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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Offri un'esperienza cliente eccezionale con funzionalità avanzate, supporto 24/7 e senza impegni iniziali. Prova gratuita di 14 giorni, nessuna carta di credito richiesta. Trasforma i visitatori del tuo sito in clienti soddisfatti con uno strumento di chat all'avanguardia. Scegli LiveAgent per migliorare il coinvolgimento e la fidelizzazione dei clienti!" hreflang="it-IT" onover-preload="1">Live chat<div class="menu-item-description">La live chat più veloce sul mercato</div></a></li> </ul> </li> <li id="menu-item-165175" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165175"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">sub</a> <ul class="sub-menu"> <li id="menu-item-951777" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-951777"><svg class="icon icon-thumbsup"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#thumbsup"></use></svg><a href="https://www.live-agent.it/social-media-servizio-clienti/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="it-IT" onover-preload="1">Social media<div class="menu-item-description">Rispondi ai tuoi follower direttamente da LiveAgent</div></a></li> <li id="menu-item-842997" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-842997"><svg class="icon icon-phone"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#phone"></use></svg><a href="https://www.live-agent.it/call-center-software/" title="Prova LiveAgent, il miglior software per call center 2024! Omnicanale, facile da usare, senza costi nascosti. Inizia gratis ora!" hreflang="it-IT" onover-preload="1">Call center<div class="menu-item-description">Software per call center integrato</div></a></li> <li id="menu-item-730978" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-730978"><svg class="icon icon-lightbulb"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#lightbulb"></use></svg><a href="https://www.live-agent.it/liveagent-conoscenze-base-software/" title="Crea una base di conoscenza personalizzata con LiveAgent! Migliora il self-service clienti e ottimizza l'assistenza. Prova gratuita 30 giorni!" hreflang="it-IT" onover-preload="1">Base di conoscenze<div class="menu-item-description">Fornisce opzioni self-service</div></a></li> </ul> </li> <li id="menu-item-165189" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165189"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">Utilizzi</a> <ul class="sub-menu"> <li id="menu-item-165190" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165190"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-business-solutions"></use></svg><a href="https://www.live-agent.it/business/" title='LiveAgent: il miglior software di help desk per aziende di ogni settore. Prova gratuita di 30 giorni, senza carta di credito richiesta!"' hreflang="it-IT" onover-preload="1">Soluzione aziendali<div class="menu-item-description">Diverse aziende, varie soluzioni</div></a></li> <li id="menu-item-165191" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165191"><svg class="icon icon-shop"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#shop"></use></svg><a href="https://www.live-agent.it/settore/" title="Scopri come LiveAgent si adatta a ogni settore migliorando l'assistenza clienti con un software help desk multicanale. Prova gratis ora!"" hreflang="it-IT" onover-preload="1">Soluzione per settore<div class="menu-item-description">Adatta LiveAgent al tuo settore</div></a></li> <li id="menu-item-951779" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-951779"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-use-cases"></use></svg><a href="https://www.live-agent.it/storie-di-successo/" title="Scopri come il software di help desk LiveAgent ha trasformato aziende di vari settori migliorando la soddisfazione dei clienti, la fidelizzazione e i ricavi. Esplora storie di successo di marchi come SATUR, FrëschKëscht, Huawei e molti altri. Inizia oggi la tua prova gratuita di 14 giorni senza bisogno di carta di credito!" hreflang="it-IT" onover-preload="1">Caso d’uso<div class="menu-item-description">Un prodotto, diversi scenari di utilizzo</div></a></li> </ul> </li> <li id="menu-item-165193" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165193"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">Integrazioni</a> <ul class="sub-menu"> <li id="menu-item-951780" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951780"><a href="https://www.live-agent.it/integrazioni/whatsapp/" title="Integra WhatsApp con LiveAgent per gestire i messaggi come ticket, migliorare l'assistenza clienti e ottenere un vantaggio competitivo!" hreflang="it-IT" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165197" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165197"><a href="/integrazioni/wordpress/" title="Integra facilmente il pulsante di chat dal vivo di LiveAgent sul tuo sito WordPress per trasformarlo in un potente HelpDesk. Segui le semplici istruzioni e migliora l'assistenza clienti con una comunicazione in tempo reale. Prova gratis senza vincoli!" hreflang="it-IT" onover-preload="1">WordPress</a></li> <li id="menu-item-165198" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165198"><a href="/integrazioni/prestashop/" title="Integra Prestashop con LiveAgent per offrire supporto clienti rapido e tracciare ordini. Potenzia il tuo e-commerce in oltre 65 lingue!" hreflang="it-IT" onover-preload="1">Prestashop</a></li> <li id="menu-item-165224" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165224"><a href="/integrazioni/magento/" title="Integra Magento 2 con LiveAgent per gestire ordini e clienti senza interruzioni. Migliora il tuo servizio clienti! Prova gratuita." hreflang="it-IT" onover-preload="1">Magento</a></li> <li id="menu-item-165227" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165227"><a href="/integrazioni/shopify/" title="Integra Shopify con LiveAgent per fornire assistenza clienti rapida e aumentare il coinvolgimento con la live chat sul tuo e-commerce!" hreflang="it-IT" onover-preload="1">Shopify</a></li> <li