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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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LiveAgentiga paremad kliendikogemused, tasuta prooviperiood, kiire ja usaldusväärne." hreflang="et" onover-preload="1">Reaalajas vestlus<div class="menu-item-description">Turu kiireim reaalajas vestlus</div></a></li> </ul> </li> <li id="menu-item-369627" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369627"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-902464" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902464"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#thumbsup"></use></svg><a href="https://www.liveagent.ee/sotsiaal-meedia-klienditeenindus/" title="LiveAgent pakub tõhusat sotsiaalmeedia klienditeeninduse tarkvara, mis koondab kõik teie brändi sotsiaalmeedia teavitused ühte universaalsesse postkasti. Hallake hõlpsasti Facebooki, Instagrami, Twitteri, Viberi ja WhatsAppi taotlusi ilma paigaldustasuta ning vajaduseta krediitkaardi järele. Alustage 14- või 30-päevase tasuta prooviperioodiga ja tõstke oma klienditeeninduse tase uutele kõrgustele. Liituge paljude rahulolevate ettevõtetega, kes usaldavad LiveAgenti, ja nautige 24/7 kliendituge." hreflang="et" onover-preload="1">Sotsiaalmeedia<div class="menu-item-description">Vastake oma jälgijatele otse LiveAgentist</div></a></li> <li id="menu-item-695176" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695176"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#phone"></use></svg><a href="https://www.liveagent.ee/parim-konekeskuse-tarkvara/" title="Proovige LiveAgenti parimat kõnekeskuse tarkvara! Kristallselge heli, täiustatud funktsioonid, tasuta prooviperiood ja 24/7 tugi!" hreflang="et" onover-preload="1">Kõnekeskus<div class="menu-item-description">Sisseehitatud kõnekeskuse tarkvara</div></a></li> <li id="menu-item-970826" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970826"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#lightbulb"></use></svg><a href="https://www.liveagent.ee/liveagent-teadmusbaasi-tarkvara/" title="Looge hõlpsasti teadmistebaas ja KKK-d LiveAgenti tarkvaraga. Tasuta prooviperiood, 24/7 tugi, ei vaja krediitkaarti!" hreflang="et" onover-preload="1">Teadmusbaas<div class="menu-item-description">Paku iseteenindusvõimalusi</div></a></li> </ul> </li> <li id="menu-item-369628" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369628"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">Kasutage</a> <ul class="sub-menu"> <li id="menu-item-454269" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-454269"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-business-solutions"></use></svg><a href="/ettevote/" title="Kohandatav ja skaleeruv LiveAgenti tarkvara tõstab rahulolu ja tulu. Alustage tasuta prooviperioodiga, krediitkaarti pole vaja!" hreflang="et" onover-preload="1">Ärilahendused<div class="menu-item-description">Erinevad ettevõtted, erinevad lahendused</div></a></li> <li id="menu-item-454270" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-454270"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#shop"></use></svg><a href="/toostus/" title="Avastage, kuidas LiveAgent muudab klienditoe sujuvamaks igas tööstusharus. 30-päevane tasuta prooviperiood, krediitkaarti pole vaja!" hreflang="et" onover-preload="1">Tööstuslahendused<div class="menu-item-description">LiveAgenti kohandamine oma tööstusharule</div></a></li> <li id="menu-item-749475" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-749475"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-use-cases"></use></svg><a href="/edulood/" title='Avasta LiveAgenti edulood! Õpi, kuidas ettevõtted üle maailma parandavad rahulolu, suurendavad tulu ja lojaalsust. Loe lähemalt!"' hreflang="et" onover-preload="1">Kasutusjuhud<div class="menu-item-description">Üks toode, mitu kasutusjuhtu</div></a></li> </ul> </li> <li id="menu-item-369632" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369632"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">Integratsioonid</a> <ul class="sub-menu"> <li id="menu-item-951156" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951156"><a href="https://www.liveagent.ee/integratsioonid/whatsapp/" title="Integreeri WhatsApp LiveAgentiga ja hallake kliendisõnumeid tõhusalt otse oma piletisüsteemist. Alustage tasuta prooviperioodiga!" hreflang="et" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454276" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454276"><a href="https://www.liveagent.ee/integratsioonid/wordpress/" title="Integreeri LiveAgent WordPressiga, lisa live-vestluse nupp ja paku reaalajas tuge klientidele. Lihtne seadistamine, tasuta prooviperiood!" hreflang="et" onover-preload="1">WordPress</a></li> <li id="menu-item-951157" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-951157"><a href="https://www.liveagent.ee/integratsioonid/prestashop/" title="Integreeri Prestashop LiveAgentiga, et pakkuda kiiret kliendituge, hallata tellimusi ja lisada live vestluse nupp oma e-poele lihtsalt!" hreflang="et" onover-preload="1">Prestashop</a></li> <li id="menu-item-454277" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454277"><a href="https://www.liveagent.ee/integratsioonid/magento/" title="Integreeri Magento 2 