Your rights as a rail passenger

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</header> <main class="doc"> <div class="sr-only"> <h1 data-noindex>Your rights as a rail passenger</h1> <p>Train delayed – train cancelled – connecting train missed. What you are now entitled to.</p> </div> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/breadcrumb-068223b8.css"/> <nav aria-label="Breadcrumb" class="breadcrumb-overview"> <ol class="breadcrumb__list flex hidden-s hidden-xs"> <li class="breadcrumb__item"> <a class="breadcrumb__home" href="/en">Home<span class="sr-only">Home</span></a> </li> <li class="breadcrumb__item"> <a href="/en/booking-information">Info & services</a> </li> <li class="breadcrumb__item"> <a href="/en/booking-information/passenger-rights">Passenger rights </a> </li> <li class="breadcrumb__item"> <span aria-current="page">Your rights as a rail passenger</span> </li> </ol> </nav> <div id="content"> <div class="c c--s" aria-hidden="true"> <span class="h1 ">Your rights as a rail passenger</span> <p class="lead ">Train delayed – train cancelled – connecting train missed. What you are now entitled to.</p> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">Your rights and entitlements in detail</h2> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_0" id="btn-content_1_accordions_0"> Compensation in the event of late arrival at the destination station <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_0" role="region" aria-labelledby="btn-content_1_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><ul> <li>If your <strong>arrival at the</strong> <strong>destination station is delayed</strong> <strong>by 60 minutes or more</strong>, you will receive compensation of 25% of the price paid for a single ticket</li> <li>If your <strong>arrival at the destination station is delayed by 120 minutes or more</strong>, you will receive compensation of 50% of the price paid for a single ticket</li> <li>In the case of tickets for the outward and return journey, the compensation is calculated on the basis of the fare paid for the outward or return journey. If the fare for the outward and return journey is shown as a total, the compensation is calculated on the basis of half the fare paid.</li> <li>Passenger rights for rail transport also apply to night travel (e.g. EuroNight).</li> <li>If you are entitled to compensation, you can choose between a voucher or monetary payment.</li> <li>Compensation amounts of less than EUR 4 will not be paid out.</li> <li><strong>Contracts with tour operators</strong> where the rail journey does not constitute the main service of the contract are covered by transport contract law. If you have any other queries or complaints that do not relate to rail travel, please contact your tour operator or airline directly, as other legal regulations and entitlements may apply.</li> </ul> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_1" id="btn-content_1_accordions_1"> Season tickets: compensation per journey in the event of delayed arrival at the destination station <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_1" role="region" aria-labelledby="btn-content_1_accordions_1" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Season tickets for local and long-distance transport (e.g. weekly or monthly tickets, regional day tickets, day ticket for Germany) are compensated at a flat rate for <strong>delays of 60 minutes or more at the destination station</strong>.  </p> <ul> <li>Long-distance season tickets: EUR 5 (2nd class), EUR 7.50 (1st class)</li> <li>Local transport season tickets: EUR 1.50 (2nd class), EUR 2.25 (1st class)</li> <li>BahnCard 100: EUR 10 (2nd class), EUR 15 (1st class)</li> </ul> <p>In total, a maximum of 25% of the season ticket value shall be compensated.</p> <p>You can also combine individual delays of 20 minutes or more and submit them together. The delays to be combined must have occurred within the season ticket's period of validity.</p> <p>If you have a local transport season ticket, please note that compensation amounts of less than EUR 4 will not be paid out. We therefore recommend submitting compensation claims for delays together.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_2" id="btn-content_1_accordions_2"> Continuing the journey with a different train <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_2" role="region" aria-labelledby="btn-content_1_accordions_2" class="accordion-element__folding-content"> <div class="text-image c--s c"> <h4 class="h4 sr-only">Continue your journey on another train</h4> <div class="text-image__text rte"><p>In the event of an expected delay at the destination station</p> <ul> <li>of 20 minutes or more for <strong>national journeys</strong></li> <li>or 60 minutes or more for <strong>international journeys</strong></li> </ul> <p>of your ticket you can:</p> <ul> <li><strong>continue your journey</strong> on the same route or on a different route at the next opportunity</li> <li><strong>continue your journey at a later time</strong></li> <li><strong>use other trains that do not require a reservation</strong> (you must first pay for any required ticket and can then have it refunded; significantly reduced fare tickets may be exempt from this)</li> </ul> <p>Tickets for train selected (e.g. Sparpreis) are automatically cancelled.