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antialiased"><section class="relative pt-28 md:pt-20"><picture class="absolute bottom-0 left-0 right-0 top-0"><source media="(min-width: 768px)" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Ftemplates%2Fgrey-placeholder-v2.png&w=3840&q=75"/><img loading="eager" width="1536" height="922" decoding="async" style="color:transparent" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_TATA_DIGITAL_ca486af46c.png&w=3840&q=70" alt="Tata Digital case study" title="Tata Digital" class="h-full object-cover opacity-10 md:hidden"/></picture><div class="container border-slate-200 max-md:border-b xl:max-2xl:mx-auto xl:max-2xl:max-w-6xl"><div class="relative flex flex-col justify-center overflow-hidden border-slate-500 max-md:!bg-none md:flex-row md:border-b md:pt-20" style="background:linear-gradient(270deg, #FFF 0%, rgba(255, 255, 255, 0.90) 7.71%, rgba(255, 255, 255, 0.70) 36.66%, rgba(255, 255, 255, 0.90) 73.8%, #FFF 100%)"><div class="absolute right-0 top-0 -z-50 hidden size-full md:block"><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template></div><div class="relative z-10 flex basis-3/5 flex-col justify-between max-md:items-start"><a href="/customers/" class="mb-2.5 flex items-center gap-x-2"><p class="text-base font-normal !leading-normal text-slate-600 md:text-lg">Back to Customer Stories</p><img alt="Arrow Right Icon" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" style="color:transparent" src="https://static.surveysparrow.com/site/assets/customers/arrow-icon.svg"/></a><h1 class="mt-4 pb-10 text-3xl font-extrabold !leading-[1.1] text-slate-900 md:pb-32 md:text-5xl xl:max-w-2xl">How Tata Digital unlocked 90% survey completion and a massive NPS boost with SurveySparrow</h1><button type="button" aria-haspopup="dialog" aria-expanded="false" aria-controls="radix-:Reicvfeikva:" data-state="closed" class="mb-14 flex h-10 items-center gap-x-1.5 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in2="effect1_backgroundBlur_2611_10668" result="shape"></feBlend></filter></defs></svg></button></div></div></div></div></section><div class="container xl:max-2xl:mx-auto xl:max-2xl:max-w-6xl"><div class="relative flex items-start justify-between gap-x-1.5 overflow-hidden pb-11 pt-8 lg:py-6"><div class="absolute inset-0 -z-10 mx-auto size-full max-lg:!bg-none lg:max-w-3xl xl:max-w-4xl 2xl:max-w-screen-xl" style="background:linear-gradient(90deg, #FFE4E6 0%, #FAE8FF 44.5%, #F3E8FF 100%);filter:blur(62px)"></div><img alt="Tata Digital logo" loading="lazy" width="170" height="64" decoding="async" data-nimg="1" class="max-lg:hidden" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_Standard_Tata_Digital_e8c2a3b2c7.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_Standard_Tata_Digital_e8c2a3b2c7.png&w=384&q=75 2x" 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text-sm font-normal text-slate-900 md:text-base lg:text-left">90% survey <br aria-hidden="true" class="max-md:hidden"/>completion rate</p></div><div class="xs:items-center flex basis-1/3 flex-col items-baseline gap-y-2 lg:basis-1/4 lg:flex-row lg:justify-center lg:gap-x-3 lg:max-xl:items-start"><div><img loading="lazy" width="36" height="36" decoding="async" data-nimg="1" class="max-h-9 max-w-9" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FCustomization_flexible_2x_d5d6ce925f.png&w=48&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FCustomization_flexible_2x_d5d6ce925f.png&w=96&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FCustomization_flexible_2x_d5d6ce925f.png&w=96&q=75"/></div><p class="xs:text-center text-sm font-normal text-slate-900 md:text-base