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status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/benefits-of-chatbots.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/benefits_of_chatbots.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Top 12 benefits of chatbots for businesses and customers" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/benefits-of-chatbots.html">Top 12 benefits of chatbots for businesses and customers</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time class="entry-date published" datetime="24-12-17IST17:03:09+00:00">December 17, 2024</time><time class="updated" datetime="24-12-17IST18:08:52+00:00">December 17, 2024</time></span><span class="author-info"> by <a href="https://www.zoho.com/blog/author/divya-r">Divya R</a></span></div><span class="read-info"><span class="read-time">6</span> Mins Read</span></div></header><footer class="entry-footer clearfix"><span class="cat-tags-links"><span class="cat-links"><span class="cat-icon"><i class="fa fa-folder-open"></i></span><span class="screen-reader-text">Categories</span><a href="https://www.zoho.com/blog/salesiq" rel="category tag">Zoho SalesIQ</a></span></span></footer></article><article id="post-8014" class="post-8014 post type-post status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/how-to-choose-live-chat-software.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/divya_blog_big_1.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="How to choose the right live chat software for your business" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/how-to-choose-live-chat-software.html">How to choose the right live chat software for your business</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time class="entry-date published" datetime="24-11-13IST16:13:12+00:00">November 13, 2024</time><time class="updated" datetime="24-11-13IST16:56:35+00:00">November 13, 2024</time></span><span class="author-info"> by <a href="https://www.zoho.com/blog/author/divya-r">Divya R</a></span></div><span class="read-info"><span class="read-time">7</span> Mins Read</span></div></header><footer class="entry-footer clearfix"><span class="cat-tags-links"><span class="cat-links"><span class="cat-icon"><i class="fa fa-folder-open"></i></span><span class="screen-reader-text">Categories</span><a href="https://www.zoho.com/blog/salesiq" rel="category tag">Zoho SalesIQ</a></span></span></footer></article><article id="post-7986" class="post-7986 post type-post status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/10-years-of-salesiq.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/10_anniversary_blog_banner_1.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Zoho SalesIQ turns 10: Transforming customer experiences since 2014" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/10-years-of-salesiq.html">Zoho SalesIQ turns 10: Transforming customer experiences since 2014</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time class="entry-date published" datetime="24-11-01IST18:55:51+00:00">November 1, 2024</time><time class="updated" datetime="24-11-07IST16:41:26+00:00">November 1, 2024</time></span><span class="author-info"> by <a href="https://www.zoho.com/blog/author/divya-r">Divya R</a></span></div><span class="read-info"><span class="read-time">3</span> Mins Read</span></div></header><footer class="entry-footer clearfix"><span class="cat-tags-links"><span class="cat-links"><span class="cat-icon"><i class="fa fa-folder-open"></i></span><span class="screen-reader-text">Categories</span><a href="https://www.zoho.com/blog/salesiq" rel="category tag">Zoho SalesIQ</a></span></span></footer></article><article id="post-7894" class="post-7894 post type-post status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/chatbot-vs-live-chat.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/divya_blog_banner.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Chatbot vs live chat: Key differences and what to use for your business" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/chatbot-vs-live-chat.html">Chatbot vs live chat: Key differences and what to use for your business</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time class="entry-date published" datetime="24-10-01IST20:23:14+00:00">October 1, 2024</time><time class="updated" datetime="25-02-05IST17:42:46+00:00">October 1, 2024</time></span><span class="author-info"> by <a href="https://www.zoho.com/blog/author/divya-r">Divya R</a></span></div><span class="read-info"><span class="read-time">13</span> Mins Read</span></div></header><footer class="entry-footer clearfix"><span class="cat-tags-links"><span class="cat-links"><span class="cat-icon"><i class="fa fa-folder-open"></i></span><span class="screen-reader-text">Categories</span><a href="https://www.zoho.com/blog/salesiq" rel="category tag">Zoho SalesIQ</a></span></span></footer></article><article id="post-7827" class="post-7827 post type-post status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/customer-retention-strategies.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/17_proven_customer_retention_strategies_blog_banner.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="17 client retention strategies to retain customers" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/customer-retention-strategies.html">17 client retention strategies to retain customers</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time class="entry-date published" datetime="24-09-06IST19:27:59+00:00">September 6, 2024</time><time class="updated" datetime="24-12-09IST00:40:16+00:00">September 6, 2024</time></span><span class="author-info"> by <a href="https://www.zoho.com/blog/author/divya-r">Divya R</a></span></div><span class="read-info"><span class="read-time">13</span> Mins Read</span></div></header><footer class="entry-footer clearfix"><span class="cat-tags-links"><span class="cat-links"><span class="cat-icon"><i class="fa fa-folder-open"></i></span><span class="screen-reader-text">Categories</span><a href="https://www.zoho.com/blog/salesiq" rel="category tag">Zoho SalesIQ</a></span></span></footer></article><article id="post-7767" class="post-7767 post type-post status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq tag- tag- tag- tag- tag-"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/types-of-chatbots.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/types_of_chatbots_blog_banner.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="All about chatbots: Definition, types, and how to choose and build one" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/types-of-chatbots.html">All about chatbots: Definition, types, and how to choose and build one</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time class="entry-date published" datetime="24-08-09IST16:45:14+00:00">August 9, 2024</time><time class="updated" datetime="24-11-14IST00:52:06+00:00">August 9, 2024</time></span><span class="author-info"> by <a href="https://www.zoho.com/blog/author/divya-r">Divya R</a></span></div><span class="read-info"><span class="read-time">8</span> Mins Read</span></div></header><footer class="entry-footer clearfix"><span class="cat-tags-links"><span class="cat-links"><span class="cat-icon"><i class="fa fa-folder-open"></i></span><span class="screen-reader-text">Categories</span><a href="https://www.zoho.com/blog/salesiq" rel="category tag">Zoho SalesIQ</a></span></span></footer></article><article id="post-7677" class="post-7677 post type-post status-publish format-standard has-post-thumbnail hentry category-zoho-salesiq tag- tag- tag- tag- tag- tag- tag-"><a class="entry-thumbnail" href="https://www.zoho.com/blog/salesiq/live-chat-metrics.html" aria-hidden="true"><img width="" height="" src="https://blog.zohowebstatic.com/sites/zblogs/images/salesiq/blog/live_chat_metrics_and_kpis_blog_banner.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Top live chat metrics and KPIs to improve customer support" /></a><header class="entry-header"><h2 class="blog-title entry-title"><a href="https://www.zoho.com/blog/salesiq/live-chat-metrics.html">Top live chat metrics and KPIs to improve customer support</a></h2><div class="entry-info"><div class="posted-info"><span class="posted-on">Posted on <time 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