id="menu-item-165228" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165228"><a href="/integrazioni/mailchimp/" title="Integra Mailchimp con LiveAgent per gestire facilmente contatti e email marketing direttamente dall'interfaccia dei ticket. Provalo ora!" hreflang="it-IT" onover-preload="1">Mailchimp</a></li> <li id="menu-item-165229" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165229"><a href="/integrazioni/pipedrive/" title="Integra PipeDrive con LiveAgent per gestire lead, offerte e comunicazioni in un unico luogo. Migliora la produttività del tuo team di vendita!" hreflang="it-IT" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165232" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165232"><a href="/integrazioni/slack/" title="Integra Slack con LiveAgent per ricevere notifiche personalizzate sui ticket urgenti. Migliora la collaborazione e il servizio clienti!" hreflang="it-IT" onover-preload="1">Slack</a></li> <li id="menu-item-165234" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165234"><a href="/integrazioni/" title="Scopri le integrazioni LiveAgent: ottimizza il tuo help desk con app, plug-in e soluzioni VoIP per una gestione clienti impeccabile!" hreflang="it-IT" onover-preload="1">Più integrazioni</a></li> </ul> </li> </ul> </li> <li id="menu-item-165235" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165235"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">Risorse</a> <ul class="sub-menu"> <li id="menu-item-165236" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165236"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">Impara</a> <ul class="sub-menu"> <li id="menu-item-165237" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-165237"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#graduation"></use></svg><a href="/accademia/" title="Scopri l'Accademia LiveAgent: guide gratuite, consigli e risorse per migliorare il servizio clienti, fidelizzare clienti e aumentare i profitti!" hreflang="it-IT" onover-preload="1">Accademia<div class="menu-item-description">Diventa un esperto del servizio clienti</div></a></li> <li id="menu-item-165238" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165238"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-templates"></use></svg><a href="/template-email/" title="Esplora la nostra vasta gamma di modelli email su LiveAgent e trasforma la tua comunicazione aziendale! Dai modelli di onboarding e apprezzamento clienti a quelli per lanciare nuovi prodotti, abbiamo tutto il necessario per migliorare il coinvolgimento e la soddisfazione del cliente. Visita ora per scoprire come questi strumenti possono semplificare la tua comunicazione e aumentare il successo delle tue campagne." hreflang="it-IT" onover-preload="1">Modelli<div class="menu-item-description">Modelli personalizzabili per ogni occasione</div></a></li> <li id="menu-item-165292" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-165292"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-checklists"></use></svg><a href="/checklists/" title="Organizza il tuo lavoro con le liste di controllo LiveAgent! Soluzioni per call center, marketing, HR e customer service. Scopri di più!" hreflang="it-IT" onover-preload="1">Liste di controllo<div class="menu-item-description">Come gestire il processo</div></a></li> </ul> </li> <li id="menu-item-165240" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165240"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">sub</a> <ul class="sub-menu"> <li id="menu-item-165241" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165241"><svg class="icon icon-pencil"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#pencil"></use></svg><a href="/blog/" title="Scopri le ultime novità e consigli sul servizio clienti con LiveAgent! Approfondisci l'uso di chatbot, WhatsApp, e email marketing per migliorare la soddisfazione del cliente e ridurre il churn rate. Esplora le strategie per creare connessioni emotive e fidelizzare i clienti attraverso la nostra piattaforma di supporto completa. Visita il nostro blog per approfondimenti e risorse esclusive!" hreflang="it-IT" onover-preload="1">Blog<div class="menu-item-description">Notizie sul servizio clienti e LiveAgent</div></a></li> <li id="menu-item-165254" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-165254"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-glossary"></use></svg><a href="/glossario/" title='Scopri il glossario completo del software help desk! Tutti i termini essenziali del servizio clienti spiegati in modo semplice. 🔍"' hreflang="it-IT" onover-preload="1">Glossario<div class="menu-item-description">Impara la terminologia del servizio clienti</div></a></li> <li id="menu-item-165297" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-165297"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portale di assistenza<div class="menu-item-description">Articoli e guide che ti aiutano a capire come procedere</div></a></li> </ul> </li> <li id="menu-item-165270" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165270"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">sub</a> <ul class="sub-menu"> <li id="menu-item-165284" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165284"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-typing-test"></use></svg><a href="https://www.live-agent.it/test-di-digitazione/" title="Migliora la tua velocità e precisione di digitazione con il test gratuito di LiveAgent. Perfetto per produttività e servizio clienti eccellenti!" hreflang="it-IT" onover-preload="1">Test per la digitazione<div class="menu-item-description">Migliora la tua velocità di dattilografia</div></a></li> <li id="menu-item-165294" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-165294"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-reviews"></use></svg><a href="/reviews/" title="Scopri recensioni e valutazioni sui migliori software di help desk, CRM, chatbot e altro. Trova la soluzione perfetta per la tua azienda!" hreflang="it-IT" onover-preload="1">Recensioni<div