lg:text-left">Customized <br aria-hidden="true" class="max-md:hidden"/>feedback collection</p></div><div class="xs:items-center flex basis-1/3 flex-col items-baseline gap-y-2 lg:basis-1/4 lg:flex-row lg:justify-center lg:gap-x-3 lg:max-xl:items-start"><div><img loading="lazy" width="36" height="36" decoding="async" data-nimg="1" class="max-h-9 max-w-9" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FBenchmarks_scores_2x_5207450129.png&w=48&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FBenchmarks_scores_2x_5207450129.png&w=96&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FBenchmarks_scores_2x_5207450129.png&w=96&q=75"/></div><p class="xs:text-center text-sm font-normal text-slate-900 md:text-base lg:text-left">Significant <br aria-hidden="true" class="max-md:hidden"/>NPS improvement</p></div></div></div><section class="container xl:max-2xl:mx-auto xl:max-2xl:max-w-6xl"><div class="mb-16 mt-8 flex flex-col divide-slate-200 md:my-24 lg:flex-row lg:divide-x"><div class="prose-h3:text-3xl prose-h3:md:text-4xl prose-h3:font-bold prose-headings:text-slate-900 prose-h3:mb-12 prose-p:text-black prose-p:text-base prose-p:md:text-lg prose-p:!leading-normal prose-p:font-normal prose-p:mb-5 w-full max-w-2xl lg:mr-28 2xl:max-w-full 2xl:basis-7/12"><h3 class="ss-text-36">About Tata Digital</h3><p></p><p><span style="font-weight:400">Tata Digital, a flagship player under the Tata Group, is on a mission to transform the e-commerce landscape with its super app,</span><b> Tata Neu</b><span style="font-weight:400">. Aimed at establishing a unified digital marketplace, Tata Neu symbolizes Tata Digital’s commitment to creating an integrated service ecosystem for consumers.</span></p><p></p></div><div class="flex flex-col divide-y divide-slate-200 lg:grow lg:pl-11"><div class="flex flex-col gap-y-6"><div class="flex gap-x-3 undefined"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none"><path d="M12 2.89783C8.80124 2.89783 6.13333 5.47454 6.13333 8.76449C6.13333 10.0161 6.50944 11.1322 7.23125 12.178L11.551 18.9187C11.7606 19.2463 12.2398 19.2457 12.449 18.9187L16.7875 12.1551C17.4938 11.1567 17.8667 9.9843 17.8667 8.76449C17.8667 5.52961 15.2349 2.89783 12 2.89783ZM12 11.4312C10.5297 11.4312 9.33333 10.2348 9.33333 8.76449C9.33333 7.29417 10.5297 6.09783 12 6.09783C13.4703 6.09783 14.6667 7.29417 14.6667 8.76449C14.6667 10.2348 13.4703 11.4312 12 11.4312Z" fill="#94A3B8"></path><path d="M16.1694 15.1544L13.4838 19.3531C12.7887 20.4369 11.2074 20.4333 10.5156 19.3541L7.82571 15.1555C5.45899 15.7027 4 16.7051 4 17.903C4 19.9817 8.12188 21.103 12 21.103C15.8781 21.103 20 19.9817 20 17.903C20 16.7043 18.539 15.7013 16.1694 15.1544Z" fill="#94A3B8"></path></svg><p class="text-base font-normal !leading-normal text-slate-700 md:text-lg">Mumbai, India</p></div><div class="flex gap-x-3 mb-6"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none"><path d="M20.0023 6.40072H16.0011V5.60047C16.0011 4.7178 15.2834 4 14.4007 4H9.59932C8.71666 4 7.99885 4.71777 7.99885 5.60047V6.40068H3.99774C3.11504 6.40072 2.39728 7.11848 2.39728 8.00115V10.4018C2.39728 11.2845 3.11504 12.0023 3.99774 12.0023H10.3996V11.6022C10.3996 11.381 10.5785 11.202 10.7997 11.202H13.2004C13.4215 11.202 13.6005 11.381 13.6005 11.6022V12.0023H20.0023C20.885 12.0023 21.6027 11.2845 21.6027 10.4018V8.00115C21.6027 7.11848 20.885 6.40072 20.0023 6.40072ZM14.4007 6.40072H9.59932V5.60047H14.4007V6.40072Z" fill="#94A3B8"></path><path d="M21.3808 12.434C21.2444 12.3664 21.0815 12.382 20.9611 12.4734C20.6767 12.6888 20.3453 12.8024 20.0022 12.8024H13.6005V14.0028C13.6005 14.2239 13.4215 14.4029 13.2003 14.4029H10.7997C10.5785 14.4029 10.3995 14.2239 10.3995 