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spa-page-title--has-flagscape spa-page-title--red spa-page-title--white-text"><div class="spa-title-bg-lookup spa-hidden" data-spa-skin="red"></div><div class="spa-page-title-inset row"><div class="column"><h1 data-font="cnx-regular" class="heading title-heading" id="skip-to-h1">Identity theft</h1></div></div></div></div></div></div></section><section class="small-centered full-width-row"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="topEngagementAreaModule" data-component="module" data-module="top-engagement-area-module" data-module-container="3.1.4" data-version="9.0.1" data-sparta-load="primary" data-module-ref="security-center/top-engagement-area-module" data-options="{}" data-init="topEngagementAreaModule" data-module-parameters="{}" class="top-engagement-area-module-class-v-9-0-1 top-engagement-area-module spa-module-init"><div class="row full-width-row small-collapse"><div class="column"><div class="picture-box crop-small-from-right crop-medium-from-left right-offset"><picture><source media="only screen and (min-width:1025px)" type="image/webp" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-privacy-notice-large-CSX1db73800.webp"><source media="only screen and (min-width:1025px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-privacy-notice-large-CSXbe756822.jpg"><source media="only screen and (min-width:768px)" type="image/webp" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-privacy-notice-large-CSX1db73800.webp"><source media="only screen and (min-width:768px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-privacy-notice-large-CSXbe756822.jpg"><source media="only screen and (min-width:1px)" type="image/webp" sizes="100%" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-privacy-notice-small-CSXbc16e057.webp"><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-privacy-notice-small-CSXc75f8f0f.jpg" sizes="100%"><img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="dentity theft"></picture><div class="picture-box__content identity-theft"><div class="row"><div class="column small-12 medium-4 large-5"><div class="picture-box__content--text"><h2 class="show-for-small-only headline-small">Help protect yourself from Identity theft</h2><h2 class="show-for-medium-up headline-xlarge">Help protect yourself from Identity theft</h2></div></div></div></div></div></div></div></div></div></div></section><section class="small-centered section-body"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="identity-theft-top-content" data-component="module" data-module="know-scams-module" data-module-container="3.1.4" data-version="8.0.1" data-sparta-load="primary" data-module-ref="security-center/know-scams-module" data-options="{}" data-init="KnowScamsModule" data-module-parameters="{}" class="know-scams-module-class-v-8-0-1 know-scams-module spa-module-init"><div class="row white-mod-bg"><div class="columns small-12"><h3 id="identity-theft"><span class="new-id-title">Identity (ID) theft</span></h3><p class="top-description"></p><p class="header-description">Identity theft occurs when someone wrongfully gains access to your personal information and uses it in some way that involves fraud and deception.</p></div><div class="row columns small-collapse large-uncollapse medium-uncollapse"><div><section class="sparta-show-hide-list" aria-label="Know The Scams"><div class="controls hide"><button class="sparta-show-hide-expandall spa-btn spa-btn--link" type="button">Expand All</button> | <button class="sparta-show-hide-collapseall spa-btn spa-btn--link" type="button">Collapse All</button></div><section data-sparta-show-hide-id="<spanStyle='color:#e31837;'>KnowTheWarningSigns</span>-c613"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="<spanStyle='color:#e31837;'>KnowTheWarningSigns</span>-c613"><label for="<spanStyle='color:#e31837;'>KnowTheWarningSigns</span>-c613" class="show-hide-button-text"><span style="color:#e31837">Know the warning signs</span></label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="<spanStyle='color:#e31837;'>KnowTheWarningSigns</span>-c613"><ul class="list list-cols no-bullets"><div class="list-cols__col"><li>Knowing what to look out for that can help prevent fraud sooner:<br><br><ul><li>You notice unauthorized activity on your bank account or spot new accounts on your credit report.</li><li>You receive communications about an issue with your taxes, or about a debt you don't owe.</li><li>You're alerted that your account was accessed from a new device that you don't recognize.</li><li>You are unexpectedly denied credit for no reason.</li></ul><br></li></div></ul></div></section><section data-sparta-show-hide-id="<spanStyle='color:#e31837;'>HelpProtectYourself</span>-8d35"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="<spanStyle='color:#e31837;'>HelpProtectYourself</span>-8d35"><label for="<spanStyle='color:#e31837;'>HelpProtectYourself</span>-8d35" class="show-hide-button-text"><span style="color:#e31837">Help protect yourself</span></label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="<spanStyle='color:#e31837;'>HelpProtectYourself</span>-8d35"><ul class="list list-cols no-bullets"><div class="list-cols__col"><li>ID theft can happen to anyone but taking these steps will help reduce the risk of becoming a victim:<br><br></li><li><strong>Keep your personal information secure</strong><br><br><ul><li>Never give out your personal information via email, text or to an unsolicited caller.</li><li>Switch to <a id="paperless-statement" href="https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/paperless-statements/">paperless statements</a> and shred documents, such as tax forms, bank statements and medical bills that contain sensitive information.