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data-options='{"isSticky":false,"stickyLevel":1}' data-init="titleModuleJS" data-module-parameters='{"skin":"red","isSticky":false,"secondarySticky":"","flagscape":true,"textColor":"white","titleHeadingTag":"h1","titleHeadingRole":"","pageTitleId":"h1","stickyLevel":1,"isVisuallyHidden":false}' class="title-module-class-v-11-1-3 title-module spa-module-init"><div class="spa-page-title spa-page-title--has-flagscape spa-page-title--red spa-page-title--white-text"><div class="spa-title-bg-lookup spa-hidden" data-spa-skin="red"></div><div class="spa-page-title-inset row"><div class="column"><h1 data-font="cnx-regular" class="heading title-heading" id="skip-to-h1">Report Suspicious Activity</h1></div></div></div></div></div></div></section><section class="small-centered full-width-row"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="topEngagementAreaModule" data-component="module" data-module="top-engagement-area-module" data-module-container="3.1.4" data-version="9.0.1" data-sparta-load="primary" data-module-ref="security-center/top-engagement-area-module" data-options="{}" data-init="topEngagementAreaModule" data-module-parameters="{}" class="top-engagement-area-module-class-v-9-0-1 top-engagement-area-module spa-module-init"><div class="row full-width-row small-collapse"><div class="column"><div class="picture-box crop-medium-from-left crop-large-from-left"><picture><source media="only screen and (min-width:1025px)" type="image/webp" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-ea-report-activity-cropleft-large-1920x450-CSX32740499.webp"><source media="only screen and (min-width:1025px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-ea-report-activity-cropleft-large-1920x450-CSXb21122b0.jpg"><source media="only screen and (min-width:768px)" type="image/webp" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-ea-report-activity-cropleft-large-1920x450-CSX32740499.webp"><source media="only screen and (min-width:768px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-ea-report-activity-cropleft-large-1920x450-CSXb21122b0.jpg"><source media="only screen and (min-width:1px)" type="image/webp" sizes="100%" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-ea-report-activity-small-767x400-CSX7cbdd5c4.webp"><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-ea-report-activity-small-767x400-CSX84d569d8.jpg" sizes="100%"><img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt=""></picture><div class="picture-box__content text-left align-center report-suspicious-communications"><div class="row"><div class="column small-12 medium-4 large-5"><div class="picture-box__content--text"><h2 class="show-for-small-only headline-small color-brand-primary">How to report fraud</h2><h2 class="show-for-medium-up headline-xlarge color-brand-primary">How to report fraud</h2><p class="body-medium color-black">We're here to help, with the tools you need to report suspicious activity.</p></div></div></div></div></div></div></div></div></div></div></section><section class="small-centered section-body"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="reportActivityTopContentModule" data-component="module" data-module="report-activity-top-content-module" data-module-container="3.1.4" data-version="8.0.0" data-sparta-load="primary" data-module-ref="security-center/report-activity-top-content-module" data-options="{}" data-init="ReportActivityTopContentModule" data-module-parameters="{}" class="report-activity-top-content-module-class-v-8-0-0 report-activity-top-content-module spa-module-init"><div class="row cnx-regular"><h3 class="top-heading"></h3><h3 class="headline-med headline-medium"><h3><strong>If you suspect fraud, it's important to call us immediately at one of the phone numbers listed below:</strong></h3><ul><li><strong>Deposit Accounts: Debit Cards, Checks and Zelle®, including lost or stolen debit cards or checkbooks:</strong> 1.800.432.1000.</li><br><ul><li><strong>Stop payment on a check:</strong> You can request that we stop payment on one or several checks when you're signed in to <a id="signingInToOnlineBanking" href="https://secure.bankofamerica.com/login/sign-in/signOnV2Screen.go?reason=disputecctransaction">Online Banking</a>, within the Information & Services tab for the account a check was written against.</li></ul><li><strong>Consumer Credit Card:</strong> 1.800.421.2110.</li><br><ul><li>You can also file a dispute for debit or credit card charges by <a id="onlineBanking" href="https://secure.bankofamerica.com/login/sign-in/signOnV2Screen.go?reason=disputecctransaction">signing in to Online Banking</a> and following the instructions.</li></ul><li><strong>Wire Transfers:</strong> You have the right to dispute errors in your transaction. If you think there is an error contact us within 180 days at 1.877.337.8357, or from outside the U.S., contact us at 1.302.781.6374.