LiveAgentiga, et lihtsustada kliendisuhtlust ja tellimuste haldamist. Proovi tasuta 30 päeva!" hreflang="et" onover-preload="1">Magento</a></li> <li id="menu-item-454278" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454278"><a href="https://www.liveagent.ee/integratsioonid/shopify/" title="Integreeri Shopify LiveAgentiga, et pakkuda reaalajas vestlust, tõsta kliendirahulolu ja muuta külastajad maksvateks klientideks!" hreflang="et" onover-preload="1">Shopify</a></li> <li id="menu-item-454280" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454280"><a href="https://www.liveagent.ee/integratsioonid/mailchimp/" title="Avasta, kuidas integreerida Mailchimp LiveAgenti kaudu, et lihtsustada e-posti turundust ja klienditeenindust. Liitu miljonite rahulolevate kasutajatega, hallates kontakte ja saates isikupärastatud sõnumeid otse piletisüsteemist. Proovi tasuta ja koge kiireid vastuseid ning tõhusat tellimuste haldamist. Alusta kohe ja paranda oma kliendisuhtlust!" hreflang="et" onover-preload="1">Mailchimp</a></li> <li id="menu-item-454275" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454275"><a href="https://www.liveagent.ee/integratsioonid/pipedrive-et/" title="Integreeri PipeDrive LiveAgentiga, et hallata müügivihjeid ja tehinguid, parandada kliendikogemust ja automatiseerida töövooge!" hreflang="et" onover-preload="1">PipeDrive</a></li> <li id="menu-item-454279" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454279"><a href="https://www.liveagent.ee/integratsioonid/slack-et/" title="Integreeri Slack LiveAgentiga, et saada reaalajas teateid piletite kohta, parandada koostööd ja kiirendada klienditeenindust!" hreflang="et" onover-preload="1">Slack</a></li> <li id="menu-item-369634" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-369634"><a href="/integratsioonid/" title="Maksimeeri klienditoe tõhusus LiveAgenti integratsioonidega! Avasta pistikprogrammid ja rakendused oma töövoogude täiustamiseks." hreflang="et" onover-preload="1">Rohkem integratsioone</a></li> </ul> </li> </ul> </li> <li id="menu-item-369636" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369636"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">Ressursid</a> <ul class="sub-menu"> <li id="menu-item-369637" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369637"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">Õpi</a> <ul class="sub-menu"> <li id="menu-item-369651" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-369651"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#graduation"></use></svg><a href="/akadeemia/" title="Avasta LiveAgenti Akadeemia – kõik, mida vajad klienditeeninduse parandamiseks! Õpi tööriistu, parimaid praktikaid ja tõsta teeninduse taset!" hreflang="et" onover-preload="1">Akadeemia<div class="menu-item-description">Hakka klienditoe eksperdiks</div></a></li> <li id="menu-item-369652" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-369652"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-templates"></use></svg><a href="/mallid/" title="Avasta LiveAgenti tasuta e-kirja mallid igaks olukorraks – alusta, lõpeta või kohanda oma kirju professionaalselt ja lihtsalt!" hreflang="et" onover-preload="1">Mallid<div class="menu-item-description">Kohandatavad mallid igaks olukorraks</div></a></li> <li id="menu-item-749476" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-749476"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-checklists"></use></svg><a href="https://www.liveagent.ee/checklists/" title="Avastage LiveAgenti põhjalikud kontrollnimekirjad, mis aitavad tõhusalt planeerida, korraldada ja saavutada edu igas valdkonnas!" hreflang="et" onover-preload="1">Kontrollnimekirjad<div class="menu-item-description">Kuidas käsitleda oma protsesse</div></a></li> </ul> </li> <li id="menu-item-369638" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369638"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-369653" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-369653"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#pencil"></use></svg><a href="/blogi/" title='Klienditeeninduse uudised ja nõuanded lojaalse kliendipõhja loomiseks. Avasta LiveAgenti blogi, et tõsta rahulolu ja produktiivsust!"' hreflang="et" onover-preload="1">Ajaveeb<div class="menu-item-description">Klienditoe ja LiveAgenti uudised</div></a></li> <li id="menu-item-369655" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-369655"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-glossary"></use></svg><a href="/klienditoe-sonastik/" title="Avastage täielik klienditeeninduse terminoloogia sõnastik, mis aitab alustada klienditoe tarkvara ja teeninduse maailmas!" hreflang="et" onover-preload="1">Sõnastik<div class="menu-item-description">Õpi klienditoe terminoloogiat</div></a></li> <li id="menu-item-749565" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-749565"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Tugiportaal<div class="menu-item-description">Õpetlikud artiklid ja juhendid</div></a></li> </ul> </li> <li id="menu-item-369639" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369639"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-369717" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-369717"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-typing-test"></use></svg><a