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With the largest pool of pre-qualified candidates, industry expertise, deep insights into operational workforce dynamics, and proven talent validation processes in our specialized talent centers, we’ll help you simplify your recruiting and scale your workforce on demand — quickly and cost-effectively. </p> </div> <div class="header__media media-block media-block--center media-block--full-width"> <picture> <img src="/s3fs-media/rscom/public/2024-04/ro_full-width_tech_bgnavy_02.webp?VersionId=fT0O6V2aRF4FRvEyEh8uQSFkYudpIM_2" alt="image" /> </picture> </div> </div> </header> <div data-drupal-messages-fallback class="hidden"></div> <main role="main"> <div > <article> <div> <div class="banner split-view--photo bg-variant-white banner--alternative"> <div class="banner__wrapper wrapper"> <div class="banner__media media-block media-block--center media-block--half-width"> <picture> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=yL1qC0NPiBPpbVW4VeqCC8OM9C0zonae&itok=0XByVhbh 1x" media="(min-width: 941px)" type="image/jpeg" width="1191" height="980" data-rlis="/s3fs-media/rscom/public/styles/banner_media_desktop/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=4fIk_ARG_0xXUyvtAsEbsEUHPo03I0Co&itok=_gP7ZAQw 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=yL1qC0NPiBPpbVW4VeqCC8OM9C0zonae&itok=0XByVhbh 1x" media="(min-width: 501px)" type="image/jpeg" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=McgraCWjvQ4ynaVQpQoV84oCoy0vXJAI&itok=eQ7iJm4h 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=yL1qC0NPiBPpbVW4VeqCC8OM9C0zonae&itok=0XByVhbh 1x" media="(min-width: 0px)" type="image/jpeg" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=McgraCWjvQ4ynaVQpQoV84oCoy0vXJAI&itok=eQ7iJm4h 1x"/> <img src="/s3fs-media/rscom/public/styles/banner_media_desktop/public/bynder/2CE8D53A-9DD9-422D-BC45BFED0B8F8A8A.jpg?VersionId=4fIk_ARG_0xXUyvtAsEbsEUHPo03I0Co&itok=_gP7ZAQw" alt="Two people having a conversation while sitting down in a lounge environment. " title="Two people having a conversation while sitting down in a lounge environment. " loading="lazy" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">the best fit.</h2> <div class="content-block__description body-copy"><p>Customer service interactions have the power to make or break a company’s reputation. We specialise in providing competent agents who excel at service and keep your customers satisfied. <br> </p></div> </div> </div> </div> <div class="banner split-view--photo bg-variant-white "> <div class="banner__wrapper wrapper"> <div class="banner__media media-block media-block--center media-block--half-width"> <picture> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-04/ro_887-tech.webp?VersionId=T8BfbnzW15BQz6vER9fJ4ARoR_bNW3FL&itok=sf0eDDBs 1x" media="(min-width: 941px)" type="image/webp" width="1191" height="980" data-rlis="/s3fs-media/rscom/public/styles/banner_media_desktop/public/2024-04/ro_887-tech.webp?VersionId=22x8rUy865R7b928WxiagMDW7tsndCOr&itok=nsa1OZyk 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-04/ro_887-tech.webp?VersionId=T8BfbnzW15BQz6vER9fJ4ARoR_bNW3FL&itok=sf0eDDBs 1x" media="(min-width: 501px)" type="image/webp" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/2024-04/ro_887-tech.webp?VersionId=PPAPquyb_VnIVCk2KwhDKqasfLxEkact&itok=6vys1t6O 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-04/ro_887-tech.webp?VersionId=T8BfbnzW15BQz6vER9fJ4ARoR_bNW3FL&itok=sf0eDDBs 1x" media="(min-width: 0px)" type="image/webp" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/2024-04/ro_887-tech.webp?VersionId=PPAPquyb_VnIVCk2KwhDKqasfLxEkact&itok=6vys1t6O 1x"/> <img src="/s3fs-media/rscom/public/styles/banner_media_desktop/public/2024-04/ro_887-tech.webp?VersionId=22x8rUy865R7b928WxiagMDW7tsndCOr&itok=nsa1OZyk" alt="image of woman working in a shop" loading="lazy" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">deal with demand.</h2> <div class="content-block__description body-copy"><p>Call and contact center operations can be highly seasonal. When dealing with fluctuating demand, our agile staffing services optimize resource allocation. By aligning workforce capacity with operational requirements, we guarantee peak performance and customer satisfaction.