</li><br><li><strong>Home Loans:</strong> 1.800.669.6607</li><br><li><strong>HELOC:</strong> 1.800.934.5626</li><br><li><strong>Auto:</strong> 1.800.215.6195</li></ul><p><strong>Other ways to report suspicious activity and useful resources</strong></p><ul><li><a id="victimId" href="/security-center/identity-theft-protection/">What to do if you've become a victim of Identity Theft</a></li><li><a id="merchCompromise" href="/security-center/understand-merchant-compromise/">What to expect if you've been notified of a merchant compromise</a></li></ul></h3><div class="row two-columns"><div class="columns small-12 large-6 medium-6"></div><div class="columns small-12 large-6 medium-6 right-column-content"></div></div></div></div><div id="FaqModule" data-component="module" data-module="faq-module" data-module-container="3.1.4" data-version="9.0.0" data-sparta-load="primary" data-module-ref="security-center/faq-module" data-options="{}" data-init="FaqModule" data-module-parameters="{}" class="faq-module-class-v-9-0-0 faq-module spa-module-init"><div class="row small-collapse medium-uncollapse large-uncollapse"><div class="columns small-12"><div class="faq-section"><section class="squeezebox-wrapper" id="reportSuspiciousCommunicationsAndTransactionsFaq" data-one-at-a-time="" data-squeezebox-type=""><a href="#" class="spa-hidden spa-squeezebox-link" aria-hidden="true" data-breakout>Expand all panels</a><div class="squeezebox-panels"><div class="squeezebox-panel" id="reportSuspiciousCommunicationsAndTransactionsFaqPanel0" data-slug="what_to_do_when_you_receive_a_suspicious_email,_text_message_or_phone_call"><button name="What_to_do_when_you_receive_a_suspicious_email_text_message_or_phone_call" class="panel-header spa-oline gray spa-btn spa-btn--link" data-panel="reportSuspiciousCommunicationsAndTransactionsFaqPanel0" type="button" aria-controls="reportSuspiciousCommunicationsAndTransactionsFaqPanel0"><span class="spa-squeezebox-arrow spa-icon"></span>What to do when you receive a suspicious email, text message or phone call <span class="ada-hidden"></span></button><div class="panel-content gray" hidden><div class="content"><div class="row"><div class="column"><section class="squeezebox-wrapper innerPanels" id="reportSuspiciousCommunicationsAndTransactionsFaqChild0" data-one-at-a-time=""><a href="#" class="spa-hidden break-out spa-squeezebox-link" aria-hidden="true" data-breakout-link="reportSuspiciousCommunicationsAndTransactionsFaqChild0">Expand all panels</a><div class="squeezebox-panels"><div class="row collapse"><div class="columns columns-faq small-12 large-6 medium-6"><p><strong>First things first</strong></p><p>Forward any suspicious email or text message to us at <a id="abuseAtBankOfAmericaSuspiciousEmail" href="mailto:abuse@bankofamerica.com">abuse@bankofamerica.com</a> (please note that we will only reply to your message if we require additional information). If you received a suspicious phone message and provided personal or financial information, contact us immediately at 800-432-1000.</p><p>You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions.</p></div><div class="columns columns-faq small-12 large-6 medium-6"><p><strong>Additional steps you can take</strong></p><ul class="right-column"><li><a id="recognizeFraud" href="/security-center/bank-fraud-prevention/">Learn more about how to recognize fraud</a> when you see it.</li><li><a id="dataCompromise" href="/security-center/faq/data-compromise/">Review our FAQs about fraud prevention</a>.</li><li>Remember: We will never ask you in an email, text message or phone call to give us personal information such as your account number, card PIN or Social Security or Tax ID.</li></ul></div></div><p>Phishing emails (fraudulent emails that appear to be legitimate) usually contain features that reveal their true intent - if you know what to look for:</p><ul><li>Often the message doesn't address you by name. It also implies urgency, attempting to get you to act quickly before you have time to carefully read the message or examine it thoroughly.</li><li>If you hover over a link in a phishing email, it will usually show you that it's pointing to a site different from the one stated in the message. The goal is to get you to click through to a web page where you'll be asked to provide personal information or open an attachment that may be malicious.</li><li>Phishing messages often contain grammar and/or spelling errors.</li></ul><p>Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money by phone. Be suspicious when receiving a phone call if the Caller ID or automated voice appears to be from Bank of America and asks you to confirm account details. We will never contact you asking you for your bank or credit card numbers.