14.0028V12.8024H3.99774C3.65467 12.8024 3.32334 12.6888 3.03886 12.4734C2.91811 12.3812 2.75558 12.3656 2.61919 12.434C2.48325 12.5016 2.39728 12.6403 2.39728 12.7923V18.4041C2.39728 19.2867 3.11504 20.0045 3.99774 20.0045H20.0023C20.885 20.0045 21.6028 19.2868 21.6028 18.4041V12.7923C21.6027 12.6403 21.5168 12.5016 21.3808 12.434Z" fill="#94A3B8"></path></svg><p class="text-base font-normal !leading-normal text-slate-700 md:text-lg">B2B</p></div></div><div class="flex justify-between gap-x-6 pt-6"><div class="flex flex-col gap-y-2.5"><p class="text-sm font-normal !leading-snug text-slate-700">Industry</p><p class="text-primary-500 text-base font-bold md:text-lg">Digital Services</p></div><div class="flex flex-col gap-y-2.5"><p class="text-sm font-normal !leading-snug text-slate-700">Use Case</p><p class="text-primary-500 text-base font-bold md:text-lg">Customer Experience</p></div></div></div></div></section><section class="bg-slate-100 py-8 md:py-10"><div class="container xl:max-2xl:mx-auto xl:max-2xl:max-w-6xl"><div class="flex gap-x-6"><div class="hidden lg:block"><svg xmlns="http://www.w3.org/2000/svg" width="170" height="170" viewBox="0 0 170 170" fill="none"><path d="M127.5 127.5C130.318 127.5 133.02 126.381 135.013 124.388C137.006 122.395 138.125 119.693 138.125 116.875L138.125 90.9287C138.125 88.1108 137.006 85.4083 135.013 83.4157C133.02 81.4232 130.318 80.3038 127.5 80.3037L112.752 80.3037C112.752 76.5708 112.972 72.8379 113.411 69.105C114.07 65.1525 115.168 61.6392 116.705 58.565C118.242 55.4908 120.222 53.0719 122.644 51.3081C125.053 49.3319 128.127 48.3438 131.867 48.3438L131.867 31.875C125.719 31.875 120.335 33.1925 115.717 35.8275C111.13 38.4293 107.19 42.032 104.189 46.3675C101.167 51.1397 98.9422 56.3718 97.6012 61.8587C96.2453 67.9123 95.5823 74.1004 95.625 80.3037L95.625 116.875C95.625 119.693 96.7444 122.395 98.737 124.388C100.73 126.381 103.432 127.5 106.25 127.5L127.5 127.5ZM63.75 127.5C66.5679 127.5 69.2704 126.381 71.263 124.388C73.2556 122.395 74.375 119.693 74.375 116.875L74.375 90.9287C74.375 88.1108 73.2556 85.4083 71.263 83.4157C69.2704 81.4232 66.5679 80.3037 63.75 80.3037L49.0025 80.3037C49.0025 76.5708 49.2221 72.8379 49.6612 69.105C50.3271 65.1525 51.425 61.6392 52.955 58.565C54.4921 55.4908 56.4719 53.0719 58.8944 51.3081C61.3027 49.3319 64.3769 48.3438 68.1169 48.3438L68.1169 31.875C61.9685 31.875 56.5852 33.1925 51.9669 35.8275C47.3805 38.4293 43.44 42.032 40.4387 46.3675C37.4171 51.1397 35.1922 56.3718 33.8512 61.8587C32.4953 67.9123 31.8323 74.1004 31.875 80.3037L31.875 116.875C31.875 119.693 32.9944 122.395 34.987 124.388C36.9795 126.381 39.682 127.5 42.5 127.5L63.75 127.5Z" fill="url(#paint0_linear_2611_10706)"></path><defs><linearGradient id="paint0_linear_2611_10706" x1="13.6" y1="-15.3" x2="155.267" y2="128.067" gradientUnits="userSpaceOnUse"><stop stop-color="#F9A8D4"></stop><stop offset="1" stop-color="#93C5FD"></stop></linearGradient></defs></svg></div><div class="basis-full lg:mt-8 lg:basis-8/12"><h3 class="text-xl font-bold !leading-normal text-slate-900 md:text-3xl [&>span]:inline-block [&>span]:bg-gradient-to-r [&>span]:from-pink-500 [&>span]:via-purple-500 [&>span]:to-blue-700 [&>span]:bg-clip-text [&>span]:text-transparent"> "The clear insights provided by SurveySparrow have greatly enhanced our processes at Tata Digital. The flexibility and functionality make it incredibly user-friendly and an outstanding tool overall. Since implementing SurveySparrow, our Customer Satisfaction (CSAT) has seen a significant improvement."