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data-garden-version="8.76.2">政府資料請求政策</a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>政策</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">資料刪除政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/agreements-and-terms/promotional-credits-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">促銷點數政策</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">區域資料代管政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">次處理者政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk 使用者內容及行為政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>產品條款</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">可存取性政策</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">產品內 Cookie 政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">特定服務條款<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>免費試用與搶鮮版服務條款</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/free-trial-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">免費試用</a></li><li><a href="/company/agreements-and-terms/beta-services-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">搶鮮版服務</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section id="privacy-policy"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">隱私權聲明</h1><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> <strong>生效日：</strong> 2024 年 2 月 20 日<br/> 如需我們隱私權聲明的先前版本，請按一下<a href="/company/agreements-and-terms/privacy-notice-2024-02-15/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處</a>。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> 如需Zendesk隱私政策的先前版本，請按一下 <a href="/company/policies-and-guidelines/zendesk-events-policy-2020-12-01/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處</a>。 </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">嗨！ Zendesk是一家服務至上的客戶關係管理（CRM）公司，致力於製作旨在改善客戶關係的軟體。我們訂立了本隱私權聲明（簡稱「<strong>本聲明</strong>」）以向您說明我們蒐集、使用、揭露及儲存個人資料的方式。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>本聲明<u>僅</u>適用於Zendesk作為個人資料控制方的情況（例子： Zendesk 網站訪客的個人資料與企業對企業間的聯絡資料）。</strong> 當我們的訂閱者使用 Zendesk 產品與標的服務時，我們代表我們的訂閱者處理個人資料者，Zendesk 屬於個人資料的 <u>處理方</u>，而非控制方。為清楚起見，本聲明<u>不</u>適用於 Zendesk 在其產品和服務中以處理者身分處理個人資料的情況。如果您對 Zendesk 訂閱者如何利用您個人資料的方式有任何問題，請直接與他們聯絡。我們概不對我們訂閱者的隱私權或資料安全實務作法承擔任何責任。本聲明亦不適用於關於目前或先前 Zendesk 員工、應徵者、以及擔任類似角色之約聘人員與代理人的個人資料。</p><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR"><strong>目錄：</strong><br/> </h2><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li><a href="#introduction" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">前言</span></a></li><li><a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">我們蒐集與揭露的個人資料</span></a></li><li><a href="#how-we-process-personal-data" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">我們使用您個人資料的方式</span></a></li><li><a href="#sources-of-personal-data" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">個人資料的來源</span></a></li><li><a href="#cookies-and-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookie和其他追蹤技術</span></a>：</li><li><a href="#security-and-retention" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">安全性和保留</span></a></li><li><a href="#childrens-privacy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">兒童隱私權</span></a></li><li><a href="#external-links" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">外部連結</span></a></li><li><a href="#contact-information" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">聯絡資訊</span></a></li><li><a href="#supplemental-terms-for-california-residents" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">加州居民補充條款</span></a></li><li><a href="#supplemental-information-for-the-eea-switzerland-and-the-uk" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">歐洲經濟區、瑞士及英國補充資訊</span></a></li><li><a href="#supplemental-information-for-other-regions" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">其他區域補充資訊</span></a></li><li><a href="#english-version-controls" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">英文版本控制</span></a></li><li><a href="#zendesk-inc-affiliates" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk, Inc. 關係企業</span></a></li></ol><div class="SL_swap" id="privacy-policy-truste-logo"><div> <a target="_blank" rel="noopener noreferrer" href="//privacy.truste.com/privacy-seal/validation?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><br/> <img alt="" loading="lazy" src="//privacy-policy.truste.com/privacy-seal/seal?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93"/><br/> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </div><div> <a target="_blank" rel="noopener noreferrer" href="//privacy.truste.com/privacy-seal/validation?rid=72b0f108-5766-4722-abea-9705e670c23f" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><br/> <img alt="TRUSTe" loading="lazy" src="//privacy-policy.truste.com/privacy-seal/seal?rid=72b0f108-5766-4722-abea-9705e670c23f"/><br/> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </div></div><h2 id="introduction" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">1. 前言</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">本聲明適用於 Zendesk, Inc. 及其列於<a href="#zendesk-inc-affiliates" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 14 款</a>的相關關係企業（簡稱「<strong>Zendesk</strong>」或「<strong>我們</strong>」）<strong></strong><strong></strong>。我們所使用但未在本聲明中定義之名詞（例如本網站、標的服務、訂閱者、代理人、代理人聯絡資訊等）應具有<a href="/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">主服務協議</a>所賦予之定義。如果您位於歐洲經濟區（簡稱「<strong>EEA</strong>」）、瑞士或英國（簡稱「<strong>U.K.</strong>」），請參閱本聲明<a href="#supplemental-information-for-the-eea-switzerland-and-the-uk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 11 款</a>，瞭解哪個/哪些特定法人個體會作為您個人資料控制方的相關詳細資訊。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>本聲明的適用時機</strong> 本聲明僅適用於 Zendesk 以控制方身分處理個人資料的情況（亦即 Zendesk 控制您個人資料受到處理的方式與原因）。其中包括：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>當您造訪 Zendesk.com 網站、Zendesk 行動應用程式、Zendesk 市集、Zendesk 開發者入口網站、我們的品牌社群媒體頁面、及我們所經營的其他網站（統稱「<strong>數位財產</strong>」）或與其互動時；</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">當您註冊或參與我們的網路研討會、活動、課程、行銷及推廣活動時；</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">當您與我們面對面互動，例如當您造訪我們辦公室；以及</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">當您詢問我們或跟我們從事商業交易時。</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>變更</strong>：我們可能不定時更新本聲明。請定期查看更新內容。如果您不同意我們所為的任何變更，您應該停止與我們互動。在相關法律要求時，我們會透過在我們網站上發佈更新或以其他適當方式，向您通知本聲明的任何變更。</p><h2 id="personal-data-we-collect-and-disclose" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">2. 我們蒐集與揭露的個人資料</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">下方表格說明了我們所蒐集關於您的哪些個人資料，以及我們揭露個人資料的對象。加州個人：本表格包含了我們基於加州法律所定義之業務或商業目的而揭露個人資料的對象。</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-30"><thead><tr><th>我們所蒐集的個人資料類型</th><th>個人資料的揭露</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>識別碼</strong>，例如您的姓名、電子郵件、郵寄地址、電話號碼、及裝置識別碼（例如廣告識別碼及　IP 位址）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全性與平台廠商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">為完成交易而有必要的第三方，例如信用卡處理商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們合作共同行銷或銷售我們產品與標的服務的業務夥伴，例如通路夥伴</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">按您指示的第三方，例如活動贊助商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">專業顧問，例如律師、會計師及稽核人員</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li><li>按照<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a>所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您已同意揭露的對象</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>商業資訊</strong>，包括偏好，例如購買紀錄或傾向及交易資訊，例如銀行資訊。