</p> <ul> <li>If you have a local train ticket (RE, RB, IRE and S-Bahn) but would like to use a higher-value train (e.g. long-distance trains, i.e. IC/EC, ICE), you must first pay for the additional ticket required. You can then have the costs reimbursed via the Passenger Rights Service Centre. This rule does not apply to significantly reduced fares (e.g. Deutschland-Ticket, Länder-Ticket, Quer-durchs-Land-Ticket).</li> </ul> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_20" id="btn-content_1_accordions_20"> Onward travel by other means of transport (rail and bus) <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_20" role="region" aria-labelledby="btn-content_1_accordions_20" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>If the railway company does not inform you of the options available for your onward journey in the event of a delayed/cancelled train or a missed connection within 100 minutes after the scheduled departure time, you have the right to continue your journey with other railway companies (e.g. Flixtrain, Nightjet), a coach or a regional bus.</p> <p>Any necessary, appropriate and reasonable costs incurred as a result will be reimbursed to you via the Passenger Rights Service Centre.</p> <p>The costs of using a taxi, plane or private pick-up service will not be reimbursed in this case.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_3" id="btn-content_1_accordions_3"> Reimbursement if you do not start or cancel your journey due to delay, cancellation or missed connection <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_3" role="region" aria-labelledby="btn-content_1_accordions_3" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>If the train is expected to arrive at the destination with a <strong>delay of at least 60 minutes</strong>, you have the following options:</p> <ul> <li>Withdraw from the journey and have the full fare refunded</li> <li>Have the unused portion reimbursed if you have only travelled part of the booked route</li> <li>Be reimbursed for the portion already used and the unused portion if you have broken off the journey and returned to the station of departure</li> </ul> <p>If you choose to withdraw from the journey, the refund will be paid exclusively via bank transfer. It is not possible to issue a voucher in this case.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_5" id="btn-content_1_accordions_5"> Reimbursement of costs for another means of transport (e.g. bus or taxi) due to train delays, cancellations or missed connection in the event of stranding <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_5" role="region" aria-labelledby="btn-content_1_accordions_5" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><ul> <li>If you are scheduled to arrive at the destination station between midnight and 5:00 am and are expected to be delayed by at least 60 minutes</li> </ul> <p><strong>or</strong></p> <ul> <li>If your train is cancelled and it is the last scheduled connection of the day, and the destination station can no longer be reached by midnight without using another means of transport</li> </ul> <p>In these cases, you will be reimbursed for the cost of another means of transport up to a maximum of EUR 120 euros*) if the railway company does not provide another means of transport. This only applies if you are unable to contact the railway company for reasons for which it is responsible (contacting the railway company's ticket office, local information point or staff on the train used).</p> <p>*) This maximum amount does not apply in cases of assistance according to Article 20 (2) (c) and (3) of Regulation (EU) 2021/782.</p> <p><strong>Please note:</strong></p> <p>If the railway company provides you with another means of transport, the use of this shall in principle take precedence over an alternative organised by yourself. If you nevertheless use a self-organised alternative, you cannot claim compensation for the costs unless you have made unsuccessful efforts to contact the railway company's ticket office or information point, or staff on the train used.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_6" id="btn-content_1_accordions_6"> Reimbursement of costs for overnight accommodation (e.g. hotel or other accommodation) due to train delays, train cancellations or missed connections in the event of stranding <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_6" role="region" aria-labelledby="btn-content_1_accordions_6" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><ul> <li>If, due to a cancellation or delay, it is not possible to continue the journey on the same day, or it is not reasonable to continue the journey on the same day, you will be reimbursed for reasonable accommodation costs if the railway company does not provide overnight accommodation.