</h3><div class="mb-2 mt-12 flex items-center md:mb-9"><div class="mr-8"><img alt=" Neil Carlos Dias" title=" Neil Carlos Dias" loading="lazy" width="80" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F03%2FTata-Digital-Icon-5.png&w=96&q=75 1x, /_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F03%2FTata-Digital-Icon-5.png&w=256&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F03%2FTata-Digital-Icon-5.png&w=256&q=75"/></div><div><h4 class="text-base font-bold !leading-normal text-slate-900 md:text-xl lg:mb-1"> Neil Carlos Dias</h4><p class="text-sm font-normal !leading-snug text-slate-900"> Director - Quality & Transformation at Tata Digital</p></div></div></div></div></div></section><section class="container border-slate-200 md:border-b xl:max-2xl:mx-auto xl:max-2xl:max-w-6xl"><div class="mb-11 flex justify-between md:mb-20"><div class="prose-h2:text-3xl prose-h2:md:text-4xl prose-h2:font-bold prose-headings:text-slate-900 prose-h2:mb-6 prose-h2:md:mb-8 prose-h2:mt-16 prose-p:!leading-normal prose-p:text-black prose-p:text-base prose-p:md:text-lg prose-p:font-normal prose-p:mb-6 lg:w-3/5 2xl:w-2/3 2xl:max-w-full [&>div>div>img]:max-h-16 [&>div>div>img]:max-w-16 [&>div>div>p]:max-w-48 [&>div>div>p]:pt-5 [&>div>div>p]:!leading-snug [&>div>div]:my-4 [&>div>div]:flex [&>div>div]:min-h-44 [&>div>div]:w-full [&>div>div]:flex-col [&>div>div]:items-center [&>div>div]:justify-center [&>div>div]:rounded-2xl [&>div>div]:border [&>div>div]:border-emerald-200 [&>div>div]:text-center [&>div>div]:max-md:px-4 xl:[&>div>div]:min-w-56 [&>div]:flex [&>div]:items-center [&>div]:justify-center [&>div]:gap-x-9 [&>div]:pb-8 [&>div]:max-md:flex-wrap lg:[&>div]:justify-start"><h2>Goal</h2><p>Tata Digital’s objective was to elevate customer service to unprecedented levels. By integrating cutting-edge analytics, the company aimed to gain deeper insights into customer behavior and preferences, thus enhancing their Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)—key indicators of customer loyalty and satisfaction.</p><h2>Challenges</h2><p>The journey encountered its fair share of obstacles. Their prior feedback management tools being rigid, offered limited survey customization and an inflexible approach to feedback collection. This proved insufficient for the dynamic needs of Tata Digital, leading to suboptimal insights and impacting their ability to fine-tune the customer experience effectively.</p><h2>Solution</h2><p>SurveySparrow turned the tide for Tata Digital, offering unmatched flexibility in customer experience management. Customizable NPS and CSAT scales and the capability to manage survey frequency per customer were essential functionalities that effectively fulfilled the task.</p><p>Seamless tracking of NPS for five major brands – Croma, BigBasket, 1mg, IHCL, and CliQ is now made possible under one executive dashboard of SurveySparrow. The real-time analytics offered immediate, actionable insights into customer sentiments.</p><div class="relative flex-col !items-start rounded-2xl p-5 md:p-7" style="background:linear-gradient(101deg, #86198F 5.29%, #3730A3 90.27%)"><img alt="Features that the customer liked" loading="lazy" decoding="async" data-nimg="fill" class="mt-auto !h-3/5 object-cover object-right-bottom opacity-40 md:object-contain" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="(min-width: 620px) 585px, (min-width: 360px) 553px, calc(70vw + 393px)" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=16&q=100 16w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=32&q=100 32w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=48&q=100 48w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=64&q=100 64w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=96&q=100 96w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=128&q=100 