href="https://www.liveagent.ee/kirjutamise-kiiruse-test/" title="Testi oma trükkimiskiirust LiveAgentis! Paranda kiirust, täpsust ja produktiivsust. Tasuta 30-päevane prooviperiood - alusta kohe!" hreflang="et" onover-preload="1">Trükkimistest<div class="menu-item-description">Paranda kirjutamiskiirust</div></a></li> <li id="menu-item-951129" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951129"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-reviews"></use></svg><a href="https://www.liveagent.ee/reviews/" title="Discover in-depth software reviews across categories like CRM, help desk, live chat, and more. Find the best tools for your business!" hreflang="et" onover-preload="1">Arvustused<div class="menu-item-description">Heida pilk tarkvara funktsioonide arvustustele</div></a></li> </ul> </li> <li id="menu-item-369640" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369640"><a href="#" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et">Ettevõte</a> <ul class="sub-menu"> <li id="menu-item-369718" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-369718"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#heart"></use></svg><a href="https://www.liveagent.ee/meist/liveagentist/" title="Discover LiveAgent, the pioneering customer support software founded in 2004 by Viktor and Andrej. Serving over 150 million users globally, LiveAgent combines real-time chat, ticketing, and support features. Join our mission to make exceptional customer service the norm. Start your 14-day free trial and experience innovation today!" hreflang="et" onover-preload="1">Meist<div class="menu-item-description">Avasta toote taga olev meeskond</div></a></li> <li id="menu-item-454290" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454290"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#trophy"></use></svg><a href="https://www.liveagent.ee/auhinnad/" title="Avastage LiveAgenti auhinnatud klienditoe tarkvara, mis on tunnustatud juhtivate B2B ja SaaS organisatsioonide poolt. Nautige 24/7 klienditeenindust, tasuta seadistust ja krediitkaardivaba prooviperioodi. Alustage kohe ja liituge mainekate klientidega nagu Forbes ja Airbus." hreflang="et" onover-preload="1">Auhinnad<div class="menu-item-description">Meie auhinnad & saavutused</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-369650" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-369650"><a href="/funktsioonid/" title="Avastage LiveAgenti kõikvõimsad klienditoe funktsioonid! Mitmekanaliline tugi, automatiseerimine ja tõhusus ühes kohas. Proovige tasuta!" hreflang="et" onover-preload="1">Funktsioonid</a></li> <li id="menu-item-803035" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803035"><a href="/hinnakiri/" title="Taskukohased LiveAgenti plaanid alates $15/kuus! Saa piletisüsteem, reaalajas vestlus, kõnekeskus ja rohkem. Proovi tasuta!" hreflang="et" onover-preload="1">Hinnakiri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prooviperiood/" class="Button Button--outline" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Tasuta Prooviperiood</span> </a> <a href="/sisselogimine/" class="Button Button--login" title="Logige sisse oma LiveAgenti kontole ja hallake klienditoe vestlusi lihtsalt ja tõhusalt. Kiire ja turvaline ligipääs ootab!" hreflang="et" onover-preload="1"> <span>Sisselogimine</span> <span class="tooltip">Sisselogimine</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Kavanda LiveAgenti demo ja avasta, kuidas tõsta klienditeeninduse tõhusust ning parandada kliendikogemust!" hreflang="et" onover-preload="1"> <span>Demo</span> </a> <a href="/prooviperiood/" class="Button Button--outline" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Tasuta Prooviperiood</span> </a> <a href="/sisselogimine/" class="Button Button--login" title="Logige sisse oma LiveAgenti kontole ja hallake klienditoe vestlusi lihtsalt ja tõhusalt. Kiire ja turvaline ligipääs ootab!" hreflang="et" onover-preload="1"> <span>Sisselogimine</span> <span class="tooltip">Sisselogimine</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-et" lang="et"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Euroopa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Aasia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Lähis-Ida</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Ameerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Euroopa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title='LiveAgent - всичко-в-едно софтуер за клиентско обслужване с 30-дневен безплатен тест. Лесен за употреба, без кредитна карта. Започнете днес!"' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/zakaznicka-zkusenost/" title="Zlepšete zákaznickou zkušenost pomocí 6 tipů na efektivní servis. Vyzkoušejte zdarma LiveAgent pro lepší podporu." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="Alt-i-en helpdesk-software: 24/7 support, ingen kreditkortkrav, og 30 dages gratis prøve. Forbedr kundeservice med LiveAgent i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/kundenerfahrung/" title="Erfahren Sie, wie Sie durch exzellenten Kundenservice die Kundenerfahrung verbessern können! Entdecken Sie 6 effektive Tipps zur Optimierung und erfahren Sie, warum steigende Kundenerwartungen einen erstklassigen Service erfordern. Besuchen Sie unsere Seite für umfassende Einblicke und Ressourcen zur Verbesserung Ihres Kundenservices." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </span> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/experiencia-del-cliente/" title="Descubre cómo mejorar la experiencia del cliente con un servicio excepcional. Consejos prácticos para fidelizar y aumentar ingresos." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/le-role-du-service-client-dans-l-experience-client/" title="Découvrez comment améliorer l'expérience client grâce à un service client exceptionnel. Adaptez vos options de support, boostez la résolution au premier contact, et passez à un support proactif avec ces conseils essentiels. Investissez dans votre équipe pour offrir un service omnicanal et fidéliser vos clients. Visitez notre page pour plus d'astuces et démarquez-vous par un excellent service client!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/empeiria-pelati/" title="Ανακαλύψτε πώς η εξυπηρέτηση πελατών βελτιώνει την εμπειρία πελατών! Επενδύστε στην εκπαίδευση της ομάδας σας και αυξήστε την ικανοποίηση και τα έσοδά σας με πρακτικές συμβουλές. Μάθετε περισσότερα τώρα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title='LiveAgent: pružite vrhunsku korisničku podršku uz višekanalni help desk softver. Započnite 30-dnevno besplatno probno razdoblje bez kartice!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/accademia/esperienza-cliente/" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title='Uzlabojiet klientu apkalpošanu ar LiveAgent – viss vienā programmatūra ar 24/7 atbalstu, bezmaksas izmēģinājumu un bez kredītkartes!"' hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/klientu-patirtis/" title="Atraskite 6 būdus, kaip pagerinti klientų aptarnavimą ir patirtį su LiveAgent. Sužinokite daugiau ir patobulinkite savo verslą!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/ugyfel-elmeny/" title="Az ügyfélszolgálat javítja az ügyfélélményt, növeli az elégedettséget és a bevételt. Fedezze fel a tippeket és fejlesztési lehetőségeket!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/academie/klantenervaring/" title="Ontdek hoe klantenservice cruciaal is voor een betere klantenervaring. Leer tips om klanttevredenheid, loyaliteit en omzet te verhogen!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/doswiadczenie-klienta/" title="Poznaj 6 kluczowych wskazówek, jak poprawić obsługę klienta i doświadczenie klienta, zwiększając lojalność i satysfakcję klientów!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/experienta-clienti/" title="Serviciul clienți îmbunătățește experiența clientului, fidelizând și evitând pierderi. Descoperă sfaturi pentru suport optim!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/klientskij-opyt/" title="Узнайте, как улучшить клиентский опыт с помощью 6 советов по обслуживанию: масштабирование поддержки, проактивный подход и многое другое." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title='LiveAgent: Viackanálový softvér zákazníckej podpory s live chatom, AI, 24/7 podporou a 30-dňovou skúšobnou verziou zdarma. Začnite teraz!"' hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/customer-experience/" title="Izboljšajte izkušnje strank s 6 nasveti za storitve. Povečajte zadrževanje in prihodke z boljšo storitvijo. Preizkusite LiveAgent brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Aasia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/guke-tiyan/" title="提升顾客服务，提高体验与忠诚度，推动业务增长。探索6个建议，增强服务水平与顾客满意度。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/customer-experience/" title='Alamin kung paano ang mahusay na customer service ay nagpapabuti sa customer experience. Tuklasin ang 6 na tips para sa masayang customers!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/trai-nghiem-khach-hang/" title="Khám phá vai trò quan trọng của dịch vụ khách hàng trong việc nâng cao trải nghiệm khách hàng với 6 cách cải thiện hiệu quả. Tìm hiểu sự khác biệt giữa dịch vụ và trải nghiệm khách hàng, và tại sao đầu tư vào dịch vụ khách hàng có thể giữ chân khách hàng và tăng doanh thu cho doanh nghiệp." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Lähis-Ida</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/tagrobt-elomlaa/" title="تعلم أهمية خدمة العملاء في تحسين تجربة العملاء وزيادة رضاهم وولائهم. اكتشف 6 نصائح لتعزيز تجربتهم." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Ameerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/customer-experience/" title="Enhance customer experience with expert tips on customer service! Boost satisfaction, retention, and revenue with actionable strategies." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/academia/experiencia-do-cliente/" title='Melhore a experiência do cliente com atendimento excepcional! Dicas práticas para fidelizar, satisfazer e aumentar sua receita. Confira!"' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopeeritud!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.liveagent.ee/akadeemia/kliendikogemus/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.ee/akadeemia/" href="https://www.liveagent.ee/akadeemia/" title="Avasta LiveAgenti Akadeemia – kõik, mida vajad klienditeeninduse parandamiseks! Õpi tööriistu, parimaid praktikaid ja tõsta teeninduse taset!" hreflang="et" onover-preload="1"><span itemprop="name">Akadeemia</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Klienditeeninduse roll kliendikogemuses</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-klienditeeninduse-roll-kliendikogemuses">Klienditeeninduse roll kliendikogemuses</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Klienditeenindus on kriitiline kliendikogemuse parandamiseks. Olulised nõuanded hõlmavad skaleerimist vastavalt vajadustele, klienditoe taotluste mitteignoreerimist, esimese kontakti lahendamise parandamist, mitmekanalise kogemuse pakkumist, proaktiivse toe pakkumist ja meeskonda investeerimist.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategooriad:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.ee/akadeemia/#sissejuhatus" title="Sissejuhatus" hreflang="et" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#tag-solid"></use> </svg> Sissejuhatus </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-the-difference-between-customer-service-and-customer-experience" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Klienditeeninduse ja kliendikogemuse erinevus </span></a><a href="#h-the-rising-importance-of-customer-service" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Klienditeeninduse kasvav tähtsus</span></a><a href="#h-6-customer-service-tips-to-improve-customer-experience" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">6 klienditeeninduse nõuannet kliendikogemuse parandamiseks</span></a><a href="#h-1-scale-your-support-options-to-meet-customers-needs" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">1. Skaleerige oma klienditoe võimalusi vastavalt klientide vajadustele</span></a><a href="#h-2-never-ignore-customer-support-requests" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">2. Ärge kunagi ignoreerige klienditoe taotlusi</span></a><a href="#h-3-improve-your-first-contact-resolution" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">3. Parandage oma esimese kontakti lahendamist</span></a><a href="#h-4-provide-omnichannel-service-experience" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">4. Pakkuge mitmekanalist teeninduskogemust</span></a><a href="#h-5-shift-from-reactive-to-proactive-customer-support" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">5. Üleminek reageerivast klienditoest proaktiivsele klienditoele</span></a><a href="#h-6-invest-in-your-customer-service-team" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">6. Investeerige oma klienditeenindusmeeskonda</span></a><a href="#h-discover-on-your-own" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 class="wp-block-heading" id="h-the-difference-between-customer-service-and-customer-experience">Klienditeeninduse ja kliendikogemuse erinevus </h2> <p>Kuigi klienditeenindust peetakse sageli ekslikult kliendikogemuse sünonüümiks, ei ole need üks ja sama. Kuigi mõlemad viitavad klientidega suhtlemise protsessile, on nende kahe vahel põhimõtteline erinevus:</p> <ul class="wp-block-list" id="block-033db582-ddd4-4a27-ad78-437f24b433a6"> <li><strong>Klienditeenindus</strong> on ettevõtte pingutus selleks, et aidata kliente, kui neil tekivad tema toodete või teenustega seotud probleemid.</li> <li><strong>Kliendikogemus</strong> ehk CX koosneb kõigist ettevõtte ja kliendi vahelistest suhtlustest ja kontaktidest, mis toimuvad igas kokkupuutepunktis kogu kliendi teekonna jooksul ning mida vaadeldakse täielikult kliendi vaatenurgast.</li> </ul> <h2 class="wp-block-heading" id="h-the-rising-importance-of-customer-service">Klienditeeninduse kasvav tähtsus</h2> <p>Tarbijate ootused klienditeenindusele kasvavad aasta-aastalt. <a href="https://info.microsoft.com/rs/157-GQE-382/images/2018StateofGlobalCustomerServiceReport.pdf" target="_blank" rel="noreferrer noopener" title="Rs - 157 GQE 382 - Images - 2018StateofGlobalCustomerServiceReport.pdf">Microsofti 2018. aasta ülemaailmse klienditeeninduse olukorra uuringu</a> kohaselt on 59% tarbija ootused kõrgemad kui aasta tagasi. 61% on kehva klienditeeninduse tõttu isegi kaubamärki vahetanud. Ja ülekaalukas 95% küsitlusele vastanutest nimetas klienditeenindust kui olulist tegurit nende brändi valikul ja lojaalsusel.</p> <p>Tarbijad ootavad kaubamärkidelt mitte ainult suurepärast teenust, vaid nad on ka valmis selle eest maksma. Genesys’i 2018. aasta uuringust “Kliendikogemuse olukord” selgus, et iga kolmas tarbija on valmis maksma rohkem, et saada kõrgemat teenindustaset.</p> <h2 class="wp-block-heading has-text-align-left" id="h-6-customer-service-tips-to-improve-customer-experience">6 klienditeeninduse nõuannet kliendikogemuse parandamiseks</h2> <p>Kuna klienditeenindus on kliendikogemuse (CX) lahutamatu osa, tähendab selle parandamine põhimõtteliselt teie klientide kogemuse parandamist. See on võti rahulolu, kliendihoidmise ja tulude suurendamiseks. Toome välja 6 olulist viisi, kuidas parandada kliendikogemust, pakkudes paremat klienditeenindust:</p> <h3 class="wp-block-heading" id="h-1-scale-your-support-options-to-meet-customers-needs">1. Skaleerige oma klienditoe võimalusi vastavalt klientide vajadustele</h3> <p>Traditsiooniliste tugikanalite pakkumisest enam ei piisa. Microsofti ülemaailmses mitmekanalilise klienditeeninduse aruandes leiti, et enam kui 90% kõigist tarbijatest ootab, et kaubamärgid pakuksid iseteenindusportaali või