</p></div></section></div></div></div></div></div><div class="squeezebox-panel" id="reportSuspiciousCommunicationsAndTransactionsFaqPanel1" data-slug="how_to_report_a_potential_security_concern"><button name="How_to_report_a_potential_security_concern" class="panel-header spa-oline gray spa-btn spa-btn--link" data-panel="reportSuspiciousCommunicationsAndTransactionsFaqPanel1" type="button" aria-controls="reportSuspiciousCommunicationsAndTransactionsFaqPanel1"><span class="spa-squeezebox-arrow spa-icon"></span>How to report a potential security concern <span class="ada-hidden"></span></button><div class="panel-content gray" hidden><div class="content"><div class="row"><div class="column"><section class="squeezebox-wrapper innerPanels" id="reportSuspiciousCommunicationsAndTransactionsFaqChild1" data-one-at-a-time=""><a href="#" class="spa-hidden break-out spa-squeezebox-link" aria-hidden="true" data-breakout-link="reportSuspiciousCommunicationsAndTransactionsFaqChild1">Expand all panels</a><div class="squeezebox-panels"><p>We value our relationship with you. Our products and services are designed with your best interests in mind. Our employees place the highest importance on protecting your information and preventing data loss.</p><p>If you believe you've discovered a potential security concern on any Bank of America product, application, service or affiliated site, contact us by emailing <a id="securityAtBankOfAamerica" href="mailto:security@bankofamerica.com">security@bankofamerica.com</a> and a member of the Bank of America Security Team will reach out to you.</p><p>Please provide the following information in your email:</p><ul class="list"><li>Your preferred method of contact and your contact details to discuss your concern.</li><li>A general high-level description of the issue and concern (do not include specific details of your concern until the Bank of America Security team has established a secure communication channel with you)</li></ul><p>We ask our employees and customers to look for opportunities to do the right thing in every aspect of their daily lives. Please note submissions are not eligible for compensation.</p></div></section></div></div></div></div></div><div class="squeezebox-panel" id="reportSuspiciousCommunicationsAndTransactionsFaqPanel2" data-slug="need_to_reset_or_recover_your_online_banking_or_mobile_app_passcode"><button name="Need_to_reset_or_recover_your_online_banking_or_mobile_app_password" class="panel-header spa-oline gray spa-btn spa-btn--link" data-panel="reportSuspiciousCommunicationsAndTransactionsFaqPanel2" type="button" aria-controls="reportSuspiciousCommunicationsAndTransactionsFaqPanel2"><span class="spa-squeezebox-arrow spa-icon"></span>Need to reset or recover your online banking or mobile app password? <span class="ada-hidden"></span></button><div class="panel-content gray" hidden><div class="content"><div class="row"><div class="column"><section class="squeezebox-wrapper innerPanels" id="reportSuspiciousCommunicationsAndTransactionsFaqChild2" data-one-at-a-time=""><a href="#" class="spa-hidden break-out spa-squeezebox-link" aria-hidden="true" data-breakout-link="reportSuspiciousCommunicationsAndTransactionsFaqChild2">Expand all panels</a><div class="squeezebox-panels"><p>Watch our guided demos for steps on how to recover your ID or password</p><ul class="list"><li><a id="howToRecoverIDPasscodeOnlineBanking" href="https://promo.bankofamerica.com/digital_banking_demo/#!/onlineforgotid" rel="noopener noreferrer" target="_blank">Online Banking</a></li><li><a id="howToRecoverIDPasscodeMobileBanking" href="https://promo.bankofamerica.com/digital_banking_demo/#!/mobileforgotid" rel="noopener noreferrer" target="_blank">Mobile Banking</a></li></ul></div></section></div></div></div></div></div></div></section></div></div></div><div id="stepsTakeNowLayer" class="hide" data-options="{"type":"modal"}"><h1 id="stepsTakeNowLayer_title" class="spa-ui-layer-title" data-font="cnx-bold">Steps you can take now if you believe your identity and/or account information may have been compromised:</h1><div class="content"><div class="faq-modal-content"><div class="row"><div class="columns"><p class="cnx-bold">Contact your financial institutions and creditors</p><ul><li>Speak with the fraud department and explain that someone has stolen your identity.</li><li>Request to close or freeze any accounts that may have been tampered with or fraudulently established.</li><li>Make sure to change your online login credentials, passwords and PINs.</li></ul><p class="cnx-bold">Check your credit reports and place a fraud alert on them</p><ul><li>Receive a free copy of your credit report at <a id="annualcreditreport" href="https://www.annualcreditreport.com/index.action" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>annualcreditreport.com<span class="spa-ada-text ada-hidden"> layer</span></a> (you can also call 877-322-8228).