</li> <li>This only applies if you are unable to contact the railway company for reasons for which it is responsible (contacting the railway company's ticket office, local information point or staff on the train used).</li> </ul> <p>The railway company may alternatively provide you with another means of transport if this is cheaper. In this case, you will also be reimbursed for the costs of another means of transport up to a maximum of EUR 120 *) if the railway company does not provide another means of transport. This only applies if you are unable to contact the railway company for reasons for which it is responsible (contacting the railway company's ticket office, local information point or staff on the train used).</p> <p>*) This maximum amount does not apply in cases of assistance according to Article 20 (2) (c) and (3) of Regulation (EU) 2021/782.</p> <p><strong>Please note:</strong></p> <p>If the railway company provides you with overnight accommodation or another means of transport, the use of the latter shall, in principle, take precedence over an alternative organised by yourself. If you nevertheless use a self-organised alternative, you cannot claim compensation for the costs unless you have made unsuccessful efforts to contact the railway company's ticket office or information point, or staff on the train used.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_4" id="btn-content_1_accordions_4"> Reimbursement if you were unable to use your seat reservation <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_4" role="region" aria-labelledby="btn-content_1_accordions_4" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>If reserved seats could not be allocated, if allocated seats could not be held ready or if you were unable to use them due to a delay, you are entitled to a refund of the reservation fee paid.</p> <p>You can request a refund of the reservation fee (informally) at the Passenger Rights Service Centre. Alternatively, please contact a DB sales point (DB Travel Centre or DB agency).</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_1_accordions_40" id="btn-content_1_accordions_40"> Deadline for filing complaints <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_1_accordions_40" role="region" aria-labelledby="btn-content_1_accordions_40" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Regulation (EU) 2021/782 states that complaints must be filed <strong>within three months</strong> of the incident.</p> <p>However, we at DB will continue to accept and process passenger complaints even after the three-month period has expired. We base our procedure on the previously used 12-month period.</p> <p>Nevertheless, we ask you to submit your passenger rights claim within the three-month period if possible.</p> </div> </div> </div> </div> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">Regulations and entitlements in international rail transport</h2> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_2_accordions_0" id="btn-content_2_accordions_0"> Compensation for passengers with an international through ticket <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_2_accordions_0" role="region" aria-labelledby="btn-content_2_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><ul> <li>If your <strong>arrival at the</strong> <strong>destination station is delayed</strong> <strong>by 60 minutes or more</strong>, you will receive compensation of 25% of the price paid for a single ticket</li> <li>If your <strong>arrival at the destination station is delayed by 120 minutes or more</strong>, you will receive compensation of 50% of the price paid for a single ticket</li> </ul> <p>For tickets with a return journey, the following applies: Compensation is calculated on the basis of the fare indicated for the relevant leg of the journey. If no fares are specified for the individual legs of the journey, the compensation shall be calculated on the basis of half the ticket price.</p> <p>For the calculation of the total compensation, reservations, surcharges and supplements belonging to the ticket are added in addition to the ticket, provided they were obligatory and clearly recognisable as belonging to it.</p> <p>Compensation amounts of less than 4 euros will not be paid out.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_2_accordions_1" id="btn-content_2_accordions_1"> Application for compensation claims <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_2_accordions_1" role="region" aria-labelledby="btn-content_2_accordions_1" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Claims for compensation can in principle be addressed to the Passenger Rights Service Centre.</p> <p>If your cross-border ticket or your ticket for international routes was issued by DB, your claim will be processed directly at the Passenger Rights Service Centre.