KKK s-de osa. Sprout Social’i uuringu kohaselt eelistab üle kolmandiku tarbijatest sotsiaalmeediat telefoni- ja e-tugiteenusele. Samas kui Software Advice’i uuring näitas, et 63% millenniumilastest eelistab oma põhilistele klienditoe küsimustele vastamist <a href="https://www.liveagent.ee/funktsioonid/reaalajas-vestluse-funktsioonid/" title="Avastage LiveAgenti reaalajas vestluse funktsioonid, mis aitavad parandada klienditeenindust ja suurendada müüki. Üle 15 funktsiooni, sealhulgas vestlusajalugu ja külastajate jälgimine, muudavad veebikülastajad klientideks. Proovige tasuta 14-päevast prooviperioodi!" hreflang="et" onover-preload="1">reaalajas</a> vestluse kaudu traditsioonilistele kanalitele. Kuna kanalite eelistused võivad suuresti erineda, on oluline teada, kuidas teie kliendid eelistavad teie ettevõttega suhelda.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/3cf74348491abfecad5d593586838840/la-universal-inbox-overview-1024x553.png.webp 1024w, https://www.liveagent.ee/wp/urlslab-download/b35221c52feb2af75d28ce7a4ffbd014/la-universal-inbox-overview-300x162.png.webp 300w, https://www.liveagent.ee/wp/urlslab-download/9749b2c6634cf42f5a98272f983fc16d/la-universal-inbox-overview-768x415.png.webp 768w, https://www.liveagent.ee/wp/urlslab-download/e50c70f0d945b18f2fd9f7b8d8b3e838/la-universal-inbox-overview-1536x829.png.webp 1536w, https://www.liveagent.ee/wp/urlslab-download/5a73f4776424e1b1d4b5e3be7082cbee/la-universal-inbox-overview-93x50.png.webp 93w, https://www.liveagent.ee/wp/urlslab-download/71172fc3eb40cb22c6e6c1be864713f3/la-universal-inbox-overview-46x25.png.webp 46w, https://www.liveagent.ee/wp/urlslab-download/b2e8a5ce9988a4bb67d234b3022dd259/la-universal-inbox-overview-620x335.png.webp 620w, https://www.liveagent.ee/wp/urlslab-download/d9184b7cbcb8fce722eef1530713fa20/la-universal-inbox-overview-700x378.png.webp 700w, https://www.liveagent.ee/wp/urlslab-download/7f5585a8f8632c62b4269ed4c3cfb22f/la-universal-inbox-overview-185x100.png.webp 185w, https://www.liveagent.ee/wp/urlslab-download/5d68e37068861ad3d468391609541094/la-universal-inbox-overview-110x59.png.webp 110w, https://www.liveagent.ee/wp/urlslab-download/02b6da05854824b92403fa993358a135/la-universal-inbox-overview-485x262.png.webp 485w, https://www.liveagent.ee/wp/urlslab-download/e692ae5f12487f455e2269e7cb408368/la-universal-inbox-overview.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/b3787dad9cea87b2005509ee5bb7a6b2/la-universal-inbox-overview-1024x553.png 1024w, https://www.liveagent.ee/wp/urlslab-download/9b57beba175f5fb6abd55b66adc386a3/la-universal-inbox-overview-300x162.png 300w, https://www.liveagent.ee/wp/urlslab-download/6401af6ebe46654be16987677b1c3890/la-universal-inbox-overview-768x415.png 768w, https://www.liveagent.ee/wp/urlslab-download/5a3762eabf0e84f52f2c3d28ba7a88f1/la-universal-inbox-overview-1536x829.png 1536w, https://www.liveagent.ee/wp/urlslab-download/6ebde7d94533cf4d39bdf4aabc7a4cf8/la-universal-inbox-overview-93x50.png 93w, https://www.liveagent.ee/wp/urlslab-download/2ac2e5bb8bcd6d37454bc5cd2689ed96/la-universal-inbox-overview-46x25.png 46w, https://www.liveagent.ee/wp/urlslab-download/5d6af158d876ae98798480939d070cce/la-universal-inbox-overview-620x335.png 620w, https://www.liveagent.ee/wp/urlslab-download/ce629790a7d59611d41cb1135fdbd8dc/la-universal-inbox-overview-700x378.png 700w, https://www.liveagent.ee/wp/urlslab-download/3ceccef0d85f435d67bebd5a7f39ff68/la-universal-inbox-overview-185x100.png 185w, https://www.liveagent.ee/wp/urlslab-download/12d9307363941f0d09aa6556ca834e44/la-universal-inbox-overview-110x59.png 110w, https://www.liveagent.ee/wp/urlslab-download/6bdb36a6c2450d3d1dd9cb45210bc7e2/la-universal-inbox-overview-485x262.png 485w, https://www.liveagent.ee/wp/urlslab-download/faba98763b45d4a8a8311e719b05ff8d/la-universal-inbox-overview.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/3cf74348491abfecad5d593586838840/la-universal-inbox-overview-1024x553.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="553" alt="LiveAgenti universaalse postkasti funktsioon, mis koondab kõik klientide taotlused ühte mugavasse postkasti" class="wp-image-900522" data-src="https://www.liveagent.ee/wp/urlslab-download/b3787dad9cea87b2005509ee5bb7a6b2/la-universal-inbox-overview-1024x553.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture><figcaption class="wp-element-caption">LiveAgent’i pileti näide</figcaption></figure> <h3 class="wp-block-heading" id="h-2-never-ignore-customer-support-requests">2. Ärge kunagi ignoreerige klienditoe taotlusi</h3> <p>Klienditeeninduse taotluste eiramine toob paratamatult kaasa halva kliendikogemuse. Pikemas perspektiivis võib see isegi viia klientide lahkumiseni. <a href="https://www.superoffice.com/blog/customer-service-benchmark-report/" title="Discover how 1,000 companies handle customer service in the 2023 Benchmark Report. Key insights to improve support & boost satisfaction!" hreflang="en">SuperOffice</a> 2018. aasta klienditeeninduse võrdlusaruandest selgus, et 62% ettevõtetest ei reageeri klienditeeninduse päringule. Ja 90% ei tunnistanud e-kirja saamist. Teises uuringus leiti, et üle 70% kaubamärkidest ignoreerib klientide kaebusi Twitter’is. Gartner teatas, et ettevõtted, kes ignoreerivad SoMe’i klienditoe taotlusi, on tunnistajaks 15% suuremale kliendivoolavuse määrale kui need, kes seda ei tee.