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<!DOCTYPE html> <html lang="en"> <head> <meta name="viewport" content="width=device-width, initial-scale=1.0, shrink-to-fit=no"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/5.15.4/css/all.min.css" integrity="sha512-1ycn6IcaQQ40/MKBW2W4Rhis/DbILU74C1vSrLJxCq57o941Ym01SwNsOMqvEBFlcgUa6xLiPY/NS5R+E6ztJQ==" crossorigin="anonymous" referrerpolicy="no-referrer" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/animate.css/4.1.1/animate.min.css" integrity="sha512-c42qTSw/wPZ3/5LBzD+Bw5f7bSF2oxou6wEb+I/lqeaKV5FDIfMvvRp772y4jcJLKuGUOpbJMdg/BTl50fJYAw==" crossorigin="anonymous" /> <link rel="stylesheet" href="/packages/corebsp_catalyst/themes/corebsp_catalyst/css/catalyst-v.08e25bd113538eba5595.css"> <link href="/application/files/cache/css/corebsp_catalyst/catalyst.css?ts=1721401020" rel="stylesheet" type="text/css" media="all"> <title>Our service standards :: The UK Copyright Service</title> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta name="description" content="We are established specialists in copyright protection, and operate fast comprehensive and secure registration facilities that protect your work on an worldwide level."/> <meta name="keywords" content="copyright specialists, worldwide copyright, CD, specialists, register, copyright protection, registration, copyright owner"/> <meta name="generator" content="concrete5"/> <link rel="canonical" href="https://copyrightservice.co.uk/services/provision_policy"> <script type="text/javascript"> var CCM_DISPATCHER_FILENAME = "/index.php"; var CCM_CID = 979; var CCM_EDIT_MODE = false; var CCM_ARRANGE_MODE = false; var CCM_IMAGE_PATH = "/updates/concrete-cms-8.5.13/concrete/images"; var CCM_TOOLS_PATH = "/index.php/tools/required"; var CCM_APPLICATION_URL = "https://copyrightservice.co.uk"; var CCM_REL = ""; var CCM_ACTIVE_LOCALE = "en_GB"; </script> <style type="text/css" data-area-style-area-handle="Main" data-block-style-block-id="5809" data-style-set="1729">.ccm-custom-style-container.ccm-custom-style-main-5809{border-width:1px;border-color:rgb(66, 88, 39);border-radius:7px;-moz-border-radius:7px;-webkit-border-radius:7px;-o-border-radius:7px;-ms-border-radius:7px}</style> <link href="/application/files/cache/css/ba3b0a1e4492de40099737f51889fc3aa11587eb.css?ccm_nocache=da8db17eee919fbd9aeaa664a6d09d94050d7c2a" rel="stylesheet" type="text/css" media="all" data-source="/updates/concrete-cms-8.5.13/concrete/blocks/tags/view.css?ccm_nocache=da8db17eee919fbd9aeaa664a6d09d94050d7c2a"> <link rel="stylesheet" href="/packages/globus3_cust/css/globus3_cust-v.788df4ceee5e81fa2d95.css" > <link rel="stylesheet" href="/packages/globus3_cust/css/globus3_cust.fb7349e91c828ab6ccbc.css" > <meta property="og:site_name" content="UK Copyright Service" /> <meta property="fb:app_id" content="888284448675757" /> <link rel="apple-touch-icon" sizes="180x180" href="/_f/favicon/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="/_f/favicon/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/_f/favicon/favicon-16x16.png"> <link rel="manifest" href="/_f/favicon/site.webmanifest"> <link rel="mask-icon" href="/_f/favicon/safari-pinned-tab.svg" color="#080445"> <link rel="shortcut icon" href="/_f/favicon/favicon.ico"> <meta name="msapplication-TileColor" content="#080445"> <meta name="msapplication-config" content="/_f/favicon/browserconfig.xml"> <meta name="theme-color" content="#ffffff"> <style type="text/css"> .cw_factsheetLinks a { font-weight:bold; } .cw_feature { margin: 1.5rem 0; box-shadow:0 .5rem 1rem #aaa; border-radius: .25rem; padding:1rem; border: 1px solid #6c757d; } .cw_feature_dark { background-color:#b9b8e0; } /*Will this fix Google CLS issue?*/ .catalyst-nav { min-height:38px; } .cw_blue_head { background-repeat: no-repeat; background-size: auto; background-position: right center; background-image: linear-gradient(rgba(0,0,0,0.5), rgba(0,0,0,0.6)),url("/_f/5515/7979/5022/cyber-security-3400657_1920__copy.jpg"); min-height:200px; } </style> <meta property="og:title" content="UK Copyright Service - Our service standards." /> <meta property="og:description" content="The UK Copyright Service have a history of excellence in this very specialised sector. Our service is used and trusted by tens of thousands of creative individuals and creative industries all over the world." /> <meta property="og:type" content="article" /> <meta property="og:image" content="https://copyrightservice.co.uk/_f/9216/1614/9136/stockvault-integrity-words-shows-virtue-text-and-honesty221815.jpg" /> </head> <body> <div id="catalyst" class="ccm-page ccm-page-id-979 page-type-page page-template-full"> <header id="catalyst-header" class="catalyst-h"> <div class="catalyst-hu"> <div class="container"> <div class="catalyst-hul float-left"> <div id="cspa-security-widget"> </div> </div> <div