SITA | SITA Baggage Management

<!DOCTYPE html> <html lang="en" class=""> <head> <title>SITA | SITA Baggage Management</title> <meta name="title" content="SITA Baggage Management" /> <meta property="og:title" content="SITA Baggage Management" /> <meta property="og:url" content="https://www.sita.aero/solutions/sita-at-airports/sita-baggage-management/" /> <meta name="keywords" content="baggage handling, baggage management system" /> <meta name="description" content="A data-rich range of complementary products to help you track, trace and manage baggage through every step of the baggage handling process" /> <meta property="og:description" content="A data-rich range of complementary products to help you track, trace and manage baggage through every step of the baggage handling process" /> <meta property="og:image" content="https://www.sita.aero/globalassets/images/icons/sita_icons_baggage-management.svg" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@SITAonline" /> <meta name="twitter:title" content="SITA Baggage Management" /> <meta name="twitter:image" content="https://www.sita.aero/globalassets/images/icons/sita_icons_baggage-management.svg" /> <meta name="twitter:description" content="A data-rich range of complementary products to help you track, trace and manage baggage through every step of the baggage handling process" /> <link href="/solutions/sita-at-airports/sita-baggage-management/" rel="canonical" /> <base href="https://www.sita.aero/" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="google-site-verification" content="kOENSxf5qB4sdXkozb470bfp3DKPO7U1DOGSHr4AsVU" /> <link href="/Static/css/brandingStyles?v=Ae91YcJ5Rt0ggKRzKABKhDu7SmoDVwJRdO0Z_JihIxw1" rel="stylesheet"/>  <link rel="apple-touch-icon" href="/static/images/mobileicon.png" /> <meta name="HandheldFriendly" content="True" /> <meta name="MobileOptimized" content="1100" /> <meta name="viewport" content="user-scalable=yes, width=device-width, initial-scale=1.0, maximum-scale=2.0" />   <link rel="apple-touch-icon" sizes="57x57" href="/static/images/favicon/sita-fav-icon-57x57.png" /> <link rel="apple-touch-icon" sizes="60x60" href="/static/images/favicon/sita-fav-icon-60x60.png" /> <link rel="apple-touch-icon" sizes="72x72" href="/static/images/favicon/sita-fav-icon-72x72.png" /> <link rel="apple-touch-icon" sizes="76x76" href="/static/images/favicon/sita-fav-icon-76x76.png" /> <link rel="apple-touch-icon" sizes="114x114" href="/static/images/favicon/sita-fav-icon-114x114.png" /> <link rel="apple-touch-icon" sizes="120x120" href="/static/images/favicon/sita-fav-icon-120x120.png" /> <link rel="apple-touch-icon" sizes="144x144" href="/static/images/favicon/sita-fav-icon-144x144.png" /> <link rel="apple-touch-icon" sizes="152x152" href="/static/images/favicon/sita-fav-icon-152x152.png" /> <link rel="apple-touch-icon" sizes="180x180" href="/static/images/favicon/sita-fav-icon-180x180.png" /> <link rel="icon" type="image/png" sizes="192x192" href="/static/images/favicon/sita-fav-icon-192x192.png" /> <link rel="icon" type="image/png" sizes="32x32" href="/static/images/favicon/sita-fav-icon-32x32.png" /> <link rel="icon" type="image/png" sizes="96x96" href="/static/images/favicon/sita-fav-icon-96x96.png" /> <link rel="icon" type="image/png" sizes="16x16" href="/static/images/favicon/sita-fav-icon-16x16.png" /> <meta name="msapplication-TileColor" content="#ffffff" /> <meta name="msapplication-TileImage" content="/static/images/favicon/sita-fav-icon-144x144.png" /> <meta name="theme-color" content="#ffffff" /> <script type="text/javascript" class="optanon-category-C0002"> document.addEventListener("DOMContentLoaded", () => { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('089-ZSE-857');//, {"cookieAnon":false}); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js?mkto_opt_out=true'; s.classList.add('optanon-category-C0002'); s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('main')[0].append(s) }); </script> <style> main ol li{margin-left:40px;} .col-md-4 .itemHolder{min-height:unset;} .whiteCardsListing .fullItemClick{position:relative;} </style>  <script type="text/javascript" async src="//cdn.evgnet.com/beacon/sitaswitzerlandsarl/production/scripts/evergage.min.js"></script>   <script type='text/javascript'> piAId = '1046363'; piCId = '3182'; piHostname = 'communications.sita.aero'; (function() { function async_load(){ var s = document.createElement('script'); s.type = 'text/javascript'; s.src = ('https:' == document.location.protocol ? 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href="/solutions/sita-at-airports/sita-baggage-management/#whoweare" title="Overview" target="_self">Overview</a> <a href="/solutions/sita-at-airports/sita-baggage-management/#Products" title="Products" target="_self">Products</a> <a href="/solutions/sita-at-airports/sita-baggage-management/#Services" title="Services" target="_self">Services</a> <a href="/solutions/sita-at-airports/sita-baggage-management/#Testimonial" title="What our customers say" target="_self">What our customers say</a> <a href="/solutions/sita-at-airports/sita-baggage-management/#Resources" title="Related resources" target="_self">Related resources</a> </div> </div> </section> <div class="row"> <div><div class="block infographicsblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="5e7f5581-9e17-4a31-aa20-16424eadaf28"> <section class="sitaNumbers bigWidth " id="whoweare"> <div class="container"> <div class="row"> <div class="contentBlock"> <div class="intro" data-aos="fade-up" data-aos-delay="100"> <div class="dv-default-text-item-component">No matter how smooth and enjoyable the passenger experience, a single mishandled bag can undo it all. It’s no surprise, then, that baggage management is a leading investment priority for airlines, airports and ground handlers.