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Help and contact
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flex-reset-l"> <a class="nav__link nav__link--prerendered" href="/en/booking-information" ><span>Info & services</span></a> </li> <li class="nav__item flex-100 flex-reset-l"> <a class="nav__link nav__link--prerendered" href="/en/trains" ><span>Train fleet</span></a> </li> <li class="nav__item flex-100 flex-reset-l"> <a class="nav__link nav__link--prerendered" href="/en/buchung/meine-reisen" ><span>My trips</span></a> </li> </ul> <div class="search-form__button-wrapper"> <a href="#searchToggle" class="nav__search-toggle-icon nav__search-toggle-icon--open js-search-toggle" title="Open search"></a> <a href="#" class="nav__search-toggle-icon nav__search-toggle-icon--close js-search-toggle" title="Close search"></a> </div> <div class="nav__login flex-l flex-middle nav__list"> <cms-auth-button class="nav__login-button" data-linkprefix="" data-i18n='{ "accountLabel":"Manage customer account", "accountGk":"Business", "accountPk":"Private", "loginLabel":"Login", "logoutLabel":"Logout", 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title="Search" aria-label="Search" > </button> </form> </div> </header> <main class="doc"> <div class="sr-only"> <h1 data-noindex>Help & contact</h1> <p>Do you have a question or need support?</p> </div> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/breadcrumb-068223b8.css"/> <nav aria-label="Breadcrumb" class="breadcrumb-overview"> <ol class="breadcrumb__list flex hidden-s hidden-xs"> <li class="breadcrumb__item"> <a class="breadcrumb__home" href="/en">Home<span class="sr-only">Home</span></a> </li> <li class="breadcrumb__item"> <span aria-current="page">Help & contact</span> </li> </ol> </nav> <div id="content"> <div class="c c--s" aria-hidden="true"> <span class="h1 ">Help & contact</span> <p class="lead ">Do you have a question or need support?</p> </div> <div id="js-suche-app" data-app-config='{ "headline":"What would you like to know?", "isHeadlineSrOnly":false, "pretext":"Enter your search term(s) here.", "zeroResultText":"Leider konnten wir zu diesem Suchbegriff keine passenden Ergebnisse finden.", "disableFaqSearch":true, "link": { "linkHref": "/en/bahnbusiness/contact", "linkInfo": "", "linkTitle": "Search for business travellers", "linkLabel": "Search for business travellers", "openInNewTab": false } }' data-faq-search-config='{ "minResultListLength":"20", "disableFiltering":true, "prefilter":"", "zeroResultText":"Leider konnten wir zu diesem Suchbegriff keine passenden Ergebnisse finden." }' data-faq-endpoint-config='{ "bahnbusiness": "false" }' data-tracking='{ "positionInContent": 1, "dataTrack": "" }' data-suche-i18n='{ "tabLabelSuche":"Pages", "tabLabelFaqSearch":"FAQ", "linkGenericText": "Further information", "linkDownloadText": "File download", "searchResultsTextSingular":"There is [[numberOfResults]] result for your search.", "searchResultsTextPlural":"There are [[numberOfResults]] results for your search.", "searchResultsTextLoading":"Loading results...", "furtherResultsButtonLabel":"Load more results", "searchFieldPlaceholder":"Search", "searchButtonLabel":"Search", "searchFieldLabel":"Search term", "showMoreButtonLabel":"Load more results", "srOnlySearchResultsTextSingular":"There is [[numberOfResultsSearch]] search result for Pages and [[numberOfResultsFaq]] search result for FAQ.", "srOnlySearchResultsTextPlural":"There are [[numberOfResultsSearch]] search results for Pages and [[numberOfResultsFaq]] search results for FAQ.", "srOnlySearchButtonLabel":"Search by your input", "srOnlyTabLabelSuche":"Search results for pages", "srOnlyTabLabelFaqSearch":"Search results for FAQ", "singlePageLinkLabel":"Open this information in a new tab", "resetFilterLabel":"Reset filter", "filterBlockLabel":"Refine the selection:", "srOnlyFilterBy":"filterAccordion.srOnly.filterBy", "srOnlyFilterRemove":"filterAccordion.srOnly.filterRemove", "genericSrOnlyPrevText": "Further information", "genericSrOnlyDownloadText": "File download" }' > <div class="suche"> <div class="suche__head-container c c--s"> <h2 class="suche__headline h2 ">What would you like to know?</h2> <p class="suche__pretext">Enter your search term(s) here.