</p></div> <a href="#meeting" class="button">let's talk</a> </div> </div> </div> <div class="banner bg-variant-brand-secondary "> <div class="wrapper l:flex"> <div class="banner__media media-block"> <picture> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=L0jrjlqbU_4fH6zWaMI_GvK_X0EFrjuN&itok=MKdEI9xS 1x" media="(min-width: 941px)" type="image/png" width="1191" height="980" data-rlis="/s3fs-media/rscom/public/styles/banner_media_desktop/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=XPApzWy_wpLwUIuXkD9GVaB2TLPTKTPc&itok=CAv6Dskz 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=L0jrjlqbU_4fH6zWaMI_GvK_X0EFrjuN&itok=MKdEI9xS 1x" media="(min-width: 501px)" type="image/png" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=D_lVnA27_M7hpn409Qwc9.3_bTogZ_aL&itok=NLrlIErb 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=L0jrjlqbU_4fH6zWaMI_GvK_X0EFrjuN&itok=MKdEI9xS 1x" media="(min-width: 0px)" type="image/png" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=D_lVnA27_M7hpn409Qwc9.3_bTogZ_aL&itok=NLrlIErb 1x"/> <img src="/s3fs-media/rscom/public/styles/banner_media_desktop/public/2024-07/randstad_operational_touch_illustration_global_rgb_usebackgroundnavy.png?VersionId=XPApzWy_wpLwUIuXkD9GVaB2TLPTKTPc&itok=CAv6Dskz" alt="Illustration of a globe" loading="lazy" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">develop your workforce.</h2> <div class="content-block__description body-copy"><p>Our comprehensive training programs evolve the capabilities of your contact or call center workforce. Training boosts agent competency and efficiency, cultivating a culture of perpetual advancement that delivers consistently high quality service. <br><br> </p></div> </div> </div> </div> <div class="banner split-view--photo bg-variant-white banner--alternative"> <div class="banner__wrapper wrapper"> <div class="banner__media media-block media-block--center media-block--half-width"> <picture> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=HxNMxyltk0Pfjo67aFQruUiWWHwxRKYB&itok=k9i2h5UY 1x" media="(min-width: 941px)" type="image/webp" width="1191" height="980" data-rlis="/s3fs-media/rscom/public/styles/banner_media_desktop/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=W1aa6F.oRlqEugzqgCjAnKF.zSUgejaH&itok=oxOtt6Bb 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=HxNMxyltk0Pfjo67aFQruUiWWHwxRKYB&itok=k9i2h5UY 1x" media="(min-width: 501px)" type="image/webp" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=VzcDqhzy5AY0_Q1nzkvzPvYS7LHpVC96&itok=HacyNIH4 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=HxNMxyltk0Pfjo67aFQruUiWWHwxRKYB&itok=k9i2h5UY 1x" media="(min-width: 0px)" type="image/webp" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=VzcDqhzy5AY0_Q1nzkvzPvYS7LHpVC96&itok=HacyNIH4 1x"/> <img src="/s3fs-media/rscom/public/styles/banner_media_desktop/public/bynder/F7C788A7-8C9F-4999-B3E3B24ECC09192D.webp?VersionId=W1aa6F.oRlqEugzqgCjAnKF.zSUgejaH&itok=oxOtt6Bb" alt="Smiling male sitting on a couch holding a notebook and a pen. " title="Smiling male sitting on a couch holding a notebook and a pen. " loading="lazy" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">constant quality.</h2> <div class="content-block__description body-copy"><p>Maintaining service quality when your workforce is constantly changing is a challenge. High turnover can risk customer dissatisfaction and reputational damage. Our HR services improve engagement and retention, reducing turnover and stabilizing the workforce. <br><br><br><br><br> </p></div> </div> </div> </div> <div id="meeting"></div> <div class="block bg-variant-brand-primary cta-box"> <div class="wrapper cta-box__wrapper"> <div class="cta-box__text"> <p>contact us to start a conversation about your talent needs.