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全性與平台廠商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">為完成交易而有必要的第三方，例如信用卡處理商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">專業顧問，例如律師、會計師及稽核人員</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您已同意揭露的對象</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>網際網路或其他電子網路活動資訊與裝置資訊</strong>，例如您的瀏覽紀錄、搜尋紀錄、裝置資訊、以及其他涉及您跟我們互動及使用我們產品、標的服務、電子郵件及其他數位財產的相關資訊（無論被動瀏覽或積極互動）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全性與平台廠商</p></li><li>按照<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a>所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>地理位置資訊</strong>，例如基於您的IP位址、行動裝置位置、或您向我們提供的資訊所得到的約略位置（例如您透過網路表格提供的城市和州）。您可能可以透過您裝置的設定，控制這種資料的蒐集作業。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全性與平台廠商。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li><li>按照<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a>所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>音訊、電子、視覺及其他感官資訊</strong>，例如我們場所的閉路電視錄影（例如在您造訪我們辦公室時）；您與我們的銷售或客戶支援團隊的互動記錄（例如根據相關法律規定的品質保證或訓練目的）；或客戶支援聊天或訊息記錄檔</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如安全性與平台廠商。</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>加州法律所定義之推論</strong>，例如您很可能會有正向反應的行銷情事。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如平台廠商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>敏感性個人資料</strong>，例如疫苗接種證明或種族及族裔（選填）（在適用法律允許的情況下）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">服務供應商，例如平台廠商</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您已同意揭露的對象</p></li></ul></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">除前述揭露情事外，我們可能為因應執法部門或其他政府主管機關的合法要求（包含遵守國家安全規定），而依據我們的<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">政府資料要求政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>分享您的個人資料。在法律許可情況下，我們也可能基於任何目的對個人資料進行去標識化、匿名化或彙整以便進行使用或第三方分享。</p><h2 id="how-we-process-personal-data" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">3. 我們處理個人資料的方式</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們可能基於以下目的處理您的個人資料：</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-70"><thead><tr><th>處理的目的</th><th>合法依據</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>向您提供我們的產品、標的服務及數位財產</strong>，包括處理與履行交易；讓您能存取數位財產及我們的標的服務；經營、維護及改善我們的數位財產與標的服務；跟您進行溝通，例如完成您的支援請求或提供安全性更新；以及診斷、維修及追蹤服務與品質問題。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；契約；法律義務</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>基於我們自身業務目的</strong>，包括維護內部業務紀錄及辦理內部報告；收款及執行會計與類似業務職能；稽核與管理標的服務相關專案；執行 IT 安全性管理及 IT 相關任務，例如管理我們的技術與網路；評估與改善我們的業務、標的服務、及數位財產；進行研究與開發新產品與服務；以及處理您的調查與問卷回應。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；法律義務 </p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>基於法律、安全或資安理由</strong>，包括遵守法律規定；建立、行使、或捍衛法律請求權主張；保護我們財產的安全、資安及完整性、以及與我們或他人互動之人的權利；調查任何內容或行為政策違規情事；以及偵查、預防及因應安全性事件或其他惡意、欺瞞、詐欺或非法活動。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">該等安全性目的亦可能涉及蒐集與處理特殊類別的個人資料（即健康資料），以便在基於公共衛生有所必要或相關法律要求情況下，進行辦公室訪查與辦理活動。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；法律義務；公共利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>為了行銷我們的產品及標的服務或第三方（例如我們的業務夥伴）的產品及服務</strong>，包括徵集或出版我們產品及標的服務的使用感想或回饋意見；向您發送我們標的服務或第三方服務相關的行銷與推廣通訊或產品建議（透過電子郵件、電話、或其他線上及離線通路）；便利您參與競賽或活動；評估廣告曝光情形或參與內容相關廣告客製化。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您可以在<a target="_blank" rel="noopener noreferrer" href="https://go.zendesk.com/unsubemail" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>或按一下我們行銷通訊最下方的「取消訂閱」連結，以選擇退出行銷通訊。您也可以在<a target="_blank" rel="noopener noreferrer" href="https://go.zendesk.com/PreferenceCenterGlobal?emailAddress=&language=en-US" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>管理您的電子郵件偏好設定。請注意，我們的一些行銷材料與資訊可能會使用追蹤技術及分析工具來幫助我們瞭解您的偏好設定。更多資訊請參閱下方<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a> 以及我們的<a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie 通知</a>。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意（法律要求者）；合法利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>在您使用我們的轉介服務向朋友推薦我們的標的服務時，履行轉介請求</strong>，包括使用您向我們提供的姓名、電子郵件、職稱、公司名稱，以聯絡您所轉介之人。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您只有在取得他人的同意後，才能提供其個人資料。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意（法律要求者）；合法利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>基於多元、平等及包容目的</strong>，例如在我們公司內部提倡多元、平等與包容的倡議行動及呈現（經相關法律授權許可者）。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意（法律要求者）；合法利益</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>公司交易</strong>，例如銷售、合併、收購、重組、破產及其他公司事件。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">合法利益；法律義務</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>經過您自願同意</strong>，讓您的個人資料受到處理。</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">同意</p></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 會在法律規定範圍內尊重資料主體的權利。您可能有權利存取、訂正、更新、以及在某些情況下要求刪除您個人資料（有例外情形）。您可以<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">在這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>提交請求。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk 使用少數第三方服務供應商，協助我們針對特定用途處理資料。這些第三方供應商協助支援網站的特定功能，進行資料庫監控及其他技術作業、協助資料傳輸，並提供資料儲存服務。這些第三方在提供服務時，可能會處理或儲存個人資料。 Zendesk 與這些第三方供應商簽訂合約，對其存取、使用及揭露個人資料設限，以恪守我們在歐盟-美國 DPF、歐盟-美國 DPF 在英國的延伸框架、 DPF 及瑞士-美國 DPF（包括後續轉移條款）規定的義務。若 Zendesk未能遵守這些義務，我們將對導致損害的事件負責。</p><h2 id="sources-of-personal-data" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">4. 個人資料的來源</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>您直接向我們提供的資訊</strong>，包括當您註冊及透過我們數位資產跟我們直接通訊時，造訪我們的辦公室，或參加我們的活動、行銷及宣導活動時。</li><li><strong>從您雇主、同事、或朋友蒐集的資訊</strong>，包括我們目前、過去或未來潛在顧客、供應商、投資人及業務夥伴的代表或其他受雇人的相關資訊。我們也可能透過我們標的服務的轉介功能，自您的朋友收到關於您的資訊。</li><li><strong>自動蒐集的資訊</strong>，包括關於您與我們的數位資產進行互動的技術資訊（例如：IP位址、瀏覽偏好設定、及購買紀錄）。更多資訊請見下方<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a> 以及我們的<a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie 通知</a>。</li><li><strong>來自公開來源的資訊</strong>，包括來自公開紀錄的資訊、以及您在公開論壇分享的資訊，例如社群媒體。</li><li><strong>來自其他第三方的資訊</strong>，包括來自第三方服務與內容供應商、我們與合作銷售或推廣產品及服務的法人個體、以及社群媒體網路（包括該等網路相關的小工具，例如「Facebook按讚」按鈕）的資訊。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們可能會合併自本聲明中所述各種來源（包括第三方來源和公共來源）收到的資訊，並基於以下目的予以使用或揭露。</p><h2 id="cookies-and-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">5. Cookie與其他追蹤技術：</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們利用cookie及其他追蹤技術，並讓您能夠選擇如何管理這些設定值，詳情請參閱我們的<a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie 聲明</a>。部分追蹤技術讓我們能長時間追蹤您在各種裝置及網站間的裝置活動。儘管部分瀏覽器已納入「請勿追蹤」或DNT偏好設定，但我們目前仍不會對網路瀏覽器的該等訊號做出回應。</p><h2 id="security-and-retention" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">6. 安全與保留</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們維護適當的安全性程序及技術與組織性措施，保護您的個人資料安全，避免其受到意外或非法毀壞、遺失、揭露、竄改或使用。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您的個人資料一般會在我們為履行其蒐集目的所必要期間內持續保留。一旦您及/或您的公司終止與我們的契約關係或以其他方式終止您與我們的關係，我們可能會在我們的系統與紀錄中保留您的個人資料，以確保經終止契約中之存續條款能受到確實履行，或為滿足其他合法業務目的，例如為了證明我們的商業慣例與契約義務，向您提供我們產品與服務的相關資訊，或遵守相關法律、稅務或會計要求。如我們沒有持續合法業務需求,且沒有合法的法律依据處理您的個人資料，即會把資料刪除、匿名化或進行彙整，如果無法刪除、匿名化或彙整（例如：您的個人資料已經儲存在備份檔案），我們會以安全方式，儲存您的個人資料，並作區隔不作任何進一步處理，直到可以刪除為止。如欲瞭解您特定情況所適用之保留期間的更多相關資運，請使用以下<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第9款</a>所提供之詳細資訊與我們聯絡。</p><h2 id="childrens-privacy" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">7. 兒童隱私權</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們的網站與標的服務並非以16歲以下兒童為使用對象，我們不會蓄意在線上直接自兒童蒐集個人資料。如果您是未成年子女的父母或監護人，並認為該子女已在線上向我們揭露個人資料者，請使用以下<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第9款</a>所提供之詳細資訊與我們聯絡。</p><h2 id="external-links" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">8. 外部連結</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您在與我們互動時，可能會遇到外部網站或其他線上服務的連結，包括内嵌在第三方廣告中的連結。我們對該等第三方網站與服務的隱私權及資料蒐集政策，並無任何控管能力，亦不承擔任何責任。如欲取得詳細資訊, 或對其實務作法有任何疑問,您應諮詢該等第三方及其隱私權聲明。</p><h2 id="contact-information" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">9. 聯絡資訊</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">如果您對本聲明或 Zendesk 集團的隱私權實務作法有任何疑問或欲提出申訴者，請透過電子郵件<a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a> 或 <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a>聯絡我們，或是寄信至：<br/> Zendesk, Inc.<br/> 收件人：隱私權團隊<br/> 989 Market Street<br/> <br/> San Francisco, CA 94103, United States </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">為了遵守歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸框架，以及瑞士-美國 DPF，我們承諾將任何關於歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸框架，以及瑞士-美國處理個人資料的未解決投訴轉交給 TRUSTe 這家總部設在美國的非訴訟爭議解決服務提供商。