class="menu-item-description">Dai un’occhiata alle recensioni delle funzionalità del software</div></a></li> </ul> </li> <li id="menu-item-165289" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165289"><a href="#" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT">Azienda</a> <ul class="sub-menu"> <li id="menu-item-339878" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339878"><svg class="icon icon-heart"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#heart"></use></svg><a href="https://www.live-agent.it/su-di-noi/informazioni-liveagent/" title="Scopri LiveAgent, il software originale di help desk creato per trasformare l'assistenza clienti. Dal 2004, serviamo oltre 150 milioni di utenti con soluzioni innovative di chat dal vivo e ticketing. Unisciti a noi per un servizio clienti eccezionale e accessibile. Visita il nostro sito per una prova gratuita di 14 giorni!" hreflang="it-IT" onover-preload="1">Su di noi<div class="menu-item-description">Scopri il team che sta dietro al prodotto</div></a></li> <li id="menu-item-165288" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165288"><svg class="icon icon-trophy"><use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#trophy"></use></svg><a href="https://www.live-agent.it/premi/" title="Un ottimo servizio clienti si basa su un miglior Software di Help Desk. A partire da €15/mese. Inizia con una Prova Gratuita di 14 Giorni. In-Loco o SaaS." hreflang="it-IT" onover-preload="1">Riconoscimenti<div class="menu-item-description">I nostri premi e risultati</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165298" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165298"><a href="/caratteristiche/" title="Scopri le funzionalità avanzate di LiveAgent per migliorare il tuo servizio clienti con gestione ticket, integrazioni, chat live e altro!" hreflang="it-IT" onover-preload="1">Funzionalità</a></li> <li id="menu-item-803040" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803040"><a href="/prezzi/" title='Scopri i piani LiveAgent: soluzioni personalizzate per ogni business con prezzi da $15/mese. Prova gratuita, nessuna carta richiesta!"' hreflang="it-IT" onover-preload="1">Prezzi</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prova/" class="Button Button--outline" title="Iscriviti ora a LiveAgent e prova gratuitamente per 14 giorni! Scopri il miglior software per l'assistenza clienti." hreflang="it-IT" onover-preload="1"> <span>Prova gratuita</span> </a> <a href="/login/" class="Button Button--login" title="Accedi al tuo account LiveAgent per gestire il supporto clienti in modo semplice ed efficace. Login rapido e sicuro!" hreflang="it-IT" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Richiedi una demo gratuita di LiveAgent e scopri come migliorare il tuo servizio clienti con la nostra piattaforma avanzata!" hreflang="it-IT" onover-preload="1"> <span>Demo</span> </a> <a href="/prova/" class="Button Button--outline" title="Iscriviti ora a LiveAgent e prova gratuitamente per 14 giorni! Scopri il miglior software per l'assistenza clienti." hreflang="it-IT" onover-preload="1"> <span>Prova gratuita</span> </a> <a href="/login/" class="Button Button--login" title="Accedi al tuo account LiveAgent per gestire il supporto clienti in modo semplice ed efficace. Login rapido e sicuro!" hreflang="it-IT" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-it" lang="it"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Medio Oriente</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title='LiveAgent - всичко-в-едно софтуер за клиентско обслужване с 30-дневен безплатен тест. Лесен за употреба, без кредитна карта. Започнете днес!"' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/zakaznicka-zkusenost/" title="Zlepšete zákaznickou zkušenost pomocí 6 tipů na efektivní servis. Vyzkoušejte zdarma LiveAgent pro lepší podporu." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="Alt-i-en helpdesk-software: 24/7 support, ingen kreditkortkrav, og 30 dages gratis prøve. Forbedr kundeservice med LiveAgent i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/kundenerfahrung/" title="Erfahren Sie, wie Sie durch exzellenten Kundenservice die Kundenerfahrung verbessern können! Entdecken Sie 6 effektive Tipps zur Optimierung und erfahren Sie, warum steigende Kundenerwartungen einen erstklassigen Service erfordern. Besuchen Sie unsere Seite für umfassende Einblicke und Ressourcen zur Verbesserung Ihres Kundenservices." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/akadeemia/kliendikogemus/" title="Parandage kliendikogemust tõhusa klienditeeninduse kaudu! Avastage 6 olulist nõuannet, et rahuldada ja hoida oma kliente." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/experiencia-del-cliente/" title="Descubre cómo mejorar la experiencia del cliente con un servicio excepcional. Consejos prácticos para fidelizar y aumentar ingresos." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/le-role-du-service-client-dans-l-experience-client/" title="Découvrez comment améliorer l'expérience client grâce à un service client exceptionnel. Adaptez vos options de support, boostez la résolution au premier contact, et passez à un support proactif avec ces conseils essentiels. Investissez dans votre équipe pour offrir un service omnicanal et fidéliser vos clients. Visitez notre page pour plus d'astuces et démarquez-vous par un excellent service client!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/empeiria-pelati/" title="Ανακαλύψτε πώς η εξυπηρέτηση πελατών βελτιώνει την εμπειρία πελατών! Επενδύστε στην εκπαίδευση της ομάδας σας και αυξήστε την ικανοποίηση και τα έσοδά σας με πρακτικές συμβουλές. Μάθετε περισσότερα τώρα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title='LiveAgent: pružite vrhunsku korisničku podršku uz višekanalni help desk softver. Započnite 30-dnevno besplatno probno razdoblje bez kartice!