</div> </div> </div> <div class="listingHolder"> <div class="listingItem" data-aos="fade-up"> <div class="listingImage"> <img src="/globalassets/images/icons/mishandled-bags.svg" alt="bags were mishandled in 2022, costing the industry $2.6 billion" title="bags were mishandled in 2022, costing the industry $2.6 billion" /> </div> <div class="listingInfos"> <span class="number">26M</span> <span class="description">bags were mishandled in 2022, costing the industry $2.6 billion</span> </div> </div> <div class="listingItem" data-aos="fade-up"> <div class="listingImage"> <img src="/globalassets/images/icons/track-bags.svg" alt="improvement in global bag delivery rates for airlines that track bags at check-in and arrival" title="improvement in global bag delivery rates for airlines that track bags at check-in and arrival" /> </div> <div class="listingInfos"> <span class="number">66%</span> <span class="description">improvement in global bag delivery rates for airlines that track bags at check-in and arrival</span> </div> </div> <div class="listingItem" data-aos="fade-up"> <div class="listingImage"> <img src="/globalassets/images/icons/world-tracer.svg" alt="customers use SITA’s WorldTracer® at 2,800 airports globally" title="customers use SITA’s WorldTracer® at 2,800 airports globally" /> </div> <div class="listingInfos"> <span class="number">500+</span> <span class="description">customers use SITA’s WorldTracer® at 2,800 airports globally</span> </div> </div> </div> </div> </div> </section> </div></div> </div> <div class="top-section"> </div> <section class="spotlight biggerPadding" id="Products"> <div class="container"> <h2 class="boldIntro"> Reduce mishandled bags and their associated costs </h2> <div class="intro"> <p>Whether you’re an airline, airport or ground handler, SITA Baggage Management provides global coverage and unrivalled data insights to help you achieve operational excellence through more efficient baggage handling processes.</p> </div> <div class="listingHolder row"> <div class="col-md-3" data-aos="fade-up"> <div class="listingItem"> <a href=/solutions/sita-at-airports/sita-baggage-management/sita-bag-fast/ class="fullItemClick" aria-label="SITA Bag Fast"></a> <div class="newsType"> <a href="javascript:;">Product</a> </div> <h3> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-fast/" title="SITA Bag Fast" aria-label="SITA Bag Fast">SITA Bag Fast</a> </h3> <div class="listingDescription"> <p>A simple piece of software that prints IATA-compliant fallback tags as and when they are needed</p> </div> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-fast/" class="link" title="SITA Bag Fast" aria-label="SITA Bag Fast">Learn More</a> </div> </div> <div class="col-md-3" data-aos="fade-up"> <div class="listingItem"> <a href=/solutions/sita-at-airports/sita-baggage-management/sita-bag-journey/ class="fullItemClick" aria-label="SITA Bag Journey"></a> <div class="newsType"> <a href="javascript:;">Product</a> </div> <h3> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-journey/" title="SITA Bag Journey" aria-label="SITA Bag Journey">SITA Bag Journey</a> </h3> <div class="listingDescription"> <p>Provides a precise picture of a bag‘s current location, no matter how many airlines or airports handle it</p> </div> <div class="apiBlock"> <ul> <li>API available</li> </ul> </div> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-journey/" class="link" title="SITA Bag Journey" aria-label="SITA Bag Journey">Learn More</a> </div> </div> <div class="col-md-3" data-aos="fade-up"> <div class="listingItem"> <a href=/solutions/sita-at-airports/sita-baggage-management/sita-bag-manager/ class="fullItemClick" aria-label="SITA Bag Manager"></a> <div class="newsType"> <a href="javascript:;">Product</a> </div> <h3> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-manager/" title="SITA Bag Manager" aria-label="SITA Bag Manager">SITA Bag Manager</a> </h3> <div class="listingDescription"> <p>Real-time baggage management and reconciliation system to help airlines, airports and ground handlers reconcile, track, and manage baggage</p> </div> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-manager/" class="link" title="SITA Bag Manager" aria-label="SITA Bag Manager">Learn More</a> </div> </div> <div class="col-md-3" data-aos="fade-up"> <div class="listingItem"> <a href=/solutions/sita-at-airports/sita-baggage-management/sita-bag-message/ class="fullItemClick" aria-label="SITA Bag Message"></a> <div class="newsType"> <a