如果您未及時收到我們對您的 DPF 原則相關投訴的確認，或者如果我們對您的 DPF 原則相關投訴的處理未能令您滿意，請造訪<a target="_blank" rel="noopener noreferrer" href="https://feedback-form.truste.com/watchdog/request" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">此處<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>取得詳細資訊或提出投訴。 TRUSTe 的服務為免費提供。</p><h2 id="supplemental-terms-for-california-residents" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">10. 加州居民補充條款</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">根據加州消費者隱私保護法（簡稱「<strong>CCPA</strong>」）規定，本第10款適用於由Zendesk控制個人資料的處理方式與理由的情況下（CCPA稱為「企業」）所蒐集之關於加州個人的若干個人資料，並對前述本聲明其餘部分做內容補充。本第10款規定並不適用於目前或先前員工、應徵者、約聘人員或代理人。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. 額外資料處理揭露：</strong><br/>下方表格根據加州隱私權法定義，列出了我們曾向第三方出售、分享、或揭露的個人資料類別。作為參考用，<a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第2款</a>的表格提供了我們所蒐集的個人資料類別，以及我們的個人資料揭露情形。</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-50"><thead><tr><th>我們所蒐集的個人資料類別</th><th>加州隱私權法細節：個人資料被「出售或分享」的第三方對象類別</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>識別碼</strong>，例如您的姓名、電子郵件、郵寄地址、電話號碼、及裝置識別碼（例如廣告識別碼及　IP 位址）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>按照<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a>所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">我們合作共同行銷或銷售我們產品與服務的業務夥伴，例如通路夥伴</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>商業資訊</strong>，包括偏好，例如購買紀錄或傾向及交易資訊，例如銀行資訊。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>網際網路或其他電子網路活動資訊與裝置資訊</strong>，例如您的瀏覽紀錄、搜尋紀錄、裝置資訊、以及其他涉及您跟我們互動及使用我們產品、標的服務、電子郵件及其他數位財產的相關資訊（無論被動瀏覽或積極互動）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>按照<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 款</a>所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>地理位置資訊</strong>，例如基於您的IP位址、行動裝置位置、或您向我們提供的資訊所得到的約略位置（例如您透過網路表格提供的城市和州）。您可能可以透過您裝置的設定，控制這種資料的蒐集作業。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>按照<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 5 款</a>所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>音訊、電子、視覺及其他感官資訊</strong>，例如我們場所的閉路電視錄影（例如在您造訪我們辦公室時）；您與我們的銷售或客戶支援團隊的互動記錄（例如根據相關法律規定的品質保證或訓練目的）；或客戶支援聊天或訊息記錄檔</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>加州法律所定義之推論</strong>，例如您很可能會有正向反應的行銷情事。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>敏感性個人資料</strong>，例如疫苗接種證明或種族及族裔（選填）（在適用法律允許的情況下）。</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>不適用</em></li></ul></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">儘管我們在過去12個月並未基於金錢目的而「出售」或「分享」個人資料，但我們就我們的數位資產所進行且涉及第三方的慣常實務，可能會被視為加州法律所定義之「銷售」或「分享」情事。我們不會蓄意出售或分享任何未滿 16 歲的未成年人的個人資料。我們不會為了推論關於您的特徵，而蒐集或處理加州法律所定義之「敏感性個人資訊」。 Zendesk 僅會在符合敏感性個人資訊限制權利的例外情況下，使用敏感性個人資訊。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>財務動機</strong>：我們可能會提供福利或優惠，以換取您的個人資料，例如對填寫問卷調查的人提供折扣或折價券。我們可能在這些問卷調查中，蒐集個人資料，例如您的姓名、聯絡資訊、偏好、經驗、信仰、意見、以及對調查問題的其他回覆內容。參與問卷調查的情況，係受到該問卷調查的相關條款與條件規範限制，該等條款與條件會載明該問卷調查相關的任何財務動機以及如何參與調查。您的資料的價值，亦即向您提供的優惠內容價值。我們利用福利相關費用，計算其價值。您可以在任何時間，透過向我們寄發電子郵件至<a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a>，撤出任何財務動機。我們如果提供其他類型的財務動機，我們會在請您參與時，向您分享各該優惠內容的重要條款。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. 您的資料保護權利：</strong><br/> 在符合法律限制情況下，部分加州居民可能有以下權利。</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>知情權。</strong><br/> 您有權要求取得我們蒐集您個人資料類別的相關資訊、我們蒐集個人資料的來源類別、蒐集個人資料的目的、我們已揭露您個人資料的第三方對象類別、以及我們揭露您個人資料的目的（簡稱「<strong>類別報告</strong>」）。您亦可要求取得我們所蒐集關於您的個人資料中的特定資料（簡稱「<strong>特定資料報告</strong>」）。</li><li><strong>刪除權。</strong><br/> 您有權要求我們刪除向您蒐集的個人資料。</li><li><strong>訂正權。</strong> 您有權要求我們訂正我們所保留關於您的錯誤個人資料。</li><li><strong>選擇退出銷售或分享的權利。</strong> 我們不會向第三方出售個人資料以換取金錢。不過，如我們在<a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a>所說明，我們會向廣告夥伴分享資訊，並允許廣告夥伴在我們的數位財產蒐集資訊。這種交換情形可能會被視為加州法律所訂之「銷售」或「分享」情事，而您有權利選擇退出這種個人資料「銷售」或「分享」情事。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">加州居民可以透過使用我們的<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網路表格<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>或向我們寄發電子郵件至<a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a>，要求行使知情權、刪除權、訂正權。我們不會以相關法律所禁止之任何方式歧視您行使該等權利。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>如何完整行使選擇退出銷售或分享的權利：</strong> 為針對任何資訊的「銷售」或「分享」情事，完整行使選擇退出銷售或分享的權利，您必須採取以下兩個步驟：</p><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li>利用我們的<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網路表格<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>，提交選擇退出銷售或分享權利的請求；以及</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">按一下我們網站頁尾的「請勿出售或分享我們個人資訊」連結，停用廣告cookie與其他追蹤技術。您必須在各個瀏覽器以及您使用的各個裝置上，為我們各個網站完成此步驟。這些步驟有其必要性，因為如此我們才可以在各個瀏覽器及您使用的各個裝置上投放第一方cookie，以表明您已選擇退出。 </p></li></ol><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">如果您封鎖cookie，對於我們利用cookie、像素、及其他追蹤技術，在線上自動蒐集並向第三方揭露的裝置資料，我們將無法遵循您的選擇退出銷售或分享權利的請求。如果您清除您瀏覽器的cookie，您將需要再次遵守第二步驟辦理。在加州法律要求範圍內，我們會遵守各企業在瀏覽器上以普遍使用及認可格式發送的「請勿出售或分享」選擇退出偏好訊號，例如HTTP表頭欄位或JavaScript物件。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>驗證：</strong><br/> 為處理加州資料保護請求，取決於請求的性質，我們會需要取得相關資訊，以便在我們紀錄中找到您的資訊或驗證您的身分。在大多數情況下，我們會要求您提供關於您的資料，包括您的姓名、電子郵件地址或其他資訊。如果您提交一份知情權「特定資料報告」，根據偽證處罰原則，我們亦可能要求取得一份經您簽署的聲明書，表明您是所述之人。在某些情況下，我們可能會要求其他資料和/或使用第三方幫助驗證您的身份。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>授權代理人：</strong> 授權代理人可代表加州個人行使加州資料保護權利，但我們茲保留權利，得按前述規定，直接驗證該個人的身分。授權代理人須透過我們的<a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網路表格<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> 提交請求與我們聯絡，並表明其係以代理人身分提交請求。我們可能要求代理人提供經您簽署之許可書，證明其具備代表您行事的權限。我們亦可能要求您直接跟我們驗證您的身分，或直接向我們確認您確實已同意由授權代理人提交請求。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>時間：</strong> 我們會在收到請求後十五個工作日內處理「選擇退出銷售或分享權利」的請求。我們會在四十五日內回覆「刪除請求」及「知情權請求」，但如我們需更多時間者，我們會向您發通知，而且可能需要最多九十日的時間，才能回覆您的請求。</p><h2 id="supplemental-information-for-the-eea-switzerland-and-the-uk" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">11. 歐洲經濟區、瑞士和英國的補充資訊</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">以下條款針對我們處理歐洲經濟區（即歐盟成員國、冰島、列支敦斯登及挪威）、瑞士及英國個人資料情形，對本聲明補充相關內容。在最大適用範圍內，本聲明的其他部分如果與第11款的條款之間有任何相牴觸或不一致之處者，對於歐洲經濟區、瑞士和英國的個人資料處理作業，應以第11款為準。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>資料控制方：</strong><br/> 跟您有主要關係的Zendesk法人個體（例如跟您簽訂標的服務契約的法人個體；向您提供行銷材料與推廣通訊的法人個體；您存取我們網站所在地區的主要法人個體）是本聲明所訂範圍內的資料控制方。在大多數情況下，此為Zendesk, Inc.，除非另行通知您。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. 處理資料的法律依據：</strong><br/> <br/> 請參閱<a href="#how-we-process-personal-data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第3款</a>，瞭解我們據以蒐集、處理、及使用個人資料的法律依據。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. 您的資料保護權利：</strong><br/> 依據適用的資料保護法規定，您對於您的個人資料，可能可以行使若干權利：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>存取權。</strong> 您有權要求我們確認我們是否處理您的個人資料以及取得相關資訊，以及有權取得一份您受到處理的個人資料。</li><li><strong>資料可攜權利。</strong> 您可以以結構化、常用且機器可讀取的格式，接收您已向我們提供之個人資料，而且您可能有權把該等資料傳輸給其他資料控制方，不會受到阻礙。這項權利僅適用於資料處理作業係基於您的同意或契約所為，並且透過自動化方式進行的情況。</li><li><strong>修正權。</strong> 您可能有權要求修正不正確的個人資料，並且補充不完整的資料。</li><li><strong>拒絕權。</strong> 在若干情況下，您可能有權拒絕您的個人資料的處理作業。</li><li><strong>限制處理權。</strong> 在若干情況下，您可能可以要求限制處理您的個人資料。</li><li><strong>刪除權。</strong> 在若干情況下，您可能可以要求我們刪除您的個人資料。</li><li><strong>提出申訴的權利。</strong> 您有權向主管機關提出申訴。為了遵守歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸 DPF 和瑞士-美國 DPF 規範，我們致力與歐盟資料保護機關 (DPA)、英國資訊專員辦公室 (ICO) 及直布羅陀監管局 (GRA)，以及瑞士聯邦資料保護和資訊專員 (FDPIC) 所成立的小組合作，並分別遵循其就我們根據歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸框架，以及瑞士-美國 DPF 收到的個人資料處理相關未解決投訴提出的建議。</li><li><strong>拒絕或撤回同意的權利。</strong> 在我們徵得您的同意後才能處理您個人資料的情況，您可以自行拒絕同意。如果您已授予同意，您可以在任何時間撤回同意，不會有任何不良後果。在您撤回同意之前，對您的個人資料進行的任何處理的合法性將不受影響。</li><li><strong>拒絕受到自動化決策的權利。</strong> 歐盟/英國一般資料保護規範（簡稱「<strong>GDPR</strong>」）第 22(1)與(4)款規定所稱之自動化決策類別，並不會使用在您的個人資料。如有任何變動，我們會向您告知任何該等決定的原因與方式、其所代表的意義、以及可能的後果。您也會有權要求人工介入，表達您的觀點，以及對決定提出異議。