128w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=256&q=100 256w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=384&q=100 384w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=640&q=100 640w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=750&q=100 750w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=828&q=100 828w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=1080&q=100 1080w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=1200&q=100 1200w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=1920&q=100 1920w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=2048&q=100 2048w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=3840&q=100 3840w" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fcustomer-feature-list-bg-image.png&w=3840&q=100"/><h3 class="mb-4 text-lg !font-bold !leading-snug !text-zinc-50 md:mb-5 md:!text-2xl">How we hit the mark</h3><ul class="relative z-10 space-y-4 md:space-y-3"><li class="flex items-center gap-x-2"><svg width="24" height="20" viewBox="0 0 21 21" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_1453_1905)"><path d="M17.2397 6.40491L8.07301 15.5716L3.90634 11.4049" stroke="#56B0BB" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></g><defs><clipPath id="clip0_1453_1905"><rect width="20" height="20" fill="white" transform="translate(0.572998 0.988281)"></rect></clipPath></defs></svg><p class="!mb-0 !text-base !font-bold !text-white md:!text-lg">Tailored survey scales</p></li><li class="flex items-center gap-x-2"><svg width="24" height="20" viewBox="0 0 21 21" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_1453_1905)"><path d="M17.2397 6.40491L8.07301 15.5716L3.90634 11.4049" stroke="#56B0BB" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></g><defs><clipPath id="clip0_1453_1905"><rect width="20" height="20" fill="white" transform="translate(0.572998 0.988281)"></rect></clipPath></defs></svg><p class="!mb-0 !text-base !font-bold !text-white md:!text-lg">Survey throttling</p></li><li class="flex items-center gap-x-2"><svg width="24" height="20" viewBox="0 0 21 21" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_1453_1905)"><path d="M17.2397 6.40491L8.07301 15.5716L3.90634 11.4049" stroke="#56B0BB" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></g><defs><clipPath id="clip0_1453_1905"><rect width="20" height="20" fill="white" transform="translate(0.572998 0.988281)"></rect></clipPath></defs></svg><p class="!mb-0 !text-base !font-bold !text-white md:!text-lg">Real-time feedback analysis</p></li></ul></div><h2>Result</h2><p>Adopting SurveySparrow led to a notable leap in Tata Digital’s customer experience metrics. Through focused enhancements based on direct feedback, the company saw a significant uptick in NPS scores. With improved CSAT surveys it provided more accurate reflections of customer sentiment, fostering a cycle of continuous improvement.</p></div><div class="max-lg:hidden"><div style="background:linear-gradient(160deg, #0C4A6E 18%, #581C87 100.15%)" class="max-w-screen-xxs sticky top-24 mt-28 flex flex-col items-start justify-center rounded-2xl "><div class="relative"><img alt="Demo cta" loading="lazy" decoding="async" data-nimg="fill" class="object-contain object-bottom opacity-40" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fsticky-signup-cta-bg.png&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fsticky-signup-cta-bg.png&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Fsticky-signup-cta-bg.png&w=828&q=75 828w, 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aria-expanded="false" aria-controls="radix-:R2l4vfeikva:" data-state="closed" class="mt-7 