class="catalyst-hur float-right"></div> <div class="clearfix"></div> </div> </div> <div id="catalyst-header-nav"> <div class="catalyst-hm"> <div class="container p-0"> <div class="d-flex flex-sm-column flex-md-row justify-content-center justify-content-md-between align-items-center"> <div class="catalyst-hm-logo d-flex align-items-center flex-wrap"> <div> <p class="p-0 m-0"><a 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role="navigation" class="catalyst-nav-mega catalyst-nav-fancyline "> <catalyst-nav-dyn title="Registration" type="megamenu"> <ul> <li><span>Registration</span> <ul class="catalyst-nav-megasub"> <li><a class="catalyst-nav-link" href="/reg">Register your work</a></li> <li><a class="catalyst-nav-link" href="/acc/update_reg">Update a registration</a></li> </ul> </li> <li><span>Your account</span> <ul class="catalyst-nav-megasub"> <li><a class="catalyst-nav-link" href="/forms/account/contact_details">Update contact details</a></li> <li><a class="catalyst-nav-link" href="/acc/extend_reg_online">Extend/renew registration</a></li> <li><a class="catalyst-nav-link" href="/acc/order_certs_labels">Order certificates/labels</a></li> <li><a class="catalyst-nav-link" href="/acc/order_dupwork">Order duplicate work</a></li> <li><a class="catalyst-nav-link" href="/acc/transfer_reg">Transfer a registration</a></li> </ul> </li> </ul> <div class="catalyst-nav-megamenu-footer" style="border-top:1px solid #555;padding-left:15px"> <a href="/services/price_list">Price list</a> </div> </catalyst-nav-dyn>  <catalyst-nav-dyn title="Information" type="megamenu"> <ul> <li><span>IP rights</span> <ul class="catalyst-nav-megasub"> <li><a class="catalyst-nav-link" href="/copyright/intellectual_property">Introduction to IP rights</a></li> <li><a class="catalyst-nav-link" href="/copyright/copyright">Introduction to copyright</a></li> <li><a class="catalyst-nav-link" href="/protect/p15_design_rights">Design rights</a></li> <li><a class="catalyst-nav-link" href="/copyright/international_copyright">International copyright law</a></li> <li><a class="catalyst-nav-link" href="/copyright/questions">Copyright FAQ</a></li> <li><a class="catalyst-nav-link" href="/protect">How do I protect my work?</a></li> <li><a class="catalyst-nav-link" href="/services/info_pack">Information pack</a></li> </ul> </li> <li><span>Fact sheets</span> <ul class="catalyst-nav-megasub"> <li><a class="catalyst-nav-link" href="/copyright/p01_uk_copyright_law">P-01: UK copyright law</a></li> <li><a class="catalyst-nav-link" href="/copyright/p02_protecting_copyright">P-02: Protecting copyright</a></li> <li><a class="catalyst-nav-link" href="/copyright/p03_copyright_notices">P-03: Using copyright notices</a></li> <li><a class="catalyst-nav-link" href="/copyright/p04_copyright_registration">P-04: Copyright registration</a></li> <li><a class="catalyst-nav-link" href="/copyright/p05_copyright_infringement">P-05: Copyright infringement</a></li> <li><a class="catalyst-nav-link" href="/copyright/p27_work_of_others">P-27: Using the work of others</a></li> <li><a class="catalyst-nav-link" href="/copyright">more fact sheets...</a></li> </ul> </li> </ul> </catalyst-nav-dyn>  <catalyst-nav-dyn title="Help/contact" type="megamenu"> <ul> <li> <ul class="catalyst-nav-megasub"> <li><a class="catalyst-nav-link" href="/services">About the registration service</a></li> <li><a class="catalyst-nav-link" href="/about">About us</a></li> <li><a class="catalyst-nav-link" href="/tags/tag/how%20to%20guides">How to guides</a></li> <li><a class="catalyst-nav-link" href="/tags/tag/frequent%20questions">Frequent questions</a></li> <li><a class="catalyst-nav-link" href="/services/provision_policy">Our service standards</a></li> <li><a class="catalyst-nav-link" href="/about/contact">Contact us</a></li> </ul> </li> </ul> </catalyst-nav-dyn>  <li data-incl="mobile"><a class="catalyst-nav-link" href="/search">Search</a></li> </ul> </div> </div> </div> </div> <div class="catalyst-hl-search float-right"> <catalyst-search type="popup" action="/search"></catalyst-search> </div> </div> </div> </div> <div>  </div> <catalyst-backtotop y-trigger="150"></catalyst-backtotop> </div> </header> <main id="catalyst-content" class="catalyst-content"> <div class="cw_blue_head"> <div class="container"> <div class="row"> <div class="col-sm-12"> <i class="fas fa-list"></i> <h1>Our service standards</h1> </div></div></div></div> <div class="ccm-custom-style-container ccm-custom-style-main-3047 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-check cw_green cw_bigIcon"></i>Trusted</h2> <p>The UK Copyright Service have a history of excellence in this very specialised sector. Our service is used and trusted by tens of thousands of creative individuals and creative industries all over the world.</p> <p>Our clients range from legal professionals, government and public sector agencies, to large and small businesses, enterprise start-ups and private individuals.