</p> <p>If your international ticket or your ticket for international routes was issued by another railway company, that railway company is responsible for processing your claim.</p> <p>Claims submitted to the Passenger Rights Service Centre when the ticket was not issued by DB will be forwarded by the Passenger Rights Service Centre to the relevant company for further processing. For faster processing, we therefore recommend sending the application directly to the issuing company in this case. You will find a list of contacts and customer service offices of international railway companies in the PDF "International Conditions of Carriage" in annex 1.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_2_accordions_10" id="btn-content_2_accordions_10"> Processing claims for reimbursement of costs for onward transport or overnight accommodation <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_2_accordions_10" role="region" aria-labelledby="btn-content_2_accordions_10" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>These claims are processed at the Passenger Rights Service Centre if a carrier was obliged to provide onward carriage or on-the-spot assistance on a DB route (generally the place where the journey was interrupted). This also affects the ICE trains on their entire route to Brussels and back. In each case, it does not matter whether the ticket was issued by DB or another company.</p> <p>In all other cases, the Passenger Rights Service Centre will forward the ticket to the carrier who was obliged to provide onward carriage or on-the-spot assistance. They will then process the claim further. The Passenger Rights Service Centre will inform passengers of the forwarding without delay. Alternatively, you can make a claim for reimbursement directly from the international rail company who was obliged to provide onward carriage or on-the-spot assistance.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_2_accordions_11" id="btn-content_2_accordions_11"> German Rail Pass <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_2_accordions_11" role="region" aria-labelledby="btn-content_2_accordions_11" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>In the event of cancellation and/or delay of DB trains resulting in a delayed arrival at the destination of at least 60 minutes, the passenger is entitled to compensation.</p> <p>The following flat rates of compensation apply in the event of delays of at least 60 minutes per case:  </p> <ul> <li>EUR 5 for 2nd class passes</li> <li>EUR 7.50 for 1st class passes</li> </ul> <p>In the case of assistance according to Article 20 of Regulation (EU) 2021/782, the passenger is entitled to reimbursement of the costs incurred (e.g. for an overnight stay or an alternative means of transport).</p> <p>The Passenger Rights Service Centre is responsible for processing and settling claims.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_2_accordions_12" id="btn-content_2_accordions_12"> Interrail and Eurail Passes <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_2_accordions_12" role="region" aria-labelledby="btn-content_2_accordions_12" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>In the event of cancellation and/or delay of trains (or other means of transport of the participating railway and ship transport companies) resulting in a delayed arrival at the destination of at least 60 minutes, holders of an Interrail Pass (Global Pass or One Country Pass) are entitled to compensation.</p> <p>The amount of compensation depends on the duration of each individual delay, and the price and validity of the respective pass. Details can be found in <a href="http://www.interrail.eu/en/support/delay-compensation">Eurail's compensation table</a>.</p> <p>Compensation will only be paid if the amount charged is higher than EUR 4. The maximum amount of compensation is limited to 25% of the pass price.</p> <p>Global Pass holders can claim compensation for delays or train cancellations conveniently via the <a href="http://www.interrail.eu/en/support/delay-compensation">Eurail website</a>.</p> <p>In the case of assistance according to Article 20 of Regulation (EU) 2021/782, the passenger is entitled to reimbursement of the costs incurred (e.g. for an overnight stay or an alternative means of transport). In this case, your request for reimbursement of these costs will be processed directly by the Passenger Rights Service Centre.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_2_accordions_00" id="btn-content_2_accordions_00"> Eurostar Tickets <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_2_accordions_00" role="region" aria-labelledby="btn-content_2_accordions_00" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>In the event of cancellation of a train or a delay of 60 minutes or more, you are entitled to a refund/compensation for your Eurostar ticket.