Frequently Asked Questions

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data-ng-model="searchKeyword" placeholder="Search destinations and tour codes" data-input-id="nav-search" data-input-class="nav-form-control" data-button-class="btn btn-search btn-reset" data-icon-class="icon-cross-dark icon"></data-search-input> <button type="submit" data-ng-disabled="topnavsearchform.$invalid" class="btn btn-search"><i class="icon-zoom icon"></i></button> </form> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="/trip-finder" target="_self" class="nav-title-link nav-heading-link" >Find your next trip</a> </h5> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading panel-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" data-toggle="collapse" data-parent="#nav-mobile-list" href="#navbar-mobile-collapse-1">By Destination</a> </h5> </div> <ul id="navbar-mobile-collapse-1" class="nav-list secondary panel-collapse collapse"> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/africa" target="_self">Africa</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/asia" target="_self">Asia</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/australia" target="_self">Australia</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/canada-alaska" target="_self">Canada, Alaska & USA</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/egypt-jordan-and-israel" target="_self">Egypt & Jordan</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/europe" target="_self">Europe</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/new-zealand" target="_self">New Zealand</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/destinations/south-america-antarctica" target="_self">South America & Antarctica</a> </h5> </div> </li> </ul> </li> <li class="nav-listitem primary panel"> <div class="nav-heading panel-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" data-toggle="collapse" data-parent="#nav-mobile-list" href="#navbar-mobile-collapse-2">By Mode of Travel</a> </h5> </div> <ul id="navbar-mobile-collapse-2" class="nav-list secondary panel-collapse collapse"> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/river-cruising" target="_self">River Cruise</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/land-journeys" target="_self">Land Journey</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/rail-journeys" target="_self">Rail Journey</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/small-ship-cruising" target="_self">Small Ship Cruise</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/ocean-cruising" target="_self">Ocean Cruise</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/4wd-adventures" target="_self">Remote Journey</a> </h5> </div> </li> <li class="nav-listitem secondary"> <div class="nav-heading"> <h5 class="nav-title"> <a class="nav-title-link nav-heading-link" href="/travel-styles/luxury-yacht-cruising" target="_self">Luxury Yacht Cruise</a> </h5> </div> </li> </ul> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="/why-choose-apt" target="_self" class="nav-title-link nav-heading-link" >Why Choose APT?</a> </h5> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="/specialdeals" target="_self" class="nav-title-link nav-heading-link" >Special Deals</a> </h5> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="/voyage" target="_self" class="nav-title-link nav-heading-link" >Voyage Magazine</a> </h5> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="/why-choose-apt/brochures" target="_self" class="nav-title-link nav-heading-link" >Brochures</a> </h5> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="https://tourpersonaliser.aptouring.com.au/tp/index.html" class="nav-title-link nav-heading-link" target="_blank" title="Update your details with APT Tour Personaliser" >Tour Personaliser</a> </h5> </div> </li> <li class="nav-listitem primary panel"> <div class="nav-heading"> <h5 class="nav-title"> <a href="https://www.atgconnect.com.au/s/login/?ec=302&startURL=%2Fs%2F" target="_blank" class="nav-title-link nav-heading-link" >Travel Agent</a> </h5> </div> </li> <li 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lazyload img-responsive" alt="Close up of a young woman waiting to board the plane at the airport" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/-/media/apt-responsive-website/people/people-12-5/hc-a-airport-woman-board-plane-1210810061-g-rf-web-12-5.jpg?useCustomFunctions=1&rw=2280&w=1900&h=950&cropX=190&cropY=0" /> </picture> <div class="quicksearch-content"> </div> </div> </div> <div class="brand-bar"></div> </section> <article class="body-content body-content__content-page " data-responsive-images data-lazy-load-images data-scroll-to-anchor> <div class="grid-component "> <div class="container " > <div class="row " > <div class="col-xs-12 col-no-min-height row-12__col " > <div class="rich-text rich-text_no-title" id=""> <h1 class="text-center" style="color: #122f60; text-align: center; letter-spacing: 0.4000000059604645px;">Frequently Asked Questions</h1> <p style="text-align: center;"> To help prepare you for your travels, you can find answers to all your questions below.</p> <p style="text-align: center;"><a href="/about-us/faqs#manage_booking">Manage Your Booking</a>  |  <a href="/about-us/faqs#before">Before You Go</a>  |  <a href="/about-us/faqs#helpful_info">Helpful Information</a>  |  <a href="/about-us/faqs#more_info">Get in Touch</a></p> </div> <div class="rich-text rich-text_no-title" id=""> <a name="manage_booking"> </a> <h2 style="text-align: center;">Manage Your Booking</h2> <p><strong>How do I manage my booking?