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3051 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="far fa-clock cw_bigIcon cw_blue"></i>Quick</h2> <p>Work can be protected immediately using the on-line service. Once we receive your work, final processing and allocation of registration numbers is usually carried out by our staff on the same or next working day.</p> <p>We typically respond to questions and correspondence about your registrations on the same or next working day.</p> <p>For more information, please see our <a href="/services/service_speed" title="Service speed">speed of service page</a>.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3053 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-lock cw_bigIcon cw_red"></i>Secure</h2> <p>All data that you provide is treated as strictly confidential. We have strict policies governing the transmission and storage of data.</p> <p>We host our own secure servers in our own facilities to ensure that your data cannot be accessed by any unauthorised party. All files and data you submit via our website are transmitted over encrypted connections directly to our secure servers.</p> <p>For more details, our <a href="/about/security-privacy" title="Security and privacy policies">security page</a> has details of the measures we take to guarantee your privacy and security.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3055 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-globe-americas cw_bigIcon cw_blue"></i>International protection</h2> <p>We are happy to supply evidence to support any case regardless of where in the world that may be.</p> <p>Copyright itself is an international right, and although details of national laws may differ, the basic rights are the same in most countries due to international conventions (principally the Berne Convention) that provide a common framework that national legislation must follow.<br /> <small><a href="/reg/usa_registrations">[There are some additional considerations for citizens of the United States of America]</a></small>.</p> <p>In terms of our service, it does not really matter where a case is brought - evidence is still evidence - and we place no restriction on where that evidence can be used (some other companies make you pay extra for this - we honestly can’t see why they should).</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3057 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="far fa-file-archive cw_bigIcon cw_green"></i>Large works accepted</h2> <p>Submissions up to 20GB* in size can be made using the <a href="/reg/reg_online" title="online registration">on-line registration</a> and <a href="/acc/update_reg_online" title="on-line update">on-line update</a> systems.</p> <p><em>*The on-line systems restrict individual files to a maximum of 4GB per file, but you can upload as many files as you need up to a to a maximum 20GB per deposit submission.</em></p> <p>Even larger works can be submitted via postal application.<br /> <em>Tip: Postal applications are better suited for larger works or items that cannot be uploaded.</em></p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3059 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-life-ring cw_bigIcon cw_red"></i>The best protection</h2> <p>We take rigorous measures to protect against data loss and disaster to ensure that your work will be available as evidence in any future disputes.</p> <p>All registered data is backed up to multiple geographically separate locations. All back ups are encrypted and stored on a variety of media types in each location. This distributed archive is actively managed to ensure that valid copies of the work will always exist even in the event of a disaster at one of our facilities (such as a fire, flood, or electromagnetic pulse).</p> <p>This means that the evidence you submit is much safer with the UK Copyright Service than with alternative options or competing services that rely on storing files in a warehouse, solicitor’s office or bank vault.</p> <p>It is perhaps not surprising that many lawyers and solicitors use us to store items that their clients have submitted to them.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3061 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-search-plus cw_bigIcon cw_green"></i>The strongest evidence</h2> <p>Every deposit you make is treated as a separate item of evidence, with its own chain of custody, unique reference, registration date and audit trail.</p> <p>If you need us to produce the work as evidence, it is provided as a copy, not the original deposit. This is important as it means the original evidence is still on record and can be used again and again in further disputes or appeals without loosing validity.