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(English) How to Set Up Editing Event Registration and Ticket Transfer in Glue Up | Glue Up Helpdesk

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min-height: 1px; padding: 0px; } /* something else something else something else something else something else something else something else */ .header2 {height:100%; min-height:300px;} body { line-height: 20px!important; font-weight: 400; font-style: normal; overflow:unset; width:100%; } body .before-main-wrapper .header-wrapper { color: #ffffff; } p, h2 a { font-weight: 100; font-size: 1em; } .col-sm-4 { width: 32.333333%; border-radius: 8px; background: #ffffff; /*-webkit-box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); -moz-box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); box-shadow: 0px 0px 20px 0px rgba(234,234,234,1);*/ margin-top: 1%; margin-right: 1%; padding: 1em; min-height: 330px; } .main-section { margin-top: 0px; max-width: 100%; margin: 0; } .knowledge-base-row { margin-bottom: 0px; } .view-all { border-top: 1px solid #eaeaea; text-align: left; width: 89%; margin: auto; float: right; font-size: .7em; padding-top: 6%; position: absolute; bottom: 1.5em; padding-left: 2em; } .knowledge-base-row li a { color: #757575; font-weight: 100; font-size: 0.8em; } .list-post { line-height: 1.4em; margin-bottom: 5px; } .moreposts { margin-top: 4em; position: unset; width: 100%; } .browse-more { text-align: center; margin: 0 auto; padding: 0; width: 101%; padding-top: 1em; } .browse-more li { position: relative; display: inline-block; vertical-align: top; text-align: center; padding-top: 0; padding-bottom: 8px; line-height: 1.4em; color: #666; font-weight: 700; font-size: .7em; list-style: inside; background: no-repeat; background-position: center center; margin: 0 2% 0 0; float: left; } .browse-more-link { position: relative; display: block; height: 130px; padding: 195px 11% 25px; color: #5b5d5d; font-weight: 300; border: 1px solid #ebebed; border-radius: 4px; text-decoration:none; } .browse-more li .browse-more-link:hover { box-shadow: 0 0 20px 0 rgba(0,0,0,.2); } .browse-more li .browse-more-multiple { position: relative; display: block; width: 78%; padding: 170px 11% 13px; color: #5b5d5d; font-weight: 300; border: 1px solid #ebebed; border-radius: 4px; } .browse-more li .browse-more-multiple .browse-more-link .multiple-picture { position: absolute; width: 70px; height: 70px; border-radius: 21px; top: -10px; left: 50%; transform: translate(-50%,0); background-color: #fff; } .browse-more-title { font-weight: 600; color: #004b90; padding-bottom: 1em!important; line-height: 1.3; font-size: 1.15em; display:inline-block;} .d-block span.wpcf7-list-item { display: block!important; } .credits li img{ width:auto; height:6em; margin-left:-0.8em; } .header-center .live-search { margin: 0 auto; border-radius: 20px; background: #ffffff; -webkit-box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); -moz-box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); margin: 1% 0 1% 0; margin-right: 1%; right: 0; width:100%; float: left; } .browse-more-subtitle {font-size: 1.25em; line-height: 1.4;} .navbar, .dropdown-menu { transition-duration: .4s; /*background-color: rgba(255,255,255,.972549);*/ /*box-shadow: rgba(0,0,0,.117647) 0 0 4px 0, rgba(0,0,0,.239216) 0 4px 4px 0;*/ background-color: transparent!important; box-shadow: none!important; width: 100%; left: 0; margin-left: 0; position: absolute!important; } .toc { max-width: 100%;} @media screen and (min-width: 1300px) { .toc { max-width: 25%;} } @media screen and (max-width: 800px){ .kb-category { padding: 0 3em 3em 3em;} .knowledge-base-row {margin: 0px;} } p { margin: 0 0 10px; /* width: 90%; */ /*text-align: center;*/ position: relative; } .knowledge-base-row li a { color: #757575; font-weight: 100; } .pa-post-format .kp-w { width: 1.7em; color: #00b832; font-weight: 600; } .entry-content img { display: block; margin-left: auto; margin-right: auto; box-shadow: 0 0 20px 1px #efefef; margin-top: 31px; margin-bottom: 31px; } p, h2 a {font-weight:100;} .row { margin-left: auto; margin-right: auto; } .main-section { margin-top: 0px; max-width: 100%; margin: 0 2em 0 0; } .eventbank_main { width:100%; } .pa-post-format .kp-w { width: 1.7em; color: #cecece; font-weight: 100; } .kp-file-text2:before { color:#00b832; font-size: 1em!important; font-weight: 100; } .kp-film3:before { color: #00b832; font-size: 1em; } .kp-home8:before { content: url(https://help.glueup.com/wp-content/uploads/2018/07/Group-27-Copy.png); font-size: 10px; width: 10px!important; transform: scale(.5); } .breadcrumb-wrapper { border-bottom: 1px solid #e4e4e4; width: 75%; } .header-titles {text-align: center;} .col-sm-4 img {margin-left:0;} .col-sm-2 { width: 23%; padding: 0 0 0 1em!important; margin: 2.5em 0!important; float: right; } .col-sm-10 { width: 75.333333%; } /*.sidebar ul {margin-left:1em;}*/ .sidebar ul {color:#00b832;} .sidebar ul.children li {box-shadow:none!important; -webkit-box-shadow: none!important; -moz-box-shadow:none!important; margin:0!important; padding:0 0 0 1em!important; } .sidebar li a { color: #757575; font-weight: 100; font-size:0.7em; line-height:1.1em; box-shadow:none!important; /*margin-left:1em;*/ } .sidebar .tagcloud a { color: #ffffff; text-transform: capitalize; font-weight: 100; font-size: 0.7em!important; line-height: 3.1em; box-shadow: none!important; /* margin-left: 1em; */ padding: 1px 12px; margin: 1px; background: #00b832; border-radius: 8px; float: left; } .sidebar h3, .h3, h4, .h4, h5, .h5, h6, .h6 { font-weight: 100; font-style: normal; color: #004b90!important; font-size:1em; } .single .entry-content h5 { font-size: 1em; } .single .entry-content {margin-top:2em;} /*.sidebar li { border-radius: 8px; background: #ffffff; -webkit-box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); -moz-box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); box-shadow: 0px 0px 20px 0px rgba(234,234,234,1); margin-top: 2%; margin-right: 1%; padding: 1em;} */ .header-wrapper .header-center { text-align: left; float: left; margin-bottom:1em; } .content-info { background: #e8e8e8!important; } .container { margin-right: auto; margin-left: auto; padding:0px; } .form-control { display: block; width: 100%; height: 42px; padding: 10px 15px; 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этот техт доступен только в &ldquo;<a href="https://help.glueup.com/en/events/how-to-set-up-editing-event-registration-and-ticket-transfer-in-glue-up/" class="qtranxs-available-language-link qtranxs-available-language-link-en" title="English">English</a>&rdquo;. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.</p><p>This guide explains how administrators can enable attendees to edit their registration details or transfer their tickets. It also outlines the steps attendees will follow to perform these actions.</p><h3 id="step-1-access-the-registration-options" >Step 1: Access the Registration Options</h3><ol><li>Log in to your Glue Up account.</li><li>Navigate to the <strong>Events module</strong>.</li><li>Open the <strong>Event Dashboard</strong> for the event you want to configure.</li><li>Under <strong>Step 1. Setup</strong>, click on <strong>Registration Options</strong>.</li></ol><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyODgwIiBoZWlnaHQ9IjIwNDgiIHZpZXdCb3g9IjAgMCAyODgwIDIwNDgiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+" fetchpriority="high" decoding="async" class="alignnone wp-image-24313 size-full" data-src="https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1.png" alt="" width="2880" height="2048" data-srcset="https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1.png 2880w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1-300x213.png 300w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1-1024x728.png 1024w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1-768x546.png 768w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1-50x36.png 50w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1-1536x1092.png 1536w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-1-2048x1456.png 2048w" data-sizes="(max-width: 2880px) 100vw, 2880px" /></p><h3 id="step-2-enable-editing-event-registration" >Step 2: Enable Editing Event Registration</h3><ol><li>In the <strong>Registration Options</strong> section, find the setting labeled <strong>Allow attendees to edit information after registration</strong>.