</li><li>Avoid carrying your Social Security Number in your wallet and give it out only when necessary.</li><li>Don't overshare on social media, and use privacy controls so that personal information is not made public.</li><li>Discuss internet safety with your children, and prevent them from sharing information online without your permission.</li></ul><br></li><li><strong>Monitor your accounts and credit reports</strong><br><br><ul><li>Regularly review bank statements to ensure there's no unauthorized transactions on the accounts.</li><li>Review your credit reports and look for any accounts that you didn't open.</li><li>Consider freezing your credit with all three bureaus to help limit access to your credit reports and prevent unauthorized new accounts from being opened using your information.</li></ul><br></li><li><strong>Protect your devices</strong><br><br><ul><li>Keep all of your devices updated with the latest browser, operating system and antivirus software.</li><li>Secure your devices and home Wi-Fi network with a unique password of at least eight characters.</li><li>Enable biometrics such as fingerprint sign-on, and retina or facial recognition where available.</li></ul><br></li><li><strong>Control access to your accounts</strong><br><br><ul><li>Create a strong password for each of your accounts, and never reuse the same password on multiple websites.</li><li>Use multifactor authentication to add an extra layer of protection when signing into your accounts.</li><li>Activate account alerts to help you monitor your finances and keep your accounts safe. <a id="manage-alerts" href="/security-center/online-banking/">See how to manage your alerts.</a></li><li>Make sure your phone number and email address are up to date on your financial accounts so you can be contacted if anything looks suspicious.</li><li>Consider using a digital wallet on your phone which is a fast, secure way to make in-store, in-app or online purchases. <a id="digital-enroll" href="https://promo.bankofamerica.com/digital_banking_demo/mobilewallets">Learn how to enroll in a digital wallet.</a></li><li>Take all these actions by logging into Mobile or Online Banking Security Center (link) and checking your security level. You'll see it rise as you take the actions and help protect your accounts against fraud.</li></ul><br></li></div></ul></div></section><section data-sparta-show-hide-id="<spanStyle='color:#e31837;'>IfYouBecomeAVictim</span>-8750"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="<spanStyle='color:#e31837;'>IfYouBecomeAVictim</span>-8750"><label for="<spanStyle='color:#e31837;'>IfYouBecomeAVictim</span>-8750" class="show-hide-button-text"><span style="color:#e31837">If you become a victim</span></label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="<spanStyle='color:#e31837;'>IfYouBecomeAVictim</span>-8750"><ul class="list list-cols no-bullets"><div class="list-cols__col"><li>Act quickly and take the following actions:<br><br><ul><li><strong>Check your credit report</strong> to make sure there are no other accounts you're not aware of that have been opened in your name. Visit annualcreditreport.com or call 877.322.8228 to obtain a credit report.</li><br><li><strong>Contact any of the credit reporting agencies</strong> to place a fraud alert on your file:</li><br><ul style="list-style:none"><li><strong>Experian:</strong> Experian.com or 888-397-3742</li><li><strong>TransUnion:</strong> Transunion.com or 800-680-7289</li><li><strong>Equifax:</strong> Equifax.com or 888-766-0008</li></ul><br><li><strong>Freeze your credit.</strong> Place a credit freeze (security freeze) with all three bureaus to help limit access to your credit reports and prevent unauthorized new accounts from being opened using your information.</li><br><ul><li>Once you freeze your credit, you'll need to remove the freeze when applying for a new account.</li><li>You can lift or suspend the freeze temporarily or permanently. Check with each credit bureau regarding their specific process.</li><li>Alternatively, you may also consider placing an alert on your credit report, which makes it harder for credit to be opened in your name by notifying the creditor of potential fraud. You do need to renew an alert each year.</li></ul><br><li><strong>Contact your other financial institutions</strong> and creditors to speak with the fraud department and tell them your identity may have been compromised.</li><br><li><strong>Consider changing your logins and passwords/<strong> to help better protect your accounts.</strong></strong></li><br><li>You may choose to also <strong>file a report with your local law enforcement</strong>.</li></ul><br></li></div></ul></div></section></section></div></div></div></div><div id="identity-theft-bottom-content" data-component="module" data-module="content-module" data-module-container="3.1.4" data-version="7.0.0" data-sparta-load="primary" data-module-ref="security-center/content-module" data-options="{}" data-init="contentModule" data-module-parameters='{"moduleContainerStyles":""}' class="security-center-content-module-class-v-7-0-0 security-center-content-module spa-module-init"><style type="text/css"></style><div class="row"><div class="columns small-12 identity-theft-content"><h3 class="header">Together, we have the power to fight fraud</h3><p class="header-description">Knowledge is a powerful defense against fraud and we鈥檙e here to help you stay informed. Want to learn more? Here are additional resources we think you may find helpful and want to explore.