</p> <p>This far exceeds the provisions of often quoted alternatives (and many of our competitors) that often just store and return the original deposit in a dispute.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3063 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-shield-alt cw_bigIcon cw_blue"></i>True independent witnessing</h2> <p>Unlike some often quoted alternatives, registration with the UK Copyright Service provides truly independent evidence of your copyright claim.</p> <p>When you register your work, it is securely stored, cannot be directly updated and you have no direct access to it. This means that we can guarantee that the copy we hold is a genuine record of your work as it existed at that point in time. This is particularly important if you ever need a copy of the work produced as evidence in a legal case. (for more on this see our page <a href="/services/alternatives" title="Discussing the so called ‘alternatives’ to registration">discussing the alternatives</a>).</p> <p>We are not a guild or association that requires you to become a member, and we have no direct affiliation with any organisation representing author or artist rights, (etc.). This means that we have no vested interest in your claim, and can therefore be truly impartial when we supply evidence.</p> <p>The strength and integrity of evidence we provide is of paramount importance, and our strict procedures ensure that evidence cannot be tampered with and is always available whenever it is needed.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3065 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-folder-plus cw_bigIcon cw_red"></i>Update facility</h2> <p>Registration updates are a convenient and economical way to deal with work that is under development or subject to change.</p> <p>First introduced by us in 2005, the update facility allows you to add additional versions or parts of a work as your work evolves, whilst still retaining the full dated evidence from every previous submission. Updates are a very economical way to protect your work, as each update submission is charged at a reduced rate and at the end of the registration period you have just one registration for the work to renew (rather than a registration for each version).</p> <p>For full details of the update facility, please see our fact sheet <a href="/acc/p17_registration_updates" title="Fact sheet P-17, Updating copyright registrations">P-17: Updating copyright registrations</a>.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3067 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-money-bill cw_bigIcon cw_blue"></i>Value for money</h2> <p>We aim to provide the best service at a price that everyone can afford and try to keep our pricing as simple and transparent as we can.</p> <p>Rather than offering gimmicks or headline prices that magically grow at the checkout, we aim to provide a straightforward service with the flexibility to meet your needs and budget.</p> <p class="lighter">Here are some tips to help you get the best value from our service:</p> <ul> <li>If you have a number of items that belong together it probably make sense to submit them together as a single work.<br /> For example: It is common for songwriters to submit an album as a single work, or a photographer to submit a DVD containing a few months worth of images and cover the whole collection for a single fee.</li> <li>If a work you have already registered changes it works out cheaper (especially in the long run) to submit an update than a fresh registration.</li> </ul> <p><a href="/services/price_list" title="Price list">Our price list.</a></p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-3069 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-history cw_bigIcon cw_green" style="transform: scale(-1, 1);"></i>Here to stay</h2> <p>Providing a copyright witnessing service requires long term commitment and planning and we have measures in place to ensure all our long term obligations are met.</p> <p>Key personnel/directors have signed provision agreements stating that in the (very unlikely) event of a decision to close the company, they become personally liable and responsible for ensuring all client contracts are honoured. This means that no matter what happens to our company, we will continue to ensure that your work is safely stored for the registration period, and that service administrators will still be available to produce evidence to help prove your copyright on request.</p> </div></div> </div></div></div> </div> <div class="ccm-custom-style-container ccm-custom-style-main-4917 cw_section" > <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <h2><i class="fas fa-clipboard-check cw_bigIcon cw_red"></i>All services are not the same</h2> <p>We often see sites claiming to offer a similar service, but that only allow small or single file uploads. Besides working out more expensive for registering files of any significant size, most services we have investigated relied on third party hosted systems, and commonly used non-secure transfer methods (such as email or standard HTTP connection rather than HTTPS) - such activities are prohibited under our service standards.