</li><li>Ensure this option is enabled. When active, attendees can edit all fields in the registration form except the email address.</li><li>Any changes made by the attendee will automatically update in the <strong>Attendee List</strong> and their <strong>Contact Profile</strong>.</li></ol><p>&nbsp;</p><h3 id="step-3-enable-ticket-transfer" >Step 3: Enable Ticket Transfer</h3><ol><li>In the same <strong>Registration Options</strong> section, find the setting labeled <strong>Allow attendees to transfer their ticket</strong>.</li><li>Ensure this option is enabled. This allows attendees to transfer their ticket to another person by providing the recipient’s email address, first name, and last name.</li><li>After the transfer is initiated:<ul><li>The recipient will receive an email with a link to claim the ticket.</li><li>The recipient must complete the registration form to claim the ticket.</li><li>The original purchaser will receive notifications via email and in-app notifications whether the ticket is claimed or declined.</li></ul></li><li>Once the ticket is successfully claimed, the new attendee can edit or transfer the ticket again, depending on your event&#8217;s settings.</li></ol><h3 id="step-4-ticket-transfer-conditions" >Step 4: Ticket Transfer Conditions</h3><p>Ticket transfers may be limited based on your ticket options:</p><ul><li>For example, if a ticket is marked as <strong>members only</strong>, the system will prevent transfers to non-members.</li></ul><h3 id="important-notes" >Important Notes:</h3><ul><li>Any changes made through editing or transferring tickets will reflect in the <strong>Attendee List</strong> and the attendee’s <strong>Contact Profile</strong>.</li><li>Email addresses cannot be edited after registration, even if the editing option is enabled.</li></ul><hr /><h2 id="steps-for-users-to-edit-or-transfer-a-ticket" >Steps for Users to Edit or Transfer a Ticket</h2><p>Once these features have been enabled and the registration process is complete (for paid tickets, this means that the payment has been processed), attendees will be able to edit or transfer their tickets by following the steps outlined below:</p><h3 id="how-to-edit-a-ticket" >How to Edit a Ticket:</h3><ol><li>Log in to your <strong>My Glue</strong> account.</li><li>Locate the event and the ticket you wish to edit.</li><li>Click on the <strong>three-dots action button</strong> next to the ticket.</li><li>Select <strong>Edit Ticket</strong>.</li><li>Make your changes (excluding the email address) and save.</li></ol><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyODgwIiBoZWlnaHQ9IjE3MTIiIHZpZXdCb3g9IjAgMCAyODgwIDE3MTIiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+" decoding="async" class="alignnone wp-image-24316 size-full" data-src="https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1.png" alt="" width="2880" height="1712" data-srcset="https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1.png 2880w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1-300x178.png 300w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1-1024x609.png 1024w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1-768x457.png 768w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1-50x30.png 50w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1-1536x913.png 1536w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-2-1-2048x1217.png 2048w" data-sizes="(max-width: 2880px) 100vw, 2880px" /></p><h3 id="how-to-transfer-a-ticket" >How to Transfer a Ticket:</h3><ol><li>Log in to your <strong>My Glue</strong> account.</li><li>Locate the event and the ticket you wish to transfer.</li><li>Click on the <strong>three-dots action button</strong> next to the ticket.</li><li>Select <strong>Transfer Ticket</strong>.</li><li>Provide the recipient’s email address, first name, and last name, and confirm the transfer.</li><li>The recipient will receive an email to claim the ticket. Once they complete the registration, the transfer is finalized.