</p> </div> <a href="https://workforceinsights.randstad.com/schedule-a-meeting" class="button button--off-white">let's meet</a> </div> </div> <div class="block bluex-from-library"> <div class="banner split-view--photo bg-variant-brand-tertiary banner--alternative"> <div class="banner__wrapper wrapper"> <div class="banner__media media-block media-block--center media-block--half-width"> <picture> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-04/RD_0792-tech-operational.webp?VersionId=0Z.ftuTK_KrMeXogORpAt9iPPzph5GiF&itok=E6O0dHpd 1x" media="(min-width: 941px)" type="image/webp" width="1191" height="980" data-rlis="/s3fs-media/rscom/public/styles/banner_media_desktop/public/2024-04/RD_0792-tech-operational.webp?VersionId=EGe3bp.ovRKiyjW3vGnkJppPBfTFg.Nx&itok=z1NRd2y4 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-04/RD_0792-tech-operational.webp?VersionId=0Z.ftuTK_KrMeXogORpAt9iPPzph5GiF&itok=E6O0dHpd 1x" media="(min-width: 501px)" type="image/webp" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/2024-04/RD_0792-tech-operational.webp?VersionId=kI.q3Oban0pB.V0zZ5Z8PtDHhnWp2xjL&itok=tV7j2VRn 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-04/RD_0792-tech-operational.webp?VersionId=0Z.ftuTK_KrMeXogORpAt9iPPzph5GiF&itok=E6O0dHpd 1x" media="(min-width: 0px)" type="image/webp" width="1000" height="562" data-rlis="/s3fs-media/rscom/public/styles/banner_media_tablet/public/2024-04/RD_0792-tech-operational.webp?VersionId=kI.q3Oban0pB.V0zZ5Z8PtDHhnWp2xjL&itok=tV7j2VRn 1x"/> <img src="/s3fs-media/rscom/public/styles/banner_media_desktop/public/2024-04/RD_0792-tech-operational.webp?VersionId=EGe3bp.ovRKiyjW3vGnkJppPBfTFg.Nx&itok=z1NRd2y4" alt="Ops_workforce insights image" loading="lazy" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">workforce insights delivered to your inbox.</h2> <div class="content-block__description body-copy"><p>Want to reduce your turnover rate, improve your company culture, or be inspired on improving employability for young people? Sign up to the monthly workforce insights newsletter and stay up to date with the latest recruitment and labor market news, tips, trends and reports for business leaders across the globe.</p></div> <a href="https://workforceinsights.randstad.com/workforce-insights-subscription" class="button">subscribe</a> </div> </div> </div> </div> <div class="block blog-overview blog-overview--grid blog-overview--carousel-on-s bg-variant-white"> <div class="block__wrapper block__wrapper--stacked wrapper"> <div class="block__header block__header--l block__header--split "> <h2 class="block__title">workforce insights</h2> <a href="/workforce-insights/all-articles/" class="block__more-link">see all articles</a> </div> <div class="block__content"> <div class="blog-overview__wrapper " data-rs-carousel-wrapper=""> <ul class="blog-overview__list" data-rs-carousel="blog-overview--grid"> <li class="blog-overview__item"> <a 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text--alternative">18 November 2024</span> <h3 class="blog-overview__title"> <span>what is span of control, and why is it important?</span> </h3> </div> </article> </a> </li> <li class="blog-overview__item"> <a href="/workforce-insights/employee-development/benefits-onboarding-how-it-can-enhance-your-business/" class="blog-overview__link"> <article class="blog-overview__article"> <span class=" blog-overview__media aspect-ratio aspect-ratio--3-2 media-block--center " data-rs-carousel-image=""> <picture> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-10/website_large-rm_172-tech.jpg?VersionId=R9wkbmDj2ormFZv521fs3h7Khe6mI2e3&itok=4QOdNTo_ 1x" media="(min-width: 941px)" type="image/jpeg" width="400" height="270" data-rlis="/s3fs-media/rscom/public/styles/article_overview_slider/public/2024-10/website_large-rm_172-tech.jpg?VersionId=NesHg8z01yPdTHvRdJSVuMEOEI9CUuw_&itok=NONXokzj 1x"/> <source 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media="(min-width: 941px)" type="image/jpeg" width="400" height="270" data-rlis="/s3fs-media/rscom/public/styles/article_overview_slider/public/2024-09/copia_di_lup2253_1.jpg?VersionId=Njg0SOXla_Q0fmer7ElUgMntkbyPiFB0&itok=hqdntKB9 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-09/copia_di_lup2253_1.jpg?VersionId=hG.OFYz1XBWquNsnUpyBTWE11RHjSHyD&itok=r8sTpySO 1x" media="(min-width: 501px)" type="image/jpeg" width="500" height="330" data-rlis="/s3fs-media/rscom/public/styles/article_overview_tablet_slider/public/2024-09/copia_di_lup2253_1.jpg?VersionId=LRRgSMeRaRRl2Enig6j2ll31pQ3XByAY&itok=PktjqS7E 1x"/> <source srcset="/s3fs-media/rscom/public/styles/lazy_load_default/public/2024-09/copia_di_lup2253_1.jpg?VersionId=hG.OFYz1XBWquNsnUpyBTWE11RHjSHyD&itok=r8sTpySO 1x" media="(min-width: 0px)" type="image/jpeg" width="300" height="200" 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