href="javascript:;">Product</a> </div> <h3> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-message/" title="SITA Bag Message" aria-label="SITA Bag Message">SITA Bag Message</a> </h3> <div class="listingDescription"> <p>Fully managed, end-to-end baggage message distribution system that eliminates the need for multiple baggage system interfaces between airlines and airports</p> </div> <a href="/solutions/sita-at-airports/sita-baggage-management/sita-bag-message/" class="link" title="SITA Bag Message" aria-label="SITA Bag Message">Learn More</a> </div> </div> <div class="col-md-3" data-aos="fade-up"> <div class="listingItem"> <a href=/solutions/sita-at-airports/sita-baggage-management/worldtracer/ class="fullItemClick" aria-label="WorldTracer®"></a> <div class="newsType"> <a href="javascript:;">Product</a> </div> <h3> <a href="/solutions/sita-at-airports/sita-baggage-management/worldtracer/" title="WorldTracer®" aria-label="WorldTracer®">WorldTracer®</a> </h3> <div class="listingDescription"> <p>A single, global solution for reporting and tracing mishandled baggage to help reduce costs due to baggage delays and claims</p> </div> <a href="/solutions/sita-at-airports/sita-baggage-management/worldtracer/" class="link" title="WorldTracer®" aria-label="WorldTracer®">Learn More</a> </div> </div> </div> </div> </section> <div class = "main-content-area-section"> <div><div class="block genericblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="Services"> <section class="generalBlock normalSize blueBg"> <div class="container"> <div class="blockInfos"> <h2 data-aos="fade-up"> SITA is committed to delivering service excellence </h2> <a href="/services/" class="btn" data-aos="fade-up" data-aos-delay="400" title="SITA is committed to delivering service excellence" aria-label="SITA is committed to delivering service excellence">Explore SITA services</a> </div> </div> </section> </div></div> </div> <section id="Testimonial" class="testimonials" id="testimonialsSection"> <div class="container"> <h2>See how customers are succeeding with SITA</h2> <img src="/static/images/quotes.svg" class="quotes" alt="Quotes" /> <div class="listingHolder owl-theme owl-carousel"> <div class="listingItem "> <div class="description"> <p>With SITA Bag Journey we can follow passengers' bags through every stage of their travels, which helps reduce mishandling and delays.</p> </div> <div class="writer">Abe Dev, Senior Technology Manager, Etihad Airways</div> </div> </div> </div> </section> <section class="normalListingParent partialGreyBg" id="Resources"> <div class="container"> <div> <h2>Related resources</h2> </div> <div class="row"> <div class="col"> <div class="listingItem normalListingItem"> <a href="/resources/surveys-reports/sita-baggage-it-insights-2024/" title="2024 SITA Baggage IT Insights" aria-label="2024 SITA Baggage IT Insights" class="fullItemClick"></a> <div class="listingImage"> <img src="/globalassets/images/resources/surveys-reports/baggage-report-2024-900x600.png?width=500&height=500&mode=crop" title="2024 SITA Baggage IT Insights" alt="2024 SITA Baggage IT Insights"> </div> <div class="listingInfos"> <div class="newsType"> <a href="/resources/#Surveys -& -reports" title="Surveys & reports" aria-label="Surveys & reports"> Surveys & reports </a> </div> <h4 data-mh="matchHeight"> <a href="/resources/surveys-reports/sita-baggage-it-insights-2024/" title="2024 SITA Baggage IT Insights" aria-label="2024 SITA Baggage IT Insights">2024 SITA Baggage IT Insights</a> </h4> <a href="/resources/surveys-reports/sita-baggage-it-insights-2024/" title="Read more" aria-label="Read more" class="readMore">Read more</a> </div> </div> </div> <div class="col"> <div class="listingItem normalListingItem"> <a href="/resources/videos/sita-baggage-management/" title="SITA Baggage Management" aria-label="SITA Baggage Management" class="fullItemClick"></a> <div class="listingImage"> <img src="/globalassets/images/resources/videos/baggage-management-video-snippet.jpg?width=500&height=500&mode=crop" title="SITA Baggage Management" alt="SITA Baggage Management"> </div> <div class="listingInfos"> <div class="newsType"> <a href="/resources/#Videos" title="Videos" aria-label="Videos"> Videos </a> </div> <h4 data-mh="matchHeight"> <a href="/resources/videos/sita-baggage-management/" title="SITA Baggage Management" aria-label="SITA Baggage Management">SITA Baggage Management</a> </h4> <a href="/resources/videos/sita-baggage-management/" title="Watch here" aria-label="Watch here" class="readMore">Watch here</a> </div> </div> </div> <div class="col"> <div class="listingItem normalListingItem"> <a href="/globalassets/docs/white-papers/top-five-tips-baggage-management.pdf" title="Baggage Management: Top 5 tips" aria-label="Baggage Management: Top 5 tips" class="fullItemClick"></a> <div class="listingImage"> <img src="/globalassets/images/resources/white-papers/baggage-stacked-on-cart.jpg?width=500&height=500&mode=crop" title="Baggage Management: Top 5 tips" alt="Baggage Management: Top 5 tips"> </div> <div class="listingInfos"> <div class="newsType"> <a href="/resources/#White-papers" 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