort-messages-yahoo-mail-sln15859.html?impressions=true">Sort messages in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/folders-yahoo-mail-sln22020.html?impressions=true">Folders in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/search-messages-yahoo-mail-sln16065.html?impressions=true">Search for messages in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/filters-yahoo-mail-sln15994.html?impressions=true">Filters in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/restore-email-contacts-mail-settings-sln2160.html?impressions=true">Restore email, contacts, and mail settings</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/restore-missing-emails-sln2552.html?impressions=true">Restore missing emails or IMs</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_dlinst"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Download and install</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/started-webcam-yahoo-messenger-sln1535.html?impressions=true">Getting started using your webcam with Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/fix-yahoo-messenger-problems-sln480.html?impressions=true">Fix Yahoo Messenger problems</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/started-yahoo-messenger-sln1655.html?impressions=true">Get started with Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/fix-issues-yahoo-mobile-webpages-sln3719.html?impressions=true">How to fix issues with Yahoo mobile webpages</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/set-yahoo-mail-mobile-device-pop-imap-sln3697.html?impressions=true">Set up Yahoo Mail on a mobile device with POP or IMAP</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/install-upgrade-yahoo-messenger-sln470.html?impressions=true">Install or upgrade Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/error-messages-installing-downloading-yahoo-messenger-sln20.html?impressions=true">Error messages when installing or downloading Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/uninstall-yahoo-messenger-sln1486.html?impressions=true">Uninstall Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/webcam-errors-yahoo-messenger-sln264.html?impressions=true">Webcam Errors in Yahoo Messenger 9</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-messenger-videos-sln14213.html?impressions=true">Yahoo Messenger Videos</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_blg"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Billing</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/check-yahoo-phone-account-balance-sln1398.html?impressions=true">How to check Yahoo! Phone Out account balance</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/cancel-yahoo-small-business-plan-sln17047.html?impressions=true">Cancel your Yahoo Small Business plan</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/plan-lapse-domain-registration-expired-back-sln17054.html?impressions=true">I let my plan lapse, and my domain registration expired. How can I get it back?</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/text-message-data-charges-sln1480.html?impressions=true">Text Message and Data Charges</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/edit-credit-card-information-sln1668.html?impressions=true">Edit credit card information</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/reviewing-billing-history-sln18493.html?impressions=true">Reviewing your Billing History</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/changing-small-business-plan-sln18213.html?impressions=true">Changing Small Business plan</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/cancel-yahoo-local-listing-dashboard-sln17734.html?impressions=true">If I cancel my Yahoo Local Listing, will I still have a Dashboard?</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/find-plan-renewal-date-amount-sln17042.html?impressions=true">How do I find my plan renewal date and amount?</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/update-billing-information-sln17039.html?impressions=true">Update my billing information</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_onsafe"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Security and safety</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-sending-spam-sln3417.html?impressions=true">My account is sending spam</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/guidelines-posting-comments-yahoo-sln2292.html?impressions=true">Guidelines for posting comments on Yahoo</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-hacked-sln2090.html?impressions=true">How to tell if your account was hacked</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-ssl-encryption-protect-account-sln2050.html?impressions=true">How Yahoo uses SSL encryption to protect your account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-prompt-password-sln2053.html?impressions=true">Why Yahoo may prompt you to change your password</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-sending-spam-sln2159.html?impressions=true">Account keeps sending spam</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/account-hacked-sln2551.html?impressions=true">How an account can be hacked</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/report-inappropriate-comment-abuse-sln6657.html?impressions=true">Report an inappropriate comment or abuse</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/safeguarding-yahoo-account-sln2080.html?impressions=true">Safeguarding your Yahoo Account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/protect-phishing-spoofing-sln2092.html?impressions=true">Protect yourself from "phishing" and "spoofing"</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_text"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Sending and receiving email/chat</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/securing-hacked-yahoo-account-sln3516.html?impressions=true">Securing a hacked Yahoo account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/fixing-common-problems-yahoo-mail-sln3223.html?impressions=true">Fixing common problems in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/email-program-yahoo-mail-sln15404.html?impressions=true">Using an email program to read Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/receiving-emails-sln3517.html?impressions=true">Not receiving emails</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/blocking-email-addresses-domains-sending-emails-sln3228.html?impressions=true">Blocking email addresses or domains from sending you emails</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/pop-yahoo-mail-windows-live-mail-sln3285.html?impressions=true">Using