</p> <p><u>Procedure in the event of cancellation of a train:</u></p> <p>In the event of cancellation of a train, your ticket will be refunded.</p> <ul> <li>If your ticket was issued directly by Eurostar, please use the <a href="https://eurostar.my.salesforce-sites.com/form?language=uk-en" target="_blank">appropriate form</a> on the Eurostar website to apply for a refund.</li> <li>If your Eurostar ticket was issued by DB, your refund request will be processed by the Servicecenter Fahrgastrechte.</li> </ul> <p><u>Procedure for delays:</u></p> <p>You will receive compensation for delays of 60 minutes or more.</p> <ul> <li>You can apply for this compensation conveniently <a href="https://www.eurostar.com/uk-en/travel-info/service-information/claiming-compensation" target="_blank">online</a> on the Eurostar website.</li> </ul> </div> </div> </div> </div> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">Agreement on Journey Continuation in respect of International Passenger Traffic by Rail (AJC)</h2> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_20_accordions_0" id="btn-content_20_accordions_0"> What is the AJC Agreement? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_20_accordions_0" role="region" aria-labelledby="btn-content_20_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>The Agreement on Journey Continuation (“AJC”) is a sector solution developed by different European railway undertakings to allow international passengers to take the next available train with the same carrier at no extra cost if they miss their connection due to delay or cancellation of the booked train(s).</p> <p>The <strong>railway undertakings involved</strong> are: BLS (Switzerland), CD (Czech Republic), CFL (Luxembourg), DB (Germany), DSB (Denmark), GYSEV (Hungary), MÁV-START (Hungary), NS (Netherlands), ÖBB (Austria), PKP (Poland), Renfe (Spain), SBB/CFF (Switzerland), SJ (Sweden), SNCB/NMBS (Belgium), SNCF (France), SZ (Slovenia), Trenitalia (Italy), ZSSK (Slovakia).</p> <p>The<strong> AJC agreement is a documented goodwill arrangement. </strong>There is no legal entitlement.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_20_accordions_00" id="btn-content_20_accordions_00"> How is AJC applied, how does it work? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_20_accordions_00" role="region" aria-labelledby="btn-content_20_accordions_00" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>If you miss your connecting train on an international journey due to a delay or cancellation of a train, you can use the next available train from the same carrier to continue your journey.</p> <p>Please first obtain a delay confirmation (the type of confirmation may vary depending on the railway company), which can be issued by the train crew or by the local staff at the station.</p> <p>Then you should go to the ticket office or other information desk at your connecting station (the station where you should have boarded the missed train). The staff will inform you of your onward travel options, and the conditions that apply to them.</p> <p>The procedure is the same for all operators who have signed up to the agreement.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_20_accordions_01" id="btn-content_20_accordions_01"> Conditions of the AJC agreement <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_20_accordions_01" role="region" aria-labelledby="btn-content_20_accordions_01" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>The following conditions apply for the application of the AJC compensation scheme:</p> <ul> <li>You have separate tickets for international travel. Each of your tickets is a separate contract of carriage</li> <li>You must have allowed sufficient connecting time in your initial booking.</li> </ul> <p>Being able to take the next train without having to buy a new ticket does not guarantee you a seat.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_20_accordions_02" id="btn-content_20_accordions_02"> Example <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_20_accordions_02" role="region" aria-labelledby="btn-content_20_accordions_02" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>You are travelling from Berlin via Prague to Pilsen and have separate tickets for this journey:</p> <ul> <li>an EC ticket issued by DB from Berlin to Prague</li> <li>a regional ticket issued by CD from Prague to Pilsen</li> </ul> <p>The train from Berlin to Prague is unexpectedly delayed so that you miss your connecting train in Prague. You have already received a confirmation of the delay on the EC train. With this confirmation, you contact the staff at the station in Prague. The staff on the spot will check that you had allowed enough time for your connection when choosing your train and will then inform you when the next CD train to Pilsen will leave, which you can then use without further costs.