</p> <h3 class="wp-block-heading" id="h-3-improve-your-first-contact-resolution">3. Parandage oma esimese kontakti lahendamist</h3> <p>Kui kliendid pöörduvad klienditoe poole, on nad juba pettunud ja soovivad viivitamatut lahendust, ilma et nad peaksid sama probleemi tõttu uuesti ja uuesti ettevõttega ühendust võtma. Lahenduse pakkumine esimese kontakti ajal vähendab kliendi jõupingutusi, suurendab kliendi rahulolu ja parandab teeninduskogemust. Microsoft’i küsitlusele vastajad pidasid kordamist üheks kahest kõige pettumust tekitavamast aspektist kehva teeninduskogemuse puhul. Teisest küljest nimetati hea teeninduskogemuse kõige olulisemaks aspektiks seda, et küsimused lahendatakse ühe suhtluse käigus. </p> <h3 class="wp-block-heading" id="h-4-provide-omnichannel-service-experience">4. Pakkuge mitmekanalist teeninduskogemust</h3> <p>Tarbijad hüppavad väga sageli kanalist kanalisse – ka üheainsa päringu ajal. Nad soovivad sujuvat ja lihtsat üleminekut kanalite ja suhtluste vahel. Microsoft’i uuringu kohaselt kasutab 66% maailma tarbijatest aktiivselt 3 või enam kanalit. Ja üle 75% ootab, et klienditeenindajatel oleks ülevaade varasematest suhtlustest ja ostudest. Integratsiooni puudumine toob kaasa katkendliku suhtluse ja klientide pettumuse. Kaubamärgid peavad pakkuma järjepidevat, sujuvat ja ühtset teeninduskogemust igas kokkupuutepunktis. See kehtib erinevate kanalite või seadmete kohta, mida kliendid kasutavad.</p> <h3 class="wp-block-heading" id="h-5-shift-from-reactive-to-proactive-customer-support">5. Üleminek reageerivast klienditoest proaktiivsele klienditoele</h3> <p>Harris Interactive’i poolt inContacti nimel läbi viidud uuringus leiti, et 87% USA tarbijatest soovib, et organisatsioon või ettevõte võtaks nendega ennetavalt ühendust. Lisaks sellele teatab 73% neist, kes on saanud meeldiva üllatuse või positiivse kogemuse ettevõtte/teenusepakkuja sissetuleva kõne puhul, et nende ettekujutus neile helistavast organisatsioonist on muutunud positiivselt. BT uuring näitas ka, et 78% tarbijatele meeldib, kui organisatsioonid märgivad, et neil on olnud raskusi. Näiteks: veebisaidi või tellimuse täitmisega ja võetakse nendega otse ühendust abi üakkumiseks. <a href="https://www.liveagent.ee/funktsioonid/proaktiivsed-vestluskutsed/" title="Proaktiivsed vestluskutsed LiveAgentiga suurendavad müüki ja parandavad kliendikogemust. Alustage tasuta prooviperioodiga!" hreflang="et" onover-preload="1">Proaktiivne</a> pöördumine klientide poole ja abi pakkumine enne, kui nad seda isegi paluvad, tagab peaaegu alati positiivse klienditeeninduskogemuse.</p> <h3 class="wp-block-heading" id="h-6-invest-in-your-customer-service-team">6. Investeerige oma klienditeenindusmeeskonda</h3> <p><a href="https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html?WT.mc_id=CT11-PL1000-DM2-TR2-LS4-ND30-TTA5-CN_FutureofCXIEO-14&eq=infeditorial_hyken" target="_blank" rel="noreferrer noopener" title='Discover how great customer experiences drive loyalty, revenue & success. Learn to bridge the experience gap with PwC insights today!"' hreflang="en">PwC kliendikogemuse uuringu</a> kohaselt ütleb peaaegu 80% Ameerika tarbijatest, et lisaks kiirusele ja mugavusele on teadlik abi ja sõbralik klienditeenindus positiivse CX kõige olulisemad elemendid. Teenindajate varustamine õigete vahendite ja ressurssidega ning pidev koolitus tagab nende pädevuse ja võime pakkuda paremat teeninduskvaliteeti ja suurepärast kliendikogemust. Investeerimine teenindustöötajate kaasamisse on samuti ülimalt oluline. Tempkin Group’i töötajate pühendumise võrdlusuuringu andmetel on ettevõtted, mis edestavad oma konkurente kliendikogemuse osas, pühendunumad töötajad.</p> <p>Klienditeenindus ei tähenda ainult seda, et klientidel oleks lihtne lahendada konkreetseid probleeme, mis neil teie toodetega on. See mõjutab oluliselt kliendikogemust. Sest teeninduse kvaliteet, mida kliendid kaubamärgilt saavad, mõjutab põhimõtteliselt nende ettekujutust nendest kaubamärkidest. Seetõttu toob järjepidev suurepärane teenindus lõppkokkuvõttes kaasa parema kliendikogemuse, pikaajalise lojaalsuse ja jätkusuutliku ärikasvu.</p> <p>Kui soovite sukelduda sügavamale hea klienditeeninduse olulisusesse ja õppida tundma parimaid tavasid, on meil eraldi artikkel, mida tasub uurida. Sellest artiklist leiate suurepäraseid näiteid klienditeenindusest, mis illustreerivad, kuidas ettevõtted on oma klientidele silmapaistva toe pakkumisel silma paistnud ning selle positiivset mõju kliendikogemusele ja rahulolule.</p> <h2 class="wp-block-heading" id="h-discover-on-your-own">Avastage iseseisvalt</h2> <p>Teadmised on olulised, kuid ainult siis, kui neid rakendatakse praktikas. Testige kõike meie akadeemias õpitut otse <a href="https://www.liveagent.ee/akadeemia/" urlslab_href_old="/academy/" title="Avasta LiveAgenti Akadeemia – kõik, mida vajad klienditeeninduse parandamiseks! Õpi tööriistu, parimaid praktikaid ja tõsta teeninduse taset!" hreflang="et" onover-preload="1">LiveAgent’i</a> sees.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Try out LiveAgent for FREE</p> <p class="BlockDiscover__text">Handle all customer inquiries from one interface. Start improving your customer service with a 30-day free trial right away!