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Complaint Process | CRD

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class="et_pb_row et_pb_row_0 dfehWPTitleRow"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 dfehTitle et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1 style="text-align: left;">Complaint Process</h1> <p class="subText" style="text-align: left;">When someone files a discrimination complaint, CRD evaluates the facts and decides whether to accept the case for investigation. If it accepts the case, CRD independently investigates the facts and the legal issues. This involves reviewing respondents’ responses to complaints and other information and evidence that complainants and respondents submit, among other things. CRD attempts to resolve the dispute in appropriate cases. CRD may also decide to take legal action.</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2 et_pb_fullwidth_section et_section_regular" > <div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_0 dfehWPRow"> <div class="et_pb_code_inner"> <hr class="fullWidthSeparator" /> </div> </div> </div><div class="et_pb_section et_pb_section_3 dfehPageBottomSpacer et_section_regular" > <div class="et_pb_row et_pb_row_1 dfehWPRow"> <div class="et_pb_column et_pb_column_2_5 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_code et_pb_code_0"> <div class="et_pb_code_inner"><ul class="sideButtonList"> <li> <button id="fileComplaintButton" onClick="switchBody('fileComplaintBody', 'fileComplaintButton')" aria-label="File a Complaint" class="leftButton shadedButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/11/FileButton.png" alt=""> </div> <div class="buttonText">File a<br />Complaint</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="materialsButton" onClick="switchBody('materialsBody', 'materialsButton')" aria-label="Intake Interview Materials" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/12/IntakeMaterialsButton.jpg" alt=""> </div> <div class="buttonText">Intake<br />Interview Materials</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="respondButton" onClick="switchBody('respondBody', 'respondButton')" aria-label="Respond to a Complaint" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/12/RespondButton.jpg" alt=""> </div> <div class="buttonText">Respond to a Complaint</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="outcomesButton" onClick="switchBody('outcomesBody', 'outcomesButton')" aria-label="Possible Outcomes" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/11/Remedies.png" alt=""> </div> <div class="buttonText">Possible Outcomes</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <a class="leftButton" aria-label="Language Services" href="/LanguageServices/" rel="noopener noreferrer"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/11/LanguageButton.png" alt=""> </div> <div class="buttonText">Language Services</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <button id="accessibilityButton" onClick="switchBody('accessibilityBody', 'accessibilityButton')" aria-label="Accessibility Information" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/11/AccessibilityButton.png" alt=""> </div> <div class="buttonText">Accessibility Information</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="statusButton" onClick="switchBody('statusBody', 'statusButton')" aria-label="Check Complaint Status" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/12/CheckStatusButton.jpg" alt=""> </div> <div class="buttonText">Check<br />Complaint<br />Status</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="appealButton" onClick="switchBody('appealBody', 'appealButton')" aria-label="Appeal a Complaint Decision" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/12/AppealButton.jpg" alt=""> </div> <div class="buttonText">Appealing a Complaint Decision</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="faqButton" onClick="switchBody('faq', 'faqButton')" aria-label="Frequently Asked Questions" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2019/11/ResourcesButton.png" alt=""> </div> <div class="buttonText">FAQ</div> <div class="highlight" aria-hidden="true"></div> </button> </li> <li> <button id="termsButton" onClick="switchBody('termsBody', 'termsButton')" aria-label="Frequently Used Terms" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2020/02/FrequentTermsButton.jpg" alt=""> </div> <div class="buttonText">Frequently<br />Used Terms</div> <div class="highlight" aria-hidden="true"></div> </button> </li> </ul> </div> </div> </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div id="fileComplaintBody" class="et_pb_module et_pb_text et_pb_text_1 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Filing a Complaint</h2> <h3 class="contentHeader halfSpace">The First Steps</h3> <p class="noSpace">If you believe you were subjected to discrimination, harassment, or retaliation, CRD