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">您可以利用前述<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第9款</a>所提供細節與我們聯絡，以行使該等權利。請注意，在若干情況下，我們可能拒絕對行使資料保護權利的請求做出回應，例如提供存取權可能侵犯他人的隱私權或影響我們的法律義務者。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>c. 個人資料之國際傳輸：</strong><br/> <br/> 由於我們的營運業務遍佈全球，本聲明<a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 2 款</a>提及之若干接收者可能位於歐洲經濟區、瑞士或英國以外的國家，而該等國家並未提供歐洲經濟區、瑞士和英國的資料保護法所定義的妥善資料保護程度。在Zendesk集團內部的資料傳輸，以及向位於該等第三國家的第三方所為之資料傳輸，都會以經許可的法定減損情況為基礎，使用有效的資料傳輸機制，例如歐盟制式化契約條款及/或該等條款的英國附加條款、經核准的具拘束力企業規則、經核准的行為準則與認證機制，或由歐洲經濟區、瑞士或英國主管機關發佈或核准的其他任何有效資料傳輸機制。如欲瞭解我們的具拘束力企業規則的更多相關資訊（包括取得一份規則），可以前往<a href="/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡</a>查閱；我們的具拘束力企業規則的核准證明，可以在歐盟資料保護委員會的網站<a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/system/files/2023-03/EDPB_Information_Pre-GDPR_BCRs_Overview_en.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>查看。歐洲經濟區、瑞士及英國主管機關已正式認定某些第三國家提供充分的資料保護程度，無需採取進一步保護措施。如欲獲得關於我們傳輸個人資料方式的更多資訊或相關資料傳輸機制的複本（如有者），請使用上述<a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第 9 款</a>的聯絡資訊與我們聯絡。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> Zendesk, Inc.、FutureSimple Inc. 與 Smooch Technologies US Inc. 遵守美國商務部訂定的歐盟-美國資料隱私框架 (EU-U.S. DPF)、歐盟-美國 DPF 在英國的延伸框架，以及瑞士-美國和瑞士-美國資料隱私框架 (Swiss-U.S. DPF)。 Zendesk, Inc.、 FutureSimple Inc. 與 Smooch Technologies US Inc. 已向美國商務部證明，它們遵循歐盟-美國資料隱私框架原則 (EU-U.S. DPF Principles) 處理從歐盟根據歐盟-美國 DPF ，也根據歐盟-美國 DPF 的英國延伸框架處理從英國（和直布羅陀） DPF 收到的個人資料處理相關未解決投訴提出的建議。 Zendesk, Inc.、 FutureSimple Inc. 和 Smooch Technologies US Inc. 已向美國商務部證明，它們遵守瑞士-美國資料隱私框架原則 (Swiss-U.S. DPF Principles) 處理根據瑞士-美國 DPF 自瑞士 DPF 收到的個人資料處理相關未解決投訴提出的建議。如果本隱私政策的條款與歐盟-美國 DPF 原則及/或瑞士-美國 DPF 原則之間存在任何衝突，則以本原則為準。針對透過其他 DPF 機制未能解決的歐盟-美國 DPF 合規性投訴，在特定條件下，您有權啟動具有約束力的仲裁程序。詳細資訊請參閱 DPF 官網：<a target="_blank" rel="noopener noreferrer" href="https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。欲了解更多關於資料隱私框架 (DPF) 計畫的資訊，並查看我們的認證，請造訪 <a target="_blank" rel="noopener noreferrer" href="https://www.dataprivacyframework.gov/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.dataprivacyframework.gov/<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> 。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">聯邦貿易委員會對 Zendesk, Inc.、FutureSimple Inc. 以及 Smooch Technologies US Inc. 遵守歐盟-美國訂定的歐盟-美國資料隱私框架 (EU-U.S. DPF)、歐盟-美國 DPF 在英國的延伸框架，以及瑞士-美國和瑞士-美國擁有管轄權。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>資料保護長：</strong> 我們資料保護長的聯絡詳情如下： Zendesk, Inc., 收件人：隱私權團隊與DPO, 989 Market Street, San Francisco, CA 94103, United States, <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a>。</p><h2 id="supplemental-information-for-other-regions" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">12. 其他地區的補充資訊</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>澳洲：</strong> 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據1988年澳洲隱私權法（大英國協）及澳洲隱私權原則規定，進行蒐集、儲存、使用及/或處理。如果您對我們處理申訴的方式不滿意，或不同意我們提出之解決方式者，您可以利用澳洲資訊專員辦公室（Office of the Australian Information Commissioner；簡稱 <strong>OAIC</strong>）的<a target="_blank" rel="noopener noreferrer" href="https://www.oaic.gov.au/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">網站<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>所列方式，聯絡 OAIC，向他們提出申訴。或者，您可以要求我們把申訴內容直接轉交給 OAIC。</li><li><strong>巴西：</strong> 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據巴西通用資料保護法規定（Lei Geral de Proteção de Dados；簡稱「<strong>LGPD</strong>」），進行蒐集、儲存、使用及/或處理。使用或存取我們網站或標的服務之個人，對於我們基於本聲明所述目的，蒐集、使用、儲存及處理其個人資料，明確表示同意。</li><li><strong>加拿大：</strong> Zendesk 集團應根據其依加拿大個人資料保護與電子文件法（簡稱「<strong>PIPEDA</strong>」）所負之義務，蒐集、儲存、使用及/或處理個人資料（其定義依 PIPEDA 所訂）。</li><li><strong>日本：</strong> 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據日本個人資料保護法(「<strong>APPI</strong>」)規定，進行蒐集、儲存、使用及/或處理。</li><li><strong>內華達州：</strong>：我們目前並未以內華達州法律所定義方式出售個人資料。如果您是內華達州居民，您仍可以使用上述資訊向我們發送電子郵件，以根據內華達州修訂法規第603A章及以下條款行使您的退出銷售權。</li><li><strong>紐西蘭：</strong> 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據2020年紐西蘭隱私權法及其13年資訊隱私權原則（簡稱「<strong>NZ IPP</strong>」）規定，進行蒐集、儲存、使用及/或處理。</li><li><strong>新加坡：</strong> 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係根據 Zendesk 集團依2012年新加坡個人資料保護法 (「<strong>PDPA</strong>」)所負之義務，進行蒐集、儲存、使用及/或處理。</li><li><strong>英國：</strong> 本隱私權聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據 Zendesk 集團依英國2018年資料處理法所負之義務，進行蒐集、儲存、使用及/或處理，該法案經2019年資料保護、隱私與電子通信條例（及修正案等）（脫歐）修訂，並且經修訂、取代或替換（簡稱「<strong>UK GDPR</strong>」）。</li></ul><h2 id="english-version-controls" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">13. 英文版本控制</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">本聲明的非英語譯文僅為您提供方便。如果譯文之間存在歧義或衝突，則以英文版為準。</p><h2 id="zendesk-inc-affiliates" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">14. Zendesk, Inc. 關係企業</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk, Inc.；Zendesk Brasil Software Corporativo Ltda；Zendesk UK Limited；Zendesk International Limited；Zendesk APS；Zendesk Pty., Ltd；Kabushiki Kaisha Zendesk；Zendesk Incorporated；Zendesk GmbH；Zendesk Singapore Pte. Ltd；Zendesk France SAS；Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)； Zendesk Technologies Private Limited；FutureSimple Inc.；Zendesk Korea LLC；Smooch Technologies ULC；Cleverly, Unipessoal, LDA.；ZD Sub Holdings (U.S.)；Zendesk Sweden AB.；Smooch Technologies US Inc. (U.S.)；Zendesk S. de R.L. de C.V. (Mexico)；Zendesk Technologies Spain S.L. (Spain)；Zoro TopCo, LP； Zendesk Netherlands B.V；Zendesk Italy S.r.l.；Tymeshift Inc；Tymeshift doo Novi Sad；Tymeshift Portugal, Unipessoal Lda. </p></section></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" 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21:59:30","last_modified_by":"bureauworks","canonical":"https://www.zendesk.tw/company/agreements-and-terms/privacy-notice/","seoTitle":"隱私權聲明","seoDescription":"","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-1.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-1.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/444MKPv","facebook":"https://zdsk.co/3O3QivZ","linkedin":"https://zdsk.co/444MLTz"},"path":"/company/agreements-and-terms/privacy-notice/","title":"隱私權聲明","publishedAt":"2022-12-15 15:59:24","updatedAt":"2024-06-25 21:59:30","updatedAtFormatted":"2024年06月25日","content":"\u003cstyle\u003e\n .h3 {\n margin-bottom: 0;\n }\n .p-legal table th {\n background-color: #17494d;\n color: #fff;\n text-align: center;\n }\n .p-legal table td {\n vertical-align: top;\n }\n .p-legal table {\n margin-bottom: 0;\n }\n .p-legal ul li {\n margin-bottom: 0;\n }\n .p-legal table.first-column-width-70 td:first-child {\n width: 70%;\n }\n .p-legal table.first-column-width-50 td:first-child {\n width: 50%;\n }\n .p-legal table.first-column-width-30 td:first-child {\n width: 30%;\n }\n .p-legal ol li.adjust-li-margin {\n margin-left: -2px;\n }\n .p-legal p.p-no-margin {\n margin-bottom: 0;\n }\n .p-legal ul.ul-no-style {\n list-style: none;\n padding-left: 1rem;\n }\n\u003c/style\u003e\n\u003cnav id=\"sidebar\" class=\"col col-small-3\" aria-label=\"sidebar-navigation-customers-partners\"\u003e\n\u003cdiv class=\"menu-company-container\"\u003e\n\u003cdiv class=\"menu-section-header\"\u003e\n \u003cspan class=\"icon customers-partners\"\u003e\u003c/span\u003e\u003cspan class=\"menu-section-header-text\"\u003e協議與條款\u003c/span\u003e\n \u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003e產品與服務之客戶協議與使用者條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003e主服務協議\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/region-specific-terms/\"\u003e特定地區條款\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/professional-services-terms/\"\u003e專業服務條款\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-enterprise-services/\"\u003e我們如何保護您的服務資料（企業服務）\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-innovation-services/\"\u003e我們如何保護您的服務資料（創新服務）\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/innovation-services-list/\"\u003e創新服務清單\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/application-developer-api-license-agreement/\"\u003e應用程式開發人員及API授權協議\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/marketplace-terms-of-use/\"\u003e市集使用條款\u003c/a\u003e\u003c/li\u003e\n\u003cp\u003e \u003c!