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </span> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title='Uzlabojiet klientu apkalpošanu ar LiveAgent – viss vienā programmatūra ar 24/7 atbalstu, bezmaksas izmēģinājumu un bez kredītkartes!"' hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/klientu-patirtis/" title="Atraskite 6 būdus, kaip pagerinti klientų aptarnavimą ir patirtį su LiveAgent. Sužinokite daugiau ir patobulinkite savo verslą!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/ugyfel-elmeny/" title="Az ügyfélszolgálat javítja az ügyfélélményt, növeli az elégedettséget és a bevételt. Fedezze fel a tippeket és fejlesztési lehetőségeket!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/academie/klantenervaring/" title="Ontdek hoe klantenservice cruciaal is voor een betere klantenervaring. Leer tips om klanttevredenheid, loyaliteit en omzet te verhogen!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/doswiadczenie-klienta/" title="Poznaj 6 kluczowych wskazówek, jak poprawić obsługę klienta i doświadczenie klienta, zwiększając lojalność i satysfakcję klientów!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/experienta-clienti/" title="Serviciul clienți îmbunătățește experiența clientului, fidelizând și evitând pierderi. Descoperă sfaturi pentru suport optim!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/klientskij-opyt/" title="Узнайте, как улучшить клиентский опыт с помощью 6 советов по обслуживанию: масштабирование поддержки, проактивный подход и многое другое." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title='LiveAgent: Viackanálový softvér zákazníckej podpory s live chatom, AI, 24/7 podporou a 30-dňovou skúšobnou verziou zdarma. Začnite teraz!"' hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/customer-experience/" title="Izboljšajte izkušnje strank s 6 nasveti za storitve. Povečajte zadrževanje in prihodke z boljšo storitvijo. Preizkusite LiveAgent brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/guke-tiyan/" title="提升顾客服务，提高体验与忠诚度，推动业务增长。探索6个建议，增强服务水平与顾客满意度。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/customer-experience/" title='Alamin kung paano ang mahusay na customer service ay nagpapabuti sa customer experience. Tuklasin ang 6 na tips para sa masayang customers!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/trai-nghiem-khach-hang/" title="Khám phá vai trò quan trọng của dịch vụ khách hàng trong việc nâng cao trải nghiệm khách hàng với 6 cách cải thiện hiệu quả. Tìm hiểu sự khác biệt giữa dịch vụ và trải nghiệm khách hàng, và tại sao đầu tư vào dịch vụ khách hàng có thể giữ chân khách hàng và tăng doanh thu cho doanh nghiệp." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Medio Oriente</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/tagrobt-elomlaa/" title="تعلم أهمية خدمة العملاء في تحسين تجربة العملاء وزيادة رضاهم وولائهم. اكتشف 6 نصائح لتعزيز تجربتهم." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/customer-experience/" title="Enhance customer experience with expert tips on customer service! Boost satisfaction, retention, and revenue with actionable strategies." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/academia/experiencia-do-cliente/" title="Descubra como o atendimento ao cliente impacta a experiência do cliente e a fidelidade à marca. Aprenda 6 dicas essenciais para elevar seu serviço: ajuste suas opções de suporte, não ignore solicitações, melhore a resolução no primeiro contato, ofereça um serviço omnicanal, adote um atendimento proativo e invista em sua equipe. Visite nosso site para transformar a percepção e lealdade à sua marca com estratégias eficazes de atendimento ao cliente." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copiato!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.live-agent.it/accademia/esperienza-cliente/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.live-agent.it/accademia/" href="https://www.live-agent.it/accademia/" title="Scopri l'Accademia LiveAgent: guide gratuite, consigli e risorse per migliorare il servizio clienti, fidelizzare clienti e aumentare i profitti!" hreflang="it-IT" onover-preload="1"><span itemprop="name">Accademia</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Il ruolo del servizio clienti nell’esperienza del cliente</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-il-ruolo-del-servizio-clienti-nell-esperienza-del-cliente">Il ruolo del servizio clienti nell’esperienza del cliente</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Il servizio clienti è cruciale per la soddisfazione del cliente. LiveAgent offre software e suggerimenti per migliorare il servizio, sottolineando l'importanza delle abilità necessarie e di un supporto self-service.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorie:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.live-agent.it/accademia/#introduzione" title="Introduzione" hreflang="it-IT" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Introduzione </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-the-difference-between-customer-service-and-customer-experience" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">La differenza tra il servizio clienti e l’esperienza del cliente</span></a><a href="#h-the-rising-importance-of-customer-service" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">La crescente importanza del servizio clienti</span></a><a href="#h-6-customer-service-tips-to-improve-customer-experience" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">6 suggerimenti per il servizio clienti per migliorare l’esperienza del cliente</span></a><a href="#h-1-scale-your-support-options-to-meet-customers-needs" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">1. Adatta le tue opzioni di supporto per soddisfare le esigenze dei clienti</span></a><a href="#h-2-never-ignore-customer-support-requests" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">2. Non ignorare mai le richieste di assistenza clienti</span></a><a href="#h-3-improve-your-first-contact-resolution" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">3. Improve your first contact resolution</span></a><a href="#h-4-provide-omnichannel-service-experience" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">4. Fornire un’esperienza di servizio omnicanale</span></a><a href="#h-5-shift-from-reactive-to-proactive-customer-support" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">5. Passaggio da un supporto clienti reattivo a uno proattivo</span></a><a href="#h-6-invest-in-your-customer-service-team" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. Prova gratuita!" hreflang="it-IT"><span class="FilterMenu__item-title js-toc__item-title">6. Investi nel tuo team di assistenza clienti</span></a><a href="#h-discover-on-your-own" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Scopri come migliorare il servizio clienti e offrire un'esperienza straordinaria con i consigli e il software di LiveAgent. 