may be able to investigate and help you resolve your complaint. The first step is to submit an intake form using one of the options below. It is important to have the following information to provide to CRD:</p> <ul class="dotted doubleIndent"> <li>The specific facts and any records about the incident(s), including the name and contact information of the person or entity you believe harmed you (if known);</li> <li>Copies of any documents or other evidence related to your complaint; and</li> <li>The names and contact information of any witnesses (if known)</li> </ul> <p>If you are unable to gather all required information at this time, you can still begin the filing process through CRD&#8217;s <a href="https://ccrs.calcivilrights.ca.gov/s/">California Civil Rights System (CCRS)</a> and add additional information as you acquire it. Your unfiled complaint will remain available in the system for 30 days.</p> <p>When ready, begin filing: <a href="/complaintprocess/how-to-file-a-complaint/" style="background-color: #046B99; color: white; font-weight: 700; text-decoration: none !important; font-size: var(--bs-body-font-size); padding: 12px 32px; display: block; width: fit-content; margin-top: 12px;">How to File a Complaint</a> </p> <p>In employment cases, you must submit an intake form to CRD within three years of the date you were last harmed. In most other cases, you must do this within one year of the date you were last harmed.</p> <p>You do not have to use the CRD investigation process. You can instead file your own lawsuit. However, in employment cases only, you must obtain an immediate Right-to-Sue notice from CRD before filing your own lawsuit in court.</p> <p>The submission of the intake form will initiate an intake interview with a CRD representative. The CRD representative will evaluate the allegations and determine if a formal complaint can be accepted for investigation. CRD can only investigate violations of certain civil rights laws. While many people believe they were treated unfairly, CRD can only accept cases if one of the laws it enforces may have been violated. If your complaint is not accepted for investigation, it is not because CRD does not believe you were treated unfairly. Rather it is because your complaint, if proven, would not violate the civil rights laws that CRD enforces.</p> <h3 class="contentHeader halfSpace">The Next Steps:</h3> <p>If your complaint is accepted for investigation, CRD will prepare a complaint form for your signature. When you return the signed complaint, it will be sent to the person or entity that you believe discriminated against you.</p> <p>The filing of a complaint does not mean that CRD has already determined whether there is reasonable cause to believe any laws have been violated. Instead, it means that CRD has preliminarily determined that the allegations are covered by a law that the department enforces.</p> <p>CRD independently investigates and assesses the facts and legal issues in each case. These investigations and assessments include, among other things, reviewing information and evidence from complainants, respondents, witnesses, or other sources.</p> <p>CRD may attempt to resolve complaints through conciliation or by referring the case to CRD&#8217;s Dispute Resolution Division when appropriate or required by law.</p> <p>CRD uses the facts obtained through its investigation to determine if there is reasonable cause to believe that a law the department enforces has been violated. If not, the case is closed. If there is reasonable cause, CRD notifies the parties of this determination and may notify them that the department intends to file a lawsuit in court. Prior to filing a lawsuit, CRD typically requires the parties to go to mediation to attempt to reach an agreement to resolve the dispute.</p> <h4 class="titleUnderline noTransform">Complaint Process Flowchart</h4> <ul class="noStyle doubleSpace eighthLineSpace smallText" title="Employment complaint flow chart poster by language"> <li><a href="/wp-content/uploads/sites/32/2023/08/ComplaintProcessFlowchart.pdf">English (PDF)</a></li> <li><a href="/wp-content/uploads/sites/32/2023/09/Complaint-flowchart-CH.pdf">Chinese (PDF)</a></li> <li><a href="/wp-content/uploads/sites/32/2023/09/Complaint-flowchart-KO.pdf">Korean (PDF)</a></li> <li><a href="/wp-content/uploads/sites/32/2023/09/Complaint-flowchart-Punjabi.pdf">Punjabi (PDF)</a></li> <li><a href="/wp-content/uploads/sites/32/2023/09/Complaint-flowchart-SP.pdf">Spanish (PDF)</a></li> <li><a href="/wp-content/uploads/sites/32/2023/09/Complaint-flowchart-TG.pdf">Tagalog (PDF)</a></li> <li><a href="/wp-content/uploads/sites/32/2023/09/Complaint-flowchart-VT.pdf">Vietnamese (PDF)</a></li> </ul></div> </div><div id="materialsBody" class="et_pb_module et_pb_text et_pb_text_2 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Intake Interview Materials</h2> <p>In order for CRD to