--\n\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022191494-How-much-notice-does-Zendesk-give-for-feature-removal-\"\u003eFeature Deprecation Policy\u003c/a\u003e\u003c/li\u003e\n\n--\u003e\u003c/p\u003e\n\u003cli\u003e\u003ca href=\"/company/assignment-agreement\"\u003e移轉與轉讓\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/reseller-terms-of-service/\"\u003e經銷商訂閱服務協議\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e資料保護與隱私權\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/trust-center/\"\u003eZendesk Trust Center\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003e隱私權聲明\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie 聲明\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/data-processing-form/\"\u003e資料處理協議\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/ccpa-addendum/\"\u003eCCPA 附錄 PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026#038;acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)\"\u003eLGPD 附錄 Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/business-associate-agreement/\"\u003eBAA Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003e政府資料請求政策\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e政策\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy\"\u003e資料刪除政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/promotional-credits-policy/\"\u003e促銷點數政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003e區域資料代管政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003e次處理者政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eZendesk 使用者內容及行為政策\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e產品條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003e可存取性政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003e產品內 Cookie 政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003e特定服務條款\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e免費試用與搶鮮版服務條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms\"\u003e免費試用\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms\"\u003e搶鮮版服務\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection id=\"privacy-policy\"\u003e\n\u003ch1 class=\"legal-page-title\"\u003e隱私權聲明\u003c/h1\u003e\n\u003cp\u003e\n \u003cstrong\u003e生效日：\u003c/strong\u003e 2024 年 2 月 20 日\u003cbr /\u003e\n 如需我們隱私權聲明的先前版本，請按一下\u003ca href=\"/company/agreements-and-terms/privacy-notice-2024-02-15/\"\u003e此處\u003c/a\u003e。\u003c/p\u003e\n\u003cp\u003e 如需Zendesk隱私政策的先前版本，請按一下 \u003ca href=\"/company/policies-and-guidelines/zendesk-events-policy-2020-12-01/\"\u003e此處\u003c/a\u003e。 \u003c/p\u003e\n\u003cp\u003e嗨！ Zendesk是一家服務至上的客戶關係管理（CRM）公司，致力於製作旨在改善客戶關係的軟體。我們訂立了本隱私權聲明（簡稱「\u003cstrong\u003e本聲明\u003c/strong\u003e」）以向您說明我們蒐集、使用、揭露及儲存個人資料的方式。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e本聲明\u003cu\u003e僅\u003c/u\u003e適用於Zendesk作為個人資料控制方的情況（例子： Zendesk 網站訪客的個人資料與企業對企業間的聯絡資料）。\u003c/strong\u003e 當我們的訂閱者使用 Zendesk 產品與標的服務時，我們代表我們的訂閱者處理個人資料者，Zendesk 屬於個人資料的 \u003cu\u003e處理方\u003c/u\u003e，而非控制方。為清楚起見，本聲明\u003cu\u003e不\u003c/u\u003e適用於 Zendesk 在其產品和服務中以處理者身分處理個人資料的情況。如果您對 Zendesk 訂閱者如何利用您個人資料的方式有任何問題，請直接與他們聯絡。我們概不對我們訂閱者的隱私權或資料安全實務作法承擔任何責任。本聲明亦不適用於關於目前或先前 Zendesk 員工、應徵者、以及擔任類似角色之約聘人員與代理人的個人資料。\u003c/p\u003e\n\u003ch2 class=\"h3\"\u003e\u003cstrong\u003e目錄：\u003c/strong\u003e\u003cbr /\u003e\n \u003c/h2\u003e\n\u003col\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#introduction\"\u003e前言\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#personal-data-we-collect-and-disclose\"\u003e我們蒐集與揭露的個人資料\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#how-we-process-personal-data\"\u003e我們使用您個人資料的方式\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#sources-of-personal-data\"\u003e個人資料的來源\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#cookies-and-tracking-technologies\"\u003eCookie和其他追蹤技術\u003c/a\u003e：\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#security-and-retention\"\u003e安全性和保留\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#childrens-privacy\"\u003e兒童隱私權\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#external-links\"\u003e外部連結\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#contact-information\"\u003e聯絡資訊\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-terms-for-california-residents\"\u003e加州居民補充條款\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e歐洲經濟區、瑞士及英國補充資訊\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-other-regions\"\u003e其他區域補充資訊\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#english-version-controls\"\u003e英文版本控制\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#zendesk-inc-affiliates\"\u003eZendesk, Inc. 關係企業\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"SL_swap\" id=\"privacy-policy-truste-logo\"\u003e\n\u003cdiv\u003e\n \u003ca href=\"//privacy.truste.com/privacy-seal/validation?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93\" target=\"_blank\" rel=\"noopener\"\u003e\u003cbr /\u003e\n \u003cimg style=\"border: none\" src=\"//privacy-policy.truste.com/privacy-seal/seal?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93\" alt=\"\"/\u003e\u003cbr /\u003e\n \u003c/a\u003e\n \u003c/div\u003e\n\u003cdiv\u003e\n \u003ca href=\"//privacy.truste.com/privacy-seal/validation?rid=72b0f108-5766-4722-abea-9705e670c23f\" target=\"_blank\" rel=\"noopener\"\u003e\u003cbr /\u003e\n \u003cimg style=\"border: none\" src=\"//privacy-policy.truste.com/privacy-seal/seal?rid=72b0f108-5766-4722-abea-9705e670c23f\" alt=\"TRUSTe\"/\u003e\u003cbr /\u003e\n \u003c/a\u003e\n \u003c/div\u003e\n\u003c/p\u003e\u003c/div\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"introduction\"\u003e1. 前言\u003c/h2\u003e\n\u003cp\u003e本聲明適用於 Zendesk, Inc. 及其列於\u003ca href=\"#zendesk-inc-affiliates\"\u003e第 14 款\u003c/a\u003e的相關關係企業（簡稱「\u003cstrong\u003eZendesk\u003c/strong\u003e」或「\u003cstrong\u003e我們\u003c/strong\u003e」）\u003cstrong\u003e\u003c/strong\u003e\u003cstrong\u003e\u003c/strong\u003e。我們所使用但未在本聲明中定義之名詞（例如本網站、標的服務、訂閱者、代理人、代理人聯絡資訊等）應具有\u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003e主服務協議\u003c/a\u003e所賦予之定義。如果您位於歐洲經濟區（簡稱「\u003cstrong\u003eEEA\u003c/strong\u003e」）、瑞士或英國（簡稱「\u003cstrong\u003eU.K.\u003c/strong\u003e」），請參閱本聲明\u003ca href=\"#supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e第 11 款\u003c/a\u003e，瞭解哪個/哪些特定法人個體會作為您個人資料控制方的相關詳細資訊。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003e本聲明的適用時機\u003c/strong\u003e 本聲明僅適用於 Zendesk 以控制方身分處理個人資料的情況（亦即 Zendesk 控制您個人資料受到處理的方式與原因）。其中包括：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e當您造訪 Zendesk.com 網站、Zendesk 行動應用程式、Zendesk 市集、Zendesk 開發者入口網站、我們的品牌社群媒體頁面、及我們所經營的其他網站（統稱「\u003cstrong\u003e數位財產\u003c/strong\u003e」）或與其互動時；\u003c/li\u003e\n\u003cli\u003e當您註冊或參與我們的網路研討會、活動、課程、行銷及推廣活動時；\u003c/li\u003e\n\u003cli\u003e當您與我們面對面互動，例如當您造訪我們辦公室；以及\u003c/li\u003e\n\u003cli\u003e當您詢問我們或跟我們從事商業交易時。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e變更\u003c/strong\u003e：我們可能不定時更新本聲明。請定期查看更新內容。如果您不同意我們所為的任何變更，您應該停止與我們互動。在相關法律要求時，我們會透過在我們網站上發佈更新或以其他適當方式，向您通知本聲明的任何變更。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"personal-data-we-collect-and-disclose\"\u003e2. 我們蒐集與揭露的個人資料\u003c/h2\u003e\n\u003cp class=\"p-no-margin\"\u003e下方表格說明了我們所蒐集關於您的哪些個人資料，以及我們揭露個人資料的對象。加州個人：本表格包含了我們基於加州法律所定義之業務或商業目的而揭露個人資料的對象。