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They're all right here, in the ISO Store.">Tienda</a></div> <h1>Terms and conditions - Licence Agreement</h1> </nav></div></div> </div> </section><section id="section-main" class=" "> <div class="container"> <div class="row row-title " > <div class="col-md-12"></div></div><div class="row " > <div class="col-md-7"><h2><a id="terms-conditions" name="terms-conditions"></a>Terms and conditions of sale</h2><p class="lead">When you order (an) ISO publication(s), you accept these Terms and Conditions of Sale (“Sales Agreement”) and the <a href="/es/home/store/terms-conditions-licence-agreeme.html#Customer-Licence" title="Customer Licence Agreement">Customer Licence Agreement</a>, so make sure you read all these terms before finalizing your purchase.</p> <p>Should you have any questions about this Sales Agreement, please <a href="mailto:customerservice@iso.org" title="customerservice@iso.org">contact us</a>.</p> <p> </p> <ol> <li><a href="#taxes">Taxes</a></li> <li><a href="#payment">Payment</a></li> <li><a href="#security">Security</a></li> <li><a href="#invoice">Invoice</a></li> <li><a href="#Shipping">Shipping</a></li> <li><a href="#return">Returns policy</a></li> <li><a href="#data">Data Protection</a></li> <li><a href="#Termination">Termination, Limitations and Governing Law</a></li> </ol> <hr /> <h3><a id="taxes" name="taxes"></a>1. Taxes</h3> <p>Local taxes are applied to orders with a billing address in Switzerland. No taxes are charged for delivery of products outside of Switzerland. Payment of any local or other taxes, including customs, which may be applied to orders dispatched outside Switzerland are the responsibility of the customer.</p> <h3><a id="payment" name="payment"></a>2. Payment</h3> <p>Orders can be paid by credit card or bank transfer. We accept MasterCard, Visa, and American Express. Payments by bank transfer must be made in Swiss Francs (CHF) and include your order number. All bank charges for remittances are borne by the purchaser. Your payment information will be processed immediately and confidentially.</p> <h3><a id="security" name="security"></a>3. Security</h3> <p>We use SSL 128-bit encryption, the industry standard technology that allows you to communicate to our webstore via a secure, encrypted link, thus preserving data integrity and confidentiality. Because of the SSL-128-bit encryption your credit card details and your personal information are kept secure.</p> <h3><a id="invoice" name="invoice"></a>4. Invoice</h3> <p>After placing your order, we will automatically e-mail your invoice in PDF format. Please make sure that during the shopping process you indicate your full billing information. The invoice will also be available to download from your <a href="https://www.iso.org/obp/ui/#account/products" target="_blank" title="ISO account">account</a>.</p> <h3><a id="Shipping" name="Shipping"></a>5. Shipping</h3> <p>All orders for documents in paper format or CD-ROM are shipped from the ISO Central Secretariat, in Switzerland, and are dispatched as soon as the order has been processed (same day or next business day). Shipments will be made either by Standard delivery (Swiss Post, 4-15 business days, no tracking available) or by Express delivery (DHL, 2-4 business days, tracking available). For shipments to Mexico, however, only Express delivery is available, and for shipments to Switzerland, only Standard delivery is available.</p> <h3><a id="return" name="return"></a>6. Returns policy</h3> <p>We do not accept returns for purchases of electronic documents. For documents in paper format, CD-ROM or other similar media sent by post, returns are accepted in the case of an order having been mistakenly placed twice or on a case by case basis. In all cases, without exception, documents can only be returned upon agreement from ISO who will explain the procedure to follow.</p> <h3><a id="data" name="data"></a>7. Data protection</h3> <p>See the <a href="/es/aviso-de-privacidad" title="Privacy and copyright">Privacy Policy</a>, which is incorporated into this Sales Agreement.</p> <h3><a id="Termination" name="Termination"></a>8. Termination, Limitations and Governing Law</h3> <p>See Clauses 7, 8 and 9 of the <a href="/es/home/store/terms-conditions-licence-agreeme.html#Customer-Licence" title="Licence Agreement">Licence Agreement</a>, which are incorporated into this Sales Agreement.</p> <hr /> <p>Should you have questions or need assistance, please do not hesitate to <a href="mailto:customerservice@iso.org" style="background-color: rgb(255, 255, 255);" title="customerservice@iso.org">contact us</a>.</p> <p>Last updated on 2016-11-28. We may amend these terms at our sole discretion by posting the revised terms on the website and shall be effect as of the date of their posting.</p></div> <div class="col-md-4 col-md-offset-1"></div></div></div> </section><section class=" "> <div class="container"> <div class="row " > <div class="col-md-12"><h2><a id="Customer-Licence" name="Customer-Licence"></a>Customer Licence Agreement</h2></div></div><div class="row " > <div class="col-md-7"><blockquote class="clearfix"> <p><em>Between you, our customer, and us, ISO</em></p> </blockquote> <p>When you order (an) ISO publication(s), you accept this Customer Licence Agreement (“Licence Agreement”) and the <a href="/es/home/store/terms-conditions-licence-agreeme.html#terms-conditions" title="Terms and conditions of sale">Terms and Conditions of Sale</a>, so make sure you read all these terms before finalizing your purchase. 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If you would like to use the codes or symbols differently, please <a href="mailto:copyright@iso.org" style="background-color: rgb(255, 255, 255);" title="copyright@iso.org">contact us</a> or your <a href="/es/sobre/miembros" style="background-color: rgb(255, 255, 255);" title="Members">ISO Member</a>.</p> <h3><a id="Termination-2" name="Termination-2"></a>7. Termination</h3> <p>Without prejudice to other rights, ISO may terminate this Licence Agreement with you at any time upon written notice if you fail to comply with the conditions of this Licence Agreement. In the case of termination, you must delete any electronic or paper copies of ISO publications subject to this Licence Agreement.</p> <h3><a id="Limitations-2" name="Limitations-2"></a>8. Limitations</h3> <p>ISO publications are provided without any warranties, including accuracy and correctness, or for being fit for any individual needs. 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