</p> <div class="BlockDiscover__buttons"> <a href="/prooviperiood/" class="Button Button--knockout" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>FREE TRIAL</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Kavanda LiveAgenti demo ja avasta, kuidas tõsta klienditeeninduse tõhusust ning parandada kliendikogemust!" hreflang="et" onover-preload="1"> <span>Planeeri demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__buttons"> <a href="/akadeemia/" class="Button Button--outline Button--back" title="Avasta LiveAgenti Akadeemia – kõik, mida vajad klienditeeninduse parandamiseks! Õpi tööriistu, parimaid praktikaid ja tõsta teeninduse taset!" hreflang="et" onover-preload="1"><span>Tagasi Akadeemiasse</span></a> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Looge konto TASUTA</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Seotud Artiklid</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/akadeemia/mis-on-klienditeenindus/" title="Hea klienditeeninduse tarkvara on muutunud hädavajalikuks kaasaegsetele ettevõtetele, kes püüavad luua positiivseid kliendisuhteid." hreflang="et" onover-preload="1"><img alt="Hea klienditeeninduse tarkvara on muutunud hädavajalikuks kaasaegsetele ettevõtetele, kes püüavad luua positiivseid kliendisuhteid." data-src="https://assets.flowhunt.io/screenshots/3bd93dc74ce23fa4/899c9d118fa271eb/1728968153_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/akadeemia/mis-on-klienditeenindus/" title="Hea klienditeeninduse tarkvara on muutunud hädavajalikuks kaasaegsetele ettevõtetele, kes püüavad luua positiivseid kliendisuhteid." hreflang="et" onover-preload="1">Mis on klienditeenindus?</a></p><p class="urlslab-rel-res-item-summary">Avasta, kuidas LiveAgent aitab Sul parandada klienditeenindust, pakkudes üle 180 funktsiooni ja tasuta prooviversiooni. Õpi erinevatest klienditeeninduse tarkvaradest ja nende olulisusest ettevõtte edu saavutamisel. 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Õpi tundma klienditeeninduse esindaja, kõnekeskuse agendi ja teiste rollide põhiülesandeid. Täienda oma teadmisi ja vali õiged rollinimetused, et parandada kliendikogemust.</p><a href="https://www.liveagent.ee/akadeemia/klienditeeninduse-rollid/" title="Järgmises artiklis kirjeldatakse kõige levinumaid klienditeeninduse rolle ja mõningaid tegureid, mida töökohtadele õigete nimede valimisel arvestada." class="urlslab-rel-res-item-arrow" hreflang="et" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/checklists/klienditeeninduse-agentide-koolitamise-kontrollnimekiri/" title="Parim klienditeenindus on alati ettevalmistunud. Veenduge, et teie töötajad oleksid kõigeks valmis meie klienditeenindaja koolituse kontrollnimekirjaga." hreflang="et" onover-preload="1"><img alt="Parim klienditeenindus on alati ettevalmistunud. Veenduge, et teie töötajad oleksid kõigeks valmis meie klienditeenindaja koolituse kontrollnimekirjaga." data-src="https://assets.flowhunt.io/screenshots/3bd93dc74ce23fa4/1beaaeb033f82eaf/1729068662_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/checklists/klienditeeninduse-agentide-koolitamise-kontrollnimekiri/" title="Parim klienditeenindus on alati ettevalmistunud. Veenduge, et teie töötajad oleksid kõigeks valmis meie klienditeenindaja koolituse kontrollnimekirjaga." hreflang="et" onover-preload="1">Klienditeeninduse agentide koolitamise kontrollnimekiri</a></p><p class="urlslab-rel-res-item-summary">Terviklik kontrollnimekiri uute klienditeeninduse agentide koolitamiseks - alates seadistusest kuni hindamiseni. 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Veenduge, et teie töötajad oleksid kõigeks valmis meie klienditeenindaja koolituse kontrollnimekirjaga." class="urlslab-rel-res-item-arrow" hreflang="et" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/checklists/klienditeeninduse-standardite-kontrollnimekiri/" title="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." hreflang="et" onover-preload="1"><img alt="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." data-src="https://assets.flowhunt.io/screenshots/3bd93dc74ce23fa4/bfce7b565f5b5730/1728925407_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/checklists/klienditeeninduse-standardite-kontrollnimekiri/" title="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." hreflang="et" onover-preload="1">Klienditeeninduse standardite kontrollnimekiri</a></p><p class="urlslab-rel-res-item-summary">Avastage klienditeeninduse standardite kontrollnimekiri, mis aitab säilitada teenuse kvaliteeti, tagada järjepidevus ja tõsta kliendirahulolu. Ideaalne mitme asukohaga ettevõtetele kliendikogemuse parandamiseks. Külastage nüüd!</p><a href="https://www.liveagent.ee/checklists/klienditeeninduse-standardite-kontrollnimekiri/" title="Enam pole vajadust otsida – siit leiate klienditeeninduse standardite kontrollnimekirja, mis aitab Teil 2022. aastaks täita kõik vajadused." class="urlslab-rel-res-item-arrow" hreflang="et" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Kavanda LiveAgenti demo ja avasta, kuidas tõsta klienditeeninduse tõhusust ning parandada kliendikogemust!" hreflang="et" onover-preload="1"> <span>Plaani demo</span> </a> <a href="/prooviperiood/" class="Button Button--outline" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. 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