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 class="wp-block-heading" id="h-the-difference-between-customer-service-and-customer-experience">La differenza tra il servizio clienti e l’esperienza del cliente</h2> <p>Sebbene il servizio clienti sia spesso erroneamente considerato sinonimo di esperienza del cliente, questi non sono la stessa cosa. Entrambi si riferiscono al processo di interazione con il cliente ma c’è una differenza fondamentale tra i due:</p> <ul class="wp-block-list" id="block-033db582-ddd4-4a27-ad78-437f24b433a6"> <li>Il <strong>servizio clienti</strong> rappresenta gli sforzi che un’azienda compie per assistere i clienti quando riscontrano problemi relativi ai propri prodotti o servizi.</li> <li><strong>L’esperienza del cliente</strong> o CX consiste in tutte le interazioni e il coinvolgimento tra un’azienda e un cliente, in ogni punto di contatto durante l’intero percorso del cliente e visualizzati interamente dal punto di vista del cliente.</li> </ul> <h2 class="wp-block-heading" id="h-the-rising-importance-of-customer-service">La crescente importanza del servizio clienti</h2> <p>Le aspettative dei consumatori riguardo al servizio clienti crescono di anno in anno. Secondo il <a href="https://info.microsoft.com/rs/157-GQE-382/images/2018StateofGlobalCustomerServiceReport.pdf" title="Rs - 157 GQE 382 - Images - 2018StateofGlobalCustomerServiceReport.pdf">sondaggio sullo stato del servizio clienti globale di Microsoft 2018</a>, il 59% dei consumatori ha aspettative maggiori per il servizio clienti rispetto a solo un anno fa. Il 61% ha persino cambiato marca a causa del servizio clienti scadente. E uno schiacciante 95% degli intervistati ha citato il servizio clienti come importante nella scelta e nella fedeltà a un marchio.</p> <p>Non solo i consumatori si aspettano che i marchi forniscano un servizio eccellente, ma sono anche pronti a pagare per questo. La ricerca Genesys State of Customer Experience del 2018 ha rivelato che un consumatore su tre è disposto a pagare di più per ricevere un livello di servizio più elevato.</p> <h2 class="wp-block-heading has-text-align-left" id="h-6-customer-service-tips-to-improve-customer-experience">6 suggerimenti per il servizio clienti per migliorare l’esperienza del cliente</h2> <p>Poiché il servizio clienti è parte integrante dell’esperienza del cliente (CX), migliorarlo significa fondamentalmente migliorare l’esperienza per i tuoi clienti. Questa è la chiave per aumentare la soddisfazione, la fidelizzazione e le entrate. Ecco 6 modi essenziali per migliorare l’esperienza del cliente fornendo un servizio clienti migliore:</p> <h3 class="wp-block-heading" id="h-1-scale-your-support-options-to-meet-customers-needs">1. Adatta le tue opzioni di supporto per soddisfare le esigenze dei clienti</h3> <p>Offrire canali di supporto tradizionali non è più sufficiente. Il report Global State of Multichannel Customer Service di Microsoft ha rilevato che oltre il 90% di tutti i consumatori si aspetta che i brand offrano un portale di supporto <a href="https://www.live-agent.it/software-self-service/" title='Scopri LiveAgent, il miglior software self-service 2024: assistenza clienti automatizzata 24/7 con ticketing e base di conoscenza. Provalo ora!"' hreflang="it-IT" onover-preload="1">self-service</a> o una pagina delle domande frequenti. Secondo il sondaggio Sprout Social, oltre un terzo dei consumatori preferisce i social media all’assistenza telefonica e via e-mail. Mentre lo studio sui consigli sul software ha mostrato che il 63% dei millennial preferisce ricevere <a href="https://www.live-agent.it/caratteristiche/risposte-predefinite/" title="Crea risposte predefinite per velocizzare le risposte ai clienti e migliorare la gestione dei ticket. Prova LiveAgent gratis per 30 giorni!" hreflang="it-IT" onover-preload="1">risposte</a> alle domande di base sull’assistenza clienti tramite <a href="https://www.live-agent.it/software-live-chat/" title="Scopri i migliori 15 software di live chat per il 2023 con LiveAgent! Offri un'esperienza cliente eccezionale con funzionalità avanzate, supporto 24/7 e senza impegni iniziali. Prova gratuita di 14 giorni, nessuna carta di credito richiesta. Trasforma i visitatori del tuo sito in clienti soddisfatti con uno strumento di chat all'avanguardia. Scegli LiveAgent per migliorare il coinvolgimento e la fidelizzazione dei clienti!" hreflang="it-IT" onover-preload="1">live chat</a> sui canali tradizionali. Poiché le preferenze del canale possono variare notevolmente, è essenziale sapere come i tuoi clienti preferiscono interagire con la tua attività.