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ISO - Terms and conditions - Licence Agreement

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They&#039;re all right here, in the ISO Store.">Tienda</a></div> <h1>Terms and conditions - Licence Agreement</h1> </nav></div></div> </div> </section><section id="main-section" class=" "> <div class="container"> <div class="row row-title " > <div class="col-md-12"></div></div><div class="row " > <div class="col-md-7"><h2><a id="terms-conditions" name="terms-conditions"></a>Terms and conditions of sale</h2><p class="lead">When you order (an) ISO publication(s), you accept these Terms and Conditions of Sale (&ldquo;Sales Agreement&rdquo;) and the <a href="/es/home/store/terms-conditions-licence-agreeme.html#Customer-Licence" title="Customer Licence Agreement">Customer Licence Agreement</a>, so make sure you read all these terms before finalizing your purchase.</p> <p>Should you have any questions about this Sales Agreement, please <a href="mailto:customerservice@iso.org" title="customerservice@iso.org">contact us</a>.</p> <p>&nbsp;</p> <ol> <li><a href="#taxes">Taxes</a></li> <li><a href="#payment">Payment</a></li> <li><a href="#security">Security</a></li> <li><a href="#invoice">Invoice</a></li> <li><a href="#Shipping">Shipping</a></li> <li><a href="#return">Returns policy</a></li> <li><a href="#data">Data Protection</a></li> <li><a href="#Termination">Termination, Limitations and Governing Law</a></li> </ol> <hr /> <h3><a id="taxes" name="taxes"></a>1. Taxes</h3> <p>Local taxes are applied to orders with a billing address in Switzerland. No taxes are charged for delivery of products outside of Switzerland. Payment of any local or other taxes, including customs, which may be applied to orders dispatched outside Switzerland are the responsibility of the customer.</p> <h3><a id="payment" name="payment"></a>2. Payment</h3> <p>Orders can be paid by credit card or bank transfer. We accept MasterCard, Visa, and American Express. Payments by bank transfer must be made in Swiss Francs (CHF) and include your order number. All bank charges for remittances are borne by the purchaser. Your payment information will be processed immediately and confidentially.</p> <h3><a id="security" name="security"></a>3. Security</h3> <p>We use SSL 128-bit encryption, the industry standard technology that allows you to communicate to our webstore via a secure, encrypted link, thus preserving data integrity and confidentiality. Because of the SSL-128-bit encryption your credit card details and your personal information are kept secure.</p> <h3><a id="invoice" name="invoice"></a>4. Invoice</h3> <p>After placing your order, we will automatically e-mail your invoice in PDF format. Please make sure that during the shopping process you indicate your full billing information. The invoice will also be available to download from your <a href="https://www.iso.org/obp/ui/#account/products" target="_blank" title="ISO account">account</a>.</p> <h3><a id="Shipping" name="Shipping"></a>5. Shipping</h3> <p>All orders for documents in paper format or CD-ROM are shipped from the ISO Central Secretariat, in Switzerland, and are dispatched as soon as the order has been processed (same day or next business day). Shipments will be made either by Standard delivery (Swiss Post, 4-15 business days, no tracking available) or by Express delivery (DHL, 2-4 business days, tracking available). For shipments to Mexico, however, only Express delivery is available, and for shipments to Switzerland, only Standard delivery is available.</p> <h3><a id="return" name="return"></a>6. Returns policy</h3> <p>We do not accept returns for purchases of electronic documents. For documents in paper format, CD-ROM or other similar media sent by post, returns are accepted in the case of an order having been mistakenly placed twice or on a case by case basis. In all cases, without exception, documents can only be returned upon agreement from ISO who will explain the procedure to follow.</p> <h3><a id="data" name="data"></a>7. Data protection</h3> <p>See the <a href="/es/aviso-de-privacidad" title="Privacy and copyright">Privacy Policy</a>, which is incorporated into this Sales Agreement.</p> <h3><a id="Termination" name="Termination"></a>8. Termination, Limitations and Governing Law</h3> <p>See Clauses 7, 8 and 9 of the <a href="/es/home/store/terms-conditions-licence-agreeme.html#Customer-Licence" title="Licence Agreement">Licence Agreement</a>, which are incorporated into this Sales Agreement.