</p> <p>Many services we investigated did not backup registered works, relied on the copyright holder to store the work themselves, (and thus provided no independent evidence), or simply return the work in a dispute, (and therefore the copyright holder has no evidence for future disputes). We have even found some services that simply store a checksum of the files (MD5 or similar) rather that the actual work - a checksum is of course worthless unless the client retains a copy of the work exactly as it was submitted and never alters it (if any changes are made to the file the checksum would no longer match).<br /> Naturally at the UK Copyright Service we can always provide a full copy of the material you deposited as evidence.</p> <p>Many services do not explain what would happen if their company ceases to trade. Since our service started a number of companies (Copyright Vault, Song Protector, Charter Gallant, WCAUK, any many more) have started competing services that subsequently closed after a few years. It is therefore important to check that the registration company you choose has made provision to cover your work if they close and that their commitment to this is stated in the terms of the contract.<br /> At the UK Copyright Service this is of course covered (see ‘Here to stay’ section above) and is written into our terms of service (section 5.9).</p> </div></div> </div></div></div> </div> <div class="container"><div class="row"><div class="col-sm-12"> <div class="row"><div class="col-sm-12"> <div class="ccm-custom-style-container ccm-custom-style-main-5809 p-2 rounded border border-success cw_noprint cw_tags my-4" > <div class="ccm-block-tags-wrapper"> <div class="ccm-block-tags-header"> <h5>Find related pages by topic</h5> </div> <a href="/tags/tag/about our service"> <span class="ccm-block-tags-tag label">About our service</span> </a> <a href="/tags/tag/service standards"> <span class="ccm-block-tags-tag label">Service standards</span> </a> </div> </div> </div></div> </div></div></div></main> <footer id="catalyst-footer" class="catalyst-f"> <div class="catalyst-fu"> <div class="container"></div> </div> <div class="catalyst-fm"> <div class="container"> <div class="row"> <div class="col-md-3"> <p><a href="/services/price_list">Price list</a></p> <p><a href="/services/info_pack">Information packs</a></p> <p><a href="/about" title="About us">About us</a></p> <p><a href="/copyright" title="Fact sheets and information pages">Fact sheets and information pages</a></p> </div> <div class="col-md-3"> <p><a href="/tags/tag/How%20to%20guides" title="How to guides">How to guides</a></p> <p><a href="/tags/tag/frequent%20questions" title="Frequent questions">FAQs</a></p> <p><a href="/common/sitemap">Site map</a></p> <p><a href="/about/news_items">Latest news</a></p> </div> <div class="col-md-3"> <p><a href="/services/provision_policy" title="Our service standards">Our service standards</a></p> <p><a href="/about/security-privacy" title="Security and privacy policies">Security & privacy policies</a></p> <p><a href="/about/cookie" title="Cookie policy">Cookie policy</a></p> <p><a href="/common/copyright" title="Legal notices">Legal notices</a></p> </div> <div class="col-md-3"> <p><a href="/about/contact" title="Our contact details">Contact details</a></p> <p><a href="/about/link" title="Linking suggestions for webmasters">Link to us</a></p> <p>Follow us on<br /> <a href="https://www.facebook.com/ukcopyrightservice/" rel="noopener" target="_blank" title="Like/Follow us on Facebook"><i class="fab fa-facebook-square fa-2x align-middle"></i> Facebook</a><br /> <a href="https://twitter.com/UKCS_Copyright" rel="noopener" target="_blank" title="Follow us on Twitter"><i class="fab fa-twitter-square fa-2x align-middle"></i> Twitter</a></p> </div> </div> </div> </div> <div class="catalyst-fl"> <div class="container"> <p>Copyright © 2000-2024 Copyright Witness Ltd.</p> </div> </div> </footer> <script src="/packages/corebsp_catalyst/themes/corebsp_catalyst/js/catalyst-v.5d71470113491e277be6.js"></script> <script src="/packages/corebsp_catalyst/themes/corebsp_catalyst/js/catalyst.99201f59910142bdaf1e.js"></script> </div> <script type="text/javascript" src="/packages/cspa_security/js/cspa_security-v.9596c3bb6c088c33a63b.js?ccm_nocache=1f3093d8c37aec2a47f4adabe00aaad4cc453fca"></script> <script type="text/javascript" src="/packages/cspa_security/js/cspa_security.c7a588750e60fc03b46b.js?ccm_nocache=1f3093d8c37aec2a47f4adabe00aaad4cc453fca"></script> </body> </html>