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class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_0 dfehWPTitleRow"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 dfehTitle et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1 class="noSpace">Dispute Resolution</h1></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_3 et_pb_fullwidth_section et_section_regular" > <div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_0 dfehWPRow"> <div class="et_pb_code_inner"> <hr class="fullWidthSeparator" /> </div> </div> </div><div class="et_pb_section et_pb_section_4 dfehPageBottomSpacer et_section_regular" > <div class="et_pb_row et_pb_row_1 dfehWPRow"> <div class="et_pb_column et_pb_column_2_5 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_code et_pb_code_0"> <div class="et_pb_code_inner"><ul class="sideButtonList"> <li> <a id="servicesButton" href="/disputeresolution/" aria-label="Mediation Services" class="leftButton shadedButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-Services-Thumbnail.jpg" alt=""> </div> <div class="buttonText">Mediation Services</div> <div class="highlight" aria-hidden="true"></div> </a> </li>  <li> <a id="successButton" href="/disputeresolution/successful-mediations/" aria-label="Sucessful mediations" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-Successful-Mediations-Thumbnails.jpg" alt=""> </div> <div class="buttonText">Successful Mediations</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <a id="whoButton" href="/disputeresolution/protected-characteristics/" aria-label="Protected Characteristics" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-Protected-Characteristics-Thumbnail.jpg" alt=""> </div> <div class="buttonText">Protected Characteristics</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <a id="employerButton" href="/disputeresolution/employer-assistance/" aria-label="Employer Assistance" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/Employer-Assistance.png" alt=""> </div> <div class="buttonText">Employer Assistance</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <a id="faqButton" href="/disputeresolution/faq/" aria-label="Frequently Asked Questions" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-FAQ-Thumbnail.jpg" alt=""> </div> <div class="buttonText">FAQ</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <a id="mediatorsButton" href="/disputeresolution/meet-our-mediators/" aria-label="Meet Our Mediators" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-Meet-Mediators-Thumbnail.jpg" alt=""> </div> <div class="buttonText">Meet Our Mediators</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <a id="volMediButton" href="/disputeresolution/volunteer-mediator-program/" aria-label="Volunteer Mediator Program" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-Volunteer-Mediator-Program-Thumbnail.jpg" alt=""> </div> <div class="buttonText">Volunteer Mediator<br> Program</div> <div class="highlight" aria-hidden="true"></div> </a> </li> <li> <a id="leaveProgramButton" href="/disputeresolution/small-employer-family-leave-mediation-program/" aria-label="Small Employer Family Leave Mediation Program" class="leftButton"> <div class="imgContainer"> <img decoding="async" src="/wp-content/uploads/sites/32/2023/10/DRD-Small-Employer-FMLA-Thumbnail.jpg" alt=""> </div> <div class="buttonText">Small Employer Family Leave Mediation Program</div> <div class="highlight" aria-hidden="true"></div> </a> </li> </ul> Photos courtesy of: Disability IN, Centre for Better Aging, Jopwell, Disabled and Here </div> </div> </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div id="servicesBody" class="et_pb_module et_pb_text et_pb_text_1 dfehBody et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="titleUnderline singleSpace">Mediation Services</h2> <p>Welcome to the California Civil Rights Dispute Resolution Division.</p> <p>The Dispute Resolution Division (DRD), within the California Civil Rights Department (CRD), is a key part of California鈥檚 efforts to directly address and resolve civil rights disputes. DRD鈥檚 role is to provide mediation services in certain circumstances for complaints filed with the CRD.</p> <p>Each year, DRD resolves hundreds of civil rights complaints by providing mediation with trained mediators who are solely focused on the mediation of complaints within CRD鈥檚 jurisdiction. These mediations result in millions of dollars in direct relief to impacted Californians and often include voluntary procedural or practice changes in furtherance of California鈥檚 civil rights laws. DRD can accept a pending complaint for mediation at any point, from immediately after a complaint is filed and served through an internal appeal challenging the closure of a complaint.</p> <p>In addition to mediation services between individual parties, DRD houses the Community Conflict Resolution Unit, which offers mediation services to resolve community conflicts upon request of a state or local public body or of any person directly affected by a civil rights dispute that threatens peaceful relations in a community.</p> <p>Frequently asked questions about our services can be located here: <a href="/disputeresolution/faq/" aria-label="Dispute Resolution Frequently Asked Questions">FAQS</a></p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_6 et_pb_fullwidth_section et_section_regular" > <div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_1"> <div class="et_pb_code_inner"><hr class="fullWidthSeparator" /></div> </div><div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_2 dfehFooter"> <div class="et_pb_code_inner"><div class="footerContainer"> <div> 651 Bannon Street, Suite 200<br /> Sacramento, CA 95811<br /> <a class="bolded" href="/locations/">Regional Offices</a> </div> <div> 800-884-1684 (voice), 800-700-2320 (TTY) or<br /> California's Relay Service at 711<br /> <a href="mailto:contact.center@calcivilrights.ca.gov">contact.center@calcivilrights.ca.gov</a> </div> </div></div> </div> </div> </div> </div> </div> </article> </main>  </div>  </div>  </div>  <script type="text/javascript"> jQuery(document).ready(function($) { if($('.menu-item-has-children').find('a') ) { $('.menu-item-has-children').find('a').addClass('da11y-submenu'); 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