flex w-fit justify-center rounded-2xl bg-white px-7 py-3 text-lg font-bold !leading-normal text-slate-700 transition-all duration-300 ease-in-out cursor-pointer transition-all duration-300 ease-in-out">Contact Sales</button></div></div></div></div></div></section><section class="py-5 md:py-6"><div class="container"><div class="mt-10 flex items-center justify-between gap-x-2"><h3 class="max-xs:basis-1/2 text-lg font-bold !leading-snug text-slate-900 md:text-2xl">Explore More Success Stories</h3><a href="/customers/" class="max-xs:basis-1/2 group flex items-center justify-end gap-x-1"><p class="text-primary-500 text-base font-bold md:text-lg">View All</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" class="stroke-primary-500 transition-all duration-300 ease-in-out group-hover:md:translate-x-1.5" fill="none"><path d="M4.47998 11.98H19.47M13.483 5.98804L19.52 12L13.483 18.012" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"></path></svg></a></div><div class="flex flex-wrap justify-center gap-y-4 sm:justify-start md:gap-y-14 2xl:gap-x-5 my-8 2xl:items-center 2xl:justify-center"><a class="xxs:max-xs:h-52 xs:max-sm:h-60 group relative h-44 w-80 basis-full rounded-2xl sm:h-96 md:h-[420px] md:basis-[48%] md:max-lg:mx-1.5 lg:basis-[31%] lg:max-xl:mx-2.5 xl:h-[407px] xl:max-2xl:mx-3 2xl:w-72 2xl:basis-[24%]" href="/customers/furlenco/"><div class="size-full px-9 pb-9 pt-10"><div class="absolute bottom-0 left-0 right-0 top-0 z-[9] size-full rounded-2xl bg-[linear-gradient(180deg,rgba(0,0,0,0.60)_0%,rgba(0,0,0,0.30)_52%,rgba(0,0,0,0.60)_100%)] transition-all duration-300 ease-in-out sm:bg-[linear-gradient(180deg,rgba(0,0,0,0.00)_0%,rgba(0,0,0,0.00)_49.84%,rgba(0,0,0,0.48)_96.65%)] group-hover:sm:bg-[linear-gradient(180deg,rgba(0,0,0,0.60)_0%,rgba(0,0,0,0.30)_52%,rgba(0,0,0,0.60)_100%)]"></div><img alt="Furlenco case study" title="Furlenco case study" loading="lazy" decoding="async" data-nimg="fill" class="rounded-2xl object-cover" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Furlenco_2bb5b503d4.png&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Furlenco_2bb5b503d4.png&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Furlenco_2bb5b503d4.png&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Furlenco_2bb5b503d4.png&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Furlenco_2bb5b503d4.png&w=1200&q=75 1200w, 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style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Furlenco_0bb3f2daab.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Furlenco_0bb3f2daab.png&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Furlenco_0bb3f2daab.png&w=640&q=75"/><div class="flex flex-col gap-y-9 max-sm:hidden"><h4 class="text-3xl font-normal text-white">How Furlenco mastered customer engagement with SurveySparrow.</h4><div class="flex items-center justify-between"><button class="flex h-10 items-center gap-x-1.5 rounded-full border border-slate-300 bg-slate-100 px-4 max-md:hidden" type="button" aria-label="Watch video testimonial" aria-haspopup="dialog" aria-expanded="false" aria-controls="radix-:R6mdcvfeikva:" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" class="fill-slate-900 stroke-white"><path d="M10 2.03125C5.59862 2.03125 2.03125 5.59862 2.03125 10C2.03125 14.4014 5.59862 17.9688 10 17.9688C14.4014 17.9688 17.9688 14.4014 17.9688 10C17.9688 5.59862 14.4014 2.03125 10 2.03125Z"></path><path d="M9.11741 7.54827L12.3524 9.4616C12.7616 9.70327 12.7616 10.2958 12.3524 10.5374L9.11741 12.4508C8.70074 12.6974 8.17407 12.3966 8.17407 11.9124V8.0866C8.17407 7.60244 8.70074 7.3016 9.11741 7.54827Z" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg><p