</p> <hr /> <p>Should you have questions or need assistance, please do not hesitate to <a href="mailto:customerservice@iso.org" style="background-color: rgb(255, 255, 255);" title="customerservice@iso.org">contact us</a>.</p> <p>Last updated on 2016-11-28. We may amend these terms at our sole discretion by posting the revised terms on the website and shall be effect as of the date of their posting.</p></div> <div class="col-md-4 col-md-offset-1"></div></div></div> </section><section class=" "> <div class="container"> <div class="row " > <div class="col-md-12"><h2><a id="Customer-Licence" name="Customer-Licence"></a>Customer Licence Agreement</h2></div></div><div class="row " > <div class="col-md-7"><blockquote class="clearfix"> <p><em>Between you, our customer, and us, ISO</em></p> </blockquote> <p>When you order (an) ISO publication(s), you accept this Customer Licence Agreement (&ldquo;Licence Agreement&rdquo;) and the <a href="/es/home/store/terms-conditions-licence-agreeme.html#terms-conditions" title="Terms and conditions of sale">Terms and Conditions of Sale</a>, so make sure you read all these terms before finalizing your purchase. Should you have any questions about this Licence Agreement, please <a href="mailto:customerservice@iso.org" style="background-color: rgb(255, 255, 255);">contact us</a>.</p> <p>&nbsp;</p></div> <div class="col-md-4 col-md-offset-1"><div class="media clearfix obp"> <div class="media-left"> <figure class="tilt"> <a href="/es/contents/data/publication/10/02/PUB100206.html" title="" aria-label=""><img loading="lazy" src="https://www.iso.org/obp/graphics/pub/7d82dcb9-1434-4e15-9005-b4b0ddb5c502_3c4cd581700499f3b1a08e777bf8fed1.jpg" class="img-fluid hover-zoom" alt="P谩gina de portada: How to best use IEC and ISO standards - A user guide on licensing options and respecting copyright" title="How to best use IEC and ISO standards - A user guide on licensing options and respecting copyright" /> </a></figure> </div> <div class="media-body"> <div class="entry-content"> <div class="h5"> <a href="/es/contents/data/publication/10/02/PUB100206.html" title="" ><span class="entry-name">How to best use IEC and ISO standards - A user guide on licensing options and respecting copyright</span></a></div> </div> </div><!-- close of media-body--> </div><!-- close of media--></div></div><div class="row " > <div class="col-md-7"><ol> <li><a href="#Copyright">Copyright</a></li> <li><a a="" href="#Copyright">&nbsp;</a><a href="#Watermark">Watermark</a></li> <li>&nbsp;<a href="#Single-User">Single User Licence</a></li> <li>&nbsp;<a href="#Electronic-copies">Electronic copies</a></li> <li>&nbsp;<a href="#paper-copies">Paper copies</a></li> <li><a href="#codes">Codes and Graphical Symbols (and their Collections)</a></li> <li><a href="#Termination-2">Termination</a></li> <li>&nbsp;<a href="#Limitations-2">Limitations</a></li> <li>&nbsp;<a href="#governing-2">Governing Law</a></li> </ol> <hr /> <h3><a id="Copyright" name="Copyright"></a>1. ISO&rsquo;s Copyright</h3> <p>The ISO publication(s) you order is/are copyrighted by the International Organization for Standardization. You acknowledge and agree to respect ISO&rsquo;s copyright in our publications by purchasing, downloading, copying or otherwise using (an) ISO publication(s). Except as provided for under this Licence Agreement, you may not lend, lease, reproduce, distribute or otherwise commercially exploit ISO publication(s). In the case of joint standards (such as ISO/IEC standards), this clause shall apply to the respective joint copyright ownership.</p> <h3><a id="Watermark" name="Watermark"></a>2. Watermark</h3> <p>To identify the rightful licensee, electronic copies of ISO publications are watermarked with your company name, your name or that of your colleague(s), and the email address that you add to your account when ordering (an) ISO publication(s) from our webstore.</p> <p>*The purchased licence(s) must then be assigned to &ldquo;You&rdquo; or &ldquo;someone else&rdquo; within your company.</p> <h3><a id="Single-User" name="Single-User"></a>3. Single User Licence</h3> <p>ISO publications come with a single-user licence. Once purchased, the document(s) can be assigned for your personal individual use (&ldquo;You&rdquo;) or for use by your colleague(s) (&ldquo;someone else&rdquo;) within your company. The documents will be watermarked in the user&rsquo;s name.