POP with Yahoo Mail in Windows Live Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/report-spam-hacked-accounts-phishing-scams-yahoo-sln3402.html?impressions=true">Report spam, hacked accounts, and phishing scams to Yahoo</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/supported-wireless-carriers-countries-sms-text-messaging-sln1776.html?impressions=true">Supported wireless carriers and countries for SMS text messaging</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/changing-photos-contacts-sln5757.html?impressions=true">Changing photos for Contacts</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/attaching-files-email-sln3408.html?impressions=true">Attaching files to an email</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_comments"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Comments and sharing</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/guidelines-posting-comments-yahoo-sln2292.html?impressions=true">Guidelines for posting comments on Yahoo</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-notifications-sln6432.html?impressions=true">Yahoo notifications</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/missing-unable-find-comments-sln5873.html?impressions=true">Missing or unable to find your comments</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/link-unlink-yahoo-account-facebook-twitter-social-networks-sln3576.html?impressions=true">Link and unlink your Yahoo account with Facebook, Twitter, and other social networks</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/top-contributor-badge-sln9154.html?impressions=true">About the top contributor badge</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/report-inappropriate-comment-abuse-sln6657.html?impressions=true">Report an inappropriate comment or abuse</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/post-comment-sln8447.html?impressions=true">Post a Comment</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/block-notifications-sln6459.html?impressions=true">How do I block notifications?</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/remove-comment-youve-made-sln2852.html?impressions=true">Remove a comment you've made</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/missing-unable-find-comments-sln2831.html?impressions=true">Missing or unable to find your comments</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_comissue"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Errors and alerts</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/error-account-temporarily-blocked-sending-messages-sln3406.html?impressions=true">Error: Account temporarily blocked from sending messages</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/temporary-error-sln3543.html?impressions=true">Temporary Error 14</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/temporary-error-sln3549.html?impressions=true">Temporary Error 15</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/receiving-emails-sln3517.html?impressions=true">Not receiving emails</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/send-forward-reply-emails-sln3569.html?impressions=true">Can't send, forward, or reply to emails</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/temporary-error-sln3554.html?impressions=true">Temporary Error 2</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/temporary-error-sln3564.html?impressions=true">Temporary Error 8</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/temporary-error-sln3553.html?impressions=true">Temporary Error 19</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/messages-missing-inbox-folder-sln4538.html?impressions=true">Messages are missing from the inbox or another folder</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/taking-screenshots-sln1470.html?impressions=true">Taking screenshots</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_score"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Fantasy team management and scoring</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/custom-team-images-logos-sln14315.html?impressions=true">Custom team images and logos</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/disabled-list-roster-spot-fantasy-baseball-sln6863.html?impressions=true">The Disabled List (DL) roster spot in Fantasy Baseball</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/cut-list-fantasy-baseball-sln6933.html?impressions=true">"Can't Cut" List for Fantasy Baseball</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/keeper-league-basics-sln6286.html?impressions=true">Keeper league basics</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/adding-position-fantasy-baseball-sln14646.html?impressions=true">Adding the NA position in Fantasy Baseball</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/updating-fantasy-team-logos-gravatar-sln14202.html?impressions=true">Updating fantasy team logos with Gravatar</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/head-to-head-regular-season-tiebreakers-fantasy-basketball-sln6830.html?impressions=true">Head-To-Head regular season tiebreakers for Fantasy Basketball</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/gravatars-sln12756.html?impressions=true">Using Gravatars</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/tiebreakers-fantasy-hockey-sln6832.html?impressions=true">Tiebreakers in Fantasy Hockey</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/find-leagues-position-scoring-settings-sln6133.html?impressions=true">Find your league's position and scoring settings</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_popimap"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>POP and IMAP</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/access-yahoo-mail-account-mail-program-sln3255.html?impressions=true">Access your Yahoo Mail account with another mail program</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/unable-sign-yahoo-account-sln2051.html?impressions=true">Unable to sign in to my Yahoo account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/pop-yahoo-mail-microsoft-outlook-sln3216.html?impressions=true">Using POP with Yahoo Mail in Microsoft Outlook 2007</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/access-yahoo-mail-microsoft-outlook-sln3285.html?impressions=true">Access Yahoo Mail in Microsoft Outlook 2007</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/access-yahoo-mail-outlook-express-sln3213.html?impressions=true">Access Yahoo Mail using Outlook