</li></ol><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyODgwIiBoZWlnaHQ9IjE1MjQiIHZpZXdCb3g9IjAgMCAyODgwIDE1MjQiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+" decoding="async" class="alignnone wp-image-24315 size-full" data-src="https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3.png" alt="" width="2880" height="1524" data-srcset="https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3.png 2880w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3-300x159.png 300w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3-1024x542.png 1024w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3-768x406.png 768w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3-50x26.png 50w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3-1536x813.png 1536w, https://help.glueup.com/wp-content/uploads/2024/10/ticket-transfer-3-2048x1084.png 2048w" data-sizes="(max-width: 2880px) 100vw, 2880px" /></p></div><div class="clearfix"></div></div><footer class="entry-footer"><div class="row row-meta"><span class="col-md-3 date"><i class="kp-calendar3"></i> <a href="https://help.glueup.com/ru/events/how-to-set-up-editing-event-registration-and-ticket-transfer-in-glue-up/" title="Permalink to (English) How to Set Up Editing Event Registration and Ticket Transfer in Glue Up" rel="bookmark"><time class="entry-date" datetime="2024-10-10T16:02:04+00:00">Thursday October 10th, 2024</time></a></span><span class="col-md-3 categories-links"><i class="kp-folder-open3"></i> <a href="https://help.glueup.com/ru/category/events/" rel="category tag"></a></span><span class="col-md-3 author vcard"><i class="kp-user2"></i> <a class="url fn n" href="https://help.glueup.com/ru/author/payam/" title="View all posts by Payam Bagherabadi" rel="author">Payam Bagherabadi</a></span></div></footer><div id="related" class="clearfix"><h3>Related Articles</h3><ul class="clearfix"><li class="list-post pa-post-format"><i class="kp-w kp-file-text2"></i> <a href="https://help.glueup.com/ru/events/how-to-import-event-attendees/">(English) How to import Event Attendees</a></li><li class="list-post pa-post-format"><i class="kp-w kp-file-text2"></i> <a href="https://help.glueup.com/ru/new-feature/additional-conditions-on-advanced-filters/">(English) Additional conditions on advanced filters</a></li><li class="list-post pa-post-format"><i class="kp-w kp-file-text2"></i> <a href="https://help.glueup.com/ru/new-feature/enhanced-event-configuration/">(English) Enhanced Event Configuration</a></li><li class="list-post pa-post-format"><i class="kp-w kp-file-text2"></i> <a href="https://help.glueup.com/ru/new-feature/free-ticket-registration/">(English) Free ticket registration</a></li><li class="list-post pa-post-format"><i class="kp-w kp-file-text2"></i> <a href="https://help.glueup.com/ru/events/how-to-create-event-discount-codes/">(English) How to create Event Discount Codes</a></li><li class="list-post pa-post-format"><i class="kp-w kp-file-text2"></i> <a href="https://help.glueup.com/ru/events/how-to-create-event-tickets/">How to create Even</a></li></ul></div></article></main><div class="clearfix"></div></div></div></div></div><div class="footer-cta"><div class="container"> <? echo $ss_settings['footer_cta_content']; ?></div></div><footer id="page-footer" class="content-info" role="contentinfo"><div class="container"><div class="row"><div class="col-md-4"><section id="custom_html-4" class="widget_text widget widget_custom_html"><div class="textwidget custom-html-widget"> <img data-lazyloaded="1" 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Registration and Ticket Transfer in Glue Up</a></li><li> <a href="https://help.glueup.com/ru/gettingstarted/how-to-use-the-tasks-module-in-glue-up/">How to Use the Tasks Module in Glue Up: A Step-by-Step Guide</a></li><li> <a href="https://help.glueup.com/ru/crm/opportunities-views/">(English) Opportunities Views</a></li><li> <a href="https://help.glueup.com/ru/crm/opportunities-2-0/">(English) Opportunities 2.0</a></li><li> <a href="https://help.glueup.com/ru/membership/reassigning-a-membership-profile-to-a-different-membership-type/">(English) Reassigning a Membership Profile to a Different Membership Type</a></li></ul></section></div><div class="col-md-4"><section id="custom_html-6" class="widget_text widget widget_custom_html"><div class="textwidget custom-html-widget"><img data-lazyloaded="1" 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