</strong></p> <p>To view your booking and make changes, you can login to your Tour Personaliser.</p> <p><a href="https://tourpersonaliser.aptouring.com.au/tp/index.html">Manage Booking ></a><br /> <br /> <strong></strong></p> <p><strong>What is my APT Club membership level?</strong> </p> <p>Simply login to the Loyalty Portal to find your find your membership tier. To become a Club member and earn rewards when you travel, you can register via the Loyalty Portal.<br /> <br /> <a href="/aptclub">Access Loyalty Portal ></a></p> <p><strong><br /> What flexibility do I have to change my travel plans?</strong></p> <p>If you’d like freedom to change your plans, our flexible booking policies allow you to cancel and move your holiday to another time. </p> <p><a href="/about-us/travel-information/book-with-confidence">View our Booking Policies ></a></p> <p><strong><br /> What if I get COVID-19 prior to departure?</strong></p> <p>If you contract COVID-19 or are ill prior to your tour departure, effective 01 January 2023, cancellations are as per normal terms and conditions.</p> <p><a href="https://www.aptouring.com.au/about-us/travel-information/security-confidence"><a href="/about-us/travel-information/book-with-confidence">View our Booking Policies ></a></a></p> </div> <div class="rich-text rich-text_no-title" id=""> <a name="before"> </a> <h2 style="text-align: center;">Things to Know Before You Go</h2> <p><strong>Where can I find travel information for my destination?</strong></p> <p>Read the important travel information, travel tips and hints specific to your upcoming trip. This includes suggested packing lists, baggage allowance and any visa requirements.</p> <strong></strong> <p><a href="/about-us/travel-information">View Travel Information ></a></p> <p><strong>What are the latest travel updates for my destination?</strong></p> <p>Some destinations or modes of transport have specific travel requirements, such as vaccination and testing requirement . We have listed special requirements and we will continue to update this page.</p> <p> <a href="/about-us/travel-updates">View Travel Updates ></a></p> <p><a href="/aptclub"><strong></strong></a><strong>Where do I embark my Europe River Cruise?<br /> </strong></p> <p>Due to the nature of river cruising, port details are subject to change at any time. If you are making your own way to one of our ships, please check the details within 7 days of your sailing - and again as close as possible to departure for any last minute changes.</p> <p><a href="/about-us/travel-information/port-details">View Port Details  ></a></p> <p><strong>What are your Health and Safety protocols while travelling on a cruise or tour?</strong> </p> Our main priority is to keep everyone safe and well which is why have developed industry-leading health protocols. <p><a href="/about-us/travel-information/health-wellbeing">View Health and Wellbeing Protocols ></a></p> </div> <div class="rich-text rich-text_no-title" id=""> <a name="helpful_info"> </a> <h2 style="text-align: center;"> Helpful Information</h2> <p><strong>Where can I access the latest travel advice?</strong></p> <p>The Smartraveller website provides the latest travel safety information for Australian travellers heading overseas from the Department of Foreign Affairs: <a href="http://www.smartraveller.gov.au">www.smartraveller.gov.au</a></p> <p>United Nations World Health Organisation: <a href="http://www.who.int">www.who.int</a></p> <p><strong>Where can I find APT’s Terms and Conditions?<br /> </strong></p> <p>Our full Terms and Conditions can be found in the relevant brochure you are booking from or you can read them online. </p> <p><a href="/legal/general-information-conditions">View Ts & Cs ></a></p> </div> <div class="rich-text rich-text_no-title" id=""> <a name="more_info"> </a> <h2 style="text-align: center;">Need More Information?</h2> <p><strong>Here's how to get in touch.</strong></p> <p>There are different ways you can get in touch with us. You can use our Live Chat online (see the blue button on the bottom right of your screen), or visit the Contact Us Page. You can also contact your travel agent who will be able to assist.</p> <p><a href="/about-us/contact-us">Contact Us ></a></p> <p><strong><br /> How do I communicate feedback?</strong></p> <p>We value your comments and welcome all feedback from our returning guests. We have the facility for you to chat with a member of our Sales Team during office hours - see the blue button on the bottom right of your screen. Alternatively, you can contact us by email or phone. </p> <p><a href="https://www.aptouring.com.au/about-us/contact-us">Provide Feedback ></a></p> </div> <section id="heretohelp" class="here-to-help__section here-to-help-luxe aptouring"> <div class="container" data-remove-nested-container> <div> <h2 class="text-center here-to-help__heading">BOOK AND TRAVEL WITH CONFIDENCE</h2> <div class="visible-xs"> <div class="owl-carousel owl-carousel--has-nav default-height visible-xs" data-here-to-help-carousel data-modal-scroll-fix> <div class="item"> <div class="here-to-help__carditem apt-blue"> <div class="here-to-help__image"> <a class="here-to-help-link" href="/about-us/travel-information" data-cardtitle='Travel Information'> <img class="lazyload no-repeat svg" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" 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