</p> </div> <div class="suche-field__wrapper c flex"> <div class="suche-field__white-box"> <div class="suche-field__inner"> <search class="suche-field flex"> <form class="suche-field__form flex flex-auto"> <input name="placeholderSuche" value="" type="search" id="placeholderSuche" class="suche-field__form-input flex-auto" placeholder="Search" disabled="disabled" /> <button type="submit" class="suche-field__form-btn btn flex-100 flex-reset-m flex-reset-l btn--disabled" disabled="disabled">Search</button> </form> </search> </div> </div> </div> </div> </div> <div class="highlighted"> <div class="teaser-block-wrapper flex "> <div class="teaser-block c flex flex-100" data-noindex> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Cancel or refund ticket</h3> </div> <a href="/en/meine-reisen" class="stretched-link stretched-link--empty" data-track data-trackingCode=teaserBlock_2-1_button_Cancelorrefundticket> <span class="sr-only">To my trips</span> </a> </div> <a class="teaser-button btn " href="/en/meine-reisen" data-track data-trackingCode=teaserBlock_2-1_button_Cancelorrefundticket > <span aria-hidden="true"> To my trips </span> <span class="sr-only">To my trips</span> </a> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Cancel or refund ticket (international-bahn.de)</h3> </div> <a href="https://www.international-bahn.de/en/ordersearch" class="stretched-link stretched-link--empty" data-track=external data-trackingCode=teaserBlock_2-2_button_Cancelorrefundticketinternationalbahnde> <span class="sr-only">Cancel or refund ticket (international-bahn.de): Search order</span> </a> </div> <a class="teaser-button btn " href="https://www.international-bahn.de/en/ordersearch" data-track=external data-trackingCode=teaserBlock_2-2_button_Cancelorrefundticketinternationalbahnde > <span aria-hidden="true"> Search order </span> <span class="sr-only">Cancel or refund ticket (international-bahn.de): Search order</span> </a> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Manage customer account</h3> </div> <a href="/en/mein-konto" class="stretched-link stretched-link--empty" data-track data-trackingCode=teaserBlock_2-3_button_Managecustomeraccount> <span class="sr-only">Manage customer account: To customer account</span> </a> </div> <a class="teaser-button btn " href="/en/mein-konto" data-track data-trackingCode=teaserBlock_2-3_button_Managecustomeraccount > <span aria-hidden="true"> To customer account </span> <span class="sr-only">Manage customer account: To customer account</span> </a> </div> </div> </div> </div> <div class="highlighted"> <div class="teaser-block-wrapper flex "> <div class="teaser-block c flex flex-100" data-noindex> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:de5d1449-9e1b-4b63-909a-1009b50b9e5a/icon_communication_contact.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Contact</h3> <div class="content-teaser__text rte"><p>Do you have any questions for us?</p> <p>Find relevant phone numbers and online contact forms.</p> </div> </div> <a href="/en/help/contact" class="flex stretched-link" data-track data-trackingCode=teaserBlock_3-1_link_Contact> <span class="content-teaser__link link" aria-hidden="true"> Get in touch </span> <span class="sr-only">Further information: Contact</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:9b5f4a2e-c492-458f-842a-5bf1916a673d/icon_travel_lost-and-found.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Lost & found</h3> <div class="content-teaser__text rte"><p>Have you lost or found something on the train or at the station? The Deutsche Bahn lost & found service can help.</p> </div> </div> <a href="/en/help/contact/lost-luggage" class="flex stretched-link" data-track data-trackingCode=teaserBlock_3-2_link_Lostampfound> <span class="content-teaser__link link" aria-hidden="true"> More information about the service </span> <span class="sr-only">Further information: Lost & found</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:26b244a6-377e-43f8-978f-d2e375731591/icon_communication_customer-feedback.svg" class="image content-teaser__image" alt="Piktogramm Feedback" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">How do you like the website?</h3> <div class="content-teaser__text rte"><p>Give feedback on the new website.</p> </div> </div> <a href="https://next.bahn.de/kontakt/feedback-allgemein3-en" class="flex stretched-link" data-track data-trackingCode=teaserBlock_3-3_link_Howdoyoulikethewebsite> <span class="content-teaser__link link" aria-hidden="true"> Give Feedback </span> <span class="sr-only">Further information: How do you like the website?</span> </a> </div> </div> </div> </div> </div> <div class="faq-list c c--s"> <h2 class="h2 faq__headline ">Most frequently asked questions</h2> <div class="accordion faq__results flex" data-allow-toggle data-allow-multiple> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-4_0" id="btn-4_0" data-reference="ticket-cancellation"> Can I cancel or exchange my ticket? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-4_0" role="region" aria-labelledby="btn-4_0" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>You can cancel your ticket depending on the applying conditions of your booked ticket. An exchange is not possible.