Express</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/fix-yahoo-mail-sending-receiving-problems-pop-mail-clients-sln3792.html?impressions=true">Fix Yahoo Mail sending and receiving problems with POP mail clients</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/imap-server-settings-sln4075.html?impressions=true">IMAP server settings</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/differences-pop-imap-sln3769.html?impressions=true">Differences between POP and IMAP</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/error-server-unavailable-accessing-yahoo-ios-devices-sln8834.html?impressions=true">Error: "Server Unavailable" when accessing Yahoo on iOS devices</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/access-yahoo-mail-mac-mail-osx-sln4746.html?impressions=true">Access Yahoo Mail using Mac Mail (for OSX v.10.5 or 10.6)</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_attach"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Attachments and photos</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/problems-attaching-downloading-files-yahoo-mail-sln3222.html?impressions=true">Problems attaching or downloading files in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/changing-photos-contacts-sln5757.html?impressions=true">Changing photos for Contacts</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/attaching-files-email-sln3408.html?impressions=true">Attaching files to an email</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/attaching-large-files-dropbox-sln7077.html?impressions=true">Attaching large files using Dropbox</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-mail-videos-sln9149.html?impressions=true">Yahoo Mail Videos</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/unable-attach-folder-sln6030.html?impressions=true">Unable to attach a folder</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/find-attachments-yahoo-mail-sln6712.html?impressions=true">Find attachments in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/download-email-attachments-sln3390.html?impressions=true">Download email attachments</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/overview-photos-folder-sln5517.html?impressions=true">Overview of the Photos folder</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/disallowed-attachment-file-types-sln2488.html?impressions=true">Disallowed attachment file types</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_access"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Accessibility</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/accessibility-features-yahoo-mail-sln3581.html?impressions=true">Use accessibility features to read your Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/number-emails-page-sln5543.html?impressions=true">Change the number of emails per page</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/compose-send-email-mouse-sln3583.html?impressions=true">How to compose and send an email without using a mouse</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/checking-email-screenreader-sln3582.html?impressions=true">Checking email using a screenreader</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/supported-screenreaders-browsers-sln3580.html?impressions=true">Supported screenreaders and browsers</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/overview-accessibility-features-persons-disabilities-sln3579.html?impressions=true">Overview of accessibility features for persons with disabilities</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/tips-navigating-yahoo-mail-mouse-sln3370.html?impressions=true">Tips for navigating through Yahoo Mail without a mouse</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/navigate-widgets-sln3369.html?impressions=true">How to navigate using widgets</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/overview-yahoo-mail-android-mobile-browsers-sln7843.html?impressions=true">Overview of Yahoo Mail for Android mobile browsers</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/switch-yahoo-mail-accounts-yahoo-mail-android-sln13883.html?impressions=true">Switch between Yahoo Mail accounts on the Yahoo Mail app for Android</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_prefstg"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Settings and preferences</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/closing-yahoo-account-sln2044.html?impressions=true">Closing your Yahoo account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-requesting-mobile-number-sln14535.html?impressions=true">Yahoo requesting your mobile number</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/browsers-cache-cookies-sln4525.html?impressions=true">Clear your browser's cache and cookies</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/restoring-missing-emails-sln2552.html?impressions=true">Restoring missing emails or IMs</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/adding-alternate-email-address-mobile-number-account-sln2058.html?impressions=true">Adding an alternate email address or mobile number to your account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/securing-hacked-yahoo-account-sln3516.html?impressions=true">Securing a hacked Yahoo account</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/fixing-common-problems-yahoo-mail-sln3223.html?impressions=true">Fixing common problems in Yahoo Mail</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/changing-security-questions-sln2031.html?impressions=true">Changing your security questions</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-email-address-sln2059.html?impressions=true">Can I change my Yahoo ID or email address?