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_20_accordions_03" id="btn-content_20_accordions_03"> For further information <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_20_accordions_03" role="region" aria-labelledby="btn-content_20_accordions_03" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Further information on the AJC can be found at the bottom of this website</p> </div> </div> </div> </div> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">DB Gepäckservice (luggage service)</h2> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_21_accordions_0" id="btn-content_21_accordions_0"> Compensation for loss, damage and late delivery <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_21_accordions_0" role="region" aria-labelledby="btn-content_21_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><ul> <li>In the event of total or partial loss of or damage to luggage, compensation of an equivalent amount will be paid to the exclusion of all other damages if the amount of damage is proven. This compensation shall not exceed 1,200 units of account (approx. EUR 1,350.00) per item of luggage. Without proof of the amount of damage, a lump sum compensation of 300 units of account (approx. EUR 338.00) will be paid per item of luggage.</li> <li>In the event of delayed luggage delivery, compensation will be paid for each 24-hour period or part thereof following the request for delivery for a maximum of 14 days. In the event of proven damage, compensation of an equivalent amount will be paid, but shall not exceed 14 units of account (approx. EUR 16.00) per piece of luggage delivered late. Without proof of the amount of damage, a lump sum compensation of 2.80 units of account (approx. EUR 3.00) will be paid for each piece of luggage delivered late.</li> <li>The value of a unit of account is based on the current special drawing right (SDR).</li> </ul> </div> </div> </div> </div> </div> <div class="text-image c--s c"> <h2 class="h2">Requirements to be able to assert passenger rights</h2> <div class="text-image__text rte"><ul> <li>You have a valid ticket for the delayed/cancelled journey at the time of the event.</li> <li>There is a right to compensation for entire travel chains, i.e. also from trains of different railway companies if these are <strong>used with one ticket</strong>. Only delays and cancellations of participating railway companies can be taken into account, however.</li> <li>Each ticket constitutes a separate contract of carriage. The delay compensation is determined separately for each ticket.</li> <li>In the case of return tickets indicated on a ticket, compensation is calculated on the basis of half the fare paid.</li> <li>Passenger rights for rail transport also apply to night travel (e.g. EuroNight).</li> <li>Additional regulations may apply to journeys in transport associations and where regional tariffs apply. If you have a ticket for a transport association, please enquire with the respective transport association about the applicable passenger rights regulations. Underground trains and trams are not covered by the standard passenger rights regulation.</li> <li>Compensation of less than EUR 4 shall not be paid out.</li> </ul> </div> </div> <div class="link-list data-noindex c--s c"> <h2 class="h2">Further information</h2> <ul class="grid grid-50-m"> <li> <a href="/en/gtc" class="link " target="" rel="" > Conditions of carriage for passenger transport </a> </li> <li> <a href="https://cms.static-bahn.de/wmedia/redaktion/aushaenge/fahrgastrechte/FGR-Broschuere-Ihre-Rechte-Als-Unser-Fahrgast.pdf" class="link " target="" rel="" > Brochure about your rights as a passenger (in German) (PDF, 1 MB) </a> </li> <li> <a href="https://next.bahn.de/service/individuelle-reise/barrierefrei/barrierefrei-fahrgastrechte" class="link " target="" rel="" > Passenger rights for people with disabilities (in German) </a> </li> <li> <a href="https://cms.static-bahn.de/wmedia/redaktion/aushaenge/fahrgastrechte/Fahrgastrechte-Formular-English.pdf" class="link " target="_blank" rel="noopener noreferrer" > Direct link to the passenger rights form in PDF format (PDF, 159 KB) </a> </li> <li> <a href="https://cms.static-bahn.de/wmedia/redaktion/aushaenge/fahrgastrechte/AJC-Agreement-Note.pdf" class="link " target="" rel="" > AJC note (PDF, 221 KB) </a> </li> <li> <a href="https://cms.static-bahn.de/wmedia/redaktion/aushaenge/fahrgastrechte/AJC-Agreement-Leaflet.pdf" class="link " target="" rel="" > Leaflet AJC (PDF, 150 KB) </a> </li> </ul> </div> </div> <div class="back-to-top"><a class="back-to-top-button"></a></div> </main> <div id="js-overlay-app"></div> <footer id="footer"> <div id="footer--bg-light" class="footer--bg-light"> <div class="footer__link-list-area grid grid-50-m grid-25-l c" data-allow-toggle> <h2 class="sr-only">Further information</h2> <div class="link-list footer__link-list js-footer__link-list flex-100 flex-50-m flex-auto-l"> <h3 class="h4 js-accordion-trigger link-list__headline" aria-expanded="false" 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