\u003c/p\u003e\n\u003ctable class=\"first-column-width-30\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e我們所蒐集的個人資料類型\u003c/th\u003e\n\u003cth\u003e個人資料的揭露\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e識別碼\u003c/strong\u003e，例如您的姓名、電子郵件、郵寄地址、電話號碼、及裝置識別碼（例如廣告識別碼及　IP 位址）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全性與平台廠商\u003c/li\u003e\n\u003cli\u003e為完成交易而有必要的第三方，例如信用卡處理商\u003c/li\u003e\n\u003cli\u003e我們合作共同行銷或銷售我們產品與標的服務的業務夥伴，例如通路夥伴\u003c/li\u003e\n\u003cli\u003e按您指示的第三方，例如活動贊助商\u003c/li\u003e\n\u003cli\u003e專業顧問，例如律師、會計師及稽核人員\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003cli\u003e按照\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。\u003c/li\u003e\n\u003cli\u003e您已同意揭露的對象\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e商業資訊\u003c/strong\u003e，包括偏好，例如購買紀錄或傾向及交易資訊，例如銀行資訊。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全性與平台廠商\u003c/li\u003e\n\u003cli\u003e為完成交易而有必要的第三方，例如信用卡處理商\u003c/li\u003e\n\u003cli\u003e專業顧問，例如律師、會計師及稽核人員\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003cli\u003e您已同意揭露的對象\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e網際網路或其他電子網路活動資訊與裝置資訊\u003c/strong\u003e，例如您的瀏覽紀錄、搜尋紀錄、裝置資訊、以及其他涉及您跟我們互動及使用我們產品、標的服務、電子郵件及其他數位財產的相關資訊（無論被動瀏覽或積極互動）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全性與平台廠商\u003c/li\u003e\n\u003cli\u003e按照\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e地理位置資訊\u003c/strong\u003e，例如基於您的IP位址、行動裝置位置、或您向我們提供的資訊所得到的約略位置（例如您透過網路表格提供的城市和州）。您可能可以透過您裝置的設定，控制這種資料的蒐集作業。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全性與平台廠商。\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003cli\u003e按照\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e音訊、電子、視覺及其他感官資訊\u003c/strong\u003e，例如我們場所的閉路電視錄影（例如在您造訪我們辦公室時）；您與我們的銷售或客戶支援團隊的互動記錄（例如根據相關法律規定的品質保證或訓練目的）；或客戶支援聊天或訊息記錄檔\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如安全性與平台廠商。\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e加州法律所定義之推論\u003c/strong\u003e，例如您很可能會有正向反應的行銷情事。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如平台廠商\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e敏感性個人資料\u003c/strong\u003e，例如疫苗接種證明或種族及族裔（選填）（在適用法律允許的情況下）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk集團內的關係企業與子公司，包括母公司和最終控股公司、關係企業、子公司、業務單位以及我們在未來收購的其他公司，並且在該等公司成為Zendesk集團的一分子後\u003c/li\u003e\n\u003cli\u003e服務供應商，例如平台廠商\u003c/li\u003e\n\u003cli\u003e涉及企業交易的法人個體，包括我們出售、收購、或合併我們資產的全部或一部的情況\u003c/li\u003e\n\u003cli\u003e您已同意揭露的對象\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e除前述揭露情事外，我們可能為因應執法部門或其他政府主管機關的合法要求（包含遵守國家安全規定），而依據我們的\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\" rel=\"noopener\"\u003e政府資料要求政策\u003c/a\u003e分享您的個人資料。在法律許可情況下，我們也可能基於任何目的對個人資料進行去標識化、匿名化或彙整以便進行使用或第三方分享。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"how-we-process-personal-data\"\u003e3. 我們處理個人資料的方式\u003c/h2\u003e\n\u003cp class=\"p-no-margin\"\u003e我們可能基於以下目的處理您的個人資料：\u003c/p\u003e\n\u003ctable class=\"first-column-width-70\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e處理的目的\u003c/th\u003e\n\u003cth\u003e合法依據\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e向您提供我們的產品、標的服務及數位財產\u003c/strong\u003e，包括處理與履行交易；讓您能存取數位財產及我們的標的服務；經營、維護及改善我們的數位財產與標的服務；跟您進行溝通，例如完成您的支援請求或提供安全性更新；以及診斷、維修及追蹤服務與品質問題。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；契約；法律義務\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e基於我們自身業務目的\u003c/strong\u003e，包括維護內部業務紀錄及辦理內部報告；收款及執行會計與類似業務職能；稽核與管理標的服務相關專案；執行 IT 安全性管理及 IT 相關任務，例如管理我們的技術與網路；評估與改善我們的業務、標的服務、及數位財產；進行研究與開發新產品與服務；以及處理您的調查與問卷回應。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；法律義務 \u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e基於法律、安全或資安理由\u003c/strong\u003e，包括遵守法律規定；建立、行使、或捍衛法律請求權主張；保護我們財產的安全、資安及完整性、以及與我們或他人互動之人的權利；調查任何內容或行為政策違規情事；以及偵查、預防及因應安全性事件或其他惡意、欺瞞、詐欺或非法活動。\u003c/p\u003e\n\u003cp\u003e該等安全性目的亦可能涉及蒐集與處理特殊類別的個人資料（即健康資料），以便在基於公共衛生有所必要或相關法律要求情況下，進行辦公室訪查與辦理活動。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；法律義務；公共利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e為了行銷我們的產品及標的服務或第三方（例如我們的業務夥伴）的產品及服務\u003c/strong\u003e，包括徵集或出版我們產品及標的服務的使用感想或回饋意見；向您發送我們標的服務或第三方服務相關的行銷與推廣通訊或產品建議（透過電子郵件、電話、或其他線上及離線通路）；便利您參與競賽或活動；評估廣告曝光情形或參與內容相關廣告客製化。\u003c/p\u003e\n\u003cp\u003e您可以在\u003ca href=\"https://go.zendesk.com/unsubemail\" target=\"_blank\" rel=\"noopener\"\u003e這裡\u003c/a\u003e或按一下我們行銷通訊最下方的「取消訂閱」連結，以選擇退出行銷通訊。您也可以在\u003ca href=\"https://go.zendesk.com/PreferenceCenterGlobal?emailAddress=\u0026#038;language=en-US\" target=\"_blank\" rel=\"noopener\"\u003e這裡\u003c/a\u003e管理您的電子郵件偏好設定。請注意，我們的一些行銷材料與資訊可能會使用追蹤技術及分析工具來幫助我們瞭解您的偏好設定。更多資訊請參閱下方\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e 以及我們的\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie 通知\u003c/a\u003e。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意（法律要求者）；合法利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e在您使用我們的轉介服務向朋友推薦我們的標的服務時，履行轉介請求\u003c/strong\u003e，包括使用您向我們提供的姓名、電子郵件、職稱、公司名稱，以聯絡您所轉介之人。\u003c/p\u003e\n\u003cp\u003e您只有在取得他人的同意後，才能提供其個人資料。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意（法律要求者）；合法利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e基於多元、平等及包容目的\u003c/strong\u003e，例如在我們公司內部提倡多元、平等與包容的倡議行動及呈現（經相關法律授權許可者）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意（法律要求者）；合法利益\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e公司交易\u003c/strong\u003e，例如銷售、合併、收購、重組、破產及其他公司事件。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e合法利益；法律義務\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e經過您自願同意\u003c/strong\u003e，讓您的個人資料受到處理。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e同意\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eZendesk 會在法律規定範圍內尊重資料主體的權利。您可能有權利存取、訂正、更新、以及在某些情況下要求刪除您個人資料（有例外情形）。您可以\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e在這裡\u003c/a\u003e提交請求。\u003c/p\u003e\n\u003cp\u003eZendesk 使用少數第三方服務供應商，協助我們針對特定用途處理資料。這些第三方供應商協助支援網站的特定功能，進行資料庫監控及其他技術作業、協助資料傳輸，並提供資料儲存服務。這些第三方在提供服務時，可能會處理或儲存個人資料。 Zendesk 與這些第三方供應商簽訂合約，對其存取、使用及揭露個人資料設限，以恪守我們在歐盟-美國 DPF、歐盟-美國 DPF 在英國的延伸框架、 DPF 及瑞士-美國 DPF（包括後續轉移條款）規定的義務。若 Zendesk未能遵守這些義務，我們將對導致損害的事件負責。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"sources-of-personal-data\"\u003e4. 個人資料的來源\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e您直接向我們提供的資訊\u003c/strong\u003e，包括當您註冊及透過我們數位資產跟我們直接通訊時，造訪我們的辦公室，或參加我們的活動、行銷及宣導活動時。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e從您雇主、同事、或朋友蒐集的資訊\u003c/strong\u003e，包括我們目前、過去或未來潛在顧客、供應商、投資人及業務夥伴的代表或其他受雇人的相關資訊。我們也可能透過我們標的服務的轉介功能，自您的朋友收到關於您的資訊。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e自動蒐集的資訊\u003c/strong\u003e，包括關於您與我們的數位資產進行互動的技術資訊（例如：IP位址、瀏覽偏好設定、及購買紀錄）。更多資訊請見下方\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e 以及我們的\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie 通知\u003c/a\u003e。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e來自公開來源的資訊\u003c/strong\u003e，包括來自公開紀錄的資訊、以及您在公開論壇分享的資訊，例如社群媒體。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e來自其他第三方的資訊\u003c/strong\u003e，包括來自第三方服務與內容供應商、我們與合作銷售或推廣產品及服務的法人個體、以及社群媒體網路（包括該等網路相關的小工具，例如「Facebook按讚」按鈕）的資訊。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e我們可能會合併自本聲明中所述各種來源（包括第三方來源和公共來源）收到的資訊，並基於以下目的予以使用或揭露。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"cookies-and-tracking-technologies\"\u003e5. Cookie與其他追蹤技術：\u003c/h2\u003e\n\u003cp\u003e我們利用cookie及其他追蹤技術，並讓您能夠選擇如何管理這些設定值，詳情請參閱我們的\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie 聲明\u003c/a\u003e。部分追蹤技術讓我們能長時間追蹤您在各種裝置及網站間的裝置活動。儘管部分瀏覽器已納入「請勿追蹤」或DNT偏好設定，但我們目前仍不會對網路瀏覽器的該等訊號做出回應。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"security-and-retention\"\u003e6. 安全與保留\u003c/h2\u003e\n\u003cp\u003e我們維護適當的安全性程序及技術與組織性措施，保護您的個人資料安全，避免其受到意外或非法毀壞、遺失、揭露、竄改或使用。\u003c/p\u003e\n\u003cp\u003e您的個人資料一般會在我們為履行其蒐集目的所必要期間內持續保留。一旦您及/或您的公司終止與我們的契約關係或以其他方式終止您與我們的關係，我們可能會在我們的系統與紀錄中保留您的個人資料，以確保經終止契約中之存續條款能受到確實履行，或為滿足其他合法業務目的，例如為了證明我們的商業慣例與契約義務，向您提供我們產品與服務的相關資訊，或遵守相關法律、稅務或會計要求。如我們沒有持續合法業務需求,且沒有合法的法律依据處理您的個人資料，即會把資料刪除、匿名化或進行彙整，如果無法刪除、匿名化或彙整（例如：您的個人資料已經儲存在備份檔案），我們會以安全方式，儲存您的個人資料，並作區隔不作任何進一步處理，直到可以刪除為止。如欲瞭解您特定情況所適用之保留期間的更多相關資運，請使用以下\u003ca href=\"#contact-information\"\u003e第9款\u003c/a\u003e所提供之詳細資訊與我們聯絡。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"childrens-privacy\"\u003e7. 兒童隱私權\u003c/h2\u003e\n\u003cp\u003e我們的網站與標的服務並非以16歲以下兒童為使用對象，我們不會蓄意在線上直接自兒童蒐集個人資料。