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.live-agent.it/wp/urlslab-download/3cf74348491abfecad5d593586838840/la-universal-inbox-overview-1024x553.png.webp 1024w, https://www.live-agent.it/wp/urlslab-download/b35221c52feb2af75d28ce7a4ffbd014/la-universal-inbox-overview-300x162.png.webp 300w, https://www.live-agent.it/wp/urlslab-download/9749b2c6634cf42f5a98272f983fc16d/la-universal-inbox-overview-768x415.png.webp 768w, https://www.live-agent.it/wp/urlslab-download/e50c70f0d945b18f2fd9f7b8d8b3e838/la-universal-inbox-overview-1536x829.png.webp 1536w, https://www.live-agent.it/wp/urlslab-download/5a73f4776424e1b1d4b5e3be7082cbee/la-universal-inbox-overview-93x50.png.webp 93w, https://www.live-agent.it/wp/urlslab-download/71172fc3eb40cb22c6e6c1be864713f3/la-universal-inbox-overview-46x25.png.webp 46w, https://www.live-agent.it/wp/urlslab-download/b2e8a5ce9988a4bb67d234b3022dd259/la-universal-inbox-overview-620x335.png.webp 620w, https://www.live-agent.it/wp/urlslab-download/d9184b7cbcb8fce722eef1530713fa20/la-universal-inbox-overview-700x378.png.webp 700w, https://www.live-agent.it/wp/urlslab-download/7f5585a8f8632c62b4269ed4c3cfb22f/la-universal-inbox-overview-185x100.png.webp 185w, https://www.live-agent.it/wp/urlslab-download/5d68e37068861ad3d468391609541094/la-universal-inbox-overview-110x59.png.webp 110w, https://www.live-agent.it/wp/urlslab-download/02b6da05854824b92403fa993358a135/la-universal-inbox-overview-485x262.png.webp 485w, https://www.live-agent.it/wp/urlslab-download/e692ae5f12487f455e2269e7cb408368/la-universal-inbox-overview.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.it/wp/urlslab-download/b3787dad9cea87b2005509ee5bb7a6b2/la-universal-inbox-overview-1024x553.png 1024w, https://www.live-agent.it/wp/urlslab-download/9b57beba175f5fb6abd55b66adc386a3/la-universal-inbox-overview-300x162.png 300w, https://www.live-agent.it/wp/urlslab-download/6401af6ebe46654be16987677b1c3890/la-universal-inbox-overview-768x415.png 768w, https://www.live-agent.it/wp/urlslab-download/5a3762eabf0e84f52f2c3d28ba7a88f1/la-universal-inbox-overview-1536x829.png 1536w, https://www.live-agent.it/wp/urlslab-download/6ebde7d94533cf4d39bdf4aabc7a4cf8/la-universal-inbox-overview-93x50.png 93w, https://www.live-agent.it/wp/urlslab-download/2ac2e5bb8bcd6d37454bc5cd2689ed96/la-universal-inbox-overview-46x25.png 46w, https://www.live-agent.it/wp/urlslab-download/5d6af158d876ae98798480939d070cce/la-universal-inbox-overview-620x335.png 620w, https://www.live-agent.it/wp/urlslab-download/ce629790a7d59611d41cb1135fdbd8dc/la-universal-inbox-overview-700x378.png 700w, https://www.live-agent.it/wp/urlslab-download/3ceccef0d85f435d67bebd5a7f39ff68/la-universal-inbox-overview-185x100.png 185w, https://www.live-agent.it/wp/urlslab-download/12d9307363941f0d09aa6556ca834e44/la-universal-inbox-overview-110x59.png 110w, https://www.live-agent.it/wp/urlslab-download/6bdb36a6c2450d3d1dd9cb45210bc7e2/la-universal-inbox-overview-485x262.png 485w, https://www.live-agent.it/wp/urlslab-download/faba98763b45d4a8a8311e719b05ff8d/la-universal-inbox-overview.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.it/wp/urlslab-download/3cf74348491abfecad5d593586838840/la-universal-inbox-overview-1024x553.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="553" alt="La funzione Posta in arrivo universale di LiveAgent, che riunisce tutte le richieste dei clienti in un'unica comoda casella di posta" class="wp-image-900522" data-src="https://www.live-agent.it/wp/urlslab-download/b3787dad9cea87b2005509ee5bb7a6b2/la-universal-inbox-overview-1024x553.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture><figcaption class="wp-element-caption">Esempi di ticket su LiveAgent</figcaption></figure> <h3 class="wp-block-heading" id="h-2-never-ignore-customer-support-requests">2. Non ignorare mai le richieste di assistenza clienti</h3> <p>Ignorare le richieste del servizio clienti si traduce inevitabilmente in una cattiva esperienza del cliente. Può anche portare a un abbandono dei clienti a lungo termine. Il <a href="https://www.superoffice.com/blog/customer-service-benchmark-report/" title="Discover how 1,000 companies handle customer service in the 2023 Benchmark Report. Key insights to improve support & boost satisfaction!" hreflang="en">report di benchmark del servizio clienti 2018 di SuperOffice</a> ha rivelato che il 62% delle aziende non ha risposto a una richiesta del servizio clienti. E il 90% non ha riconosciuto la ricezione di un’e-mail. Un altro studio ha rilevato che oltre il 70% dei marchi ignora i reclami dei clienti su Twitter. Gartner ha riferito che le aziende che ignorano le richieste di supporto su SoMe registrano un tasso di abbandono superiore del 15% rispetto a quelle che non lo fanno.</p> <h3 class="wp-block-heading" id="h-3-improve-your-first-contact-resolution">3. Improve your first contact resolution</h3> <p>Quando i clienti si rivolgono al supporto, sono già frustrati e desiderano una risoluzione immediata senza dover contattare più volte un’azienda per lo stesso problema. Fornire la risoluzione al primo contatto riduce lo sforzo del cliente, aumenta la <a href="https://www.live-agent.it/software-per-la-soddisfazione-del-cliente/" title="Prova il miglior software di soddisfazione clienti del 2024 con LiveAgent: supporto rapido, personalizzato e multicanale. Prova gratuita 30 giorni!" hreflang="it-IT" onover-preload="1">soddisfazione del cliente</a> e migliora l’esperienza del servizio. In effetti, gli intervistati di Microsoft hanno classificato il dover ripetersi come uno dei due aspetti più frustranti di una scarsa esperienza di servizio. D’altra parte, la risoluzione delle richieste durante una singola interazione è stata classificata come l’aspetto più importante di una buona esperienza di servizio.</p> <h3 class="wp-block-heading" id="h-4-provide-omnichannel-service-experience">4. Fornire un’esperienza di servizio omnicanale</h3> <p>I consumatori molto spesso passano da un canale all’altro, anche durante una singola richiesta. Vogliono una transizione fluida e senza sforzo tra i canali e le interazioni. Il sondaggio di Microsoft ha riportato che il 66% dei consumatori globali utilizza attivamente 3 o più canali. E oltre il 75% si aspetta che i rappresentanti del servizio clienti abbiano visibilità sulle interazioni e sugli acquisti precedenti. La mancanza di integrazione si traduce in una comunicazione disgiunta e nella frustrazione del cliente. I marchi devono fornire un’esperienza di servizio coerente, uniforme e unificata su ogni punto di contatto. Questo vale per i vari canali o dispositivi che i clienti scelgono di utilizzare.