prepare a complaint and initiate an investigation, you will need to provide specific dates when you believed you were harmed. Depending on the facts of your case, you may have the following documents that we recommend you bring to your scheduled intake interview with a CRD representative. </p> <ul class="dashed fullLineSpace"> <li> <p class="halfSpace">Employment</p> <ul class="dotted halfLineSpace"> <li>W-2</li> <li>1099</li> <li>Witness names and contact information</li> <li>Documents such as: termination letters, written reprimands, memorandums, transfer notices, e-mails, text messages, screen shots, police reports, grievances or any other tangible documentation of your allegations of discrimination, harassment, or retaliation</li> <li>Medical documentation in cases involving disability, pregnancy disability and the California Family Rights Act</li> </ul> </li> <li> <p class="halfSpace">Housing</p> <ul class="dotted halfLineSpace"> <li>Lease/rental agreement</li> <li>Lease violations</li> <li>Rules/policies pertaining to property in question</li> <li>Eviction notices</li> <li>Advertisement</li> <li>Link of advertisement</li> <li>Name/contact information for Host</li> <li>Court documents, such as those from an unlawful detainer action or temporary restraining order</li> </ul> </li> <li> <p class="halfSpace">Disability-related claims</p> <ul class="dotted halfLineSpace"> <li>Documents showing a request for reasonable accommodation or modification<br /> (emails/letters/text messages)</li> <li>Documents showing a denial of a reasonable accommodation or modification<br /> (emails/letters/text messages)</li> <li>Relevant medical documentation supporting the request for a reasonable accommodation or modification</li> <li><a href="https://calcivilrights.ca.gov/complaintprocess/medical-information-in-disability-complaints/">Notice of Your Rights re: Medical Information in Disability Complaints</a></li> </ul> </li> </ul></div> </div><div id="respondBody" class="et_pb_module et_pb_text et_pb_text_3 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Respond to a Complaint</h2> <p>You can respond to a complaint two ways:</p> <ul class="dashed"> <li>Via US mail. Send your response to: 651 Bannon Street, Suite 200, Sacramento, CA 95811.</li> <li> <p class="halfSpace">Using our online California Civil Rights System (CCRS). </p> <ul class="dotted"> <li>Create an account on the <a href="https://ccrs.calcivilrights.ca.gov/s/" rel="noopener noreferrer">Cal Civil Rights System</a> for yourself. All you need is a valid email address and a phone number.</li> <li>Once you have an account, call 800-884-1684. Our staff will associate your account with the complaint.</li> <li>Log into your <a href="https://ccrs.dfeh.ca.gov/DFEH_Login" rel="noopener noreferrer"></a>CCRS account. You will see the CRD complaint number. Click on the file button and select the files you wish to upload.</li> </ul> <p>If you are served with a complaint, it is only after CRD has screened the information provided to ensure the allegations are with CRD jurisdiction. CRD screens all initial claims and rejects those that do not allege violations of the laws we enforce.. In most cases, the filing of a complaint does not mean that CRD has already determined whether there is reasonable cause to believe a civil rights law has been violated. Rather, it means that CRD has preliminarily determined that the laws that the department enforces cover the complaint’s parties and allegations. We investigate the facts and encourage parties to resolve the dispute in appropriate cases. CRD considers taking legal action if the dispute is not resolved and evidence supports a reasonable cause determination.</p> <p>If you are served with a complaint, you must provide a response within the time specified by CRD in the letter accompanying the complaint. You are free to hire or consult with a lawyer, but the process does not require a lawyer. Here is what to expect after you have responded to the complaint:</p> <ul class="dashed halfLineSpace"> <li>You may be interviewed by CRD and/or asked for records and documents.</li> <li>CRD offers free dispute resolution services to encourage parties to resolve the complaint in appropriate cases.</li> <li>When parties can’t resolve a complaint, CRD continues an investigation to determine if there is reasonable cause to believe that a civil rights law has been violated. If not, the case is closed.</li> <li>If CRD makes a reasonable cause determination, the parties are typically required to go to mediation. At mediation, the parties have the opportunity to reach an agreement to resolve the dispute and close the case.</li> <li>If the case is not resolved in a mediation, CRD may file a lawsuit in court.</li> </ul> <p><a href="/LegalRecords">Here is a link to the full regulations</a> and what <a href="/Resources">resources</a> are available from CRD.