</p> <p>If you wish to post standards on your company&rsquo;s Intranet for access by multiple users, please <a href="mailto:copyright@iso.org" title="copyright@iso.org">contact us</a>&nbsp;or your <a href="/es/sobre/miembros" title="Members">ISO Member</a> to explore your options.</p> <h3><a id="Electronic-copies" name="Electronic-copies"></a>4. Electronic copies</h3> <p>You may download copies of the electronic copy(ies) of ISO publication(s) you&rsquo;ve purchased on all your personal devices (desktop computer, laptop, tablet, e-reader, smartphone, etc.) Printing is permitted for your personal use only. Sharing or posting the ISO publication(s) on your company&rsquo;s intranet is not permitted under this Licence Agreement, so please <a href="mailto:copyright@iso.org" title="copyright@iso.org">contact us</a> or your <a href="/es/sobre/miembros" title="Members">ISO Member</a> if you would like to.</p> <h3><a id="paper-copies" name="paper-copies"></a>5. Paper copies</h3> <p>If you have ordered (an) ISO publication(s) in paper form, you may not photocopy or reproduce it/them in any way. Additional paper copies may only be made with written permission from <a href="mailto:copyright@iso.org" style="background-color: rgb(255, 255, 255); color: rgb(0, 92, 158); text-decoration: underline; outline: 0px;" title="copyright@iso.org">ISO</a>&nbsp;or your <a href="/es/sobre/miembros" style="background-color: rgb(255, 255, 255);" title="ISO Member body">ISO Member</a>.</p> <h3><a id="codes" name="codes"></a>6. Codes and Graphical Symbols (and their Collections)</h3> <p>You may use codes (such as language, currency, and country) and graphical symbols for the implementation of their respective ISO standard(s). For example, this means using the symbol in accordance with its meaning as a graphical symbol, e.g., the &ldquo;No smoking&rdquo; symbol to designate a non-smokers&rsquo; area. However, you may not post or resell these on the Internet. If you would like to use the codes or symbols differently,&nbsp;please&nbsp;<a href="mailto:copyright@iso.org" style="background-color: rgb(255, 255, 255);" title="copyright@iso.org">contact us</a>&nbsp;or your&nbsp;<a href="/es/sobre/miembros" style="background-color: rgb(255, 255, 255);" title="Members">ISO Member</a>.</p> <h3><a id="Termination-2" name="Termination-2"></a>7. Termination</h3> <p>Without prejudice to other rights, ISO may terminate this Licence Agreement with you at any time upon written notice if you fail to comply with the conditions of this Licence Agreement. In the case of termination, you must delete any electronic or paper copies of ISO publications subject to this Licence Agreement.</p> <h3><a id="Limitations-2" name="Limitations-2"></a>8. Limitations</h3> <p>ISO publications are provided without any warranties, including accuracy and correctness, or for being fit for any individual needs. Our liability for damages caused is limited to gross negligence or intentional behavior.</p> <h3><a id="governing-2" name="governing-2"></a>9. Governing law</h3> <p>In the case of any dispute between you and us arising in connection with this Licence Agreement, exclusively Swiss law is applicable with the exclusion of its choice of laws provisions. Any dispute shall be resolved by arbitration in accordance with the Swiss Rules of International Arbitration of the Swiss Chambers of Commerce in force on the date when the notice of arbitration is submitted. The number of arbitrators shall be one, the seat of the arbitration Geneva, Switzerland, and the arbitral proceedings conducted in English only.</p> <hr /> <p>Should you have questions or need assistance, please do not hesitate to <a href="mailto:customerservice@iso.org" style="background-color: rgb(255, 255, 255);" title="customerservice@iso.org">contact us</a>.</p> <p>Last updated on 2016-11-28. We may amend these terms at our sole discretion by posting the revised terms on the website and shall be effect as of the date of their posting.</p></div> <div class="col-md-4 col-md-offset-1"></div></div></div> </section><div class="nav-breadcrumb print-footer bg-black"> <div class="container"> <div class="row"> <div class="col-sm-10 small"> <!