class="text-sm font-bold !leading-snug">Watch</p></button><div class="flex items-center justify-between gap-x-1"><p class="text-base font-bold text-white md:text-lg">Read Story</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" class="stroke-white" fill="none"><path d="M4.47998 11.98H19.47M13.483 5.98804L19.52 12L13.483 18.012" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div></div></div></div></a><a class="xxs:max-xs:h-52 xs:max-sm:h-60 group relative h-44 w-80 basis-full rounded-2xl sm:h-96 md:h-[420px] md:basis-[48%] md:max-lg:mx-1.5 lg:basis-[31%] lg:max-xl:mx-2.5 xl:h-[407px] xl:max-2xl:mx-3 2xl:w-72 2xl:basis-[24%]" href="/customers/europass-teacher-academy/"><div class="size-full px-9 pb-9 pt-10"><div class="absolute bottom-0 left-0 right-0 top-0 z-[9] size-full rounded-2xl bg-[linear-gradient(180deg,rgba(0,0,0,0.60)_0%,rgba(0,0,0,0.30)_52%,rgba(0,0,0,0.60)_100%)] transition-all duration-300 ease-in-out sm:bg-[linear-gradient(180deg,rgba(0,0,0,0.00)_0%,rgba(0,0,0,0.00)_49.84%,rgba(0,0,0,0.48)_96.65%)] group-hover:sm:bg-[linear-gradient(180deg,rgba(0,0,0,0.60)_0%,rgba(0,0,0,0.30)_52%,rgba(0,0,0,0.60)_100%)]"></div><img alt="Europass case study" title="Europass case study" loading="lazy" decoding="async" data-nimg="fill" class="rounded-2xl object-cover" 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/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Europass_4d7c985ee0.png&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Europass_4d7c985ee0.png&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Europass_4d7c985ee0.png&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2Fmedium_Europass_4d7c985ee0.png&w=3840&q=75"/><div class="size-full overflow-hidden"><div class="relative z-[9] flex h-full flex-col justify-between transition-all duration-300 ease-in-out max-sm:items-center max-sm:justify-center sm:translate-y-64 sm:group-hover:translate-y-0 md:translate-y-72 xl:translate-y-64"><img alt="Europass Teacher's Academy logo" loading="lazy" width="220" height="59" decoding="async" 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sm:translate-y-64 sm:group-hover:translate-y-0 md:translate-y-72 xl:translate-y-64"><img alt="Applaudo logo" loading="lazy" width="220" height="59" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Applaudo_20e3241764.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Applaudo_20e3241764.png&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Applaudo_20e3241764.png&w=640&q=75"/><div class="flex flex-col gap-y-9 max-sm:hidden"><h4 class="text-3xl font-normal text-white">Applaudo Studios fosters a successful work culture with 360° feedback.</h4><div class="flex items-center justify-between"><div class="flex items-center justify-between gap-x-1"><p class="text-base font-bold text-white 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sm:group-hover:translate-y-0 md:translate-y-72 xl:translate-y-64"><img alt="Marshalls logo" loading="lazy" width="220" height="59" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Marshalls_1a8fe74cc6.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Marshalls_1a8fe74cc6.png&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fstrapi-content%2Fuploads%2F2025%2F01%2FLogo_White_Marshalls_1a8fe74cc6.png&w=640&q=75"/><div class="flex flex-col gap-y-9 max-sm:hidden"><h4 class="text-3xl font-normal text-white">Marshalls’ CX journey: 700% more responses + 18% CSAT boost.</h4><div class="flex items-center justify-between"><div class="flex items-center justify-between gap-x-1"><p class="text-base font-bold text-white md:text-lg">Read Story</p><svg 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