</p> </li> </ul></div> </div><div id="outcomesBody" class="et_pb_module et_pb_text et_pb_text_4 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Possible Outcomes</h2> <ul class="dashed halfLineSpace"> <li>Recovery of out-of-pocket losses</li> <li>An injunction prohibiting the unlawful practice</li> <li>Access to housing or a job opportunity</li> <li>Policy changes</li> <li>Training</li> <li>Reasonable accommodation(s)</li> <li>Damages (money) for emotional distress</li> <li>Civil penalties and punitive damages (money)</li> </ul></div> </div><div id="accessibilityBody" class="et_pb_module et_pb_text et_pb_text_5 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Accessibility Information</h2> <p>CRD provides assistance to anyone who needs help accessing and understanding our information. Please contact us to arrange an accommodation if you have a disability or need translation into your native language.</p> <ul class="dashed fullLineSpace"> <li> <p class="halfSpace">For an accommodation:</p> <ul class="dotted halfLineSpace"> <li>Call 800-884-1684 (voice), 800-700-2320 (TTY) or California’s Relay Service at 711</li> <li>Email <a href="mailto:accommodations@calcivilrights.ca.gov" aria-label="Email CRD disability accommodations">accommodations@calcivilrights.ca.gov</a> for disability accommodations</li> </ul> </li> <li> <p class="halfSpace">For translation help:</p> <ul class="dotted halfLineSpace"> <li>Click on Translate button (above)</li> <li><a lang="es" href="/espanol">Información en Español</a></li> </ul> </li> <li> <p class="halfSpace">For Interpretation:</p> <ul class="dotted"> <li>800-884-1684</li> <li><a href="mailto:contact.center@calcivilrights.ca.gov" aria-label="email contact center">contact.center@calcivilrights.ca.gov</a></li> </ul> </li> </ul> </div> </div><div id="statusBody" class="et_pb_module et_pb_text et_pb_text_6 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Check Complaint Status</h2> <p>You can check the status of your pending complaint:</p> <ul class="dashed fullLineSpace"> <li> <p class="halfSpace">Online </p> <ul class="dotted halfLineSpace"> <li>If you already have an online account in our California Civil Rights System (CCRS), simply click on your CRD case number.</li> <li>If you do not have an online account yet, it’s easy! To create an account, all you need is a valid email address and phone number. Once you create your account, and log in, you will see a list of the cases you have with CRD. Click on the case you would like information on.</li> </ul> </li> <li> <p class="halfSpace">By phone or email </p> <ul class="dotted halfLineSpace"> <li>Call the staff member handling your case. If you have lost that information, or need other help regarding a specific matter, <a href="/ContactUs">contact us</a>.</li> </ul> </li> </ul></div> </div><div id="appealBody" class="et_pb_module et_pb_text et_pb_text_7 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Appealing a Complaint Decision</h2> <h3 class="contentHeader halfSpace">General information</h3> <p>If a party is dissatisfied with the outcome of the investigation, and the case has not been settled or accepted by CRD to file a lawsuit in court, that party may appeal CRD’s closure of the case. The first step in filing an appeal with CRD is to review the closure letter you received. The closure letter will state that you have ten (10) calendar days from receipt of the closure letter to submit an appeal, and will provide instructions on what the appeal should contain. It is important that your appeal clearly state what specifically you would like reviewed during the appeal. For example, if CRD was unable to interview all of your witnesses or gather certain evidence, your appeal should identify the name of the witness and provide their contact information or specify the evidence that you believe was overlooked. Or, if you believe that CRD misapplied the law, your appeal should describe what you understand the law to be.</p> <p>An appeal is not an opportunity to re-do an investigation. Therefore, you should try to provide all relevant information during the investigation.</p> <p class="halfSpace">The closure letter will direct you to submit your appeal to one of the following:</p> <ul class="dashed fullSpace halfLineSpace"> <li>The investigator’s supervisor (the closure letter will contain the supervisor’s contact information); or</li> <li> <p class="halfSpace">The Appeals Unit</p> <ul class="dotted halfLineSpace"> <li> <p class="quarterSpace">By mail</p> <p class="indented noSpace">Civil Rights Department<br />Attention: Appeals Unit<br />651 Bannon Street, Suite 200<br />Sacramento, CA 95811</p> </li> <li> <p class="quarterSpace">By phone</p> <p class="indented noSpace">Call our Contact Center at (800) 884-1684, (800) 700-2320 (TTY) or California’s Relay Service at 711 </p> </li> <li> <p class="quarterSpace">By email</p> <p class="indented noSpace"> <p class="singleSpace"><a href="Appeals@calcivilrights.ca.gov" aria-label="Email CRD Appeals">Appeals@calcivilrights.ca.gov</a> </p> <p class="noSpace">It is very important that you follow the instructions in the closure letter to ensure that you file your appeal in a timely manner to the correct person or unit.