</p> </div> </div> <div class="faq__link-list link-list-container c"> <ul> <li> <a class="link " href="/en/meine-reisen" > <span aria-hidden="true"> To My Trips </span> <span class="sr-only">Further information: To My Trips</span> </a> </li> <li> <a class="link " href="/en/booking-information/exchanges-refunds" > <span aria-hidden="true"> All information about cancelling tickets or reservations </span> <span class="sr-only">Further information: All information about cancelling tickets or reservations</span> </a> </li> </ul> </div> <div class="c"> <a href="/en/faq/ticket-cancellation" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-4_1" id="btn-4_1" data-reference="train-late"> My train was late or cancelled. Can I get a compensation? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-4_1" role="region" aria-labelledby="btn-4_1" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>Yes. If your train was significantly delayed or cancelled, you can apply for compensation.</p> </div> </div> <div class="faq__link-list link-list-container c"> <ul> <li> <a class="link " href="/en/meine-reisen" > <span aria-hidden="true"> Apply for compensation </span> <span class="sr-only">Further information: Apply for compensation</span> </a> </li> <li> <a class="link " href="/en/booking-information/passenger-rights" > <span aria-hidden="true"> All information about your passenger rights </span> <span class="sr-only">Further information: All information about your passenger rights </span> </a> </li> </ul> </div> <div class="c"> <a href="/en/faq/train-late" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-4_2" id="btn-4_2" data-reference="booked-connection"> I have received an information that my booked connection no longer exists or is changed. What can I do now? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-4_2" role="region" aria-labelledby="btn-4_2" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>If your booked connection is no longer available or changed, you can use alternative connections without changing your booking. Your ticket is no longer linked to the booked connection. This does not apply for connections with mandatory reservations. </p> </div> </div> <div class="faq__link-list link-list-container c"> <ul> <li> <a class="link " href="/en/booking-information/passenger-rights/legal-regulations" > <span aria-hidden="true"> All information about your passenger rights </span> <span class="sr-only">Further information: All information about your passenger rights </span> </a> </li> </ul> </div> <div class="c"> <a href="/en/faq/booked-connection" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-4_3" id="btn-4_3" data-reference="deutschlandticket-information"> I need information about the Deutschland-Ticket. Where can I get it? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-4_3" role="region" aria-labelledby="btn-4_3" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>The Deutschland-Ticket is a ticket-offer to use public transport across Germany.</p> </div> </div> <div class="faq__link-list link-list-container c"> <ul> <li> <a class="link " href="https://int.bahn.de/en/offers/regional/deutschland-ticket" > <span aria-hidden="true"> Booking information about the Deutschland-Ticket </span> <span class="sr-only">Further information: Booking information about the Deutschland-Ticket</span> </a> </li> <li> <a class="link " href="/en/booking-information/deutschlandticket-information" > <span aria-hidden="true"> All FAQs about the Deutschland-Ticket </span> <span class="sr-only">Further information: All FAQs about the Deutschland-Ticket</span> </a> </li> </ul> </div> <div class="c"> <a href="/en/faq/deutschlandticket-information" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-4_4" id="btn-4_4" data-reference="ticket-booked-international-bahn"> I booked my ticket on „international-bahn.de“. What do I need to consider? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-4_4" role="region" aria-labelledby="btn-4_4" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>If you have booked your ticket on “international-bahn.de”, terms and conditions can differ and depend on the individual operators of the order.</p> </div> </div> <div class="faq__link-list link-list-container c"> <ul> <li> <a class="link--external " href="https://www.international-bahn.de/en/ordersearch" target="_blank" rel="noopener noreferrer" > <span aria-hidden="true"> Search order </span> <span class="sr-only">Further information: Search order</span> </a> </li> </ul> </div> <div class="c"> <a href="/en/faq/ticket-booked-international-bahn" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> </div> </div> <div class="text-image c--s c"> <h2 class="h2">Do you have another 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