-- BREADCRUMB --> <ol class="breadcrumb"> <li class="breadcrumb-item"><a href="/es/home" title="P谩gina de inicio"><i class="bi-house" aria-hidden="true"></i></a></li> <li class="breadcrumb-item"> <a href="/es/tienda">Tienda</a> </li> <li class="breadcrumb-item"> Terms and conditions - Licence&nbsp;&#8230;</li> </ol></div> <div class="col-sm-2 hidden-print text-end small mt-3 mt-sm-0"> <a role="button" class="dropdown-toggle text-white collapsed" data-bs-toggle="collapse" href="#collapseSitemap" target="_self" aria-expanded="false" aria-controls="collapseSitemap">Mapa del sitio</a> </div> </div> <div class="collapse border-top" id="collapseSitemap"> <div class="row"> <!-- SITEMAP --> <nav role="navigation" aria-label="Sitemap" class="sitemap-footer clearfix small" id="nav-sitemap"><ul role='menubar' class='list-inline-5 clearfix nav-level1' ><li role='menuitem' class=' hasChildren firstInLevel' ><a class='nav-link ' title="Covering almost every product, process or service imaginable, ISO makes standards used everywhere." href='/es/normas'>Normas</a><ul role='menubar' class='list-unstyled nav-level2' ><li role='menuitem' class=' noChildren firstInLevel' ><a class='nav-link ' title="Whether you run a business, work for a company or government, or you are a consumer looking for goods and services that meet customer expectations: Find out what standards can do for you." href='/es/normas/beneficios'>Beneficios</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="Here you can discover some of the best-known and most widely-used standards, as well as those that address recently emerged challenges affecting us all. " href='/es/normas/mas-comunes'>Normas m谩s comunes</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="A set of processes that show your product, service or system meets the requirements of a standard." href='/es/home/standards/committee-for-conformity-assessm.html'>Evaluaci贸n de la conformidad</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren lastInLevel' ><a class='nav-link ' title="Organizations and companies looking to contribute to the SDGs will find that International Standards provide effective tools to help them rise to the challenge." href='/es/sdg'>ODS</a></li><!-- close of list item level 2 --></ul><!-- close of container level 2 --></li><!-- close of list item level 1 --><li role='menuitem' class=' hasChildren' ><a class='nav-link disabled' data-bs-toggle="dropdown" aria-expanded="true" href=''>Sectores</a><ul role='menubar' class='list-unstyled nav-level2' ><li role='menuitem' class=' noChildren firstInLevel' ><a class='nav-link ' title="(including medicine and laboratory equipment)" href='/es/sectores/salud'>Salud</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="(including communication technology, graphics and photography)" href='/es/sectores/tecnologias-ti'>Tecnolog铆as de la informaci贸n y afines</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="(including vehicles, parts and infrastructure, freight, packaging and distribution)" href='/es/sectores/transporte'>Transporte</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/sectores/medioambiente'>Sostenibilidad ambiental</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="(Servicios de gesti贸n empresarial, financieros y profesionales)" href='/es/sectores/gestion-servicios'>Gesti贸n y servicios</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/sectores/seguridad-proteccion-riesgo'>Security, safety & risk</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="(incluida la generaci贸n de energ铆a y el transporte, los combustibles)" href='/es/sectores/energia'>Energ铆a</a></li><!-- close of list item level 2 --></ul><!-- close of container level 2 --></li><!-- close of list item level 1 --><li role='menuitem' class=' hasChildren' ><a class='nav-link ' title="ISO brings together global experts to develop International Standards that help solve problems and drive innovation." href='/es/sobre'>Sobre nosotros</a><ul role='menubar' class='list-unstyled nav-level2' ><li role='menuitem' class=' noChildren firstInLevel' ><a class='nav-link ' title="Find out how we develop and publish international standards by bringing together more than 160 members and more than 45,000 experts" href='/es/home/about-iso/what-we-do.html'>Qu茅 es lo que hacemos</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/sobre/estructura'>Estructura</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="Los miembros de la Organizaci贸n