如果您是未成年子女的父母或監護人，並認為該子女已在線上向我們揭露個人資料者，請使用以下\u003ca href=\"#contact-information\"\u003e第9款\u003c/a\u003e所提供之詳細資訊與我們聯絡。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"external-links\"\u003e8. 外部連結\u003c/h2\u003e\n\u003cp\u003e您在與我們互動時，可能會遇到外部網站或其他線上服務的連結，包括内嵌在第三方廣告中的連結。我們對該等第三方網站與服務的隱私權及資料蒐集政策，並無任何控管能力，亦不承擔任何責任。如欲取得詳細資訊, 或對其實務作法有任何疑問,您應諮詢該等第三方及其隱私權聲明。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"contact-information\"\u003e9. 聯絡資訊\u003c/h2\u003e\n\u003cp\u003e如果您對本聲明或 Zendesk 集團的隱私權實務作法有任何疑問或欲提出申訴者，請透過電子郵件\u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e 或 \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e聯絡我們，或是寄信至：\u003cbr /\u003e\n Zendesk, Inc.\u003cbr /\u003e\n 收件人：隱私權團隊\u003cbr /\u003e\n 989 Market Street\u003cbr /\u003e \u003cbr /\u003e\n San Francisco, CA 94103, United States\n \u003c/p\u003e\n\u003cp\u003e為了遵守歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸框架，以及瑞士-美國 DPF，我們承諾將任何關於歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸框架，以及瑞士-美國處理個人資料的未解決投訴轉交給 TRUSTe 這家總部設在美國的非訴訟爭議解決服務提供商。如果您未及時收到我們對您的 DPF 原則相關投訴的確認，或者如果我們對您的 DPF 原則相關投訴的處理未能令您滿意，請造訪\u003ca href=\"https://feedback-form.truste.com/watchdog/request\" target=\"_blank\" rel=\"noopener\"\u003e此處\u003c/a\u003e取得詳細資訊或提出投訴。 TRUSTe 的服務為免費提供。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-terms-for-california-residents\"\u003e10. 加州居民補充條款\u003c/h2\u003e\n\u003cp\u003e根據加州消費者隱私保護法（簡稱「\u003cstrong\u003eCCPA\u003c/strong\u003e」）規定，本第10款適用於由Zendesk控制個人資料的處理方式與理由的情況下（CCPA稱為「企業」）所蒐集之關於加州個人的若干個人資料，並對前述本聲明其餘部分做內容補充。本第10款規定並不適用於目前或先前員工、應徵者、約聘人員或代理人。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003ea. 額外資料處理揭露：\u003c/strong\u003e\u003cbr /\u003e下方表格根據加州隱私權法定義，列出了我們曾向第三方出售、分享、或揭露的個人資料類別。作為參考用，\u003ca href=\"#personal-data-we-collect-and-disclose\"\u003e第2款\u003c/a\u003e的表格提供了我們所蒐集的個人資料類別，以及我們的個人資料揭露情形。\u003c/p\u003e\n\u003ctable class=\"first-column-width-50\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e我們所蒐集的個人資料類別\u003c/th\u003e\n\u003cth\u003e加州隱私權法細節：個人資料被「出售或分享」的第三方對象類別\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e識別碼\u003c/strong\u003e，例如您的姓名、電子郵件、郵寄地址、電話號碼、及裝置識別碼（例如廣告識別碼及　IP 位址）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003e按照\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。\u003c/li\u003e\n\u003cli\u003e我們合作共同行銷或銷售我們產品與服務的業務夥伴，例如通路夥伴\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e商業資訊\u003c/strong\u003e，包括偏好，例如購買紀錄或傾向及交易資訊，例如銀行資訊。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e網際網路或其他電子網路活動資訊與裝置資訊\u003c/strong\u003e，例如您的瀏覽紀錄、搜尋紀錄、裝置資訊、以及其他涉及您跟我們互動及使用我們產品、標的服務、電子郵件及其他數位財產的相關資訊（無論被動瀏覽或積極互動）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003e按照\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 款\u003c/a\u003e所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e地理位置資訊\u003c/strong\u003e，例如基於您的IP位址、行動裝置位置、或您向我們提供的資訊所得到的約略位置（例如您透過網路表格提供的城市和州）。您可能可以透過您裝置的設定，控制這種資料的蒐集作業。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003e按照\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第 5 款\u003c/a\u003e所述，經營 Cookie 與追蹤技術的公司，例如行銷與廣告夥伴。\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e音訊、電子、視覺及其他感官資訊\u003c/strong\u003e，例如我們場所的閉路電視錄影（例如在您造訪我們辦公室時）；您與我們的銷售或客戶支援團隊的互動記錄（例如根據相關法律規定的品質保證或訓練目的）；或客戶支援聊天或訊息記錄檔\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e加州法律所定義之推論\u003c/strong\u003e，例如您很可能會有正向反應的行銷情事。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003e敏感性個人資料\u003c/strong\u003e，例如疫苗接種證明或種族及族裔（選填）（在適用法律允許的情況下）。\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003e不適用\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e儘管我們在過去12個月並未基於金錢目的而「出售」或「分享」個人資料，但我們就我們的數位資產所進行且涉及第三方的慣常實務，可能會被視為加州法律所定義之「銷售」或「分享」情事。我們不會蓄意出售或分享任何未滿 16 歲的未成年人的個人資料。我們不會為了推論關於您的特徵，而蒐集或處理加州法律所定義之「敏感性個人資訊」。 Zendesk 僅會在符合敏感性個人資訊限制權利的例外情況下，使用敏感性個人資訊。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e財務動機\u003c/strong\u003e：我們可能會提供福利或優惠，以換取您的個人資料，例如對填寫問卷調查的人提供折扣或折價券。我們可能在這些問卷調查中，蒐集個人資料，例如您的姓名、聯絡資訊、偏好、經驗、信仰、意見、以及對調查問題的其他回覆內容。參與問卷調查的情況，係受到該問卷調查的相關條款與條件規範限制，該等條款與條件會載明該問卷調查相關的任何財務動機以及如何參與調查。您的資料的價值，亦即向您提供的優惠內容價值。我們利用福利相關費用，計算其價值。您可以在任何時間，透過向我們寄發電子郵件至\u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e，撤出任何財務動機。我們如果提供其他類型的財務動機，我們會在請您參與時，向您分享各該優惠內容的重要條款。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eb. 您的資料保護權利：\u003c/strong\u003e\u003cbr /\u003e\n 在符合法律限制情況下，部分加州居民可能有以下權利。\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e知情權。\u003c/strong\u003e\n\u003cp\u003e 您有權要求取得我們蒐集您個人資料類別的相關資訊、我們蒐集個人資料的來源類別、蒐集個人資料的目的、我們已揭露您個人資料的第三方對象類別、以及我們揭露您個人資料的目的（簡稱「\u003cstrong\u003e類別報告\u003c/strong\u003e」）。您亦可要求取得我們所蒐集關於您的個人資料中的特定資料（簡稱「\u003cstrong\u003e特定資料報告\u003c/strong\u003e」）。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e刪除權。\u003c/strong\u003e\u003cbr /\u003e\n 您有權要求我們刪除向您蒐集的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e訂正權。\u003c/strong\u003e 您有權要求我們訂正我們所保留關於您的錯誤個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e選擇退出銷售或分享的權利。\u003c/strong\u003e 我們不會向第三方出售個人資料以換取金錢。不過，如我們在\u003ca href=\"#cookies-and-tracking-technologies\"\u003e第5款\u003c/a\u003e所說明，我們會向廣告夥伴分享資訊，並允許廣告夥伴在我們的數位財產蒐集資訊。這種交換情形可能會被視為加州法律所訂之「銷售」或「分享」情事，而您有權利選擇退出這種個人資料「銷售」或「分享」情事。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e加州居民可以透過使用我們的\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e網路表格\u003c/a\u003e或向我們寄發電子郵件至\u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e，要求行使知情權、刪除權、訂正權。我們不會以相關法律所禁止之任何方式歧視您行使該等權利。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003e如何完整行使選擇退出銷售或分享的權利：\u003c/strong\u003e 為針對任何資訊的「銷售」或「分享」情事，完整行使選擇退出銷售或分享的權利，您必須採取以下兩個步驟：\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e利用我們的\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e網路表格\u003c/a\u003e，提交選擇退出銷售或分享權利的請求；以及\u003c/li\u003e\n\u003cli\u003e按一下我們網站頁尾的「請勿出售或分享我們個人資訊」連結，停用廣告cookie與其他追蹤技術。您必須在各個瀏覽器以及您使用的各個裝置上，為我們各個網站完成此步驟。這些步驟有其必要性，因為如此我們才可以在各個瀏覽器及您使用的各個裝置上投放第一方cookie，以表明您已選擇退出。 \u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e如果您封鎖cookie，對於我們利用cookie、像素、及其他追蹤技術，在線上自動蒐集並向第三方揭露的裝置資料，我們將無法遵循您的選擇退出銷售或分享權利的請求。如果您清除您瀏覽器的cookie，您將需要再次遵守第二步驟辦理。在加州法律要求範圍內，我們會遵守各企業在瀏覽器上以普遍使用及認可格式發送的「請勿出售或分享」選擇退出偏好訊號，例如HTTP表頭欄位或JavaScript物件。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e驗證：\u003c/strong\u003e\u003cbr /\u003e\n 為處理加州資料保護請求，取決於請求的性質，我們會需要取得相關資訊，以便在我們紀錄中找到您的資訊或驗證您的身分。在大多數情況下，我們會要求您提供關於您的資料，包括您的姓名、電子郵件地址或其他資訊。如果您提交一份知情權「特定資料報告」，根據偽證處罰原則，我們亦可能要求取得一份經您簽署的聲明書，表明您是所述之人。在某些情況下，我們可能會要求其他資料和/或使用第三方幫助驗證您的身份。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e授權代理人：\u003c/strong\u003e 授權代理人可代表加州個人行使加州資料保護權利，但我們茲保留權利，得按前述規定，直接驗證該個人的身分。授權代理人須透過我們的\u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003e網路表格\u003c/a\u003e 提交請求與我們聯絡，並表明其係以代理人身分提交請求。我們可能要求代理人提供經您簽署之許可書，證明其具備代表您行事的權限。我們亦可能要求您直接跟我們驗證您的身分，或直接向我們確認您確實已同意由授權代理人提交請求。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e時間：\u003c/strong\u003e 我們會在收到請求後十五個工作日內處理「選擇退出銷售或分享權利」的請求。我們會在四十五日內回覆「刪除請求」及「知情權請求」，但如我們需更多時間者，我們會向您發通知，而且可能需要最多九十日的時間，才能回覆您的請求。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e11. 歐洲經濟區、瑞士和英國的補充資訊\u003c/h2\u003e\n\u003cp\u003e以下條款針對我們處理歐洲經濟區（即歐盟成員國、冰島、列支敦斯登及挪威）、瑞士及英國個人資料情形，對本聲明補充相關內容。在最大適用範圍內，本聲明的其他部分如果與第11款的條款之間有任何相牴觸或不一致之處者，對於歐洲經濟區、瑞士和英國的個人資料處理作業，應以第11款為準。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e資料控制方：\u003c/strong\u003e\u003cbr /\u003e\n 跟您有主要關係的Zendesk法人個體（例如跟您簽訂標的服務契約的法人個體；向您提供行銷材料與推廣通訊的法人個體；您存取我們網站所在地區的主要法人個體）是本聲明所訂範圍內的資料控制方。在大多數情況下，此為Zendesk, Inc.，除非另行通知您。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ea. 處理資料的法律依據：\u003c/strong\u003e\u003cbr /\u003e\n \u003cbr /\u003e\n 請參閱\u003ca href=\"#how-we-process-personal-data\"\u003e第3款\u003c/a\u003e，瞭解我們據以蒐集、處理、及使用個人資料的法律依據。\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eb. 您的資料保護權利：\u003c/strong\u003e\u003cbr /\u003e\n 依據適用的資料保護法規定，您對於您的個人資料，可能可以行使若干權利：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e存取權。