</li><li>Review your credit report to ensure that unauthorized accounts are not opened in your name.</li><li>Report any fraudulent accounts to the appropriate financial institutions.</li><li>Place a fraud alert by contacting one of the three credit bureaus (that company must tell the other two): <a id="experian" href="https://www.experian.com/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>Experian<span class="spa-ada-text ada-hidden"> layer</span></a> (888-397-3742), <a id="transUnion" href="https://www.transunion.com/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>TransUnion<span class="spa-ada-text ada-hidden"> layer</span></a> (800-680-7289) or <a id="equifax " href="https://www.equifax.com/personal/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>Equifax<span class="spa-ada-text ada-hidden"> layer</span></a> (888-766-0008).</li></ul><p class="cnx-bold">Contact relevant authorities</p><ul><li>Contact ChexSystems (888-478-6536) to place a security alert on any compromised checking and savings accounts when a deposit account has been impacted.</li><li>Contact the <a id="federalTradeCommission" href="https://www.identitytheft.gov/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>Federal Trade Commission<span class="spa-ada-text ada-hidden"> layer</span></a> (877-438-4338) to report an ID theft incident.</li><li>File a report with your local law enforcement. Be sure to get a copy of the report to submit to your creditors and others that may require proof of the crime.</li></ul><p class="cnx-bold">Replace your stolen identification</p><ul><li>If your driver's license has been stolen, contact your local Department of Motor Vehicles.</li><li>To report a stolen Social Security card, contact the <a id="officeOfTheInspecto" href="https://oig.ssa.gov/contact-oig" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>Office of the Inspector General<span class="spa-ada-text ada-hidden"> layer</span></a> (800-772-1213).</li><li>To report a stolen passport, contact the <a id="departmentOfState" href="https://travel.state.gov/content/travel/en/passports/have-passport/lost-stolen.html" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","interstitialBranding":"default","targetAction":"new-tab"}'>Department of State<span class="spa-ada-text ada-hidden"> layer</span></a> (877-487-2778).</li></ul></div></div></div></div></div></div><div id="twoColumnsPicturesModule" data-component="module" data-module="two-columns-pictures-module" data-module-container="3.1.4" data-version="8.0.0" data-sparta-load="primary" data-module-ref="security-center/two-columns-pictures-module" data-options="{}" data-init="TwoColumnsPicturesModule" data-module-parameters="{}" class="two-columns-pictures-module-class-v-8-0-0 two-columns-pictures-module spa-module-init"><div class="row collapse"><div class="row small-collapse medium-uncollapse large-uncollapse"><div class="columns left-column small-12 large-6 medium-6"><div><picture><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-two-column-pictures-know_fraud_767x500-CSX6c172d4f.jpg" sizes="100%" type="image/webp"><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-two-column-pictures-know_fraud_767x500-CSX6c172d4f.jpg" sizes="100%"><img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt=""></picture></div><div class="content-block"><p><strong>Know fraud when you see it</strong></p><ul class="list"><li>Recognize the red flags that signal scams</li><li>Understand phishing techniques</li><li>Know what to do when there’s a data breach</li></ul><p><a id="identifyFraud" href="/security-center/bank-fraud-prevention/">See how to better identify fraud</a></p></div></div><div class="columns right-column small-12 large-6 medium-6"><div><picture><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-two-column-pictures-increase-your-security_767x500-CSX6aca7211.jpg" sizes="100%" type="image/webp"><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-two-column-pictures-increase-your-security_767x500-CSX6aca7211.jpg" sizes="100%"><img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt=""></picture></div><div class="content-block"><p><strong>Increase your security</strong></p><ul class="list"><li>See what to do (and why it matters)</li><li>Help protect yourself and your accounts</li><li>Minimize fraud and ID theft opportunities</li></ul><p><a id="increasingSecurity" href="/security-center/fraud-prevention-checklist/">Start increasing your security now</a></p></div></div></div></div></div></div></div></section><section class="foot-row small-centered"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="globalFooterModule" data-component="module" data-module="global-footer-module" data-module-container="3.1.4" 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