Internacional de Normalizaci贸n son macro miembrosISO not found organismos nacionales de normalizaci贸n y cada uno representa a ISO en su pa铆s." href='/es/sobre/miembros'>Miembros</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="Find out what's coming up and what you might have missed." href='/es/home/about-iso/events.html'>Events</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren lastInLevel' ><a class='nav-link ' title="Making lives easier, safer and better. Our Strategy outlines our vision and our mission for the next 10 years and a set of goals and priorities to help us get there." href='/es/home/about-iso/strategy-2030.html'>Estrategia</a></li><!-- close of list item level 2 --></ul><!-- close of container level 2 --></li><!-- close of list item level 1 --><li role='menuitem' class=' hasChildren' ><a class='nav-link disabled' data-bs-toggle="dropdown" aria-expanded="true" href=''>Perspectivas y actualidad</a><ul role='menubar' class='list-unstyled nav-level2' ><li role='menuitem' class=' hasChildren firstInLevel' ><a class='nav-link disabled' href=''>Perspectivas</a><ul role='menubar' class='list-unstyled nav-level3' ><li role='menuitem' class=' noChildren firstInLevel' ><a class='nav-link ' href='/es/perspectivas'>Todos los art铆culos</a></li><!-- close of list item level 3 (and more) --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/perspectivas/lista-filtrada-asistencia-sanitaria'>Salud</a></li><!-- close of list item level 3 (and more) --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/perspectivas/lista-filtrada-inteligencia-artificial'>Inteligencia artificial</a></li><!-- close of list item level 3 (and more) --><li role='menuitem' class=' noChildren lastInLevel' ><a class='nav-link ' href='/es/perspectivas/lista-filtrada-cambio-climatico'>Cambio clim谩tico</a></li><!-- close of list item level 3 (and more) --></ul><!-- close of container level 3 (and more) --></li><!-- close of list item level 2 --><li role='menuitem' class=' hasChildren lastInLevel' ><a class='nav-link disabled' href=''>Actualidad</a><ul role='menubar' class='list-unstyled nav-level3' ><li role='menuitem' class=' noChildren firstInLevel' ><a class='nav-link ' href='/es/home/insights-news/news/expert-talk.html'>Opini贸n de expertos</a></li><!-- close of list item level 3 (and more) --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/home/insights-news/news/standards-world.html'>El mundo de las normas</a></li><!-- close of list item level 3 (and more) --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/home/insights-news/news/dossier-medias.html'>Kit de prensa</a></li><!-- close of list item level 3 (and more) --></ul><!-- close of container level 3 (and more) --></li><!-- close of list item level 2 --></ul><!-- close of container level 2 --></li><!-- close of list item level 1 --><li role='menuitem' class=' hasChildren' ><a class='nav-link ' title="Find out how the ISO process bring together global experts to create standards that are chosen the world over." href='/es/sobre/participar'>Participar</a><ul role='menubar' class='list-unstyled nav-level2' ><li role='menuitem' class=' noChildren firstInLevel' ><a class='nav-link ' title="ISO has put together groups of experts that represent every sector imaginable from soaps to spacecraft, MP3 to coffee. In fact there are more than 250 technical committees. You can find out what they do here." href='/es/home/developing-standards/who-develops-standards.html'>Who develops standards</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="The different types of ISO publications." href='/es/home/developing-standards/deliverables-all.html'>Deliverables</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' href='/es/home/developing-standards/get-involved.html'>Get involved</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren' ><a class='nav-link ' title="The ISO Climate Action Kit is a collection of case studies from around the world on how standards can be effectively used as a tool for sustainability." href='/es/home/developing-standards/collaborating-climate.html'>Collaborating to accelerate effective climate action</a></li><!-- close of list item level 2 --><li role='menuitem' class=' noChildren lastInLevel' ><a class='nav-link ' title="Resources to support the work of individuals involved in standards development. 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