</p> <h3 class="wp-block-heading" id="h-5-shift-from-reactive-to-proactive-customer-support">5. Passaggio da un supporto clienti reattivo a uno proattivo</h3> <p>Uno studio condotto da Harris Interactive, per conto di inContact, ha rilevato che l’87% dei consumatori statunitensi desidera essere contattato in modo proattivo da un’organizzazione o da una azienda. Inoltre, il 73% di coloro che hanno avuto una piacevole sorpresa o un’esperienza positiva con una chiamata in arrivo da un’azienda/fornitore di servizi riferisce di aver avuto un cambiamento positivo nella percezione dell’organizzazione che li chiama. La ricerca di BT ha anche mostrato che al 78% dei consumatori apprezza quando le organizzazioni si accorgono di avere qualche difficoltà. Ad esempio, con un problema sul sito web o nel completamento di un ordine puoi contattarli direttamente per offrire assistenza. Raggiungere in modo proattivo i clienti e offrire aiuto prima ancora che lo chiedano garantisce quasi sempre un’esperienza positiva del servizio clienti.</p> <h3 class="wp-block-heading" id="h-6-invest-in-your-customer-service-team">6. Investi nel tuo team di assistenza clienti</h3> <p>Secondo il <a href="https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html?WT.mc_id=CT11-PL1000-DM2-TR2-LS4-ND30-TTA5-CN_FutureofCXIEO-14&eq=infeditorial_hyken" title='Discover how great customer experiences drive loyalty, revenue & success. Learn to bridge the experience gap with PwC insights today!"' hreflang="en">sondaggio sull’esperienza dei clienti di PwC</a>, quasi l’80% dei consumatori americani afferma che insieme a velocità e convenienza, un aiuto competente e un servizio clienti amichevole sono gli elementi più importanti di una CX positiva. Fornire ai vostri agenti di servizio gli strumenti e le risorse giusti e fornire la formazione continua garantisce la loro competenza e capacità di fornire una migliore qualità del servizio e un’ottima esperienza del cliente. Anche investire nel coinvolgimento dei dipendenti del servizio è di fondamentale importanza. Lo studio di benchmark sul coinvolgimento dei dipendenti del Tempkin Group ha riportato che le aziende che superano i loro concorrenti in termini di esperienza del cliente hanno lavoratori più coinvolti.</p> <p>Secondo il , quasi l’80% dei consumatori americani afferma che insieme a velocità e convenienza, un aiuto competente e un servizio clienti amichevole sono gli elementi più importanti di una CX positiva. Fornire ai vostri agenti di servizio gli strumenti e le risorse giusti e fornire la formazione continua garantisce la loro competenza e capacità di fornire una migliore qualità del servizio e un’ottima esperienza del cliente. Anche investire nel coinvolgimento dei dipendenti del servizio è di fondamentale importanza. Lo studio di benchmark sul coinvolgimento dei dipendenti del Tempkin Group ha riportato che le aziende che superano i loro concorrenti in termini di esperienza del cliente hanno lavoratori più coinvolti.</p> <p>Il servizio clienti non si limita a rendere facile per i clienti risolvere problemi specifici che hanno con i tuoi prodotti. Ha un impatto significativo sull’esperienza del cliente. Perché la qualità del servizio che i clienti ricevono dai marchi influisce in modo fondamentale sulla loro percezione di quei marchi. Pertanto, fornire costantemente un servizio eccellente si traduce in ultima analisi in una migliore esperienza del cliente, fedeltà a lungo termine e crescita aziendale sostenibile.</p> <h2 class="wp-block-heading" id="h-discover-on-your-own">Scoprilo da solo</h2> <p>La conoscenza è importante, ma solo quando viene messa in pratica. 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Contattaci ora!" hreflang="it-IT" onover-preload="1">Modulo di richiesta di proposta</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-57 widget_nav_menu"><div class="Footer__top__column__title h5">Azienda</div><div class="menu-footer-top-company-italian-container"><ul id="menu-footer-top-company-italian" class="menu"><li id="menu-item-453639"><a href="https://www.live-agent.it/su-di-noi/informazioni-liveagent/" title="Scopri LiveAgent, il software originale di help desk creato per trasformare l'assistenza clienti. Dal 2004, serviamo oltre 150 milioni di utenti con soluzioni innovative di chat dal vivo e ticketing. Unisciti a noi per un servizio clienti eccezionale e accessibile. Visita il nostro sito per una prova gratuita di 14 giorni!" hreflang="it-IT" onover-preload="1">Su di noi</a></li> <li id="menu-item-149104"><a href="https://www.live-agent.it/premi/" title="Un ottimo servizio clienti si basa su un miglior Software di Help Desk. A partire da €15/mese. Inizia con una Prova Gratuita di 14 Giorni. In-Loco o SaaS." hreflang="it-IT" onover-preload="1">Premi e riconoscimenti</a></li> <li id="menu-item-951786"><a href="https://www.live-agent.it/storie-di-successo/" title="Scopri come il software di help desk LiveAgent ha trasformato aziende di vari settori migliorando la soddisfazione dei clienti, la fidelizzazione e i ricavi. Esplora storie di successo di marchi come SATUR, FrëschKëscht, Huawei e molti altri. Inizia oggi la tua prova gratuita di 14 giorni senza bisogno di carta di credito!" hreflang="it-IT" onover-preload="1">Recensioni dei clienti</a></li> <li id="menu-item-149106"><a href="https://www.live-agent.it/integrazioni/#partner-voip" title="Scopri le integrazioni LiveAgent: ottimizza il tuo help desk con app, plug-in e soluzioni VoIP per una gestione clienti impeccabile!" hreflang="it-IT" onover-preload="1">Partner VoIP</a></li> <li id="menu-item-149107"><a href="https://www.live-agent.it/programma-di-affiliazione/" title="Unisciti al programma di affiliazione LiveAgent! Guadagna fino al 30% di commissioni ricorrenti con alti tassi di conversione e assistenza dedicata." hreflang="it-IT" onover-preload="1">Programma di affiliazione</a></li> <li id="menu-item-951787"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-58 widget_nav_menu"><div class="Footer__top__column__title h5">Scopri di più</div><div class="menu-footer-top-learn-italian-container"><ul id="menu-footer-top-learn-italian" class="menu"><li id="menu-item-149120"><a href="/blog/" title="Scopri le ultime novità e consigli sul servizio clienti con LiveAgent! Approfondisci l'uso di chatbot, WhatsApp, e email marketing per migliorare la soddisfazione del cliente e ridurre il churn rate. Esplora le strategie per creare connessioni emotive e fidelizzare i clienti attraverso la nostra piattaforma di supporto completa. Visita il nostro blog per approfondimenti e risorse esclusive!" hreflang="it-IT" onover-preload="1">Blog</a></li> <li id="menu-item-149121"><a href="/glossario/" title='Scopri il glossario completo del software help desk! Tutti i termini essenziali del servizio clienti spiegati in modo semplice. 