</p> </li> </ul> </li> </ul> <h3 class="contentHeader halfSpace">What to expect</h3> <p class="halfSpace">Once you submit your appeal to the appropriate person or unit, you can expect the following:</p> <ul class="dashed fullSpace singleLineSpace"> <li> <p class="halfSpace">You submitted your appeal to the investigator’s supervisor</p> <ul class="dotted"> <li>The supervisor will respond to your appeal via letter informing you of the reasons for upholding the closure or contact you to inform you that your case will be reopened.</li> </ul> </li> <li> <p class="halfSpace">You submitted your appeal to the Appeals Unit</p> <ul class="dotted halfLineSpace"> <li>The Appeals Unit will send you a letter informing you the appeal has been either accepted for review or rejected.</li> <li>If you receive a letter informing you the appeal was accepted for review, no further action is needed. Once an appeal reviewer has had an opportunity to review your casefile and appeal, they will contact you if more information is needed to decide your appeal.</li> <li>Appeals are processed by the Appeals Unit in the order they are received. The Appeals Unit does not have a deadline by which to decide an appeal. However, the Appeals Unit processes appeals as quickly as possible without sacrificing the quality of its work. (For additional information please refer to <a href="https://govt.westlaw.com/calregs/Document/I659725E35A0A11EC8227000D3A7C4BC3?viewType=FullText&amp;originationContext=documenttoc&amp;transitionType=CategoryPageItem&amp;contextData=(sc.Default)">CCR §10033</a> and <a href="https://govt.westlaw.com/calregs/Document/I6675C6135A0A11EC8227000D3A7C4BC3?viewType=FullText&amp;originationContext=documenttoc&amp;transitionType=CategoryPageItem&amp;contextData=(sc.Default)"> CCR §10065</a>).</li> </ul> </li> </ul> <ul class="dashed fullSpace"> <li> <p class="halfSpace">Things to keep in mind </p> <ul class="dotted halfLineSpace"> <li>Once your case is closed and you have filed an appeal with the Appeals Unit, you are strongly encouraged to seek the advice of an attorney to explore your legal options. You are encouraged to not wait until the appeal process is over to decide if you will file a civil lawsuit. Remember, there is a statutory time limit by which you must file a civil lawsuit in court; this statutory time limit is set forth in your closure letter.</li> <li>The appeal process may not toll (or pause) the statutory time limit by which you must file a civil lawsuit in court.</li> </ul> </li> </ul> <h3 class="contentHeader halfSpace">Check on the status of your appeal</h3> <p class="halfSpace">To check the status of your pending appeal, contact the person or unit you submitted your appeal to. Be sure to include your assigned CRD case number on all correspondence.</p></div> </div><div id="faq" class="et_pb_module et_pb_text et_pb_text_8 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">FAQ</h2> <div class="js-accordion"> <div class="js-accordion__panel"> <h2 class="js-accordion__header">Am I allowed to contact the CRD investigator to get more information about the complaint?</h2> <p>Yes. Do not hesitate to contact the assigned investigator to discuss the complaint. If the file contains additional non-confidential information about the allegations that are not shown on the official complaint, the investigator verbally may share this information with the respondent.</p> </div> <div class="js-accordion__panel"> <h2 class="js-accordion__header">What does CRD look for in an employer&#8217;s position statement?</h2> <p>CRD seeks a response to all the allegations in the complaint, along with the production of documents and identification of witnesses with information that is relevant to the complaint. This information will assist the department in assessing the complaint’s claims and allegations. It is in the Respondent&#8217;s interest to provide an effective position statement that focuses on the facts. An effective response is clear, concise, and complete. It should explain the Respondent&#8217;s version of the facts and specifically identify relevant specific documents, evidence, and witnesses. This will can help CRD accelerate the investigation and tailor its requests for additional information.</p> </div> <div class="js-accordion__panel"> <h2 class="js-accordion__header">An employee filed a CRD complaint only after being disciplined. Can I still fire the employee?</h2> <p>Firing an employee for filing a complaint with CRD is illegal retaliation. If you disciplined an employee for violating a company policy or for poor performance, without any intention of firing the employee, you will be in violation of the Fair Employment and Housing Act (FEHA) if you discharge the employee for filing a complaint.