</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/editing-yahoo-account-information-sln2717.html?impressions=true">Editing your Yahoo Account Information</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_vid"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Video</strong></h3> <div class="dcol"> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/differences-video-calling-webcam-sharing-sln1643.html?impressions=true">Differences between video calling and webcam sharing</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/started-webcam-yahoo-messenger-sln1535.html?impressions=true">Getting started using your webcam with Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/view-share-webcams-sln338.html?impressions=true">View and share webcams</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/webcam-found-connected-errors-sln1019.html?impressions=true">No webcam found, not connected errors</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/troubleshooting-image-issues-webcam-video-calling-sln1289.html?impressions=true">Troubleshooting image issues for webcam and video calling</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/fix-yahoo-messenger-problems-sln480.html?impressions=true">Fix Yahoo Messenger problems</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/webcam-requirements-yahoo-messenger-sln1299.html?impressions=true">Webcam Requirements for Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-mail-videos-sln9149.html?impressions=true">Yahoo Mail Videos</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/optimize-video-sound-quality-calls-yahoo-messenger-sln1499.html?impressions=true">Optimize video and sound quality for calls in Yahoo Messenger</a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/make-yahoo-messenger-recognize-webcam-sln1726.html?impressions=true">How to make Yahoo Messenger recognize a new webcam</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>  </div>  </div>  </div>  </div>   <div class="yui3-u-1"> <div class="ttl"> <h2>Help by Product <b>|</b></h2> <h3>Choose the product that you need help with</h3> </div>    <div class="tcar pcar"> <div> <ol> <li class="prod_acct"> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-account"> <em><b></b></em> <span>My Account</span> </a> </li> <li class="prod_mail_ml"> <a href="/web/20140702231921/https://help.yahoo.com/kb/mail-for-desktop"> <em><b></b></em> <span>Yahoo Mail</span> </a> </li> <li class="prod_msng_msng115"> <a href="/web/20140702231921/https://help.yahoo.com/kb/messenger-11.5"> <em><b></b></em> <span>Messenger</span> </a> </li> <li class="prod_sports_spnews"> <a href="/web/20140702231921/https://help.yahoo.com/kb/sports-news"> <em><b></b></em> <span>Sports</span> </a> </li> <li class="prod_srch"> <a href="/web/20140702231921/https://help.yahoo.com/kb/search"> <em><b></b></em> <span>Search</span> </a> </li> <li class="ic5"> <a href="javascript:void(0)" id="showprod"> <em><b></b></em> <span>More products</span> </a> </li> </ol>     </div> <p> <span><b></b><a href="index?page=language&locale=en_US">Choose Language</a></span> </p> </div> <div class="alph"> <div id="mp1" class="mpl hide"><a href="javascript:void(0);" id="closealp" class="clp"><b>Close</b></a> <div class="alp"> <h2>Products and Services</h2> <ul> <li> <a href="https://web.archive.org/web/20140702231921/http://help.yahoo.com/advertisinginsights/index?page=home&locale=en_US"> <span>Advertising Insights</span> </a> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/answers"> <span>Answers</span> </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://help.yahoo.com/apt/index?page=home"> <span>Apt</span> </a> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/autos"> <span>Autos</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/aviate"> <span>Aviate</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-business-mail"> <span>Business Email</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-commerce-central"> <span>Commerce Central</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/connected-tv"> <span>Connected TV</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-domains"> <span>Domains</span> </a> </li> </ul> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/finance"> <span>Finance</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/flickr"> <span>Flickr</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/games"> <span>Games</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/groups"> <span>Groups</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/homes"> <span>Homes</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/local"> <span>Local</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/maps"> <span>Maps</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-merchant-solutions"> <span>Merchant Solutions</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/mobile"> <span>Mobile</span> </a> </li> </ul> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/movies"> <span>Movies</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/music"> <span>Music</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/my-yahoo"> <span>My Yahoo</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/news"> <span>News</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/postmaster"> <span>Postmaster</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/profile"> <span>Profile</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/screen"> <span>Screen</span> </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://help.yahoo.com/l/us/yahoo/ysm/index.html"> <span>Search marketing</span> </a> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/shine"> <span>Shine</span> </a> </li> </ul> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/shopping"> <span>Shopping</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-small-business"> <span>Small Business</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/toolbar"> <span>Toolbar</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/travel"> <span>Travel</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/tv"> <span>TV</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/wallet"> <span>Wallet</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/weather"> <span>Weather</span> </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://help.yahoo.com/l/us/yahoo/ywa/"> <span>Web Analytics</span> </a> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-web-hosting"> <span>Web Hosting</span> </a> </li> </ul> <ul> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/world-soccer-pickem"> <span>World Soccer Pick'em</span> </a> </li> <li> <a href="https://web.archive.org/web/20140702231921/https://help.yahoo.com/adv/yahoo-ad-manager"> <span>Yahoo Ad Manager</span> </a> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-celebrity"> <span>Yahoo Celebrity</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-extensions"> <span>Yahoo Extensions</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-homepage"> <span>Yahoo homepage</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-magazines"> <span>Yahoo Magazines</span> </a> </li> <li> <a href="/web/20140702231921/https://help.yahoo.com/kb/yahoo-publishing"> <span>Yahoo Publishing</span> </a> </li> <i></i> </div> </div> </div> </div>    <div id="footer">   <a href="https://web.archive.org/web/20140702231921/https://info.yahoo.com/privacy/us/yahoo/">Privacy</a> | <a href="https://web.archive.org/web/20140702231921/https://info.yahoo.com/legal/us/yahoo/utos/en-us">Terms</a> 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