🔍"' hreflang="it-IT" onover-preload="1">Glossario</a></li> <li id="menu-item-149122"><a href="/accademia/" title="Scopri l'Accademia LiveAgent: guide gratuite, consigli e risorse per migliorare il servizio clienti, fidelizzare clienti e aumentare i profitti!" hreflang="it-IT" onover-preload="1">Accademia</a></li> <li id="menu-item-149123"><a href="/template-email/" title="Esplora la nostra vasta gamma di modelli email su LiveAgent e trasforma la tua comunicazione aziendale! Dai modelli di onboarding e apprezzamento clienti a quelli per lanciare nuovi prodotti, abbiamo tutto il necessario per migliorare il coinvolgimento e la soddisfazione del cliente. Visita ora per scoprire come questi strumenti possono semplificare la tua comunicazione e aumentare il successo delle tue campagne." hreflang="it-IT" onover-preload="1">Modelli</a></li> <li id="menu-item-149165"><a href="https://www.live-agent.it/test-di-digitazione/" title="Migliora la tua velocità e precisione di digitazione con il test gratuito di LiveAgent. Perfetto per produttività e servizio clienti eccellenti!" hreflang="it-IT" onover-preload="1">Test di digitazione</a></li> <li id="menu-item-951788"><a href="https://www.liveagent.com/costs-calculator/" title='Calculate costs & save up to 72% with LiveAgent! No setup fees, 24/7 support, no credit card required. Compare 70+ solutions. Try free!"' hreflang="en-US" onover-preload="1">Calcolo dei Costi</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-59 widget_nav_menu"><div class="Footer__top__column__title h5">Popolari</div><div class="menu-footer-top-popular-italian-container"><ul id="menu-footer-top-popular-italian" class="menu"><li id="menu-item-951789"><a href="https://www.live-agent.it/conoscenze-base-software-2/" title="Scopri i migliori 20 software di base di conoscenze per il 2024. Confronta prezzi e funzionalità per ottimizzare la gestione delle informazioni!" hreflang="it-IT" onover-preload="1">Software per la base di conoscenza</a></li> <li id="menu-item-951790"><a href="https://www.live-agent.it/software-servizio-clienti/" title="Scopri i 20 migliori software per il servizio clienti del 2021! Confronta funzionalità, prezzi e pro/contro per trovare la soluzione ideale." hreflang="it-IT" onover-preload="1">Software per il servizio clienti</a></li> <li id="menu-item-951791"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sistemi telefonici VoIP</a></li> <li id="menu-item-951792"><a href="https://www.live-agent.it/software-self-service/" title='Scopri LiveAgent, il miglior software self-service 2024: assistenza clienti automatizzata 24/7 con ticketing e base di conoscenza. Provalo ora!"' hreflang="it-IT" onover-preload="1">Software self-service</a></li> <li id="menu-item-951793"><a href="https://www.live-agent.it/software-call-center-inbound/" title="Scopri i migliori 20 software per call center inbound del 2023! Migliora la soddisfazione clienti con IVR, instradamento intelligente e altro." hreflang="it-IT" onover-preload="1">Software per call center inbound</a></li> <li id="menu-item-951794"><a href="https://www.live-agent.it/software-per-la-gestione-dei-reclami/" title="Scopri i 20 migliori sistemi di gestione reclami 2022! Ottimizza comunicazione, risolvi problemi rapidamente e migliora relazioni cliente." hreflang="it-IT" onover-preload="1">Sistema di gestione dei reclami</a></li> <li id="menu-item-951795"><a href="https://www.liveagent.com/customer-portal-software/" urlslab_href_old="https://www.liveagent.com/blog/best-client-portal-software/" title="Empower customers with LiveAgent's portal software! Offer 24/7 self-service, ticket tracking, and a knowledge base. Start your free trial today!" hreflang="en-US" onover-preload="1">Software per il portale clienti</a></li> <li id="menu-item-951796"><a href="https://www.liveagent.com/startups/" title="Boost your startup's growth with LiveAgent! Get 6 months free of multi-channel help desk software to elevate customer support & satisfaction."" hreflang="en-US" onover-preload="1">Software di help desk per startup</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Contatti di vendita</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Numero di telefono di LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Numero di telefono di LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.live-agent.it/accademia/esperienza-cliente/,%20and%20I%20am%20contacting%20you%20about..." title="WhatsApp di LiveAgent">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="Demo di LiveAgent" hreflang="it-IT" onover-preload="1">Prenota una demo</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">I social</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="Instagram di LiveAgent"> <svg> <use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="Facebook di LiveAgent"> <svg> <use xlink:href=" https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="Twitter di LiveAgent"> <svg> <use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LinkedIn di LiveAgent"> <svg> <use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="YouTube di LiveAgent" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="WhatsApp di LiveAgent"> <svg> <use xlink:href="https://www.live-agent.it/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Recensioni</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.live-agent.it/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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