</p> </div> <div class="js-accordion__panel"> <h2 class="js-accordion__header">Can I file a complaint against my employee?</h2> <p>As an employer, you cannot file an employment discrimination complaint with CRD against an employee. CRD investigates only complaints filed by individuals who believe they have been the victim of unlawful discrimination in violation of the FEHA. However, if an employee refuses or threatens to refuse to comply with the FEHA, you can file a complaint with CRD asking for assistance through mediation or other remedial action.</p> </div> <div class="js-accordion__panel"> <h2 class="js-accordion__header"> Does CRD share investigative records with the parties?</h2> <p>CRD does not share investigative records of open case files Once a case is closed, parties may request copies of the file. The information CRD releases is governed by the Public Records Act and relevant privileges.</p> </div> <div class="js-accordion__panel"> <h2 class="js-accordion__header">How long does CRD retain investigative records?</h2> <p>CRD retains records for three years after a case is closed.</p> </div> </div></div> </div><div id="termsBody" class="et_pb_module et_pb_code et_pb_code_1 dfehBody"> <div class="et_pb_code_inner"><h2 class="titleUnderline singleSpace">Frequently Used Terms</h2> <p class="doubleSpace">Here are the definitions of some of the words and phrases used frequently at the Civil Rights Department: <ul class="dashed fullLineSpace"> <li> <p class="halfSpace">Complainant</p> <ul class="dotted noSpace"> <li>The Individual filing a complaint.</li> </ul> </li> <li> <p class="halfSpace">Respondent</p> <ul class="dotted noSpace"> <li>The person who must respond to a complaint.</li> </ul> </li> <li> <p class="halfSpace">Protected characteristics / category / basis / class</p> <ul class="dotted noSpace"> <li>The characteristics that employers, housing providers, businesses, state-funded programs, and others may not discriminate based on, including disability, gender, national origin, race, religion, sex, and sexual orientation.</li> </ul> </li> <li> <p class="halfSpace">Disability</p> <ul class="dotted noSpace"> <li>A physical or mental condition that limits a major life activity.</li> </ul> </li> <li> <p class="halfSpace">Intake Form</p> <ul class="dotted noSpace"> <li>What someone needs to submit to CRD before he/she may file a complaint.</li> </ul> </li> <li> <p class="halfSpace">Right-to-sue</p> <ul class="dotted noSpace"> <li>The option some complainants have to pursue private legal action.</li> </ul> </li> <li> <p class="halfSpace">California Civil Rights System, CCRS <ul class="dotted noSpace fullLineSpace"> <li>The cloud-based application allows members of the public and their representatives to submit complaints online 24/7 for all of the civil rights laws CRD enforces. In addition to submitting intake forms, individuals can schedule appointments, view the status of their cases, submit notes to CRD, request right-to-sue notices for court filing, submit public records act requests, submit appeals, or withdraw cases, all online.</li> <li>If you previously had an account in Houdini, please contact <a href="mailto:ITSupport@calcivilrights.ca.gov" aria-label="send email to CRD I.T. support">ITSupport@calcivilrights.ca.gov</a> and provide us with your email address so we can enable your access to <a href="https://ccrs.calcivilrights.ca.gov/s/">CCRS</a>. You will receive a password reset email within 24 hours.</li> </ul> </li> </ul> The precise legal definitions of these words and phrases are found in the <a href="/legalrecords">Laws and Regulations</a> that govern CRD. In all cases, those prevail.</div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_5 et_pb_fullwidth_section et_section_regular" > <div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_1"> <div class="et_pb_code_inner"><hr class="fullWidthSeparator" /></div> </div><div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_2 dfehFooter"> <div class="et_pb_code_inner"><div class="footerContainer"> <div> 651 Bannon Street, Suite 200<br /> Sacramento, CA 95811<br /> <a class="bolded" href="/locations/">Regional Offices</a> </div> <div> 800-884-1684 (voice), 800-700-2320 (TTY) or<br /> California's Relay Service at 711<br /> <a href="mailto:contact.center@calcivilrights.ca.gov">contact.center@calcivilrights.ca.gov</a> </div> </div></div> </div> </div> </div> </div> </div> </article> </main> <!-- .main-primary --> </div> <!-- #main-content --> </div> <!-- #et-main-area --> </div> <!-- #page-container --> <script type="text/javascript"> jQuery(document).ready(function($) { if($('.menu-item-has-children').find('a') ) { $('.menu-item-has-children').find('a').addClass('da11y-submenu'); 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