</p></div><div class="columns small-12 identity-theft-content"><h4></h4><ul style="margin:10px 0 0 30px"><li><a id="aaprIdentityTheft" href="https://www.aarp.org/money/scams-fraud/identity-theft/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>AARP Identity Theft<span class="spa-ada-text ada-hidden"> layer</span></a></li><li><a id="betterMoneyHabits" href="https://bettermoneyhabits.bankofamerica.com/en/privacy-security">Better Money Habits</a></li><li><a id="identityTheftResourceCenter" href="https://www.idtheftcenter.org/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>Identity Theft Resource Center<span class="spa-ada-text ada-hidden"> layer</span></a></li><li><a id="staySafeOnline" href="https://staysafeonline.org" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>Stay Safe Online<span class="spa-ada-text ada-hidden"> layer</span></a></li></ul></div></div></div></div></div></section><section class="foot-row small-centered"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="globalFooterModule" data-component="module" data-module="global-footer-module" data-module-container="3.1.4" data-version="14.2.1" data-sparta-load="primary" data-module-ref="global/global-footer-module" data-init="GlobalFooterModule" 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type="button"></button><img id="pillImage" alt="" role="img" src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-global-logos-bofa_icon_optout1_ko-CSX2fdcab0b.png"></li><div id="advertisingPracticesLayer" class="hide" data-options="{"type":"info"}"><h3 id="advertisingPracticesLayer_title" class="spa-ui-layer-title" data-font="cnx-bold">Advertising Practices</h3><div class="content"><p>We strive to provide you with information about products and services you might find interesting and useful. Relationship-based ads and online behavioral advertising help us do that.</p><p>Bank of America participates in the Digital Advertising Alliance ("DAA") self-regulatory Principles for Online Behavioral Advertising and uses the Advertising Options Icon on our behavioral ads on non-affiliated third-party sites (excluding ads appearing on platforms that do not accept the icon). Ads served on our behalf by these companies do not contain unencrypted personal information and we limit the use of personal information by companies that serve our ads. To learn more about ad choices, or to opt out of interest-based advertising with non-affiliated third-party sites, visit <a id="modal_aboutads_adchoices" href="https://www.aboutads.info/choices/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>YourAdChoices<span class="spa-ada-text ada-hidden"> layer</span></a>聽powered by the DAA or through the聽<a id="modal_network_advertising_optout" href="https://www.networkadvertising.org/choices" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>Network Advertising Initiative's Opt-Out Tool<span class="spa-ada-text ada-hidden"> layer</span></a>. You may also visit the individual sites for additional information on their data and privacy practices and opt-out options.</p><p>To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review the <a id="WebsiteAdPractices_PrivacyNotice" href="/security-center/online-privacy-notice/" target="_blank" rel="noopener noreferrer">Bank of America Online Privacy Notice</a> and our <a id="Online-privacy-faqs" href="/privacy/faq/online-privacy-faq.go" target="_blank">Online Privacy FAQs</a>.</p></div></div></ul></nav></div></div></div><div class="text-center"><div id="globalSocialModule" data-component="module" data-module="global-social-module" data-module-container="3.1.4" data-version="8.5.0" data-sparta-load="primary" data-module-ref="global/global-social-module" data-options='{"branding":"red","externalSite":false,"socialEnabled":true,"socialType":"follow"}' data-init="GlobalSocialModule" data-module-parameters='{"skin":"white","socialEnabled":true,"externalSite":false,"branding":"red","size":"small","shape":"round","socialType":"follow","isChild":false,"site":false,"networks":{},"analyticsId":"link","headerTag":"div"}' class="global-social-module-class-v-8-5-0 global-social-module spa-module-init"><div class="boa-social-target boa-social-skin--white boa-social-size--small boa-social-shape--round" data-externalsite="false" data-sparta="Sparta" data-config="{"language":"en","enableSocialContent":true,"content":{"thanks":"Thanks for wanting to spread the word","interstitial1":"Before you go, we want you to know we're only responsible for the content we post. 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Opens a modal popup."},"networkOrder":["facebook","instagram","linkedin","pinterest","twitter","youtube"],"networks":{"twitter":{"enabled":true,"class":"twitter","links":{"@BankofAmerica":{"handle":"@BankofAmerica","link":"https://twitter.com/BankofAmerica","content":{"text":"for information and resources to help our communities thrive"}},"@BofA_News":{"handle":"@BofA_News","link":"https://twitter.com/BofA_News","content":{"text":"for the latest news and information"}},"@BofA_Tips":{"handle":"@BofA_Tips","link":"https://twitter.com/BofA_Tips","content":{"text":"for tips on shopping, travel and personal finance"}},"@BofA_Help":{"handle":"@BofA_Help","link":"https://twitter.com/BofA_Help","content":{"text":"for questions about our products and services"}},"@MerrillLynch":{"handle":"@MerrillLynch","link":"https://twitter.com/MerrillLynch","content":{"text":"for wealth management insights"}}},"name":"Twitter","svg":"<svg focusable=\"false\" xmlns=\"http://www.w3.org/2000/svg\" 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Member FDIC. <a id="equalHousingLender" href="/help/equalhousing-popup/" class="equalhousing spa-fn spa-boa-window" data-options='{"windowName":"equalHousingLenderWin","size":"","height":400,"width":600,"menubar":true,"scrollbars":true,"status":true}'>Equal Housing Lender</a></p><p class="footer__copyright-text">© 2024 Bank of America Corporation. 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