\u003c/strong\u003e 您有權要求我們確認我們是否處理您的個人資料以及取得相關資訊，以及有權取得一份您受到處理的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e資料可攜權利。\u003c/strong\u003e 您可以以結構化、常用且機器可讀取的格式，接收您已向我們提供之個人資料，而且您可能有權把該等資料傳輸給其他資料控制方，不會受到阻礙。這項權利僅適用於資料處理作業係基於您的同意或契約所為，並且透過自動化方式進行的情況。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e修正權。\u003c/strong\u003e 您可能有權要求修正不正確的個人資料，並且補充不完整的資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e拒絕權。\u003c/strong\u003e 在若干情況下，您可能有權拒絕您的個人資料的處理作業。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e限制處理權。\u003c/strong\u003e 在若干情況下，您可能可以要求限制處理您的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e刪除權。\u003c/strong\u003e 在若干情況下，您可能可以要求我們刪除您的個人資料。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e提出申訴的權利。\u003c/strong\u003e 您有權向主管機關提出申訴。為了遵守歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸 DPF 和瑞士-美國 DPF 規範，我們致力與歐盟資料保護機關 (DPA)、英國資訊專員辦公室 (ICO) 及直布羅陀監管局 (GRA)，以及瑞士聯邦資料保護和資訊專員 (FDPIC) 所成立的小組合作，並分別遵循其就我們根據歐盟-美國 DPF、歐盟-美國 DPF 的英國延伸框架，以及瑞士-美國 DPF 收到的個人資料處理相關未解決投訴提出的建議。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e拒絕或撤回同意的權利。\u003c/strong\u003e 在我們徵得您的同意後才能處理您個人資料的情況，您可以自行拒絕同意。如果您已授予同意，您可以在任何時間撤回同意，不會有任何不良後果。在您撤回同意之前，對您的個人資料進行的任何處理的合法性將不受影響。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e拒絕受到自動化決策的權利。\u003c/strong\u003e 歐盟/英國一般資料保護規範（簡稱「\u003cstrong\u003eGDPR\u003c/strong\u003e」）第 22(1)與(4)款規定所稱之自動化決策類別，並不會使用在您的個人資料。如有任何變動，我們會向您告知任何該等決定的原因與方式、其所代表的意義、以及可能的後果。您也會有權要求人工介入，表達您的觀點，以及對決定提出異議。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e您可以利用前述\u003ca href=\"#contact-information\"\u003e第9款\u003c/a\u003e所提供細節與我們聯絡，以行使該等權利。請注意，在若干情況下，我們可能拒絕對行使資料保護權利的請求做出回應，例如提供存取權可能侵犯他人的隱私權或影響我們的法律義務者。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ec. 個人資料之國際傳輸：\u003c/strong\u003e\u003cbr /\u003e\n \u003cbr /\u003e\n 由於我們的營運業務遍佈全球，本聲明\u003ca href=\"#personal-data-we-collect-and-disclose\"\u003e第 2 款\u003c/a\u003e提及之若干接收者可能位於歐洲經濟區、瑞士或英國以外的國家，而該等國家並未提供歐洲經濟區、瑞士和英國的資料保護法所定義的妥善資料保護程度。在Zendesk集團內部的資料傳輸，以及向位於該等第三國家的第三方所為之資料傳輸，都會以經許可的法定減損情況為基礎，使用有效的資料傳輸機制，例如歐盟制式化契約條款及/或該等條款的英國附加條款、經核准的具拘束力企業規則、經核准的行為準則與認證機制，或由歐洲經濟區、瑞士或英國主管機關發佈或核准的其他任何有效資料傳輸機制。如欲瞭解我們的具拘束力企業規則的更多相關資訊（包括取得一份規則），可以前往\u003ca href=\"/trust-center/\"\u003e這裡\u003c/a\u003e查閱；我們的具拘束力企業規則的核准證明，可以在歐盟資料保護委員會的網站\u003ca href=\"https://edpb.europa.eu/system/files/2023-03/EDPB_Information_Pre-GDPR_BCRs_Overview_en.pdf\"\u003e這裡\u003c/a\u003e查看。歐洲經濟區、瑞士及英國主管機關已正式認定某些第三國家提供充分的資料保護程度，無需採取進一步保護措施。如欲獲得關於我們傳輸個人資料方式的更多資訊或相關資料傳輸機制的複本（如有者），請使用上述\u003ca href=\"#contact-information\"\u003e第 9 款\u003c/a\u003e的聯絡資訊與我們聯絡。\u003c/p\u003e\n\u003cp\u003e Zendesk, Inc.、FutureSimple Inc. 與 Smooch Technologies US Inc. 遵守美國商務部訂定的歐盟-美國資料隱私框架 (EU-U.S. DPF)、歐盟-美國 DPF 在英國的延伸框架，以及瑞士-美國和瑞士-美國資料隱私框架 (Swiss-U.S. DPF)。 Zendesk, Inc.、 FutureSimple Inc. 與 Smooch Technologies US Inc. 已向美國商務部證明，它們遵循歐盟-美國資料隱私框架原則 (EU-U.S. DPF Principles) 處理從歐盟根據歐盟-美國 DPF ，也根據歐盟-美國 DPF 的英國延伸框架處理從英國（和直布羅陀） DPF 收到的個人資料處理相關未解決投訴提出的建議。 Zendesk, Inc.、 FutureSimple Inc. 和 Smooch Technologies US Inc. 已向美國商務部證明，它們遵守瑞士-美國資料隱私框架原則 (Swiss-U.S. DPF Principles) 處理根據瑞士-美國 DPF 自瑞士 DPF 收到的個人資料處理相關未解決投訴提出的建議。如果本隱私政策的條款與歐盟-美國 DPF 原則及/或瑞士-美國 DPF 原則之間存在任何衝突，則以本原則為準。針對透過其他 DPF 機制未能解決的歐盟-美國 DPF 合規性投訴，在特定條件下，您有權啟動具有約束力的仲裁程序。詳細資訊請參閱 DPF 官網：\u003ca href=\"https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf\"\u003ehttps://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf\u003c/a\u003e。欲了解更多關於資料隱私框架 (DPF) 計畫的資訊，並查看我們的認證，請造訪 \u003ca href=\"https://www.dataprivacyframework.gov/\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.dataprivacyframework.gov/\u003c/a\u003e 。\u003c/p\u003e\n\u003cp\u003e聯邦貿易委員會對 Zendesk, Inc.、FutureSimple Inc. 以及 Smooch Technologies US Inc. 遵守歐盟-美國訂定的歐盟-美國資料隱私框架 (EU-U.S. DPF)、歐盟-美國 DPF 在英國的延伸框架，以及瑞士-美國和瑞士-美國擁有管轄權。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e資料保護長：\u003c/strong\u003e 我們資料保護長的聯絡詳情如下： Zendesk, Inc., 收件人：隱私權團隊與DPO, 989 Market Street, San Francisco, CA 94103, United States, \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-other-regions\"\u003e12. 其他地區的補充資訊\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e澳洲：\u003c/strong\u003e 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據1988年澳洲隱私權法（大英國協）及澳洲隱私權原則規定，進行蒐集、儲存、使用及/或處理。如果您對我們處理申訴的方式不滿意，或不同意我們提出之解決方式者，您可以利用澳洲資訊專員辦公室（Office of the Australian Information Commissioner；簡稱 \u003cstrong\u003eOAIC\u003c/strong\u003e）的\u003ca href=\"http://www.oaic.gov.au/\" target=\"_blank\" rel=\"noopener\"\u003e網站\u003c/a\u003e所列方式，聯絡 OAIC，向他們提出申訴。或者，您可以要求我們把申訴內容直接轉交給 OAIC。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e巴西：\u003c/strong\u003e 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據巴西通用資料保護法規定（Lei Geral de Proteção de Dados；簡稱「\u003cstrong\u003eLGPD\u003c/strong\u003e」），進行蒐集、儲存、使用及/或處理。使用或存取我們網站或標的服務之個人，對於我們基於本聲明所述目的，蒐集、使用、儲存及處理其個人資料，明確表示同意。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e加拿大：\u003c/strong\u003e Zendesk 集團應根據其依加拿大個人資料保護與電子文件法（簡稱「\u003cstrong\u003ePIPEDA\u003c/strong\u003e」）所負之義務，蒐集、儲存、使用及/或處理個人資料（其定義依 PIPEDA 所訂）。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e日本：\u003c/strong\u003e 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據日本個人資料保護法(「\u003cstrong\u003eAPPI\u003c/strong\u003e」)規定，進行蒐集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e內華達州：\u003c/strong\u003e：我們目前並未以內華達州法律所定義方式出售個人資料。如果您是內華達州居民，您仍可以使用上述資訊向我們發送電子郵件，以根據內華達州修訂法規第603A章及以下條款行使您的退出銷售權。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e紐西蘭：\u003c/strong\u003e 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據2020年紐西蘭隱私權法及其13年資訊隱私權原則（簡稱「\u003cstrong\u003eNZ IPP\u003c/strong\u003e」）規定，進行蒐集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e新加坡：\u003c/strong\u003e 本聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係根據 Zendesk 集團依2012年新加坡個人資料保護法 (「\u003cstrong\u003ePDPA\u003c/strong\u003e」)所負之義務，進行蒐集、儲存、使用及/或處理。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e英國：\u003c/strong\u003e 本隱私權聲明所述由 Zendesk 集團蒐集、儲存、使用及/或處理之個人資料，係依據 Zendesk 集團依英國2018年資料處理法所負之義務，進行蒐集、儲存、使用及/或處理，該法案經2019年資料保護、隱私與電子通信條例（及修正案等）（脫歐）修訂，並且經修訂、取代或替換（簡稱「\u003cstrong\u003eUK GDPR\u003c/strong\u003e」）。\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 class=\"h3\" id=\"english-version-controls\"\u003e13. 英文版本控制\u003c/h2\u003e\n\u003cp\u003e本聲明的非英語譯文僅為您提供方便。如果譯文之間存在歧義或衝突，則以英文版為準。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"zendesk-inc-affiliates\"\u003e14. Zendesk, Inc. 關係企業\u003c/h2\u003e\n\u003cp\u003eZendesk, Inc.；Zendesk Brasil Software Corporativo Ltda；Zendesk UK Limited；Zendesk International Limited；Zendesk APS；Zendesk Pty., Ltd；Kabushiki Kaisha Zendesk；Zendesk Incorporated；Zendesk GmbH；Zendesk Singapore Pte. Ltd；Zendesk France SAS；Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)； Zendesk Technologies Private Limited；FutureSimple Inc.；Zendesk Korea LLC；Smooch Technologies ULC；Cleverly, Unipessoal, LDA.；ZD Sub Holdings (U.S.)；Zendesk Sweden AB.；Smooch Technologies US Inc. (U.S.)；Zendesk S. de R.L. de C.V. (Mexico)；Zendesk Technologies Spain S.L. (Spain)；Zoro TopCo, LP； Zendesk Netherlands B.V；Zendesk Italy S.r.l.；Tymeshift Inc；Tymeshift doo Novi Sad；Tymeshift Portugal, Unipessoal Lda. \u003c/p\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n"},"preview":false,"id":202191528,"locale":"tw"},"__lang":"tw","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 部落格","newsroom":"新聞編輯室","brand_subtitle_newsroom":"公司訊息與聲明","marketplace":"Marketplace","arialabel_toggle":"切換至行動版功能表","arialabel_search":"搜尋","contact_us":"聯絡我們","primary_btn":"免費試用","primary_btn_blog":"開始免費試用","secondary_btn_pricing":"立即購買","secondary_btn_login":"登入","secondary_btn_demo":"觀看示範","return_to_homepage":"前往 Zendesk 首頁","newsroom_navlink_press_releases":"新聞稿","newsroom_navlink_media":"媒體資源","primary_btn_newsroom":"聯絡","dropdown_products":"產品","dropdowns_service_title":"適用於客戶服務的 Zendesk","dropdowns_service_subtitle":"完整的客戶服務解決方案","dropdowns_sell_title":"適用於銷售的 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